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i sent of my phone with a keyboard that was sticking
due to me dropping marmalade onto it
anyway i told them, that the keyboard din't work, i was having problems with call quality, and there was cosmetic damage
t-mobile agreed to fix the keyboard for me, and that only
so i sent it off
an 2weeks later
it came back,
with a new screen, new mainboard, new case, new stylus, new batter, new battery cover
everything on it is new
so much so, then have sent me a certificate to confirm that my IMEI number has changed due to the ammount of work done on the phone
at the time of sending it off, it had a hungarian windows mobile 5 rom on it, as i couldnt find a english version at the time of downgrading
so t-mobile, reflashed it for me
so if anyone is with them, i would recommend if you have any problems
phone up
and tell them you want it fixing, and don't lie to them, just bend the truth a little, and maybe you will get as lucky as me
plus i was also told, all MDA vario's from t-mobile have a 24month warranty with t-mobile
=D
aye they did a similar thing with me. before i got into xda-devs i had some righ5t probs with me hermes.
well i took the first one back and then they replased that. cant remember the fault mind. that one went wrong so they replaced that and then this next one went wrong again! called them up complaining and apparently if they repair a phone 3 times you can ask for a totally different phone to replace it. asked how much the kaiser would be and they said 30 quid and could be with you tomorrow. i was a very happy man and now i got a hermes and a kaiser!
they never asked for the hermes back either so always a bonus eh.
so any you guys got any probs out there even if its tiny get on the phone to t-mobile. could soon have a kaiser for 30 quid!
I work for T-Mobile and it's HTC policy to replace rather than repair a faulty unit under warranty.
As long as the engineer who looks at it doesn't determine it as damaged they always send out a refurbished unit.
sweet
so new fone
an hmm, yh i think the screen is going a bit unsensative on this one
*wink*
lol kasier for £30 ull be my new years gift
haha
Well it looks like T-Mobile will be getting a call from me today for a return. For absolutely no reason my rear speaker decided it no longer wants to work. Which means no ringer. I will admit I'm normally rough on phones and I know to get insurance when I got this one I didn't. How ever since this is clearly a hardware failure over the phone being abused I should have no problem. Just makes it a pain. I guess I can use the Fuze for a few days or just have no ringer till the new one comes in.
Ugh now the job of returning it back to stock form,LOL
i got mine early from walmart and the speaker died the next day. luckily was able to go back and get their last one.
Well since I had gone through WireFly I had to go through them for a replacement. That made it a bit rough but with a bit of *****ing I was able to get a reasonable deal with getting the replacement shipped out. They wanted the phone to be shipped to them for inspection first and then ship a new phone all the while I would be without service. Or I could have one shipped one day air if I payed for the phone again plus a 250 shipping guaranty and they would give me the 250 back when they received the old phone and keep the 99. What?!?!?!?!? I'm not buying the phone twice! I quick talking to and I get them to do 99 shipping guaranty and recredit once the old phone is returned.
i also had this problem this weekend. i had my phone for two weeks and the loud speaker just gave out for no reason. my phone performed like a charm thought i was one of the lucky ones with no lags or freezes ever! even after i installed quite a few apps. had to go to local tmobile store luckily they had them in stock but had to pay again for the phone while they reimbursed me for the first one. just takes about three days to see it back in my bank account. kinda sucks but im hoping this issue doesnt come back again. is this happening alot from other users?
My replacement hasn't had the same issue. KNOCK ON WOOD,lol.
i had the same prob after i did the update...this might sound a lil crazy but all i had to do was push the reset button under the battery cover
god wish i would of tried that before taking it back. i havent done the upgrade to rom 2.13 just yet kinda waiting it out. also, would that be considered a hard reset?
parmakr said:
god wish i would of tried that before taking it back. i havent done the upgrade to rom 2.13 just yet kinda waiting it out. also, would that be considered a hard reset?
Click to expand...
Click to collapse
Pushing that tiny (red or yellow) button under the battery cover is just one of the ways to do a soft reset. Doing a hard reset would wipe the device completely and return it to the most recent "stock" state (last time a ROM was placed on the phone, stock or custom)....and that takes different steps than a soft-reset
Ya well that wasn't my issue. I did soft and hard resets. New ROM, old ROM, stock ROM. Nothing did the trick. Also when you smack the phone and you get sound then a second later it stops for good is a pretty good indication that it's hardware.
Mine went out all of the sudden too. It was out, then it worked again, then went out again. I took mine into T Mobile and my dude there checked it out and determined it, in fact, didn't work. They were out of stock so they ordered me one... Didn't have to pay a dime. Got it in 3 days. I had to live without a speaker for 3 days but it wasn't too bad.
