Well, I certainly woke up to a pleasant surprise. I've been stuck with having to buy the Evo on Wirefly to claim a hundred dollar savings I had won, only to see that the final price is thirty dollars lower than I expected! You pay $169.99 with a 35 dollar activation fee. There's no taxes, and the FedEx shipping is free.
For those of you wondering, Wirefly is a reputable place to purchase from. Two weeks ago, I purchased two blackberry Curves and a Hero from them with a new contract. They waived the activation fee via a promotion, shipped it within twenty four hours of ordering via two day FedEx for free, and the phones arrived in two days after it was shipped. The only problem is speaking to their sales department; it consists of nothing but overseas representatives who are difficult to understand at times and try to push device protection on your devices constantly. If you order online, though, there's absolutely no issues. They allow you to check on the status of your order, and include every detail of the purchase and plan in the sales receipt if you want to make changes.
Just thought I'd share this great deal .
Edit: Oh! I also forgot to mention that Wirefly is a partner of Bing Cashback. When you order through Bing, you get $50 cash back on your account. That brings the total cost of the device down to $119.99. Sounds good to me!
I have used Wirefly 3 times before and they are great! I am impatient and do not want to wait for my phone this time though haha
That sounds pretty awesome! I'm going to have to see what I can do with this one.
If ordering from them do you know if I can port a phone number?
ViViDboarder said:
That sounds pretty awesome! I'm going to have to see what I can do with this one.
If ordering from them do you know if I can port a phone number?
Click to expand...
Click to collapse
Yes, you can port your phone number through them. I transferred my parent's and brother's numbers from Metro PCS to the Sprint phones without a problem.
I wonder what will happen if someone tries to upgrade who is not eligible for an upgrade and who is still on contract. I went through the motion of buying it there and the final price came to $180 or something. Wonder what would happen after I get the phone.
too bad you cant add a discount to the plans through wirefly..
guyver2077 said:
too bad you cant add a discount to the plans through wirefly..
Click to expand...
Click to collapse
Yeah I wish we could add a discount to the plans through wirefly as I would get it through them if that were possible.., unless someone knows a way?
SMARTPHONEPC said:
Yeah I wish we could add a discount to the plans through wirefly as I would get it through them if that were possible.., unless someone knows a way?
Click to expand...
Click to collapse
can't you just call up sprint once your order is processed to add the discount? nowhere in their terms state you can't add discount; it says you can't switch to a lower service plan, but adding a discount isn't lowering the service plan
here's the terms of their instant discount:
INSTANT DISCOUNTS
Wirefly promises you savings in the form of instant discounts with no rebates or gimmicks when you sign up for wireless carrier service. Delivering on this promise means that you must agree to maintain your agreement for a minimum of 6 months after activation. Deactivating your phone, or downgrading features or the rate plan, may lead to additional charges.
When you sign up for wireless carrier service through Wirefly, we discount your phone purchase price by an Equipment Discount amount ranging from $200 to $300. By ordering through Wirefly, you agree to repay this discount if, during the 181 days after your new equipment is activated, if you:
Fail to pay your balance due to your carrier each month
Disconnect this line of service
Transfer this equipment to another line of service
Change your carrier service rate plan to a lower monthly service rate plan
Deactivate the email/data feature if one was required at the point of purchase
Transfer/port an existing phone number from another account if this is a new line of service
Replace an existing account with this account if this is a new line of service
Return or exchange your phone and it is not in its original, new condition with no more than 30 minutes of usage
If you break any of these contract provisions, except as a result of a documented service quality issue related to the carrier service, you authorize us to charge your credit card in repayment of the Equipment Discount.
EDIT: they changed the price to $189.99
As of 4:30 this afternoon, Wirefly has officially run out of HTC Evos. The site lists the next shipment time in five to seven days. Fortunately, I was able to get my order placed at 4:00. Unless you really want that $50 rebate, I'd look toward other stores.
These things are selling out an alarming rate.
Now it says shipping within 20 days...
Oh man. Still $50 is probably worth it considering I still have my iPhone for the time being.
i know letstalk is getting shipment June 10, but they still have backorders they need to fulfill; don't know any other place where i can get it without waiting for the mail in rebate
sprint online store has them in stock and can receive in 2-5 days, but not willing to pay $1049 now and have to wait for rebates for 2-4 months
double post
Wirefly is awesome but never call and place an order over the phone.
gqstatus0685 said:
Wirefly is awesome but never call and place an order over the phone.
Click to expand...
Click to collapse
You couldn't be more correct. I stupidly placed the order for my parents and brother via Wirefly's sales department via phone, and it was a horrendous experience. It took over an hour for the idiot to understand what I wanted, write my name down properly, and to shut up about the extended warranty and accessories.
