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This is just a warning to others thinking about using MobilePhonesDirect, They may seem cheap but they are pretty useless.
I pre-ordered my new HD2 from MobilePhonesDriect last over a week ago. They promised that they would have stock ready for dispatch on 12th Nov for delivery via Royal Mail special delivery before 1pm on 13th.
I ordered:
HTC HD2
18 Month @ £25pm
200mins, 200txt, unlim data.
Handset = £132
So I took the day off work today to wait around for it. Did it show? No of course it didn't
Now I look at their website and it says they have the HD2 in stock and if you order before 3pm you can get next day delivery. Also the handset price has gone down from £132 to £107 and they are throwing in a free 2GB micro SD card.
Hopefully I'll be able to cancel my pre-order and just reorder at the cheaper price. What is the point of taking pre-orders if you can't supply the customers. They'd even sent me a mail earlier in the week saying they had easily enough stock to supply all pre-orders.
Of course their customer service team isn't answering the phone and also not responding to emails. I feel very let down by this bunch of clowns. I was hoping to be playing with my new phone all weekend. Now I just have to be content with watching all the other people's videos on YouTube who did get theirs on time.
I actually recieved my hd2 from them today, but have to agree, their customer service is appalling.
I actually recieved my hd2 from them today, but have to agree, their customer service is appalling.
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You're one of the lucky ones.
I wouldn't particularly mind but they basically lied to me. I figured it would be just my luck not to catch the post today and maybe have to wait til monday. But they specifically said they had enough stock to fill all their pre-orders but after that other would probably have to wait til mid Dec for their phones.
That's why I pre-ordered.
Now they're saying they've got loads in stock and put the price down
Did you get a free 2GB card with yours?
What plan did you go for?
I had a 2 gb card, leather pouch on the combi 30 web n walk 18 month contract, free phone.
OK, so they must have heard me ranting.
I just got an email at 7pm on a Friday night saying that my phone has been dispatched. Fat lot of good that'll do me as they won't deliver on a Saturday so it'll be Monday when I get it but Tuesday before I can pick it up from the depot. I should have just held on and bought it today for the cheaper price. Grrrrr
Right, rant over, sorry folks.
Moral of the story. Be wary of promises that sound too good to be true.
owz206 said:
I had a 2 gb card, leather pouch on the combi 30 web n walk 18 month contract, free phone.
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Wow you did ok so was the 2gb and pouch expected or complete surprise?
Chimp - i'm in the same boat as you, I was also looking forward to playing with the phone but now will be watching others play with theirs...sad LOL.
I'm sure their is more to life then this.
Well, at least you have got your email. I got all excited when I had the in stock, deliver Friday or monday message. Couldn't get reponse by email or phone, shame I have people with me Sunday for the day and if they saw and tried it i reckon MFD would have seen a couple of orders.
No email saying despatched for me so I can only hope they will still be packing/posting tomorrow and there's still a chance for Monday.
As a matter of interest what's happened to your status on the site now you have had your despatched email?
It just says 'Status - Complete'.
I got this in an email at 18:52 13/11/19
Dear Mr Matt Johnson
Thank you for placing your order with Mobile Phones Direct.
Your Order has been despatched .
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Royal Mail do Special Delivery on Saturdays, don't they?
I think in this thread or a MPD one in the Leo forum it was said that in some areas the Post Office delivers on a Saturday but it's a bit hit and miss as to where - technically it's next "working day" and that normally means Monday to Friday.
They do but for a £2.50 additional charge. I doubt that MFD are going to shell out for that considering they only charged £3 P+P and the cheapest Special delivery charge is £4.95
My understanding is that they deliver Special Delivery on Saturday, its just not guaranteed unless you pay the extra, so more often than not a package will arrive on Saturday. But I'm probably wrong!
Well I won't hold my breath (but I will be crossing my fingers in hope)
Man, I need to get out more
chimpsinties said:
Well I won't hold my breath (but I will be crossing my fingers in hope)
Man, I need to get out more
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Your not on your own mate, there are loads of us. Check out the other thread in this section of the forum.... Loads of us.
Yep, I should get out more, and will once I can take my HD2 with me. :
10.04pm I received the "Your order has been dispatched message".
Peace now reigns.
Worde case is that it goes into the post tomorrow for monday delivery but I am holding out for their having got it in the post earlier but only updated the computer system late and there might be a slim chance for tomorrow. (The odds are better for that than they are for me to win the lottery).
At least they had their stock on the 12th - I have read some suppliers missed out and it's no chance for a phone before Tuesday or Wednesday next week.
chimpsinties said:
OK, so they must have heard me ranting.
