Hi,
So I have an UnBranded Rogers X10a Phone
I have been having issues where the phone will freeze up go black screen (but you can see the backlight is on) and the two indicator lights come on. They go on and off with the power button being pressed. The only way to get the phone re-working is by battery pulling... I am running the Stock Home screen,
no taskkillers, and just Beautiful Widgets (Which has been force closing alot)
I have attempted a few factory resets including the Memory card but still running into the same issue...
Any Suggestions?
Try removing the widgets...
-------------------------------------
Sent via the XDA Tapatalk App
SEUS reflashing???
Thanx for the Suggestions
Hey Guys,
Thanks for the suggestions - I have tried removing the widgets, and a complete re-flash from SESU - Still no luck...
Hey, had to create an account just to answer your queries...
If you mean by the phone not able to 'wake up' from its sleep mode, I experienced the same thing for the past one month...
For my case, I started one saturday with my phone acting this way when I did a reboot after a full charge.
Same as your phone, mine suddenly couldn't wake up from its sleep. I thought is was just an ordinary freeze, so I took out the battery to reboot it once more.
After that, the problem didn't do away. With an attempted phonecall which triggered the proximity sensor to deactivate the screen display, the screen couldn't come back after ending the call. So the suspicion of lags or freezings were ruled out.
The phone was basically working, just that the display wouldn't appear. This was supported by the fact that the LED lights between the hard keys were still functioning, and the faint backlight on the screen hows that the phone is indeed working.
But the unlock screen just wouldn't show up.
So, without a choice, I sent it for servicing.
First attempt, the phone had a 'software upgrade' (just reinstallation of the software). Didn't help.
2nd attempt, the technicians replaced the receiver hardware. Didn't work either.
3rd attempt, they did another software upgrade (I have absolutely no idea why they tried that again since it didn't work on the first time).
4th attempt, they replaced the whole motherboard, and I got it back last night.
And you know what? The problem didn't go away. But I didn't send it back for servicing, since replacing the motherboard IS already a very last possible solution, as my X10 is as good as a new phone.
So obviously it's the user's problem.
So I did abit of testing on my own.
With the microsd card taken out, the phone was perfectly ok. I spammed the power button to stress-test the screen. No problem. But when I re-inserted my 16gb card, the sickening problem was back.
So I suspected it might be the card that's faulty. Naturally, I tried it with my 8gb card which came bundled with the phone. No problem. Until I moved my files into it.
Narrowing it down, obviously it's the contents that is affecting the phone.
So I did a step-by-step trial:
I removed the video folder, cos I have quite a number of movies inside. So I thought it's the sheer sizes of the files which is lagging the phone out.
Wrong.
Next, I removed the music files.
BINGO.
Phone was working fine. And to make sure, I put the videos back. Screen responding nicely.
To enact my theory, I just dragged and dropped my 1600+ wmas into the music folder.
Voila! Case closed. 20 hours have gone, and that idiotic problem never resurfaced.
So... What actually happened???
Well, as I recall, this whole escapade happened after I used Media Go to transfer my music to my phone.
And Media Go acts like iTunes - it sorts the files into different folders categorized by the artiste names. So essentially, almost a thousand of folders were created in the microsd card.
I guess it's the immense number of folders that's making the phone try to read from the folders, thus lagging it and preventing it to work before the screen goes back to sleep.
For me, cutting the number of folders helped.
Hope my method works for you too =)
And pardon my long-windedness (+_+)
Thanks loneLEE for making an account here & telling us about all that. It may help for many who have or will have such kind of problem Thanks
Thank You Soo Much
Lonnee Thank you so much for you information on that! I was going BONKERS. I had figured it was to do with the Media Card, as soon as I would remove it - the phone would work fine...
I almost had them swap out the phone as I was going STIR CRAZY trying to figure out what was going on!
It's good to know that I am not the only one...
Related
Guys,
Don't flame me... I haven't fully tested my theory, but so far it's working well!
As you know, MANY of us have issues with the card not being recognized sometimes; the device hangs; the camera doesn't capture images, etc.
Well, today I was trying to take some pictures facing downwards (of a leak in my car door), and I would just get a black image almost every single time.
I would then do a test and snap a picture of my garage, and it worked.
Back to the door, it didn't work.
Etc.
