Related
Okay, so i noticed a few months back that the hinge on the camera side on my camera didnt fit properly. And it slid around very badly. I took it to the Verizon store and they barely looked over it and told me i could buy a case for my phone. I took it again a couple weeks ago...they told me that it looked like a hinge broke on my back cover, and they again told me i could buy i case-__-....So, i didnt buy a case, but i ordered a replacement back...and low and behold THE SAME PROBLEM...I do admit that the replacement does fit a bit more snug, but still doesnt fit into place in that corner.
I did notice that the hinge on the back cover doesnt meet up directly with the hinge on the back of the phone which means it has to be a problem with the way the phone was manufactured, because theres no way i can get two different back covers with the same defect!
I attached a pic....do any others have this issue?....cuz im not really sure if i should argue with Verizon at this point.
-I was planning on selling my Incredible next year to get a new phone...most likely this one http://androinica.com/2010/08/07/le...e-for-verizon-wireless-gets-caught-on-camera/
-And this manufacture defect lowers my resale value.
-Also im afraid they will try and argue with me, because i dropped my phone and have a cosmetic flaw on that side...so it kind of looks bad if you know what i mean.
-What do you guys think?
-You will also notice where it looks chewed up, thats a result of me dropping my phone, however...that happened long after i noticed the defect and long after i told Verizon about it...so they arent related issues at all
>>>>>I talked to the store reps and they documented it this time and that the warranty will send me a new one
Have you thought about getting a red original cover for it on ebay? Maybe that will make the resale more attractive.
I've always had one of those silicone cases on mine, but having to remote/reinsert my battery earlier I happen to have it off right now. Mine seems to fit well around the entire phone, though it did start coming off easier than I would've thought as I was removing the case earlier. I definitely don't have your problem though.
lamusician said:
Have you thought about getting a red original cover for it on ebay? Maybe that will make the resale more attractive.
Click to expand...
Click to collapse
Dont have that kind of money x)...im only 17 and my parents wouldnt pay $100 for it...but that doesnt help my issue...im just wondering if i should take it back or not
the way i feel about it is that my lowered resale value should be a result of my own faults...i.e the me dropping it....but it shouldnt be lowered because of the manufacturer
not only that, it makes me feel uncomfortable that it wont be as sturdy or anything...which i already know thats the case
prowlah said:
I've always had one of those silicone cases on mine, but having to remote/reinsert my battery earlier I happen to have it off right now. Mine seems to fit well around the entire phone, though it did start coming off easier than I would've thought as I was removing the case earlier. I definitely don't have your problem though.
Click to expand...
Click to collapse
Thanks...so do you think i should complain?...im kind of mixed about this...because my phone works perfectly fine...but then i have my feeling like what i posted above, my lowered resale value should be my fault not a result of a mis-manufactured phone
schwartzman93 said:
Thanks...so do you think i should complain?...im kind of mixed about this...because my phone works perfectly fine...but then i have my feeling like what i posted above, my lowered resale value should be my fault not a result of a mis-manufactured phone
Click to expand...
Click to collapse
With the money that Verizon is making off of us, I don't see why you shouldn't complain. What's the worst thing that could happen?
lamusician said:
With the money that Verizon is making off of us, I don't see why you shouldn't complain. What's the worst thing that could happen?
Click to expand...
Click to collapse
Idk, lol...i just hate dealing with reps that dont know ****...and also the lady at the warranty service told me that if i send it in and they determine i broke the phone. That i would be charged full retail price.
Why does the plastic on the front of that corner look all chewed up? It looks as though someone were prying it with something sharp and did a careless job.
elborak said:
Why does the plastic on the front of that corner look all chewed up? It looks as though someone were prying it with something sharp and did a careless job.
Click to expand...
Click to collapse
I dropped my phone...but that happend after i discovered the defect and showed it to the VZW store.
-I know it kind of looks bad on my record now...but im going to talk to the manager and tell him that the reps didnt document the other 3 times i came in when the lady on the warranty service said they should have
I'm sorry but that does not look like a defect. If it only happened after you dropped your phone, it's clear that there is some sort of correlation. These things don't happen randomly without some sort of mishandling.
I've had my phone since the day before release (got it a day early thanks to Fedex) and it looks pristine. Next time you should invest in a case which will help protect your phone and avoid stuff like this from happening.
shabubu said:
I'm sorry but that does not look like a defect. If it only happened after you dropped your phone, it's clear that there is some sort of correlation. These things don't happen randomly without some sort of mishandling.