That being said, that's what the online store is for. It's just like the rest of them.
Also, wow. Shipping within 20 days? I was 15 minutes away from having to wait a month for my Evo to arrive? Insane.
I got lucky and got my order in before they raised the price. 169 + 50 bing cash back plus avoiding 45$ in taxes here in CA. It arrives tomorrow =).
Darth Duane said:
I got lucky and got my order in before they raised the price. 169 + 50 bing cash back plus avoiding 45$ in taxes here in CA. It arrives tomorrow =).
Click to expand...
Click to collapse
Holy crap, shut up! Mine is arriving tomorrow as well! . Of course, I placed my order when it was back at $189.99, but it's still a great deal.
Any idea what'd happen if I tried to order this even though I'm not eligible for an upgrade from Sprint? I'm trying to see if I can grab one of these to participate in development. Although, I'm not sure I'm willing to blow $450 for the privilege.
Ok. I'm on Wirefly and I want to add this phone as a new line on a family plan.
I am seeing:
Service Plan: $9.99/month
Sprint Data Pack - mobile web, web-based email, and basic Sprint TV/Music: $15.00/month
4G Premium Data: $10.00/month
What's that $15/month part? If my family is already on the Any Mobile Any Time with data included, is that required?
I want to try and put this in ASAP!
sidepart said:
Any idea what'd happen if I tried to order this even though I'm not eligible for an upgrade from Sprint? I'm trying to see if I can grab one of these to participate in development. Although, I'm not sure I'm willing to blow $450 for the privilege.
Click to expand...
Click to collapse
It does look like I can get this for $189 (+$50 bing cashback) if I select that I would like to extend my contract with Sprint. I'm a little curious about this, you'd think that I shouldn't be able to do this, but at the same time Wirefly probably has no idea that I started my contract in November 09. I'm just worried about what happens when I get the phone! Is no one the wiser? Do people just not know? Maybe I should try this out and give you all an update as to the outcome. I'm willing to bet if there's some kind of foul up and a cancellation charge appears on my account, I could possibly settle it with Sprint feigning ignorance. It's not like I want to jump ship or anything after all, I like Sprint.
Hope you find out. I'm on my hero and not due for upgrade or anything... I wanna upgrade to evolution from hero, but don't have hundreds of dollars
-------------------------------------
Sent via the XDA Tapatalk App
So, I went through and exercise in futility yesterday / last night. I know there were a number of us who preordered when premier was having that issue where we didn't receive our $100 rebate. Several of us posted that we called support and we're told to call in when we receive the product and we'll get our rebate/credit. Well, I did this yesterday and I was met with a brick wall.
Essentially I was told I have to return the phone and reorder to get the rebate. How dumb is that? I was on the phone for over 2 hours trying to get this resolved and was obviously bumped around a number of representatives. It was even noted, in my notes, and I was told they could "force" customer care. Well, when on the phone with customer care (again), that took in excess of 15 minutes and I finally lost it. Told them to send me the return mailing info.
Talk about a complete joke.
BBB received a complaint about AT&T last night.
I'd recommend all of you that were told the same thing to call because you might have some issues..
I am holding off on ordering mine until it is squared away. Either that or I am just going to go into the store.
I tried again online today and it would not let me add the data package to get the rebate online. I talked to an online representative via the chat window, and she confirmed that there is an issue with the rebate online.
Oh well, I should probably sell my captivate first anyway.
So with the $100 rebate what is your final cost ?
wasonamit said:
So with the $100 rebate what is your final cost ?
Click to expand...
Click to collapse
before taxes, $199
I never committed to not saying "I told you so" so...I told you so.
AT&T's premier website was so completely hosed up for the first 24-ish hours of preorders that I just said screw it.
phobos512 said:
I never committed to not saying "I told you so" so...I told you so.
AT&T's premier website was so completely hosed up for the first 24-ish hours of preorders that I just said screw it.
Click to expand...
Click to collapse
that was helpful....
I have avoided ordering online from premier for now because from day 1 it's showing 299 + 18 upgradation fee . And nowhere I can add data plan or get a rebate.
Lets hope this changes soon.
I had this issue. I called support. She said my data plan was not compatable with the phone. She changed my data plan (still unlimited, and actually cheaper) and when I ordered through premier online it gave me my 100 off. Got my phone yesterday!
So there is a simple fix... you may just have to call a couple times to get the right person.
-Mike
theknub said:
that was helpful....
Click to expand...
Click to collapse
I wasn't trying to be helpful - I was trying to warn people of the dangers of clicking OK to a price with the promise that it'll be reduced later - that's foolish. There's ZERO guarantee that AT&T will honor the reduced price that a random customer service agent promised you over the phone to make a sale.
