Database Users

Phone freezing

Hi,
I have a big problem with my Tytn (sorry if this is already been posted). Quite often the phone freezes, making it impossible to turn on again. The only thing that works is a soft-reset. What is worse, is that when the phone is in this state, although the green light is regularly flashing, it is unable to get phone calls even if the caller gets the normal ringing signal. No trace is left of the call, neither in calls list! This is a really serious issue: please, let me know if you have an idea of how to solve the problem.
Thanks!

I am having the same issue. I haven't been able to isolate it. I was havign to0 restart 1-2 times a day. Same systems press the power button nothing. Lights blinking everything looks ok. but nothing on the screen. and i miss calls. really pain in the ass. I loaded mobile secretary and it hasn;t locked in a day or two which is odd.
I also sometimes have to rpess the power button two times for it to wake

me too
It's happening to me too. I will lose service and the phone doesn't go out and poll automatically when service should be good. It may show 1, 2, 3 bars then when I try to make a call it hangs, and then get an x and a Y!, then searches for service. I have the GSM only hack installed and the activesync workaround and it still does this. It is not useable as a phone.

do a search in this forum.
one relevant thread here:
http://forum.xda-developers.com/showthread.php?t=285974

With all due respect, there is no solution where the link leads to.
I am having the GSM problem also. Just from time to time I am noticing an exclamation mark near the 'antennae' icon in the top bar. When I tap it, I read 'Service unavailable' in the balloon. From that point I may either soft-reset, or switch GSM flight mode on and off, which brings the PIN code keyboard and the phone works again.
I really don't think it is related to power saving, as it happened a few times in the car with TyTN on external power.

mnez said:
With all due respect, there is no solution where the link leads to.
I am having the GSM problem also. Just from time to time I am noticing an exclamation mark near the 'antennae' icon in the top bar. When I tap it, I read 'Service unavailable' in the balloon. From that point I may either soft-reset, or switch GSM flight mode on and off, which brings the PIN code keyboard and the phone works again.
I really don't think it is related to power saving, as it happened a few times in the car with TyTN on external power.
Click to expand...
Click to collapse
I think warmkiwi's link may be relevant to jimwormold's original post, which may not be related to your and angled1's problem of failing to poll correctly after dropping it's signal.
Mike

yes, it was. sorry, i should have quoted the original author (jimwormold)

well, sorry for being so picky on you :|
Now when we have defragmented the conversation I wonder if the GSM problem is reported more widely? and what is supposed to do in order to isolate the problem and fix it...?

jimwormold said:
Quite often the phone freezes, making it impossible to turn on again. The only thing that works is a soft-reset. What is worse, is that when the phone is in this state, although the green light is regularly flashing, it is unable to get phone calls
Click to expand...
Click to collapse
Sorry to do a "me too" posting, but I experience the exact same symptoms. There is no obvious pattern to when this happens, but it is a major problem, as there is no way (other than trying to switch it on) to distinguish whether the phone is working or not at any given moment.
I am running the latest (South African) ROM on my Vario II.

Philip said:
Sorry to do a "me too" posting, but I experience the exact same symptoms. There is no obvious pattern to when this happens, but it is a major problem, as there is no way (other than trying to switch it on) to distinguish whether the phone is working or not at any given moment.
I am running the latest (South African) ROM on my Vario II.
Click to expand...
Click to collapse
Given this thread now appears to have two distinct issues running together I better be clear that I am referring to the lock-up/freezing issue not the dropped GSM signal issue!!
To be honest there are quite a few possible causes for the freezing issue(s). I would suggest searches and the wiki on such things as (and you may or may not have tried some already):
1. Use of a Task Manager to properly shut running programmes otherwise they contiue to run in the background
2. Proper shutting down of Active Sync in addition to any task manager you may have, as it can re-start itself automatically (particularly overnight. Look for the "Fake Server Trick")
3. Always shut down Wifi when not in use (vital particularly overnight but also good practice to avoid lock ups)
4 For overnight and possibly other quiet times you can consider having your device automatically perform a soft reset to clear any running programmes that may block alarms/receipt of mail etc. Look for such things as xbar or SK schema
Mike