I've had my phone since the day before release (got it a day early thanks to Fedex) and it looks pristine. Next time you should invest in a case which will help protect your phone and avoid stuff like this from happening.
Click to expand...
Click to collapse
I said the I dropped my phone after I showed them the defect...but its all taken care of...it took it to the store and they documented it and they said warranty would send me a new one
Sent from my ADR6300 using XDA App
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
gentleart said:
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
Click to expand...
Click to collapse
I probably clean my phone 10 times an hour, and a full polish twice a day.
tmellen said:
I probably clean my phone 10 times an hour, and a full polish twice a day.
Click to expand...
Click to collapse
Thank you for making me feel half-way normal! lol
dude call *611 for a refurb.
Umm shouldn't you have complained when it was new?
shoman24v said:
Umm shouldn't you have complained when it was new?
Click to expand...
Click to collapse
If you read in the OP...i complained three different times...but each time they looked at it for a minute and told me i the broke cover...AND THEY DIDNT Document it....I tried a second time...they looked at it for a minute DIDNT DOCUMENT!...and they told me oh well you can call the warranty people, but it just looks like you broke the broke the back cover, you can buy a case if you want...so i called the warranty people and they told me that the workers should have documented it...so, i went a third time and they did and said the same thing each time...So, i bought a replacement back...AND IT WAS THE SAME ISSUE...which means it was the main part of my phone, not the back cover...and so i took it to the store and told them to do a thorough inspection and they even tested my back covers on their phones and both my back covers fit perfectly...so he showed his manager and they documented it and told me to call the warenty people and they should send me a new one...so im satisfied
gentleart said:
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
Click to expand...
Click to collapse
Thats exactly the way i feel...while its great to have a case and it is recommended....ITS NOT NEEDED, and i dont want to pay money for something i dont 100% NEED...And im glad it didnt get to the point where i had to argue that with them...like i said, theyre gonna send me a new phone, so im happy
I think the most funny thing about all of this, is Im part Jewish, and that side of me came out today...because one of my main concerns was resale value...so my dad told me i Jewed Verizon, lol
--If you catch my drift
schwartzman93 said:
Thats exactly the way i feel...while its great to have a case and it is recommended....ITS NOT NEEDED, and i dont want to pay money for something i dont 100% NEED...And im glad it didnt get to the point where i had to argue that with them...like i said, theyre gonna send me a new phone, so im happy
Click to expand...
Click to collapse
I'm happy it worked out for you.
I did exactly what I shouldn't have done and bought a gel case - though I wanted one anyway.
[email protected]
Go on with yo Jew self. Part-Jew self.
Whatever, You made me laugh.
What have other done to get it replaced in the past? The website isnt very helpful...
This should help..
http://forum.xda-developers.com/showthread.php?t=1204800
They sell the power adapters at my local Walmart
When you say busted, what's the problem? I know that new, straight out of the box, mine wasn't working. I took a closer look at it and apparently one of the contacts was slightly misaligned. I straightened it with a small screwdriver and that fixed things. I really do wish they just shipped with a standard plug instead of the swappable prongs.
The tip broke apart. Scared the hell out of me too cause part of it got stuck inside the tablet. THank god i was able to get it out.
Oskiee said:
The tip broke apart. Scared the hell out of me too cause part of it got stuck inside the tablet. THank god i was able to get it out.
Click to expand...
Click to collapse
This exact thing happened to me and it got stuck in the tablet. I was searching around and it seems to be happening to quite a bit of people. I called acer and told them the charger was defective and they were willing to send me a new one if I send the old one back. I called their support line: US – 866.695.2237. Their support is a bit shady though, they kept trying to pin the fault on the customer. Good luck!
Hello there
I opened up my new nexus in hopes of fixing the issue of its speaker. Its top speaker doesnot work. It is 32 GB version. I didnot realise it until I read the manual by chance and found out that it has two speakers. One on top (not working for me) and one on bottom.
Its easy to open. Just put your nail between the gap you see between the behind lid and screen and move your nail all the way around the circumference and it will slowly come out. DONOT PULL IT OR YANK IT. Just be easy about it.
After opening, I tried pressing the speaker connections and moved it a bit and nothing happened
All the wires were fixed and all the parts seemed fine.