I ended up just going in to the Corporate AT&T store to preorder last week after a 90 minute nightmare call to Premier.
highlights?
"the iPhone uses special data that can only be used with an iPhone, you can't use that kind of data with a normal smart phone, so you can't keep your unlimited plan"
"Premier is a separate business unit from AT&T and we do not have the same options and plans that regular 611 has"
There's more, but that's enough. The store had an issue with my legacy family texting plan not allowing them to apply the upgrade discount - they just took it off, had me buy the phone with the discount, and then put the old texting plan back on.
I'll never call premier customer service again. I actually asked them to remove me from the program, but they couldn't even do that right. They transferred me back to normal Customer Care to have that done, dropped me on the way, etc. Ended up keeping the discount while getting a promise from CC that i don't have to call premier.
I was not sure where to post this at but alot of you guys are absolutely helpful
so i figured i'd post here and ask for your help. Sorry mods and i hope this
doesn't get moved!!! It is a little long so i apologize for ranting
I've been with Tmobile since November 2010 and i was told I would be able to
switch over to post paid from flexpay in 6 months which i estimated around April.
Good deal. I am on easpay(automatic drafting) and the payments are always on time. Last month, I paid my usual amount for one line. Cool, everything is fine.
A week or two later, i decide to add a line for my brother to get a phone. Being flexpay, i have to of course buy the phone and make a payment in advance for services as well as month in advance since it is in the middle of the bill cycle. Again, no worries everything is cool.
So low and behold the phone gets here and the same day it gets here, both his and mine line are suspended for nonpayment(even though i made a payment for both). I call in and talk with the reps from the Philippines and they tell me they can't find a payment.
So i am basically getting annoyed because i always pay on time and they are telling me i have not paid for either line.
So i used the trick and I called back and instead of using my number, i just typed in my friend's number(She is postpaid) and i got their division of postpaid customer service and explained the situation. They filed a lost payment and while they researched it, they reinstated my account. Eventually that was solved.
Okay, so flash forward to two weeks ago and the same issue occurs except this time I didn't make a payment nor was automatic payment supposed to take the payment out. It is due on March 3rd and it took the payment out
at the end of February.....
So i call in and dispute this and they what..."Can't find the payment" and they have to do another lost payment search and it will take 3-4 business days.
I go on vacation for Spring break and I decide to call in and figure out what is going on. I've given them nearly 2 weeks to fix it.
So now...
1)Can't find the payment(even though my checking acct shows it was taken)
2) They closed the case of the missing payment...Didn't contact me by phone email, text, letter in the mail or anything letting me know the case was closed and letting me know what else i could do or needed to do. They just closed the case and had i not called in, i would have never have known it was closed.
Basically they can not find a payment and even now that i have taken the actual checking out statement in to the store and had them fax it(while i was there) they are still telling me nothing can be found.
It's $101. I am not worried about this money. It is the principal of the situation and the fact that I do not want to be apart of a company
who takes money but can't find the payment.
I didn't mail the money or a money order. It is an electronic payment.
There should be footprints everywhere that shows a payment. And i
don't see how the same exact issue can happen in less than 3 weeks
apart.
any suggestions? what would you guys do?
The fact is, you have proof in the bank statement that T-Mobile collected money from you. Sounds like you're going to have to climb the supervisor ladder until you get someone who has some authority. They can't deny a payment when your bank confirms they took it, so it's just a matter of following it through to the end. As to how you view T-Mobile and whether you wish to stick with them, that's up to you.
Is there anyway to get contact with someone above the call center reps? I've spoken with 2 supervisors(obviously from the Phillipines) and it has just been
an annoying ordeal.
I am only sticking with tmo until the Xperia play or Bionic is released(or some new windows phone catches my eye).
I just need to figure out how to get in contact with someone above the call center reps
They tried to screw me over too when I returned my g2 and got a mt4g. They were charging me for both still because I just did the thing where you add payments to your bill. They were still charging me for the phone I returned and the new one. For about a month of fighting with them, they just kept saying we don't see the payment then they started telling me they returned my money which wasn't true because it wasn't in my account and a credit was never made. So I called the bank and bam 3 days later I got my money. Go to the bank and tell then T-Mobile said they returned you the money and you haven't received it. They will return it for you and take care of the liars at T-Mobile. Been with them for 8 years, I don't know why they were gonna lie and try to screw me out of $138. Bullcorn.
Sent from my HTC Glacier using XDA App
I can almost guarantee the payment was accidentally posted to your friends acct.
@Chad, haha that is doubtful
But anyway, after threatening to leave and take both lines with me to Verizon, she credited my account for the next billing cycle 54 bucks.
