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G1 just died today, no idea whats going on. I looked at my phone about half an hour ago and it was at 68% battery.
I just looked at it, and its dead, tried to pull out the battery, and put it back in. Still wont power on, connected it to the charger and the led didnt even turn on. I started looking for my backup battery, went back to the phone and it was on the T-mo splash screen and just faded out, waited for a bit, nothing. Replaced the battery, still nothing. Left it on the charger for a few minutes still nothing
I havent messed with the SPL or anything. I was rooted with my apps on my sdcard, and on Cyanogen 3.8.1 (no theme)
Any ideas? I dont think I'll be covered under warranty cuz I'm in Canada, and I just bought the phone used off someone in the states before it was released here
Sounds like a hardware failure.. It should be covered under the HTC warranty no matter where you bought it.. You'll probably have to pay shipping though.
goldenarmZ said:
Sounds like a hardware failure.. It should be covered under the HTC warranty no matter where you bought it.. You'll probably have to pay shipping though.
Click to expand...
Click to collapse
Devices branded by HTC's partners are covered by the partner, not HTC.
jashsu said:
Devices branded by HTC's partners are covered by the partner, not HTC.
Click to expand...
Click to collapse
Oh right... I thought I'd read about people with US g1's returning them to htc under warranty, but I could be mistaken.
goldenarmZ said:
Oh right... I thought I'd read about people with US g1's returning them to htc under warranty, but I could be mistaken.
Click to expand...
Click to collapse
Probably folks who erroneously thought they were returning to HTC for repair, when really it was T-Mo taking care of it. Repairs are pbb just contracted out to a third party tech repair service anyway. Cheaper that way.
CrownMe,
I am sorry to hear this, and I honestly hope that you can get this thing running again. Did you get it wet in any way? If so, I have some suggestions.
Also, I have a partially broken G1. If you end up selling or throwing away this thing, please PM me because I need the parts.
Thanks,
--Ed
nope didnt get it wet or anything (ever). It was sitting beside me the whole time in my belt clip.
What do u guys think is my best bet? calling up htc or t-mo ... I dont think T-mo will care cuz I'm not a customer of theirs.
... is there no other possibilities at all, other than a complete hardware failure?
I've been reading around a lot of other forums and was surprised to find that there have been a lot of phones that did just this--suddenly could not power on, even with a different battery and plugged in. In these cases, T-Mobile sent a replacement phone.
Does it do the power-up vibrate when you turn it on? If so, perhaps removing the SD card before boot? If not, it sounds a lot like the phone-of-death scenarios I was looking at.
Does anyone you know have T-Mobile? Maybe they could get service done for you through their contracts?
nope no vibration, nothing. I pulled my sd card and tried as well, still nothing. The phone seems to be absolutely dead. I called t-mobile, they told me they couldnt do anything for me but transfered me to htc.
Htc told me to send in my phone to them at my own cost. They will asses it, and if it's a manufacturers defect they will fix it (they claim they never replace anything) and send it back to me at my cost (since I'm not in the United States). If its not a manufacturers defect they will charge me $30 assessment fees.
I really cant think of this being anything but a manufacturers defect. The phone has never been exposed to water. Has been dropped a few times in the past, but never anything serious.
... I'm going to give it till tomorrow, maybe I'll find someone thats faced something similar and fixed it. If not I'll just send it in. I just dont want to be phonless for like a month and pay shipping back and forth (I find that a bit ridiculous)
ok just an update... I took my battery out of my phone, my sim card, and my sd card. and left it for about 12 hours.. Plugged the battery back in and the phone came back on!!!!!
I did get a bunch of error msg's though so I'm just going to re-flash my phone to 3.8.1 again
UPDATE : HTC was kind enough to replace the motherboard! Issue resolved! Thanks HTC and everyone who helped me here....
I have dealt with Apple support and they have excellent support, never had to pay for shipping.