mikechannon said:
Given this thread now appears to have two distinct issues running together I better be clear that I am referring to the lock-up/freezing issue not the dropped GSM signal issue!!
1. Use of a Task Manager to properly shut running programmes otherwise they contiue to run in the background
2. Proper shutting down of Active Sync in addition to any task manager you may have, as it can re-start itself automatically (particularly overnight. Look for the "Fake Server Trick")
Click to expand...
Click to collapse
Yes indeed, although I think that both: a Phone App problem, and a GSM signal problem, are indeed the same, maybe only differently percepted and described by users affected.
I need ActiveSync to be running in order for DirectPush to work. If it conflicts with the phone, it makes the device unusable concerning push email functionality.

mnez said:
Yes indeed, although I think that both: a Phone App problem, and a GSM signal problem, are indeed the same, maybe only differently percepted and described by users affected.
I need ActiveSync to be running in order to DirectPush work. If it conflicts with the phone, it makes the device unusable concerning push email functionality.
Click to expand...
Click to collapse
I agree they may be cause and effect for some folks. Although I don't believe we can say that all the freezing and lock-ups are due to dropped GSM signal and freezing when failing to re-establish it. The items I list either taken together or individually have been found by others to work in some cases.
I appreciate that if you require Active Sync running then this is not a solution for you. I think the issue of crashing on loss of signal requires more analysis and I'm not aware of much discussion of it - though I could be wrong!!
Mike

I was fiddling with the phone yesterday and today, and I have a hypothesis that my problem is related to PIN entry screen that won't pop up but is silently awaiting a PIN underneath.
I was trying to ucheck the "Require PIN when phone is used" box in Settings but with no luck, my PIN is then refused with "Unknown SIM Error" message. Maybe it wants a PUK but I don't have it on hand to try.
My plan now is to:
- uninstall all Phone-related applications (PhonePlus, Dark_Blue Buttons, EZDial),
- request PUK from my office and try to uncheck the box,
- try prepaid SIM card which has no PIN
To observe symptoms I need two-three days, so I will rather not be posting until solid data is collected.
ps Mike, it is a pleasure to be on a board with people like you.

mnez said:
I was fiddling with the phone yesterday and today, and I have a hypothesis that my problem is related to PIN entry screen that won't pop up but is silently awaiting a PIN underneath.
I was trying to ucheck the "Require PIN when phone is used" box in Settings but with no luck, my PIN is then refused with "Unknown SIM Error" message. Maybe it wants a PUK but I don't have it on hand to try.
My plan now is to:
- uninstall all Phone-related applications (PhonePlus, Dark_Blue Buttons, EZDial),
- request PUK from my office and try to uncheck the box,
- try prepaid SIM card which has no PIN
To observe symptoms I need two-three days, so I will rather not be posting until solid data is collected.
ps Mike, it is a pleasure to be on a board with people like you.
Click to expand...
Click to collapse
Very kind of you to say so
Look forward to seeing your findings.
Mike

new phone
I'm on day 2 of my replacement phone from Cingular and the problem with losing gsm signal is non existent. The problem was hardware and fixed by calling and getting a warranty replacement phone. I'll let you know if the problem returns. Oh, and I have not been using the gsm only hack. I'm trying to see if the phone will work as designed first.

angled1 said:
I'm on day 2 of my replacement phone from Cingular and the problem with losing gsm signal is non existent. The problem was hardware and fixed by calling and getting a warranty replacement phone. I'll let you know if the problem returns. Oh, and I have not been using the gsm only hack. I'm trying to see if the phone will work as designed first.
Click to expand...
Click to collapse
Good news - hope it continues to work well.
Mike

I am reporting from the test field that my problem persists, despite uninstalling all phone-related extenders.
I have noticed that freezing is paired with disabling Bluetooth. So after switching the phone off (flight mode on) and back on (flight mode off), I also have to turn on Bluetooth.
EDIT: I was grounded for last few days at home and freezing problem was not occuring. I am now thinking that it may be related to switching band between GPRS and UMTS. My next step will be disabling UMTS for good. It saves a whole lotta battery, by the way. I am for the third day mostly on standby, with a few calls made, and I am still on 70%! (no 3G in the area)
I have contacted my vendor and asked about replacement policy, they are "checking this with the importer". It's a beauty of living in not-so-western country. Poland is the name.

