Database Users

Galaxy S cant find sim card

Today i went to the gym, and when i was done and picked up my phone in the locker i needed to call someone. I called but it froze during the attempt to call so i turned the phone off (i could turn it off normally, so i didnt pull out the battery). When i turned it back on i had no signal at all, and went to mobile networks settings to check. I got the message that i had to insert my sim card to edit the settings.
My phone was running JM5 rooted. I tried switching sim card to see if my sim card somehow stopped working during those 2 hours but that didnt help either. I then tried reflashing (now have JM7 on it) and i still have the problem where it wont find my sim card.
Is there anything i can do besides send it to be repaired? I'd prefer not to do that seeing as i really hate waiting for it to come back.

You have probably tried it, but I'd get a cotton bud and clean the contacts both on the phone and the sim card. I've had that happen twice, but not on my SGS.

Yea tried that already.. thx for the suggestion though.
I guess i better hand it in to the repair shop.

I also have this issue with my SIM card, i go to flight mode and return back to normal mode seems to fix the issue ive also cleaned the contacts before and it didnt seem to occur again..

EarlZ said:
I also have this issue with my SIM card, i go to flight mode and return back to normal mode seems to fix the issue ive also cleaned the contacts before and it didnt seem to occur again..
Click to expand...
Click to collapse
Doesnt work unfortunately. It wont even let me go into flight mode lol.

sorry to resurrect an old thread but did this ever get solved cause i am in the same position, phone wont recognise sim card from any provider...

First fix is always factory reset.
jje

JJEgan said:
First fix is always factory reset.
jje
Click to expand...
Click to collapse
Yeah i have tried that, it's not working either. Tried several different Roms and different modem/radios too. This sucks.

I have the same problem. It started after I flashed JVK on my phone. I thought it was the firmwares fault, but I still have the same problem after flashing JS8. I think I'll be asking my provider for a new SIM. I have a feeling that the SIM might be the answer to our problem

Greenpeace22 said:
I have the same problem. It started after I flashed JVK on my phone. I thought it was the firmwares fault, but I still have the same problem after flashing JS8. I think I'll be asking my provider for a new SIM. I have a feeling that the SIM might be the answer to our problem
Click to expand...
Click to collapse
I have tried 2 sims from different providers which are working in other phones, buy am getting nothing still...
Sent from my HTC Desire using XDA App

Check IMEI in your phone.
Sent from my GT-I9000 using Tapatalk

I have sent the phone back, it turns out he had deleted the efs folder, thus screwing the phone, refund was issued and it's all good
Sent from my HTC Desire using XDA App

Desire HD reboot problem

I was very happy yesterday when I picked up my brand new Desire HD. When I got home I immediately removed the plastic from the battery, inserted my sim card and plugged it in the charger while reading the manual.
After some tinkering around it suddenly rebooted. I thought it was just due to a setting I changed so didn't think much of it. However, it occurred another time later in the evening. This morning when I woke up, I didn't have any signal due to my DHD not recognizing my sim card any more. When I rebooted the phone, all was well. However when riding my train to work I felt the phone vibrate so I picked it up thinking I had a new text. Wrong: I was staring at the boot screen yet again.
When I got home this afternoon I did a factory reset using the phone's menu and hoped it would solve my problem. Unfortunately, when I opened the browser it rebooted again!
So, is my 2 day old DHD really dead-on-arrival or is there something else I could try? Unfortunately this was the last model left at the store where I got it from and they didn't know when another shipment would come in, so I might be stuck waiting for a while if I really do need to get it exchanged for a new one.

Mine is also doing this, also when I turned it off last night to charge it, it kept turning itself on. Any help much appreciated.
Sent from my Desire HD using XDA App

imo take it back if a laptop or anything else was doing this i would say there is a hardware fault bad chip sample or something its not normal you should have to live with it take it back asap
or wait if you want but personally you pay that much you want it to work just take it back

Maybe your SIM card is old and causing these reboots? DHD will automaticaly reboot when you unplug your SIM card without shutting it down first so maybe it's just loosing contact.
I've seen cases (various manufacturers) where SIM card would cause hangs, reboots and such. Replacement card from the operator in most cases fixed the issue.

My Nokia 6630 has that issue, it says the phone has to be reboot constantly due to a old scratched sim card, if i try with a new one it works perfectly :|

http://forum.xda-developers.com/showthread.php?t=676402
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.