I wish I could return it and get a new one but I got it from US (Best Buy) and shipped it to the UK.
I am sure this is a hardware issue and I am not happy with Asus with its make. Quality check should have been much better for these devices !
I hope people might find it easy to open if they like to. One interesting fact is Asus hasnot said anything about opening the lid of Nexus so you are good to go!
EDIT
The Teardown by Ifixit
http://www.ifixit.com/Teardown/Nexus+7+2nd+Generation+Teardown/16072/1
Can anyone tell me what exactly can i do to see if it is speakers problem or wiring flux ?
EDIT 2 : FIXED
Well, I ended up fixing it without doing really anything. Someone told me it could be flux and I checked later the both speakers were fine but one was not working. This meant that there was some problem with my wiring and maybe flux. I was worried that maybe if I open it myself again, I might not able to return it for claim as ASUS had referred me to their official distributor after I gave feedback to Asustek.
So I just did some heavy gaming which made my Nexus a bit hot and I waited for a while and when I turned on the speakers again while playing music (they were off while playing game), they started to work just fine. However, I tried heavy gaming before too when I got it in August but I think you need to be a bit patient. I am very grateful for everyone who chipped in to help.
Hnk1 said:
Hello there
I opened up my new nexus in hopes of fixing the issue of its speaker. Its top speaker doesnot work. It is 32 GB version. I didnot realise it until I read the manual by chance and found out that it has two speakers. One on top (not working for me) and one on bottom.
Its easy to open. Just put your nail between the gap you see between the behind lid and screen and move your nail all the way around the circumference and it will slowly come out. DONOT PULL IT OR YANK IT. Just be easy about it.
After opening, I tried pressing the speaker connections and moved it a bit and nothing happened
All the wires were fixed and all the parts seemed fine.
I wish I could return it and get a new one but I got it from US (Best Buy) and shipped it to the UK.
I am sure this is a hardware issue and I am not happy with Asus with its make. Quality check should have been much better for these devices !
I hope people might find it easy to open if they like to. One interesting fact is Asus hasnot said anything about opening the lid of Nexus so you are good to go!
Click to expand...
Click to collapse
Sorry to hear that. My only advice is to avoid being an early adopter when QC is a low priority for all these large tech companies, especially when you have to order one from overseas. I hope you have a friend that can help you or another way to return it.
OJ in Compton said:
Sorry to hear that. My only advice is to avoid being an early adopter when QC is a low priority for all these large tech companies, especially when you have to order one from overseas. I hope you have a friend that can help you or another way to return it.
Click to expand...
Click to collapse
Thank you so much for your concern mate. I know you talk wisdom here but I guess its fine. Its just speakers which I rarely use. I prefer headphones and that won't be a problem,however, I paid good money for it so I would have loved to get a full working piece. I will ask a friend n see what happens but then she be staying in States from September till November
I will check with local stores and Asus n see what happens.
That's too bad bro. Maybe contact a tablet/phone shop that fixes things. Maybe they can order you the part and you can install it or have them do it. I know it's not the ideal option but this way you can keep your device with you. If they can't order it now I'm sure that the speaker replacement parts will be out soon. Cheers
>^.^< Sent from meow HTC One which is like catnip to me atm
You have international warranty.
Where are you located? . U don't need to send it back to USA.
Just wondering. Is the connection the same on both speakers? Is it possible to swap them to see if the header or the speaker is the issue? If its just a speaker you might be able to order a new one?
Sent from my Nexus 7 using Tapatalk 4
highfigh said:
Just wondering. Is the connection the same on both speakers? Is it possible to swap them to see if the header or the speaker is the issue? If its just a speaker you might be able to order a new one?
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
I believe the speakers are soldered in and not unplugable, the asus N7 2013 uses a poly prophelyene. silicone type of speaker. their really really durable. one I opened before exchange looked like it had too much flux on the braided terminals, if you have a soler iron handy. say around 25 watts or less, reheat the wires a little, this should rebond them and clear some of the excess flux. the problem is when they mass solder these things the wires bond but the flux is so much it dosent burn off and the wire looks bonded but never carries a connection. I bet if you reheated those wires it would be fixed, another way to test just get a spare speaker like a junk headset. from the dollar srore, strip the wire and touch the pos and negative aka earth in uk speak. terminals to the speaker terminals if you get sound you know its a bad connection. You should have a warranty since asus is a international company as said. lastly, don't you have a future shop or bestbuy in the UK?
