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I added a line to my family plan on 8/10.. my billing period ends on the 11th of every month. I logged on to pay for that month and it shows that total charges are $250, but amount due is $550. I called tech support and the lady was as puzzled as i was and concluded that probably my payment for the last bill hasn't posted to the account yet. So i was advised to wait till the previous payment populates into the system (although it was there in the payment history on my account online).
I let it be and got an email yesterday saying i need to contact customer service. I called and it was regarding my bill which still has $550 for the billing cycle ending on 8/11. BUT now we know the source of the rogue $300. On my aug-sept. bill it has an adjustment of $300. After 5 minutes on the phone with the billing agent it was determined that the adjustment is a deposit for the addition of the 5th to the family plan. I was transferred to customer service where the rep was just as confused as i was. He recommended that my best bet was to go to the actual store that i added the other line at and see if they can do anything.
No i have two concerns that really frustrate me! 1. When i added the line there was no mention of a credit check or the need for a $300 deposit! Why would the rep fail to mention this?!? ok so might of been somewhere in the fine print but something like this SHOULD have been pointed out!
Second of all I started the initial contract 4 years ago for one line. Converted it to a family plan about 10 months after that with a total of 3 lines. A year after that added a fourth line. A couple months after that I switched to another family plan. ALL this and never was asked for a deposit.. WHY would they need the deposit all of a sudden for the 5th line when all it is is and extra 9.99 each month?!? And to add it to my bill without my consent?!? Also the rep noticed that it was added to the bill as an "Adjustment" and not a deposit.
Has anyone had anything similar happen? Will they actually remove the $300 at the store because i was confused as to why they couldn't help me on the phone. Anyone here work for AT&T or another carrier and know of the correct way to take care of this?
Thanks for reading.. just thinking about this gets my blood boiling.. lets hope i stay calm in the store and don't give them an earful!
i chose the wrong time to quit smoking... ha
Did you buy an iPhone with the 5th line? Since AT&T subsidizes the iPhone's cost instead of Apple they do credit checks to see if it's safe to sell you the phone.
@fone_fanatic: do you have any "not good" activity in your account e.g late payment?
It had happended to my friend's account, too. She was charged for $300 each line which merges to one family account due to her bad behaviour (brought up to 4 lines total, nothing relates to iphone.) Those charges will be returned once the contract is ended, the rep said. However, after sweet talk with a rep, I sucessfully convinced him to waive those charges.
Good luck to you.
Thanks for your replies guys..
It wasn't an iphone, it was a SE wanna be smartphone.
And i always pay my bill in full... when i was on the phone with the billing rep she told me since i was in good standing she was able to extend the payment due date so i wouldn't get disconnected.
Actually when i first opened the account with the initial line they did ask for a deposit but i talked them out of it.
I'm just hoping they'll be allowed to refund it now even though its been past 30 days.
Well, I certainly woke up to a pleasant surprise. I've been stuck with having to buy the Evo on Wirefly to claim a hundred dollar savings I had won, only to see that the final price is thirty dollars lower than I expected! You pay $169.99 with a 35 dollar activation fee. There's no taxes, and the FedEx shipping is free.
For those of you wondering, Wirefly is a reputable place to purchase from. Two weeks ago, I purchased two blackberry Curves and a Hero from them with a new contract. They waived the activation fee via a promotion, shipped it within twenty four hours of ordering via two day FedEx for free, and the phones arrived in two days after it was shipped. The only problem is speaking to their sales department; it consists of nothing but overseas representatives who are difficult to understand at times and try to push device protection on your devices constantly. If you order online, though, there's absolutely no issues. They allow you to check on the status of your order, and include every detail of the purchase and plan in the sales receipt if you want to make changes.
Just thought I'd share this great deal .
Edit: Oh! I also forgot to mention that Wirefly is a partner of Bing Cashback. When you order through Bing, you get $50 cash back on your account. That brings the total cost of the device down to $119.99. Sounds good to me!
I have used Wirefly 3 times before and they are great! I am impatient and do not want to wait for my phone this time though haha
That sounds pretty awesome! I'm going to have to see what I can do with this one.