I wasn't sure if there wasn't enough lighting or what.
HOWEVER.....
I then realized that everytime the unit was pointing down, THAT is when it didn't work!
I examined where the contacts are on the card (top), and sure enough, it MAY be that by the force of gravity, one or two contacts are losing contact.
So I tested my theory.
I stuck my thumbnail (the REAL one, not a mini image ) under the card, and pressed it up.
EVERY single picture worked PERFECTLY.
No freezing! No black! No issues!
So, I took a small peice of paper, and slid it under the card, like a shim. (It was actually a piece of an envelope, so it's a big thicker.
Gentlemen... Since I put that paper underneath the card, my 8525 has worked flawlessly.
I just took 20 pictures, stored on the SD card, and not one issue!
And this is a 2GB Sandisk, by the way.
I will do more tests, but I am really feeling confident that this may solve some of our problems.
(I hope this is not a "welcome to last week" thread! I have seen LOTS of threads regarding the camera, freezes, and SD issue.. but I never read anything about solving problems with a piece of paper!)
Thoughts???
Hi Michael_514,
While I appreciate your efforts here, the one thing that seems to have solved ALL of my SD Card issues was upgrading to WM6. Nothing to do with gravity nor Elfen registry edits ... just a new OS.
While I think your tack, dealing with gravity and the directional orientation of the device is interesting, I think the heart of the problem exists in the drivers for the SD Cards, which were corrected (or at least ameliorateed) in the newer OS builds.
All the same, I am interested in your final results, so please continue this post.
All the best,
-pvs
Don't forget guys, maybe you are both right! We should not assume that everyone has the same problem - though the symptoms may be the same. Actually, when reading the many posts on this issue, I AM convinced there is in some cases a poor contacts issue that will afect the camera and other software/files on the SD card. I am also convinced there is in other cases a driver/software issue that may well be improved with WM6.
Always be cautious, yet open minded about claims from folks to have solved an issue. It may be for some but not all, and a different solution may exist for others.
Mike
Point taken, Mike. Thanks for that!
Just tried it. I will keep you informed tomorrow.
Thanks for the responses, PVS & Mike.
Mike -- Love your 'have an open mind' role! I guess that's why they call you a Moderator!
I would agree with Mike... both answers could be correct.
I am convinced that 90% of our Hermes woes ARE SD Card related.
I feel that because I had these units for 7 straight days, in use almost all day, with not one crash or hang...
..and then on day seven, I did a SD Card copy/paste, to switch cards with my dad's unit, and from that day on, freeze.. freeze.. freeze... Sometimes the unit is great for three days, sometimes, 3 reboots in one hour are required....
...Same thing happened when I reinstalled the firmware....
...that I just 'knew' that the freezes and hangs were DEFINITELY related to my swapping of the cards. Especially since I installed no weird apps.
Dirty contacts; bad connection; bad card controllers; I KNEW that my woes were not 'OS-related', 'sbd Pocket-plus-related', nor firmware related... Especially since I did three reinstalls of the firmware.
PVS - I totally agree with you. Perhaps WM6 has some better error checking, or a better algorythm for handing missing bits over the card bus.
I know a little about how computers and electronics handle this. It's why you can make a scratch in a CD, and it still plays. Check bits / error correcting / over-sampling / etc. etc.
I agree that a more advanced OS, like WM6, can better "handle" missing bits.
..but I am trying to get to the root of the problem.
I just went to the bathroom and took about 30 photos while sitting there . ALL 30 worked! No black photos. No "New SD Card Inserted" message. No freezing. 30 on 30. I am thrilled so far!
After spending three weeks racking my brains out, dealing with the problems, I am starting to truly feel like I may be on the right track.
Let's keep our minds open... Let's remember how many 8525 issues do point to the cards. Let's keep in mind that half the people love their Sandisks, and half the people love their Kingstons.
A new OS may solve people's problems, as could a piece of paper jammed in there to make the contacts tighter.
I spent $720 on two of these units, and let me tell you.. I MISS MY 8125!
I am as eager to solve this as anyone. I use this machine for business. It's not just a hobby for me.
Maybe we are on the right track...!
Let's see what others say...!
I will keep everyone posted.
I do have to laugh at my make-shift solution, though! There is something funny about staring at my unit, with a little piece of envelope visible under the SD card. Talk about a low-tech solution to a high-tech problem!
