Related
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
EDIT: Let me put it this way, for all those who don't understand...If Sprint guaranteed me a new phone when there's availability, that would be 100% fine with me, this is not the case, they want to send me a re-certified phone right after I just bought one brand new!
EDIT #2: Here's my logic...the phone is provided by Sprint (to Radioshack), Sprint pays a spiff (to Radioshack), my service is through Sprint (which is paying off the phone), and my contract is through Sprint.
Why does the fact that I bought it at Radioshack even matter!? Sprint is at the core of all of this.
It's like saying a have a 1 year warranty on an Sharp TV that Sears sold me and trying to take care of it through Sears...after that 30 days it's not Sears' problem. The service through Sprint is ongoing and this phone is part of it, how is Sprint not responsible?
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
lol wow lets give baby what he wants....
Neotelos_com said:
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
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My situation is similar. I planned on switching from AT&T to Sprint, however, now, I don't know what to do. I have two defective EVOs, bought from Best Buy, and I have called every Best Buy in a 1 hour driving radius from my home in order to locate one (5 or 6 of them), none had any AND they refused to even take down my information to call me when they came in. Basically, they just told me to screw off. I am free to call back whenever I want to check, but they refuse to hold it in store even if I find one. Apparently it's a first come first serve basis, since they already have my money, what do they care?
Best Buy told me to use my warranty, Sprint won't do me any good because I don't want a recertified phone, as mine isn't even two weeks old yet.
And it's sad, because I really like my Sprint service, but I don't have time to screw around driving all over the face of the planet, escalating issues, etc. I just want two working phones, and that's all. I don't want credits, I don't want freebies. I'll even buy two new screen protectors with my own money.
But, 30 days is fast approaching, and once that mark hits they're no longer liable to care at all about my issues, and I have a feeling that's just what will happen.
I'll try over the next two weeks to locate a replacement. Otherwise, I'll just have to cancel (and I feel bad for Sprint, as it's not really their fault).
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
themyst said:
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
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Does it effect credit score?
roybotnik said:
You android users are ****ing pathetic. You think everyone should have to hack their phone and superglue the screen on after paying $200 for it. I can see why the poster is pissed. HE BOUGHT SOMETHING AND ITS ALREADY FALLING APART. You have to sign up for a 2 year contract to get this thing and it falls apart in the first few weeks?
If the poor quality of the phone doesn't make everyone return it, then I'm sure the android fanboys telling everyone to 'suck it up' will. This type of stuff is the reason android will never be taken seriously.
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This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
swatpup102 said:
This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
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Read the post edit, maybe it will clear things up for your ignorant mind!
Neotelos_com said:
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
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The thing is, if you are paying for your insurance plan, they will cover it as long sa you have the phone and replace it 100 times if they have to or upgrade you to the next model up. It's a feature sprint is great with and will go out of their way to help you with. If your phone can't be fixed by simple methods in the store, you get a new one. Problem is, at the moment, there aren't any left in stock, so you may have to wait a little bit to get one. If you like the phone except for the hardware trouble, don't sweat it, they'll give you a new one as long as you own in and as long as you have the insurance plan for 7 a month. If you don't, then add it before 30 days and don't worry about your phone ever being defective.
roybotnik said:
U mad?
It's a ****ing phone. I can see why the poster would be pissed. His device (and SO MANY others) failed almost immediately after buying it and now he has no replacement.
It really doesn't matter what you think - in the end it's a horrible business decision by Sprint. They give people the option to cancel in thirty days, then sell people a phone that breaks in 2 weeks. I think the expectation of having it last longer is not extraordinary.
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That has 0 to do with sprint though, this will be HTC's problem. I'm not mad at all, I'm dumbfounded by the ignorance of people that are posting on some of these issues. Anything you buy could have trouble, if the company that sells it to you is willing to stand behind it and replace it for nothing, why sweat it? It's not like they are saying you're screwed haha you have to pay to fix with ti or live with it broke, they'll fix it for him free of charge, they just have to have one in first.
How in the world this justifies a post of how horrible sprint is and how they are stiffing their pre order customers I have no idea, how can you replace a defective item if you have nothing to replace it with?
swatpup102 said:
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
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either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
GHOST99K said:
either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
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That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
The issue imo is people come in with both guns blazing acting like add holes and wonder why it rubs people the wrong way.
swatpup102 said:
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
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You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
Neotelos_com said:
You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
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Say what?? Tell me, can you do a google search? Can you see sprints insurance policy? Better yet, can you make it to a sprint store and talk to a rep? They will tell you, if the phone is defective and you have insurance on it, they will replace it for you. If it's something you caused, such as losing it or absolutely destroying it, you pay a deductible and then get the phone replace. Obviously you've never been with sprint before, because not only do they stand behind this policy, they do it with 99% of the time no trouble. A quick trip to sprints site and google will verify this.