If ordering from them do you know if I can port a phone number?
ViViDboarder said:
That sounds pretty awesome! I'm going to have to see what I can do with this one.
If ordering from them do you know if I can port a phone number?
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Yes, you can port your phone number through them. I transferred my parent's and brother's numbers from Metro PCS to the Sprint phones without a problem.
I wonder what will happen if someone tries to upgrade who is not eligible for an upgrade and who is still on contract. I went through the motion of buying it there and the final price came to $180 or something. Wonder what would happen after I get the phone.
too bad you cant add a discount to the plans through wirefly..
guyver2077 said:
too bad you cant add a discount to the plans through wirefly..
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Yeah I wish we could add a discount to the plans through wirefly as I would get it through them if that were possible.., unless someone knows a way?
SMARTPHONEPC said:
Yeah I wish we could add a discount to the plans through wirefly as I would get it through them if that were possible.., unless someone knows a way?
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can't you just call up sprint once your order is processed to add the discount? nowhere in their terms state you can't add discount; it says you can't switch to a lower service plan, but adding a discount isn't lowering the service plan
here's the terms of their instant discount:
INSTANT DISCOUNTS
Wirefly promises you savings in the form of instant discounts with no rebates or gimmicks when you sign up for wireless carrier service. Delivering on this promise means that you must agree to maintain your agreement for a minimum of 6 months after activation. Deactivating your phone, or downgrading features or the rate plan, may lead to additional charges.
When you sign up for wireless carrier service through Wirefly, we discount your phone purchase price by an Equipment Discount amount ranging from $200 to $300. By ordering through Wirefly, you agree to repay this discount if, during the 181 days after your new equipment is activated, if you:
Fail to pay your balance due to your carrier each month
Disconnect this line of service
Transfer this equipment to another line of service
Change your carrier service rate plan to a lower monthly service rate plan
Deactivate the email/data feature if one was required at the point of purchase
Transfer/port an existing phone number from another account if this is a new line of service
Replace an existing account with this account if this is a new line of service
Return or exchange your phone and it is not in its original, new condition with no more than 30 minutes of usage
If you break any of these contract provisions, except as a result of a documented service quality issue related to the carrier service, you authorize us to charge your credit card in repayment of the Equipment Discount.
EDIT: they changed the price to $189.99
As of 4:30 this afternoon, Wirefly has officially run out of HTC Evos. The site lists the next shipment time in five to seven days. Fortunately, I was able to get my order placed at 4:00. Unless you really want that $50 rebate, I'd look toward other stores.
These things are selling out an alarming rate.
Now it says shipping within 20 days...
Oh man. Still $50 is probably worth it considering I still have my iPhone for the time being.
i know letstalk is getting shipment June 10, but they still have backorders they need to fulfill; don't know any other place where i can get it without waiting for the mail in rebate
sprint online store has them in stock and can receive in 2-5 days, but not willing to pay $1049 now and have to wait for rebates for 2-4 months
double post
Wirefly is awesome but never call and place an order over the phone.
gqstatus0685 said:
Wirefly is awesome but never call and place an order over the phone.
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You couldn't be more correct. I stupidly placed the order for my parents and brother via Wirefly's sales department via phone, and it was a horrendous experience. It took over an hour for the idiot to understand what I wanted, write my name down properly, and to shut up about the extended warranty and accessories.
That being said, that's what the online store is for. It's just like the rest of them.
Also, wow. Shipping within 20 days? I was 15 minutes away from having to wait a month for my Evo to arrive? Insane.
I got lucky and got my order in before they raised the price. 169 + 50 bing cash back plus avoiding 45$ in taxes here in CA. It arrives tomorrow =).
Darth Duane said:
I got lucky and got my order in before they raised the price. 169 + 50 bing cash back plus avoiding 45$ in taxes here in CA. It arrives tomorrow =).
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Holy crap, shut up! Mine is arriving tomorrow as well! . Of course, I placed my order when it was back at $189.99, but it's still a great deal.
Any idea what'd happen if I tried to order this even though I'm not eligible for an upgrade from Sprint? I'm trying to see if I can grab one of these to participate in development. Although, I'm not sure I'm willing to blow $450 for the privilege.
