Database Users

Activesync error

Finally I have a proper error with Active sync, and it's been going on for a couple of days now. No matter what I do it's screwed!
Problem is that when trying to sync with my home or work PC's, my JasJar freezes once the contacts have gone across - only a soft reset does anything, so obviously the rest of my syncing can't be done...
If I untick "Contacts" then the other information - Calendar, Files, Tasks, Notes, Favourites - sync perfectly.
Ok, I've tried all of the following to fix this:
a) Soft Resets
b) Removing all Partnerships from both PC's and JasJar
c) Hard Resets
d) Re-flashing the ROM
e) Completely uninstalling Activesync and reinstalling 4.1 on both PC's (including removing all registry settings, profiles, rapi.dll, etc)
f) Removing pim.vol to force a new one to be created
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Having done all that I have now moved all of my Outlook "Contacts" into another Outlook folder (called - rather unimaginatively - "Contacts 2"). I have connected via a clean Activesync install which has successfully synced all Outlook information (including my empty contacts folder).
I have then started copying each contact back into my original "Contacts" folder one by one...After copying a single contact, Activesync kicks in and synchronises with my JasJar. All good so far, second contact syncs correctly, third, fourth, etc. Then after copying in the 24th contact I get the following error message:
"Synchronisation could not be completed. Try again later.
Support code:80070008"
My question is...What the hell does that mean!? Neither Google, nor microsoft.com have come up with anything helpful on this subject, so does anyone here have any bright ideas, or maybe suggestions on a different approach I could take to sort this problem out, short of formatting my hard drives!?!

get the latest activesync 4.1 maybe??

sorry didn,t read the post good 8)

Hey Sub69,
This is definately a funny error and one which I think might only be solved with a ROM update, not the same ROM you have but a new one of a different version.
It appears you are the only one with such a problem as there are no others mentioning anything so strange. The fact you can sync some items shows it's not a connection issue. But to be sure check that you have followed this http://www.microsoft.com/windowsmobile/help/activesync/default.mspx and have all PORTS open?
Also you hint at 'e' that you have 2 PC's? Is this corrent and if so what are the OS's on them? And when you get to the 24th contact does it fail no matter who the 24th contact is?
Gavin.

sub69 said:
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Click to expand...
Click to collapse
From your description, it sounds like corruption in the contacts records.
1) By "rebuilding", are you saying that you created a totally new .PST file, before importing data from the .csv file?
2) Did you also check (and repair) the .PST with ScanPST.exe. Typically you'll find it in the path:
"C:\Program Files\Common Files\System\MSMAPI\1033\"
last part will change depending upon the language.
3) As GavinN said, would be interested in knowing if your 24th contact is always the same one, and what happens if you manually create the 24th contact rather than copying it.
4) what happens if you export just the contacts and then import those into a new profile (new .PST file). Can somebody else correctly import and sync with those contacts?

Well, I tried the whole process again, and it allowed me to gt past the 24th contact, so it's not specifically a problem with that contact. In fact, if I reset my device, delete all partnerships, and connect again, it will sync those contacts straight away with no problems. I can then start copying the next lot, one by one, from "Contacts 2" to Contacts, and it'll sync them to my Jasjar, before giving the same error down near the 50th contact. I can then do the same thing again, etc, etc. So I now actually have all of my contacts on my phone. Not the most elegant of solutions, and there's clearly something quite wrong, but it'll do for the weekend, until I can be bothered to figure out something more permanent.
I have a second problem now, in that my Calendar items keep disappearing from my JasJar for no apparent reason. They sync fine, as I mentioned earlier, but if I leave Activesync connected, it kicks in about five minutes after the initial sync, and removes all calendar items, whether they have been entered on the PC or the device. This is clearly getting ridiculous! I'm going to have to put a bit of time and thought into this, but it'll probably have to wait until Monday, otherwise I'll be in trouble with the wife for wasting a weekend!
BTW, I did scan the .pst, when that didn't work I created a new one. Extracting the contacts to .csv and importing them alone into a new .pst before syncing gives the same error. I am now using the latest version of ActiveSync 4.1, although I was previously using AS 4.0 when this problem started. And I'm 99.9% certain that I completely removed absolutely everything AS related in between the two versions.
I think my next plan is going to have to be to completely erase all data, and input it all manually into a fresh .pst. Can't see why this would be any different from importing it from a .csv, but I'm rapidly running out of ideas. The most annoying thing is that this randomly happened in the only week since owning my JasJar where I haven't installed or uninstalled ANY software, changed a setting, or anything! Just as it was all pretty much perfect, look what goes and happens!

