I called t-mo customer support to gripe about the constant syncing problem. They told me that it was google trying to sync the calendar and that google was working on a fix. I asked the rep if he thought I was dumb because I can go into sync settings and see that it's t-mobile sync that is running constantly not google. After that he told me they are just supposed to say it's google.
I've never had a problem with my service and the way the company takes care of their customers is why i'm still with them instead of switching to a company with better phones (which is pretty much every other cell provider) But really, purposefully lying and trying to blame issues on google because they can't figure out what they did wrong, that's just sad.
I think their CS is getting to soft and fluffy...
The past few times I have called them, they praise me for being with them since 2008 and mention it 3 or 4 times. Most of their reps don't seem to know much about android at all, just what they read from their computer screen.
skullkandy said:
I called t-mo customer support to gripe about the constant syncing problem. They told me that it was google trying to sync the calendar and that google was working on a fix. I asked the rep if he thought I was dumb because I can go into sync settings and see that it's t-mobile sync that is running constantly not google. After that he told me they are just supposed to say it's google.
I've never had a problem with my service and the way the company takes care of their customers is why i'm still with them instead of switching to a company with better phones (which is pretty much every other cell provider) But really, purposefully lying and trying to blame issues on google because they can't figure out what they did wrong, that's just sad.
Click to expand...
Click to collapse
At least on my end, this is not true. I have ONLY Google listed on my Sync screen and have zero issues. I deleted T-Mobile's sync as well as Facebook and all is right in the world. In fact, the constant sync didn't go away with JUST T-Mobile deleted, which leads me to believe it's either Facebook or a combination of Facebook and T-Mobile Sync that is doing something funky.
jadambpharm said:
At least on my end, this is not true. I have ONLY Google listed on my Sync screen and have zero issues. I deleted T-Mobile's sync as well as Facebook and all is right in the world. In fact, the constant sync didn't go away with JUST T-Mobile deleted, which leads me to believe it's either Facebook or a combination of Facebook and T-Mobile Sync that is doing something funky.
Click to expand...
Click to collapse
Yeah, google has never caused my sync issues, it's always the t-mo sync which i don't even use because i keep everything on my google account.
I would ask how you deleted them but I'm not exactly the brightest guy when it comes to this stuff so I'd rather wait for a good stable rom that has all that social networking trash removed already for me.
i've been with them since '98 and a long 12 years it has been, up until android came along i was always hard-pressed to find a phone that would be an upgrade from what i was using at the time. once i switched to smartphones they got less and less helpful as a company but always thank me for being with them as long as i have. they do have the best customer service which is why i use them, and now that they are on top of the android game i love them a little more and may be getting hired in the next few days as a sales rep(finally start getting paid for all my sales)
back on topic though, even with t-mo sync disabled it does this, though today it hasn't been nearly as bad syncing all day.
I worked at T-Mo for three years. They do not hire people for their brain power. They hire salesmen. Plain and simple. You are held responsible for how many people start up new service with you, not how many problems you fix. That's the reason I left. I spent my time trying to do the right thing and got punished for it. Speak up people, or you will never be heard.
yeah but that's how all sales jobs are now, i do like to fix people's problems, but selling is SUPPOSED to come first by the book so if i can do both i will love my job. i have a pretty solid customer base right now and i don't even work for them yet, i like to go into the store and get sales, then hand them off to my buddy who does work there
skullkandy said:
Yeah, google has never caused my sync issues, it's always the t-mo sync which i don't even use because i keep everything on my google account.
I would ask how you deleted them but I'm not exactly the brightest guy when it comes to this stuff so I'd rather wait for a good stable rom that has all that social networking trash removed already for me.
Click to expand...
Click to collapse
fwiw, i tried deleting the tmo sync account from the settings/accounts& sync menu; it said i would need to do a full phone reset/data wipe to get rid of the account....im not gonna do it bc im lazy and dont want to reset up my phone...i only get the sync issue once i reboot the phone so its not a big deal for me to stop it once every other day or so.
rnrstar said:
fwiw, i tried deleting the tmo sync account from the settings/accounts& sync menu; it said i would need to do a full phone reset/data wipe to get rid of the account....im not gonna do it bc im lazy and dont want to reset up my phone...i only get the sync issue once i reboot the phone so its not a big deal for me to stop it once every other day or so.
Click to expand...
Click to collapse
Just a warning: That phone reset will not allow you to delete the account, as it will still be tied to whatever apps it's tied to. Already tried it. I posted the method for actually deleting it in another thread on here (too tired to find it right now, haha), but you have to do it after flashing a ROM and before booting for the first time, so you'd have to do all the re-setting up the phone anyway.
donepate said:
I worked at T-Mo for three years. They do not hire people for their brain power. They hire salesmen. Plain and simple. You are held responsible for how many people start up new service with you, not how many problems you fix. That's the reason I left. I spent my time trying to do the right thing and got punished for it. Speak up people, or you will never be heard.
Click to expand...
Click to collapse
I hear you. I work for a huge corporation that sells websites and hosting. I'm one of the few legacy people left who knows the business, all they hire now are salesmen to cram more product down peoples throats without any knowledge of those products or the industry. I mean there are probably only about 2 other people here who know what an FTP is yet they sell hosting and websites to small businesses.
If I take the time to help some of these poor people who got suckered into buying a badly supported product and try and give the company a good image I get punished for "wasting time that I should be spending selling."
I turned off auto syncing, sure enough the sync icon is there and take a guess which one the culprit is.
I'm really pissed off we can't remove this T-MO account thing. It's not necessary since we have the google sync.