Situation : I have a rooted G1 with Cyanogen's 4.0.1 ROM. I was listening to music and stopped the music app. After 3 hours, the G1 won't power on - no LEDs nor backlight nor the vibration. It just lays dead.
Steps taken : Tried pushing the power button to no avail. Removed the battery. Left the phone charging overnight. No dice!
Further steps (HTC Support) : This is where it gets interesting! The guy was more than happy to setup a repair.
REPAIR DISCLOSURE
1. All units will be charged a triage fee of $39.00 or less. This includes
technical assessment and diagnosis.
2. Rooted G1's - minimum of $379 to repair!
3. I should pay for shipping (incoming HTC).
Frankly, these phones are not worth $400 anymore. Any suggestions are really appreciated. Should I consider getting it repaired via HTC?
Thanks in advance! I have been on XDA_Dev Forums for years, never faced such an issue (Windows Mobiles...) but Android device (G1) is posing issues. Please help guys!
Are you still under warranty? If so they'll fix it for free at least that's what I've experienced the last 2 times I mailed mine in. They told me about the 39.00 thing but never charged me. If you aren't under warranty it'll be cheaper to buy a used G1 if they want to charge you 379 to repair.
Or I would unroot the phone
jigdagod : Yes, I am still under warranty. The guy @ HTC says all G1's should still be under warranty. HTC's repair process sounds kinda shady - atleast the way he dealt with me on the phone call. So, my question is : Will they be able to determine that my phone is rooted even though the display doesn't turn on?
nolimit78 : I would love to unroot but since the phone doesn't respond at all (no lights, no nothing!), there is little I could do when it comes to modifying the software in the current situation.
Thanks for the help guys, any more HTC rooted G1 experiences?
I was able to unroot mine before sending it back, but mine was very obviously opened, void sticker removed, and plastics broken. It was ugly. Inside, the fabric tape and kapton tape were gone. They covered everything under warranty. I dont know why they would care if it was rooted- so long as rooting it was not the cause of the damage. And honestly, if it doesnt boot, then they dont know. Just dont tell em. Worst case scenario they charge you the "$39 or less" triage fee, and send it back to you still broken, you will not be out the $380 at any point.
Out of curiosity, you say you let it charge overnight...was the LED normal (orange/green) during the charge? Maybe you killed the battery? It will not boot with a bad battery plugged in or not...I tried! LOL
No LED lights at all. Absolutely no form of light can be seen on the device.
Question : If I take the battery off and then charge the phone without battey, should the phone charge normally?
I hate spending $39 for diagnosis alone. I am spoilt with Apple support! They are lot better IMO!
gospeed.racer said:
I was able to unroot mine before sending it back, but mine was very obviously opened, void sticker removed, and plastics broken. It was ugly. Inside, the fabric tape and kapton tape were gone. They covered everything under warranty. I dont know why they would care if it was rooted- so long as rooting it was not the cause of the damage. And honestly, if it doesnt boot, then they dont know. Just dont tell em. Worst case scenario they charge you the "$39 or less" triage fee, and send it back to you still broken, you will not be out the $380 at any point.
Out of curiosity, you say you let it charge overnight...was the LED normal (orange/green) during the charge? Maybe you killed the battery? It will not boot with a bad battery plugged in or not...I tried! LOL
Click to expand...
Click to collapse
How did you unroot your G1 when it doesn't power on? They serviced a phone with warranty seal broken??
Thank you!
Mine powered on, it had a problem waking up. But yes, it was obviously tampered with. I told them I bought it off Craigslist (which I did) and they took care of it.
I suspect the battery due to how it died- it may (MAY) be that it drained too far, and the protection circuitry is keeping it from charging now. Find someone with a G1 and borrow their battery. Craigslist is your friend! Or eBay, can probably get one to your door for $5 Where are you located?
kkiran said:
No LED lights at all. Absolutely no form of light can be seen on the device.
