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I know its a long shot, but instead of moaning about the data charges, lets see if we can do something about them. Please sign and circulate this petiton link to any i.t./technology/mobile website you can think of.
http://www.ipetitions.com/petition/orangedata/
"We, the undersigned, ask that Orange U.K. offer an unlimited data plan for multimedia handsets.
We believe that constant internet connectivity is what makes these handsets great; it is the essential point: having omnipresent and fast access to the internet and our data. The terrific hardware, software, and platform design serve this purpose. For example, the new H.T.C. Touch H.D. is now being used by Microsoft in their "Life Without Walls" campaign. However low data allowances from Orange as opposed to other mobile service providers in the U.K., serves only to negate this inference of digital freedom.
If we cannot use our devices to their full potential for fear of 'going over our limit', then they cannot function as it was intended. If we must hesitate before using it, it is broken.
Therefore, we ask that Orange offer an unlimited data plan for our multimedia, internet dependent mobile telephones."
Why won't you just ask for a better deal?
When I have signed up for new contract with orange (used to be with o2) I have just told them over the phone, that I won't take it without them giving me higher data allowance. The guy put me on hold and after like 5 minutes he said that they can offer me upgrade from 250mb to 1Gb. No extra cost!
Well... today I have send the mobile back - sadly reception at work was so poor that there was no point keeping the contract and mobile - what use is it if you can't use it? I'm waiting for o2 - and I'm getting HD from them...
The Orange plan is marketed as 'unlimited'. But subject to a ridiculous 'fair usage' clause of 250MB (or is it 500MB).
ec30 said:
The Orange plan is marketed as 'unlimited'. But subject to a ridiculous 'fair usage' clause of 250MB (or is it 500MB).
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It's an enforced 250mb - instead of being a "we expect it to be about this much for average use" it's actually a case of "use more, and we charge you per MB"
Vodafone have their limit at 500mb, T-Mobile is 1GB
O2, however, does not state a limit at all for their consumer contracts (PAYG and Business are 200MB though!) and merely say "please don't take the piss"
Apparently it has been said that O2 semi-publicly state that they have not yet applied a limit to any of their consumer customers.
In my opinion the reason Orange is lagging behind here is that they've not really had a particularly well advertised or developed mobile internet service on their phones. O2 has iPhone and Bolt Ons, Voda has Blackberry (and possibly the most developed HSDPA network in the UK), T-Mobile has Web-N-Walk, Orange has...... um.....
oldmanofskye said:
Why won't you just ask for a better deal?
When I have signed up for new contract with orange (used to be with o2) I have just told them over the phone, that I won't take it without them giving me higher data allowance. The guy put me on hold and after like 5 minutes he said that they can offer me upgrade from 250mb to 1Gb. No extra cost!
Well... today I have send the mobile back - sadly reception at work was so poor that there was no point keeping the contract and mobile - what use is it if you can't use it? I'm waiting for o2 - and I'm getting HD from them...
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Click to collapse
Do you think I didn't try that? This is part of the problem with Orange, they give one thing to one person and another to another. I have been with them for twelve years and am apparantly rated as premium (bill usually round the £100 each month) and was told there was no way they could offer an increased data allowance. If you don't mind pm'ing me your name, I might ring them back and ask why I was lied to...
However this is not the point. The point is is that these devices should be coming with decent data packages as standard now as they are multimedia devices.
I've actually got off the phone from a mate at Microsoft. I asked him about the 250mb limit wall in their "life without walls" campaign, and suggested that if Microsoft are advertising Orange products, they should be asking them to match what the rival iphone has as a data tariff. I also suggested that the phone should be better set up out of the box for the 90% of Joe Public who are never going to come to this forum, and think their new toy is broke because of no sms sent confirmation, rubbish alarm and the duplicate contacts issue.
He's asked me to put it all in an email, and is going to get the "Windows Mobile Team" to call me tomorrow to hear my ideas. Incidently, he has heard that no WM7 for a year from now, and hadn't even heard when/if 6.5 is due. He did say he'd played with 7 and it was, "****** amazing".
have a look at the business prices here:
http://www.business.orange.co.uk/servlet/Satellite?c=OUKPage&cid=1044131837716&pagename=Business
I've just upgraded 2 handsets with Orange business this week and got the unlimited (5gb I guess?) packages for less than a tenner each after some complaining and being put through to retentions
That looks like mobile broadband,
Not quite the same thing, as one usually uses a usb stick and the other is data from phone.
