Database Users

Data not working on my wife's phone

My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks

CodeMonk said:
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This does seem like a tower problem. However, if you want to troubleshoot, you could always reset your data settings via the Sprint ## codes.
For data, enter this code: ##3282# on your Dial Pad. Give it a second and it'll ask if you want to view or edit your settings. Trouble shooting this problem would mean you have to Edit the settings, but in order to edit them you need your MSL code, which can be obtained by either contacting Sprint CS and asking them for it; or you can search around here on XDA and I'm pretty sure some people posted other ways to get your code.
Once you have your MSL code, choose edit when you get the pop up window and then click on your menu button -- there should be an option for you to choose reset -- enter your MSL code and your phone will reboot.
This may or may not fix your problem; I've had success whenever I've had data problems.

Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.

CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
On the taking a long time to ring:
1) Move the ringtone off the SDcard into the phone, in some cases the SD card is to slow to read it fast enough. - Worked for a buddy of mine
2) There is a polling rate you can set when you get the MSL - but I have heard sprint forces a particular rate from the tower even if the phone has one set. - This will also decrease battery life.

CodeMonk said:
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This may be too obvious of an answer, but have you tried using the device self service tool and updating your profile and prl?

CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
No problem, hope everything works out.

I had the same problem, took it to the sprint store (Waste of time!) and ended up hard resetting it, seems to have fixed the problem. you can hard reset by turning off the phone and then holding down the end, back and home buttons and selecting "clear storage" or "clear user data" (sorry, can't remember the exact wording). It will completely reset the software but it will wipe the data off your phone.

I got her MSL code via the logcat method that was just recently posted and reset her data and also changed her slot index. Although some people say that it is overridden at the tower, I also changed her priority. I updated her PRL as well. Before, it was ringing after I would hear about 3.5 rings, sometimes 4 full rings. Now it's ringing on the second ring. Also, her data was essentially turning off after about 30 minutes. After doing all of the above, she is saying it hasn't stopped working yet.
Thanks for all the suggestions, looks like it might be fixed.

Well it's still not fixed. She has it happen a couple times a day and now my phone is doing it too. It's not happening consistently that I can tell, just seems to randomly stop working.
Also, I'm on Fresh 2.1.2 and I'm getting some really really bad lag. I don't use any custom ringtones, just the ones that came with the phone and sometimes my phone will start to ring and the only way I know is because the vibrate starts. Then a good 3 seconds later I'm still getting a black screen as the phone is trying to tell me who it is.
I will randomly pick up my phone to surf the web too and it won't respond or do anything for like a good 10 - 15 seconds. I open up ES Task Manager and usually one of the mail apps is trying to update with like a 5% - 10% cpu usage, but that's all that has any CPU percentage. I'm not really sure what to try next. I've removed some apps that I don't really use and a couple that I just recently installed just to see if they are the culprit.
I'm using the Launcher Pro Beta too. Maybe that's it?

I've had a similar issue... only happened to me a couple of times since the update though... but I've just been turning "airplane" mode on and then off it turns off the radio and then turns it back on... seems to have worked for me...
again.. for me it's only happened a couple of times since the update to 2.1 so it could be a different issue.

I never thought of airplane mode. Doing what her and I are doing just reconnects data, not turning the radio on and off. I'm going to have her try that next and see if that fixes it. She says that she turns the phone off every night, but maybe she isn't some nights.

[Q] Error sending/receiving MMS "National access coverage not available."

Hello,
Lately I have been unable to send or receive text messages that contain pictures or videos. The error message is always the same "National access coverage not available."
I called Verizon, on Thursday of last week (1-13), and the technician was unable to figure out the problem. He escalated it to the next level and said that someone would be contacting me in a day or 2. Well it's now Wednesday (1-19) of the following week and so far, nothing!
Has anyone else run into this problem? If so, what's the fix? Any help would be appreciated, especially since Verizon has been no help at all!
I'm using a Moto Droid2 ver, 2.3.2 Rooted and OC'd @ 2.25Ghz
Thanks,
Scott

Dial *228 and update your PRL.

silverfang77 said:
Dial *228 and update your PRL.
Click to expand...
Click to collapse
Thanks for the reply.
Unfortunately, it didn't work. I updated it waited the 15 minutes. When it didn't work I rebooted the phone figuring maybe it needed to be refreshed or something, (long time windows tech, reboot fixes everything!) but still nothing. Just that same message.