I just got an email at 7pm on a Friday night saying that my phone has been dispatched. Fat lot of good that'll do me as they won't deliver on a Saturday so it'll be Monday when I get it but Tuesday before I can pick it up from the depot. I should have just held on and bought it today for the cheaper price. Grrrrr
Right, rant over, sorry folks.
Moral of the story. Be wary of promises that sound too good to be true.
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That's another way to see what a mess of a company MPD is, you pre ordered a week ago and got despatched today but what me that ordered 16 of Oct so as every body can see they have a big mess
I can confirm 100%.
Hopefully it will (eventally) arrive ok and I'll never have to deal with them again. I go out of my way to avoid companies that provide such a pathetic level of "service". Had I known what an utter failure their part in this would have been, I would have waitied for someone else to have a T-Mo contract available for it.
Can't wait to see the last of these jokers.
can i play devils advocate?
Sometimes.. you will end up with a few delays but patience is the key here - and if it doesnt arrive on Monday then I would complain.. But in the meantime I wouldnt slag them off too harshly - its a pretty awesome phone so they will have had a busy few days.
Although you do have a point about the price dropping within the space of a week that certainly would get my goat.
i too have to wait till Monday for mine! worth the wait I hope.
I spoke to MobilePhonesDirect yesterday and was told that they had had a few problems with their system, owing to high demand.
Whether you believe this or not is up to you!
Where I live most parcels sent via special delivery on a Friday WILL arrive the next day, they just cannot guarantee it....and the assistant said it could well come tomorrow.
I ordered mine on Tuesday on the T-Mobile Combi 30 plan, 18 month.
As it happens I already have an HD2 anyway: It's a beautiful device, but to be honest I'm terribly disappointed with the keyboard, and being as typing is crucial to me as a textaholic I'm hoping that HTC will release an updated keyboard that behaves as well as that on the Hero.....for me this one just won't do, and i've been testing out some alternatives......but that's another story!
Just placed my order through premier earlier and then got an email 3.5 hours later saying that they are backordered...
I haven't gotten my confirmation email yet from an order I placed about four hours ago, but the Premier website shows that I have an order in progress (with no details).
Man, that didn't take long!
Yep I just heard they are out. I don't have an ETA when at&t will get more but I will post something as soon as I hear it.
I got the last one from my local ATT store, but they only had 3 total.
I got one from an AT&T store and they said they had plenty left, I guess it just depends what area you're in...
alphajake said:
I got the last one from my local ATT store, but they only had 3 total.
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When I showed up to get mine Sunday they hadn't even put it out yet. Lol
Yeah, I was the only one so far to buy it from the RadioShack I work at, they have quite a few in the back (they haven't even made a dummy phone available for the store).
Mine is still back-ordered
Same here. I've also been trying to call the premier number and haven't been able to get through to talk to anyone. I just want an approximate date...
I got through (took about 30 minutes). They said that it would either ship the end of this week or beginning of next. I cancelled my order -- maybe I'll get the nexus one instead, and risk the wrath of my wife.
What do y'alls think? I like the small form factor of the aria, and the price is right, but ... nexus one!
i ordered mine within 30 minutes of it going on sale saturday night.. and mine was backordered...
could try Best buy... got mine from them for $130 with no need to bother with rebates
Cronis said:
could try Best buy... got mine from them for $130 with no need to bother with rebates
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or amazon, newegg, dell, or tigerdirect. all of which have it cheaper unless you have a really good FAN discount
Yeah Newegg (Simplexity) is best price around, no FAN req'd. Ordered Sunday night, receiving 2 Arias in the mail Wednesday.
If you want to pick it up in person and actually want to PAY for the phone, go to Costco. Best in-store price, better than Best Buy.
newegg and letstalk.com both have the Aria for free right now
Just an update:
I was finally able to get through to premier yesterday, all of the other times I tried it just said to try again later. The person I talked to said that it was too late to cancel the order.
Today, I just got an email saying that my phone has shipped. Now, it's time to wait for the fedex man to arrive @ my house...
I had ordered one for my wife through premier store on monday night and it came as back ordered too. I canceled and went to my local store where they then gave it to me for $229 and $100 in free accessories. The premier store wanted $318.99... I'm glad it was on back order or I would have paid the $318.99 amount. Its no nexus, but it sure holds its own. And, apps that aren't in the app store can be installed via bump. We put shapewriter on hers last night from my nexus and it worked perfectly (shapewriter is not in app store).
Mine finally shipped...just in time for the weekend and I doubt they sprung for Saturday delivery. So tomorrow I am going to call the FedEx depot and beg for them to let me pick it up.