Small compensation but at least i got a decent rep who actually did something in my favor.
And I already called my bank and disputed the charge and i should have my 101 dollars back by tuesday the bank rep said.
This works out in my favor. I am still leaving them because i find their flexpay customer service horrible and since my next bill is not due till May 5th now, i am
able to A)save a month of paying a bill B)able to wait and see what comes out for
the other 3 carriers at CTIA
Sounds like Sprint is already taking over, in the CS dept.
There's a big push to get ppl from fp to post paid. Have you asked if you're elegible for conversion?
I've seen payments post to the wrong acct before.
Me too same exact situation here. Was grtting chastened for the g2 and the 4g. Lame.they did fix it though.
Sent from my HTC Glacier using XDA App
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
Click to expand...
Click to collapse
It does your probaly going to have to wait another 6 months to get post paid. Make sure you have that they are at fault so get it in writing. I myself pay full price for my phone out of contract plan. Since its cheaper in the long run anyway.
Sent from my glacier using XDA Premium App
carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
Click to expand...
Click to collapse
If you want off flexpay go into a corporate store and get them to call. In the store they have the same list to see if your prequalified or call from someone's phone who goes to regular customer care.
Sent from my HTC Glacier using XDA Premium App
Eh, it's all good.
I'll just drop the 200 for the ETF or sell the line to a friend
I am WANTING THAT FRIGGIN Xperia play
I need to share my story in the hopes of preventing anyone else from going through the same ordeal.
AT&T is the absolutely worst carrier on the planet. Absolute worst! In the process of switching and evaluating carriers I signed up with ATT. I had them for 4 days and I had more dropped calls in 4 days with ATT than I had in 5 years with Sprint and 2 years with T-Mobile. I barely had the service for 2 days before they sent me a bill (they are quick to do that for sure), which they already screwed up charging me for services I did not order.
Upon calling them, they told me I had to go back to the AT&T store to resolve my issue. I did just that, they admitted their mistake and said the corrections should be on my account in 24 hours. 2 days later my account was the same and I was once again redirected to the store. I had enough! Within 5 days I returned the phone, and cancelled my service. That should've been the end of it, but no, a month later I get a whopping $492 bill from AT&T. They were charging me an early termination fee even though I had 30 days to cancel and I canceled within 4 days!! I spend hours, hours on the phone getting the run-around, getting transferred from one person to the next, having to explain my problem over again to each agent and each "manager", before I got my charges dropped (supposedly, I still expect to receive a bill from them because they are THAT incompetent).
Avoid AT&T like the plague! They are the absolute WORST!
If you are still having problems getting the ETF waived, contact the consumerist. (consumerist.com).
Read their help site on how to create and E.E.C.B. first (Executive Email Carpet Bomb for those non-consumerist readers).
Dude, that sucks that you had to go through all that ****. I'm having a pleasant experience with them so far since I signed with them back in April 2011. You should definitely fight them about that ETF bull****. You're within that 30 day window. No F'ing way you should pay that ETF. And on top of that, they should charge for things that you used like data and minutes if anything. Not the potiential amount i.e. 900 min plan but only used 100 minutes.
Haxel said:
If you are still having problems getting the ETF waived, contact the consumerist. (consumerist.com).
Read their help site on how to create and E.E.C.B. first (Executive Email Carpet Bomb for those non-consumerist readers).
Click to expand...
Click to collapse
That's nothing, with Verizon in the Omnia II days I walked in, grabbed a phone, signed up, and while still in the store I opened the box. The screen was split in 2. I walked it back to the rep I had just spoken with and he told me that I'd have to pay the full asking price of the phone because the break was not there when he'd activated it.
With sprint, I had a ppc6800 that I loved. They released an update that caused the phone to be unstable and when I went back gave me some touchscreen Samsung dumbphone. They refused to give me dubphone data back but said they couldn't upgrade me to another smartphone and the ppc6800 had cycled out. One of the reps flat out called me stupid for preferring my ppc6800 because the Samsung had new capacitive touchscreen technology.
..
Better than it was...
I switched to Big Mamma eight years ago to get the RAZR phone. Service sucked and pricing was ridiculous, so I canceled and went back to T-Mobile. Last year I decided that it wasn't doing me any good to stay with TMo since their phone upgrade options were weak and contract pricing wasn't any better. Also, my partner and our best friends have a family plan w/ATT, so switching onto that and getting a new shiny ear-toaster would still be a savings over what I was giving TMo. So, I got my Infuse and got on the plan. I'm happy with it. Service is good, I haven't had to deal with customer service, and the price is right.
