Database Users

my sprint online order exchange experience

coming from a palm pro-....this new phone is my dream device.
but first of all this has been a total headache for me. i purchased the phone on june 4th on the sprint website. i received the phone couple days later. i noticed the back light was shining under the "home" screen and decided i would get a replacement one. i did the 100 dollar MIR thing(which is still being processed) so i had to go trough orders support and they said i had to take the phone to a sprint corporate location so they can verify that it was defective and make a note on my account. they noted the fact that it was a cosmetic issue and a replacement would be granted. when i called orders support so that the exchange process can be made they gave me a curve ball. they said that for them to ship out a new phone they would have to charge me another 299 which i would get back once i send out the defective one and they receive the defective one. if i do not send the old one or they do not receive it i would be charged 200. the worst part is that since my MIR is still being processed it would be denied and and i would loose the first 100 from the MIR she did say that the "new" device would come with a new updated MIR so that i could get the second MIR from the 299 i would have to pay upfront for the replacement(which is supposedly going to be credited).....i think this is too troublesome for me as much as i want to keep this phone. i want to return it. but i want to keep it if i can live with the backlight shining trough. she noted that i would call back within my 30 day for an exchange.(indecisive if i will)
have any of you guys who purchased the phone trough sprint dot com have to go trough this? or is this something new. they also told me i could walk into a corporate location and ask for a replacement if they have it in stock-and could possibly and most likely be a refurbished one. (i might go this route)
sorry for the super long post...but any feed back would be appreciated.

Personally that seems like complete BS on Sprint's part. I've never had to put a "deposit" down on a replacement. They should send you a replacement and then you have something like 10 days to return the other one or they charge your account.
If this really is how "orders support" works then I would recommend that you either wait until the MIR has processed and then do the switch, or walk into a local Sprint store and play dumb and see it they will order the replacement for you.

It really depends on how much credit you have with them.
Sent from my EVO using Tapatalk

thanks for the reply ramiss,
i dont think the playing dumb part will work. i dont look at part. also im sure when they pull up my account they will see all the notes posted up on their screen.
as much as i want to wait on that mail in rebate to process.....the rep said it will most likely process past the 30 day limit and i will not be able to claim a-replacement.(what i dont understand is how they can process a claim by charging me ahead of receiving the phone if its not even instock) i would have to play the waiting game untill they get a shipment wich she said would be in 2weeks (past the 30 day)
which to that she replied with-
"but sir because your processing your claim now, you can be sure that you will receive your replacement and then your 299 will be returned to you as soon as you send back the defective device"
then i gave her my rebuttal of " so you want me to send you out the defective device before i even receive my "on back order" device?" -then she stayed quiet and i changed the conversation letting her get herself back into the "lets play a game of who can sell more BS to who"

donatom3 said:
It really depends on how much credit you have with them.
Sent from my EVO using Tapatalk
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i dont owe them anything if that your reffering too. actually i have a credit of 60 dollars that they still owe me(they will use it for my first months bill cycle under this new plan) that credit is for paying the ten dollar premium web access when i had my prior device and never logging on to the web for 6 months

I am pretty sure the 30 Day limit is only for returning the phone or swapping it for a different phone. The manufacturers warranty on every electronic device in the US is 1 year and Sprint should honor replacing defective units way past 30 days.

ramiss said:
I am pretty sure the 30 Day limit is only for returning the phone or swapping it for a different phone. The manufacturers warranty on every electronic device in the US is 1 year and Sprint should honor replacing defective units way past 30 days.
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im way ahead of you. thanks for pointing that out. because i didnt tell the reps that even if i do have TEP im not going to claim the defect under my insurance....id definatly claim under the one year manufacturers warranty.
hey ramiss, lets say i decide to keep the phone as is, and in lets say 6 to 8 months down the road my screen begins to separate from the base. would u say i could claim it under the manufacturers warranty-but is there a deductible for claiming that instead of TEP?

donatom3 said:
It really depends on how much credit you have with them.
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If you are a brand new customer then this may be an understandable policy, but I still don't see how Sprint couldn't send the unit to a store and have you swap them without worrying about who has too many phones at one time.