Ok, I now feel like a complete idiot, but at least I know what the problem was.
Smartfilter 1.3 is a fantastic piece of software, but it appears that if you keep it running in the background while trying to sync, then your sync won't work (obviously something to do with the way that it loads the contacts)
I could have sworn this was one of the first things I'd tried when I started having this problem, but obviously not...
In case anyone else comes across this problem, here's your answer...At least now you won't have to reset and reflash your device a hundred million times, and destroy / rebuild Outlook and ActiveSync like I did

I'm using smartfilter 1.3 & didn't face that problem while syncing, but mine is Dopod 900. Maybe because of different ROM... just guessing...

I take it back.....I spoke too soon. It synced once, now it's doing the same thing again. :evil:
Aaaaaaaaaaargh! I've even flashed the latest O2 ROM to my JasJar out of desperation, and it's still doing the same thing! This would be funny if it wasn't so frustrating. It was all working perfectly until last week...Why me!?

I've had the same problem once i think. I dont remember what I did that time to get the same error code you posted though. But I restarted my pc and I was able to sync again. I hope i wont face that same problem again... Goodluck...hope you can sync soon...

Well, I can now sync...I'm still having the same problem when there are a few changes (~25+) to sync accross in one go, but if I kill all running processes with "pocket task manager" and remove all plugins from my today screen, it works flawlessly.
So, it's still not back to normal, but it'll do for now...
Just to wrap this up:
I exported my e-mail to a new pst file, and everything else to .csv,
Opened the csv's in Excel to get rid of any extraneous data,
Started again with a blank pst file on my Win2K machine and imported everything to it,
Synced everything to my JasJar,
Started again with a blank pst file on my WinXP machine,
Synced everything from my JasJar to my XP machine,
All ok now.
Edit: Wow, this is an old post! People are still having very similar problems in the Kaiser forum though, and the solution is still the same. So just wanted to say, if you searched and found this as an answer, don't discount it just because of the age!

i know this is old but i had the same problem, i fixed the problem by doing the following steps
START -> SETTINGS -> SYSTEM -> MEMORY -> RUNNING PROGRAMS -> STOP ALL
did active sync again and it worked fine.
my device is an IMATE Kjam, running the MR CLEAN ROM, 2.3 i think,
hope this helps someone.
Cheers

Connecting to Activesync but not able to Sync
Hi,
I am having a strange problem with Active Sync.
When I plug in my mobile with USB and use active sync. it does not synchornise.
I have tried all the options liek chaning schedule, changing the settings and diabling advanced network functionality still I am not able to make the diamond synchronise.
Finally, I download the active sync. 4.5 even then my problem remains the same.
It always shows the message "connected" and fails to synchronise.
Second, i tried copying music files to my diamond and it did not ask for any conversion to mobile format which was not the case before
thanks for any help..
Edit/Delete Message

Hello,
I'm having a problem syncing my contacts and such. I get an error message stating that I have to install Outlook and retry. I have searched both pcs and they both have outlook on them. Any I deas? I'm using Tomal 8.2 ROM and a work box with XP PRO.
Thanks in Advance.

I appreciate the replies and I will try them out when I get back to shore and will report them here.

Active Sync Problem 86000107

Hi
I guess a few of you are already faced the known bug of 86000107, while synch. with 2 PC.
I faced that problem after flashing HTC Touch Cruise, a few weeks ago with the HTC Pro and now with the XPERIA.
I contacted HTC, they confirmed the issue, "we are working on that", I contacted MS, they said " we have an AKU 1.2 patch, available for ..." .- but still - all Windows Mobile 6.1 phone (at least I saw) are not able to sychronize with 2 PC.
At pda.net (http://pdadb.net/index.php?m=specs&id=1117) its written that the AKU 1.2 its inlcuded (IT'S NOT!).
(2 PC means; 2 x WinXP Prof all fixes and SPs installed, 1 with Outlook 2007, 1 with Outlook 2002 at work).
I tried all work arounds, mentioned in several forums (new profile, pst check, etc.) but no changes.
What about you all guys, how are you handling this, or do you just synch with 1 PC?
All professionals Smartphones are not professional if you can't synch. in a propper way to 2 PC (which is standard since windows mobile 2003).
By the way: I gave all devices back to my shop, moved back to my good boy, called SDA with WM2003, synching within 5 min. about 3.500 contacts and closed to 4000 calendar entries without probs, what a benchmark... never reached by WM2005, 6 or 6.1.
Hoping, anyone can give me a helping hand on that, with a proofen tests.
Maybe someoen of you has a direct link to SE or MS, how they fixing the big bug.
Cheers
...