M
Michael_514, I love your theory. I hope it's that easy a solution for some of us if not all.
It seems from reports that Sandisk cards have this problem more often?
If owners could report their card's thickness using a micrometer, this might help confirm if an electrical contact issue is more likely?
My Corsair 1Gb card is 0.70mm thick, just behind the electrical contacts.
I've had issues with the card not being detected both with WM5 and now WM6. One time was fixed by wiping the contacts clean, but other times ejecting & reinserting the card make no difference. I've ignored the problem and many hours later the card would be visible again.
When I read your post, I straight away folded up some paper and pushed it in above the card, on the same side as the contacts - the memory card was still accessable within the phone, so I'm thinking my issue isn't a physical one.
Next time the card vanishes from explorer, I'll insert some paper to shim it towards the contacts and see if it helps.
Has anyone pulled apart their phone? I'm wondering if perhaps there's some type of pressure applied to the back of the card forcing it to contact electrically? Maybe if this is a mechanical device it is getting stuck?
My old phone's SD card slot broke when I dropped it once and it no longer ejected cards normally, but still worked perfectly.
Cheers! Oggy.
Hi there!
I just wanted to confirm where I put the paper.
I put it UNDER the card, effectively 'pushing the contacts up'.
That is where I stuck my thumbnail when I could not take a successful picture of my car door.
When I said to myself, "Why do all photos of the sky work, but not photos of the ground??", that is when I realized that I wanted to "push it up".
And in terms of the:
This firmware vs. that firmware...
Kingston vs. Sandisk...
WM5 vs. WM6...
Made in Taiwan vs. Japan...
Those are NOT the answers.
Too many people in too many threads have proven that.
I am not saying my method is correct... I will need a week of testing... But I know people DID have problems with WM6. People DID have problems with Kingston. People DID have problems with 512MB.
I started another Kingston vs. Sandisk thread, and reading those responses has shown me that it ain't the answer.
And as Ogier says, "I've had issues with the card not being detected both with WM5 and now WM6."
So, that also isn't the answer.
Let's all keep our fingers crossed, because I HATE rebooting this unit!
But to confirm, I put the paper underneath to 'force up' the contacts....!
@ Michael_514
Just another thought. There is also a difference between photos of the sky and photos pointing down and that is the light level. I know you are testing the idea about the contacts and angle of the phone, but to confirm it's nothing to do with the light level sensor/software you might need to test by taking high light level pics (pointing downward at a lamp say), just to rule out any light level sensor issue. I have noticed that the camera seems to incrementally adjust light level but in general it will be at a different setting pointing up as opposed to down.
As I say just a thought and something to rule out or in.
Mike
I don't know if this is disappointing but I have tested this method during the weekend and it does not work. I have definitely inserted the shim under the card so to push the contacts up. After some time my card is partially lost meaning some programs will not run. This morning I'm in the office and I have replaced the shim to sit just under the contacts and not under the entire card. I will keep you posted although I don't trust it will work.
SD troubles
hi guys,
ive been looking at these SD card related threads in the past and was thankful that my hermes seemed fine...
UNTIL
the speaker connection popped out and i opened the phone to connect it back up. everything when fine and the speaker is working but the sd card refuses too show up. now ive tried putting paper under and above the SD card and ive also changed my ROM to two different WM6 flavours. im sure all the connectors are plugged in but i really need my SD card to be shown.
Anybody experience something similar or have and idea's on how to get it working again. it only stopped working after i removed the back panel, connected the speaker back up and then closed it.
thank you,
Drooch
drooch said:
hi guys,
ive been looking at these SD card related threads in the past and was thankful that my hermes seemed fine...
UNTIL
the speaker connection popped out and i opened the phone to connect it back up. everything when fine and the speaker is working but the sd card refuses too show up. now ive tried putting paper under and above the SD card and ive also changed my ROM to two different WM6 flavours. im sure all the connectors are plugged in but i really need my SD card to be shown.
Anybody experience something similar or have and idea's on how to get it working again. it only stopped working after i removed the back panel, connected the speaker back up and then closed it.
thank you,
Drooch
Click to expand...
Click to collapse
Not much to suggest other than open up again - double check connections and hard reset if it still does not work.