How's this one for you:
Signed up with AT&T in September, bringing my own device (an Infuse) so I could upgrade at any time. Added a work discount, so a contract is involved.
October 2nd, I get my girl an iphone 4s (contract free) and we convert to a family plan. Due to the nature of our numbers, we have to convert our individual accounts to a corporate account, then convert that to a family plan. Keep this in mind...
October 10th, work discount still not applied, now they're telling me that when they reapplied my discount, they lost my upgrade, so they're going to reset everything. Also was triple billed, so they gave me about $300 in credits to bring me down to normal levels.
November 6th, work discount STILL not applied, they lost both of our upgrades now. 4 hours of calling gets things fixed (so I thought).
December 5th, work discount STILL not applied, so I call up. Upgrade for my girlfriend's line restored, but mine is "lost forever". Retentions "manager" tells me I can either lose my upgrade or he'll send me any device that isn't apple to me for free, and overnight it to me. I choose the white Skyrocket, but the point of having my upgrade was to eventually get the Nexus. I'm not happy. Overnighted phone takes 5 days to get to me, during which I have no phone.
December 13th, call to complain. Work discount FINALLY applied, tons of credits given to me to make up for the inconvenience. Retentions manager gives me a permanent $10 credit to give me a free third line, so I have another permanent upgrade. I'm relatively satisfied at this point. Due to the amount of credits on my account, my balance is NEGATIVE $9.
December 20th, I get a call from COLLECTIONS saying that I owe $600 to AT&T due to 4 months of unpaid bills. Seems like when they converted us from consumer to corporate to consumer again, they NEVER CANCELLED THE INDIVIDUAL LINES. I have to call in to AT&T and spend 3 more hours clearing this up.
January 4th, my 30 days with the Skyrocket is almost up and I get MAYBE 4 hours of battery life, along with a horribly splotchy screen. I call to have it replaced under the 30 day return period. Retentions tells me I have to pay a $35 restocking fee. I explain that this is a mistake, and that I'm a former employee and specifically state the return policy to them. I'm told to hold while she asks her supervisor to waive my fee. 10 minutes later, it gets interesting...
I get transferred to the FRAUD department, and a supervisor, "Mr. Lopez" tells me that my account is frozen due to fraud. I'm told I can't return my phone, I can't upgrade, can't cancel, can't due anything. If I need to replace my device I need to pay FULL RETAIL and then I'll get my money back once they receive my device. Being a former employee, this also includes at least a month wait after they get the device back in stock. I ask him to tell me WHY I'm in for fraud, and he refuses, calling me a liar, a thief, and starts getting quite loud. I hang up, and he calls back. His callback number is to the call center 30 minutes from my house, and I explain to him that if he doesn't explain why I'm in for fraud, I'll drive to his call center and speak to his supervisors. He hangs up on me. My account is now locked, and I can't do ANYTHING.
I call back and speak to another call center's fraud center dept, and they patiently listen to my story and confirm that I had no reason to be flagged for fraud. They tell me to go to the store and return my device, and credit me $35 just in case they charge me a restocking fee. As of right now I've filed a report against "Mr Lopez" which turns out isn't his real name. They had to go through the notes and found his codes, so hopefully he gets let go for this. The behavior used was absolutely inexcusable.
So yeah, I'm now stuck with a phone I don't want, but hopefully everything is fixed. My girl doesn't want to leave AT&T, and her mother is using the third line, so it would be a huge inconvenience to take off for Verizon or T-Mobile. I'm hoping this gets resolved once & for all.
TLDR version - AT&T bent me over and broke out the sandpaper condom.
Dude I would have filed a report with the better business beru that is bull. I hope everything turns out for the best
Sent from my xploding E3d
I had att and the dreaded iPhone for nine months. People would stand next to me and call me just to make fun of how my phone would never ring. I'd miss over 50% of my calls here in DC due to my phone never ringing. Couldn't do anything about it with that nice contractual obligation tho. Good times.
Sent from my Galaxy Nexus using XDA App
entropism said:
How's this one for you:
Signed up with AT&T in September, bringing my own device (an Infuse) so I could upgrade at any time. Added a work discount, so a contract is involved.
October 2nd, I get my girl an iphone 4s (contract free) and we convert to a family plan. Due to the nature of our numbers, we have to convert our individual accounts to a corporate account, then convert that to a family plan. Keep this in mind...
October 10th, work discount still not applied, now they're telling me that when they reapplied my discount, they lost my upgrade, so they're going to reset everything. Also was triple billed, so they gave me about $300 in credits to bring me down to normal levels.
November 6th, work discount STILL not applied, they lost both of our upgrades now. 4 hours of calling gets things fixed (so I thought).