I get the exact same error when sending or receiving MMS 50 percent of the time with the first initial try... *228 does not fix this.. verizon cannot fix it either...

OK, got tired of waiting for Verizon to call back. On the phone with 2nd tier support now for about the last hour, so far nothing.

Mine started doing that on mms after using juice defender app and I had to do a factory reset to fix it.

OK, got finished with the Verizon tech, who was very helpful, but we still could not resolve the issue.
She removed and reloaded my data from the server, switched me to another IP address and did a few other behind the scenes things but nothing worked. She suggested doing the factory reset, but I'm ready to give up troubleshooting this issue yet. If all else fails, then I guess I will have no other option.
Since sending MM text's in not a huge part of what I use my phone for, I may just wait for the next release of the software and hope that fixes it.
In the mean time I'll just keep playing with settings and searching Google and the message boards in the hope that someone can come up with a fix that doesn't involve having to wipe it.

rtfield said:
Mine started doing that on mms after using juice defender app and I had to do a factory reset to fix it.
Click to expand...
Click to collapse
I used to use that app, but removed it long before this started happening. I wonder if it left behind some orphan files that are somehow in there wreaking havoc?
Since the problem still existed even running the phone in safe mode, I would think that would not be the case, but anythings possible.

my phone does the same thing with same message... if i try again to download message it will usually come through, but if it happens on outgoing message it will never go through

1250x said:
my phone does the same thing with same message... if i try again to download message it will usually come through, but if it happens on outgoing message it will never go through
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Click to collapse
That's the thing. Since so many people are having the same or similar issue, I just find it hard to believe it's not something on Verizon's side or with their software. This many people screwing up their phone's in the exact same way all around the same time just seem a little suspect to me.

Mine happened 6 months ago. Just reset it and see what happens. All your apps with reinstall by themselves.

rtfield said:
Mine happened 6 months ago. Just reset it and see what happens. All your apps with reinstall by themselves.
Click to expand...
Click to collapse
Yeah, I guess I'm going to have to try something. I want to make a nandroid backup first just to be safe and then I'll give it a shot.
Thanks.

This is great!
So, I just finished the factory reset (which DID fix the problem) and was starting to configure all my custom settings when the Verizon tech I spoke with called me back. She said that she had just spoken to Motorola and they said it was a known problem with their phones! They are not sure what it is yet, but they are working on it. In the mean time, the only thing they can suggest is to reset the phone as a work around!
I asked the Verizon tech if there was any kind of documentation about this that she could send me, but of course there isn't. And there's also nothing on the Motorola site about the error either, at least nothing I could find.
While it doesn't make the situation go away, it does make me feel better knowing what the root of the problem is, sort of. Only problem is, there is no guarantee that it won't happen again.

i turn airplane mode on then off... works for me

Im having the same problem. I even reflashed to stock motorola, still does it. I noticed if i hold down on failed pics or tap download a few times it works. The problem seems to be triggering the data on and off from the send button.
Sent from my LogicPD Zoom2 using XDA App

S.Meezy said:
i turn airplane mode on then off... works for me
Click to expand...
Click to collapse
Yes, I had heard that worked for some people, and I did try that but it still didn't work. Even so, that would only be a work around and not really fixing the issue.
V.A.T.Juice said:
Im having the same problem. I even reflashed to stock motorola, still does it. I noticed if i hold down on failed pics or tap download a few times it works. The problem seems to be triggering the data on and off from the send button.
Sent from my LogicPD Zoom2 using XDA App
Click to expand...
Click to collapse
Interesting, since I did the factory rest I haven't had a problem. If it happens again, I'll be sure to check that.

[Q] EVO Shift: Data Call Failure after Temp-Root

Hey guys, I'm hoping somebody might be able to lend me a hand.
After applying the Temp-Root to my EVO Shift (GB, 2.3.3 (temp-root found here)), I'm getting the following error message:
Data Call Failure
Error Code 67: Unable to establish wireless data connection.
Has anybody seen this message? It comes up randomly it seems. I'm still able to connect to the internet via wireless. I'm not really sure what the deal is. It's similar to another one going around, but the other refers to the username/password. This one does not.
I have googled the error message, but almost everything I come across is a mass hysteria of confused people. I've tried the things I've found.
I haven't tried rebooting, yet, as that'll kill my temp-root (doesn't work in most cases anyhow, from what I've read). But, I'm willing to try it tonight if no other options are available. I've tried updating profile and prl, but issue remains. Not really interested in getting Sprint support involved, as from what I hear they're mostly a bunch of... uhm... funny people.
Any help is appreciated!
I should also note: This may have nothing at all to do with the Temp-Root. As far as I can remember, it worked fine for the first day (I applied it about 2 days ago, I think). However, I didn't do anything that day that required use of the Wireless connection (but wireless was still enabled).