Mike
ive checked the connections and they seem fine, i really cant put my finger on what has changed from me opening it and then closing it. the only difference is that there is no void sticker anymore! is there anyway to see if it still see's the sd card slot or if the OS diesnt even think its there.
Ive tried HR and ROM changes, so its something hardware wise.
Drooch
drooch said:
ive checked the connections and they seem fine, i really cant put my finger on what has changed from me opening it and then closing it. the only difference is that there is no void sticker anymore! is there anyway to see if it still see's the sd card slot or if the OS diesnt even think its there.
Ive tried HR and ROM changes, so its something hardware wise.
Drooch
Click to expand...
Click to collapse
Maybe you said, but does the card work ok on a PC card reader? Just wondering if the card formatting is corrupted?
Mike
Again, after rechecking this method, putting two pieces of paper just under the contacts area of the card I still get the "once every 6 hours" normal card failure. I just remove the card, wait 5 seconds and insert it again. That's it for me.
Hi All!
Two interesting discoveries..!
First of all, so far, so good.
I did not have to reboot my once since Friday. Today is Monday, and not one single freeze. Normally, I like to reboot every few days just to 'clean it up', but I am going to leave it until it freezes.
Friday evening, Saturday, Sunday, this morning...
Not one system hang.
However, I did take a few pictures that came out black. That's the bad news.
I have not looked at other threads yet, but as Mike alluded to, above, there IS something wrong with the light sensor.
Remember how I said I had problems photographing my leaky car door, but then other pics were fine?
Well, yesterday my father said to me that he took a few pictures of items in his showroom, and some items would NOT be able to be photographed!!! He said that he has some gift items with SPARKLES, and he could successfully capture photos of items without sparkles, but when she shot the sparkly items, he saw black.
Then I thought about the pictures I was taking, the pictures WERE of dripping water from my car door.
I think that a unit that hangs, or an SD card that's not recognized, MAY be a totally separate issue than black pictures.
But that still doesn't explain how I was able to take all sorts of photos when my thumbnail pressed on the SD card.
In any case, like I said, I have been extremely successful with 'no black' pictures this weekend, and have not rebooted my device since Friday. This is a miracle for me.
I just removed and inserted a clean shim.
If I could get another three days without a reboot, I will be jumping for joy!
My unit just hung!
I had disconnected the unit from the Activesync USB cable.
Went upstairs.
Came back to find the unit on (Backlight on) and the unit was very hot, with the battery being sucked down 1/2.
I had set an Alarm for 1:00pm, and it's now 2:10pm. It started playing a second or two of the Alarm sound just now. And that was it. Very hot to the touch.
But I am happy that this is my first re-boot since Friday.
These hangs/black photos/hot battery drains may all be different issues, but I am still definitely leaving my shim inside the card. No reboot since Friday is a big improvement for this unit!
Good day
I recently upgraded my TyTn from WM5 to WM6. Since upgrade 1GB and 2GB Apacer micro SD's that worked fine are not recognised by the phone.
Am I missing any setting in WM6? Can someone please help as I need to access info on the cards ASAP.
Thank you
Just got my new PQ1 2G card and replaced my old 2G Sandisk. My first impression is speed - much better with the PQ1. Also the general feeling is that it fails less or not at all. I have to work with it for the next 72 hours to give you my statistics comparing it to the Sandisk.
I'll keep you posted.
NO. This feels the same as my old Sandisk 2G memory. Every 4-5 hours my SD card stops responding. Mind you in the PQ1 case I can still see the card with my Explorer and even see the directory structure and the files. They just can't run. The messege I get is the progrmam is not found.
Hi everyone,
I bought my HTC Touch HD in April 2009 and I didn't customize the phone in any way. I only installed some backupping software and TomTom.
Anyway, the phone tends to freeze a lot. Sometimes it works fine for a week straight and then it just starts freezing. What happens is that the screen stops responding, as well as all buttons. The only way to fix that is by removing the back case and press the Reset button or by removing the battery. The freezes got worse over the last days. After a reset the phone sometimes already freezes before I can even enter my SIM card password.
It started freezing last year, but it seems to be getting worse now. I already tried a hard (full) reset, but that didn't solve the problem. Anyway, I found this after I removed the battery today: see attachment.