It seems ridiculous to sell a device that does all these things online, when the network won't even allow it. I'm talking about the 500mb fair usage policy (FUP) Vodafone place on their 'unlimited' mobile internet, when T-Mobile seems to allow you a 3GB limit.
But stop the press! I just got off the phone with Vodafone today and was told that they are in talks to INCREASE their FUP limit by Christmas! (in time for their take on the beloved iPhone). Does any one have any more information on this!? Because the FUP is the ONLY thing stopping me from getting the HD2 out from Vodafone now and not wait for T-Mobile!
Also, does anyone have any experience with Vodafone/T-Mobile voice and data coverage in the UK? That would be a big factor too in deciding which network provider to sign with.
I use TMobile in the Midlands and have no problem with voice and data reception, still waiting for my HD2 to arrive so cant comment if the reception is any better or worse than my Kaiser
serk1284 said:
It seems ridiculous to sell a device that does all these things online, when the network won't even allow it. I'm talking about the 500mb fair usage policy (FUP) Vodafone place on their 'unlimited' mobile internet, when T-Mobile seems to allow you a 3GB limit.
But stop the press! I just got off the phone with Vodafone today and was told that they are in talks to INCREASE their FUP limit by Christmas! (in time for their take on the beloved iPhone). Does any one have any more information on this!? Because the FUP is the ONLY thing stopping me from getting the HD2 out from Vodafone now and not wait for T-Mobile!
Also, does anyone have any experience with Vodafone/T-Mobile voice and data coverage in the UK? That would be a big factor too in deciding which network provider to sign with.
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The 500Mb FUP is the reason I left Orange when I had an Omnia HD. Stupid limit.
T-Mobile are excellent - even though they didnt work out for me - heres why:
I went in to get a HTC Hero - did the Street Check online - had excellent coverage and good 3G coverage. Got a great contract and the staff were very good. Got home - which is in a little town called leek (just outside Stoke) and had no 3g coverage at all. Left it a few days just in case it sprung to life then rang customer services. The very nice lady told me they have two versions of the coverage checker - one for customers and one for their Techies - the Techie one showed zero 3G coverage even though the online street check showed good coverage.
The T-mobile guys were great and I returned the phone no fuss - but be wary of the street checker - ring them to double check. There network seemed excellent and they will soon be merged with Orange who have a significant 3G network. If I had coverage I would defo go with T-mobile...
serk1284 said:
I'm talking about the 500mb fair usage policy (FUP) Vodafone place on their 'unlimited' mobile internet, when T-Mobile seems to allow you a 3GB limit.
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T-Mobile nearly always has a one gigabyte limit. They make an exception for one or two Android-based phones, such as the Hero, which have a lot of constantly updating widgets - for those phones only, if you buy the phone from T-Mobile, you will get a 3GB limit. As far as I'm aware the limit on an HD2 will be 1GB - but it might be worth checking this with T-Mobile customer services.
T-Mobile also block some ports on their standard internet service so you can't use MSN Messenger on it, or access certain websites at all (e.g. iPlayer).
I just went with Vodafone as the T-Mobile signal is poor where I live. Almost went with O2 as there have the same Fair Usage Policy as T-Mobile but the Vodafone have a pay as you go option which is a max of 50p per day with a limit of 25 Meg. As I would not use my Phone for internet all that much it is the best option for me. As I don’t need to pay an extra £7.50 a month but can us it when ever I want and not pay through the noise for it.
For myself, the benefits of Vodafone, outweigh the downside of having only 500MB of data. I've never gone over my data for the month, and find it quite hard usually, to go over 15MB a day (roughly what 500MB is over the month). I use SPB Wireless Monitor to keep track of it.
It is nice to hear that Vodafone might be increasing this limit tho.
Shasarak said:
T-Mobile nearly always has a one gigabyte limit. They make an exception for one or two Android-based phones, such as the Hero, which have a lot of constantly updating widgets - for those phones only, if you buy the phone from T-Mobile, you will get a 3GB limit. As far as I'm aware the limit on an HD2 will be 1GB - but it might be worth checking this with T-Mobile customer services.