December 5th, work discount STILL not applied, so I call up. Upgrade for my girlfriend's line restored, but mine is "lost forever". Retentions "manager" tells me I can either lose my upgrade or he'll send me any device that isn't apple to me for free, and overnight it to me. I choose the white Skyrocket, but the point of having my upgrade was to eventually get the Nexus. I'm not happy. Overnighted phone takes 5 days to get to me, during which I have no phone.
December 13th, call to complain. Work discount FINALLY applied, tons of credits given to me to make up for the inconvenience. Retentions manager gives me a permanent $10 credit to give me a free third line, so I have another permanent upgrade. I'm relatively satisfied at this point. Due to the amount of credits on my account, my balance is NEGATIVE $9.
December 20th, I get a call from COLLECTIONS saying that I owe $600 to AT&T due to 4 months of unpaid bills. Seems like when they converted us from consumer to corporate to consumer again, they NEVER CANCELLED THE INDIVIDUAL LINES. I have to call in to AT&T and spend 3 more hours clearing this up.
January 4th, my 30 days with the Skyrocket is almost up and I get MAYBE 4 hours of battery life, along with a horribly splotchy screen. I call to have it replaced under the 30 day return period. Retentions tells me I have to pay a $35 restocking fee. I explain that this is a mistake, and that I'm a former employee and specifically state the return policy to them. I'm told to hold while she asks her supervisor to waive my fee. 10 minutes later, it gets interesting...
I get transferred to the FRAUD department, and a supervisor, "Mr. Lopez" tells me that my account is frozen due to fraud. I'm told I can't return my phone, I can't upgrade, can't cancel, can't due anything. If I need to replace my device I need to pay FULL RETAIL and then I'll get my money back once they receive my device. Being a former employee, this also includes at least a month wait after they get the device back in stock. I ask him to tell me WHY I'm in for fraud, and he refuses, calling me a liar, a thief, and starts getting quite loud. I hang up, and he calls back. His callback number is to the call center 30 minutes from my house, and I explain to him that if he doesn't explain why I'm in for fraud, I'll drive to his call center and speak to his supervisors. He hangs up on me. My account is now locked, and I can't do ANYTHING.
I call back and speak to another call center's fraud center dept, and they patiently listen to my story and confirm that I had no reason to be flagged for fraud. They tell me to go to the store and return my device, and credit me $35 just in case they charge me a restocking fee. As of right now I've filed a report against "Mr Lopez" which turns out isn't his real name. They had to go through the notes and found his codes, so hopefully he gets let go for this. The behavior used was absolutely inexcusable.
So yeah, I'm now stuck with a phone I don't want, but hopefully everything is fixed. My girl doesn't want to leave AT&T, and her mother is using the third line, so it would be a huge inconvenience to take off for Verizon or T-Mobile. I'm hoping this gets resolved once & for all.
TLDR version - AT&T bent me over and broke out the sandpaper condom.
Click to expand...
Click to collapse
File with the FCC. That WILL get their attention.
Sent from my HTC Sensation with Beats Audio using xda premium
entropism said:
How's this one for you:
Signed up with AT&T in September, bringing my own device (an Infuse) so I could upgrade at any time. Added a work discount, so a contract is involved.
October 2nd, I get my girl an iphone 4s (contract free) and we convert to a family plan. Due to the nature of our numbers, we have to convert our individual accounts to a corporate account, then convert that to a family plan. Keep this in mind...
October 10th, work discount still not applied, now they're telling me that when they reapplied my discount, they lost my upgrade, so they're going to reset everything. Also was triple billed, so they gave me about $300 in credits to bring me down to normal levels.
November 6th, work discount STILL not applied, they lost both of our upgrades now. 4 hours of calling gets things fixed (so I thought).
December 5th, work discount STILL not applied, so I call up. Upgrade for my girlfriend's line restored, but mine is "lost forever". Retentions "manager" tells me I can either lose my upgrade or he'll send me any device that isn't apple to me for free, and overnight it to me. I choose the white Skyrocket, but the point of having my upgrade was to eventually get the Nexus. I'm not happy. Overnighted phone takes 5 days to get to me, during which I have no phone.
December 13th, call to complain. Work discount FINALLY applied, tons of credits given to me to make up for the inconvenience. Retentions manager gives me a permanent $10 credit to give me a free third line, so I have another permanent upgrade. I'm relatively satisfied at this point. Due to the amount of credits on my account, my balance is NEGATIVE $9.
December 20th, I get a call from COLLECTIONS saying that I owe $600 to AT&T due to 4 months of unpaid bills. Seems like when they converted us from consumer to corporate to consumer again, they NEVER CANCELLED THE INDIVIDUAL LINES. I have to call in to AT&T and spend 3 more hours clearing this up.
