MMS trouble with file extensions - HD2 General

Can someone please help us, we love the HD2 but we are having trouble with med the MMS part in HTC messenger. We use MMS a lot, but there is a bug in HTC's program. When we send a MMS from the phone to an email client, the phone sends the photo, but changes the enclosed file by removing the file extension. It actually changes the file name from "IMAG0025.jpg" to "9874593".
The email client or MS Outlook does not recognize the attachment without the file extension, and that's what we have trouble with. This works fin from all other phones, also former versions of HTC, but not with the HD2. We have been in contact with HTC support several times, but they just don't seem to care.
Please help.... Anyone..?

I don't send many emails from MMS so I haven't run across this. Have you tried sending it from the email client on the phone?

Related

mms software for x01ht

woot! my first post and i am happy to say that i am at a cafe writing this on my x01ht from softbank.
question:
does any one know any other mms programs that I can use besides arcsoft program. The program itself is good but when recieving mms it just doesn't decode the messege. Being in Japan mms is widely used and there is no real point if messaging if I can only use sms. SMS here is pretty much useless because of the length and pictures that people send here.
My phone is great but just missing that complete mms option. any help would be appreciated m__m at the moment I will try anything.
comment deleted
Sorry the title is off
^thank you for your reply^
So I am at work in Tokyo and still no solution to the problem. I know that there is Arcsoft, It works but only half the time with short messages. But really it's used to recieve short messages across networks and that's about it.
MMS composer doesn't really do what it's suppose to do, some one in the forum said that it has problems but no one has found the solution. Getting my girlfriend to find one through Japanese sites is a task and the solution points to the same problems.
Decoding error and can't recieve multimedia, I think the program is a waste of space honestly.
But is there any other alternatives?
Can I edit the program to make it recieve the error decoded message? It would be nice to know who sent the mms so I can reply and tell them that they would have to email it to my work email.
Unfortunately, I don't know the answer to your question, but how did you get an email address for MMS from Softbank? They keep telling me that you can't get one for the X01HT. Thanks
onj said:
^thank you for your reply^
So I am at work in Tokyo and still no solution to the problem. I know that there is Arcsoft, It works but only half the time with short messages. But really it's used to recieve short messages across networks and that's about it.
MMS composer doesn't really do what it's suppose to do, some one in the forum said that it has problems but no one has found the solution. Getting my girlfriend to find one through Japanese sites is a task and the solution points to the same problems.
Decoding error and can't recieve multimedia, I think the program is a waste of space honestly.
But is there any other alternatives?
Can I edit the program to make it recieve the error decoded message? It would be nice to know who sent the mms so I can reply and tell them that they would have to email it to my work email.
Click to expand...
Click to collapse
pls ignore my first comment if you have read it.
anyway, the decode issue has not been solved with MMS composer as lond as i know. i suppose it is simply a matter of time that s/b will provide software for mms. however, i don't really see a point in using mms with a device with which you can use push mail and pop3 mail for free.
spired said:
Unfortunately, I don't know the answer to your question, but how did you get an email address for MMS from Softbank? They keep telling me that you can't get one for the X01HT. Thanks
Click to expand...
Click to collapse
s/b just says you cannot use mms with x01ht. if you put your sim in another s/b phone and set up mms, you will get an addrees, won't you?
i see ...
thanks qtotter for the quick and swift answer ^-^ ill wait around for something to happen i guess
What i acually did was installed the software for the mms composer, then i just emailed out to my gmail account. It works sometimes sending long emails but as for just a test I just sent a 1 character mail.
My email address is garbage like [email protected] but it does work only if the mms composer works. I also couldn't figure out how setup the portal to change my email address but i guess that will come later when i fix this mms problem.
i still don't understand about pushmail. has something to do with setting up your own server at home, is that right? if i could get pushmail to work it would be nice.
sorry if i have bad grammar mistakes im writting this on the train home
onj said:
i still don't understand about pushmail. has something to do with setting up your own server at home, is that right? if i could get pushmail to work it would be nice.
Click to expand...
Click to collapse
direct push mail is something like mms. there are a couple of ways to use this function.
1) use free server (http://www.mail2web.com/)
very easy. you cannot use your existing email address with this free service.
2) have your own exchange server (unrealistic for most people)
you can do whatever you want, but it is a little too expense for personal use.
3) use emoze (http://www.emoze.com)
seems popular. you have to have your home pc always on.
once again thanks
Now I'm at home chilling in front of my computer while I ponder about my phone bill because I am still using my old phone. I'm in a transition at the moment with my phones. Once qtotter mentioned about the Pushmail I started to search the site for some information. Some person has a free server and I'm thinking if that is a good thing to do, to put my messages a strangers server.
Thanks for the information once again, I will do my research before heading in a direction.