T-Mobile also block some ports on their standard internet service so you can't use MSN Messenger on it, or access certain websites at all (e.g. iPlayer).
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lol. T-Mobile have 3 versions of internet for mobiles. Basic Web and Walk with 1Gb fair use policy and blocked ports. Web & Walk plus with 3Gb fair use and open for MSN etc and Laptop Tethering, and Web & Walk Max which has a 10Gb fair use policy and is open for everything including Skype and other VOIP calling. The difference in price between basic and Plus is about £3 -£5. All of these packages are available to all phones.
Shasarak said:
T-Mobile nearly always has a one gigabyte limit. They make an exception for one or two Android-based phones, such as the Hero, which have a lot of constantly updating widgets - for those phones only, if you buy the phone from T-Mobile, you will get a 3GB limit. As far as I'm aware the limit on an HD2 will be 1GB - but it might be worth checking this with T-Mobile customer services.
T-Mobile also block some ports on their standard internet service so you can't use MSN Messenger on it, or access certain websites at all (e.g. iPlayer).
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Click to collapse
I have standard TMobile web and walk and can use MSN Messenger with no problems
Gajet said:
lol. T-Mobile have 3 versions of internet for mobiles. Basic Web and Walk with 1Gb fair use policy and blocked ports. Web & Walk plus with 3Gb fair use and open for MSN etc and Laptop Tethering, and Web & Walk Max which has a 10Gb fair use policy and is open for everything including Skype and other VOIP calling. The difference in price between basic and Plus is about £3 -£5. All of these packages are available to all phones.
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All of these may be available, but the point is that you have to pay extra for them. By contrast, other providers don't block ports in their standard Internet packages.
Shasarak said:
All of these may be available, but the point is that you have to pay extra for them. By contrast, other providers don't block ports in their standard Internet packages.
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Depends how you view it. I would argue that their standard is web & walk plus, that allows you to tether, which O2 for instance would charge you an extra £15 on top of your data bundle to do. However T-mobile also offer a budget basic package for people who just want the football results on saturdays.
Gajet said:
Depends how you view it. I would argue that their standard is web & walk plus, that allows you to tether, which O2 for instance would charge you an extra £15 on top of your data bundle to do. However T-mobile also offer a budget basic package for people who just want the football results on saturdays.
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My point is that if you pay the advertised price for a T-Mobile phone you will not get Web'n'Walk Plus (unless it's a G1 or a G2, which are special cases). You get the Plus version if you pay £5 more per month than the advertised price. If the purpose that you want to use the connection for requires one of the ports that is blocked on the standard service, you need to be aware of this.
The discussion started because someone suggested that a 3GB limit is standard on T-Mobile, and it isn't - it's only standard if you buy a G1 or a G2. Otherwise it costs extra. You could reasonably argue that T-Mobile's upgraded package is better than other carriers' upgraded packages, but we need to make sure that people who decide to buy (say) an HD2 from T-Mobile aren't expecting to get the "Plus" package without playing extra for it.
I think there are also heavier restrictions on Web'n'Walk Plus than there are on a standard "Mobile Broadband" package. If you get a 3GB per month package from O2 you can do pretty much what you like with it up to the the 3GB limit. But (under the terms of your contract) you're not allowed to download audio or video over a Web'n'Walk Plus connection, or make Skype calls. (You need to upgrade to the Max version for that).
Shasarak said:
I think there are also heavier restrictions on Web'n'Walk Plus than there are on a standard "Mobile Broadband" package. If you get a 3GB per month package from O2 you can do pretty much what you like with it up to the the 3GB limit. But (under the terms of your contract) you're not allowed to download audio or video over a Web'n'Walk Plus connection, or make Skype calls. (You need to upgrade to the Max version for that).
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With O2 you can't tether to your laptop
T-Mobile said:
How does Mobile Broadband Plus work?
As well as basic browsing and emailing, you'll be able to take full advantage of what the web has to offer, which means you can:
Send instant messages - chat with your friends in real-time
Stream video - watch clips on YouTube
Update your blog - write when inspiration strikes
Download - save and view music, image and movie files
How does Mobile Broadband Max work?
It's exactly the same as web'n'walk Plus except you can use voice over the internet (VoIP) software, such as Skype and Jajah.com, which allows you to make phone calls and instant message with people all over the world.