One of the 3 copper terminals is bent down, so it might not touch the battery. It looks like this might cause my problems. I tried bending it back carefully, but no success yet. Does anyone have an idea what I can do? Is it actually possible that a bend terminal can cause freezes?
Hoppah
i started having a similar problem yesterday, it gets worse if when I access the storage card and just locks up.
can anyone offer advise
The storage cards have been known to dramatically reduce the stability of these phones... I think I am at that stage (again) too...
My procedure, that's worked before, is:
- remove storage card from phone, put it in a adapter / USB/Flash port and connect to a Windows PC.
- Back-up required files to PC
- Open "My Computer" and right click on the removable drive (containing your SD), choose "Format"
- Make sure you select FAT file system over NTFS if offered the choice.
- Reinstate backed up files and try back in your phone.
Be careful when teasing that battery terminal, on different phones I've tried to re-allign the little brass terminals and snapped it from the tiny solder joint inside the case, despite it still being attached to the case... First I knew was the phone went from charging poorly, to not even powering up....
OK, posted a few days ago about this foolishly thinking it was solved. However, here's the problem. My touchscreen is completely unresponsive. This isn't the lag problem, which I've had before, but the phone acts as if it hasn't been touched at all. In other words, the only input accepted comes from the buttons.
This happens when I'm running android. Waiting overnight doesn't help. Pulling the battery doesn't help. I cannot even use the touchscreen in WM when this happens! Moreoever, if I do a hard reset, I still cant use the touchscreen when the setup pages show in WM. The touchscreen is completely gone.
The ONLY thing that has worked (once) to restore function is to pull the battery overnight.
The only pattern to this seems to be that it happens when I have a message waiting while running android (no, not every time). The screen will be locked, and I can't get the lockscreen to clear. Eventually I pull the battery and reboot in windows, same problem. Hard reset, same problem. Last night, had the problem so I landlined in and cleared the voicemails. Then did a hard reset, but the phone during the setup still indicated I had a message (!) and the touchscreen was locked. It is as if the notification was 1) stored in a different memory than the phone (does the radio keep this information) and 2) that until the phone is reconnected properly it can't clear the notification and won't let me access the touchscreen. Perhaps the overnight battery pull allowed the notification to clear from the phone somehow?
I'm looking for any help on this. Is there an aggressive way to clear notifications? Would a task 29 solve this? Button combo I"m unaware of?
Thanks in advance
yoiur unit may need to be send in for repair. sounds more like a hardware fault. You may be able to get a digitizer from ebay and replace it, though they are a bit tricky to replace. Ive only ever done it on an mda varia and that was a paid
This is actually not uncommon... i have a friend who purchased an HD2 and used it for a week or 2 and the touchscreen stopped. You can try and do the task 29 however it didn't help hers... has your phone ever come in contact with static electricity? This seems to be the #1 killer of the touch screen functions with the HD2's... (so far i've seen 4 of them die like this)... i would try task 29... then if that doesn't work call HTC and ask if you can send it in for a repair, most of the time if its repairable, they'll fix it and charge you a fee of usually $100.00... if its not repairable due to faulty hardware, they will send you a new one (usually re manufactured) another option is, if you have tmous take it back to a store and show them... they should be able to swap it out for free if you have insurance on it
I was concerned about hardware, and it may still be the issue, but it seems intermittent, in that sometimes I can get the phone working again for a couple of days. However, this symptom has only come in the last week or so, so it does seem as if something has changed. I'm constantly tweaking my Android setup, but I can't imagine this could have an effect that would go over to WM, especially after a HARD reset...
Possible solution
OK, if you've read the thread above, you know that hard resets didn't seem to solve the problem. However, I just did a hard reset without a sim card installed, hoping to clear whatever notification was stored on the phone. While the touchscreen was still locked without a sim, I re-inserted the sim and did another hard reset and it worked! Time will tell if this is a real solution. Luckily, my android system is just on the sd card and easily booted up or I would spend all my time rebuilding my phone!
Again, does anyone know if this might be related to the radio rom? I've tried a couple radios since this started 2.14 and 2.15.
OK, one more update. I notice now that when I long-press the hangup key, to get the context menu for such items as shut down or turn radio off, the touchscreen becomes inactive. Several minutes later it seems to come back, but my conclusion is that the connection to the touchscreen must be near or under that button and I'm affecting an intermittent connection.