Thank you all of you mates for your help and suggestions.
DowntownJeffBrown said:
That's too bad bro. Maybe contact a tablet/phone shop that fixes things. Maybe they can order you the part and you can install it or have them do it. I know it's not the ideal option but this way you can keep your device with you. If they can't order it now I'm sure that the speaker replacement parts will be out soon. Cheers
>^.^< Sent from meow HTC One which is like catnip to me atm
Click to expand...
Click to collapse
I had a bad experience with repair techs and they already screwed my phones in the past. I am not taking the risk again. Moreover, I am not thinking about installing them myself. It's just risky and it will void my warranty. I have a year so I want to keep my options opened.
swisstourist said:
You have international warranty.
Where are you located? . U don't need to send it back to USA.
Click to expand...
Click to collapse
Yes, I am looking for distributors and warranty claim centres in the UK and I have found few. I will call them on Monday and I will see what I can do with that.
highfigh said:
Just wondering. Is the connection the same on both speakers? Is it possible to swap them to see if the header or the speaker is the issue? If its just a speaker you might be able to order a new one?
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
No, the speakers are fixed and they are not interchangeable either. Both of them have different shape and it just is sad that I couldnot realise it before that it wasnot the full volume I am hearing. I didnot expect the sound problem at all or I would have claimed it then and there.
kpa2727 said:
I believe the speakers are soldered in and not unplugable, the asus N7 2013 uses a poly prophelyene. silicone type of speaker. their really really durable. one I opened before exchange looked like it had too much flux on the braided terminals, if you have a soler iron handy. say around 25 watts or less, reheat the wires a little, this should rebond them and clear some of the excess flux. the problem is when they mass solder these things the wires bond but the flux is so much it dosent burn off and the wire looks bonded but never carries a connection. I bet if you reheated those wires it would be fixed, another way to test just get a spare speaker like a junk headset. from the dollar srore, strip the wire and touch the pos and negative aka earth in uk speak. terminals to the speaker terminals if you get sound you know its a bad connection. You should have a warranty since asus is a international company as said. lastly, don't you have a future shop or bestbuy in the UK?
Click to expand...
Click to collapse
You are very right about the speakers being soldered. I am just being tentative about doing anything about it right now. I just got it a two days ago. I know I have a year before the warranty expires so I think it would not be that bad to wait a bit and use it. The reason is that I know I can not get the new Nexus for a while so just wait till it's available in the local market and then I might do something about it too myself. We do have bestbuy here.
Suppose Asus doesnot do anything for me, which is highly unlikely, then I might open it up once again and try to reheat the wires.
By the way, do you know where exactly would I heat it ? Any specific location?
Cheers once again
I had similar problem when I got my nexus (2012) 7. Imported from us to hong Kong.
Asus honored the warranty (i didn't tell them I got it in the us) when it finally was released in hong Kong.
So, if you don't want to take it back, you can wait till it is released in uk.
Sent from my GT-N7105 using xda app-developers app
Well i sent copy of receipt to Europe(requested on their website ) . And they honor the warranty without any questions. Put in original box (purchased In usa) and 10 days later they fix it. changed screen and fix the speakers.
They even paid for stamps, 2 ways.
Now I have a good working tablet.
yatbond said:
I had similar problem when I got my nexus (2012) 7. Imported from us to hong Kong.
Asus honored the warranty (i didn't tell them I got it in the us) when it finally was released in hong Kong.
So, if you don't want to take it back, you can wait till it is released in uk.
Sent from my GT-N7105 using xda app-developers app
Click to expand...
Click to collapse
swisstourist said:
Well i sent copy of receipt to Europe(requested on their website ) . And they honor the warranty without any questions. Put in original box (purchased In usa) and 10 days later they fix it. changed screen and fix the speakers.
They even paid for stamps, 2 ways.
Now I have a good working tablet.
Click to expand...
Click to collapse
Well that is very promising. Thank you so much both of you. I wouldnot open it myself or anything now. Use it until it is released here and then I will claim for warranty.
Hnk1 said:
Thank you all of you mates for your help and suggestions.
No, the speakers are fixed and they are not interchangeable either. Both of them have different shape and it just is sad that I couldnot realise it before that it wasnot the full volume I am hearing. I didnot expect the sound problem at all or I would have claimed it then and there.