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Also with T-mobile you build your own package, so not sure what is advertised The final cost of the total bill determines the handset price. Which is why I've always had W&W Plus and never paid more than a standard £35 pm contract.
Gajet said:
so not sure what is advertised
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Then allow me to enlighten you. If you go, for example here:
http://www.mobilephonesdirect.co.uk/Brands/HTC/b509/n447/p27241.aspx#tabsAnchor
you will see an HD2 for sale on contract with T-Mobile. It costs £35 a month, 18-month contract, phone is free, it gives you 700 minutes, "unlimited texts", and "unlimited mobile web". Do you imagine that this deal will give you Web'n'Walk Plus? Obviously, it won't. If you see a T-Mobile deal advertised as "unlimited internet" or "unlimited web", then what that means is that if you pay the amount of money mentioned in the advert, you will get the basic Web'n'Walk package. If you want the "Plus" package then you will have to pay another £5 per month over and above the cost of "unlimited web" to get it.
T-Mobile's own advertising is similar: if you want Web'n'Walk Plus you have to pay £5 a month more than you have to pay for the same phone with the standard Internet package.
Now seriously, this discussion is getting boring, so let's leave it at that.
Never had a problem with T-Mo, even the 2 months I went over 1GB (only by a hundred MB or so). Didn't even hear from them. On the other hand the only horror stories I've read with people getting enormous over-data charges (both local and roaming) have ALL been with Vodafone.
Data was slow at times a year ago but seems ok now. I also get far better reception at home & work on T-Mo with poor/no reception last time I was on Voda, but that's obviously a local issue and will vary, but it was a deciding factor for me..
Likewise despite the T&Cs saying messenger isn't allowed on the baic service, I've always been able to get on no problem.
recently tmobile had a promotional offer which ended in febuary pay and go £10 top up unlimited txt n web.i got the sim because i use it as modem on my shift i can access many sites the only problem i have is msn i dont know if w7 is causing the issue of signing in or tmobile.but when i use the sim on my hd2 msn works fine as long as i untick proxy.i discoverd if the proxy is ticked the auto update of email dosent work or msn so i unticked it.i have used the tmobile sim from streaming to large file downloads they havnt complained although they do have a slower connection then o2.i stopped using o2 they started complaining then they barded me.
i used tmobile sim as modem for few months i think i used more then 3gb
If you go over your plan limit then T-mobile will throttle your usage between 16.00 and 00.00 (midnight) by restricting your access to gprs speed for certain connections (streaming of video is barred etc).
Other than that it's business as usual.
Hey guys, gonna try and keep this somewhat simple.
You may know of these threads from the Desire board in April 2010
forum.xda-developers.com/showthread.php?t=685883
forum.xda-developers.com/showthread.php?t=659695
Basically, people who order a T-Mobile contract from a third party (mobiles.co.uk, MPD, phones4u etc) only get a 1gb data limit when it should be 3gb. Even worse, their download/browsing speeds are limited to 360kpbs.
A lot of users managed to have their contracts changed to that of the fair use policy as stated on the T-mobile website; all android users on T-mobile contracts have a 3gb fair use policy and "web 'n' walk plus". (third party is just web 'n' walk)
My question:
Is it going to be the same deal now with the Desire HD being released? If I order from a third party provider, am I going to have to try haggle T-Mobile to give me the data allowance and speed I should be getting with the risk of them saying no?
I have gone the Quidco/e2save/Tmobile route. I can deal with the 1GB instead of 3GB, but not if they are going to throttle the 3G download speed. Does anyone know if this is true?
I am expecting delivery today so need to find out asap so i can send it back and get one ordered direct from Tmobile.
Thanks.
as far as i am aware the reason you are limited to 3g speeds and 1gb a month is because those companies all use the booster for the internet. As a result you only get the "basic" internet. When you order through t-mobile you get unlimited internet PLUS a booster which you can use for more texts or free landline calls etc.
There is rumours that T-Mobile have stopped changing peoples contracts around to allow you to have web n walk plus but I don't see why they would do that. What it may mean is that to get the faster speed and bigger GBs you need to sacrifice your unlimited texts down to 300 or something.
You'll only really know once people start trying to change it i suppose.