As for it being my sim card: I doubt it as it works fine in my old phone (Nokia N900) and an old Motorola I still have. The sim card is barely 1 year old btw.
Talos77 said:
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.
Click to expand...
Click to collapse
Yeah, I read about similar problems with the Desire and Nexus One but hoped the problems would have been solved in the DesireHD as I hadn't seen any messages of this problem occurring on the DHD before.
When I woke up about an hour ago, I again had to reboot my phone as it didn't see my sim card anymore. I'll go back to the store in about an hour to get a new one if they have it, and let you know when I get back...

This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App

nxtwrld said:
This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I thought of that last night so I took out the sim card as well as the battery and placed them back again. This morning, the DHD again failed to recognize my sim card so that problem wasn't solved.
The reboots seem to be rather random though, it's not just when I use my phone very heavily.

the issue with the sim card isnt the mainboatd issue, its can be sim or one of the back covers, wird.

Well, I went to the shop this morning to replace my DHD for a new one. The shop I got it from didn't have any in stock anymore, so I had the choice to wait until next week, or go to another shop and have it exchanged there. So I went there, and they replaced my (I think) faulty unit for a new one
So far, it's working like a dream What I noticed that with my previous DHD the charger would buzz very slightly when charging, this doesn't happen with my new unit and the same charger.
I'll keep you updated whether or not my new unit is indeed problem free.

I bought my Desire HD from the T-Mobile shop yesterday. Nice phone, but mine is rebooting every 5 minutes more or less. It seems to reboot soon after the 3g becomes active, but that may be just a coincidence. It also reboots immediatly upon plugging in the USB cable. Very annoying!. I thought I would try resetting to factory default, but that also did not help. I am going to swap it tomorrow, and hope I have better luck with that one.
Andrew

Same issue here, got mine from three UK yesterday.
Brand new SIM Card with the phone as well.
It was fine most of last night, rebooted once then after setup, like another post didnt think that much of it.
Then this morning it went in to a boot loop, rebooted about 5times in a row and the only thing to correct was a battery pull.
Lets hope its a software issue and not hardware related!

I haven't been able to test my new unit properly just yet. I ordered a new SIM card through T-MOBILE but it hasn't arrived yet. I'm now using my DHD without a SIM card and it has been working fine for the past 24 hours. So I think my SIM card is indeed the problem, as both units rebooted several times with the SIM card inserted but work fine without one.

When i picked up my sgs. It used to have same problem. Everytime i open a browser it reboots. But after i changed the rom it went perfect
Factory reset wont work. Try fresh install from the recovery menu. I think it will fix ur problem.
Most of the time this issue is software related.
Sent from my GT-I9000 using XDA App

Replaced my DHD at T-Mobile
Hi all,
So i was experiencing the reboot problem on my new phone. In fact mine was rebooting every 5 to 10 minutes since i took it out of the box. I phoned HTC to see if there was something I was doing wrong. They told me it's probably mainboard fault and I should return it.
Today I brought it back to the t-mobile shop and they exchanged it for a new one no questions asked. I demonstrated to the sales guy how it reboots for no reason, just to prove I wasn't crazy, but he didn't even ask for proof. The new one seems to be working flawlessly so far.
Here in Netherlands, you have 8 business days to return your device if something is wrong, and they will exchange it. If you wait too long, you would have to send it for repair under warranty. If you are having issues such as this, I would definitely swap it out a.s.a.p because when you buy an expensive phone like this, its meant to WORK!
I noticed something else perhaps worth mentioning. When the first phone package was opened, the plastic piece protecting the battery was not there, and the Micro SD was in the box, but not in the phone. The plastic cover was on the phone however, so I didn't think anything of these things because i don't know how the phones are packed. When I got the replacement phone, I tried to start it and it wouldnt start. Only then did I realize the replacement phone had a plastic protector around the battery which I first had to remove, and the micro sd was already in the phone. When i put my sim in the replacement phone, the fit was tighter as well. This all seems rather dubious to me. Perhaps someone had a play around with the first one before selling it? Maybe it was refurbished? In any case MAKE SURE you inspect the phone before leaving the shop, and make sure your phone hasn't been played with.
good luck everyone!
Andrew

Horrible reboot
Hi all,
I have been experiencing different reboots due to different reasons. Main reason is the fact of applying too much pressure on the back cover. That will always result in a reboot (I suspect it has to do with the two contacts under the cover).
Another reason for rebooting, as I have experiencing, is unplugging the charger while using the telephone.
I wouldn't be surprised if there are more reasons that cause the rebooting of the unit.
The worse part in my case is the fact that I lost the receipt, thus I believe I won't be able to take it back to have it fixed. Am I wrong?