I got a replacement phone!!.....no more problems. I bought the vibrant the first day it came out and the Gps never worked. I tried every fix posted here, flashed different roms, went up on rooftops, etc, it would never get a lock. I called Tmobile customer service last week as I was finally fed up and told them I had a faulty GPS on the phone. They said that qualified as a defect, and as my phone was still under the one year manufacturer warranty, they happily sent me a new handset which I received yesterday. The gps works quite well right out of the box, also the phone seems faster and has no gallery lag like my last one. I can't speak as to the quality of the gps which is of great controversy here, but i'm happy to have it working at all, and fairly accurate so far it seems. I highly recommend to all of those folks out there with non functioning gps....just get a new phone....this is not a cheap device and should function as intended.
Did you flash your phone back to stock before returning it? Just wondering... I've seen some talk of t-mobile not caring about flashed phones, and I'm thinking of having mine exchanged for the same reason.
I got a replacement phone too. Manufactured in November. GPS works without any problems both when I tried it stock and with Nero 1.0. No more ****ing around with it for me!
I have not flashed it back to stock. Tmobile hasn't said anything about rooting and flashing roms voiding the warranty, so I don't think it will be a problem.....I hope
How would I be able to tell the manufactured date on my phone? I dont have it here with me, but just I know when I get home...
Is it possible to attempt to replace the phone within the first year of purchase??
I got my Vibrant at Best Buy.. would I have to go to Best Buy or T-Mobile??
I seem to get some GPS locks and correct positioning ONLY when I use both GPS & Network location options... sooo I'm assuming my GPS doesnt function properly right..?? My GPS alone should be able to locate me right??
I just got my phone replaced through insurance about a week ago and noticed a increased gps lock right away
If you have the update(which everyone should have by now) and gps isnt working still, then yea I would say call it in and get it replaced. I have mine that I got when it first came out and after the update(but then this was also after flashing each and every rom/leak/etc that i went back to stock), gps works fine for me.
Just remember, dont place the phone near any large metal, or magnetic objects, this throws the compass off. And try to be in view of as much sky as possible. Being in the shadow of a building will distort the signal and throw your location/accuracy off.
perron-
You should definitely be able to get decent accuracy/locks/location from the GPS just by itself. Using wireless networks can sometimes help enough that it masks the fact that your GPS performance is sub par. I never have the "Use wireless networks" box checked as it doesn't seem to improve my GPS's performance, and sometimes it seems to hurt it. Use an app like GPS Test to get an idea of how well the GPS is functioning, and make sure you have the wireless networks option turned off.
A quick question---Don't you get a refurbished phone if you get your current phone replaced? That is the way it has always worked with me for the last 13 years with TM. Perhaps you received a refurbished phone mfg in Nov. I am still having GPS situations and have thought about asking for replacement but am concerned that I would receive one worse than what I now have, including hard locked buttons.
They will give you a "new or like-new" phone. Mine was new but it wasn't in a retail package.
my manufacture date is 7/21/2010
my gps seems to work just fine. Thats with wireless networks not checked. sometimes i cant get a lock in a building, but thats not a huge deal for me. My gps stays connected when i get a singal, doesnt wander off the route, and seems to be fairly accurate, within a few feet. I got the phone oct 22, from radio shack.
Just used the GPS Test App;
Indoors
in view 12
in use 5
30ft
Outdoors
in view 12
in use 8-10
18-20ft
I got my replacement Vibrant last week. It was a new phone, complete with original box, battery, two back covers, headphones, instructions, usb cable, charger, and SIM card. GPS works now, locks in seconds and doesn't jump around anymore. I Odined my old phone back to stock, put it in the new box and sent it back to T-Mobile. I kept everything else.
i got my phone from tmobile off contract in august and my gps works but not very well. do i qualify for a replacement?
EDIT: Crap. Never mind, just realized you wrote "original box". I'll call for replacement. Nothing to see here. Move along...lol
monstah_rain said:
I got my replacement Vibrant last week. It was a new phone, complete with original box, battery, two back covers, headphones, instructions, usb cable, charger, and SIM card. GPS works now, locks in seconds and doesn't jump around anymore. I Odined my old phone back to stock, put it in the new box and sent it back to T-Mobile. I kept everything else.
Click to expand...
Click to collapse
The one you got, was it on a white box and wrapped in a carton-with-a-window or was it a full retail box?