The attitude towards this issue hasn't changed at all, I simply don't get why someone would state in a thread that sprint is stiffing pre order customers. How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
Look guys just my opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
if it were me I'd return it, and buy from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
Sprint doesn't make the device so before you start comparing apples and oranges think about it.
swatpup102 said:
How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
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I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
Aridon said:
Look guys just my I opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
I itf were me I'd return it, and but from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
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Sprint retails to them, what the hell do you mean they can't tell where it came from!?
They register the device right in the store on contract, Sprint pays them a spiff...
Neotelos_com said:
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
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That's such a horrible mindset though. you're telling me you should be able to buy a defective computer, or car, or whatever, and with no insurance plan be able to just have it replaced whenever you want?
If you don't want the $7 sprint insurance, yet another quick search would show you that HTC has a 1 year warranty on the phone. you can send it back to HTC, and they'll send you a new one when it comes in stock. Or, you cna do what most people have figured out, and for $7 for the life time of the phone, take it to the local sprint store and get a new one for free. You think you can buy a laptop with no extended plan from the place you bought it and have them replace it for free if it's defective? You have to send it to the manufacturer to do so, same as this HTC phone. Or, add the insurance, and never worry about it no matter what.
I just don't see why this is so complicated! Go ahead and send it back to HTC if you don't want to spend the extra 7 a month, you can do that if you want, just be prepared to be without one for a few weeks, just like any other product that has this happen....
To me, you sound like the type that would go to a car dealer and buy a car, and if it has an issue after the first month or so you DEMAND a new car RIGHT AWAY instead of letting the dealer at least have a chance to look at it and see if it's something that can be fixed without much trouble. I can't stand those kind of people.
This updated bricked my non-rooted, normal, perfectly running no light-leak or battery issue EVO 4G.
To add insult to injury, when I returned the phone to the Sprint store where I got it, I was told that they didn't have any in stock and wouldn't until "Thursday or Friday". In addition, due to what I would consider to be a very minor scratch on the bezel (not on the screen), which they didn't even notice until I pointed it out to them, they would need to charge me a $25 restocking fee. I argued that this was Sprint's problem not mine, I just downloaded an OTA update to fix a bunch of bugs that were in their software. They said it was policy and there was nothing that could be done about it. And if I wanted to exercise my 30-day out, it would be a $50 restocking fee.
After getting home and calling Sprint to complain, I learned that the store I bought the phone at was actually *not* an official store, rather an independent store called "Sprint Store by InMobile" that only *looked* like a real Sprint store. There is honestly no way to tell the difference. I'm new to Sprint, ditched my beloved iPhone for this thing, how am I supposed to know the difference between a real sprint store and one that's just trying to look like one?
I feel like I've been totally duped. So now I have no phone for a week while I wait to pay $25 for a new phone that actually works the way it was advertised.
posting here will do what ? make you feel better ?
hey man. totally feel for ya. i feel front line employees in a lot of corporate stores have a personal vendetta against their customers... they'll use 'rules' to try to piss off anyone that comes across them...
anyways, i would email sprint customer care... they will take care of you in 99% of cases. this is better than calling because there is a higher chance of you getting tier 2 / tier 3 support and you have written documentation of their promises. just explain exactly what happened and those sensible people will hook you up. good luck and let us know what happens.
I didn't know XDA was the new LiveJournal.
Sorry you had such a bad experience.
I'm really sorry to hear about this, randy. I agree with muncheroo. I'd be willing to bet that if you emailed customer service, you'd find someone who was willing to put a $25 credit on your account for your trouble.
Look on the bright side: at least you can hold your phone with your left hand!
(just a little humor to lighten the mood) Hang in there!
Sporkman said:
posting here will do what ? make you feel better ?
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Posting here will document my problems, potentially alert other members of my issue (and hopefully helping them avoid an issue), and provide some small form of repercussion against Sprint and InMobile for potential new customers.
randymac88 said:
This updated bricked my non-rooted, normal, perfectly running no light-leak or battery issue EVO 4G.
To add insult to injury, when I returned the phone to the Sprint store where I got it, I was told that they didn't have any in stock and wouldn't until "Thursday or Friday". In addition, due to what I would consider to be a very minor scratch on the bezel (not on the screen), which they didn't even notice until I pointed it out to them, they would need to charge me a $25 restocking fee. I argued that this was Sprint's problem not mine, I just downloaded an OTA update to fix a bunch of bugs that were in their software. They said it was policy and there was nothing that could be done about it. And if I wanted to exercise my 30-day out, it would be a $50 restocking fee.
After getting home and calling Sprint to complain, I learned that the store I bought the phone at was actually *not* an official store, rather an independent store called "Sprint Store by InMobile" that only *looked* like a real Sprint store. There is honestly no way to tell the difference. I'm new to Sprint, ditched my beloved iPhone for this thing, how am I supposed to know the difference between a real sprint store and one that's just trying to look like one?
I feel like I've been totally duped. So now I have no phone for a week while I wait to pay $25 for a new phone that actually works the way it was advertised.
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I agree that the update bricking devices is unacceptable, but You have to wait because the evo is out of stock everywhere. Not the store's fault. Also, why in the world would you want to point out that your phone has a scratch? You're lucky they're even letting you exchange it, the phone is supposed to be in like new, mint condition if it's going to be returned.