AFP520 said:
I turned off auto syncing, sure enough the sync icon is there and take a guess which one the culprit is.
I'm really pissed off we can't remove this T-MO account thing. It's not necessary since we have the google sync.
Click to expand...
Click to collapse
You actually can remove it after flashing a new ROM...
http://forum.xda-developers.com/showthread.php?p=6906361#post6906361
Tmo Contact Util <---Advance Task Killer
Everytime I kill it, the sync icon goes away
Everytime it pops back up, its running again. Is this the Tmo sync app your all talkin about....its drivin me nuts and eating my battery.
Edit: Also found something strange, when you go to General Sync Settings. (settings > Accounts&sync) Click "Tmobile" where you can there "uninstall it"..thoughit will wipe all your personal settings, so I opted not to. But I did notice it says the last time it synced was the 19th at 5am?
This is prolly why its consistently trying to sync. Tmos Servers are borked, its software on the phone is WAI but cannot communicate with its servers and the software just keeps trying to connect
So did I.
I also called customer care multiple times about my phone. Problems with syncing, problems with battery life, problems with DUST UNDER MY SCREEN. Anyways! They also could not give me one single problem with the syncing feature. Also they keep telling me no one else has called with problems regarding this phone? So I do not know what T-Mobile is trying to pull, but they are sending me a brand mew MT3GS this week. I do not know if I am going to keep it or not becuase I am still under my buyers remorse.
Related
3g connection goes on vaca periodically
you have to tweak the ish out of it, ( and im still not happy)
had it since March 24th... US tmobile
still trying to get to where it should be
email sucks , especiallly if you have gmail
i find myself checking this forum more than my email.
its really starting to pis me off.
i had high hopes for this phone , its really not user freindly
i had an iphone for 3 years , and was looking for a good change ,
F it , this is the official complaint thread....post here
and oh yeah , everybody i know up here in Boston ,MA. with this phone is complaining!!!!!!!!
WTF htc tmobile
omil25 said:
3g connection goes on vaca periodically
you have to tweak the ish out of it, ( and im still not happy)
had it since March 24th... US tmobile
still trying to get to where it should be
email sucks , especiallly if you have gmail
i find myself checking this forum more than my email.
its really starting to pis me off.
i had high hopes for this phone , its really not user freindly
i had an iphone for 3 years , and was looking for a good change ,
F it , this is the official complaint thread....post here
and oh yeah , everybody i know up here in Boston ,MA. with this phone is complaining!!!!!!!!
WTF htc tmobile
Click to expand...
Click to collapse
Sorry dude, but you're ranting more than explaining any of the issues.
What exactly are the problems?
ok dr.fixit
why does my web connection get lost every now and then , to the point i have to turn my data connection on and off.. and please dont tell me to disable HSPDA or whatever cuz i tried it and it still happens..
why does zooming in on websites using opera 9 make everything blurry( pics and text) ,please dont tell me to switch to opera 10 cuz that little zoom window that appears is terrible. and the auto resizing sucks.
why doesnt this phone download full emails ( with pics) ,i already set it to download full email , but then i have to manually download pics
i have bsb tweaks, regedit, cookies home tab, cleanram.. and this **** still freezes.
I can understand your annoyance, but talking sarcastically to people showing a wish to assist isn't going to encourage help from these forums.
Does the drop in connection happen when you are stationary (i.e. when you're sat at a desk in an office) or while you're travelling, or both?
Opera 9, are you zooming with pinch-to-zoom or double tapping? or both?
Do you have "Mobile View" ticked in the settings?
Have you got gmail set up as IMAP or POP3?
omil25 said:
i had an iphone for 3 years
Click to expand...
Click to collapse
That's the problem.
Stevie has been bottle-feeding you for three years and now you are overwhelmed with the freedom a real phone gives you
like Skycamefalling stated you have had an iphone for 3 years, so the tweaking bit you have to get to grips with, email on the phone works great i have 4 accounts working on mine and 1 of them is push,
tbh some of the issues you list could be down to your provider as opposed to the phone itself.
i have had my HD2 since dec 24th and love it to bits. i do not have any of the probs you list but then i am in the uk with a different version of the phone and a different provider as well.
Mike
omil25 said:
3g connection goes on vaca periodically
you have to tweak the ish out of it, ( and im still not happy)
had it since March 24th... US tmobile
still trying to get to where it should be
email sucks , especiallly if you have gmail
i find myself checking this forum more than my email.
its really starting to pis me off.
i had high hopes for this phone , its really not user freindly
i had an iphone for 3 years , and was looking for a good change ,
F it , this is the official complaint thread....post here
and oh yeah , everybody i know up here in Boston ,MA. with this phone is complaining!!!!!!!!
WTF htc tmobile
Click to expand...
Click to collapse
I can tell you that your 3g problems are probably because of T-Mobiles crappy 3g coverage. I can't get 3g inside any building at all in my area. T-Mobiles 1700 band doesn't penetrate through walls or objects as well as AT&Ts 850 3g band. I really miss AT&Ts 3g coverage... it worked everywhere for me.