This is the last post I have on the issue because I got a refurbished phone sporting ROM 3.14 and Radio 2.15 less than 24 hours after asking TMOUS to replace my phone. Now I have to clean the custom rom off the old phone and send it back, so I'll never know for sure if it was software or hardware, unless the problem recurs on the new (refurbed) phone. However, the symptom above with the long press hangup does NOT happen so it seems that was the issue.
Follow the below steps if your device is turning off or rebooting randomly. If the problem still isn't fixed then it is time to send it to HTC.
Note that the SIM card seemed to be the problem for most people (including me) - making sure it was 100% inserted into it's socket seemed to fix the problem.
1) Make sure battery & battery cover are seated properly (replace battery with a known working one if you can)
2) Make sure SIM inserted 100% and SIM cover is seated properly (important)
3) Restore your phone back to stock RUU
4) Do not subject the phone to extreme temperatures
5) You could also try putting a piece of paper between battery and battery cover to force it to make contact with the phone power terminals (don't cover up battery cover gold contacts though)
If you have done all of the above and your phone is still rebooting and/or turning off randomly then you should send it to HTC. No use faffing around trying to fix it if it's a hardware fault.
Sending your phone to HTC:
You should keep a diary of: How many times your phone reboots/turns off, when it happens, what you were doing when it happened, if the room temperature was warm/cold, telling them you followed the above steps, etc.
If you suspect your phone has restarted but you didn't know when it happened (e.g. after waking up) you can find out how long your phone has been on for since last boot, by going to Settings>About Phone>Battery and taking a look at the 'up time' - an up time of 00:05:35 indicates the phone last booted up (or restarted in this case) 5 hours and 35 minutes ago.
This will really help HTC and hopefully make things go much faster.
This is getting annoying now... the phone seemed like it was in an endless bootloop after it decided to randomly turn off today (kept turning off then I would have to turn it on again). I flashed my nandroid backup of my original Rom but that didn't fix it.. infact, it even turned off while I was using the phone (as opposed to turning off only when the screen is off).
I took off the sim cover and noticed the sim was sticking out a bit so I pushed it in. No turn offs for now, but I hope that was the problem.. I really don't want to go through the hassle of a warrentee claim.
hi,
are you sure you got a "HTC Desire HD" ???
and not a "HTC Desire" only ?
Sounds like a known issue with some "HTC Desire"....
greets
Alex
Hi, yes it is a desire hd (ace).
I have flashed an RUU for my device, which has removed the clockwork-mod, custom ROM, and restored S-ON (gotten rid of ENG HBoot and restored normal HBOOT)
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
prank1 said:
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
Click to expand...
Click to collapse
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App
Nodeuk said:
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
The general idea is, if they cannot tell its been hacked then its in warranty. But restoring the phone to stock wipes out all hacks anyway so its fine. Just make sure you do it before sending it to HTC. Back in the hd2 forums, we would only flash stock bootloader over hacked one for 'warranty purposes'.
Sent from my Desire HD using XDA App
Hi,
I have the exact same problem, which is very annoying : sometimes, when I press power button to put the screen on, it reboots (not fast boot, but I can't say if it's a real reboot either, it seems longer, don't really know... ).
It happens also in the middle of the night, the phone does nothing and then it reboots, sometimes several times in the night (wakes me with the vibration sound and the white light from the screen)
It seems to be random, but more and more often by now.
I'm new to Android (this is my first smartphone), I've been using my DHD for a month and I am very glad with it, except for this big problem
I use Stock HTC ROM (no root yet).
I went to the shop where I had bought it and was told that it seems to be a software problem, so an update shoud be ok.
I already had the 2 OTA updates and tried a hard reset but still have the problem.
Does somebody know how to fix this ? Thanks
BTW, I asked HTC by email this morning, waiting for the answer. I'll update you if they can fix the problem.
Hmm.. my phone doesnt reboot.. it just powers off. But ever since flashing a stock HTC RUU (which removes ALL HACKS, root, S-OFF, ClockworkMod, custom kernal, custom ROM, custom radio, etc etc) it has worked fine. But I also noticed my SIM card was sticking out slightly (approx 1mm) so i pushed it in (and then proceeded to flash Stock ROM).
Try making sure your SIM is all the way in, and try reseating your SIM and battery covers.