evoxsin said:
lets say i decide to keep the phone as is, and in lets say 6 to 8 months down the road my screen begins to separate from the base. would u say i could claim it under the manufacturers warranty-but is there a deductible for claiming that instead of TEP?
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There is always grey area as to what caused the issue but if it is a known manufacturing flaw, like the screen separation issue, then it is covered under the manufacterers warranty and you do not need, and should not use, your TEP.
Edit: There is no deductible for manufacturers warranty.
I should point out that my information comes from my experiences with Verizon. I have been a customer of Sprint for only 9 months now but their policies should not be different.

ramiss said:
There is always grey area as to what caused the issue but if it is a known manufacturing flaw, like the screen separation issue, then it is covered under the manufacterers warranty and you do not need, and should not use, your TEP.
Edit: There is no deductible for manufacturers warranty.
I should point out that my information comes from my experiences with Verizon. I have been a customer of Sprint for only 9 months now but their policies should not be different.
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ya im pretty sure your right though. im with sprint for 4years and have their premier plans "sero" and also have discounts added to my account and credits from years ago. and i still take advantage of any possible way i can. as i said before after finding out that on sprint dot com they advertised the same plan i had for ten dollars less, i called them and they credited my account with 6 months credit. but after i got the evo the price went back up to what i was originally paying with the extra ten dollars a month fee. which in reality didnt matter to me since i was already paying that and got credited some months back and i browse the internet like an addict on the device.
back to topic-i plan to walk into the corporate store and see if they can swap my phone there. "with the possibility of it being a refurb being above 80 percent" or just wait till the MIR is accepted and sent out to me. then wait half a year and claim under manufactures warranty. (this sounds like the most logical way to do this) but im still considering calling member services and asking them if they could ship out the replacement to a store that i could pick up from.

Phone returns

First off, the Evo is an amazing little phone and I love it!...
However, I can't justify living with my cosmetically faulty model for 2 years and frankly shouldn't have to. I want to exchange my phone, but don't want to fall into that endless loop of exchanging over and over again. I would like to exchange the phone once and then if I don't get decent just cancel my contract and wait for the problems to be fixed. Will I be able to do this if I exchange the phone once, or is this dependent on where I purchased the phone (Wal-mart by the way)

FYI, if you get your phone replaced 3 times then on the forth you are eligible for an upgrade to the latest phone for free.
I'm not saying cheat the system. I'm just saying you shouldn't have to live with a broken phone, and if they don't fix the problems for your replacements then it is their loss.
Sprint will tell you to go to wherever you bought the phone, but if Walmart doesn't honor Sprints policy then you can go straight to Sprint.

ramiss said:
FYI, if you get your phone replaced 3 times then on the forth you are eligible for an upgrade to the latest phone for free.
I'm not saying cheat the system. I'm just saying you shouldn't have to live with a broken phone, and if they don't fix the problems for your replacements then it is their loss.
Sprint will tell you to go to wherever you bought the phone, but if Walmart doesn't honor Sprints policy then you can go straight to Sprint.
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Do you have a source for this, sounds intriguing

michaelvibe said:
Do you have a source for this, sounds intriguing
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Sure, 2 Sprint store managers here in vegas and my own personal experience. Of course Sprint does not share this info but if you are turning in your 3rd version of the same phone (and you complain enough) then it suddenly becomes an option to upgrade.
EDIT: Keep in mind that the phone needs to be replaced because of manufacturing defects (of which the screen separation is a known defect). Any other method (ie insurance) does not qualify for this.

ramiss said:
Sure, 2 Sprint store managers here in vegas and my own personal experience. Of course Sprint does not share this info but if you are turning in your 3rd version of the same phone (and you complain enough) then it suddenly becomes an option to upgrade.
EDIT: Keep in mind that the phone needs to be replaced because of manufacturing defects (of which the screen separation is a known defect). Any other method (ie insurance) does not qualify for this.
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Nice, new that I should have gotten my phone straight from them. Now I have to deal with Wal-mart....though I have never really had any issues returning things through them before

