Related
*jump to ashtricks for immediate problems without reading software/ROM changes.
I know this is going to be made especially difficult with all the different software/combo's that can be loaded, but I have to post this up and see if any one else has seen this and if it might be hardware or software.
I have a HERMS 100 (8525). I first got the phone in April with WM5 (don't know which build they might have been on then) and which ever Radio was coming on them then. My battery would usually last 2 days with my avg use.
This has been the case threw upgrades until the last 2-3 months. I upgraded From one version of WM6 to VP3G's 2.X build of WM6 and I upgraded the radio to which ever version was the newest at that time (maybe 1.47 or 1.50). I Noticed a sudden drop in battery life, but the phone pretty much always made it a full day even with high use, so I didn't think much of it. I did notice about this time that sometimes the phone would alarm me and say it had 20% battery remaining, but if I rebooted the phone it would say 80 or 90% power remaining when it came back on and work fine the rest of the day.
The following has been over the last month. I upgraded to VP3G's 3.0 and again later to 3.6 and again to 3.62. I noticed the battery continued to degrade throughout this time. So I upgraded the radio to 1.54. The battery continued to go down hill at an even rate, but I noticed something else, the battery would not take very long to charge, but was dying faster and faster.
Well I started tracking and experimenting. Starting last week (no change in software or ROM's for the last 2 or 3 weeks) the battery would rarely make it through the day even when the phone was not in use any during the day (Granted I get no cell service at my desk at work, but I never have even back when the phone would last 2 days searching for signal). Most days last week it wouldn't make it 5 hours from being unplugged even when the phone wasn't in use. I decided to run the battery all the way down to where it wouldn't even turn the phone on anymore as I had heard sometimes you needed to do that after a rom upgrade. It did not help, but I noticed that the phone said the battery was fully charged within 2 hours from being completely dead.
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Today was the worst, I unplugged it after being plugged in all night. Unplugged it at 6:45am. I did not use the phone, it just stayed in standby (I hadn't even taken it out of standby any today. I am at work with no service (When I say no service, I don't mean sometimes it finds something, I mean no cell service from any carrier makes it past 10 feet of the front doors entering the building and I am about 150 feet from the closest wall to the outside). I grab the phone at around 10:30am to check on a meeting notice, clicked on the phone to wake up and the battery alarm alerted and the battery said I only had 20% power remaining. In 5 minutes of doing what I was doing the battery had gone down to 10% remaining (so the phone went from lost 90% of it's power, never being used in less then 4 hours). I went back to my desk, plugged the phone back in and within an hour I noticed the amber light on the front that I relate it to telling me it's charging had turned green, I unplugged it and checked it and the battery said it was full 100%. Could the battery really charge that fast?
*
I know this would be easier if I could remember what radio and what version of WM5 came on this phone and loaded it back on and I am in the middle of downgrading the radio since I had ran WM6 with no battery issues separate from WM5 until I did that one upgrade with the radio. I guess I am curious if this could be a hardware (phone or battery) where it's not charging fully or if this seems to be a software issue.
I know all the factors that can be involved make this hard, but thanks for any responses you guys can give.
ok, how about this one, Is my battery screwed? I notice while I am using the phone the battery gets really hot. Today it did the same thing of all of a sudden saying I had 10% power after only using it for 5 mintues, rebooted the phone and now I am back to 70%.
Hi,
There's a lot on here about this problem. Have you read the wiki?
Some solutions you might try:
- turn wifi off.
- turn off all beams
- put in the fake server trick.
- search to see if you have any software that continuously polls the battery or is seeking an exchange server
- ensure all your apps fully close rather than minimise
- invest in a new battery.
WB
Thanks, I have gone through the wiki Continuasly since I got the phone in April, but with all the stuff out there, I could have easily missed something.
- turn wifi off - Never turn it on
- turn off all beams - Beaming disabled
- put in the fake server trick - Have to research that one
- search to see if you have any software that continuously polls the battery or is seeking an exchange server - have to check, don't have exchange server setup. I do have it checking emails every 15 minutes, but I never had any issues with that setting and the battery lasting a couple of days
- ensure all your apps fully close rather than minimise - X button set to close not minimize and I often check it to see whats running.
- invest in a new battery. - Will be doing that next. Just waiting to see what case I might get for Christmas.