Also there is no restocking fee for doing the 30-day return.
http://www.sprint.com/landings/returns/
Just tell the store to suck it. But if you're upset that you have to wait, you're in the same boat with a few people. I am waiting for my local RadioShack to get some so I can swap it out. Nothing can be done about it, the phone is in high demand.
Check your local laws for information on restocking fees. Most states have some type of limit or just outright make them illegal. But places continue to charge them because hey, who reads laws anyway, right? Hah.
That being said, while Sprint does not charge a restocking fee for cancellations/returns, third parties certainly can of their own free will.
Also, from Sprint's 30 day guarantee - "If for any reason you’re not happy and want to cancel service, just call us to deactivate and return to the original place of purchase to return your undamaged phone or mobile broadband card and we’ll:"
Notice the word "undamaged" there. So if Sprint were to review your unit and consider it damaged, that would essentially mean the benefits of the 30-day guarantee would not apply for your phone (and thus, you may be subject to a restocking fee). I don't know how anal Sprint is about that undamaged part, but just a heads up.
In any case, Sprint CS is absolutely wonderful so i would try giving them a call or shooting them an e-mail.
Appreciate the ideas guys, thank you. I told them about the scratch after they said the phone "has to be completely free of any scratches or marks". In my opinion, this is regular wear and tear, it's not like it's got some gash on the side and a broken front panel, and I didn't agree with the rule. If Sprint broke the phone with their dumb update, then Sprint needs to replace the phone. This is their fault, not mine. The scratch caused a small part of the edge to be roughed up, it didn't brick the phone.
Apparently though, the store can charge me the restocking fee because they're not an official sprint store...so, apparently the normal rules don't apply. I still contend it was misleading and really looks like a corporate store.
Good Luck Randymac. You guys being harsh are really being asses. Email Sprint like others have suggested. The only way to get anywhere with their telephone support is to say you want to cancel your account as soon as they answer the phone.
randymac88 said:
Appreciate the ideas guys, thank you. I told them about the scratch after they said the phone "has to be completely free of any scratches or marks". In my opinion, this is regular wear and tear, it's not like it's got some gash on the side and a broken front panel, and I didn't agree with the rule. If Sprint broke the phone with their dumb update, then Sprint needs to replace the phone. This is their fault, not mine. The scratch caused a small part of the edge to be roughed up, it didn't brick the phone.
Apparently though, the store can charge me the restocking fee because they're not an official sprint store...so, apparently the normal rules don't apply. I still contend it was misleading and really looks like a corporate store.
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Post Pics of the Store and one of its employees Let us make that observation.
All joking aside though. By posting something like this only adds to the Tech. bloggers that reads these forums and add fuel to the already big fire they like to flame to get readers. Sprint nor the store did you wrong. They are out of phones and I am sure they wish there were not as they only make money when phones are in stock. Ask customer service what you can do in the meantime to accommodate your unfortunate situation. Perhaps a temp phone you can use. If the sprint store reseller you purchased it from could let you borrow a phone they have laying around( I am sure they do ). I have had AT&T and TMOBILE accommodate me on that one before.
Good luck and be patient.
Sporkman said:
posting here will do what ? make you feel better ?
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Why post in the first place?
Being an ass doesn't help.
To the TC, if you had the ability, I would tell them you were leaving and get a Droid X. That's just downright assholish of them.
Well it seems it's sprint's fault. You of course should get a refund of your billing since you bricked due to them.
Here's a quote from
https://twitter.com/unrevoked
@Sprint: If you accidentally apply the #evo4g OTA twice, your phone becomes a brick. We think it's the radio fw update. Plans to fix?
mrmomoman said:
Post Pics of the Store and one of its employees Let us make that observation.
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I just might post pics to make my point here (I won't really). The outside of the store had only a big Sprint logo and "SPRINT" above the door. The employees wear black polo shirts with a small Sprint logo and the word "SPRINT" above the left breast. Looks real enough for me...
I don't fault Sprint necessarily...I just feel like I got the shaft here. I have to pay $25 for them to fix their problem. Because the store I bought the phone at, despite looking like a Sprint store, and is listed on the Sprint website, actually isn't a real sprint store. But its not a Best Buy, and its not a Radio Shack either. Maybe I should've known, but it just seems a little misleading to me, and because of it I feel wronged.
They have no loaner phones, so I am without a working phone until maybe they get one in at some point. They credited me for the days without, but that's it.
Go to a corporate store that does repairs. Use sprint.com to check this. They may be able to restore your evo.
Sent from my EVO using Tapatalk
I changed mine a week ago because of the screen separation issue, but let me tell you, the phone had mayor scratches in the 4 corners(it went down the very first day) and the girl in Best Buy not even checked it, she only checked the serial number, so i guess i was lucky.
Oh btw, i bougth this time the Black tie protection plan for 6.99 just in case
I changed mine a week ago because of the screen separation issue, but let me tell you, the phone had mayor scratches in the 4 corners(it went down the very first day) and the girl in Best Buy not even checked it, she only checked the serial number, so i guess i was lucky.