Question : If I take the battery off and then charge the phone without battey, should the phone charge normally?
I hate spending $39 for diagnosis alone. I am spoilt with Apple support! They are lot better IMO!
Click to expand...
Click to collapse
You can't charge the phone lol.... you can charge the battery only. What I found is that you cannot turn on the G1 with it plugged into the charger w/o a battery. If the battery is damaged in anyway, it will not boot. However, you can easily replace it for ~$10 on ebay (I don't remember how much the OEM batteries are, but they are not very expensive)
Do what gospeed.racer says and get a friends G1 battery and test to see if it works (or take it to a T-mo store and ask them if they can check the battery for free)
Tmo store...thats an even better idea! They are everywhere and always seem to have half-charged batteries laying around. Plus they may be able to put in the call for you to get a replacement under warranty
I don't think they can tell at least they didn't say anything to me about it being rooted.
Thanks for clearing it out guys. So, we won't be able to turn it on without a battery (by the charger alone).. That's good to know!
TMo store - I'm hoping they would help. They are not always friendly. Will post my results here. Thanks everyone
If there is no light when it is charging, then another possibility is that the usb port on the phone has loosened from the main board. Stick in the cable and try moving the end around to see you can get the light to come back on.
I also got word from Drizzy that when I sent my phone to HTC they installed "breaker board" mainly a lock board that won't cause interceptions like flashing certain stuff. He said he only read about it he's not 100%. Which to me might be correct because I can only install up to H 6.01 ROM. I tried Hero and other and it won't work at all. Just more info to think about before sending it i to HTC.
I have Hero on mine that was returned from HTC, and they did replace both boards. Just a FYI, more of a YMMV I guess.
Had same problem
Had same problem here
Phone didnt power up ,no lights when charging, nothing
then i just used the AC Charger (Motorola one) instead of using computer usb
and then like magic i see an orange led ,then after like 5min i power up it
i guess sometimes usb volts is problematic
tell me if this helps ya bro
@LowTek : I used different chargers to no avail Thanks for the tip though!
@ gospeed.racer : I visited T-Mo store, tried another battery to no avail! Lucky you! They replaced even though it had Hero on it?! Do you know anyone who works there or what is the trick? Or were you being just lucky
@ jigdagod : Hmmm, breaker board sounds scary! But I will be selling it off if they made it work. Not so impressed with the quality. Might invest in a HTC Hero with 850/1900 bands or worst case, HTC Magic just so that I can test ATT's 3G speeds and post reviews on my blog. I am hoping Google will come up with a solid reason to leave the iPhone at bay!
@ badbob001 : Tried that to but nada
I will be sending it to HTC and hoping that they won't charge me any fee! Thanks a ton guys and I will keep you guys posted for documentation purposes just in case someone goes through the same phase!
kkiran said:
@ gospeed.racer : I visited T-Mo store, tried another battery to no avail! Lucky you! They replaced even though it had Hero on it?! Do you know anyone who works there or what is the trick? Or were you being just lucky
Click to expand...
Click to collapse
ok, again I will tell the story. It HAD hero but had a problem waking up. Not all the time, only when sleeping. If I never let it sleep, it was never a problem. I was able to unroot, put it back to rc29, and send it in. It looked stock and was stock. When I got it back, I didnt even boot their rom. I put hero back on it, and no problems there either. Since then I have put many roms on it without any issues.
Thanks all! HTC replaced the motherboard and sent it back! I never expected this from HTC cos' I rooted G1 and put Hero on it. They either ignored the fact or they couldn't figure it out! All in all - a fantastic experience. Now I am off to selling it, haven't even used it for more than 5 days in total. I wish they come out with ATT 3G frequencies, HTC Hero hopefully!
Hi guys!