For your freezing problems... do you remember to make sure you fully close any apps you aren't using with a task manager. If you have too many things running in the backround it can cause problems. Most people who are used to an iphone don't remember to do that.
skycamefalling ,,,,,that was funny.i have no problem tweaking internally. my iphone was tweaked beyond comprehension. you jester you!!
to all my British bretheren , i have the US version remember.
rp-x1,,,connection lost while both traveling and stable, on opera 9 , mobile view is off, and i use double tap as well as pinch to zoom, email,incoming is imap,outgoing is smtp
I have a TMOUS HD2 and I love it. I guess you have to be kind of technical at least to love this phone. Iphone is a no brainer, locked down OS. Pick up and download apps and use. LOL... All people I know, with an iphone, aren't really technical. I've never really cared for an iPhone. This is my first smartphone, but this is just buying me time for a real Mobile Computer.
daily driver,,,,dude im from Boston ,gimme a break will ya.
i have N-O problem digging into the registry.
RP-X1 ,,, you seem savvy, what do you propose ?
3G i cant help because you have a US version, tweaking wise whats the problem? email wise is it just the pictures downloading you have problem with
demon,,, yes its the pics i have a problem with on the email.
zara-whatever,,,, you have a point, verizon 3g is better then att, but att is better than tmobile,, oh and dude , my task manager is a quick link.
i might just have to go to verizon and get the incredible.......
dailydriver said:
I have a TMOUS HD2 and I love it. I guess you have to be kind of technical at least to love this phone. Iphone is a no brainer, locked down OS. Pick up and download apps and use. LOL... All people I know, with an iphone, aren't really technical. I've never really cared for an iPhone. This is my first smartphone, but this is just buying me time for a real Mobile Computer.
Click to expand...
Click to collapse
No, you don't. I have seen and experienced more problems with this phone and I'm an avid android user. I'm experiencing the same issues the poster is having as well, and I've experienced this with two different hd2's within the past couple weeks (buyers remorse is a godsend).
The phone may have the potential to rock face, but it's like my beloved Rx-7's... potential to kick a lot of ass but the reality is they're more problematic than they're worth. The phone has a lot of issues, you shouldn't HAVE to close down a single app in order for your phone to respond. Having the ability to do that is nice, but it shouldn't be a requirement especially if you're only running a couple apps like messages, music, opera and the phone itself.
I say if the person upset can take it back or sell it, do so. I am taking mine back if I don't see any improvements by this weekend.
Tweaking is fun when it functions; tweaking to get things to operate half right and it STILL doesn't even do that is beyond annoying.
Outta curiosity, could we take this phone to at&t and use it? (US side)
To put it another way, I feel as if i'm paying Tmobile/HTC/Windows Mobile to beta test their lack luster phone with zero software support and no forseeable end to the beta or a worthwhile product at the end of the cycle.
omil25 said:
skycamefalling ,,,,,that was funny.i have no problem tweaking internally. my iphone was tweaked beyond comprehension. you jester you!!
to all my British bretheren , i have the US version remember.
rp-x1,,,connection lost while both traveling and stable, on opera 9 , mobile view is off, and i use double tap as well as pinch to zoom, email,incoming is imap,outgoing is smtp
Click to expand...
Click to collapse
Does it drop the connection while surfing? If so, did the connection slow down/drop bars first?
Opera, Is it every page that goes fuzzy, does it do it on the mobile versions of the same sites? Do you get a checkerboard effect appear while zooming also?
Can't really help with the gmail issue as I only have hotmail on imap. I have seen a few posts mention that it doesn't download images unless requested. I must admit it does it randomly (although very rarely) on my POP accounts on mine.
I've not been able to track it down as to whether its due to closing the connection to the server prematurely, or whether its just having a funny 5.
neither of my accounts will download pictures auto apperently its a saftey feature something like that let me fine the link for you has more info.
Demon_man said:
neither of my accounts will download pictures auto apperently its a saftey feature something like that let me fine the link for you has more info.
Click to expand...
Click to collapse
I know Pocket Outlook stops it automatically, but mine download the entire message through pop after adjusting the settings.
veritas17 said:
No, you don't. I have seen and experienced more problems with this phone and I'm an avid android user. I'm experiencing the same issues the poster is having as well, and I've experienced this with two different hd2's within the past couple weeks (buyers remorse is a godsend).
The phone may have the potential to rock face, but it's like my beloved Rx-7's... potential to kick a lot of ass but the reality is they're more problematic than they're worth. The phone has a lot of issues, you shouldn't HAVE to close down a single app in order for your phone to respond. Having the ability to do that is nice, but it shouldn't be a requirement especially if you're only running a couple apps like messages, music, opera and the phone itself.
I say if the person upset can take it back or sell it, do so. I am taking mine back if I don't see any improvements by this weekend.
Tweaking is fun when it functions; tweaking to get things to operate half right and it STILL doesn't even do that is beyond annoying.
Outta curiosity, could we take this phone to at&t and use it? (US side)
Click to expand...
Click to collapse
I really don't understand why some people have all these problems with these phones, even after getting a replacement. I have had no issues whatsoever... I can run usually over 10 apps at a time with no lagging or freezing. It ran fine out of the box for me with no tweeks. I've installed and uninstalled many apps, including ones that were questionable to experiment and test out. I was actually surprised it didn't freeze up with what I threw at it. I've owned 8 other winmo devices and the HD2 has been the fastest, most stable one. So when I see people having problems with freezing, I have to figure you either have a faulty device or it's something the user has done (either installed something or using it in some way that causes it.). So saying that you have to tweak it to get it to work right doesn't apply to everyone or every HD2 and these issues seem to be for certain users or HD2s. It does seem that most of the people with these issues are people who have liitle or no experience with winmo, but I can't figure out how exactly someone would use it to cause these issues. Maybe there's a large number of defective units. idk.
Also, to use your Tmous HD2 on AT&T, you'll need to unlock it first. And you will only get edge speeds with AT&T... no 3g.