Whenever one buys a phone from a third party retailer you are at the mercy of their return policy. After return policy you deal with the carrier. Since you have Sprint, primary line that has at least Everything Data will be eligible for full upgrade yearly instead of every two years.

johnjjschmidt said:
Whenever one buys a phone from a third party retailer you are at the mercy of their return policy. After return policy you deal with the carrier. Since you have Sprint, primary line that has at least Everything Data will be eligible for full upgrade yearly instead of every two years.
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Yeah gotta love that Sprint premier.... luckily Walmart has the same return policy as Sprint so it shouldn't be a bother
Sent from my PC36100 using XDA App

you guys are COMEPLETELY WRONG about the exchange limit. I have worked at a sprint corporate store for quite some time.
first, it all has to be within 6 months and the exact same issue, cannot be say, the screem , than earpiece, than mic. same issue within 6 months.
second if they choose to change devices, its still a refurb or one sent from the factory (not that those are bad, they are still typically built with new parts except antenna)
and the phone is picked by the MANAGERS and what the list gives you,IT HAS TO BE OF COMPARABLE MODEL. so if you had the 8330 curve youd go to the 8530 most likely.
and sprint has stated firmly that NOONE can be put into an evo, and you cannot leave the evo due to exchanges.

samrozzi said:
and sprint has stated firmly that NOONE can be put into an evo, and you cannot leave the evo due to exchanges.
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Is this in writing?

most likely yes. i know it was put out my the DM of my area. sprints stating that no device is comparable to the evo at the moment so nothing can go to it. (also their are shortages and wait lists so they arent going to)
I just had to clarify all this, i HATE seeing customers come in saying, "oh my phones been broken 4 times, I want the hero, when they had a lotus or something.
it has to be a comparable model, sprint chooses, and sometimes the well list doesnt provide another model

If your replacement phone comes without battery/sdcard/back cover... it's a REFURB

My original phone was broken (when I bought it). When they sent me a new one, it came in a cardboard box, no battery, no sdcard, no battery cover.
Called in to make sure it's new... "well to tell you the truth sir, it's reconditioned like-new.... no we can't replace it, because the phone that you sent to us was used, so we had to send you a used one.... I'm sorry sir, theres nothing we can do."
buyer beware...

thats usually how it works, especially with a phone in such high demand

except that Verizon policy states that if you're within your 30 period, you can replace your phone with a BRAND NEW one
I've decided that if customer support won't send me a new one, there's nothing stopping me from just going around them. Since I'm still within 30 days, I'm going to simply return my phone for a refund of my purchase price, and order a new one.

DroidXChat said:
except that Verizon policy states that if you're within your 30 period, you can replace your phone with a BRAND NEW one
I've decided that if customer support won't send me a new one, there's nothing stopping me from just going around them. Since I'm still within 30 days, I'm going to simply return my phone for a refund of my purchase price, and order a new one.
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that would work but what will you do when you hit the 31st day and you have problems then you will have to take the refurb.

That is not necessarily true. O had to have my droid 1 replaced 3 times 2 of the 3 were brand new phone in return boxes according to the verizon rep I spoke to.
Sent from my DROIDX using XDA App

tmmedic20 said:
That is not necessarily true. O had to have my droid 1 replaced 3 times 2 of the 3 were brand new phone in return boxes according to the verizon rep I spoke to.
Sent from my DROIDX using XDA App
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i can always trust a verizon rep just like i trust a used car sales man

pima said:
that would work but what will you do when you hit the 31st day and you have problems then you will have to take the refurb.
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or I can get a phone that has no problems.... just because you say "what will you do when" doesn't mean its something that's going to happen

My point is that when you send your xbox 360 in for repair they either repair it or send you a refurb and i bet you plug it in and play it. This is the same with phones so why is it a big deal if it works?
Sent from my DROIDX using XDA App

pima said:
My point is that when you send your xbox 360 in for repair they either repair it or send you a refurb and i bet you plug it in and play it. This is the same with phones so why is it a big deal if it works?
Sent from my DROIDX using XDA App
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I would agree after 30 days. But before it you should get a new replacement device not a like new device.