I was using my X10 just now and i wanted to charge it cuz i needed to record something for my interview tomorrow. So I decided to plug in the charger, it was at 34% at that time, and everything was fine; the orange light was on and it was charging. Then I was browsing through some stuff and then the phone slipped out of my hand but I caught (kung fu skills ) in time but seemed to grabbed it too hard. I put my phone down for a while and when I went back to check it, the orange light was off and it wasn't charging anymore so I thought i accidentally kicked the charger or something. I unplugged it, and plugged it back and nothing. It doesn't work when I connect it to my laptop either. I tried taking the batteries out, waited a while and plugged it back again and it's still not working funny thing is when I turned the phone back on, it went down from 34% to 21% in about 5 minutes, and I wasn't even fiddling with the phone. I don't know if it's a hardware problem or software problem cuz I might have put too much pressure on the charger port and cracked it or something. I checked it but it seems fine. I really don't know what to do, and the Search function in this forum doesn't work either! I need the phone for tomorrow cuz I have this interview assignment thing...holycrap! what a bad day. Help, please? anyone??
Only real quick solution to get you through that interview is to buy a wallcharger in wich you put your battery. And regarding the damage it sounds hardware related, hope you have insurance! You might get lucky though if you return it for warranty but remember, there's usually a fee if they think the damage was man-made. Good luck with the phone and on your interview!
Sent from my X10i
Tjotte said:
Only real quick solution to get you through that interview is to buy a wallcharger in wich you put your battery. And regarding the damage it sounds hardware related, hope you have insurance! You might get lucky though if you return it for warranty but remember, there's usually a fee if they think the damage was man-made. Good luck with the phone and on your interview!
Sent from my X10i
Click to expand...
Click to collapse
I heard about the wall charger before, but what use would it be if I can't connect my phone to the computer anyways I've had the X10 for about 3-4 months now, I hope the warranty service is still covered. Not sure if it'll work especially cuz I'm not the carrier's customer ((
So you need to access stuff that's on the phone? Or you need to access the stuff that's on the phone *with the phone*?
The first one's easy. Just buy a micro sd adapter and you can plug it into your computer (assuming it has one of those ports)
The second one.. need some more info before advising what to do. I didn't get what exactly the information is that you need to access. Is it a recording, notes, pictures, what?
junkk29 said:
I heard about the wall charger before, but what use would it be if I can't connect my phone to the computer anyways I've had the X10 for about 3-4 months now, I hope the warranty service is still covered. Not sure if it'll work especially cuz I'm not the carrier's customer ((
Click to expand...
Click to collapse
A bill of sale is all you need and it can be fixed. have Rogers call the repair depot in Newmarket and make sure they have one, then take a drive they will take a look and swap it out usually in a few days.
Rockjock007 said:
A bill of sale is all you need and it can be fixed. have Rogers call the repair depot in Newmarket and make sure they have one, then take a drive they will take a look and swap it out usually in a few days.
Click to expand...
Click to collapse
You mean the receipt for the X10? I still have it but I'm not actually with Rogers. I got my friend that's with Rogers to buy the phone for me in case something like this happens, I don't know if they'll let me or not cuz I rooted my phone and all. I think i'll try and unroot it and put it back to Rogers firmware. Thanks for the advice
I'm from the UK and had exactly the same problem. I had to send it back to SE and they gave me a new unit. I had no proof of puchase though as I lost it awhile ago :/. But all in all it worked out well. They never told me what was wrong with the phone though.
Hello, Im stumped I just bought a brand new phone from ebay sealed in the box its a tmobile htc hd2. upon opening it from the box and turning it on the phone would get stuck at the stick together screen. never did fully boot once. then after about 10 min of waiting i pulled the battery and put it back in. Then the phone would only light up the keys and nothing else. once again took the battery out and put it back in. Now NOTHING, wont respond to any type of reset and wont do nothing. wont charge wont connect to pc did I just get a dud RIGHT out of the box? i did nothing to make this happen i didnt even get to the main screen urgh $450 later one month in shipping to receive what looks like a dud. Checked battery voltage its at 3.75 volts fully charged. wtf?
bump bump bump
That's not impossible.