Remove sync items and re-add them.
I got this error too. Everytime I solved the problem by removing all Sync Items (Contacts, Calendar, Tasks, etc.), then re-add one by one. It'll sync again with the PC your PDA connecting to. But then if you want to sync with another PC, you have to do that again.
I accepted that way because I mostly sync with my laptop, and when going to my desktop: remove/re-add items.

--- thanks for 1 feedback.
But still. it doesn't make sense to check/ uncheck the items every time, even if you have close to 4000 calendar and contact entries (it wil ltake every time at least 2 hours, because of deleting and synchronizing).
How many of the users with XPERIA do a synch, with 2 PCs?
Are you facing that problem?
Cheers
tamock said:
I got this error too. Everytime I solved the problem by removing all Sync Items (Contacts, Calendar, Tasks, etc.), then re-add one by one. It'll sync again with the PC your PDA connecting to. But then if you want to sync with another PC, you have to do that again.
I accepted that way because I mostly sync with my laptop, and when going to my desktop: remove/re-add items.
Click to expand...
Click to collapse

himariohere said:
--- thanks for 1 feedback.
But still. it doesn't make sense to check/ uncheck the items every time, even if you have close to 4000 calendar and contact entries (it wil ltake every time at least 2 hours, because of deleting and synchronizing).
How many of the users with XPERIA do a synch, with 2 PCs?
Are you facing that problem?
Cheers
Click to expand...
Click to collapse
see the solution here:
http://forum.xda-developers.com/showthread.php?p=3188310#post3188310

I reported this error to SE as it was affecting me quite badly. Here is their response (after going through 3 levels of support with each one telling me it's user error):
Thank you for you response.
We can confirm that the response from our back office states that this appears to be a Windows Mobile bug when synchronising over 100 entries, which has been rectified by Microsoft.
However, the fix will be in a future software release (MR2) for the Xperia X1, which should be available in mid-quarter 2 (July).
Click to expand...
Click to collapse
They then go on their "remove all your sync partnerships and try again" thing which I've heard from them 100 times already.
Anyway, just thought I'd let you know that this bug will be fixed by SE soon.

Did anybody test this behaviour with the new ROM R3AA?
Michael

A Solution
Hi!
In the last weeks I did lots of research and tried many things, but that sync error reoccured even when using R3AA. Now it seems I found a solution and the real source of the problem.
First of all the problem lies NOT within windows mobile, as most people think, but within ActiveSync. The reason and the solution why I believe that is that I use now another synchronization program avoiding AciveSync and guess what: Up to now there has been no error 86000107 or any other type of problem. Everything works smoothly.
For those interested, I am using the following constellation:
- Two PCs (Vista x64 SP1 and XP SP2)
- Lotus Notes 6.5 (XP) and Outlook 2007 (Vista)
- PDAsync 4 by Laplink
Should any problem occur I will report here.
regards loc

loccochat said:
Hi!
First of all the problem lies NOT within windows mobile, as most people think, but within ActiveSync. The reason and the solution why I believe that is that I use now another synchronization program avoiding AciveSync and guess what: Up to now there has been no error 86000107
Click to expand...
Click to collapse
... and so you also do not use the ActiveSync tool which is built in WM! The faulty part is ActiveSync of WM, not ActiveSync running on the PC!
In my case everything works perfect with AS 4.5 on my PC and an old WM5 device. The problem occurs with my X1 only! So it's definitely a bug of WM/AS of the PDA.
Michael

guebert said:
... and so you also do not use the ActiveSync tool which is built in WM! The faulty part is ActiveSync of WM, not ActiveSync running on the PC!
Click to expand...
Click to collapse
Yes, didn't think of that, sounds right to me. Nevertheless using PDAsync is a working alternative to ActiveSync and on the bottom line that's IMHO the only thing that counts.
regards loc