mnez said:
EDIT: I was grounded for last few days at home and freezing problem was not occuring. I am now thinking that it may be related to switching band between GPRS and UMTS. My next step will be disabling UMTS for good. It saves a whole lotta battery, by the way. I am for the third day mostly on standby, with a few calls made, and I am still on 70%! (no 3G in the area)
Click to expand...
Click to collapse
I'm having exactly the same problem, very annoying because the staus LEDs keep blinking as normal. I too think the problem is UMST-GPRS switching related, as I also have problems when phoning while I drive with my car from a UMTS enabled into a GPRS only zone. The voice call is interupted and I get a loud noise, sounding like a scrambled voice, on both sides of the connection. At home my UMTS signal is very weak, so I think it happens when I move around the house to a place where the TyTN switches to GPRS.
I've put my TyTN to "GSM network" only now to see if this helps, but I use UMTS frequently so this is no long term solution for me.
pbw

same problem here, only gsm wil not help, new sim cards wont help either even other provider wont help
check: http://forum.xda-developers.com/showthread.php?t=287669
treid several different roms nothing will help
good luck

Hi,
mine was siffering of freezing issue, I sent a mail to HTC support, they don't know about it but the guy said me that I must to hard reset my device. Then no more freezes, I will keep testing it.
Regards,
Taguapire.
BTW: I changed my old and almost destroyed SIM card by a new one.

Bluetooth turns itself off

I have had a problem where my bluetooth just turns itself off for no reason. Anyone else had this.

There were a few posts on this a couple of days ago:
http://forum.xda-developers.com/showthread.php?t=440110&highlight=bluetooth

i have the same problem...it is anoying because i use a carkit and every 2nd or 3rd time i start the car, the carkit doesn't connect to my X1 because the bluetooth is off again!

Which panel are you using?
I seem to remember having this issue when I first got the X1 but have not had it for the last few days.
I notice it quickly as my car uses bluetooth and so every time I get in it I see it.
I used to used the middle left panel, now using the SPB panel. Maybe a coincidence of course.

I just rebooted my phone and bluetooth stayed on. I also switched wifi on then off and it is still on. I will monitor it to see if this is the case for the longer term.

Try leaving your wifi off and the BT should then become stable and stay on!

i'm using the today panel (on top left). i also turned on BT and Wifi then i did a soft-reset...but BT didn't worked...Wifi is ok.
anyway...BT should work on every panel as good as on the other...if it doesn't there's a bug.
hope that bug will be fixed after the next fw update, as they wrote on the other thread.
greetz
zmaster81

I have still got the problem. Will try not turning on wifi and I have reported it to Sony Ericsson. Hopefully plenty of other people will too to keep the pressure on.

stuartforrest said:
I have still got the problem. Will try not turning on wifi and I have reported it to Sony Ericsson. Hopefully plenty of other people will too to keep the pressure on.
Click to expand...
Click to collapse
I can attest to this as well. My Bluetooth has been turning off automatically after an unknown period of time. I was running WiFi at the same time, but then turned it off and noticed Bluetooth had stopped working 5 minutes later.
The next time I noticed this, I went into Comm Manager and Bluetooth was "ON", but after clicking the right softkey then "Bluetooth (settings)", WM told me that Bluetooth was off. I turned it back on manually and it was working fine. I really have no idea why, as it has been doing this since I got it (1 day ago, using the X1i in Canada).
A bit off-topic, but I've installed S2U2 and had some problems. I checked the official thread, but no resolutions. Just wondering if anyone else has tried it out on their Xperia. It seems to run fine for a little bit, but then doesn't show up at all after it's invoked (it still responds to the 'unlock slide', and the device isn't frozen. It's just missing the GFX).
Not to turn this into a complaint thread, but a 3rd issue I have with the phone (which I DO LOVE so much still), is that upon every boot up, I get a notification that states "[Connection Setup] The operator does not exist in the database. Please contact your operator for the connection settings. Connections Setup will redirect you to the Connections screen."
After I click HIDE (only option), I'm forced over to the Connections cpanel, where I already have an active "ISP Modem" connection that I setup when I first got the phone. Just wondering if anyone has seen this before and whether or not they have a fix.
Other than that, I'm truly in love with the phone, a perfect device for my needs!