Thanks again, I will research those other items.
I had a similar problem where the stock battery would only ever last for ~7-8 hours - even on standby. I got an extended life 3000mAh battery and that managed to last for about 14 hours.
I had a talk to HTC and they agreed to warranty claim it. I'm still waiting for it back... It was sent back to them on 14/11, and I'm still waiting.
Stop your device checking for emails for a few days and ses what happens. Definitely install the fake server trick. Activesync continuosly trying to do its dirty work can be a pain in the arsenal, at times.
Let us know how you get on.
WB
wacky.banana said:
Stop your device checking for emails for a few days and ses what happens. Definitely install the fake server trick. Activesync continuosly trying to do its dirty work can be a pain in the arsenal, at times.
Let us know how you get on.
WB
Click to expand...
Click to collapse
Well I turned off email checks last night and disabled the radio this morning so it wouldn't search for signal when coming to work and set the phone on my desk. I never used it this morning, just had it sitting on my desk in standby, until about 4 hours after I took it off the charger and the phone buzzed me and when I checked the phone the battery said 0% remaining and the phone cut off a few seconds later (now I am sure if I would have turned it back on the battery would say something like 70%, but I didn't do that this time). I left the phone off and plugged it into the computer to charge, the LED on the front come on amber for about 20 minutes then went to green. I turned the phone on and it says 100%. I don't see how the battery went from 0 to 100 in a matter of 20 minutes.
I did a lot of searching the last couple of days and phone issues from email to bad manufactured batteries (which I happen to have the brand someone suggested as a bad one), I also saw people pointing out do the fake server trick, yet I can't find a single time where anyone said what the trick is or how to do it. Not even in the WIKI where the trick was mentioned as a possible fix (or google for that matter, just the same words first posted in a thread here about it).
So, how do you do this server trick?
I plan to get a new battery after Christmas at any rate.
Check this thread:
http://forum.xda-developers.com/showthread.php?t=338421&highlight=fake+server+trick
I was having the same battery drain problem (less than 8 hrs on a full charge), I did the fake server and turned off auto day light saving time checking the clock settings, I now get 12 - 15 hrs on a full charge.
I'm running vp3G's 3.62.3 AT&T ROM with radio 1.54.07.00
Thanks! I was just finishing flashing a new ROM when I saw this. I did the fake server trick, but this rom doesn't have the Dya Light Savings time option where the instructions say it should be. Maybe that's all removed by this rom. TIme will tell.
Thanks again.
@ Firehawkns
hey buddy!!
I am using a JasJam for the last 2 months. i dont know if my reply is useful to you or not. As far as battery life is concerned am impressed with mine. Am using TNT's latest ROM and my radio version is 1.54.07.00. I use my phone all day with couple of calls that last about 2-3 min each. But every night I get calls from my gf, to whom I talk for 3 hours straight(mostly starting from 11pm to 2 am) and every day I put my phone to charge after I finish the call. So after finishing the call I still have 50% of battery. Moreover our call starts right after I leave work at 11pm so by the time I reach home which is around 11.30pm my phone connects to wifi too. So all the time am on the call as well as an active wifi connection.
So as per my experience the battery life is cool. So try TNT ROM!!!
Interestingly enough, now I've got my phone back from the warranty claim, it's only drawing 81mA with backlight on, no wifi or BT. Before sending it back, it was drawing ~180mA with backlight on, no wifi or BT.
This will just about double the battery life that I get in theory...
Install BatteryStatus on your device and see what it tells you.
That is a cool program.
First off I really hope it isn't the phone, for one it's my third one from Cingular since the first two died within 2 weeks (back in may), second it's got one big gash down the corner where it came out of the holder and hit the road one day. I think that would be just enough reason for them to not do anything with it.
Anyway, I am going to replace the battery because I can't figure out why the phone is doing things like saying it has 20% batt remaing, then I reboot and it goes to 70%. I am hoping this is a battery issue. So far the phone has been unplugged for a tad less then one hour, has not been used and the battery meter is on 90%.
Battery Status is a kick butt program and I plan to do some searching today to see if people have benchmarked there ratings/draw. I notice mine jumps randomly. With wifi, BT, all programs all terminated, backlight on the lowest it will go and radio has one bar 3g sometimes, two bars Edge sometimes, but didn't change during watching this list below, but the MA does this every 5 second refresh:
111--190----125-----109----250----210-----140----135----226---111---etc.