qtotter said:
however, i don't really see a point in using mms with a device with which you can use push mail and pop3 mail for free.
Click to expand...
Click to collapse
In my case it's because I want to have an "instant email" that is different from my work email.
As far as I can tell you can only synchronize to one exchange server/account. So I want to synch my contacts, tasks, calendar with my work exchange account but have a separate "email that I receive instantly" account just for my keitai (so don't want to synchronize email with my exchange, want to synch it with a completely different account). Seems like MMS is the only way I can do this...
awh_tokyo said:
In my case it's because I want to have an "instant email" that is different from my work email.
As far as I can tell you can only synchronize to one exchange server/account. So I want to synch my contacts, tasks, calendar with my work exchange account but have a separate "email that I receive instantly" account just for my keitai (so don't want to synchronize email with my exchange, want to synch it with a completely different account). Seems like MMS is the only way I can do this...
Click to expand...
Click to collapse
What is stopping you from making a new email with Gmail or your own ISP, then just use that account for Pushmail? so then you will have 2 different emails. I would think that outlook on the X01ht would have the ability to make mulituple accounts so that you can recieve email for pushmail and another just a pop3 for your company mail.
Now I see the light and figured out that there is no difference except the email name. Pushmail and MMS is somewhat the same, I am setting up my pushmail account with austin since I don't think my emails are that important unless he would like to come to Japan and meet my friends.
But I guess I will have to wait for a reply to see if he will accept my signup.
onj said:
What is stopping you from making a new email with Gmail or your own ISP, then just use that account for Pushmail? so then you will have 2 different emails. I would think that outlook on the X01ht would have the ability to make mulituple accounts so that you can recieve email for pushmail and another just a pop3 for your company mail.
Now I see the light and figured out that there is no difference except the email name. Pushmail and MMS is somewhat the same, I am setting up my pushmail account with austin since I don't think my emails are that important unless he would like to come to Japan and meet my friends.
But I guess I will have to wait for a reply to see if he will accept my signup.
Click to expand...
Click to collapse
awh_tokyo wants to use two realtime-delivery email accounts at the same time. if he uses outlook email for his company echange server, he cannot use outlook email for direct push. i suppose mms is the only way as he already knows.
(not trying to be *****y, but i am glad i can breathe without checking my email for more than 30 min.)
No, I think you're missing the scenario. Push mail is great in places where it's a pain to make a phone call. For example, in the subway when you're trying to figure out where you meet up with everybody.
I don't want my work mail mixing with the really high priority stuff from friends/family that I want to be able to interrupt me.
But what's still not answered, is how can you get Softbank to provision you an email address for this thing? Or are there server settings you can use in MMS composer to get an address? Buying another phone just to get an email assigned SIM seems ridiculous.
spired said:
But what's still not answered, is how can you get Softbank to provision you an email address for this thing? Or are there server settings you can use in MMS composer to get an address? Buying another phone just to get an email assigned SIM seems ridiculous.
Click to expand...
Click to collapse
You can set up the right proxy settings and User-Agent string in NetFront Browser so that it will let you on to the Vodafone Live site (or whatever it's called now). Then you just go into "email settings" and setup your new address.
That's how I did it. Suppose you could also find someone with a Softbank phone and put your SIM card in it...
- awh
register softbank mms email
https://www.email.softbank.ne.jp/
zafran77 thank you for that information, I went there but I couldn't access that page. I just used my girlfriends phone to change my address but then there is no point in that since MMS Composer is useless when it comes to receiving MMS'. I don't know why I still have it on my phone, 90% of the time it doesn't work.
MMS Resender
There seems to be a new program that works in tandem with the MMS Composer, re-requesting emails that generate the "decode error" so that they (assumedly) will be decoded correctly. I found few links here http://blogs.dion.ne.jp/shapo_ykp/archives/4675352.html
The few blogs I have read (or tried to read, they being in Japanese) sound hopeful that this is a true workaround/solution to the MMS problem.
I would love to try this out myself, but I can't get my hands on a copy of the MMS Composer (used to be attached to this page http://asukal.net/blog/2006/09/mms_client_for_htcz.html but has disappeared) for love or money. Anyone out there who might have that cab sitting around in their recycle bins, please chuck a copy over to larsuck at hotmail dot com and I will give these two programs a whirl.
I'm sure you can find the file somewhere on google.. I've tried the MMS Resender program and it's working so far.. although I do have problems receiving emails from websites such as yahoo.. not quite sure why tho.. but keitai (cellphone) mails seems to be working.. I think the MMS Resender acts as an agent and is used with the MMS Composer..
I used to use MMS only for sending SMSs to my home country using an SMS gateway.. and since this 2 programs seems to work with MMSs written in Japanese, I'll be using MMS for the normal mails from now on (used Gmail for this up til now)

Jade cant send emails...

