[BUG] - Calling TMOUS Support Turns off Speakerphone until Soft Reset - HD2 General

First off - this is on TMOUS, stock 2.13 ROM
I noticed this last night when trying to activate my wife's visual voicemail on her new HD2 (I got mine on the release day, and we picked hers up for free over Father's day... happy father's day wifey ).
If I call 800-937-8997 from my device, it hides the phone keypad and automatically opens the "My Account" app, this in itself is annoying because I already know I can't get my question answered there. However, I noticed that I couldn't put the call on speaker (so I had to listen to Miley Cyrus' cat-like voice screaming into my right ear, T-Mobile... this is not cool) and after hanging up ALL subsequent calls to any other number have the speaker disabled. It is not until I actually soft reset the device that I can use the speakerphone again.
I accidentally clicked on the number in my history and the same thing happened today so I can replicate the bug. Anyone else notice this same thing?
-----
Edit: I also posted this over at the HTC Forums and at least one other person has noticed this after a call with TMobile(611).
http://community.htc.com/na/htc-forums/windows-phone/f/90/p/3724/15605.aspx

I HATE it when this happens. I try not to even call 611 anymore b/c it's so freaking annoying. Is there any work around for this yet?

I saw a post on these very forums not too long ago (although the post itself was very old) that said TMOUS know about this issue, acknowledge it is there internal phone system that is causing it but have no idea why or how to sort it.
I can't find the post right now but it is poking about somewhere.

Related

Sprint Mogul "dink" sounds

In hte last month or so I notice that I have a noise "Dink" when I use my phone. This is either thru history button it dinks to redial some one that earlier called me it dinks... any ideas this can drive me crazy... I checked all of my settings and cannot find a setting or reason why it does this.
Thanks
Chuck
PAE
PineAppleExpress said:
In hte last month or so I notice that I have a noise "Dink" when I use my phone. This is either thru history button it dinks to redial some one that earlier called me it dinks... any ideas this can drive me crazy... I checked all of my settings and cannot find a setting or reason why it does this.
Thanks
Chuck
PAE
Click to expand...
Click to collapse
I have also been plagued by a mysterious 'dink' sound. I haven't taken the time to properly nail down the cause but if you change your devices' sound profile you may find that the 'dink' will stop....
It hasn't bothered me enough to concentrate on but I would be interested in learning the root cause.
---- oh, it may also be related to whether a bluetooth headset is 'engaged' or not.
Cheers
Imm-o
I am in the same boat. Mine just started about a week ago. The "dink" occurs for me when I hit talk (hard key) when calling someone and when ending a call with the end hard key. It also happens when I use the end hard key to go back to the today screen. I noticed previously (before the "dink" appeared)that there was a subtle noise (quiet beep) when performing these functions, and now it seems to be exaggerated into the "dink" noise. Also, recently my phone started going to standby when I would connect to a call. This started at the same time as the "dink" noise. Strangely, now the phone does not go to standby anymore, but still has that aweful noise. It is slightly irritating.
I have recently upgraded S2U2, S2P, added UI Tweak & Opera Mini. I'm not sure if it really has anything to do with those programs, but thought I would mention it.
I haven't changed any things setting or uploaded any programs. What is strange I went thru all my settings and listened for the same sound and it is not on the list at all. So its a self generated sound. Irritating at the best. So whom on this forums can think of a fix? I know its a Sprint plot to take over our phones..... hehehehehehe
Chuck
PAE
Likewise, pisses me off too. I press buttons by mistake and my phone keeps making the same noise...but it kind of warns me that i hit something when I didnt plan to...still annoying
I think immorion is right. I had it too. Turned off bluetooth for a while, no more 'dink'.