I'd just tell them that the phone they sent you was BROKEN so since you paid for a NEW phone you want a new phone.
Sent from my DROIDX using XDA App

TBH sometimes if you describe the loophole you described to the person you're talking to, they will help you out.
I've literally told customer service reps for various things I've owned that I can simply do that, and they usually oblige.

Very true; i started having issues with my droid and customer service informed me that i would have to put up money for the replacement device. After they received the failed device they would credit my account.
Sent from my DROIDX using XDA App

There are two type of replacements for the x only within 30 days. First would be a wfg which would come with charger etc. and would be back ordered. The second would be only the phone and for a doa which you had they are new searching the esn shows no other activation s. This one is only for the x atm.
I'm a vzw tech btw and have no reason to lie

I went round and round about this with them. You are getting new ones in the little white boxes without the battery (for now)

I'm not sure it's "refurb" providers send phones without the bact etc to help avoid people calling in pretending their phone broke and then selling one and keeping the other. I know you aren't doing that, but I'm sure that plays a part it why they do it like that.

xmunk said:
There are two type of replacements for the x only within 30 days. First would be a wfg which would come with charger etc. and would be back ordered. The second would be only the phone and for a doa which you had they are new searching the esn shows no other activation s. This one is only for the x atm.
I'm a vzw tech btw and have no reason to lie
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yeah there are usually no refurbs around when a phone first comes out. so they set aside news ones to send out in the refurb cardboard box. saves them money of all the accessories w/ shipping, u keeping them, etc.\
i bet the phone is new.

Best Buy Warranty ?

So my EVO's charging port is messed up and loose and i have to put pressure on the charging cable for it to recognize it and charge.
My question is this...since this is a hardware problem, should I worry about trying to unroot it and such, or just let it be? Obviously, it being rooted is not the reason for the hardware failure. I have the best buy "no questions asked" warranty, not the Sprint. Just wanted to see if anybody had been in a similar situation to me. Thanks
Also, is there something I should look for if I do get a replacement as to better screens and or builds?
Sent from my Baked Snack using XDA App

I would put it back to stock and take it to a Sprint Store. (Don't tell them you have the Best Buy insurance) If they decide it's a warranty issue, you will likely get a new phone on the spot if they have any in stock. If they don't have any, they can order you a new one. If they say it's "damage" and not covered under warranty, then take it to Best Buy. Just be aware that you will probably be without your phone for about a month if you take it to Best Buy.

...it's white. Does that change anything with sprint? Why does it take a month from best buy? Stock issues?
Sent from my Baked Snack EVO using XDA App

well with best buy rather than fixing it right then and there they ship it off to get reapired and you have to wait for it to come back

Oh I see, so do you all feel it's unnecessary to have the best buy warranty. It's $10 opposed to sprints like $7 I believe.
Also, if I just do the OTA .29 will it unroot me and I be GTG? Thanks
Sent from my Baked Snack EVO using XDA App

i know with the sprint insurance it covers Damage beyond repair/water damage and lost/stolen still worth having and it extends the manufacturers warranty.
don't know about unroot.

Sprint might call it physical damage. We have certain criteria to label it as that but from what you're describing its very possible the local sprint store will call that physical damage. Definitely return phone to stock though... good luck hope you get new one
Sent from my PC36100 using XDA App

here is how it works
As far as the whole root thing, it depends on the geek squad agent that you are dealing with. Some can say no you are rooted please GTFO or some can just help you as they understand
They will type your warranty information into the computer and it will tell them whether to ship it or to replace immediately. With the evo it is currently shipping to this cell repair service center and it takes about a month for it to get fixed. You do NOT get a loaner. Well you can, but you have to pay 100 dollars and you give the phone back and get your money back.
I'd look at your bestbuy receipt and see if there are any serial numbers on there related to your EVO phone. If not, then take it to sprint as they may do an on the spot exchange. Make sure you get the same type of phone (IE white/black)
BestBuy warranty is good mostly for accidental damage as you don't have to pay 100 dollars but the 1 month long wait is sucks.
One cool thing though, is say a year and a half from now you do something to your phone and it is not fixable (Non economical), guess what happens?
You get to get a new phone that is "same technology switch".
i know someone who has an HD2 and it broke, and they get to get the phone's value. They paid 200 dollars but that is contract price, instead they got 499 credit to any new phone which they got the TMOBILE VIBRANT
That is why bestbuy's warranty is good.