A serious replacement to Active Sync alias Windows Mobile Device Cente

I am really fed up with ActiveSync / Windows Mobile Device Center!
I just can't stand it anymore.
Are there serious and good replacement for it? For WM 6.5.5 and Win7 x64?
Since 2007 I am experiencing these 3 major issues, with any subsequent versions of ActiveSync (which is now called Windows Mobile Device Center, on my Win7 Ultimate x64 system)
1st issue:
After a restore on one of my 3 WM devices (two HD2 and one HD1 blackstone), I had to full resync each time: sometimes it takes 30 min, sometimes 5-6 hours: I ALWAYS AND ONLY include contacts, task and calendar, with default sync settings (no emails)
2nd issue
Apparently, without warning, any 3-5 days a message appears saying:
A change to the server requires full re-sync.
I do and sometimes all is fine, sometimes ALL MY CONTACT ARE REPLICATED on both my PC and my devices...as for today I got 6,000 contacts! (they should be around 1,500)...And I am forced to go through my contacts and remove manually all the duplicates.
3rd issue: sync is completed BUT CHANGES are NOT reflected on DEVICES!
Suppose I change contact/notes on one of my 3 devices and then sync. My laptop might or may not take in the change. But invariably I get the message Device connected, Sync completed!
Viceversa: I change the email field of a contact on my laptop: the changes are reflected on device 1 but NOT on device 2 and yes on device 3! Very random behavior...
Yesterday I have edited the notes (it is a field) of a contacts on my 2nd device. On PC and on my 1st device the changes were synced. On the last device NOT....sync was completed all 3 times, WITHOUT ERRORS but changes are not there!
This is irritating.
Please help and suggest a substitute to ActiveSync alias WMDC for WM 6.5.5
Is there any tool, even if it an expensive one, to replace it?
I'm not talking about IntelliSync, PocketMirror, etc which are
not replacing, just extending its functionalities...
I don't want any more trace of activesync on my laptop, I wish to have
a professional product installed.
Thank you
Saulo

I read on interenet about SyncML and another solution called DevilsPGD.
Any feedback about it? Is there a off-line version? I dislile the idea of having my data on a web server.
Thank you
Saulo

I forgot to mention that my main goas are to sync PIM data (Outlook data) e.g.:
- Contacts
- tasks
- calendar
Thanks
Saulo

Through the years it has always baffled me how so many people have had issues with AS and MDC. I can honestly say that I have had, maybe 5 ot 6 errors with it, and all were solved with a simple reboot of both devices. After that it would go for like a year or two without an issue.
I have been using WM devices since the dell axim was introduced (changing both computers and PDA/Smartphones as time progressed) and have always read of people having massive issues with it. I also consider myself a pretty heavy user of AS/MDC: PIM syncing, Office doc syncing, Note syncing, music and photo syncing (yes with windows media player), Pocket Quicken syncing, Mysportstraining and mypersonaldiet syncing, ewallet syncing, Quickbook syncing, Mylifeorganized syncing, Checklist syncing, and a customized program I had built that syncs my loan files with an industry software I use called Point.
With all of this crap being transferred to and from my various computers and my PDA/Smartphones I would have thought, based on reading other peoples' issues, I would have experienced more problems. But as I said, it has pretty much always been a painless experience. Even the issues I had were minor (one record wouldnt sync, or one conduit would not sync, but everything else did) and as I said, rebooting both devices fixed it everytime.
What is everyone else doing differently?

I use Jeyo Mobile Companion, and I am really happy with this program. Works well on Windows 7 with a lot of features.
Compatible with all Windows Mobile Smartphones and Pocket PC Phone Edition devices
Send, receive and search SMS messages from a Windows PC
Syncs new SMSs automatically
Sync user-created SMS subfolders
Chat over SMS using an instant messaging-style UI
View sync'd SMS messages in threaded mode.
Organize contacts in a Windows Mobile device's memory or on a SIM card
Universal contacts import
Powerful new data export capabilities
Manage call history
Backup and restore SMS messages, contacts and call history
Supports flexible XML export file format
Install applications and homescreen themes on a device
Customize your device's theme settings from your PC
Set device ringtones and audio notifications from your PC
Take screenshots of your device
View a device's system information
Manage running applications and processes on a device
Dial your phone from your PC
Support multiple-language UI
15 day free trial
Lifetime email support with purchase
Free upgrades to all dot releases with purchase