Try to hardreset it, hold down both volume buttons and power on.
If it doesn't work, do you have the phone's warranty? Get it to HTC and they'll fix it / give you another one.
If not... try checking the eBay warranty that gives you the money back, don't know exactly how it works but i know there's something like this.
If all this doesn't help... then i'm sorry.
Not sure if you're in the United States, but at a T-Mobile store, a brand new HD2 will go for ~$450, and come with a one year warranty.
Hope all works out well.
Hey guys. No I live in Calgary Canada and I ordered this phone to work with our WIND mobile service provider. I tried everything... it wouldnt respond at all... funny though even though it didnt show any signs of life it was charging the batter PAST its rated 3.7 volts. At one point I read 4.2 volts at the battery while out of the phone which is strange to start with. Thinking it was the battery I hard wired the phone to a spliced USB cord to see if it would power up and still it did nothing. I then said this is ridiculous and called tmobile and htc. all I have to say is WOW. Tmobile is serious about customer service even for me not being a client of thiers. Same goes for HTC. both offered to repair or replace the phone as it was brand new and they could see from imei.t-mobile even offered to refund my money which i didnt even pay to them in the first place. Wish we had customer service like that up here in calgary where the city is run on oil money and oil hungry people.. not cool. Anyways I talked to my seller off ebay because I didnt want to wait and he agreed to send me a new one overnight express with fedex and i will get it saturday. I sent this one back already forget trying to fix a problem matic phone. Oh yeah this next one was tested before shipment BUT I did read there is alot of people with this problem and no one has an answer still...............
thanks anyway guys
The battery's supposed to go to 4.26V. And it's good that you're getting another.
20th May 2016,
After numerous calls to ANOVO, Samsung customer service, Samsung Head quarters, Customer relations, 2 formal complaints letters and 2 emails to Samsung customer service director, 1 email to their head of sales. I was told it was escalated to the highest level.
They have emailed me to confirm that
1. they will send me a brand new sealed replacement phone.
2. refund me the £44.99 repair cost from ANOVO
3. a gear vr as a good will
4. to keep me updated about their internal investigation
Update from Samsung also on #35 and #40
Update from Samsung. What do I do?
"Thank you for contacting us regarding the problems you experienced with your Samsung product.
We arranged for the unit to be inspected by a Samsung Approved Service Centre
Once the engineer inspected the unit they noted that the water resistance test has failed caused by the burnt USB connector. The 5pin header of USB cable is burnt. There is dirt/dust and liquid residue inside the USB connector and cable. The speaker on rear case is damaged and melted next to the USB connector.
The engineer has concluded that the device has liquid damage to the USB connector which has caused a short circuit during charge resulting in heat and burns to the device and cable. I can appreciate that the S7 is advertised as being water resistant, however the product specialist has confirmed to us that the device has been found to be tampered with in some way causing the water resistance test to fail.
In situations where evidence of liquid ingress and/or physical damage is found, this invalidates the terms and conditions of the Samsung Warranty supplied with the unit as this is not a manufacturing/component failure.
The engineer has noted the unit is repairable.
As the results of this inspection are based on physical evidence as opposed to opinion we are unable to over-turn this position and we apologise for any problems and inconvenience that this process caused.
A service centre called Anovo will contact you with a quote, if you are unhappy with this you can contact them using the details provided with the quote to request the device be returned to you un-repaired.
I am sorry that we cannot offer a more positive outcome for you."
The device was only 10 days old, £639...
I put it on charge overnight, and I noticed it was switched off in the morning. So I switched it back on, there was a pop up message saying the phone had to shut down because of overheat and I saw the battery was charged at 100%. I didn't pay much attention and kept using the phone until that night when I tried to charge it again, I discovered the charging pot and the official cable tip were black and burnt. The phone wouldn't charge anymore and the usb connection couldn't be discovered on a pc either.