I have searched through XDA and read all the threads regarding the 'suspend process' issue. The specific issue is outlined in Issue # 11126 on the Google Code/Android project home...
http://code.google.com/p/android/issues/detail?id=11126
I am trying to get to the bottom of this, as best as possible. For all intents and purposes, this really appears to be a mystery. Ultimately, it appears as though there is (currently) absolutely no specific reason a to why 'suspend' runs wild until the device is rebooted.
My question is (I know we can all only speculate):
Is there any chance that this could be Google account-specific?
The reason I ask is, I've been doing some "testing," just to try and make sense of this for myself. Here is what I've done/come across thus far...
- My fiancee's first MT4G was a black one manufactured in Taiwan. It had the inferior LCD-SH-C2 screen. Her battery was draining VERY quickly - i.e. before noon, without using the phone for much else other than texting.
- I enabled USB Debugging for her, to "rule out" the init process issue.
- Even though she only had Handcent, Facebook and Angry Birds installed, I removed all of them, leaving only Watchdog.
- I factory reset her phone, twice.
- For all of the above, the device was not rooted. I have since rooted her phone via the steps in this thread.
I'm in the process of creating a new Gmail account for her, exporting ONLY her contacts and then using that account for her new MT4G (Plum) that's scheduled to arrive today. I'm actually thinking of NOT using her new Gmail account at first though, so I can use her original Google account on this new, clean device and see if the suspend issue persists.
I might just be wasting my time, but I enjoy doing this and I don't think it's a complete waste to try and find SOME constant here. Am I nuts for thinking it's tied to the Google account? The Google account seems to be a black box of sorts. There is more than just contacts, apps and settings, yet there is no "window" into everything else that comes down - e.g. I can't log in to Gmail and "configure" it to not restore her wallpaper or WiFi settings. So that's why I say it's a black box of sorts, since it's doing more in the background than we have control over.
Nothing is truly random, at least not in the context of Android and the hardware affected. There has to be some reason why users of various devices, either do or do not experience this issue. Whether it's a specific action or the something that differs between one person's action vs. another person's, there has to be SOMETHING that's triggering this on her device, yet never triggers it on mine. I guess I'm just trying to flush everything out and hope that discussing it will help rule out/rule specific variables.
Let me know what you find. This is driving me crazy! I charge my phone at night, so when I head to work it's at 100%. By the time I'm heading home (4-430pm)... the phone is around 15% battery.
Watchdog tells me suspend ranges from 5%-49% at any given time. I've never had suspend drop below 5% except on fresh reboot. I've noticed, though, after a reboot that the suspend process will slowly work its way back up to using lots of CPU cycles (it starts at, say, .2%, then 10 minutes later its 3%... 30 minutes later its 5%... an hour later its 9%). Battery just gets hotter and hotter due to this.
I'll be checking back to see what you find! Thanks!
mwelliott said:
Let me know what you find. This is driving me crazy! I charge my phone at night, so when I head to work it's at 100%. By the time I'm heading home (4-430pm)... the phone is around 15% battery.
Watchdog tells me suspend ranges from 5%-49% at any given time. I've never had suspend drop below 5% except on fresh reboot. I've noticed, though, after a reboot that the suspend process will slowly work its way back up to using lots of CPU cycles (it starts at, say, .2%, then 10 minutes later its 3%... 30 minutes later its 5%... an hour later its 9%). Battery just gets hotter and hotter due to this.
I'll be checking back to see what you find! Thanks!
Click to expand...
Click to collapse
According to XDA and Issue #11126, you're not alone.
What's really bugging me is that neither my first MT4G, nor its 1st replacement or its 2nd replacement, have ever done this. My fiancee's first phone did this. She is now using my 2nd replacement while she waits for hers to arrive (today). So a device that never exhibited this issue, over the course of at least a week of normal-for-me use, started exhibiting this issue for my fiancee maybe a day or so after using the phone.
I thought I had "solved" it when I didn't see it crop up the first day she used my replacement phone. She was quick to let me know I was incorrect.
So I've got serious pressure here - all of my MT4G's haven't exhibited the out of control 'suspend process' issue while I was using the devices, but with her, it does. <queue the jokes>
We own our own business, so we're in the same room all day long while we use our phones. I was the first to tell her, "it's something you're doing." I'm only repeating myself by saying that I blamed it on an app she installed or something she "did" to cause it. After factory resetting, what...2, 3 times...I'm starting to forget; after checking the apps that are installed (and removing all of them); after verifying every setting from USB Debugging, screen brightness, account sync, etc. I seem to at least be able to say, "every single setting, shortcut, widget, app or usage pattern, does not produce the issue on any device I have used with my Google account, whereas it does with my fiancee."
That's the most difficult part to get absolute - the usage pattern. She's doing such basic things though, but I know that even the slightest of difference can produce different results.
I will most certainly report my results, futile or not.
The only common denominator I've noticed so far is that it only affects Sense UI devices.
Chadastrophic said:
The only common denominator I've noticed so far is that it only affects Sense UI devices.
Click to expand...
Click to collapse
That seems to be the constant, to a degree. I'm seeing people state that they're having this issue on anything from the Samsung Galaxy S (i9000) to a Nexus running Cyanogen 6.1. That's people stating it though, so I'm not sure if they're actually experiencing the same issue or not.