Oh btw, i bougth this time the Black tie protection plan for 6.99 just in case
If your phone is broken, you should be able to get it fixed under warranty. It sounds like you are only getting hit with the restocking fee because you are trying to return/exchange it rather than have it repaired.
Go get your phone back. You really should have never taken it back I'd bet for certain people on this site would have helped you and it really wasn't bricked
I am posting a new thread because the other related threads were misleading at best and I searched high and low for this info and finally took a chance to confirm it.
When I lost my nexus at the beginning of the month, Asurion told me they would not replace it, my only choice was a vibrant.
I tried the MT4G for this month (CA has 30 day remorse) and prefer the N1.
Called again and told them the last info I could find from August was that N1 was available from google through the developer program. I could not find any answer to the question "Is the Nexus One really still available?"
I spent the $25 to join the developer program and the answer is "YES"
I can order up to 10 at full retail.
Of course, if this were uninsured, I would just buy one off the street and I will drop the insurance because it has been a royal waste of time, but as soon as I scrape up an extra $600 (because it will likely take a while for Asurion to reimburse me), I will get it.
I went all the way through the purchase process up to the place order button, so it looks like there is no backorder or anything.
It appears the only requirement to join the developer program is a google account (can be an apps account but only certain kinds) and $25.
Edit - Fockers backed out on my "deal" only offering POS vibrant. certainly not same capability or features as N1.
Fail to see how this indicates that Asurion will cover your new N1... How about we wait and see what happens in the end.
daijizai said:
Fail to see how this indicates that Asurion will cover your new N1... How about we wait and see what happens in the end.
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They will reimburse you up to the retail value of the phone, minus deductible, if you don't wish to use one of the options they provide you. If you want to spend the $ to join as a developer, the OP is right - they will cover you.
so are you saying they will only offer the vibrant and not the mytouch 4g?
The OP is saying that he will pony up $600 out of his pocket for a new Nexus One, which will then be reimbursed by Asurion, minus $140 deductible.
hhmm.
1. At what point can the insurance be added?
I bought my Nexus when it came out earlier this year.
I am not a developer, just a damned happy user.
2. At what point can I pay the $25 developer fee?
T-Mobile told me that they would NOT insure my Nexus cause, because I didn't have insurance on my previous phone (G1), and also because I didn't but it through them.
I really dont NEED the insurance. Jeez, I've never even dropped my Nexus. It's still pristine
But I'd rather have it and not need it ... than to need it and not have it.
When I bought my phone from Google, I called T-mobile when I recieved it and put insurance on it.
OrganizedFellow said:
hhmm.
1. At what point can the insurance be added?
I bought my Nexus when it came out earlier this year.
I am not a developer, just a damned happy user.
2. At what point can I pay the $25 developer fee?
T-Mobile told me that they would NOT insure my Nexus cause, because I didn't have insurance on my previous phone (G1), and also because I didn't but it through them.
I really dont NEED the insurance. Jeez, I've never even dropped my Nexus. It's still pristine
But I'd rather have it and not need it ... than to need it and not have it.
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Click to collapse
1. If I remember correctly policy says within 30 days, but I would call them anyways as they still might. When I got mine they wanted to physically see the phone first, just to make sure they weren't insuring air or an already broken phone. Made sense since I didn't buy it from T-Mo they couldn't just look it up. Bought mine on launch day, and had ins. by the end of the week. $140 deduct is way cheaper than $579 again. It did take a week to get everyone on the same page (Asurian and T-Mo) since the phone was so fresh it wasn't in any of their published list of phones yet.
2. Anytime. It's just to register as a developer. If you never buy a phone or make an app im sure Google is happy to keep your $25. Just buy the phone whenever you're ready.
I got the insurance because warranties are for *ussies. I like to void them (XBMC, DD-Wrt, cars, etc) and planned to with my Nexus as well. Since warranties are intended to only ever cover manufacturer defects, not user error, if I bricked it or fried it it's insured. Look into it, and if you can get it do it. It's only like $4.95 a month. And you're right: If you don't have it, you'll need it. And if you have it, you wont need it.
And don't fear dropping it, I have. Too many times. Almost shed a tear the first time. Til I realized this thing is so damn-well built, I have but only 3 scratches. And it has taken a couple of ugly falls.
marquez1369 said:
so are you saying they will only offer the vibrant and not the mytouch 4g?
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Click to collapse
Yes, thats what they did to me.
player911 said:
The OP is saying that he will pony up $600 out of his pocket for a new Nexus One, which will then be reimbursed by Asurion, minus $140 deductible.
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They didn't let me take this path and I called 3 times talked to different people. In the final call, I said I'd prefer a G2 since it is very similar amd this very nice/polite guy went to the supervisor (so he said) and 10 mins he came back and said they woudlnt do it bcause the G2 has a keyboard and the N1 doesn't. The G2 covers the G1 he said.
So, I have now a vibrant which I am starting to like except for the GPS which is worth &^#$. However the Vibrant experience made me decide to get a Nexus S when it comes out (GPS fixed-hopefully, camera flash, 2.3, SAMOLED, etc etc).