I am currently running a barebones fresh flash WM6 rom with nothing installed except Cingulars media net/ISP settings, radio is 1.47.10. Going to try 1.50 today I think.
I turned the radio off just now and the MA went down (expected) to 84 and is jumping between that and 104. The battery has dropped to 80% since I listed 90 above. The phone has now been unplugged for right at an hour. Also it might be interesting to note that the little battery percent/bar icon on the "Battery Status" software once in a while will display -1% like it is right now, the phones battery display says 80% and when I tap the battery icon on battery status it jumps to 80%.
Anyway, I am just listing points since this thread is here, I know I need to replace the battery first before any additional insight can be brought forward.
Thanks everyone.
Hmm.. On my Schaps 4.22full, radio 1.54.00 on good reception (on Finnish network) I get around 30 mA with GSM and 3G when idling(no wifi, no bluetooth, no beam, backlight around halfway). With airplane mode on I get around 28 mA. Tried with backlight dimmest and the drain was 15mA on GSM network.
Usually I put the 3G off so the battery would last longer.
The phone takes more power when searching the network so it would be a good idea trying to switch the phone part off at your office.
Well, looks like it was indeed the battery. Over the last week the phone would randomly shut off (about 4 times a day), the battery would be at 10% within 4 hours even if the phone hadn't been used, and while using the phone you could almost watch the battery go from 90% to 30% within a 5 minute talk time, reboot the phone and it would be back at 80%.
Put in the new battery yesterday after charging over night and the phone not only didn't shut off at any point, but I had 60% power remaining by the end of the day (with some data and voice use).
The old battery was a Dynapack from China, that I had read on here is prone to defects.
Thanks for the help everyone, wish I would have gotten a new batt sooner.
Just curious what people do with their bricks when their sleeping..I like the idea of leaving it on, plugged in overnight next to my bed in case I get any emergency calls, but is there any possible wear/damage issues to the microdrive by leaving it on for extended periods of time?
About the Microdrive, no, not really.
But I couldn't vote in your poll: I personnaly leave it unplugged and in stand by (not completly shut down).
I am one of those who believe micro-leaking hurts batteries, even if they are supposed to be without memory-effect. So I don't leave it plugged, and when I charge it, I disconnect it ASAP.
That worked for me for all my batteries, which I kept up and in shape for a long, long time.
Thanks for the input Heartofdarkness, I guess I should have added another option to the poll at least one for none of the above. With work and everything, it seems like I am constantly in and out of my office with wifi, and bluetooth on. I'm fairly sure I would not make it thru the entire day on one charge, should I be charging it in spurts of like 30 mins? Currently im trying to get it as much charging time as possible, and unfortunatly thats in short bursts. I'm interested to see what everyone else does as well....... I guess it really doesent matter if the battery eventually craps out, at least its a replacable item.
My devicedoesn't shut down. It's always on 24x7. At night, it's my MP3 player if I'm not listening to my am talk back radio. It's also my alarm clock for the morning calls. Yes, my golf buddy can call me closer to the morning if there is any change in golfing plan, or just send me an SMS. Most probably, I still read and answer to XDA forum on bed until I get sleepy. Sometimes I download youtube videos and watch it before sleeping.
There will also be a scheduled backup that happens automatically at 4am.
Im option E: plugged in and completely off.
I suspect you would be fine if you didnt charge it all day. Mine goes on at 6am, gets a call or two and some browsing through the day (staying on standby otherwise), and by 8pm I have about 80 to 90% left. It then gets heavy browsing between me and my wife between 8 and 10pm leaving me around 30% at the end of the day. If I start browsing earlier than 8 Ill be left with 10 to 20%. Most of the day Im on a 3G/HSDPA network which uses more power than EDGE.
Have you tried going all day without charging?
Im option E: plugged in and completely off.
I suspect you would be fine if you didnt charge it all day. Mine goes on at 6am, gets a call or two and some browsing through the day (staying on standby otherwise), and by 8pm I have about 80 to 90% left. It then gets heavy browsing between me and my wife between 8 and 10pm leaving me around 30% at the end of the day. If I start browsing earlier than 8 Ill be left with 10 to 20%. Most of the day Im on a 3G/HSDPA network which uses more power than EDGE.