I am biting my tongue, but I think I found another common denominator...I am going to post back in a coupla days once I've seen it last for this entire week.
hi,
i'm running cyanogenmod 6.1 on a desire hd and have been experiencing the suspend process problem exactly as described in this thread a nubmer of times now over the last week. so its definately not limited to devices running sense.
the only circumstances this behavior hasnt shown is when running 2g only with all other sorts of communications and sync off
zero_oli said:
hi,
i'm running cyanogenmod 6.1 on a desire hd and have been experiencing the suspend process problem exactly as described in this thread a nubmer of times now over the last week. so its definately not limited to devices running sense.
the only circumstances this behavior hasnt shown is when running 2g only with all other sorts of communications and sync off
Click to expand...
Click to collapse
Yeah, it didn't seem 100% related to devices running Sense, so thanks for posting back to this.
My fiancee was experiencing this across her first two MT4G devices and has yet to experience the issue on her third and final MT4G. I want to see it run the rest of the week though before I share, but the issue did pop-up for her pretty much within 24-48 hours on her first two MT4G's.
Shlongwoodian: I have been following your posts as the "suspend" process has been affecting me since I received my phone the first day available. However, I am reluctant to send for a replacement as all else is great on the unit I have and there seems no gaurantee that a new phone fixes this issue.
I have tried Tmo and HTC and both seem clueless; therefore, I appreciate your research and look forward to any "fix" short of waiting for Gingerbread.
Anyone have any wisdom to pass on? This issue is driving me crazy! I've noticed it most on my black MT4G (w/the good screen) after browsing the web, youtube or using the media player. My wife's red MT4G (w/the inferior screen) has had no issues and her battery is amazing! The first day she got her phone her battery lasted 24 hours without even conditioning it! Granted she doesn't use it like I do mine, but it is still a huge difference. When this issue comes up on mine, I'm dead within 3-4 hours. I have Watchdog set so when it alerts me I just soft reset. That clears it up until it decides to come back at random intervals. It usually doesn't come back until I open the browser, etc. With as much as I use my phone (I am constantly on the road), it becomes a major pain to have to constantly monitor battery life. Any help is greatly appreciated!!!
Man, I am sorry to report that I gots nothin'. Ok, here was my original theory...
I was speculating that "something" inside the Google/Gmail account was the cause. My reasoning being, essentially, your info is stored in a database. When you get an Android device, that online database is synced locally with the phone's database. We each have different databases and there is more than just your apps, Market links, contacts, etc. I never exhibited the /suspend issue on phones that she experienced the /suspend issue on. I figured it was database-specific.
If a table contains a value, or rather, does not contain a specific value (or if columns are missing, etc.), it can cause an application to respond in a negative way. Sometimes, this causes an error to bubble up in an application. Other times, it doesn't. In my experience, I've seen much more subtle issues in databases, that don't cause errors or a crash, but instead just cause "undesirable results."
When my fiancee got her final, good replacement Plum Glacier, we started with a completely new Google account. We thought we nailed it, when a handful of days passed without seeing /suspend get out of control, leading to Android System and/or OS sucking down battery life. I think it was nearly a week into it and one day while she was out, she realized she lost battery life really quickly - i.e. left the house with 90% and by the time she got to the store, shopped for a bit and looked, her phone was down to like 30-40%. She knows how to check for /suspend and it was, of course, back.
It's still not something that can be completely ruled out, since it's not a very air-tight test. There could be something about my Google account (which I've had pretty much since Gmail beta was available) that's keeping me (and others like me) from getting it or that idea could be crap.
For some reason, I have never, ever seen this happen on my Glacier(s) running stock 2.2.1. Phones that I never saw the issue on, she saw the issue on. There is so much speculation around it, but it just seems like "some people" don't experience it and "some people" do. It's all over different devices, different skill levels, etc. No apps, same apps, whatever and it happens to some but not others.
Sorry to get anyone's hopes up. I'll keep looking for differences/similarities though and if I find anything at all I'll - or if anyone else finds anything, no matter how ridiculous it sounds (yes, we've tested the 'rock' and it doesn't appear to suffer from the /suspend issue) - post it here.
Thanks for trying! It was a good theory. So . . . now what? Is there any way to get this ranked higher with Google, HTC, etc. to get more people working on it? It is really driving me nuts! It mainly happens after I use the web browser, then put the phone on standby for some reason. I can't even use the browser any more without needing to reboot it to save battery life. There is another thread, but specifically for the Evo and I think one for the Nexus one, all with the same problem. What if a new thread were started that is not device specific? That way we can get more people to star it and maybe Google or whoever will pay more attention to it! I would hate to think that we are stuck with this problem until when and if we get upgraded to 2.3. I would suggest rooting and flashing a new ROM, but even those with custom ROM's are having the same problem, so that's not going to help. Thoughts???
jpiano said:
It mainly happens after I use the web browser, then put the phone on standby for some reason.
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It truly is a mystery to this day. I've seen people say, "it happened right after I installed Handcent" or "it happens as soon as I do..." No one has come up with any concrete evidence thus far.
My fiancee has Handcent, I have Handcent. I used Handcent heavily, never had an issue. She stopped using Handcent - still has the issue. We've gotten so granular in our troubleshooting, we're literally tracking every step. LOL i.e. I pressed the trackpad to wake the phone, once; I unlocked the phone, I swiped my thumb once to view my Watchdog Widget on the screen to the left of my homescreen, etc., etc., etc.
So, for now, we just wait? My phone (and all previous phones) have been just fine. My fiancee however...yeah, I'm trying to find a fix pretty quickly.