Dear Cirrob
I also use pocket PCs since 1998. 12 years. and always been with Active Sync.
But now I cannot accept that a sync is completed, no errors and in fact the new updated phone or cell phone is not there, on my device!
Also I edit some NOTES (notes field, within a contact) and these changes are not reflected on my PC.
I get no error messages! I have checked that the right couple (WindowPC - Device) are selected... a new contact is corrected sync, a old one, if edit, I have 70% chance is correctly synced and 30% chances it remain unchanged, either on PC or on Device...
Sure enough, if I make a hard reset, these issues are solved, the sync is perfect...But I do no want to make an hard reset every month.
Thanks
Saulo

Hallo
Does Jeyo Mobile Companion rely on Active Sync (like Intellsync or Pocket Mirror)?
Or is it a real replacement?
Thanks
Saulo

Forget Activsync
I have used PDAs heavily in my business. Before wm phones I had to carry two devices. I have also used a blackberry which has an excellent interface with any computer, it is faster and more accurate, It is realy a shame that MS stuff always seems so counter-intuitive. In my opinion the best solution is to not use activesync at all. You can do that if you have an exchange account, then you can sync all PIM over wireless, with 3G it is effortless. One caveat is that you cannot sync notes unless you activsync with outlook configured to exchange.
By the way "TrineFix" is a utility I downloaded somewhere here, when installed on your phone it will remove duplicates from your contacts, it works extremely well, and you don't have to edit duplicates by hand.

hallo researchm
Can you please expand on exchange server? Is it possible to subscribe to it for a private person like me? I mean is exchange available for personal usage?
Do you khow to start an exchange account?
Is this process something similar to syncing to a website and then connect my HD2 to the web to complete the sync?
Thank you and waiting.
Saulo

saulo866 said:
Hallo
Does Jeyo Mobile Companion rely on Active Sync (like Intellsync or Pocket Mirror)?
Or is it a real replacement?
Thanks
Saulo
Click to expand...
Click to collapse
It requires ActiveSync 3.7 or above

SyncML (and a provider, which supports it!). Supports WiFi!

How about microsoft my phone its syncs everything apart from email. There is one thing it can be slow sometimes to download, but uploading is fine. I was reading that they are working on fixing the download speed.

I use MyPhone. It's good, it has also a duplicate item eraser, but it does not sync with PC, as far as I know.

Did you ever heard about Funambol ?
http://www.funambol.com/

woaloo said:
Did you ever heard about Funambol ?
http://www.funambol.com/
Click to expand...
Click to collapse
That's SyncML posted above!
MyPhone just backups but doesn't sync Outlook, SyncML does.

S-Line said:
SyncML (and a provider, which supports it!). Supports WiFi!
Click to expand...
Click to collapse
woaloo said:
Did you ever heard about Funambol ?
http://www.funambol.com/
Click to expand...
Click to collapse
S-Line said:
That's SyncML posted above!
MyPhone just backups but doesn't sync Outlook, SyncML does.
Click to expand...
Click to collapse
When I did a search for SyncML, it brought me to the Funambol site.
Looks like they have "cloud" sync options as well. Interesting.
Have you guys tried it?

I too have had problems with WMDC and Activesync. I have found a solution that works for me so I don't get the error messages:
1. Delete ALL items you want to sync from your mobile.
2. Delete ALL partnerships from your mobile.
3. Sync with XP PC (which in my case has all of the correct appointments and contacts which is all I want to sync).
4. Delete ALL partnerships from your Vista PC.
5. Delete ALL items you want to sync from Vista PC.
5. Sync mobile with Vista PC - make sure the device name the Vista PC suggests is the same as the XP PC.
Then hopefully you can sync either PC without any activesync errors. I have over 2000 appointments and over 400 contacts, so there is quite a bit of info. Each sync in 3 and 5 takes about 30 minutes. Each second sync only takes 30 seconds.

Trident said:
When I did a search for SyncML, it brought me to the Funambol site.
Looks like they have "cloud" sync options as well. Interesting.
Have you guys tried it?
Click to expand...
Click to collapse
Yes, working fine (using it via my provider, which offers a special version of syncml).