Click to expand...
Click to collapse
https://www.youtube.com/watch?v=BUT6bZdITo8&feature=youtube_gdata_player
That's a good tear down video. If you watch you can see him remove the speakers. You have to pull a small 2 wire clip off for each speaker. They look the same for top and bottom. Personally if it were me I would test the speakers before I got the soldering iron out.
Sent from my Nexus 7 using Tapatalk 4
highfigh said:
https://www.youtube.com/watch?v=BUT6bZdITo8&feature=youtube_gdata_player
That's a good tear down video. If you watch you can see him remove the speakers. You have to pull a small 2 wire clip off for each speaker. They look the same for top and bottom. Personally if it were me I would test the speakers before I got the soldering iron out.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Thanks alot mate. I will check them and update you
highfigh said:
https://www.youtube.com/watch?v=BUT6bZdITo8&feature=youtube_gdata_player
That's a good tear down video. If you watch you can see him remove the speakers. You have to pull a small 2 wire clip off for each speaker. They look the same for top and bottom. Personally if it were me I would test the speakers before I got the soldering iron out.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
swisstourist said:
Well i sent copy of receipt to Europe(requested on their website ) . And they honor the warranty without any questions. Put in original box (purchased In usa) and 10 days later they fix it. changed screen and fix the speakers.
They even paid for stamps, 2 ways.
Now I have a good working tablet.
Click to expand...
Click to collapse
DowntownJeffBrown said:
That's too bad bro. Maybe contact a tablet/phone shop that fixes things. Maybe they can order you the part and you can install it or have them do it. I know it's not the ideal option but this way you can keep your device with you. If they can't order it now I'm sure that the speaker replacement parts will be out soon. Cheers
>^.^< Sent from meow HTC One which is like catnip to me atm
Click to expand...
Click to collapse
highfigh said:
Just wondering. Is the connection the same on both speakers? Is it possible to swap them to see if the header or the speaker is the issue? If its just a speaker you might be able to order a new one?
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
yatbond said:
I had similar problem when I got my nexus (2012) 7. Imported from us to hong Kong.
Asus honored the warranty (i didn't tell them I got it in the us) when it finally was released in hong Kong.
So, if you don't want to take it back, you can wait till it is released in uk.
Sent from my GT-N7105 using xda app-developers app
Click to expand...
Click to collapse
kpa2727 said:
I believe the speakers are soldered in and not unplugable, the asus N7 2013 uses a poly prophelyene. silicone type of speaker. their really really durable. one I opened before exchange looked like it had too much flux on the braided terminals, if you have a soler iron handy. say around 25 watts or less, reheat the wires a little, this should rebond them and clear some of the excess flux. the problem is when they mass solder these things the wires bond but the flux is so much it dosent burn off and the wire looks bonded but never carries a connection. I bet if you reheated those wires it would be fixed, another way to test just get a spare speaker like a junk headset. from the dollar srore, strip the wire and touch the pos and negative aka earth in uk speak. terminals to the speaker terminals if you get sound you know its a bad connection. You should have a warranty since asus is a international company as said. lastly, don't you have a future shop or bestbuy in the UK?
Click to expand...
Click to collapse
Thank you all for your help and advice . All advice given to me is very much appreciated.
I ended up fixing it myself. The best part is that I do not had to give it to ASUS distributor even for warranty claim. However, when I contacted Asus they gave me full assurance on doing best for me and referred me to their distributor in my city when I told them I do not wish to ship it.
Well, it turned out the both speakers were fine and it only need some heat to work flawlessly. Some heavy gaming did that I am not sure it it happened today after playing shadowgun for about half an hour or sometime back with Asphalt 8 or maybe Nova 3
It heats up quickly if you are doing heavy gaming and that just made the circuit just fine.
Speaker not working, my advice, do some heavy gaming and be patient for a while
I tried this trick back in August but it didnot help then and later I had been busy with my exams and now just back on gaming
Both mine and my wife's G3 have developed cracks - both in Quickcircle back replacement cases and never droped or knocked in any way. My crack is accross the mic and my wife's are along the IR blaster and headphone port. Hers is white and mine is black. I will be returning hers tomorrow but am very wary of the response I will get. I suggest anyone look closely now for any signs of this if it is likely to be of concern.