Messing with the vibrant firmware is a tricky road though.
Funny thing, I bought a G2 and disliked it to death (except the HSDPA+), returned it in five days, tried an HD7 and settled on the Vibrant at the end.
marquez1369 said:
so are you saying they will only offer the vibrant and not the mytouch 4g?
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Click to collapse
That is correct at this time. I found someone to lend me the extra $500 and called asurion to make sure I had the process right and fockers said "we show reimbursement is denied for this phone because we can't go to the google site and buy it"
It's completely f'd up. The damn phone is available at retail for the same purpose it was originally sold (developer phone) and they are saying "nope".
My claim can stay open through late april, so I am going to hold on until I can find a way to force them to get me an N1 or get something better than a POS samsung vibrant.
negroplasty said:
They will reimburse you up to the retail value of the phone, minus deductible, if you don't wish to use one of the options they provide you. If you want to spend the $ to join as a developer, the OP is right - they will cover you.
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Click to collapse
Looks like they are not going to let me do it without a fight. I have a decent loaner phone so I am not in a huge hurry.
Has anyone had success getting asurion to cover an N1 purchased from anywhere besides google's website?
This seems like typical insurance ripoff crap. I think I will have to consider squaretrade or one of the other "write a check" type providers for my next phone. I sure won't do assurion anymore unless it is just until I get another policy in place.
wonder if they'll offer the nexus s as a replacement instead of the vibrant/G2
resinous said:
wonder if they'll offer the nexus s as a replacement instead of the vibrant/G2
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Click to collapse
Almost certainly not. They don't even offer the G2, only the POS vibrant.
About two weeks before my claim, they changed the way they work with T-Mobile.
They only authorize phones that T-Mobile sells and T-Mobile ships out the replacement handsets from their own warehouse.
This doesn't make sense for a phone that is unlocked and is just using T-Mobile service, but asurion seems to be saying they only provide replacement phones that are sold by carriers no matter what you think you are insuring with them.
resinous said:
wonder if they'll offer the nexus s as a replacement instead of the vibrant/G2
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LOL. Heck, Tmobile USA won't even be insuring the Nexus S!
675 Trip said:
Almost certainly not. They don't even offer the G2, only the POS vibrant.
They only authorize phones that T-Mobile sells and T-Mobile ships out the replacement handsets from their own warehouse.
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Yep. Happened to me, the first vibrant had a greenish screen so I cried foul but came with a *T-Mobile* 1yr warranty in the box, so they bounced me to TMO who shipped me a replacement one, refurb as well. Came from the same address and in the same box as the original.
They were nice during the whole very long process (seems I was lucky, I saw tons of people on the web claiming they were quite rude).
I'm not hating the Vibrant so far -although I tried to reject it in every possible way-. Has a nice screen and doesn't have the 3G issue I had until the last day and my GF's still has. Miss Froyo and an easy way to install roms. Has a freakin' awesome camera....
galaxys said:
LOL. Heck, Tmobile USA won't even be insuring the Nexus S!
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shame. wow not even allowing people to replace with a G2
How much are Vibrants going for on Ebay? Perhaps get the Vibrant and sell it. Cash money toward a Nexus
OR
Just call can keep complaining. Say you were instructed to buy the phone and get reimbursed. Tell them you "now" have the phone and are awaiting reimbursement.
ELSE
Tell them you want all of the money you paid to them refunded since they are running a fraudulent scam of a business.
I just went through something like this (not exactly) with Asurion. You pay $5 a month. I had a Motorola Cliq and it was junk. Regardless I smashed it. The deductible was $120. wtf. I could buy a new one for less as my line was eligible for an upgrade.
Needless to say I purchased a MyTouch 3G Slide, in which case my GF left 4 days later. Moral of the story: Don't buy chicks phones and don't pay for Asurion crap. I broke the motorola on accident btw.
bought a brand new N1 the day google announced the NS and right away i called Asurion and added the the insurance.
GHOST99K said:
bought a brand new N1 the day google announced the NS and right away i called Asurion and added the the insurance.
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Exactly and if you try to make a claim, they will offer you a Samsung Vibrant AND THAT'S IT!
I need to find my actual contract to see if there is any fine print I can take advantage of. Online I read something in one policy that they would replace it with a device with the same capabilities. I am not sure that is in mine.
You're better off buying a squaretrade policy, it looks like, and just holding the assurion policy for the 30 day grace period before squaretrade takes effect. If you buy squaretrade same day as purchase, no waiting period.
If squaretrade can't fix or replace, they write you a check.
I filed a claim 6 days ago and they have yet to ship my device. I am getting really frustrated with their service and will never get insurance through them again. This is the 6th time I have recieved the below email:
Dear Valued Customer
We understand how important your phone is to you and our goal is to get you reconnected as soon as possible. Unfortunately, due to supply constraints, we will not be able to ship your replacement HTC EVO today.
We are committed to working together with Sprint and other suppliers to procure these devices quickly, and will keep you updated daily on the status of your order.