zmaster81 said:
i have the same problem...it is anoying because i use a carkit and every 2nd or 3rd time i start the car, the carkit doesn't connect to my X1 because the bluetooth is off again!
Click to expand...
Click to collapse
Me too

I still have this problem. I called SE on 4th and they said they would get back to me in 3-5 days which I questioned at the time. I called them again yesterday as I had heard nothing and they had a record of my name and address but no record of a report being made. I have reported the problem yet again. They said I would get a call back today so I will wait and see.

Wasn´t there a song from the Eurythmics "Sweet Dreams" ? or from Roy Orbison "Dream you".
I will take it back IF you get an answer ...
Claus
stuartforrest said:
I still have this problem. I called SE on 4th and they said they would get back to me in 3-5 days which I questioned at the time. I called them again yesterday as I had heard nothing and they had a record of my name and address but no record of a report being made. I have reported the problem yet again. They said I would get a call back today so I will wait and see.
Click to expand...
Click to collapse

Surprisingly SE just called me back saying they have had quite a few reports of this and they were gathering info so they could pass it through to the developers who are going to release a firmware update. They asked me a few questions about what software version my device had etc.
I urge you if you have this problem to contact them because then it will hurry them along to fix it.

Sony Support - Confirmed Update
Hi all,
Per the above postings I have just contacted Sony Ericsson (UK) support on the following number: 08705 237 237. Support was very helpful and informed me that they were gathering information for new update which should be no promises, released within 2 weeks. They are well aware of two problems. Bluetooth turning off and email/sms alerts not always working. They are looking for any more touble shooting problmes from the X1 community before they close the door developing the new update.
Call now and let's get some of these sorted.
Tom (UK)

ok, so that´s very good and I am taking back my little sarcastic comment
Claus
stuartforrest said:
Surprisingly SE just called me back saying they have had quite a few reports of this and they were gathering info so they could pass it through to the developers who are going to release a firmware update. They asked me a few questions about what software version my device had etc.
I urge you if you have this problem to contact them because then it will hurry them along to fix it.
Click to expand...
Click to collapse

I was as surprised as you were!

I have the same bluetooth problem like you all.
My bluetooth is switched "ON" by default and when I boot up the phone, it is still "ON".
But when I switch the panel, the bluetooth automatically switched "OFF", not sure what is the reason for that.

I tried that but mine stays switched on even if I swap panels. It just seems to turn off randomly.

update
They can add internet explorer mobile 6 to that update as well

uninstall tf3d?

Hi, i don't like the email and sms side of the tf3d software, so i wish to remove it. i tried but the phone just crashes lots, for instance, select remove programs and the tf3d app and press remove, then after a few seconds, it goes back to the standby screen and is quite unresponsive, then device.exe caused and error and the send and don't send thing comes up. phone would not restart a few times and it is still there!!
any ideas pls?

Do you have unmarked "TF3D" in the settings of the today screen before you uninstalled this app?
You have to do this first before removing the app!

screen now flickering!
Oh dear...
I did as suggested and that did indeed work, but now i have an issue with my screen. it flickers. it never used to. only around the bottom corners.
anyone seen this before?

Did you softreset your device after uninstalling tf3d?

now more probs...
just a quick note before my reply, I have never had problems with the x1 before, always been solid, then last 2 days, its gone v weird.
I did because it told me i had to. After that, i had these issues.
Also, i do not believe one word from the mouths of the idiots at carphone warehouse when they tell me terrible lies. I told them that i have the voicemail icon on my phone even though i have reset it and i have also checked and there are no voicemails, they said that it has to go to the repair centre for an engineer to look at it. i said it must be a command that they can send from their end. the patronising imbocile said no, did you not hear me and reiterated her speech but more slower. i do not ever recommend using carphone warehouse. very unprofessional. anyone got any ideas what to do about the voicemail icon? i left another message and cleared that but the icon remains. anyone got a more sensible suggestion that sending it of for what may well be a month?