I've been experiencing the same issues, but mine also turns itself on. I tried factory reset, didn't solve. So I am getting it exchanged as soon as its back in stock with Vodafone.
Sent from my Desire HD using XDA App

I am having exactly the same problem with my DHD. It's randomly rebooting 1 or 2 times a day. And when it's rebooted there is no signal and sometimes it doesn't even recognize my simcard at all. Manually rebooting the device then solves the problem for a while, untill it reboots automaticly again....
I have a dual simcard so today I will swap it, but I don't think that is going to work.

I don't have the DHD yet...
But i saw in a youtube movie that the batterycover had 2 contacts.
The guy in de video told that when you take the batterycover off when the phone is on it will shut down.
Maybe your battterycover is not set the good way.

[POSSIBLE SOLUTION] Desire HD Randomly Turning OFF

Follow the below steps if your device is turning off or rebooting randomly. If the problem still isn't fixed then it is time to send it to HTC.
Note that the SIM card seemed to be the problem for most people (including me) - making sure it was 100% inserted into it's socket seemed to fix the problem.
1) Make sure battery & battery cover are seated properly (replace battery with a known working one if you can)
2) Make sure SIM inserted 100% and SIM cover is seated properly (important)
3) Restore your phone back to stock RUU
4) Do not subject the phone to extreme temperatures
5) You could also try putting a piece of paper between battery and battery cover to force it to make contact with the phone power terminals (don't cover up battery cover gold contacts though)
If you have done all of the above and your phone is still rebooting and/or turning off randomly then you should send it to HTC. No use faffing around trying to fix it if it's a hardware fault.
Sending your phone to HTC:
You should keep a diary of: How many times your phone reboots/turns off, when it happens, what you were doing when it happened, if the room temperature was warm/cold, telling them you followed the above steps, etc.
If you suspect your phone has restarted but you didn't know when it happened (e.g. after waking up) you can find out how long your phone has been on for since last boot, by going to Settings>About Phone>Battery and taking a look at the 'up time' - an up time of 00:05:35 indicates the phone last booted up (or restarted in this case) 5 hours and 35 minutes ago.
This will really help HTC and hopefully make things go much faster.

This is getting annoying now... the phone seemed like it was in an endless bootloop after it decided to randomly turn off today (kept turning off then I would have to turn it on again). I flashed my nandroid backup of my original Rom but that didn't fix it.. infact, it even turned off while I was using the phone (as opposed to turning off only when the screen is off).
I took off the sim cover and noticed the sim was sticking out a bit so I pushed it in. No turn offs for now, but I hope that was the problem.. I really don't want to go through the hassle of a warrentee claim.

hi,
are you sure you got a "HTC Desire HD" ???
and not a "HTC Desire" only ?
Sounds like a known issue with some "HTC Desire"....
greets
Alex

Hi, yes it is a desire hd (ace).
I have flashed an RUU for my device, which has removed the clockwork-mod, custom ROM, and restored S-ON (gotten rid of ENG HBoot and restored normal HBOOT)
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)

prank1 said:
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
Click to expand...
Click to collapse
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App

Nodeuk said:
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
The general idea is, if they cannot tell its been hacked then its in warranty. But restoring the phone to stock wipes out all hacks anyway so its fine. Just make sure you do it before sending it to HTC. Back in the hd2 forums, we would only flash stock bootloader over hacked one for 'warranty purposes'.
Sent from my Desire HD using XDA App

Hi,
I have the exact same problem, which is very annoying : sometimes, when I press power button to put the screen on, it reboots (not fast boot, but I can't say if it's a real reboot either, it seems longer, don't really know... ).
It happens also in the middle of the night, the phone does nothing and then it reboots, sometimes several times in the night (wakes me with the vibration sound and the white light from the screen)
It seems to be random, but more and more often by now.
I'm new to Android (this is my first smartphone), I've been using my DHD for a month and I am very glad with it, except for this big problem
I use Stock HTC ROM (no root yet).
I went to the shop where I had bought it and was told that it seems to be a software problem, so an update shoud be ok.
I already had the 2 OTA updates and tried a hard reset but still have the problem.
Does somebody know how to fix this ? Thanks
BTW, I asked HTC by email this morning, waiting for the answer. I'll update you if they can fix the problem.