One common theme that I've seen with this issue is that it only happens after I put the phone to sleep. I have never seen it crop up while actually using the phone. Maybe we're going about it the wrong way in trying to identify an app, etc that's causing the problem... perhaps it is simply the code involved in putting the phone to sleep and that's why there hasn't been any consistency with what one does to make it appear. In your experience, have you ever seen or heard of it showing up while the phone is being used? Perhaps it's just on mine that it works that way, but I thought it was worth mentioning. I know nothing about code or how android works so please forgive the noob comment if this is an obvious one. Merry Christmas!
I've got this problem big time. Returned my first phone because I thought it was the phone. First few days were good but lately its back and as bad as ever. First thoughts were angry birds twitter or wifi but I have no idea. If I can't figure this out I might have to sell this phone.
I will try to post some more thoughts. I think you're onto some good ideas here.
Sent from my HTC Glacier using XDA App
(Re-posting from the developer's Google blog where others are following this issue): Interesting about using the phone without a Google account. Not sure if this is relevant or not, but I've noticed something else with consistency. Granted I wasn't able to document the behavior through system panel at the time, but this has consistently happened. When suspend goes crazy, I can get it to stop simply by charging the phone! Even if I charge the phone for a few seconds, then unplug, it stays dormant without having to reboot. Noob speaking here but perhaps the part of android that actually logs the battery usage is suspending when the phone goes to sleep? When it us charging, this log is reset and clears the process from running. If this is even possible, then could someone write an app that clears this system log? Maybe by mimicking what happens when the phone is charging, we can at least temporarily clear the issue without the need tovl reboot? Again, I know nothing about all this so sorry if this is all irrelevant. Just sharing what I've noticed to be consistent. Thoughts??
Also, I saw on another xda blog (http://forum.xda-developers.com/showthread.php?t=870557&page=2) that someone linked this issue to a corrupt photo on the sd card. After formatting the card and restoring some files, says the issue has not returned!
jpiano said:
Also, I saw on another xda blog (http://forum.xda-developers.com/showthread.php?t=870557&page=2) that someone linked this issue to a corrupt photo on the sd card. After formatting the card and restoring some files, says the issue has not returned!
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I wonder if you're on to something with the SD card. I've been thinking I haven't seen the suspend issue return on my phone in quite a while. I just realized that the only thing I've really changed is installed a new 16 gb SD card. Since then, no suspend process problems. For those who are having the problem still, I wonder if removing or formatting their cards would show any improvement? Worth a shot if at least to eliminate another possible factor.
Sent from my HTC Glacier using XDA App
That's cool that this thread is flushing out other ideas and possible variables. I like the idea of connecting it to the charger for a couple of seconds, but my fiancee is so used to just rebooting her phone each morning and sometimes again by mid-day, that it's easier for her to do just that.
jpiano said:
Even if I charge the phone for a few seconds, then unplug, it stays dormant without having to reboot.
Also, I saw on another xda blog (http://forum.xda-developers.com/showthread.php?t=870557&page=2) that someone linked this issue to a corrupt photo on the sd card. After formatting the card and restoring some files, says the issue has not returned!
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I like the microSD Card notion. This is such a weird issue, that it's so easily associated with other items - e.g. applications, usage patterns, etc. This seems feasible though, but the only way to know for sure is to reproduce it. My fiancee experiences the suspend issue daily, if she doesn't reboot regularly. So, I should be able to take her microSD card and use it in my phone and get the suspend issue. I don't want to 'muddy' up by swapping microSD cards, so I'll try reformatting her card and see if that makes any difference. She usually sees the issue within 24-48 hours of a fresh boot, so it shouldn't be long before we see if that fixes it or not. I can check the card for errors, etc. as well.
werk said:
I just realized that the only thing I've really changed is installed a new 16 gb SD card. Since then, no suspend process problems.
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I'll be upgrading to a 16 GB Class 10 soon, so I can give her my Samsung if need be. I'd really like to see if this is it though. It would explain the "some people get it and some people don't" pattern.
I also noticed that the minute I plug the phone in the problem goes away. Not sure why, just confirming it happens to me too. I also should note that when I returned my phone, they popped my old SD card into my new phone. So if there is an SD card issue with a corupt file/photo that could be something as well. I wonder woody if your girlfriends phone has had the same SD card after how many times did you say you traded it in? BTW, a side note, how did you exchange it so many times? After I took mine back to the store on day 14 they told me I wasn't able to exchange it again.
I do have a 16GB SD card but just haven't had time to install it. Wanted to double check which things I need on the new one from the old one, but it might be a good way to test this issue. Let me know some ideas before I swap the cards and maybe I can help test this.
Also, one more thing, what is the app you're using to log stuff? I'm just using Watchdog Lite right now.
I've got to figure this out or this is a dealbreaker for me. I have waited 3 years to upgrade phones, first time on Android, really wanted iPhone but wanted to stick with month to month from TMob. If this continues I think I will move to Windows Phone 7 or iPhone if I have to, but I really like this phone when the battery is not draining like a leech.
Thanks.
werk,
Just wondering what process you went through when you upgraded SD cards. Did you copy any files over to the new one or just start blank?
Thanks.
royhobbs said:
werk,
Just wondering what process you went through when you upgraded SD cards. Did you copy any files over to the new one or just start blank?
Thanks.
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Just straight copied the existing files over from the old card to new one (new one in phone connected via USB, old card in SD adapter in my laptops SD card slot). I think some Angry Birds files didn't make it due to long paths, but reinstalled it and no problems since then.