3rd parties have capped data allowance as it allows them to give you better offers like free phone from £30 a month. data speeds are not limited at all as you will be using the t-mobile network as 3rd parties don't have their own networks. you can also have your data increased to 3gig by simply calling customer services. TBH i have never gone over 500mb so dont see the big deal with it all
shingers5 said:
data speeds are not limited at all
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this goes against what we have heard from a lot of other people who got t-mobile deals from 3rd party dealers.
shingers5 said:
TBH i have never gone over 500mb so dont see the big deal with it all
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It's not just the bandwidth limit its the speed limit of 360kbs when really should be getting 1000kbs plus
A user from another forum who just got his Desire HD from a third party already confirmed T-mobile upgraded him when he called to the 3gig limit and gave him a free booster
If anyone here gets theirs from a third party please let us know if/when you call up T-Mobile and try get the 3gb + free boster + web 'n' walk plus
I got my phone from mobilephonesdirect.co.uk, and I have never had such terms imposed on my account
vinokirk said:
I got my phone from mobilephonesdirect.co.uk, and I have never had such terms imposed on my account
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Click to collapse
ive ordered mine with MPD as well, i hope the dont have any of these caps
rogueblade said:
Hey guys, gonna try and keep this somewhat simple.
You may know of these threads from the Desire board in April 2010
forum.xda-developers.com/showthread.php?t=685883
forum.xda-developers.com/showthread.php?t=659695
Basically, people who order a T-Mobile contract from a third party (mobiles.co.uk, MPD, phones4u etc) only get a 1gb data limit when it should be 3gb. Even worse, their download/browsing speeds are limited to 360kpbs.
A lot of users managed to have their contracts changed to that of the fair use policy as stated on the T-mobile website; all android users on T-mobile contracts have a 3gb fair use policy and "web 'n' walk plus". (third party is just web 'n' walk)
My question:
Is it going to be the same deal now with the Desire HD being released? If I order from a third party provider, am I going to have to try haggle T-Mobile to give me the data allowance and speed I should be getting with the risk of them saying no?
Click to expand...
Click to collapse
from my experince when MPD first advertised the DHD it had unlimited internet offers on t mobile about a week later they changed them to 1 gig allowance, i emailed them about this and they said it was unlimited with a 1 gig FUP, i ordered mine yesterday from t mobile direct and they gave me unlimited with a 3gig FUP so it seems the third parties are still being limited
I ordered my hd2 a year ago so things mayve changed since then
vinokirk said:
I got my phone from mobilephonesdirect.co.uk, and I have never had such terms imposed on my account
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Well maybe you should call T-Mobile and check, you don't even realize you've been capped.
All T-Mobile contracts purchased via 3rd party stores are capped to 1GB and 3G speeds.
Here is my experience... http://forum.xda-developers.com/showthread.php?t=912418
I bought mine 3rd party with t-mobile UK. I am on the 3gig package and get "H" speed
Sent from my CyanogenMod Desire HD
This could have a big impact main reason I went with them was for the 3 gig fup that come with Android handsets
http://forum.xda-developers.com/showthread.php?t=907530
Yep me too. I ONLY picked T-Mob cos of the 3GB FUP.
I'll be complaining about this and will go to Ofcom as well just to see what stink I can kick up.
Shamefully, T-Mob are still advertising the 3GB FUP and sales staff are still selling it to new customers. Disgrace. As of 12/01/01 T-Mob still advertising their wonderful 3GB FUP: http://www.t-mobile.co.uk/services/uk/fairuse/?WT.mc_id=fup
Bait & Switch anyone?
Daz555 said:
Yep me too. I ONLY picked T-Mob cos of the 3GB FUP.
I'll be complaining about this and will go to Ofcom as well just to see what stink I can kick up.
Shamefully, T-Mob are still advertising the 3GB FUP and sales staff are still selling it to new customers. Disgrace. As of 12/01/01 T-Mob still advertising their wonderful 3GB FUP: http://www.t-mobile.co.uk/services/uk/fairuse/?WT.mc_id=fup
Bait & Switch anyone?