Man just take that **** back to best buy I took mine back with a different ROM they dont check!

amirborna said:
here is how it works
One cool thing though, is say a year and a half from now you do something to your phone and it is not fixable (Non economical), guess what happens?
You get to get a new phone that is "same technology switch".
i know someone who has an HD2 and it broke, and they get to get the phone's value. They paid 200 dollars but that is contract price, instead they got 499 credit to any new phone which they got the TMOBILE VIBRANT
That is why bestbuy's warranty is good.
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This is not accurate information. while part of it is that if your phone is uneconomical or unrepairable you will get a new one that is a switch for like technology.... It does not mean you get the price you paid for it credit to do what you will. while this sometimes happens i wouldn't expect it.
What you get for your warranty if they cant repair it is a phone that has similar features to an evo. So if in 1.5 years from now they dont have the evo and they have a phone with comparable features to the evo for 100$ you will get the 100$ phone. you wont get the 500$ non contract price the evo cost now to pick out a phone as you choose.
this goes for all best buy warranties it guarantees if they cant fix it you will get a product with COMPARABLE FEATURES it doesn't guarantee price. many many many people have gotten angry over this in stores when i ran a geek squad when they bought something (say a laptop) for 1700$ and 2.5 years later get a laptop that cost 600$ that while still better then the one they had ... isnt the 1700$ laptop they want.
So i wouldn't go in expecting 500$ if you have a warranty like the above poster tries to imply. i would expect a phone comparable to the evo (if it costs 500$ then great but in a few years it is doubtful).

Ok, confused on what to do. Mine is white and I know when i got it that it was a best buy exclusive color, but wondering if any sprint stores have them now. I don't want to walk in a sprint store and feel like a fool when they say 'bro, this is obviously a best buy phone..take it there'
I would love to not have to wait a month for a new phone, but I will do whatever I have to I guess
Sent from my Baked Snack EVO using XDA App

i was told this when i got my best buy insurance.
even if i had scratches on my phone they would give me a brand new one no questions asked. its insurance not a warranty
the only time you would have to wait is if the screen is cracked then they ship it out
just tell them the charging port is broken and if they have it in stock they should give you one right then and there

patcat2 said:
i was told this when i got my best buy insurance.
even if i had scratches on my phone they would give me a brand new one no questions asked. its insurance not a warranty
the only time you would have to wait is if the screen is cracked then they ship it out
just tell them the charging port is broken and if they have it in stock they should give you one right then and there
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they say a lot of things but did you read the brochure they gave you for your insurance? It specifically says int he brochure that they have the right to try and repair any defects. The reason most people get screwed on "insurance" from stores etc is because they listen to a sales person and dont read the information packet. i suggest you take a look at it sometime it is eye opening for what it covers and what they are required to do and many times is vastly different then what you are told when you buy it sadly.
I wont go as far as to say they are all crap but i will say they arent normally as great as many sales people will have you believe and you should read and decide if you are ok with the actual coverage and not what thy told you because when it comes time to use it .. they are going to go by what is written and NOT what was told to you
just saying