Dear all,
I set up an email account (my workplace's) for my jade today. I am able to receive emails. However, sending emails is not possible. I will get an error message sayin that "message cannot be sent... check if there is network coverage..." I use WIFI and i am sure that there is network coverage.
Can someone please advise on the solution?
Thanks.
Delete your account definitions and try again.
Try also to configure a gmail account for example...
Hi, i tried all means i could to no avail... the error message kept poppin out...
i installed the official microsoft hotfix (tried both the msi and cab versions), to my disappointment, it did not work.
i gave up on my company email account and tried my personal yahoomail account. i seemed to have a prob with the username, i tried enterin [email protected] or just simply XXXXXX as the username, but the system did not recognize it and gave an error message.... at the end, ya, i gave up again...
can someone please enlighten me?
i bought this smartphone with the purpose that i can send/receive emails on the go... but this bug is drivin me crazy.
somebody, help... and thanks.
Can U send emails using yahoo mail (or gmail, hotmail) through normal browser ?
For company emails, sometimes a certficate is required (especially outlook). Check with your administrator.
and try to set up the email account with the program http://www.mymobiler.com/ to be very sure not to mistype anything.
af the end, if nothing works, maybe a hard reset can help? be sure to backup contacts and calendar!
Mail
An Yahoo account is html based and if you want to send and recieve, just visit the website. On the other hand if you have an account from your isp you have to configure the pop and smtp server. Just follow the instructions on your Jade
If you are using POP or IMAP looks like your SMTP options are not correct. Check with you email account company
Dear azahidi, DaM79, hadimassa and colonel,
Many thanks for your posts... however, i gave up le... now i use opera browser to send emails...
By the way, will HTC release a Windows Mobile Pro 6.5 update for Jade? If it does, then upgradin to WinMo 6.5 might solve the problem.
I have seen people flashin their PPCs with WinMo 6.5. Is it tough and dangerous? Anyone can share?
greyie said:
Dear azahidi, DaM79, hadimassa and colonel,
Many thanks for your posts... however, i gave up le... now i use opera browser to send emails..
Click to expand...
Click to collapse
did you try to do a hard reset? maybe you have some software installed which blocks the config... dont give up! via opera is not very comfortable, right?
wm6.5, we will see. i think i remember to have read about update possiblities on http://wmpoweruser.com or on http://www.1800pocketpc.com. the general message was, update yes, but it depends - in our case - on HTC if they will release an official update.
hi DaM79,
yes, sendin emails with opera is troublesome...
i actually had tried a hard reset, but the problem persists...
still, i thank you for your help.
winmo 6.5 looks cool... i think i will wait for an official ROM or at least, when a stable and bug-free custom ROM is available.
by the way, i love Jade, it is very useful.
are you using the stock rom? what does htc support say? i mean this cant be possible somehow. i had a wm5 device before, ipaq, and email setup was more difficult but worked.
hi Dam79, i did not consult htc support and i dun think i will. does a stock ROM mean the original ROM that comes with the phone? if so, yes.
Can't send out emails too!
I have EXACTLY the same problem! I can receive emails from my work and from yahoo, but can't send out. The same error message appears and when I try to configure the email settings again, the password saved by my phone is always different than what I originally set. In the end, I also gave up and just used the browser. It would be good, though, if this problem's solved.
I bought my jade from Singapore; maybe it's a ROM problem?
Can't send emails
Is there anybody who has encountered and solved this problem?

HELP!!! why hd2 email can't see jpg format?