Hmm.. my phone doesnt reboot.. it just powers off. But ever since flashing a stock HTC RUU (which removes ALL HACKS, root, S-OFF, ClockworkMod, custom kernal, custom ROM, custom radio, etc etc) it has worked fine. But I also noticed my SIM card was sticking out slightly (approx 1mm) so i pushed it in (and then proceeded to flash Stock ROM).
Try making sure your SIM is all the way in, and try reseating your SIM and battery covers.
I did a test with my phone, exposed the battery to cold for awhile and placed it in my phone, no turn offs so the cold for me isnt a reason.

Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App

sand1011 said:
Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Hope it works I haven't had a single turn off ever since I made sure the SIM was all the way in.
Keep us updated, maybe this is a common problem

I'm just realising I didn't explain that I only used at first the second part of your advice : cleaning everything, sim and battery, and putting them back, carefully and checking they're in place.
I'm sorry to say that it didn't work
I keep in mind the other advice you gave, rooting and using a different ROM.
As I'm not used to it, I think I'll wait for HTC's answer to the email I sent before I try this (in case I have to return it, I don't want to have to unroot the device, I don't know enough about that yet ). So if they can't solve the problem, I will try diffent ROMs.
It doesn't seem to be a common problem, but if it is, maybe HTC will publish an OTA update

My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.

Wekko306 said:
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
Click to expand...
Click to collapse
Thanks for mentioning this!
Ever since making sure my SIM was inserted all of the way (even if it was out by 1mm) my phone has never turned off, it has even gone the longest without turning off now! Good to know someone can clarify it was indeed the SIM card.
@ sand1011
Sorry to hear your problem was not fixed. It appears your problem is caused by something else, and since you are running a stock HTC Rom I cannot really say it is a software issue.
I suggest you pursue a warranty claim with HTC after you receive your email from them. Please also post HTC's response in this thread as well, I would like to see what they have on the issue. Remember to delete any personal information from the email before you post it here. Thanks

Thank you both for your answers.
You're right, I'll return/exchange the phone if HTC has nothing to fix it. (I'm not sure I can have a new one directly because it's been a month since I bought it, it could be too long)
(btw, I'm a bit relieved to see I'm not the only one having this problem)
Sure, I'll let you know what HTC say (I guess if I have no email answer, I'll call them, I think there was a french phone number on the website)

I too have had this very annoying issue. I can confirm that it is fixed my pushing the Sim Card all the way in. When the phone is on, try removing the Sim Card and you will notice the phone turns off. I have put a small amount of tape over the Sim to prevent it from moving out.

I also used a small piece of tape to secure my sim card and it has never shut down since.

Good to see that most people have resolved this issue by making sure their SIM card is inserted properly.

The sim card has to be inserted all the way in? But I met with some resistance when I'm trying to.push it in. Anyone got any pictures on how far the sim card can be pushed in?
Cos I encountered a reboot when I called someone today.
Sent from my Desire HD using Tapatalk

Anyone has any ideas that when I call out and the phone reboot is due to the sim card not inserting all the way in?
Sent from my Desire HD using Tapatalk

My DHD has also been shutting down randomly recently, especially this morning. I justjust checked the SIM card and it was about 1mm out... Will keep an eye on it this afternoon and the next couple of days...!

[Q] SIM Card issues with CM7 on HTC Inspire 4G

So for a while now (probably 3-4 months) I've been having SIM card issues and I don't remember if they started before or after my phone was rooted and running CM...Anyway, a little SIM card thing shows up in my status bar and it says like "SIM card not recognized" or "Please insert a SIM Card" or something along those lines. It doesn't let me use the network at all. Usually I fix it by turning the phone off, taking the SIM Card out, putting it back in, and turning the phone back on. Sometimes it'll work, other times, I'll have to repeat it. I thought the problem was the SIM Card because it had 3 scratches on it from the contact points, so I got a new SIM Card yesterday but it's still doing the same thing. When it started I was either on the stock ROM (unrooted), CoreDroid, or CM7 (stable). About a month ago I started using the CM7 nightlies.
Does anyone know what the problem might be? Could it be the phone itself?