Ok. I'm on Wirefly and I want to add this phone as a new line on a family plan.
I am seeing:
Service Plan: $9.99/month
Sprint Data Pack - mobile web, web-based email, and basic Sprint TV/Music: $15.00/month
4G Premium Data: $10.00/month
What's that $15/month part? If my family is already on the Any Mobile Any Time with data included, is that required?
I want to try and put this in ASAP!
sidepart said:
Any idea what'd happen if I tried to order this even though I'm not eligible for an upgrade from Sprint? I'm trying to see if I can grab one of these to participate in development. Although, I'm not sure I'm willing to blow $450 for the privilege.
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It does look like I can get this for $189 (+$50 bing cashback) if I select that I would like to extend my contract with Sprint. I'm a little curious about this, you'd think that I shouldn't be able to do this, but at the same time Wirefly probably has no idea that I started my contract in November 09. I'm just worried about what happens when I get the phone! Is no one the wiser? Do people just not know? Maybe I should try this out and give you all an update as to the outcome. I'm willing to bet if there's some kind of foul up and a cancellation charge appears on my account, I could possibly settle it with Sprint feigning ignorance. It's not like I want to jump ship or anything after all, I like Sprint.
Hope you find out. I'm on my hero and not due for upgrade or anything... I wanna upgrade to evolution from hero, but don't have hundreds of dollars
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So i just Upgrade 2 of my lines to get the Vibrant. However 1 line still had 4 months of remaining service and the 2nd line had about 8 months of remaining Service.
I'm sure most people are paying $30 Data Plan. But i was offered to pay $24.99 and given full discounts.
I Called T-Mobile and transferred over to the Loyalty Department. I have Been with them since 2006.
The Loyalty Department offered me the phone for the line with 8 months remaining for $249.99 with $50 in mail Rebate. however he instead credited my account with
$50 giving me less work so i don't have to fill any rebate forms. So in Reality I'm Paying $200 For the Vibrant + $7 for 3-Day Select Shipping= $207
The Second Line, they offered me the Phone for $230 + tax and Everything Else. But With the $24.99 Data Plan opposed to buying it online which costed me $202 with $30 data plan. in the long Run. the $230 was worth it..
I got the installment Plan to pay in 4 months, so im paying the first month $70 and the remaining $40....
Whats the point..... Well For better Deals, get in touch with the Loyalty Department. If your contract is up, then you can say you want to end the contract and that way youll get even better deals.... Regular T-mobile Reps were giving me the phone for $287 +... i think i got a good Deal? Doncha Think?
I didn't do any of that. I simply asked about getting new phones for me and my wife. $25 a month per phone starting in September. Tmobile always makes me good offers whether I ask for it or not.
buy one get one free
My contract had 5 month left on it and I simply went to the TMobile store on the launch date (7/15) and told them i would like to upgrade my line at $199 ($249 - $50 rebate) and also add my son to my account. The sales person told me they can't offer me the upgrade price. I asked her to call TMobile customer service and get an approval for the upgrade price which she was able to do. Then I asked her if they can offer me buy-one get one free smart phone promotion so I can add my son (new account) to my plan. I was offered to get the MyTouch slid for free ($100 then $100 rebate). I jokingly said if she was able to give me the Vibrant for free then i would add the line. To my surprise, she was able to do it. Basically, i paid $200 for 2 Vibrant phones.
I love TMobile.
androidsalah said:
My contract had 5 month left on it and I simply went to the TMobile store on the launch date (7/15) and told them i would like to upgrade my line at $199 ($249 - $50 rebate) and also add my son to my account. The sales person told me they can't offer me the upgrade price. I asked her to call TMobile customer service and get an approval for the upgrade price which she was able to do. Then I asked her if they can offer me buy-one get one free smart phone promotion so I can add my son (new account) to my plan. I was offered to get the MyTouch slid for free ($100 then $100 rebate). I jokingly said if she was able to give me the Vibrant for free then i would add the line. To my surprise, she was able to do it. Basically, i paid $200 for 2 Vibrant phones.