i got that error once and just rebooted and retemprooted and havent gotten it again

Upadte profile, thru settings
Sent from my PG06100 using XDA App

-somebody- said:
i got that error once and just rebooted and retemprooted and havent gotten it again
Click to expand...
Click to collapse
I'll try this tonight if no other resolutions come up (not at home currently). Thanks for the suggestion.
madplaya1 said:
Upadte profile, thru settings
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
As per my original post, I have already updated both profile and PRL. Thanks for the suggestion, just the same.
Edit: The problem may be due to billing issues. Will wait for that to get fixed and see if that fixes is. Will report back.
Another Edit: Does appear this is due to billing issues. Seems to be working just fine again, re-rooted and all.

Was getting this Error message for about a half a day a few weeks back. Updated PRL and Profile, didn't fix the issue. Called Sprint, turns out they were doing some work on the towers. Rebooted the phone and all was good. You might want to try and put the phone in Airplane mode for a few minutes. Then turn off Airplane mode, see if that helps.

prboy1969 said:
Was getting this Error message for about a half a day a few weeks back. Updated PRL and Profile, didn't fix the issue. Called Sprint, turns out they were doing some work on the towers. Rebooted the phone and all was good. You might want to try and put the phone in Airplane mode for a few minutes. Then turn off Airplane mode, see if that helps.
Click to expand...
Click to collapse
I actually tried all of that. In my case it seemed to be a billing issue, because as soon as that was cleared up (the phone didn't have service, and I didn't realize til' I tried to make a call) everything worked fine... and has since. Thanks, though.

No problem, here to help when I can. Glad you got it sorted out.
MikShifted on XDA Premium APP
TEAM MiK
Mik ROMs Since 3/13/11

MikG INC 3.0 ROM on roaming

I had downloaded 1 of Mik's roms a while back (version 2.0.1 to be exact) and saw this 3.0 as his latest work on his website so figured I would give it a try. I see that he is aware that there are still remnants of this ROM that was made for Sprint EVO devices apparently, but I'm having a unique issue.
Whenever I attempt to make a call it alerts me that I am in roaming mode (which I double checked and i have it checked OFF so my DINC will dont roam) and if I would like to continue anyway. When my lock screen comes up it says "Verizon Network" on top and I am receiving and able to send text messages just fine. I have not seen anyone else having this issue in the forums and the last thing I want is to receive a higher bill from Verizon at the end of the month because of a new ROM. Also, the alert is simply annoying.
Please help.

manthis22 said:
I had downloaded 1 of Mik's roms a while back (version 2.0.1 to be exact) and saw this 3.0 as his latest work on his website so figured I would give it a try. I see that he is aware that there are still remnants of this ROM that was made for Sprint EVO devices apparently, but I'm having a unique issue.
Whenever I attempt to make a call it alerts me that I am in roaming mode (which I double checked and i have it checked OFF so my DINC will dont roam) and if I would like to continue anyway. When my lock screen comes up it says "Verizon Network" on top and I am receiving and able to send text messages just fine. I have not seen anyone else having this issue in the forums and the last thing I want is to receive a higher bill from Verizon at the end of the month because of a new ROM. Also, the alert is simply annoying.
Please help.
Click to expand...
Click to collapse
Sounds like you need to update your prl. You do this by dialing *228 and selecting option 2.

I forgot to mention that that's the first thing I did. I even accepted the alert and went with it anyway knowing it wouldn't take but a minute. It programmed the phone successfully.
Still occuring obviously.

manthis22 said:
I forgot to mention that that's the first thing I did. I even accepted the alert and went with it anyway knowing it wouldn't take but a minute. It programmed the phone successfully.
Still occuring obviously.
Click to expand...
Click to collapse
Hmm not sure then. I know sprint ported roms tend to be touchy on the verizon network. I gave up on using them after synergy rom awile back, because my data connection would constantly break, requiring a compleete ruu and factory reset to get it working again. Just flashing a new rom wouldnt fix it.
Have you tried flashing the .0808 evo radio. I know it works on the incredible and mabey since its a sprint ported rom the evo radio would work better, or mabey not just a sugestion.