I've heard about some having problems. I think LG knows and won't give you a hard time. I double checked mine and so far so good. Good luck man.
phillevy said:
Both mine and my wife's G3 have developed cracks - both in Quickcircle back replacement cases and never droped or knocked in any way. My crack is accross the mic and my wife's are along the IR blaster and headphone port. Hers is white and mine is black. I will be returning hers tomorrow but am very wary of the response I will get. I suggest anyone look closely now for any signs of this if it is likely to be of concern.
Click to expand...
Click to collapse
If that flag is accurate and you live in the UK you have nothing to worry about. Its a fault, pure and simple and you have EU consumer laws on your side.
The question is where did you get it? Some stores are more accommodating than others.
same here
The same happened to me today, I got a crack near microphone and I don't know what to do. I bought this from ebay one week old and as far as I know it's a unlock device with Three branding. I have this phone around one month now and the worst part is that my brother brought it to me from the uk when he came on vacations. I don't believe that if I try to contact LG from my country (Cyprus) I will have the phone replaced. The only thing I can do is send it back to my brother in UK but the phone was bought from ebay so I believe I will have problems requesting for a replacement. I am not sure what I have to do, any suggestions guys?
I
ChrisM75 said:
If that flag is accurate and you live in the UK you have nothing to worry about. Its a fault, pure and simple and you have EU consumer laws on your side.
The question is where did you get it? Some stores are more accommodating than others.
Click to expand...
Click to collapse
I got my wife's online from carphone warehouse, so hopefully it will be OK. I just hope they don't imply the phone has been mistreated. I am going to take print outs of the many websites discussing this issue to back me up. My phone was from o2, but as it isnt so bad I'm reluctant to return it due to how much I've customised it (rooted etc). At least they haven't bent I suppose!
Sent from my LG-D855 using Tapatalk
Carphone warehouse are scum, but buying it online actually helps. Take a bit of evidence that its common and they really cant complain.
I have the same crack at the mic.
Sent from my LG-D850 using XDA Free mobile app
http://www.trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues
Sent from my Sprint LG G3 using Tapatalk
I've seen several G3s now with a crack on the ir blaster, I'm sure LG is well aware of this issues already and they should be able to issue a warranty as this IS a manufacturers defect.
No cracks, yet. Dropped it once, with a cheap case on it. No damage.
Steve
Evolution_Freak said:
http://www.trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues
Sent from my Sprint LG G3 using Tapatalk
Click to expand...
Click to collapse
I am aware of this article, however there is nothing else to confirm that LG have officially acknowledged it and others claim they have been met with denial when speaking to them.
calling you out, bs, this kind of damage is due to lack of care!
"crackgate" what exactly does that refer to, too much crack and dropped your phone near the gate?
homer285 said:
calling you out, bs, this kind of damage is due to lack of care!
"crackgate" what exactly does that refer to, too much crack and dropped your phone near the gate?
Click to expand...
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2 phones - one white, one black used by different people. We are pretty boring people that nurture our phones carefully (cases, screen protectors etc). Both phones developing cracks in similar places (along openings) without a single mark or scuff anywhere else. Many other reports as well, all in the same places on the phone. This isn't one of those "my screen has spontaneously shattered" posts, so you are out of line with your comments I'm afraid.
Based upon my own (extremely unscientific) following of this issue. Many of the pictures I've seen of phones with this issue seem to somehow involve the circle case. I do not have one, do not know what sort of pressure the circle case applies to the rest of the phone... However I am not planning on getting one of these cases based upon the number of pictures I've seen with cracks and the case is in the picture (or mentioned by the person posting).
muiriddin said:
Based upon my own (extremely unscientific) following of this issue. Many of the pictures I've seen of phones with this issue seem to somehow involve the circle case. I do not have one, do not know what sort of pressure the circle case applies to the rest of the phone... However I am not planning on getting one of these cases based upon the number of pictures I've seen with cracks and the case is in the picture (or mentioned by the person posting).
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This may possibly be the cause as both our phones are in these cases. The replacement back doesn't feel any more tight fitting than the original, however and it is the only way to keep wireless charging. In any case it is an official LG product so they still have to accept responsibility if they are continuing to market them.
Man that sucks. I bought a G3 for my wife and myself and we dont have cracks...yet. I hope it was only a specific batch of these for real and they werent just saying that for good PR. Ive had my phones about 3 weeks now and so far so good. We have cases on too...