Ferrari353 said:
So for a while now (probably 3-4 months) I've been having SIM card issues and I don't remember if they started before or after my phone was rooted and running CM...Anyway, a little SIM card thing shows up in my status bar and it says like "SIM card not recognized" or "Please insert a SIM Card" or something along those lines. It doesn't let me use the network at all. Usually I fix it by turning the phone off, taking the SIM Card out, putting it back in, and turning the phone back on. Sometimes it'll work, other times, I'll have to repeat it. I thought the problem was the SIM Card because it had 3 scratches on it from the contact points, so I got a new SIM Card yesterday but it's still doing the same thing. When it started I was either on the stock ROM (unrooted), CoreDroid, or CM7 (stable). About a month ago I started using the CM7 nightlies.
Does anyone know what the problem might be? Could it be the phone itself?
Click to expand...
Click to collapse
Same exact problem here. I don't run nightlys but I really need to try something that I'm not ripping my phone out of the OtterBox in the middle of school.

admire-hard brick
hey yall, let me start off buy sayin i mad,tired , and sleepy. last night i finally unbrick my phone after 4 days of surfing the and tryin thing to unbrick it well last night i finally unbrick my samsung admire just to hard brick it within a 1 hour period!! now i dont have no phone,i cant get in touch with nobody,and im hungry!!!! i rather have another phone then eat because it was my life line, and i just learn how to "customize" my phone!! thats right im a newbie, now im a has been with no phone!!!! i dont kno wat im gonna do!!!! is their a place or a person who can donate a phone to me??? hope so, i stayed up all last night tryin to find a free android, but their is no such thing!!! if anybody kno a company that will give me a free android if i get a tattoo of their company on my neck or forehead?? if cyanogen want to do it im down even tho its their ROM that brick my phone, its not their fault, any help yall?????

Sim Card issues. Please help?

Alright so this problem arrives roughly a week ago. I was hoping it'd be gone by now, but nope. Worse than ever.
For reference. I have a Samsung Galaxy S4 i9505. Unlocked LTE international version.
Roughly 2 months ago I rooted and flashed the Echoe a kitkat rom v18. I also have Philz recovery flashed....
My sim card keeps disconnecting while I'm not even using my phone. It doesn't even have to be moving. It just happens. I'll get a message from my phone saying that the sim card has disconnected and to restart to fix the problem..... This rarely works, as when I reboot, I get the error of no sim card.... its really started to get on my nerves. I doubt it's the sim card, as there's never been any problems with it. I will take it into my carrier today and have it swapped out for a new one.
I've seen this problem happen to other people on these threads,yet no answer has arrived. I've reset tp factory etc blah blah blah. I've even uninstalled the last 30 new apps I've installed, and the problem has yet to sort itself. I've tried taping the sim card, putting paper on the top and reinserting. Everything. It hasn't had any major drops for about 4 months so I doubt that is the issue. Only time it's dropped is when I drop it onto my bed....
Has anyone else had this problem? Have a fix? I can't stick it back under my warranty as I've flashed the recovery and rom... voids it does it not?
Any help would be appreciated. Thanks.

I suppose it could depend on modem vs wrong RIL, but unsure. I had such behavior on my old S2, but fixed it with proper modem/RIL combo. Have you checked your logs in data/logs? How many of anomalous logs you have there?
Tried popping in another Sim card, just to exclude yours?

This happened to me. I was using a cut up full size card, replacing it with a micro sim solved it. I replaced the sim tray anyway just in case it was that. It was 5 min job and the parts like a fiver
Sent from my GT-I9500

So I've replaced the microsim with another microsim (both were originally microsims). .. unresolved. Nothing has happened for the past couple of days until it happened yesterday... now nonstop again. I know it's not the sim because it happened even after I replaced it. It just had a couple of quiet moments. Now I suppose my next try is for replacing the sim tray myself. Fingers crossed. Also. No, I wouldn't know a clue on how to even get my logs. Haven't even thought of it. I'll do that when I next get the problem and am forced to reboot. Thank you.

Okay so I've found something possibly helpful. I've only just noticed that this usually happens when my battery hits 100%. I've removed all apps that tell me my battery info..... I hope that was the cause. I'll update tomorrow.