I love TMobile.
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We got the same deal on our family plan, upgrading from two T-Mobile G1s that had about 6 and 11 months left on the contract.
Last time I upgraded was 2 months after the MyTouch 3G release, so I know I still had some time to go. I upgraded over the internet, and don't ask me how the phone was $165 for me, I have another line on my account that's been out of contract for quite a few months and on that line the phone was $400 something, as it was on the other 3 lines on the account. I don't know what was going on, neither do I care, all I know is that I got my vibrant for $165
Hi guys, this will be my first android phone and I am EXCITED. I'm coming from.....a sidekick LX.....haha sooo much needed upgrade.
At first, I called T-mobile and after much convincing they gave me the phone for $150, waived the $18 phone activation, and bumped my internet from $30 a month to only $20......GREAT! right?....but...
..then, my dad, who's the best person I know in getting deals and stuff, told me to call them and tell them I wanted to cancel my order because I could get an iphone 3GS for only $100 and could easily switch. So we did that, and guess what? They actually gave us an extra $100 mail-in rebate!!!
sooo my Samsung Vibrant cost after everything is settled.....$50
dsideee said:
Hi guys, this will be my first android phone and I am EXCITED. I'm coming from.....a sidekick LX.....haha sooo much needed upgrade.
At first, I called T-mobile and after much convincing they gave me the phone for $150, waived the $18 phone activation, and bumped my internet from $30 a month to only $20......GREAT! right?....but...
..then, my dad, who's the best person I know in getting deals and stuff, told me to call them and tell them I wanted to cancel my order because I could get an iphone 3GS for only $100 and could easily switch. So we did that, and guess what? They actually gave us an extra $100 mail-in rebate!!!
sooo my Samsung Vibrant cost after everything is settled.....$50
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Yeah they do give great deals if you haven't upgraded in a while. Unfortunately, people like me abuse it and they give me good deals, but not killer ones like this.
I got my 8900 for 60 bucks, when it was 200 also. And they gave me a free Razr2 and such.
yeah i'm pretty excited, do you still have that BB or did you "abuse" the system again and get a vibrant haha
How the hell did you get $20 internet?
I have T-Mobile for 8 years and had my grandfathered Blackberry $20 data plan for 2 years until I switched to Vibrant and they told me they will need to bump my data plan to $25 Android plan. I am 18 months into the contract with 2 extra family lines on the plan (24 and 20 months into the contract).
ninor said:
How the hell did you get $20 internet?
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I would like to know this too, a rebate on a phone is one thing, but a smaller monthly bill? Thats what I want to know.
Blueman101 said:
I would like to know this too, a rebate on a phone is one thing, but a smaller monthly bill? Thats what I want to know.
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I have $20 internet on two lines on my family plan, plus $15 unlimited texting for both lines, and I get a 15% corporate discount from my university.
You gotta say cancel as son as the automated service asks what you want. Them tell the rep you have been with them for awhile but feel like you're paying too much. They should offer to drop the bill a little.
dsideee said:
yeah i'm pretty excited, do you still have that BB or did you "abuse" the system again and get a vibrant haha
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I dropped it in water. I get upgrades two times a year.
hockeyrcks9901 said:
15% corporate discount from my university.
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I'll give your thing a try, also is that discount for being a student or working for the university?
Guys, there are A LOT of companies that get discounts, they just don't tell you. I used to work for Best Buy and just for that you get a discount, if you are a student, you get a discount, etc... also, he has $20 internet PLUS $15 for text, that's 35... I pay $25 for internet plus $10 unlimited text for all the lines in the family plan, so its also $35
yeah except my college recently got rid of college email accounts. And you cant have student/company discounts on flexpay and i haven't met the 6month good payment history (i have 8 months good payment history) to switch to regular payment but still apparently don't qualify for regualr payment. F**K flexpay!
Very good deal.
I got a decent deal too.