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according to T&C's we are supposed to have 30 days notice of changes (at least according to which?), personally not that fussed as I am saving on my line rental (having come from Vodafone) and data limit will be the same, except T-mobile wont charge me if I go over the limit, unlike Vodafone
ghostofcain said:
according to T&C's we are supposed to have 30 days notice of changes (at least according to which?), personally not that fussed as I am saving on my line rental (having come from Vodafone) and data limit will be the same, except T-mobile wont charge me if I go over the limit, unlike Vodafone
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Correct but once you do go over that limit you'll be able to browse only, no youtube, no gmail downloads... I have read that everything bar port 80 is blocked & any app which needs others will refuse to work. Very sneaky & undrhand Which are involved with this now too.
smudgelab said:
Correct but once you do go over that limit you'll be able to browse only, no youtube, no gmail downloads... I have read that everything bar port 80 is blocked & any app which needs others will refuse to work. Very sneaky & undrhand Which are involved with this now too.
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I agree, however at least they do not charge £5 or more if you go a little over limit but Tmobile should just at least increase the limit to 750MB like on Orange's Panther price plan.
The 3Gb data allowance was a huge factor in my continued business with T-Mobile. I appreciate that the small print allows them to do what they like but an 80% cut??? That is outrageous. I signed up for two years to a service that no longer meets my needs. Who do we complain to?
Didn't you guys get the text , I got it on ky original desire 'T-Mobile customers can now cancel they're contract with immediate effect due to changes in T-Mobiles T&C. For more information call Mobile Outlet ' bruv you don't have to pay as well so if you take out another contract very similar its like getting a free phone
Sent from my HTC Desire using XDA App
You are saved!
http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=DATA_CHANGES
T-Mobile Statement:
“On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only - not existing customers.
There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users."
Lysa Hardy, VP, T-Mobile UK
Information on new data policy:
From 1 February 2011 new and upgrading customers will be given a monthly 500MB data allowance. There will be no charge for those customers exceeding that limit, and those who do will still be able to access important services such as email and web browsing, however file downloading and streaming services will be restricted. Customers will then have the option to increase their monthly Fair Use Policy to 1GB a month by purchasing a Mobile Broadband Booster. This will ensure an improved quality of service for all of our mobile internet users.
i feel so much better now phoned up and had a right good complain about it and it seems everyones threats to cancel have worked they have back tracked
T-Mob have a made a right hash of this but at least they have had a flash of good sense and now left existing customers alone.
This leaves me not having to be concerned about this for another 18 months by which time the market will have moved again.
If they make any changes to my contract ill quit and move to giff gaff (www.giffgaff.com) really unlimited internet (well downloaded 15gb and got a warning which I think is a big limit to go over anyway)
Sent from my Desire HD using XDA App
Just been on the phone to T-Mo cancellations and can confirm they've back tracked and that now existing customers still get their 3GB allowance for the duration of their contract.
Good job too, 3 network were soooo close to getting a new customer today!
A win for people power
Tmobile backs down after a day but now i wonder how much the "mobile broadband boaster" will cost if I want to keep my 1GB. Full Tmobile statement here
I wanted to cancel and take out a new one ah well
Sent from my HTC Desire using XDA App
Not really Nexus S related but just wanted to make people aware when buying mobiles via a 3rd party reseller such as Phones4U etc.
Internet Speed
I found syncing emails, browsing and youtube to be painfully slow so decided to run a few speed tests. My download speed was being capped at 360-380kbps!
Decided to do some research and found that...
T-Mobile only allow 3rd party resellers to include the internet as an added booster which limits you to 3G only and no HSPDA ... hence the crap speeds!
I've had to call up and pay a further £5 a month to have the 'Internet Plus' booster added which increases my usage to 3GB and speeds up to HSPDA. This is included as standard if you buy any Android handset direct from T-Mobile.
Results are..
Before:
Test 1 = 35kbps Download & 24kbps Upload
Test 2 = 329kbps Download & 97kbps Upload
Test 3 = 317kbps Download & 57kbps Upload
After (1min after calling customer services):
Test 1 = 1175kbps Download & 475kbps Upload
Test 2 = 1726kbps Download & 446kbps Upload
I'm not a heavy data user but even I noticed how slow it was, the difference is shocking.
I tried to play dumb and get them to upgrade for free as i know a few people have had sucess with this but it appears all the technical support team are now clued up. They knew that i didn't purchase the phone direct.