January 4th, my 30 days with the Skyrocket is almost up and I get MAYBE 4 hours of battery life, along with a horribly splotchy screen. I call to have it replaced under the 30 day return period. Retentions tells me I have to pay a $35 restocking fee. I explain that this is a mistake, and that I'm a former employee and specifically state the return policy to them. I'm told to hold while she asks her supervisor to waive my fee. 10 minutes later, it gets interesting...
I get transferred to the FRAUD department, and a supervisor, "Mr. Lopez" tells me that my account is frozen due to fraud. I'm told I can't return my phone, I can't upgrade, can't cancel, can't due anything. If I need to replace my device I need to pay FULL RETAIL and then I'll get my money back once they receive my device. Being a former employee, this also includes at least a month wait after they get the device back in stock. I ask him to tell me WHY I'm in for fraud, and he refuses, calling me a liar, a thief, and starts getting quite loud. I hang up, and he calls back. His callback number is to the call center 30 minutes from my house, and I explain to him that if he doesn't explain why I'm in for fraud, I'll drive to his call center and speak to his supervisors. He hangs up on me. My account is now locked, and I can't do ANYTHING.
I call back and speak to another call center's fraud center dept, and they patiently listen to my story and confirm that I had no reason to be flagged for fraud. They tell me to go to the store and return my device, and credit me $35 just in case they charge me a restocking fee. As of right now I've filed a report against "Mr Lopez" which turns out isn't his real name. They had to go through the notes and found his codes, so hopefully he gets let go for this. The behavior used was absolutely inexcusable.
So yeah, I'm now stuck with a phone I don't want, but hopefully everything is fixed. My girl doesn't want to leave AT&T, and her mother is using the third line, so it would be a huge inconvenience to take off for Verizon or T-Mobile. I'm hoping this gets resolved once & for all.
TLDR version - AT&T bent me over and broke out the sandpaper condom.
Click to expand...
Click to collapse
Probably the absolute worst carrier horror story I have ever heard....
That's granted I use to work customer service for at&t.
Sent from my Desire HD using Tapatalk
I think vodaphone Australia is worse. Reception sucks and sometimes messages sent are few days late.
Sent from my HTC Vision using XDA App
entropism said:
How's this one for you:
Signed up with AT&T in September, bringing my own device (an Infuse) so I could upgrade at any time. Added a work discount, so a contract is involved.
October 2nd, I get my girl an iphone 4s (contract free) and we convert to a family plan. Due to the nature of our numbers, we have to convert our individual accounts to a corporate account, then convert that to a family plan. Keep this in mind...
October 10th, work discount still not applied, now they're telling me that when they reapplied my discount, they lost my upgrade, so they're going to reset everything. Also was triple billed, so they gave me about $300 in credits to bring me down to normal levels.
November 6th, work discount STILL not applied, they lost both of our upgrades now. 4 hours of calling gets things fixed (so I thought).
December 5th, work discount STILL not applied, so I call up. Upgrade for my girlfriend's line restored, but mine is "lost forever". Retentions "manager" tells me I can either lose my upgrade or he'll send me any device that isn't apple to me for free, and overnight it to me. I choose the white Skyrocket, but the point of having my upgrade was to eventually get the Nexus. I'm not happy. Overnighted phone takes 5 days to get to me, during which I have no phone.
December 13th, call to complain. Work discount FINALLY applied, tons of credits given to me to make up for the inconvenience. Retentions manager gives me a permanent $10 credit to give me a free third line, so I have another permanent upgrade. I'm relatively satisfied at this point. Due to the amount of credits on my account, my balance is NEGATIVE $9.
December 20th, I get a call from COLLECTIONS saying that I owe $600 to AT&T due to 4 months of unpaid bills. Seems like when they converted us from consumer to corporate to consumer again, they NEVER CANCELLED THE INDIVIDUAL LINES. I have to call in to AT&T and spend 3 more hours clearing this up.
January 4th, my 30 days with the Skyrocket is almost up and I get MAYBE 4 hours of battery life, along with a horribly splotchy screen. I call to have it replaced under the 30 day return period. Retentions tells me I have to pay a $35 restocking fee. I explain that this is a mistake, and that I'm a former employee and specifically state the return policy to them. I'm told to hold while she asks her supervisor to waive my fee. 10 minutes later, it gets interesting...