Its in call settings or wireless and networks. It's called roam guard. Unchecked it and you'll be fine.
-My life is a shooting range, people never change-

watt9493 said:
Its in call settings or wireless and networks. It's called roam guard. Unchecked it and you'll be fine.
-My life is a shooting range, people never change-
Click to expand...
Click to collapse
I actually had to turn ON data roaming to check off Data Roam Guard. It didn't work. But out of desperation I checked OFF Call Guard and that fixed it. Maybe that's the option that you meant. Either way, the alert has stopped and my outgoing calls no longer give me that message while I have roaming OFF.
Thanks for the replies.

cmlusco said:
Sounds like you need to update your prl. You do this by dialing *228 and selecting option 2.
Click to expand...
Click to collapse
Doing this on sprint ROMs have a tendency to break data. I don't recommend doing this. Also other development don't recommend it either. If you start having data issues, you may need to go back to stock, redo *228, the reflash what you want. I'm currently running my port of MikG 3.0 and have not had the warning. I did what you have done and its fine. I've made sure that the NETWORK thinks we are in fact Verizon, but the ROM somehow thinks we are Sprint.
Sent from my HTC Droid Incredible

manthis22 said:
I actually had to turn ON data roaming to check off Data Roam Guard. It didn't work. But out of desperation I checked OFF Call Guard and that fixed it. Maybe that's the option that you meant. Either way, the alert has stopped and my outgoing calls no longer give me that message while I have roaming OFF.
Thanks for the replies.
Click to expand...
Click to collapse
Yes. Sorry. That's what I meant, my girlfriend had more attention at the time then my phone. We all know where that goes.
-My life is a shooting range, people never change-

Enhanced Messaging not turning on

Hey all!
I purchased my Essential phone brand new from Sprint yesterday. I switched from an S7. I'm trying to use the default android messages app (what I used on my S7) and I tried to enable enhanced messaging to receive stuff via WiFi. I get horrible reception at my desk in my office, so texting over WiFi is super helpful. Well, when I go to turn on enhanced messaging in the app, It just clocks, and eventually says "Excuse the wait... messages will let you know when this step is complete." I click "Got It", then it proceeds to do nothing...
Has anyone else figured how to turn on enhanced features on this device? Sprint is my carrier.

Runnerman14 said:
Hey all!
I purchased my Essential phone brand new from Sprint yesterday. I switched from an S7. I'm trying to use the default android messages app (what I used on my S7) and I tried to enable enhanced messaging to receive stuff via WiFi. I get horrible reception at my desk in my office, so texting over WiFi is super helpful. Well, when I go to turn on enhanced messaging in the app, It just clocks, and eventually says "Excuse the wait... messages will let you know when this step is complete." I click "Got It", then it proceeds to do nothing...
Has anyone else figured how to turn on enhanced features on this device? Sprint is my carrier.
Click to expand...
Click to collapse
Has happened to me on all my devices I've owned when starting from a clean slate. Just give it time. Check back and reinitiate if needed. Think it has something to do with the carrier side network refresh to see your device or something.

mrcooter said:
Has happened to me on all my devices I've owned when starting from a clean slate. Just give it time. Check back and reinitiate if needed. Think it has something to do with the carrier side network refresh to see your device or something.
Click to expand...
Click to collapse
Thanks for the quick reply! Very strange... Do you remember roughly how long it took for your's to communicate back to the carrier and get up and running?

Runnerman14 said:
Thanks for the quick reply! Very strange... Do you remember roughly how long it took for your's to communicate back to the carrier and get up and running?
Click to expand...
Click to collapse
Sorry, little bit longer on the reply this time. Lol. Busy day at work. But it's happened to me with different time lengths. It's been successful within 30 minutes and it's also taken up to 2 days. Sorry I can't be more help. Not sure of the technical side of things on what exactly causes it to know for sure and the fact that I'll just check it and it's done. Because of this, not always sure when exactly it went through either, just know that eventually it starts working and it's happened on my Essential and previous Nexus devices with Sprint, and that out of everything I'd try, time was the only thing that fixed it for me.

Hello I am experiencing the exact same issue with my new Essential phone through Sprint I purchased yesterday. Has your enhanced Features issue resolved itself yet? Any pointers? Sprint was absolutely no help.
Ana

Made me look. I'm on rooted Oreo 8.1, everything checked off.
Sent from my PH-1 using XDA Labs