I received one from insurance (Asurion) and was in a white box and indeed was refurb but all accessories in the box, including both back covers and all (was replacing a Nexus One). Got it replaced by tmo bcause the screen was greenish, and received the replacement one in an identical box, from the same address in TX, no accessories but I'd swear is new, not a single sxratch in the battery area - a telling sign (on the IMEI label under the batt says 10.07 so I assume us the nfg date). The IMEI in the box matched on both phones.
My GPS jumps all over the place, so if you definitely got a retail one, I'll ask for warrabty exchange.
I had gotten a replacement not to long ago was in original box sealed
Sent from my Nexus S using XDA App
barmanham said:
I had gotten a replacement not to long ago was in original box sealed
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Thanks. Based on both of your posts just called, and will get a replacement. Didn't give me any trouble at all when I asked for a replacement. However, the guy said he had no idea if I would get a new or a refurb... will call tomorrow and whine just in case.
Sent from my Ideos S7 using XDA App
engineer14 said:
i got my phone from tmobile off contract in august and my gps works but not very well. do i qualify for a replacement?
Click to expand...
Click to collapse
Should. They sell it. They must guarantee it. Call their cust service. Your IMEI is the key.
Sent from my Ideos S7 using XDA App
mine came in the little white window box, no backplate, battery, or anything else. Maybe it's a refurbish...I don't know, however, it works perfectly and looks brand new.
jstein222 said:
mine came in the little white window box, no backplate, battery, or anything else. Maybe it's a refurbish...I don't know, however, it works perfectly and looks brand new.
Click to expand...
Click to collapse
Just like mine #2 (current). Looks and feels new. GPS jumps around when you are static? And have you used the samsung gps reset app thing?
ty
jstein222 said:
mine came in the little white window box, no backplate, battery, or anything else. Maybe it's a refurbish...I don't know, however, it works perfectly and looks brand new.
Click to expand...
Click to collapse
Yup, that's how mine came. Manufactured in November and appears to be new in ever respect.
So I have one of the original Vibrants from last summer when they first came out. It doesn't matter what I do to the phone, update, root, rom, the gps signal always sucks and never works very well when using it as a gps to navigate somewhere as it always loses signal and the gps stops working.
My question is do you think its worth it to put it back to stock and call Tmobile and complain and see if they will send me a new one? Do the new ones still have the GPS problems? Thanks in advance.
I did that a few weeks ago. They said it was a known problem and that they wouldn't give me a new one. I told them that my volume buttons was loose and then they sent me a refurbished one. Don't tell them your phone is rooted.
No I won't tell them it was rooted at all. I just want the damn GPS to work, it was sold to me on the basis that it had gps and it doesn't even work so it pisses me off.
Tell me if it works then I might do the same.
Sent from my SGH-T959 using XDA App
I had the same issue with GPS on an early Vibrant. I don't have a T-mobile contract, I just use a prepaid T-mobile voice sim with data via wifi (I have a CLEAR hotspot).
I expected T-mobile not to do anything without a contract, but to my surprise they easily agreed to an exchange. The rep went through a check list asking me if I had upgraded to the latest firmware and tried the Samsung app that resets the GPS. I said yes, and the next thing on his checklist was authorize the exchange.
It took 3 weeks for them to process my return and get the replacement to me. I don't know if its new or refurb. I had to send it in without battery, cell sim. ,memory sim or back, and they sent me back the same thing in a non-descript packing.
Again, I don't know if its new or not, it looks mint. The tag inside lists "STA 11.05" which I assume means its manufactured in May 2011, which again would indicate new. (There is also a bar code that says 10.08 on the tag, so I could be wrong).
Now to the bottom line. After a day of testing I only see a marginal improvement in the GPS sync time, but I may not have tested enough yet to know. I'm running stock 2.2 KB5. Besides taking a long time to sync, my old one would occasionally hang when the gps was in use. Too soon to know about that with the replacement.
My experience tracking the replacement through T-mobile was dismal. Eager to get it back I sent it fedex overnight. They promised 7 business day replacement and I "chat"ed with them every other day for status. They basically had no information including confirmation that they received it . All they could do was have me refer to my fedex delivery receipt. As they missed deadlines they made up stories, and unabashedly contradicted promises I could paste in from the earlier "chats". Escalating to supervisors was no better. Basically, until they actually shipped the return after 3 weeks they had no information that it even had arrived.
If you have a contract they may have better return processing options. I had to deal with the pre-paid rules.
Right now I'm not sure what I'm going to do. If the 11.05 date is real, I would hope that it doesn't have the bad solder connection that people have been hacking. I suppose I could try one of the other rom's that some people say work better with gps.
I'm also tempted to try and bypass customer support and write to some higher management at T-mobile to complain. I paid $500 for the Vibrant without a contract. If anyone has a contact I would like to hear about it.