Ordered mine today over the phone with premier. It has been processed and shipped already. So they obviously have them in the warehouse. Good luck guys
Has anyone that ordered from the Moto Store received their lapdock? I've called numerous times to Motorola Store to place an order and they keep telling me that either its not available or that they don't sell it without the phone. Those people are EXTREMELY rude.
i paid for my laptop dock on Wednesday last week, paid for overnight shipping. Still hasn't shipped. Price has dropped $50 since my order was placed. I emailed them and called them 3 times asking when it would ship or if I could at least get a $50 partial refund. Really ticking me off.
johnnobts said:
i paid for my laptop dock on Wednesday last week, paid for overnight shipping. Still hasn't shipped. Price has dropped $50 since my order was placed. I emailed them and called them 3 times asking when it would ship or if I could at least get a $50 partial refund. Really ticking me off.
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Yep. Exactly as I expected. This is gonna go bad fast. :/
mine is shipping today, arrives tomorrow.
What's really interesting is the fact that it went up back to $399 earlier today and if you check now, it's back up to $499. I placed my order last Weds as well and still am waiting for a tracking number.
Bad Ash said:
What's really interesting is the fact that it went up back to $399 earlier today and if you check now, it's back up to $499. I placed my order last Weds as well and still am waiting for a tracking number.
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Damn it. I was thinking about ordering for $369, but for $499... that is just too expensive.
Still gonna wait for the price to drop again, no point wasting money on something that is going to go down in price anyway as nobody buys it
when I went to the ATT store on the 13th to preorder my phone, the guy screwed up and pre-ordered the laptop dock instead. I didn't notice this until the 18th. i then went back up there to order the phone correctly. I couldn't cancel the laptop order because it went for packaging/shipping that day.
Anyway, long story short, I got both the laptop and phone on the 21st. Played with laptop for all of 5 minutes and immediately returned to my local ATT store. It's a $500 web browser. A slow & laggy one at that. Just my opinion.
Has anyone received a tracking number from Motorola? I keep getting the run around from them on my order placed last week... Not happy.
OT:
I've had the laptop dock since tuesday of last week... IMO if you get the package deal it's a SICK deal, I haven't picked up my $1000 Laptop ONCE since I got this thing... and I don't even have citrix at work.
I'm using logmein and it's SICK.
With the MIR it's 200 for the phone 200 for the dock... that's an awesome deal imo.
No idea on direct orders from Moto.
1.2.3.gone
The lapdock has disappeared from Moto's online store. Strange.
A supervisor told me they were flooded with orders and shipping has been delayed... I find that hard to believe but this is not cool.
Sent from my Atrix using XDA App
Has anyone gotten their order yet?
Anbody who preorderd the note 3 from T-mobile...have you received any info on shipping? the money still hasnt been taken out
kelkee said:
Anbody who preorderd the note 3 from T-mobile...have you received any info on shipping? the money still hasnt been taken out
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There's a thread going with T-Mobile pre-orders in the Q&A forums. I pre-ordered on the 18th, first date it was available. Had an estimated delivery date of the 26th which came and went. My card was just charged yesterday, thinking they will start shipping today or tomorrow. My status is still as backordered.
This whole pre-order thingy is whack, should have just waited till Wednesday and gone in to get the N3 and Gear watch same time.
kelkee said:
Anbody who preorderd the note 3 from T-mobile...have you received any info on shipping? the money still hasnt been taken out
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I pre-ordered on the 19th. My cash was held on Friday but I haven't received any shipping info. I've called in asking for the status and was told they won't ship anything until the 2nd. I'm thinking I should have just gone into the store since I ordered ground shipping and will have to wait that long now. Kinda sucks.
I feel yall...whats the damn benefit of preordering if you get it when the stores get it...hell you could save on the shipping cost...COME ON T-MOBILE
kelkee said:
I feel yall...whats the damn benefit of preordering if you get it when the stores get it...hell you could save on the shipping cost...COME ON T-MOBILE
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Now that you mentioned shipping that just made me more upset, $25 overnight shipping to get it maybe 1 or 2 days later than stores? WTF....
Also if there is a problem with the device, ordering in the store is MUCH easier because you can just walk in and swap it out. Online orders you have to ship it back to them, wait up to a week for them to look over it and hope they don't lose it (they lost my S4 for 3 weeks in their receiving warehouse) then mail you out another and you get charged $5 for a "swap" fee.
Top it off, you can't cancel the order once you pre-order it. This whole pre-order thingy stinks of BS. T-Mobile rep said to wait for it to ship (whenever that will be) then wait for the UPS man and refuse delivery, that's the ONLY way to cancel it. You'll lose your shipping charges too. Nice eh?