Searched WIKI and posts, think it's posessed

My phone with no change and with every rom is now doing the following.
1. Instead of alarm going off, it calls back the person that last called me at the time the alarm was sapposed to have gone off... sometimes.
2. Calls last call dialed at random often. No specific time of day or number, it just picks a recently dialed or call recieved number, and calls it.
3. Not sure if it's my cheek, but it looooves to put calls on hold as soon as i anwer or in the begening of the call.
4. Any slight touch or fast movement or large breeze over the bottom buttons (mostly noticed on the 4 way) it will call a person.
5. It can never find a 3g network and wants to know if I would like to make a voice cal instead. That's on any call that's not on my sbp favorites.
I know the answer to many other questions, but these are the ones that concern me most that just started out of the blue and i can't find anything other than the mention of one person here saying his phone calls his wife in the middle of the night. I feel the pain.
Any ideas? thinking of going iphone 2.0. Got most the stuff i use and it's stable. But i LOVE the qwerty and would really rather keep this hermes.
Any help is much appreciated.
Thanks everyone,
Joe
oh yeah, and the alarm clock, birthdays, and appts change days and times then go back to the correct times and days. Does this about once a day.
Thanks,
Joe
Ref issues 1-4
My guess is a switch on the D/pad is not releasing correctly/fully and is causing an intermittent contact at the slightest movement or sound. I think you guessed that already.
So anyway - to rule out a software fault you could backup and do a hard reset and test before restoring the backup.
If that fails - assume a hardware fault.
Possible things to check - would require dismantling.
remove the d/pad. Cgeck the buttons for visible movement/any sign of poor contact and release.
If all appears fine then re-assembly will automatically have caused the d/pad connector to be re-seated (another possible cause of the issue - loose connection).
If the problem remains, my best guess for a fix would be d/pad board replacement.
Mike

Phone calls drop... BlackBerry Connect the cause?

I bought a TP2 a couple of weeks back; first thing I installed was Blackberry Connect (following instructions on this forum). BBC works perfectly, often pushing email out to the TP2 faster than I get it on the desktop. It's a real winner, pushes PIM info out to Pocket Informant 9 very nicely etc etc. I'm very pleased with the whole set-up.
However, I noticed that the TP2 was regularly dropping calls, both incoming and outgoing. What happens is this: when I make an outgoing call, I dial the number, the calling screen (the one with the dark grey "keypad" key and the red "end call" key) comes up briefly, there are often three quiet beeps and the phone reverts to the green phone screen (the one with recent numbers, the dial pad and the "talk" key). On an incoming call, the answer/reject screen comes up for a second or two with a ringing tone, but before I can pick up, it drops and usually goes off to voicemail. A soft reset seems to cure the problem for a short while, but I was ending up doing a dozen soft resets a day to pick up voicemails and make calls.
After BBC I had installed Kaspersky Antivirus, wondered if it was that blocking calls, turned everything off. No change.
I then suspended the BlackBerry service yesterday and used the phone with no problems (switched BBC on and off several times to check). It seems fairly clear that the BlackBerry connection is somehow interfering with the voice calls.
Any suggestions? Searching the forum hasn't produced anything. No-one on either of the two "BBC working/not working" threads here seems to have encountered this. Dropped calls seem to be an issue on some other HTC models, but no obvious solutions, apart from switching to GSM/manual frequencies. I don't know whether that's the issue here.
Apart from BBC, Kaspersky and PI9, I'm using the machine pretty much as it came out of the box: ROM is 1.19.401.1 (51489) WWE dated 22/6/09 whatever that means. I downloaded a Hotfix from HTC to correct issues with using + in SMS messages. BBC is v.106. I'm on a UK o2 corporate tariff with data and BlackBerry service.
I'm not sure if this properly belongs as a new thread - it doesn't seem to fall within any existing thread, but Moderators please move it if there's a better home.
Thanks very much.
Hi,
I have received my Rodhuim last Wednesday.
From Wedneday to yesterday, I had not problem with phone calls.
I have installed BB connect yesterday evening so I'll let you know if I have the same problem or not.
Murcielago said:
...I'll let you know if I have the same problem or not.
Click to expand...
Click to collapse
Thank you. Judging by the lack of replies, this doesn't look like a widespread problem.

In call sound help

Ok so its happened twice today. I was calling someone and it showed it was dialing and connected but i didnt have any sound from the ear speaker or the speaker phone. The 2nd time it happended it apparantly went to voice mail but i didnt hear anything until the voicemail said that i need to leave a longer message. Has anyone else had this problem?
Once connected hold the volume rocker on the side of the phone all the way up, aside from that I have no idea.
yea its wierd i know, i've called my wifes phone 10 times trying to replicate it but cant. but this morning it happened twice within 1 hour. i had to call back and then it seemed to work fine. hopefully its just tmobile being crappy and not my phone.
This is just IMO so there is no fact to what I am going to say. Myself, I think it is a HTC thing. My G1 did that all the time but when I got me a Cliq, I never had that issue again. Now that I have the N1 I have encountered this same problem again. It tends to happen more if you are in an area where is it Edge/GPRS.
predator290 said:
Ok so its happened twice today. I was calling someone and it showed it was dialing and connected but i didnt have any sound from the ear speaker or the speaker phone. The 2nd time it happended it apparantly went to voice mail but i didnt hear anything until the voicemail said that i need to leave a longer message. Has anyone else had this problem?
Click to expand...
Click to collapse
I have experienced similar issues....For instance, I called someone today, and I couldn't hear them, it was weird...anyway, I got someones voice mail while calling them and it kept saying it could not hear me to record the message, LOL! I am striking it up to no being familiar enough with the phone or maybe my face hit the hold button or something on the screen, but I found it all strange. It's quite possible there is a bug or something although the touch screen can sometimes be touched by your face or whatever and put the call on hold by accident, etc. etc. Take a look at the on screen options once you make a call, there are many options including a hold button in the upper left hand corner which can easily be touched by your face, ear etc.
this is what the proximity sensor is for. it turns of the screen when it comes near your face.