im actually friends with the kid and he takes advantage of his insurance as well hes returned 13 iphones from best buy. 2 of the times he bricked his device.
IF for some reason they dont take your device back throw it against a wall and wait the 2 weeks for one to be shipped to you but i highly recommend telling them about the charger port i can guarantee you will get a new one
you are paying for the insurance you should take advantage for it
and yes i did read the brochure. i dont sign contracts and not read them.
Coverage: This Plan covers parts and labor costs to repair your product in the event your product fails to properly operate due to:
a) a defect in materials and workmanship;
b) normal wear and tear;
c) dust, internal overheating, internal humidity/condensation;
d) a power surge/fluctuation.
e) defective pixels for those products that have a pixel-based display. Pixel repair will be based upon three (3) defective pixels located in a group less than
one half (1/2) square inch or five (5) defective pixels throughout the entire display area.
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your charging port problem falls into categories A and/or B maybe even D.. it is non-repairable so they will give you a new device right there

awesome..i am going to take it by there tonight as it is ROOTED/ROM'd and see if they can replace it on the spot for the problem i have. It is a legit problem as well, i do not remember hitting it or pressure applied to it for it to be broken. Obviously there was some pressure at some point to break it, but i just know i looked at it one day when i took it off the charger and it wasn't charged and that got me looking to see what was wrong.
Thanks everyone for the input. I will update everyone after I stop in BB

Best Buy is garbage.

I like best buy.
Sent from my PC36100 using XDA App

How can you say it is non repairable? talked to friends that currently still work for geeksquad (i used to run the geeksquad near me before i moved off to better pastures in the it world) and they say the evo is not a devo item (if you dont know what that means a devo item will never be repaired they ship it back to the manufacturer) and that currently the procedure is to ship them out to the repair center and then if the repair center deems it not fixable they will replace it.
even in the portion you copied and pasted in it says they will try to fix it. I am not sure where you are getting your information that it is not repairable or what makes you think that they wont try to repair it.
you kinda proved my point with the copy and paste about repair so i will leave it at that. your assumptions after that they will automatically replace it like i said may happen however there is a very good chance it wont and they are not required to by their "insurance" which is in fact a warranty no matter what they or you want to call it. you should stick to advising based off what the document says and not what you have heard from a sales person or a friend because each store is different and heck each employee/manager is different and the only thing that will hold true is what is written in the brochure as that is all they are currently required to do to fulfill their end

So one has to think, this Best Buy insurance is a bunch of ****. Pay Sprint the 7 bucks and tell BB to f' themselves.

well for service i think you will get quicker service from sprint insurance.
the con is 7 dollars a month for 2-3 years is a lot more then you pay for best buy service and yous till have to pay 100$ for the replacement though it does cover being lost and stolen as best buys does not.
so it depends on what is important to you. There are times you COULD get an instant replacement of your phone through best buy it just inst the norm and not required so even if you do once doesnt mean you will again and also doesnt mean just because one phone is flagged for auto replacement that all phones are. which is what i was trying to point out.
i personally go with sprints over bst buys but mainly because it covers the phone if it is lost/stolen. if i didnt care about that it is a toss up. At least some best buys let you "rent" a loaner phone while its shipped out. if you phone is completely dead though sprints you get nothing till you get the new phone.

Asurion is terrible

I filed a claim 6 days ago and they have yet to ship my device. I am getting really frustrated with their service and will never get insurance through them again. This is the 6th time I have recieved the below email:
Dear Valued Customer
We understand how important your phone is to you and our goal is to get you reconnected as soon as possible. Unfortunately, due to supply constraints, we will not be able to ship your replacement HTC EVO today.
We are committed to working together with Sprint and other suppliers to procure these devices quickly, and will keep you updated daily on the status of your order.
Rest assured that as soon as these devices are available to Asurion, we will immediately fulfill your order. You can expect an email from us each day with information on your order until it ships; or you can always get the most up-to-date status at anytime by going to www.phoneclaim.com/sprint and tracking your claim online.
We apologize for the delay.
Regards,
Customer Satisfaction
Asurion Insurance Services

not their fault. htc evo's are sold out atm in most stores.
last time i checked, they were sold out online as well.

How can you hate a company for not having any stock? It really isn't their fault.
Now the real problem is they are charing for something they cannot provide. If anything, ask them to reimburse a month of insurance.
Sounds a little like fraud to me.