Have you tried going all day without charging?
techntrek said:
Have you tried going all day without charging?
Click to expand...
Click to collapse
Never happen for me. A single battery will not last the whole day for me. I use it so much that I normally also use a spare battery. When a battery runs out, I simply go the charger to take out the then fully charged one and swap them. So I never get caught not having any juice. If I'm in the car, then a single battery will suffice as the car battery quickly fully charge it.
eaglesteve said:
Never happen for me. A single battery will not last the whole day for me. I use it so much that I normally also use a spare battery. When a battery runs out, I simply go the charger to take out the then fully charged one and swap them. So I never get caught not having any juice. If I'm in the car, then a single battery will suffice as the car battery quickly fully charge it.
Click to expand...
Click to collapse
Today I went 5 am to about 7:30 pm without a charge. But man was I hurting when I got to the car! Had to plug in right away, down to the short red bar on the top, I think that's 10%.
thanks for the responses
cool, I feel a bit better about leaving it on all night. even if its just standby mode, I need it there for the calls....and who knows maybe ill wake up and wanna check some news
On and powered - Its on the bedside table and runs SPBTime as a bedside clock. I use phonealarm to turn down the screen brightness to zero, volumes to 10% at midnight, then at 6.45, turn up the display back to 100%, volumes upto 60% and then trigger a connection to BBC Radio 1 via Windows Media Player to wake me up. And if that fails, SPBTime kicks off an alarm at 7am which I can't ignore and wakes me up.
I pretty much leave the thing running 24x7 and it doesn't spend that much time off the charger (Charged when by the bed, and charged at work - only between times that it doesn't get plugged in). I accept that the battery will probably need to be replaced at some point, my biggest concern is the backlight wearing out.
Well, I don't really use wifi that much, but BT's always on. And it is always in stand-by mode when I'm not using it. And currently, I think I could go about 3-4 days without charging it, and using it quite heavily as it is both my personnal AND professionnal PDA and phone and I'm on the phone A LOT.
My secret (I feel like a "Barbara Gould Woman" ) ?
- stand-by after 1 minute inactivity instead of the default 2;
- Pocket Hack Master + "disabled XScale scaling functionalities" + PHM scaling engine with specific settings, among which 204 MHz as lower speed;
That way, my Athena's about 98% of the time at 204 MHz, and still feels responsive because of my scaling settings.
Thanks for all your responses!
Ok, this may sound a little bit strange, but once, maybe twice a day, I see a long bar on the Awake status in the Battery Use screen, indicating that something is keeping the phone awake for some time, usually a couple of hours.
Straight example:
I charged my phone to 100% on 8 April, around 22:30.
It's 10 April, 14:35 now, so it's on for about 1d 16h.
It still has 26%, with screen brightness set at 10%.
The alarm was set to 9:00 on 10 April.
Usage statistics:
- Display 28% (2h 16m)
- Cell Standby 22% (1d 15h 44m)
- Android System 17% (51m keep awake)
- Phone Idle 9% (1d 13h 28m)
- Android OS 5%
- OS Monitor 5%
- Voice calls 4% (7m 24s)
- Google Services 3% (16m keep awake)
- Google Search 2%(12m keep awake)
- Launcher PRO 2%
On the battery graph, I clearly see the flat line part of the last night (10 April, 00:00 till 10 April, 9:00), where I was asleep, indicating that there was no awake state, and the battery wasn't drawn of power.
But, because I was to lazy to get up when the alarm rang at 9:00, I consecutively put it to snooze about 8-10 times. That meant from 9:00 till ~10:30. After the last time on snooze, I completely turned the alarm off. I got up at 13:30 (yea, I know, I was kinda of lazy today).
Well, the problem consists in the fact that, even after 10:30, when I shut the alarm down for good, it was still awake. The awake bar in the graph points from the first time I put it on snooze till when I got up. That means from 9:00 to 13:30.
I installed OS Monitor from the Market and analyzed the logs. Indeed, from 13:15 till 13:30, the wakeup wake lock was triggered about 15 times only for alarm. So, the process was still on, even after i turned it off. What gives ?
Is it normal to even stay awake after snooze ? Can't it just wake up right when the snooze time ends ? I can't believe that it really needs to stay on all the time. And what about AFTER I turned it off ? Why the hell does it need to stay awake then !?!?