On my existing line 1 with 13 months since my last upgrade, they agreed to give me the $199 upgrade price since I ported over my girlfriend's AT&T number as a new line 2. I got a 2nd Vibrant for that line at $199. They also agreed to give line 2 the unlimited data plan for $25/mo to match my line 1, since I have the grandfathered G1 data plan with 400 text messages. I also have unlimited loyalty minutes for $90 for both lines.
So... $45 each line for unlimited voice, $25 each line for unlimited data, $199 per phone. That's a non-subsidy phone plan price with a subsidized phone price.
Been with T-Mo about 7 years.
I actually got a similar deal on mine as well.
My contract ended back in December but I'd been using an iPhone for a little longer than that. I wanted to upgrade but T-Mobile didn't have much that could compare to be worth extended my contract. After reading around about the Vibrant and the deals people were getting with them I decided to give them a call. I was connected to what I believe is their retentions department and told the rep that I was thinking about switching carriers to AT&T for the new iPhone. She immediately said that she would like me to keep my line with them and wanted to offer me a deal on the Vibrant.
She offered the Vibrant for basically $49.99 after it was said and done. My account was given a $100 credit and then the phone billed for $149.99. Waiving the upgrade fee and shipping charges also seemed to be standard practice. When I asked if that meant I had to use the $30 data plan she said she could discount the plan to $24.99 before I could say anything else. I gladly accepted.
My household has been with T-Mobile for near a decade now, although I'm usually the only one that upgrades out of our four lines. We have the same grandfathered plan from when we opened our account as well. I chalked the great deal up to being long-time customers with them.
I ordered the Vibrant thru T-Mobile.com almost 3 weeks ago. The order got messed up...BAD. They debited our account twice for $1200 ($600 x 2). After waiting for a week with no sign of the phone, the order status stuck on Pending, and no refund, I got fed up and contacted corporate. The girl who I am still working with has been very apologetic with trying to get the issue resolved. On Thursday of last week T-Mobile debited our account yet AGAIN for another $600. I called her immediately and told her what had happened. I could tell she was very frustrated because all of this is out of T-Mobiles control. From what I found out it's actually a 3rd party company that handles all of the telesales and online orders. She called me back a few hours later and explained all of that to me.
During all of this the order status was still "pending." Well what do you know, the phone showed up in the mail later that day. I called her again to tell her and after she put me on hold for a few minutes she came back and told me we could keep the phone for free because of all the troubles. We've received $1200 back over the past couple of days but there is still $600 that is in a hold state on our debit card. Hopefully it will post back soon. It's been pretty crappy not having $1800 for the few weeks. But we got a free phone and a free month of service out of this whole ordeal so I guess it was worth it.
I just order two S7 edges over the phone and they sent me an email with a contract to sign. On the contract, it shows the full price of each phone. Is this normal or should one of the phone contracts show the adjustment? The rep did say that the second one is half off and that it would be half on my phone bill. Btw, this is with easy pay. I figure the adjusted monthly fee should show somewhere on the contract. Just want to make sure before i sign.
Also, they said only the silver was available and they wouldnt let me order black. Sucks.
I thought it was bogo 50 on the lease.
But anyway the discounts don't show up on the contract. My wife's s6 says 18 a month. Then we get a 10 bill credit each month.
bjl95mustang said:
I thought it was bogo 50 on the lease.
But anyway the discounts don't show up on the contract. My wife's s6 says 18 a month. Then we get a 10 bill credit each month.
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Ok, thanks. The offer should be good for the installments as well.
Sprint does some confusing stuff with these phones so we end up having to pay the full amount of tax.
For those who have been with Sprint for a while (I've been with Sprint for 10+ years, YMMV) can ask for a loyalty discount instead of the 50% off the second lease. The loyalty discount is $10 per leasr, which gives a greater discount than 50% off one lease.
I just got my s7 yesterday. Got an awesome deal with my sprint loyalty credit. Buy one get 1 free. Plus the first one only costs me 15.99 a month. Nice. right?
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Today i found the same deal detail here
For customers who might have already ordered/bought the handset from the 23rd of February until the 17th of March, they will proactively receive the credit and will receive a monthly credit towards their upcoming phone bills.
Corporate Instore Rep told me BOGO & 50%off deals are not available to 24 month CONTRACT customers?