I've owned Asus MyPal A639, HTC Touch HD and now - Leo. Never had any of these problems that you mention except that ActiveSync really drives me mad for one particular thing - its virus-like auto-start behavior on both desktop and PPC. Its like sync , sync, sync... a-a-and.... sync, sync, sync. Even disabled it rewrites its entries in the registry every time you start it. Its a pest! On the other side it does what it does - sync(!) and you can use many 3-rd party programs on top of it. I use Jeyo Mobile Companion and MobilEdit! but they rely on ActiveSync. Unfortunately there's no real alternative to ActiveSync and its derivatives (WMDC).

saulo866 said:
I am really fed up with ActiveSync / Windows Mobile Device Center!
I just can't stand it anymore.
Are there serious and good replacement for it? For WM 6.5.5 and Win7 x64?
Since 2007 I am experiencing these 3 major issues, with any subsequent versions of ActiveSync (which is now called Windows Mobile Device Center, on my Win7 Ultimate x64 system)
1st issue:
After a restore on one of my 3 WM devices (two HD2 and one HD1 blackstone), I had to full resync each time: sometimes it takes 30 min, sometimes 5-6 hours: I ALWAYS AND ONLY include contacts, task and calendar, with default sync settings (no emails)
2nd issue
Apparently, without warning, any 3-5 days a message appears saying:
A change to the server requires full re-sync.
I do and sometimes all is fine, sometimes ALL MY CONTACT ARE REPLICATED on both my PC and my devices...as for today I got 6,000 contacts! (they should be around 1,500)...And I am forced to go through my contacts and remove manually all the duplicates.
3rd issue: sync is completed BUT CHANGES are NOT reflected on DEVICES!
Suppose I change contact/notes on one of my 3 devices and then sync. My laptop might or may not take in the change. But invariably I get the message Device connected, Sync completed!
Viceversa: I change the email field of a contact on my laptop: the changes are reflected on device 1 but NOT on device 2 and yes on device 3! Very random behavior...
Yesterday I have edited the notes (it is a field) of a contacts on my 2nd device. On PC and on my 1st device the changes were synced. On the last device NOT....sync was completed all 3 times, WITHOUT ERRORS but changes are not there!
This is irritating.
Please help and suggest a substitute to ActiveSync alias WMDC for WM 6.5.5
Is there any tool, even if it an expensive one, to replace it?
I'm not talking about IntelliSync, PocketMirror, etc which are
not replacing, just extending its functionalities...
I don't want any more trace of activesync on my laptop, I wish to have
a professional product installed.
Thank you
Saulo
Click to expand...
Click to collapse
.And I am forced to go through my contacts and remove manually all the duplicates.
Why? There is software out there for your phone that will delete duplicate contacts from your device. Then all you need to do is resync back with outlook.

Problem with Active Sync,not fully completed yet

My first post, so firstly hi to everybody who reads this and as often is the case Plz Help, Hope it's right to start a thread on this as I have little experince with this sort of device, at present I have not suceeded in doing a complete first sync
My wife got an HD2 from O2 and it's causing me to loose my marbles.
Background is
No G3 internet but is connected to the web by Wi-Fi at home.
No emails but use Outlook for contacts, calender, tasks and notes. We also expected it to be able to sync Word Docs but apparently it doesn't, though we have not had an opportunity to get that far yet.
Laptop uses XP pro SP3, Outlook 2007 (Office 2007 Pro) and Active Sync 4.5. using USB cable.
The HD2 has.
Os version 5.2.21864, Rom version 1.43.206.4, Rom date 11/06/09
Over the past few weeks I have managed to migrate every thing from Palm Desktop to Outlook, the biggest problem was the calendar database which given the length of time we have had Palms has grown to 15000 items, eventually had to use pocket copy which worked straight away.
Checked Outlook pst with ScanPST and resolved 4 problems and was confident that would be an end to the problems, then told my wife to get an HD2 as even though it was overfeatured for our business use, it should do what we wanted.
So it was up to me to set it up and this was where the Problems started.
Set up WiFi fine, then tried to go to sync screen through Htc software and kept being asked for an email address, not a good start.
Went to windows 6.5 and opened active sync which did say it needed a connection, so installed Active Sync 4.5 on PC.
Surprised to find a lack of options in options of Active Sync as our caledar goes back to 1995 so the options of 2 weeks, 1,3,6 months or all, really does leave a big gap. what were you doing today last year or two years ago ?
I was always going to sync the calendar first but did not expect it to default to 2 weeks back on first sync, it did work and I could now get in to active sync and set options on device so set calendar to all and did a sync. It got to 2005 (about 11000 enteries) and then Active sync put up error
-- device run out of memory Turn off and close applications error 8007000e --.
Since then I have
1. Hard Reset more times than I care to mention
2. Used system Restore.
3. Reinstalled Active sync, and removed all signs in registry at each removal.
The furthest I got was by syncing last 2 weeks and future appointments after syncing up to Nov 2007 but then I tried to last 6 months and it deleted the 12000 enteries on device and ran out of memory.
I do not belive I have run out of memory as having got Calendar synced as far as possible I can then put ticks in Contacts, Notes and Tasks and they then sync without problem.
It does not appear to be corrupt enteries as it does not stop at the same place after resetting up.
If it is running out of memory why would it show 87mb free and this database is going to have to carry on growing and if I have to do a hard reset I will have to go though this again.
I thought I would try to get some help here before returning the device. sometimes if I remove a tick from say contacts it deletes them from device and sometimes not.
As a business device my wife relies on it and at present it really not living upto the hype, We need reliabilty and my confidence is a little shaken, is it possible that the phone is faulty ? Is a database that I can load on a Palm Tungsten really too large for the HD2,
I have searched for updates that might resolve this and notice that others have had similar problems with contacts but no sign of a clear cut fix, nothing mentioned in update info seems to relate to this problem.
I hope I missed something as overall I like the HD2, I would flash the latest Rom but being O2 I imagine I would have problems returning it if it did not fix problem and I am at a loss as to what to do next so advice and help would be really appreciated.