Rest assured that as soon as these devices are available to Asurion, we will immediately fulfill your order. You can expect an email from us each day with information on your order until it ships; or you can always get the most up-to-date status at anytime by going to www.phoneclaim.com/sprint and tracking your claim online.
We apologize for the delay.
Regards,
Customer Satisfaction
Asurion Insurance Services
not their fault. htc evo's are sold out atm in most stores.
last time i checked, they were sold out online as well.
How can you hate a company for not having any stock? It really isn't their fault.
Now the real problem is they are charing for something they cannot provide. If anything, ask them to reimburse a month of insurance.
Sounds a little like fraud to me.
Agreed! I'm in the same boat. The crappy part is..what are we gonna do? They have what we need and complaining to Sprint won't really do much. I do know that reverting back to a windows mobile device is a pain in the @$$!
Last-Chance said:
not their fault. htc evo's are sold out atm in most stores.
last time i checked, they were sold out online as well.
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Actually it is their fault. I pay for the insurance with the understanding that I would get a device the next day and they are not meeting their end of the deal. That is most certianly their fault.
tgrgrd00 said:
Actually it is their fault. I pay for the insurance with the understanding that I would get a device the next day and they are not meeting their end of the deal. That is most certianly their fault.
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I agree with this, they could at least offer a loaner or some other way of compensation,not just be "your SOL till we get more EVO's"
I bet they'll still want that $100 deductible too.
Bielinsk said:
How can you hate a company for not having any stock? It really isn't their fault.
Now the real problem is they are charing for something they cannot provide. If anything, ask them to reimburse a month of insurance.
Sounds a little like fraud to me.
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I work for a production company so I don't want to hear about not having something in stock. If we don't have something in stock you know what happens? We lose customers and money. In our business that is unacceptable and almost NEVER happens. On the RARE occasion that is does happen the customer gets the product for FREE including shipping.
We value our customers and guarantees that we offer. Of course we also keep adequate inventory based on history and forecasts etc. Needless to say my insurance money will not be going to asurion in the future that is for sure.
I'm getting this message:
Thank you for checking the status of your claim. We know how important your device is to you.
We are doing all we can to obtain your device so that we can ship it to you as quickly as possible. Unfortunately, we still do not have your device in stock. It may take 7 to 10 business days from the time you completed your claim until the device is available. We will send you a tracking email as soon as it ships from our warehouse.
Please remember, for the most up-to-date information continue to check back here, on www.phoneclaim.com.
Note: The update displayed above is the most current data available. Our automated phone system and customer service representatives access the same information.
I miss my Evo. Good thing I have some old Sprint phones laying around and I at least have something to make calls/texts with.
rugedraw said:
I'm getting this message:
7 to 10 business days
www.phoneclaim.com
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Hey rugedraw...Yea I get the same thing when I check my claim online. What I posted above is what I get in my email everyday.
When I submitted my claim it said 5-7 days. It better not be 7 - 10 days now. Problem is there isn't anything we can do. I've called everyone and they all tell me to gfy.
agreed, not their fault. I've been quite impressed with them over the years. im sure if you want they will downgrade you and you can get a shift and i don't believe the agreement states you are guaranteed a replacement next day, even though that's how it usually goes.
Sent from my PC36100 using XDA Premium App
They told me 7-10 days off the bat when I called them last Thursday. I agree that they should do a better job of forecasting and keep more stock of the phones, and I also agree that there is nothing we can do but wait. I went to Orlando this weekend to take my kid to the Disney parks, and I missed my phone terribly on that road trip. It was torturous! lol
I've never had to file a claim in my life until I created a Family Plan. I recently had to file a claim for an HTC Evo Shift which was dropped in water by a person on my account during the first 30 days. I called insurance and it took them a week and a half to send a phone.
Reps try to sell you a dream in the store and say you get a phone shipped overnight no waiting whatsoever. I know it's far from the truth but I never imagined it would be that slow. The first claim on the HTC Shift replacement I had to fax an affidavit and my ID which I did promptly.
I think it's ridiculous and they already charge $2 more than AT&T does for the same service. It was a big deal because the user of that phone speaks Spanish and we constantly communicate back and forth since he needs rides sometimes. I hope I never have to go through it again. I'm keeping insurance on my lines for safe measure and hope they fix their way of doing business.
You guys are making me think I should just drop the insurance.
Between the $100 deductable, monthly fee and 10 day turn around it doesn't seem worth it and horror stories of refurbs.
I only ever keep a phone a year and HTC should cover defects for the first year.
I have never lost or dunked a phone. But I have dropped a few, but never bad enough to replace.
gqstatus0685 said:
I'm keeping insurance on my lines for safe measure and hope they fix their way of doing business.
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Click to collapse
If you keep giving them your money they will have no reason to fix their way of doing business. I know I am going with someone else for my next phone purchase...that is for sure.