HELP!!! Why HD2 Email can't see jpg format..?
tom9886 said:
HELP!!! Why HD2 Email can't see jpg format..?
Click to expand...
Click to collapse
Sorry but your question does not make sense. The HD2, like nearly all cameras, takes photos using the .jpg format and they work (as do other jpegs from other devices too, perfectly well. If you can see the photos that you have taken then you are looking at .jpg files in the built-in HTC album app.
Could you please explain more clearly what problem you have and you will get responses from others too I am sure.
tom9886 said:
HELP!!! Why HD2 Email can't see jpg format..?
Click to expand...
Click to collapse
I regularly receive emails with jpeg attachments, and I view them without any problems.
What's your problem? Explain more and we can help
mines the same, just shows the red x in the corner of the box,
i think it must be somthing to do with security settings?
perhaps the original question is why the HD Sense email preview can't see html emails?
I get emails from dilbert.com that are html, when viewed in htc sense preview they are funny symbols, then when I click on the mail it goes into windows mail client and then I have to click to allow internet pictures. Perhaps this is what the original post was about?
P.S. any suggestions to make this easier for me would be good, like getting the mail client to remember the show internet pictures would be good.
You may have set e-mail with google sync (direct push) And I think that there is a problem with attachments. Despite google snyc I do not go (. Jpg, pdf, but example. Doc comes normally)
If we set the standard through the adoption of e-mail account with attachments is no problem
And so I think that google sync using a scheme that does not support a lot of attachments: (
Anyone knows solution to this problem?
IMAP email not downloading JPGs
I am having a very similar issue. I receive email via IMAP from a netaddress.com account. JPG attachment are simply not downloaded. they do not show, not even a placeholder in the message. I have set the phone to download full messages with all attachments - but no hint that a JPG is a attached to the message.
Any ideas?
Microsoft set the security on the Outlook client to not download embeded images in HTML mail.
Just open the mail up and click the download internet pictures option at the top of the mail and the images will be downloaded, and before you ask there is no-way (we have found) to disable this feature.
I have the same problem...
Both with google and imap, when I get mails with attachments I see the attachments, can click on them to download them, but then when clicking to open them I get a message saying "Unable to display document", even with simple JPGs. No way to open any image from the mail client, which is highly annoying. Anyone got an idea?
Embedded images don't work with google as mentioned, but they're fine on IMAP.
Similar problem
On my TP2 I have similar problem. In addition, when I save JPG attachment from message downloaded by IMAP account, it has zero size (0 b). Other attachments (e.g. BMP) are OK.
I have it too but it has to do something with Coreplayer of TCPMC (whatever it is called)
Coreplayer takes over all media systems when you install it. Normally i went to options and unchecked the JPEG box. But now even that does not help anymore.
So basiclly you have to change it somewhere in the options in your phone I just do not know where.
HELP!!! can't see jpg format from email attachment
On my HTC Touch HD I have the same problem.
On my IMAP account I can see a message with attachments. If they are jpg file type, after I mark and download them, they have zero size (0 b).
Other attachments (e.g. ZIP, CAB, etc) are OK.
Can anybody help us to solve this situation?

Email and Bluetooth issues

Today I tried to send an email with a picture attached from my phone to three seperate email accounts and all failed - I was trying to send via 3g as wireless was not available in my office. Why would this be? Is there a file size limit on emails? The picture was only 650kb as it was taken from my phone.
After the email failed I tried to send a picture via bluetooth to my mac - there was no option that I could find to transfer the file in either File Explorer, the photo album or anywhere else! I also tried to send the email via bluetooth (an option i'm not aware of on many other phones) but the mac could not receive it, and my mates' phone could not read the file type.
What's going on here? Why is it my friends with an iPhone can email/bluetooth etc etc with little or no effort. I had to get my friend to take the picture again on their rubbish iphone camera instead.
Could someone help me set up the bluetooth better and explain to me what i'm doing wrong with my mail (for the record, other emails get sent fine)\
Any help / advice would be welcome. Thank you!

opening eml files in HD2

hi,
I have outlook and outlook express e-mails in my pc for business archieve and copied them to storage card.
When I click on it, it says "there is no application related with this file"
How can I open them in HD2.
thanks.
any help please?
I use a lot of .eml & .msg formated files/messages in my business too. This sounds a little backwards but it's the only way I've been able to achieve what you're trying to do using windows mobile.
Attach the .eml file to an email and email it to yourself. The messaging program in WM is able to open it as an email attachment. However, make sure your email is set up as POP and not IMAP. For some reason, WM messaging on the HD2 will not open .eml files using IMAP mailboxes, only POP.
Alternatively, you can also run Darkstone's Desire HD V2 Android build and open using HTC messaging. This new version of Sense is the only Android build I have found that handles .eml and .msg files correctly on the HD2.
thank you fatappel.
awaiting for alternative advices.
first I may be totally wrong,
secondly I have no way to check it now (having no .eml file at hand),
having said that:
isn't the format based on html (if so you could try opening it in browser) or at least readable as plain text file (for this you could use notepad of any kind, or eve word in the worst case)?
if I'm correct, then all you need to do is assigning any of those apps to open file with .eml extension (either by hand in registry editor, or using Resco Explorer or similar)
if you can want, you could send me - preferably small - eml file, and I'll try checking it for you
thank you. but it don't work this way either.
any other advices?
.eml are purely for outlook express to read, you woudl probably need to convert them to another format for them to be readable on the hd2 email client
the alternative method is to load up outlok and import the messages into outlook then sync your phone with outlook

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