Please look at these attached pictures, it looks like it could've started a fire...
After searching extensively on the internet, I learnt that it was highly likely caused by water damage?! I don't understand why... it was dry and charging normally during the night. And even if it contacted water, the moisture sensor shouldn't allow it to charge, and it was charged to 100% and overheated.
I spoke to Samsung and due to get it inspected and they will let me know what the next step is. All I want is a brand new replacement, I don't want a repair cause it was only 10 days old...
Any ideas?
fantasist said:
The device was only 10 days old, £639...
I put it on charge overnight, and I noticed it was switched off in the morning. So I switched it back on, there was a pop up message saying the phone had to shut down because of overheat and I saw the battery was charged at 100%. I didn't pay much attention and kept using the phone until that night when I tried to charge it again, I discovered the charging pot and the official cable tip were black and burnt. The phone wouldn't charge anymore and the usb connection couldn't be discovered on a pc either.
Please look at these attached pictures, it looks like it could've started a fire...
After searching extensively on the internet, I learnt that it was highly likely caused by water damage?! I don't understand why... it was dry and charging normally during the night. And even if it contacted water, the moisture sensor shouldn't allow it to charge, and it was charged to 100% and overheated.
I spoke to Samsung and due to get it inspected and they will let me know what the next step is. All I want is a brand new replacement, I don't want a repair cause it was only 10 days old...
Any ideas?
Click to expand...
Click to collapse
Damn that looks horrible, did you ever get the phone wet? I know it shouldn't have tried to charge if the moisture sensor was tripped. I'm just wondering if Samsung will honor the warranty if the moisture strips are tripped.
Wow...it was scared! I hope Samsung give you a solution ASAP!
Sent from my SM-G935T using Tapatalk
AndroiderM said:
Damn that looks horrible, did you ever get the phone wet? I know it shouldn't have tried to charge if the moisture sensor was tripped. I'm just wondering if Samsung will honor the warranty if the moisture strips are tripped.
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Click to collapse
There were a few raining and stormy days, I was on holiday, but I always wiped it clean and dry. And that shouldn't really cause it to burn? I used Samsung s5 before and Xperia Z1, I even took them to shoot pics in the water, nothing like that happened. And, I don't understand, if there were water in the port, why would it charge to 100%, then got overheated and shutdown, then burn the port?
I'm sending it to Samsung now, I hope they have a good explanation.
fantasist said:
There were a few raining and stormy days, I was on holiday, but I always wiped it clean and dry. And that shouldn't really cause it to burn? I used Samsung s5 before and Xperia Z1, I even took them to shoot pics in the water, nothing like that happened. And, I don't understand, if there were water in the port, why would it charge to 100%, then got overheated and shutdown, then burn the port?
I'm sending it to Samsung now, I hope they have a good explanation.
Click to expand...
Click to collapse
I doubt the water indicators are tripped then since the phone wasn't submerged. They should offer you a warranty replacement, sucks cause you'll lose you warranty on a brand new phone.
@fantasist
What charging-mode did you use: "normal" or "fast charging"?
Defective unit... It happens.
Sent from my SM-G935V using Tapatalk
AndroiderM said:
I doubt the water indicators are tripped then since the phone wasn't submerged. They should offer you a warranty replacement, sucks cause you'll lose you warranty on a brand new phone.
Click to expand...
Click to collapse
just checked the water indicator, it was still in the original color
henklbr said:
@fantasist
What charging-mode did you use: "normal" or "fast charging"?
Click to expand...
Click to collapse
I believe it was on fast charge... It still charges wirelessly by the way
JasonJoel said:
Defective unit... It happens.
Sent from my SM-G935V using Tapatalk
Click to expand...
Click to collapse
Let's hope Samsung own up to it
Power Surge?
Just an idea.