It's so unbelievable, that I actually don't think it's something Google-related (Android code fail, I mean), maybe something to do with MY phone in particular, though that would be stupid as well, I know. So what the hell is going on here ?
PS: Oh, I almost forgot. It's not only the alarm. One night it started to stay in awake mode from ~01:00 midnight till 10:00 in the morning. Unfortunately, I didn't have OS Monitor installed then. But I can give you another 7 processes that bust the wake up, besides alarm. Those would be the following: mmc_delayed_work, gpio_input, modem_fmt, modem_ip_rx, KeyEvents, PowerManagerService, max8998-charger (WTF IS THIS !>!>!>>!>!?!>!>!!?!?!?!?)
PPS: About the battery, I think it's faulty, because I have barely used it in the last 1d 16h and it has 26% left. What do you think ?
Dont think its a faulty battery. I get 17-18hrs n I use the hell outta my phone (200-500 text/day, gtalk, twitter, reading news articles, a couple YouTube videos n maybe a phone call or 2...)
Yea, well... if I send 200-500 text/say + gtalk + etc. etc. those 1d 16h would drop to about 8-10h. Compare that to your 17-18h. It's not really good now, is it ?
What's your screen brightness and how long does your screen stay up ?
Well, I have an update for 1 process from the list of 7:
gpio_input, is a process that handles physical buttons. To be more precise, every time you press the power button to wake up the device, the process is being activated.
Furthermore, after I pressed 2 times Volume Up + 1 time Volume Down + Power button, with a total of 4 button presses, it would fire up 4 distinctive gpio_input processes. So, for every physical button pressed, another process would fire up.
So no need to worry about this one. Let's see the others. The alarm one is still present all over the freaking place !
PS: Forgot to mention something: the always-awake state has gone sometime during the day. I think it was right after I did a restart. Dunno why... it just ended. Pff.
I think this is a bug because I see it on my nexus one too. Over night I'll see solid line for hours showing my phone woke up. But interestingly no battery drain happens, its just reported as being awake.
RogerPodacter said:
I think this is a bug because I see it on my nexus one too. Over night I'll see solid line for hours showing my phone woke up. But interestingly no battery drain happens, its just reported as being awake.
Click to expand...
Click to collapse
Exactly.
As for the battery, I've calculated my usage of 3G talk-time (10 mins of talk time on my phone representing 4% of battery), compared to the official stated talk-time (of 400 mins):
Oficial:
400mins = 100%
10 mins = x%
x = 2.5% from the total battery level (x represents how much % of battery level should 10mins of 3G talk eat juice, after Google standards)
Real stats:
10 min = 4% out of 95% battery level
Phone = 4/100*95= 3.4% from the TOTAL 100% battery
y mins = 100%
10 mins = 3.4%
y = 1000/3.4 = 294mins ~= 300mins REAL TALK TIME
So, after calculations, it seems that for MY phone, the 3G talk time is actually 300mins, not 400 as Google states. That's an argument for WHY I actually believe my battery sucks. Well, it doesn't TOTALLY suck, as some of your batteries here on the forum... but it is indeed below the standard. Isn't it ?
Yep, it happened again. No problems during the night, but in the morning, when the alarm started, the always awake state has begun. It now shows a long blue bar that spans for about 3-4 hours. What is peculiar is that the wake lock alarm is on during the hole day, even if the alarm is completely off.
LE: Surprisingly, after a restart, it would sleep normally. I can't think of any other possibility besides the alarm (I mean, if you put the alarm to snooze, it will keep your phone in permanent awake state onwards from that point.)
What is even more interesting, is that you don't need to restart the device to finally put it back to sleep, as I stated above. I've charged it to max and the always-awake state was gone. Interesting, isn't it ? Guess it's just a glitch... If, somehow, someone knows the answer to this, I would gladly listen to it. Until then, well... I guess I'll just forget about it and never bother again. Hope you guys don't have problems with this and/or something similar. Cheers !
I have the same on Acer Liquid Metal.
Any remedy foud?
Tried to track down with aLog, but useless
I'm not quite sure... but I think maybe Maps is the cause. Again, I'm not sure at all, I'm just seeking a pattern every day I use it, and this far, Maps has been the best bet for this glitch. Can you confirm that ?