Just a heads up
So you're saying that when you sign up for a T-Mo contract through Phones4U or possibly CPW they'll put a speed capped data plan on your contract?!
That's definitely something to watch out for in future, I bet it's hidden deep in their T&C where an average punter wouldn't find it or understand the implications.
Yep.
For example my plan is £25 500 texts 600mins.
Purchased direct from T-Mobile
500 texts
600 mins
Tmobiles Internet Plus (3GB Internet Package allowing HSPDA speeds)
Purchased via Phones4u
500 texts
600 mins
Tmobiles Internet Booster (1GB Internet Package only allowing up to 3G speeds)
That's why Phones4u can offer such a good deal .... sneaky tbh!
Reply from Phones4u...
http://support.phones4u.co.uk/pe/action/forums/displaythread?rootPostID=10127815&channelID=1&portalPageId=1002
Hi thoms04,
As this is one of the network's policies, it is not something that our advisors may have been aware of however I will certainly feed this information back throughout of business in order to ensure that this is known.
T-Mobile are certainly leading the way by offering their customers a 1Gb internet allowance as standard as most networks will only offer 500Mb, I am aware that T-Mobile however are changing this from the 1st February 2011 and will be lowering their 1Gb limit to 500 Mb for new customers (contract & upgrade).
This wont affect yourself however it may explain why they prefer to restrict the speeds available on their internet, we aren't legally required to make you aware of any of the network policies but we can make sure that we're aware if asked in future.
We're glad to hear that you have managed to obtain the speeds that you want however and thank you for providing this information so that we can make our teams aware.
I did this for free the other day, it might depend who you get I spoke to some American woman, just asked for the uncapped speed as I have an android handset and she added upgraded my unlimited data to Web & Walk Plus for free. I have been with t-mob for over a year though with a crappy nokia till I just got a nexus-s. original phone+contract was bought via third party, I'd give them a call and try again until you get someone who will do it for nothing
blueghostuk said:
I did this for free the other day, it might depend who you get I spoke to some American woman, just asked for the uncapped speed as I have an android handset and she added upgraded my unlimited data to Web & Walk Plus for free. I have been with t-mob for over a year though with a crappy nokia till I just got a nexus-s. original phone+contract was bought via third party, I'd give them a call and try again until you get someone who will do it for nothing
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I tried with 4 different people, you must have got a nice customer service rep! I know a few others had it upgraded for free also.
It used to be that you could pretend you purchased the phone direct from T-Mobile and they would just assume it was missed off and add it. However when i tried this they knew straight away that my handset was purchased via a 3rd Party.
They have also updated their T & C's recently stating that the handset needs to be purchased direct for it to qualify.
I'm not really that bothered as i have what i want, just wanted to make people aware so they don't get caught out.
thoms04 said:
I tried with 4 different people, you must have got a nice customer service rep! I know a few others had it upgraded for free also.
It used to be that you could pretend you purchased the phone direct from T-Mobile and they would just assume it was missed off and add it. However when i tried this they knew straight away that my handset was purchased via a 3rd Party.
They have also updated their T & C's recently stating that the handset needs to be purchased direct for it to qualify.
I'm not really that bothered as i have what i want, just wanted to make people aware so they don't get caught out.
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i negoiated my upgrade with T-Mo via their loyalties team. Once I did that I got my rate and specified I am using an Android smartphone I was put the smartphone FPU
What Phones4u sold you is the default tariff.
I had to get my phone from CPW I payed and extra 20 quid for the handset and CPW did not modify my plan.
dragon546 said:
i negoiated my upgrade with T-Mo via their loyalties team. Once I did that I got my rate and specified I am using an Android smartphone I was put the smartphone FPU
What Phones4u sold you is the default tariff.
I had to get my phone from CPW I payed and extra 20 quid for the handset and CPW did not modify my plan.
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I know that lol.
T-Mobile recently changed their T&C's so that it states that you must purchase the handset/contract direct from them.
Before they only stated that you needed to be using an Android handset on the T-Mobile network.
I read this on the way home just after buying my nexus s from carphone warehouse.
I rang T-Mobile and was told that to get decent data speed you need to have a bolt on called web and walk plus. I managed to get them to swap me over for free but still its bad pratice that they don't tell you about it up front.
Sent from my Nexus S using XDA App