You just don't sync past events more than 2 weeks. The pocket calendar is not meant for an archive. To view old appointments, you need to go back to outlook, exchange or gmail.
Even on palm, you should archive/purge your pim data regularly to avoid it growing indefinitely. On WM, the practise is forced upon you. Only the recent entries appear on WM, and the full set stays on host.

Thanks for the reply Alex, that is not good news, if it went to two years that would have been enough, but 6 months is not enough let alone only 2 weeks.
If I could I would back up outlook.pst and then delete all appointments before say 2008, then Active sync with setting "all", this been the initial sync. I would then set it to last month (in Active sync options/calender/settings) for all future syncs. Then return backed up pst to outlook and go from there.
But when I change from all to 6 months it deletes all but the last six months I have never used Outlook, being used to Palmdesktop so it is a steep learning curve, we have just found duplicate contacts from the sim card in Outlook. So more sorting out.
Is there a more customisable syncing software available, active sync seems so basic it 's making me miss Palm Hotsync though that had issues as well.

Activesync/Outlook 2007 connect/sync failure

I have been struggling with hd2 stability using activesync to sync my Outlook 2007 data. I have about 2500 contacts and about 2 yrs of calendar events. My old palm pre did not have a problem with this w/o active sync. I am about to rebuild the phone setup as it is corrupt again to the point that restarts no longer fix the problem. Sync works fine and fast for awhile and then the network connection takes longer to establish. You can browse the phone from the desktop activesync, but the data sync will not work. SPB backup seems to be able to sync properly and quickly.
The phone also goes unstable when you edit a contact shortcut or add a picture. I would love to find a way to solve this as this is the main, productive use of the phone for me and I love all the other capabilities of the phone and would like to move on to some of the other tweaks...but I need this basic functionality.
Please, any ideas?
The phone ROM is fully updated.

Dimes to Dollars you have a corrupt contact. Not surprising if you have 2500 of em. Experienced similar issues, fortunately the user noticed which contact wasnt syncing, deleted it from outlook/exchange, phone started syncing properly again.
If you decide to do a refresh, connect to WiFi of your work (or wherever the email is), and let it sync for a while before messing with it. It does contacts and calendar first, then inbox. Given you have so much data, let it go for quite a while.
/.02

Thanks Jimbonics,
Good clue. The pst file works properly on all my desktops and laptop. Any suggestions to validate the Outlook contacts?
I am using a usb connection to the phone (cradle) for sync. The initial syncing takes a long time, but works properly and does not stop at any contact or issue an error.

soundidea said:
...does not stop at any contact or issue an error.
Click to expand...
Click to collapse
No error message? Hmm...that's a tough one. I was just going to ask you about that. I just resolved my activesync issue for "Exchange error 80072F0D".

I may have to move my data to an exchange server, but sure would like to have the desktop sync with Outlook work reliably.
The only error right now is after the connection has been established and activesync sez "connected", after about 5 minutes an activesync dialogue on the desktop comes up saying it cannot sync the data. SPB backup connects and syncs almost immediately.
The other nuisance is that when you connect the hd2 via usb, Outlook (and other parts of the desktop system) are frozen for awhile until the connection is finished. I guess there may be a problem with the desktop as well. I may just have to look into the process logs and find the log jams.