Agreed! I'm in the same boat. The crappy part is..what are we gonna do? They have what we need and complaining to Sprint won't really do much. I do know that reverting back to a windows mobile device is a pain in the @$$!

Last-Chance said:
not their fault. htc evo's are sold out atm in most stores.
last time i checked, they were sold out online as well.
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Actually it is their fault. I pay for the insurance with the understanding that I would get a device the next day and they are not meeting their end of the deal. That is most certianly their fault.

tgrgrd00 said:
Actually it is their fault. I pay for the insurance with the understanding that I would get a device the next day and they are not meeting their end of the deal. That is most certianly their fault.
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I agree with this, they could at least offer a loaner or some other way of compensation,not just be "your SOL till we get more EVO's"
I bet they'll still want that $100 deductible too.

Bielinsk said:
How can you hate a company for not having any stock? It really isn't their fault.
Now the real problem is they are charing for something they cannot provide. If anything, ask them to reimburse a month of insurance.
Sounds a little like fraud to me.
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I work for a production company so I don't want to hear about not having something in stock. If we don't have something in stock you know what happens? We lose customers and money. In our business that is unacceptable and almost NEVER happens. On the RARE occasion that is does happen the customer gets the product for FREE including shipping.
We value our customers and guarantees that we offer. Of course we also keep adequate inventory based on history and forecasts etc. Needless to say my insurance money will not be going to asurion in the future that is for sure.

I'm getting this message:
Thank you for checking the status of your claim. We know how important your device is to you.
We are doing all we can to obtain your device so that we can ship it to you as quickly as possible. Unfortunately, we still do not have your device in stock. It may take 7 to 10 business days from the time you completed your claim until the device is available. We will send you a tracking email as soon as it ships from our warehouse.
Please remember, for the most up-to-date information continue to check back here, on www.phoneclaim.com.
Note: The update displayed above is the most current data available. Our automated phone system and customer service representatives access the same information.
I miss my Evo. Good thing I have some old Sprint phones laying around and I at least have something to make calls/texts with.

rugedraw said:
I'm getting this message:
7 to 10 business days
www.phoneclaim.com
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Hey rugedraw...Yea I get the same thing when I check my claim online. What I posted above is what I get in my email everyday.
When I submitted my claim it said 5-7 days. It better not be 7 - 10 days now. Problem is there isn't anything we can do. I've called everyone and they all tell me to gfy.

agreed, not their fault. I've been quite impressed with them over the years. im sure if you want they will downgrade you and you can get a shift and i don't believe the agreement states you are guaranteed a replacement next day, even though that's how it usually goes.
Sent from my PC36100 using XDA Premium App

They told me 7-10 days off the bat when I called them last Thursday. I agree that they should do a better job of forecasting and keep more stock of the phones, and I also agree that there is nothing we can do but wait. I went to Orlando this weekend to take my kid to the Disney parks, and I missed my phone terribly on that road trip. It was torturous! lol

I've never had to file a claim in my life until I created a Family Plan. I recently had to file a claim for an HTC Evo Shift which was dropped in water by a person on my account during the first 30 days. I called insurance and it took them a week and a half to send a phone.
Reps try to sell you a dream in the store and say you get a phone shipped overnight no waiting whatsoever. I know it's far from the truth but I never imagined it would be that slow. The first claim on the HTC Shift replacement I had to fax an affidavit and my ID which I did promptly.
I think it's ridiculous and they already charge $2 more than AT&T does for the same service. It was a big deal because the user of that phone speaks Spanish and we constantly communicate back and forth since he needs rides sometimes. I hope I never have to go through it again. I'm keeping insurance on my lines for safe measure and hope they fix their way of doing business.

You guys are making me think I should just drop the insurance.
Between the $100 deductable, monthly fee and 10 day turn around it doesn't seem worth it and horror stories of refurbs.
I only ever keep a phone a year and HTC should cover defects for the first year.
I have never lost or dunked a phone. But I have dropped a few, but never bad enough to replace.

gqstatus0685 said:
I'm keeping insurance on my lines for safe measure and hope they fix their way of doing business.
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If you keep giving them your money they will have no reason to fix their way of doing business. I know I am going with someone else for my next phone purchase...that is for sure.