Gee, didn't any of you people hear about the big earthquake, tsunami, and nuclear power plant failure in Japan. Where do you think most of the chips for the phones come from?? Sony has 4 of their main plants shutdown. No automobiles are getting made. **** ain't going to get shipped if they can't make it. Maybe you should be more careful with you phones. Evos are out of stock everywhere. Its time to stop your whining!
mswlogo said:
You guys are making me think I should just drop the insurance.
Between the $100 deductable, monthly fee and 10 day turn around it doesn't seem worth it and horror stories of refurbs.
I only ever keep a phone a year and HTC should cover defects for the first year.
I have never lost or dunked a phone. But I have dropped a few, but never bad enough to replace.
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Click to collapse
So, if you dropped your phone in a lake and had to get a replacement, you wouldn't mind paying the full retail price for a replacement instead of paying the deductible? This is why it is called "insurance". It covers what the manufacturer doesn't cover such as accidental breakage, lost or stolen phone, etc... I have it just for the piece of mind that if I do lose it or drop it in a river/lake, that I just pay the $100.00 and get a replacement instead of paying $500+ for a new one.
cruise350 said:
Gee, didn't any of you people hear about the big earthquake, tsunami, and nuclear power plant failure in Japan. Where do you think most of the chips for the phones come from?? Sony has 4 of their main plants shutdown. No automobiles are getting made. **** ain't going to get shipped if they can't make it. Maybe you should be more careful with you phones. Evos are out of stock everywhere. Its time to stop your whining!
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Click to collapse
This
Sent from my Evo, ho!
cruise350 said:
Gee, didn't any of you people hear about the big earthquake, tsunami, and nuclear power plant failure in Japan. Where do you think most of the chips for the phones come from?? Sony has 4 of their main plants shutdown. No automobiles are getting made. **** ain't going to get shipped if they can't make it. Maybe you should be more careful with you phones. Evos are out of stock everywhere. Its time to stop your whining!
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Click to collapse
I feel for the people over there...I really do. But it isn't my problem that Asurion doesn't have phones and I am not a happy customer. Besides we have a plant in Japan that is operational so it is not everywhere that is shut down. I might have a little patience if Asurion came out and actually said this is the problem...as of now I have had no explanation as to why they don't have my device. Just speculation from people like you.
Oh and it is easy to say to be more carefull with my phone. I babied that sucker and made one mistake and now I can't get my phone replaced by the company that I paid to replace it. Just hope you don't make that one little mistake. I will stop whining when I feel I have been made whole for what I have paid for with my hard earned money.
This is what really irritates me about customers. I understand that you bought a $500 device (in your mind, but you paid $200 for it). Yet at the same time, YOU damaged YOUR device, no matter if someone else did it or not.
When you filed the claim, you agreed to the terms. Yes, it says they will ship the new or comparable device to you overnight if supplies are available. You affixed your initials stating that you understand those terms, but decide to whine when it seemingly goes south.
Of course, I'd like to be able to fix every single customers phone and would love it if no one ever had to deal with Asurion again. It's more money in my pocket for the repair/exchange, plus it's a lot less hassle. At the same time, you get what you pay for. You pay the $7 a month for minimal inconvenience so that you won't have to pay full price for a new one.
In my case, the phone slid right out of the holster and onto the sidewalk. It wasn't even a "mistake" in the sense that I didn't drop it myself by being clumsy. Sometimes, **** happens. That's what we have insurance for. Not everyone has a back-up phone they can use like I did and a loaner is the LEAST they can do.
The whole Japan thing is just plain ridiculous. What does Japan's situation have to do with the refurbished phone they are going to send me? Are the phones for Asurion being sent to the eastern coast of Japan to be refurbished and then sent back to US for distribution? No.....they are getting broken phones from people like us, slapping a new screen/LCD on it, and sending it back to people like us. The parts to fix my phone are available on eBay from US sellers. The only people that would be affected by the Japan situation are people buying new phones; not people needing replacements.
I've seen a few threads pop up about Best Buy's rapid exchange - whether or not it exists is still a big question. I've seen threads that say they modified their policy back in April, but nothing definitive.
Does anybody know what Best Buy's current "Black Tie" policy is on broken phones? I.e. If I bring a busted Epic there, and I have Black Tie insurance, what do they do?
Yes, I've done two already. One for myself and one for my wife. It takes between 2-4 for the whole process.
Sent from my SPH-D700 using XDA Premium App
twkniest said:
Yes, I've done two already. One for myself and one for my wife. It takes between 2-4 for the whole process.
Sent from my SPH-D700 using XDA Premium App
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What do they actually give you? I've heard "new phone," "new phone minus battery and SD," etc.
My wife did it a few weeks ago before we cancelled black tie. It took about the same as twkniest mentioned. 3-4 days. And we received a refurb. They make you keep your battery and sd card. They only replace the unit, with back cover. Way better than the 1 month she had to wait last time she sent in for repair... I guess best buy finally listened to all the complaints.
Here in Va they just give you a new phone at the store if in stock.
Sent from my SPH-D700 using XDA App
klownin816 said:
My wife did it a few weeks ago before we cancelled black tie. It took about the same as twkniest mentioned. 3-4 days. And we received a refurb. They make you keep your battery and sd card. They only replace the unit, with back cover. Way better than the 1 month she had to wait last time she sent in for repair... I guess best buy finally listened to all the complaints.