LE: Forgot. The remedy is, well... just go to Task Manager and stop the app.
Also, I have seen 3 instances of this process:
- com.google.android.apps.maps
- com.google.android.apps.maps:NetworkLocationService (I think this one is the problem)
- com.google.android.apps.maps:Friends (or something like this; and wondered what the hell it is for...)
For me the culprit is definitely maps. And that effect is doubled when I'm signed in to latitude. Just by signing out of latitude I can double my battery life and by disabling "wireless networks" in the location settings my battery life can be tripled! There is something really wrong with the maps app here.
Sent from my Nexus S using XDA App
anirudh.pullela said:
For me the culprit is definitely maps. And that effect is doubled when I'm signed in to latitude. Just by signing out of latitude I can double my battery life and by disabling "wireless networks" in the location settings my battery life can be tripled! There is something really wrong with the maps app here.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Thanks a lot for the input, really appreciate it. Unfortunately, I don't use Latitude, so I can't confirm that part. Neither the wireless networks part, I haven't notice that before... but I'll see what I can come up with.
Still searching what to stop
All you said was already deleted/frozen but problem persist
Last night I was reading a PDF with EzyPDF, I pressed the power button to put the tablet to sleep and put it on charge.
The next morning I put the tablet in my bag and went to work. 11 Hours later I went to use the tablet for the first time that day and the screen was powered on at the lock screen. I unlocked it and noticed the battery was down to 22% and the display and been on for 8 hours.
I realised that EzyPDF was set to stop the tablet from sleeping, but it's stupid that even though the device is on the lock screen it still doesn't go to sleep if the last app open is set to stop the screen from sleeping. Well actually it would be fine if this stupid device didn't keep turning the screen on at random while on standby. Is there any way to stop this? None of the custom roms seem to fix the issue either, I'm beginning to think it's a hardware fault. I think I have to be extra careful and make sure I am sitting at the home screen before putting the device to sleep in future.
So I have my Samsung Focus on Mango.
And just last night, the power button started acting weird. First it wouldn't charge, and then now, when ever I press the power button, just to lock/unlock, it acts as if it is going to turn off, with the "slide down to power off" screen. If I press home or anything to get out of that, it'll shut off anyways, and then it takes a longish press to turn it back on.
(I hope that makes sense)
as of now I'm going to drain the battery and charge it, just to see if anything might change, I really don't want to softreset/hardreset and start the phone fresh again, that's my last resort.
I'm thinking it may be a problem with the power button, possibly pressed in. Either that or something around that nature.
Any one have any advice, or ideas on what to do?
This happened to me, but it was BEFORE the Mango update you lucky dog. So my phone just kept turning itself off and on whenever it felt like. Even entering a limbo state.
It also refused to update the battery meter, which can be fixed by removing the battery then turning the phone off and on again. Trial and error.
The fix I did was took it to an AT&T store got it approved for a replacement. Just take it in to your carrier's store and get it replaced. Remember to factory reset before they take it and to sync all information to respective windows live accounts/Zune on the PC.
Were you under warranty or insurance though? Because I'm not.
Well yeah I was under carrier warranty I suppose. I don't know why you wouldn't be under warranty. I even Walshied my phone too, but I did fix it. I'm not sure what you can do to fix it, other than getting a new phone. Sorry!
Battery saver says I have about 1 day 13 hours after a full charge. In real life I think this is better than what I got with NoDo.
To save battery I have:
- Screen set to low brightness (also preserves SAMOLED screen)
- E-mail set to check every 30 minutes
- WiFi off unless I'm using it
I always charge off AC as my PC doesn't seem to charge the phone at all. The phone will say it's charging but it won't actually do anything. Probably an issue with my motherboard not providing enough juice to the phone.
cysser0 said:
Battery saver says I have about 1 day 13 hours after a full charge. In real life I think this is better than what I got with NoDo.
To save battery I have:
- Screen set to low brightness (also preserves SAMOLED screen)
- E-mail set to check every 30 minutes
- WiFi off unless I'm using it
I always charge off AC as my PC doesn't seem to charge the phone at all. The phone will say it's charging but it won't actually do anything. Probably an issue with my motherboard not providing enough juice to the phone.
Click to expand...
Click to collapse
This has nothing to do with his problem at all.