Gee, didn't any of you people hear about the big earthquake, tsunami, and nuclear power plant failure in Japan. Where do you think most of the chips for the phones come from?? Sony has 4 of their main plants shutdown. No automobiles are getting made. **** ain't going to get shipped if they can't make it. Maybe you should be more careful with you phones. Evos are out of stock everywhere. Its time to stop your whining!

mswlogo said:
You guys are making me think I should just drop the insurance.
Between the $100 deductable, monthly fee and 10 day turn around it doesn't seem worth it and horror stories of refurbs.
I only ever keep a phone a year and HTC should cover defects for the first year.
I have never lost or dunked a phone. But I have dropped a few, but never bad enough to replace.
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So, if you dropped your phone in a lake and had to get a replacement, you wouldn't mind paying the full retail price for a replacement instead of paying the deductible? This is why it is called "insurance". It covers what the manufacturer doesn't cover such as accidental breakage, lost or stolen phone, etc... I have it just for the piece of mind that if I do lose it or drop it in a river/lake, that I just pay the $100.00 and get a replacement instead of paying $500+ for a new one.

cruise350 said:
Gee, didn't any of you people hear about the big earthquake, tsunami, and nuclear power plant failure in Japan. Where do you think most of the chips for the phones come from?? Sony has 4 of their main plants shutdown. No automobiles are getting made. **** ain't going to get shipped if they can't make it. Maybe you should be more careful with you phones. Evos are out of stock everywhere. Its time to stop your whining!
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This
Sent from my Evo, ho!

cruise350 said:
Gee, didn't any of you people hear about the big earthquake, tsunami, and nuclear power plant failure in Japan. Where do you think most of the chips for the phones come from?? Sony has 4 of their main plants shutdown. No automobiles are getting made. **** ain't going to get shipped if they can't make it. Maybe you should be more careful with you phones. Evos are out of stock everywhere. Its time to stop your whining!
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I feel for the people over there...I really do. But it isn't my problem that Asurion doesn't have phones and I am not a happy customer. Besides we have a plant in Japan that is operational so it is not everywhere that is shut down. I might have a little patience if Asurion came out and actually said this is the problem...as of now I have had no explanation as to why they don't have my device. Just speculation from people like you.
Oh and it is easy to say to be more carefull with my phone. I babied that sucker and made one mistake and now I can't get my phone replaced by the company that I paid to replace it. Just hope you don't make that one little mistake. I will stop whining when I feel I have been made whole for what I have paid for with my hard earned money.

This is what really irritates me about customers. I understand that you bought a $500 device (in your mind, but you paid $200 for it). Yet at the same time, YOU damaged YOUR device, no matter if someone else did it or not.
When you filed the claim, you agreed to the terms. Yes, it says they will ship the new or comparable device to you overnight if supplies are available. You affixed your initials stating that you understand those terms, but decide to whine when it seemingly goes south.
Of course, I'd like to be able to fix every single customers phone and would love it if no one ever had to deal with Asurion again. It's more money in my pocket for the repair/exchange, plus it's a lot less hassle. At the same time, you get what you pay for. You pay the $7 a month for minimal inconvenience so that you won't have to pay full price for a new one.

In my case, the phone slid right out of the holster and onto the sidewalk. It wasn't even a "mistake" in the sense that I didn't drop it myself by being clumsy. Sometimes, **** happens. That's what we have insurance for. Not everyone has a back-up phone they can use like I did and a loaner is the LEAST they can do.
The whole Japan thing is just plain ridiculous. What does Japan's situation have to do with the refurbished phone they are going to send me? Are the phones for Asurion being sent to the eastern coast of Japan to be refurbished and then sent back to US for distribution? No.....they are getting broken phones from people like us, slapping a new screen/LCD on it, and sending it back to people like us. The parts to fix my phone are available on eBay from US sellers. The only people that would be affected by the Japan situation are people buying new phones; not people needing replacements.