HD2 Dropping calls

Hi guys, this is my first post - very exciting.
I've had the HD2 for 3 weeks now and I love it. The only issue I have is with it dropping calls. I don't think it handles the handover from cell to cell very well but that's not my main issue as it happened from time to time on other phones too. My main query is with the clever accelerometer related functions. According to the manual, during a call if you put it face down it activates the speaker. Mine just ends the call. I think that it is getting confused during calls if I move and cutting me off. Done two hard resets but no joy. Does anyone know how to disable the function either through settings or registry?
I've looked around for quite a while on the forum and can't find what I'm looking for. Can anyone point me in the right direction?
Cheers
Dan
PS It has stock O2 ROM, BSB tweaks, etc
Danno320 said:
Hi guys, this is my first post - very exciting.
I've had the HD2 for 3 weeks now and I love it. The only issue I have is with it dropping calls. I don't think it handles the handover from cell to cell very well but that's not my main issue as it happened from time to time on other phones too. My main query is with the clever accelerometer related functions. According to the manual, during a call if you put it face down it activates the speaker. Mine just ends the call. I think that it is getting confused during calls if I move and cutting me off. Done two hard resets but no joy. Does anyone know how to disable the function either through settings or registry?
I've looked around for quite a while on the forum and can't find what I'm looking for. Can anyone point me in the right direction?
Cheers
Dan
PS It has stock O2 ROM, BSB tweaks, etc
Click to expand...
Click to collapse
In terms of dropping calls, it is usually due to the handover sequence between cellsites, rather than the handset itself.
I'm guessing you are on O2? If so, PM me your location and I'll get my "inside contact" to take a look at any outstanding issues there.
I must admit, I've not used that accelerometer feature yet, but I have turned it on. (Under Settings -> Sound & Display -> Ring and Notifications)
Erm.. This might sound like a dumb post but I was having problems with call disconnection whilst in the middle of calls. I discovered the problem - I'm LEFT HANDED!
When I used the device I held it in my right hand and type/operate with my left. When I held the phone to my right ear to have a conversation I was occasionaly touching my cheek with the call-end button and that's how I was getting repeated disconnections - true story.
I am now a practicing ambidextarian...
Thanks for getting back so quickly guys
a practicing ambidextarian eh............ I wish I could breathe underwater! (sorry I couldn't resist it)
I don't think I'm cutting off the call through contact with the screen all the time though but yes I have done it more than once!
Thanks for the info rp-x1. I'm in Settings -> Sound & Display -> Ring and Notifications and the only thing that looks relevant is the 'Quiet ring on pickup' option and I'm not sure it's related. For instance, I got a call early yesterday morning and answered the call in bed. When the wife elbowed me and I turned on my side the phone assumed I was putting it face down and ended the call. I'm looking to disable this function.
Dropping Phone calls even in locked screen state
I am also dropping a alot of calls . Not sure if it is related to face down as the phone is always upright after answring a call. May be the call end button.
Having said that the phone was locked when I received a call today. I moved the slider to answer said "hello", then after 3 seconds it disconnected.
Any ideas?
Thanks
edit: Seems like a proxomity sensor issue, judging by other threads. Will continue to search for a fix/workaround.
htc hd2 dropping calls
Hi everyone,
I have a htc hd2 since 1/2011, love the phone BUT i HATE the dropping calls problem!! Please help. also will upgrade to windows 7 help with this problem.
I hardly use the phone to make calls, so I'm not sure if the calls dropping in the past is any relation, but as stated by Danno320, according to the manual ( i went back looking for this ), turning the phone face-down will activate speakerphone.
This is so exciting... so I tried it a few times.
All it did was to disconnect the calls.
I wonder if the action really does turn the speakerphone on.
Anyone who's tried and succeeded?
I also want to know if there's a solution to this now that I know my phone isn't functioning like what the manual said it should be...

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