So, my phone has been running fine for weeks (it was at I think like 600+ hours uptime before I had to reboot it for the first time two days ago). I'm running Apex 1.4.1, with no custom modifications. I was using it one day, then a little later it just started freezing for several seconds anytime I tried to do anything, then unfreezing for a couple seconds, then freezing, etc. I rebooted it, then it was fine for a little while. Then I was texting someone back and forth for an hour or so, and all of a sudden it stopped sending my messages. I rebooted, and it was able to send again. Now today apparently she isn't getting them again, because she asked the same question I already replied to, over an hour later (I mean, she could have just not seen the reply, but with the other recent problems I'm not betting on it...).
Has anyone seen issues like this? Also, come to think of it, Yahoo Mail has been acting just retarded...it keeps disabling status bar notifications on its own (twice so far), but regardless, when it IS notified, it's not letting me know when I get new emails, I have to go in and look. My batteries been dying a LOT faster, and my data usage has been steadily climbing over the last couple days (I haven't downloaded anything, and my normal usage recently has only been very basic) and I have a feeling Yahoo Mail has been constantly trying to connect but failing, except for when I manually go into it? But that's just a guess.
This is all just bugging me, so any suggestions would be helpful. I can just backup my needed apps, wipe and re-flash Apex, but if anyone has any other suggestions I would love to hear them. Thanks
Well I think you went wrong when you didn't shut it off for over 600 hours. Did you really need it to be on at that time? Even at night?
But anyway that's just my rant. Reflashing apex would be a good place to start. And make sure you just wipe everything. If that doesn't work, you may want to go completely back to stock and then back to apex
So you're saying this OS is not as stable as Windows? Because I've had Windows OS's stay running for months without issue. Gee, if Android isn't is good as Windows, maybe I should look into getting a WP7 phone... /sarcasm
If there aren't issues, then there's no reason to turn off your phone. Shutting it down at night is good if you don't want to charge it, but it really shouldn't be a requirement unless if Android isn't ready for prime-time (and no, I'm not saying that's the case). I had an issue, I rebooted, I had another issue, I rebooted, I had ANOTHER issue, rebooted, and so far it's been good since yesterday afternoon.
I really think it was the Yahoo Mail app though I don't know why it would have prevented sending text messages... I did a force stop, cleared it's data, removed it, rebooted, and then reinstalled the app. So far, it's been working OK from what I can tell. The data usage has slowed, battery life seems to be good again, and I'm getting notified of new Yahoo emails.
Actually I am not at all concerned with the software. I was talking about the hardware. Would you leave your computer running for 600+ hours?
Like I said, I have. My file server (Windows Server 2003) has been running (except for a few brief shutdowns for hardware upgrades/swaps) for over 2 years. My main PC (Windows 7) has been running, for the most part, except for a few times when I just felt like shutting it down, for probably the last 6 months.
Ok well if it works for you, then great keep doing it. But I'm just saying, as a computer guy, that is just a general bad idea
Nice to know, but I'm also a "computer guy" (professionally) and as a rule of thumb I keep my office computer on 24/7/365, as well as my home computers.
sfreemanoh said:
Nice to know, but I'm also a "computer guy" (professionally) and as a rule of thumb I keep my office computer on 24/7/365, as well as my home computers.
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Since you are a computer guy, could you please explain how there aren't any adverse effects on your hardware from keeping it running? Primarily on the cpu and fans? No chance you could burn something out?
Jmoney47 said:
Actually I am not at all concerned with the software. I was talking about the hardware. Would you leave your computer running for 600+ hours?
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Why would you shut it off? I don't think leaving it on all the time is the issue. why shut your cell phone off? I think that's stupid. Then again I'm a midnighter so I guess things are different for me. I never shut off my cell phone or PC.
Jmoney47 said:
Since you are a computer guy, could you please explain how there aren't any adverse effects on your hardware from keeping it running? Primarily on the cpu and fans? No chance you could burn something out?
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It's designed to run like that. I'm a big PC guy as well. I do a few custom builds here and there. Seriously turning it off and on all the time it going to cause more damage (especially to your HDD) then keeping it on all the time. It's like a car being in stop and go traffic versus highway mileage. I think the last time I shut my PC off was around Christmas cause I had to reformat and couldn't get it done before I went to work so since my network wasn't up yet no reason to keep it on.
Computers aren't like cars..."gunk" and "sludge" (and yes, I'm getting these highly technical terms from TV because I know crap about cars) don't build up in computers. Pieces wear out, sure. But that can happen just as easily from frequent turning on and off. Like I said, my two computers at home stay on almost constantly, and I don't exactly dust or vacuum frequently. The last thing I had to replace was in my gaming PC, and that was the video card since it was two years old and couldn't play Crysis 2 well enough.
sfreemanoh said:
Computers aren't like cars..."gunk" and "sludge" (and yes, I'm getting these highly technical terms from TV because I know crap about cars) don't build up in computers. Pieces wear out, sure. But that can happen just as easily from frequent turning on and off. Like I said, my two computers at home stay on almost constantly, and I don't exactly dust or vacuum frequently. The last thing I had to replace was in my gaming PC, and that was the video card since it was two years old and couldn't play Crysis 2 well enough.
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I don't know much about cars either. Maybe I wasn't using the correct tone, but I actually agree with you. Like I had said in my post I keep my machines running 24/7 usually same with cell phone. I don't know crap about cars either the only reason I used the comparison is that wear and tear from city driving or stop and go traffic (when compared to turning your pc on and off frequently) is worse than freeway or long distance without stop driving (as referring to keeping your PC on) So yea we are pretty much saying the same thing
Hey thank you for explaining it to me this way. I never thought of it like that. You are probably right. Excuse me for just one more question though: would keeping it on all the time actually end up using more power than you would if you kept it off?