I forgive them though, they did get my LG G2 delivered to me 2 weeks before the store release date. =)
I had to order mine online to quality for my promotion (10% off service and $50 account credit). It also claims I'll have 2-4 days to wait for it (free shipping, no expedited option was available). I'm willing to be patient to save $218 over the course of two years, though
kelkee said:
Anbody who preorderd the note 3 from T-mobile...have you received any info on shipping? the money still hasnt been taken out
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Here's 40 pages worth of answers:
http://forum.xda-developers.com/showthread.php?t=2439759
Went to the closest T-Mobile store yesterday. They will start selling them tomorrow. They will only get 8. The sales rep said I should be there as early as possible. I will have it first thing in the morning.
Sent from my Nexus 7 using XDA Premium 4 mobile app
dkb218 said:
Went to the closest T-Mobile store yesterday. They will start selling them tomorrow. They will only get 8. The sales rep said I should be there as early as possible. I will have it first thing in the morning.
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I called 5 stores and visited one in person on Monday. All the stores have them in stock and go on sale Wednesday. I didn't hear anything about low stock from any of them. Most likely the rep just wants to get you in there asap to get a commission, lol. I had one rep badger me to sign up with service now, then come back and buy the phone on Wed, lol.
aimfire72 said:
I called 5 stores and visited one in person on Monday. All the stores have them in stock and go on sale Wednesday. I didn't hear anything about low stock from any of them. Most likely the rep just wants to get you in there asap to get a commission, lol. I had one rep badger me to sign up with service now, then come back and buy the phone on Wed, lol.
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I'm in SC and will also pick my note 3 up tomorrow around 10am we they open. And my area has 2 locations each with only 8-10 black in stock.
Tmobile Note 2 ♡°♡ Unlock At&T Mega 6.3
I was also planning to pick it up in store, because the preorder didn't really seem to have any advantage to it.
I did some calling around, and it does seem that each store isn't getting too many units. My local retailer is
about 10 minutes away (running), and it opens at 10 AM. I'm also actually a college student, and I have a calc. lecture
until 9:50... I'm really tempted to leave class 20 minutes early. haha. Is it worth it?
The T-Mo Corp Store I work in as a RSA got 15 of the black only. We do not have a Demo phone to show customers. I will be buying my phone tonight before I leave the store. Most of the stores that I talk to got under 15 some got demos some did not. My store has never sold out of a Galaxy phone on day one.
Prod1702 said:
The T-Mo Corp Store I work in as a RSA got 15 of the black only. We do not have a Demo phone to show customers. I will be buying my phone tonight before I leave the store. Most of the stores that I talk to got under 15 some got demos some did not. My store has never sold out of a Galaxy phone on day one.
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Same here at my local stores nether received demo phones because even though I planned to get it I wanted to check it out first o well...
Tmobile Note 2 ♡°♡ Unlock At&T Mega 6.3
3 hour count down. Stopped by the T-Mobile store again yesterday. They have 8 black and 5 white in stock. The rep said he doesn't think it will sell out early. Still I start work at 9:30 and I'll be there at 8:30.
Sent from my Nexus 7 using XDA Premium 4 mobile app
I pre-ordered on Sept 18, it is shipping today. The tracking number says it is in Kentucky. Whoo hooo!
G2 using Slim Bean
Well I have had mine since 1034am and so far I'm not liking it as much as the mega 6.3. It's basically the same size as the note 2 the no big difference there. There is auto correct while typing. It is rooted however the system is keeping certain root apps from working, such as wifi trevE mod which I still haven't figured out. Anyone that has a work around on the wifi trevE mod please by all means help me out with a link & screen shot of the settings. Thanks in advance.
*Note 3 n900t ♡○♡ Mega 6.3 sgh-i527*
I have a blue 64gb on backorder called customer care and have them credit me due to the phone has not shipped and the price has been reduced. I don't know if this breaks any forum riles I just wanted to make anyone who has their phone still in backorder to check this out. I made sure enough get the csr name and ID number.
Sent from my SM-N900T using XDA Free mobile app
I didn't have the same luck. The CSR I spoke with said that she didn't have a way to credit me (64GB ordered on 11/24). Maybe it's because mine is new service and I don't have an account yet? She said that I'd have to do a new order on the web and then refuse the shipment of the first order. She also said that the 64GB is backordered with no information on when they would be available.
So for the people that ordered the 64gb version in-store on 11/19, are we screwed? Or is there some way to get credit for this? I see it says web-only orders but I still don't even have the phone yet and opted to pay in full for a new account/line.