But do the new vibrants have the gps fixed?????
kmandel said:
Again, I don't know if its new or not, it looks mint. The tag inside lists "STA 11.05" which I assume means its manufactured in May 2011, which again would indicate new. (There is also a bar code that says 10.08 on the tag, so I could be wrong).
Click to expand...
Click to collapse
My guess is that the phone was originally built in Aug 2010 and refurbed in May 2011.
That cracks me up, "its a known problem, sorry you're screwed" if its a known problem... shouldn't it get fixed??
Imagine if other things worked like that too. Like when toyota had that brake problem lol
Vibrant
rom: project-v
kernel: bali 1.8.6UV
launcher:adw
xxcaponexx said:
But do the new vibrants have the gps fixed?????
Click to expand...
Click to collapse
Mine works fine after I got a replacement. I get about 6-8 locks within 3 or 4 seconds and tracks my movement just fine.
Definitely ask for a replacement. I bothered them a couple times, told them I did everything, gps restore, factory reset, blah blah blah, and that it's never worked. I even told them I was rooted so I could try different roms to see if I could get the GPS to work and he just said that it was dangerous to root my phone and that I would have to return it to stock when I sent it back. They did a warranty exchange, so asking for that would help. They also sent me the replacement first and then I sent them back the old one. GPS works awesome now, within 10 feet. I've even locked on to 11 of 13 birds before. I don't always get a great signal but it is 100x's more usable than before.
Get Rom Manager Premium
Use it to put the project V Rom on your phone along with the gps fix and then come back and tell us how much you gave EDT and some of the other guys around here for helping.
I couldn't get mine to work for the longest time either but it's working great now. I don't know, about battery life, but otherwise the thing is smooooth and fast.
Wow, so after all the crying on these forums you guys are going with a carrier again huh? Cry, cry, cry but let's all conveniently forget not getting any updates.
Guess the good news for me is, I'll never get to see all the *****es on here whining again. As I'll be in the unlocked phone forum enjoying any and all benefits many months ahead of time.
It's unbelievable.
Some of you will never, ever learn.
#Neveragain 2, coming soon to a forum near you.
^wait what???
pitbull010 said:
^wait what???
Click to expand...
Click to collapse
I am just as confused brother.
I definitely don't want what he's on.
Warranty replacement
tony yayo said:
Definitely ask for a replacement. I bothered them a couple times, told them I did everything, gps restore, factory reset, blah blah blah, and that it's never worked. I even told them I was rooted so I could try different roms to see if I could get the GPS to work and he just said that it was dangerous to root my phone and that I would have to return it to stock when I sent it back. They did a warranty exchange, so asking for that would help. They also sent me the replacement first and then I sent them back the old one. GPS works awesome now, within 10 feet. I've even locked on to 11 of 13 birds before. I don't always get a great signal but it is 100x's more usable than before.
Click to expand...
Click to collapse
I had the same experience with a replacement phone, received the replacement the next day without paying for expedited shipping. The GPS has been working well, but only since I upgraded to Project V.
I got a replacement about a month ago from my original release device. GPS is much improved, but still not perfect. Fast locks, but using it for driving is still pretty hit and miss, there's just less miss. Still kind of irks me, but I guess this is as good as it gets.
my screen is cracked, though it still works fine. do you think this excusse will work in order to get a new phone? I got my vibrant the day it came out, so the gps has always sucked, though i don't use it all that often to be that much of a problem...
would love to hear what you guys think
thanks in advance!
Totally disappointed with Tmobile. Will not make the same mistake again!
Sent from my GT-I9000 using XDA App
T-Mobile has released an update fix for GPS problems on their Vibrant phones. Please search for it online. I tried this and my GPS works great now.
I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
highlanderfil said:
I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
Click to expand...
Click to collapse
Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
bib*oops said:
Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
Click to expand...
Click to collapse
Thanks. Looks like I might just be better off selling it for parts.
highlanderfil said:
Thanks. Looks like I might just be better off selling it for parts.
Click to expand...
Click to collapse
If so, I'm interested in!
PM me, we could work it out...
Do you happen to have insurance on the phone? If you have a plan through someone like tmobile and you have insurance you could always file through them. You could also look for one on ebay that has a cracked screen or something like the charger port when up. That way you could get the motherboard you need. Just make sure the phone is in good condition otherwise. I know someone in the past had a problem and if i remember correctly they couldn't find it. I think but dont quote me that this was the motherboard..when it has the pcb board (printed circuit board) attached. Found here. This was years ago so please consult someone else before buying. Amazon also has a lot of parts you can order so looking there might be useful.