Sent from my SM-G935F using Tapatalk
Has anyone come across similar cases with the s7 edge? I couldn't find any except me...
update from Samsung is on the main post, can someone please help with next steps? what they said in there doesn't make sense to me.
fantasist said:
update from Samsung is on the main post, can someone please help with next steps? what they said in there doesn't make sense to me.
Click to expand...
Click to collapse
Its bad, news dude.
They say, you tampered with your phone causing it to let in water therefore resulting in the phone being fried.
They are not going to cover you under warranty.
This is Bull in my opinion, sorry guy.
@soka said:
Its bad, news dude.
They say, you tampered with your phone causing it to let in water therefore resulting in the phone being fried.
They are not going to cover you under warranty.
This is Bull in my opinion, sorry guy.
Click to expand...
Click to collapse
I can't believe they are really saying I tampered my £639 10 days old phone, so I can let water in and fry it.
@soka said:
Its bad, news dude.
They say, you tampered with your phone causing it to let in water therefore resulting in the phone being fried.
They are not going to cover you under warranty.
This is Bull in my opinion, sorry guy.
Click to expand...
Click to collapse
Wow!!!
I would personally ask for a full report to why the device was "tampered with"
Because if the Device was Tampered with, and you claim to have not Tampered with it.
Then you can push the blaim onto the company you purchased the device from (Or your phone provider if on contract)
You need to know how and why the warranty is void, and its not a unreasonable request.
You can claim for security you want to know why the device was tampered with, and now are concerned about the security of the content that was on the device.
fantasist said:
I can't believe they are really saying I tampered my £639 10 days old phone, so I can let water in and fry it.
Click to expand...
Click to collapse
I doubt anyone would , i think they just getting out of this a bit to lightly.
Had a problem with a Sony device once, i made a big issue of it via my network and social media.
Hot it replaced, could be an option for you.
dave7802 said:
Wow!!!
I would personally ask for a full report to why the device was "tampered with"
Because if the Device was Tampered with, and you claim to have not Tampered with it.
Then you can push the blaim onto the company you purchased the device from (Or your phone provider if on contract)
You need to know how and why the warranty is void, and its not a unreasonable request.
You can claim for security you want to know why the device was tampered with, and now are concerned about the security of the content that was on the device.
Click to expand...
Click to collapse
I'm going to do that, any help is very much appreciated. I'm not letting Samsung to bully me like this.
dave7802 said:
Wow!!!
I would personally ask for a full report to why the device was "tampered with"
Because if the Device was Tampered with, and you claim to have not Tampered with it.
Then you can push the blaim onto the company you purchased the device from (Or your phone provider if on contract)
You need to know how and why the warranty is void, and its not a unreasonable request.
You can claim for security you want to know why the device was tampered with, and now are concerned about the security of the content that was on the device.
Click to expand...
Click to collapse
That will definitely get their attention.
fantasist said:
I'm going to do that, any help is very much appreciated. I'm not letting Samsung to bully me like this.
Click to expand...
Click to collapse
If you are 100% you have not modified it.
Then a case of Bullying IMO.
So go down the route of being a very considered citizen about the content that was on your device.
They quoted Tampered with, Something you have not done.
So now this leave to question the security of the content that was on the device, Do you now need to go and change your passwords on your Banking, Change your Email account passwords?
Tamped with using as a loosely word like that is asking for a come back!
Example how and why it was tampered with, Was it hardware? has the device been opened up?
Have seals been broken?
Does that mean the security of the device was compromised?
Dont be rude, dont be nasty.
The people you are dealing with are following protocol, And there less likely to go that extra mile if your sharp with them.
(I work in a 3rd line Support, and apply this very logic, Rude to me, i wont help, Am here to serve and help so show some respect)
Try typing something up and post it here, am sure some people will help with the wording
(I am not your man, Dyslexia makes it look like a 10 year old wrote it)