I get transferred to the FRAUD department, and a supervisor, "Mr. Lopez" tells me that my account is frozen due to fraud. I'm told I can't return my phone, I can't upgrade, can't cancel, can't due anything. If I need to replace my device I need to pay FULL RETAIL and then I'll get my money back once they receive my device. Being a former employee, this also includes at least a month wait after they get the device back in stock. I ask him to tell me WHY I'm in for fraud, and he refuses, calling me a liar, a thief, and starts getting quite loud. I hang up, and he calls back. His callback number is to the call center 30 minutes from my house, and I explain to him that if he doesn't explain why I'm in for fraud, I'll drive to his call center and speak to his supervisors. He hangs up on me. My account is now locked, and I can't do ANYTHING.
I call back and speak to another call center's fraud center dept, and they patiently listen to my story and confirm that I had no reason to be flagged for fraud. They tell me to go to the store and return my device, and credit me $35 just in case they charge me a restocking fee. As of right now I've filed a report against "Mr Lopez" which turns out isn't his real name. They had to go through the notes and found his codes, so hopefully he gets let go for this. The behavior used was absolutely inexcusable.
So yeah, I'm now stuck with a phone I don't want, but hopefully everything is fixed. My girl doesn't want to leave AT&T, and her mother is using the third line, so it would be a huge inconvenience to take off for Verizon or T-Mobile. I'm hoping this gets resolved once & for all.
TLDR version - AT&T bent me over and broke out the sandpaper condom.
Click to expand...
Click to collapse
Since you're a former employee.. i'm surprised you didn't know it takes ~2 billing cycles for the discount to be applied.
I'm not talking about the discount monetarily but the actual account having the classification attached, which should take a few weeks tops.
Every carrier in North America sucks.
AT&T mangles the hell out of their Android phones to keep Apple happy
Verizon has a long history of mangling phones even worse than AT&T's, they're the first carrier to get a Google developer phone (Galaxy Nexus) and piss off Google so badly that the device's developer phone status was revoked.
T-Mobile is useless - Their coverage is awful, and things are so bad that putting a T-Mobile SIM into any device within 15 miles of where I work/live causes that device's IMEI to be blacklisted for 10-20 minutes, even after putting an AT&T SIM back in. While their "bring your own device" plans (discounts on the plan for not having a contract subsidy on the phone) are good on paper, they're kind of pointless considering that with the exception of the GSM Galaxy Nexus, only phones sold by T-Mobile support the 1700 MHz AWS band.
Sprint has slightly better coverage than T-Mo, but has oddball radio technology leading to the most wildly inconsistent phones possible. The SPH-D710 (Galaxy S II) is undoubtedly the worst Samsung Exynos-based handset on the planet thanks to Samsung having to stuff the phone full of oddball radio hardware not used anywhere else on this planet.
I had several problems with atnt, mostly over billing, we worked an agreement that the billing would be on the fifth of the months but some how it was set to be on the 23, I get a late fee and when I explain and show them the paper work, I was told that they do not honor those request so, I end up buying out of a contract and jail-braking and unlocking my iPhone to use the t-mobile network. I have had no problems ever with t-mobile. Just got a android phone loving it much better than my iPhone.
lol i find it so odd how its almost embedded in the American culture to have this deep personal relationship with our service providers.
Best coverage is debatable, since we all live in unique locations and travel a unique path and only need coverage to an extent. We can argue the ranks and who's service provider is superior but its all moot. Every company has millions of customers and that equates to billions of different experiences and i am sure every company, even the one you keep dearly close to your heart, has their fair share of horror stories.
Ive also never heard of the ability to blacklist an imei in my experiences in the industry.
Sent from my GT-N7000 using xda premium
ngocdao said:
lol i find it so odd how its almost embedded in the American culture to have this deep personal relationship with our service providers.
Best coverage is debatable, since we all live in unique locations and travel a unique path and only need coverage to an extent. We can argue the ranks and who's service provider is superior but its all moot. Every company has millions of customers and that equates to billions of different experiences and i am sure every company, even the one you keep dearly close to your heart, has their fair share of horror stories.
Ive also never heard of the ability to blacklist an imei in my experiences in the industry.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Whatever you have never heard of - I can tell you, back in 2008 it happened without fail. If you put a T-Mobile SIM into an AT&T phone anywhere near where I lived, it would report "no service". If you cleanly shut down the phone, put the AT&T SIM back in, and powered it back on - still "no service" for at least 15 minutes. Prior to inserting the T-Mobile SIM, the phone would always have solid high signal strength coverage.
If you look at the coverage maps of T-Mobile and Sprint - they clearly have MUCH smaller networks than AT&T and Verizon.
I've never had any problems with ma bell, since switching to them
from sprint 3 years ago. Hopefully you get that resolved soon.
I can honestly say I have NEVER had a problem with AT&T Service or Customer Relations. Then again... I never really have talked to one of their customer reps outside of store. SO MUCH AUTOMATION