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Click to collapse
I disagree, it took a while and I got annoyed, but I was happy to get my own phone back.
It must be hit or miss depending on the store you deal with. Pretty much one of the reasons we cancelled. That service is just unreliable.
Since I manage a Geek Squad, I'll tell you how it works. First, there are two options, 1) get your original phone repaired, 2) get your phone rapid exchanged.
We do not and cannot exchange the phone outright in store. Phones cost upwards of $600. Exchanging it in store would be like giving someone a laptop because they dropped it.
If you choose to get your phone repaired it goes to Jabril. Repairs can fluctuate between about 1.5 weeks to a little over 30 days. If the phone has been at Jabril over 30 days and still isn't repaired, we can request an exchange authorization (this actually happens automatically). You would then get credit for the value of the phone (not what you paid but the subsidy as well) so you can buy a new phone outright. This means no change in your contract terms and you can choose whatever phone you want including an upgrade if you want to pay the difference. Repairs also qualify towards "no lemon." If they cant get the repair correct after 3 times trying with repairing/replacing a part then it gets sent out, inspected, and then authorized for a junk out.
If you choose to get your phone rapid exchanged the phones are like new some of them seem to even be brand new. Sometimes they come back with all accessories but that is not the way it is designed. In general we will get the phone and back cover, nothing else. As soon as a rapid exchange tag is created, one gets cross shipped to us before we even send the phone out to he repair facility. this generally takes 1-3 business days. We have had instances of creating tags in the evening and receiving the rapid exchange phone the following morning. Rapid Exchanges on phones do not currently qualify for no lemon. In addition, as the phone ages, the chance increases that we will end up with a substitute sku for the rapid exchange. Substitute skus are generally upgrades to the new model, but sometimes are fairly different phones. For instance, for a brief period, the EVO Shift was appearing as a substitute for the EVO. It is likely that in about a year, the Epic 2 will be the substitute for the Epic because they will not have enough stock of the old epic/parts to repair them. In this way Rapid Exchanges also end up in upgrades as the phone ages and helps you retain more value by the time you are ready to get a new subsidized phone.
If you have any other questions let me know.
All phones are rapid exchange per SOP now. of its backordered the store may just exchange it for you but that depends on the managers...
Sent from my SPH-D700 using XDA App
To avoid disappointment, never expect an exchange in the store as it violates SOP. Also, you don't technically get your choice of phone if your phone gets sent out for repair and gets approved for junkout. If they have your model in stock, that's what you get. Exceptions are made on a case by case basis. FINALLY, it's easier to attract flies with sugar than with vinegar...ie, don't be rude to the associate helping you or things will not go your way. Customer service does not mean customer servant. Just a friendly fyi to my xda homies. much love and respect to you guys.
Sent from my SPH-D700 using XDA Premium App
All phones DEFAULT to rapid exchange now. It is NOT required to rapid exchange phones if the client does not want to (IPhones I believe are the only lone exception to this although blackberrys may be as well). As I stated before, rapid exchanges on phones currently do not count towards no lemon.
Actually yes you do get to choose the phone you want, or any item for that matter, when it is to be exchanged. If your store isn't doing this, then you aren't following SOP. In fact this is why Best Buy changed the return system so that when you do a junkout/no lemon exchange it is returned in store credit. If that model is currently still in stock you get a store credit for the current unsubsidized price of that phone. You don't even have to get another phone, you could spend the money on a TV if you wanted. The value of the store credit, you don't have say over. It is for the comparable item, not to exceed the original purchace price (ie $199 contract price + $400 subsidy = $599 original purchase price). All stores will work this as an exchange though as it is unhelpful to have someone walk out the door with $600 store credit and no device to replace what they lost.
As for exchanging a phone outright, any store that does this is choosing to take a known loss of the unsubsidized cost of the phone when they do this (usually around $600). It's akin to "I feel bad about your situation, here have a new laptop on us." The store that does the exchange will take a P&L hit on the returned item as they will receive no credit for it. A lot of stores are bad at managing their Store Warranty reports as a lot of DCIS are incorrectly fixated on "No Fault Founds" as being the way to correct the metric. The biggest loss on store warranty in a whole is almost always bad return/exchanges. Many stores do not know how to manage this type of negative on their P&L and may not even be aware that it is occuring. Often times there is a thought that if something goes PRC that the store will get credit. This means they do not monitor the detail report showing all their rejected credits.
So basically if we wanted to upgrade early we could just "break" our phone and exchange it say for a Moment?lol
BBlunts456 said:
So basically if we wanted to upgrade early we could just "break" our phone and exchange it say for a Moment?lol
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You are limited to two screen replacements before the plan is considered fulfilled. If you send the phone in for repair and have it repaired three different times (not rapid exchange), then the next time you send it in for repair they cite the previous repairs, send it out where it is inspected to show the need for another hardware repair after which it gets approved for exchange under the no lemon policy.
Sent from my SPH-D700 using XDA App