Sometimes I feel like I can easily crack the case by opening it if I have to swap sim cards. Now once I get it open at the USB port, I slide a credit card along both sides and it easily undoes the clips.
Its because of this freaking crack issue that i am scared of using the beautiful circle case..
I believe the case exerts a lot of tension/pressure on the outer body of the phone..
homer285 said:
calling you out, bs, this kind of damage is due to lack of care!
"crackgate" what exactly does that refer to, too much crack and dropped your phone near the gate?
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This is and was a known issue. I read about it on multiple sites. WTF are you taking about lack of care...
kennypow3rs said:
This is and was a known issue. I read about it on multiple sites. WTF are you taking about lack of care...
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There's always the one guy who says if I didn't happen to me it couldn't happen to anyone else. I hope you get it replaced as I think it was a defect even though mine is fine so far. Good luck to you and your wife bro.
Hi All,
Being the hilarious guy that I am, I decided that it would be a good idea to jump out and scare the [email protected]#% out of my little sister whilst outside.
Of course she throws her hands up in the air, subsequently knocking the phone out of my hand. Case (led view that doesn't light up anymore) immediately separated from the phone and the screen landed face first on the concrete. Followed shortly by a "that's what you get for scaring me".
Few scratches around the center of the screen but the main issue is the bottom right corner just below the back button. Seems to have taken the brunt of the impact. So missing a chunk with cracks running along and it's already driving me mad.
I'm assuming that some of you may also have creative ways to smash your screens, so what's the best bet with getting this repaired? Any ideas on cost? I'm assuming just a screen replacement.
Cheers!
Funnily enough mine lost a chip and then cracked in exactly the same place - from a drop of less than 2ft Fortunately mine was covered by insurance and I got a replacement phone. In the UK I believe the cost of replacing the glass is in the upper £200s as the screen needs to be replaced as well as the glass because they are bonded together...
I've gotten quotes ranging from $200-$450 .. but not sure where to even begin with finding a reliable source to get the screen replaced. Starting to think this whole curved screen thing was a bad idea.
First phone I've ever accidentally damaged. I'd thought the cost would be around £200 but I've no idea where to look to sort this either. What a pain!
mmotti said:
First phone I've ever accidentally damaged. I'd thought the cost would be around £200 but I've no idea where to look to sort this either. What a pain!
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You must have a local mobile repair shop, look in town centres or markets
I recommend UBREAKIFIX..they have lots of stores in the US..the phone is still fairly new and repairs are not supported by many third party companies..I recently got mine changed ..brand new but its quite expensive ($409) but I got the phone back in about 4 days and it's brand new again. ��Your only other option is calling Samsug directly for repairs if your warranty is active.
cracked my screen too am currently fighting with samsung US to have it fixed, it's crazy they first told me that they can't do it (since it's the international variant not sold in the US, "parts are different and they don't have the right ones" though I doubt the screens are different). Then another said that they should be able to fix it and since then I keep sending them paperwork that they request to see if they even can fix it but they never receive it... A bit frustrating experience...
One option is to sign up for Samsung's phone cover and then send it to them for repair, OR, just have Samsung repair , I think the cost is 275 - i.e. assuming its a US phone, and not an "Out of Region" one - in whic case, you're SoL. I bought mine on Amazon from a seller who advertised "International Warranty" - which I assumed meant global warranty. After dropping my phone and cracking the screen, I found out International meant, sending the phone away internationally to the region it came from. Samsung US refused to repair "out of region". My phone was, of all places, from Egypt - which worked out beautfully for me, had a clleague from Cairo who was going back for vacation. Sent it back wiht him, and got the phone back, as good as new for a US$ equivalent cost of US$284. A massive f**k up, but I paid 700 for the phone, so, still not bad.
Will is still be waterproof after screen replacement, I'm hearing it won't be unless repaired by Samsung themselves.
Get flat screen next time. More easy to repair and cheap to repair.
Like galaxy S7 normal not edge
Lesson learned dont scare ur sister karma is a *****
TraumaTiger said:
Will is still be waterproof after screen replacement, I'm hearing it won't be unless repaired by Samsung themselves.
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As far as I know the IP rating comes about by coating internal parts rather than preventing water ingress via sealing, so the phone should still be resilient (note, I didn't use the word 'waterproof' ... before or after a screen replacement).
I don't think Samsung warrant any damage by water anyhow so its a moot point.
Lesson ... don't take it under water!