I did a test with my phone, exposed the battery to cold for awhile and placed it in my phone, no turn offs so the cold for me isnt a reason.
Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App
sand1011 said:
Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Hope it works I haven't had a single turn off ever since I made sure the SIM was all the way in.
Keep us updated, maybe this is a common problem
I'm just realising I didn't explain that I only used at first the second part of your advice : cleaning everything, sim and battery, and putting them back, carefully and checking they're in place.
I'm sorry to say that it didn't work
I keep in mind the other advice you gave, rooting and using a different ROM.
As I'm not used to it, I think I'll wait for HTC's answer to the email I sent before I try this (in case I have to return it, I don't want to have to unroot the device, I don't know enough about that yet ). So if they can't solve the problem, I will try diffent ROMs.
It doesn't seem to be a common problem, but if it is, maybe HTC will publish an OTA update
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
Wekko306 said:
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
Click to expand...
Click to collapse
Thanks for mentioning this!
Ever since making sure my SIM was inserted all of the way (even if it was out by 1mm) my phone has never turned off, it has even gone the longest without turning off now! Good to know someone can clarify it was indeed the SIM card.
@ sand1011
Sorry to hear your problem was not fixed. It appears your problem is caused by something else, and since you are running a stock HTC Rom I cannot really say it is a software issue.
I suggest you pursue a warranty claim with HTC after you receive your email from them. Please also post HTC's response in this thread as well, I would like to see what they have on the issue. Remember to delete any personal information from the email before you post it here. Thanks
Thank you both for your answers.
You're right, I'll return/exchange the phone if HTC has nothing to fix it. (I'm not sure I can have a new one directly because it's been a month since I bought it, it could be too long)
(btw, I'm a bit relieved to see I'm not the only one having this problem)
Sure, I'll let you know what HTC say (I guess if I have no email answer, I'll call them, I think there was a french phone number on the website)
I too have had this very annoying issue. I can confirm that it is fixed my pushing the Sim Card all the way in. When the phone is on, try removing the Sim Card and you will notice the phone turns off. I have put a small amount of tape over the Sim to prevent it from moving out.
I also used a small piece of tape to secure my sim card and it has never shut down since.
Good to see that most people have resolved this issue by making sure their SIM card is inserted properly.
The sim card has to be inserted all the way in? But I met with some resistance when I'm trying to.push it in. Anyone got any pictures on how far the sim card can be pushed in?
Cos I encountered a reboot when I called someone today.
Sent from my Desire HD using Tapatalk
Anyone has any ideas that when I call out and the phone reboot is due to the sim card not inserting all the way in?
Sent from my Desire HD using Tapatalk
My DHD has also been shutting down randomly recently, especially this morning. I justjust checked the SIM card and it was about 1mm out... Will keep an eye on it this afternoon and the next couple of days...!
I just took a backup with sprite backup of my hd2, due to it had a problem with the microUSB contacts. It worked fine.
I just got a new replacement device, same rom, just seems to be a different display(The old one just got a point matrix with a huge distance between and some lines through it, the new one got this, but additionally a smaller point matrix not reaching the outer border of the screen), a less powerful vibration and lower quality bottombar buttons(Seems to be an improvement by htc xD).
I made a hard reset of the device, inserted my sd/sim and ran my backup as level 3. First thing I noticed that the orange led does not blink once a while to indicate that the network is available.
Everything seems to be fine, except that the device seems to freeze if it is longer in standby. I press a button to wake up, just the bottombar light goes on and shuts off after a while. If I try this some more times the bottombar stops from going on and the phone seems to be off. Its like off, except you are unable to turn it on .
If I try to phone it, I get the usally waiting tone on my phone but the hd2 does nothing.
If htc sense is disabled it works fine
lets try to fix it!
Sounds as if your replacement unit might be a bricked unit, too.
But, let´s not hope the worst... I can think of other possible things: Did you try the same ROM without using the backup for a couple of hours? Are both the SD card and the SIM card fine?
Its only happening with the backup. Its htc sense.
Is there any cab that reinstalls htc sense?
The only way to re-install Sense is by flashing a ROM, there is no cab.
That would make my backup useless. Is there any way to exclude the manilla files from the backup. A list of files would be enough :-/
So fixed it by restoring everything except all files in the windows dir. Then I copied over all files in the windows dir i needed .