I ordered mine in store last night? What's the new price? I got a 64 gig also.
Sent from my Nexus 5 using XDA Free mobile app
Just called tmobile..I mentioned sale and they said I could cancel and reorder...then I mentioned I'm using Jump! was put on hold and they are crediting the eip on the nexus 6 in 2 weeks. CSR seemed to think I'd have the phone by Dec 15 to apply the credit so we shall see...
I ordered on the 19th for what its worth...makes the 64gb basically the same as the 32gb was initially... I'll take that and wait for my whale.
donnyp1 said:
i ordered mine in store last night? What's the new price? I got a 64 gig also.
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$48 cheaper:
32gb: $601.99
64gb: $651.99
ericsignals said:
Just called tmobile..I mentioned sale and they said I could cancel and reorder...then I mentioned I'm using Jump! was put on hold and they are crediting the eip on the nexus 6 in 2 weeks. CSR seemed to think I'd have the phone by Dec 15 to apply the credit so we shall see...
I ordered on the 19th for what its worth...
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Is the phone on backorder or has it shipped?
Mine should be out for delivery to my house today, but I still haven't paid for it yet.
Excellent, thanks for the tip, just ordered the blue 64GB. With all the backorders, hope to get it before summer!
Yeah it seems to be only for current customers. The csr also looked at my account. This phone release has been nothing but issues. But I guess this makes it a bit better since we are getting the phone for what the 32gb cost.
Also I ordered on November 24th
Sent from my SM-N900T using XDA Free mobile app
xlemonhed1 said:
Is the phone on backorder or has it shipped?
Mine should be out for delivery to my house today, but I still haven't paid for it yet.
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Mine is on backorder [emoji24]. Although if it ships at/after christmas that's OK....should be getting cases in my stocking.
When she said December 15 I should have asked what year lol
I ordered in store last night, was told it want on back order and will be 3-5 days till I receive it
Sent from my Nexus 5 using XDA Free mobile app
I was on the phone with T-mobile for the past hour trying to deal with this, but eventually they took care of the issue.
Essentially I am a new customer - single line - switched from Verizon - paying for the 64gb Nexus 6 in full - but ordered the phone in store and paid the taxes in advance on 11/19 after specifically asking if they normally have black Friday/cyber Monday deals and being told no. I asked if there was a way to cancel my order somehow or reorder the phone with the current deal etc, because it sucks to be out $50 when I have been waiting 2-3 weeks for this damn phone being on backorder etc and still do not have the phone in hand (on top of being told that there wouldn't be any deals). They said that I would have to refuse my shipment because it's already shipped, re-order again right now and wait for the new one to get to me, and then they would refund me for the old phone so that I have saved a net $50. So then I asked what is the purpose of wasting both parties time and money when an account credit would be fine for me? They apparently didn't think of that.. and said it would be no issue lol. I'm not the type of person to go complaining to get free stuff, but this legitimately sucks because I was told by a manager that there wouldn't be any deals and I might as well just order the 64gb now while I'm already here.
Overall even though T-mobile's customer service is set up somewhat clunky, I am very impressed with everything they've helped me with so far (had to deal with them 3-4 times already in the past few weeks). Verizon would have told me to go **** myself.
Hopefully this helps anyone that's in a similar situation.
Well this blows, I got my 32gb in store on Friday and was told there was no sale planned for Monday or a would have waited...
papeshfoo said:
Well this blows, I got my 32gb in store on Friday and was told there was no sale planned for Monday or a would have waited...
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Just go back to that same store and get the price adjusted. They should be able to do it.
Too bad those people ordering today probably won't see their devices until February. Or, T-Mobile just might screw us early orders over again and ship items ordered today by x-mas. Which will make me hate it even more.
sithdroid2187 said:
Too bad those people ordering today probably won't see their devices until February. Or, T-Mobile just might screw us early orders over again and ship items ordered today by x-mas. Which will make me hate it even more.
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huh? i got mine next day after ordering. what are you talking about?
simms22 said:
huh? i got mine next day after ordering. what are you talking about?
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yup, if it was a 32gb either just returned or some new stock there is a good chance you will see it soon.
No dice here. Spoke with customer care and they transferred me to the "buyer's remorse" department. Both said the only thing I could do was cancel and reorder, but I would be placed in the back of the line for the phone. Not cool....
I just got off the phone with customer service. I ordered and received my phone the week before Thanksgiving after being told that they didn't have any deals planned. The CSR I spoke with today couldn't change the monthly charge, but did credit the $48 against EIP.
I bought mine on GPS with Discover.
It has 90day price protection.
I'll see if I can pricematch it to tmo's.