Jmoney47 said:
Hey thank you for explaining it to me this way. I never thought of it like that. You are probably right. Excuse me for just one more question though: would keeping it on all the time actually end up using more power than you would if you kept it off?
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Well...yeah, obviously. But if someone tries to call me in the middle of the night for an emergency, and I don't get the call because my phone was off, well, that would suck. But with Apex, I've went to sleep on, for instance, 80% battery, woke up, and the battery still said 80%. As for my computers, well, yeah, that costs me a little more per month, but it's not breaking my bank, so it doesn't bother me.
cstrife999 said:
I don't know much about cars either. Maybe I wasn't using the correct tone, but I actually agree with you. Like I had said in my post I keep my machines running 24/7 usually same with cell phone. I don't know crap about cars either the only reason I used the comparison is that wear and tear from city driving or stop and go traffic (when compared to turning your pc on and off frequently) is worse than freeway or long distance without stop driving (as referring to keeping your PC on) So yea we are pretty much saying the same thing
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Lol Sorry, I wasn't referring to your posts (we just both happened to use car references).
Jmoney47 said:
Hey thank you for explaining it to me this way. I never thought of it like that. You are probably right. Excuse me for just one more question though: would keeping it on all the time actually end up using more power than you would if you kept it off?
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Yea but honestly if your pc isn't super holy **** beast mode it isn't going to be that noticeable. I have a nice higher-end PC and it isn't that bad on my bill.
Okay I've always had a concern of having my phone stolen and the data in it being used for nefarious purposes (i.e. someone buys with my google account). Well not that worried but its a thought. So after 6 months of cursing blur and trying to get rid of it I thought I would try out the "Locate my phone" with it.
Logged into my blur account and yep there is my phone (phone number isn't recongised), but when I try the "locate my phone" feature it just ends up searching and never finding. Not sure if this is a carrier issue (I brought an unlocked phone from the UK and I live in Australia, my carrier does not support the Milestone 2), but just wondering if anyone else has trialed this.
I had a go at lookout but kept force closing for some reason, and I figured if Blur did what I needed, no need to pay for Lookout.
I used the motoblur apps when I first got the phone just to see what they were like...
But I quickly got rid of them as the phone was running so slow and chuggy for a 1GHz and battery life was atrocious.
As for the locate my phone feature, you would have to leave GPS on all the time yeah?...the amount of apps and Google apps that can keep track of your movements if of more concern to me than tracking the phone if ever lost (I've never lost a phone to date, touch wood!)
Sent from my Milestone 2 using XDA app
I had tried to use the feature to test that if it works, but even if I enabled GPS, the web page was keeping finding my tombstone and resulted in failure. Maybe it was caused by the position I'm in (you know China's GFW always blocks some normal internet requests). Anyway, since then, I turned to pay attention to my bags instead of trusting in blur. And I should remind you that any thief who got your phone will pull out your battery at once and therefore any app can not work.
Sent from my Milestone 2
I'm not overly sure they would always pull the battery, if I was a theif I would pull the info on the phone first that way to grab details about the customer to onsell. Also be interested incase I left my phone at work (on my charger) and panicked when I got home.
I gave up on it, and tried Seekdroid, works great, only a $1. I have no issue with being tracked by my phone, I figured that they could do it from cell towers anyway (did install the app that access the tracking data out of interest). My life is so dull that I cannot see a reason why anyone would care for that info (they would find out the bus route to work and home again mainly)
MotoBlur Works for me.
Blur works fine for me. At least in South America, I tested the locate my phone feature and it worked flawlessly. I heard seekdroid is another great app for finding your phone as well.
Motoblur is a piece of crap, it only exists to slow down the device.
Sent from my A953 using XDA Premium App
Here where I work I was loaned a Nexus 10 for some experimenting and installing apps that would be used by other employees out in the field. I'm not a developer, or for that matter, very familiar with android and it's capabilities. As a followup, I don't know why I was chosen as the tablet guy.
Why I'm here, though, is because 2 weeks ago the tablet disappeared from my desk. A colleague thinks another department wanted to do some work with it, but if that was the case I'd like to think they would have let us know by now. I found on the local craigslist a tablet that could be the same one. Low price, and just a couple days after it disappeared.
Said colleague thinks that if the tablet was ever turned on and connects to the internet, that it would check in and we could track the location. I'm not sure that's the case. If it was, though, could someone turn it off? If they didn't know the password, is there a way to wipe the tablet anyway? And finally, is there a way to spoof the serial number so any attempts to recover/identify it would fail.
So, I just realized how this could look like I was trying to do those things myself. If that's a concern, just answer in a way that could answer my questions without letting me or anyone know how do those things.
I don't know about serial spoofing, but whoever has the account password MIGHT be able to access it on Android Device Manager, if you enabled that before it went missing. Without that or some other anti-theft app you've PREVIOUSLY launched (an app won't run until you manually fun it for the first time), I think you may be boned
I've been under the impression that my office is a pretty safe and secure place. I regularly leave thousands of dollars of camera equipment in the open without a second thought, so a $400 tablet seems like an unusual thing to disappear. With that said, I didn't even think to install any sort of tracking or security app. If anything turns up, I'll post about it here.
mattslote said:
I've been under the impression that my office is a pretty safe and secure place. I regularly leave thousands of dollars of camera equipment in the open without a second thought, so a $400 tablet seems like an unusual thing to disappear. With that said, I didn't even think to install any sort of tracking or security app. If anything turns up, I'll post about it here.
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You may be out of luck, sadly, then. The most yoau can do is change the linked Google account's password.