Blank Call Answer Screen

Every once in a while for the past month or two, when I receive a call, my X10 will vibrate and ring as normal, but the screen will be blank rather than presenting the caller ID and call answer buttons. Sometimes when this happens, it'll eventually show up, while other times I simply get a FC message regarding the phone app.
In the time since I first experienced this, I have upgraded my stock 014 firmware to 016 through SEUS via Rogers, and then this past weekend I rooted the phone to R2BA023, and yet it still happens.
I have disabled both Facebook and Twitter sync in the settings panel, and have tried changing my ringtone all to no avail.
Has anyone else experienced something similar, and maybe know what may be causing this?
I'm going to attempt some testing with various 3rd-party apps uninstalled, to see if it may be some sort of conflict, but I find it odd this has persisted through firmware updates and complete OS re-install (root).

Hi - Yes I've had this happen too.. not very often, but seems to be when I'm in the middle of doing something else.. Think it was when I was in Handscent SMS when it happened today.

Same it happen to me, i just beat on it until it blink up the damn slide. Which 9 out of 10, i will miss the call thanks to the stupid slide still being as slow as before the update.

OT (so apologies)... my swipe is super fast since the update... Are you running any task killers or anything.. (I'm not...)..

wrongfeifong said:
Same it happen to me, i just beat on it until it blink up the damn slide. Which 9 out of 10, i will miss the call thanks to the stupid slide still being as slow as before the update.
Click to expand...
Click to collapse
I generally do, but it still pisses me off. I have a feeling it's just SE's version of the phone app, but I can't be sure.
I'm using Phonebook 2.0 as an alternate contact manager, but calls still come through the default phone app, and I'm not sure if there's a way to change that without a custom ROM.

saltorio said:
Every once in a while for the past month or two, when I receive a call, my X10 will vibrate and ring as normal, but the screen will be blank rather than presenting the caller ID and call answer buttons. Sometimes when this happens, it'll eventually show up, while other times I simply get a FC message regarding the phone app.
In the time since I first experienced this, I have upgraded my stock 014 firmware to 016 through SEUS via Rogers, and then this past weekend I rooted the phone to R2BA023, and yet it still happens.
I have disabled both Facebook and Twitter sync in the settings panel, and have tried changing my ringtone all to no avail.
Has anyone else experienced something similar, and maybe know what may be causing this?
I'm going to attempt some testing with various 3rd-party apps uninstalled, to see if it may be some sort of conflict, but I find it odd this has persisted through firmware updates and complete OS re-install (root).
Click to expand...
Click to collapse
Yeah have noticed this issue sometimes. I am on generic R2BA020 uk firmware.
When the phone rings, the screen lights up but I cant answer cause the screen is a Blank blue screen for like 5-8 seconds. After which the slider pops up allowing me to answer. Never had this problem on the older firmware.
I dont use a task killer or handcent.

[Q] WP7 Pocket Dialing

Hello,
I recently started using using ein's Green Mango with marketplace ROM, the 7592 one, and I've got a few problems.
Curiously, whenever a new message arrives, be it IM, or Facebook notice, the screen lights up, and can be slid up to see the message. Well, sometimes this presents a problem when the phone is in my pocket, and I end up sending random text messages, or calling people.
Is there any registry edit or fix for this? Perhaps an option I may have missed in settings?

use lockscreen.
Only way to be sure of not sending anything embarrassing!

Ah yeah, I do lock the screen, but the notifications tend to turn it on while in my pocket, then by walking or whatever, it'll randomly manage to slide all the way up. I put in a password, but now I end up sometimes with it making random passwords, and me being stuck only able to emergency dial for three minutes.
But anyway, thanks for your reply.

LOL, sorry I meant lockscreen AND password but I can see that it is still a problem!
Others have said use the case it came with, but its tricky to get out until its worn in.
Searching real WP7 threads they dont seem to have this problem it may be a HD2 thing with the touchscreen.
Baggier jeans?

Haha yeah, I guess baggier jeans will have to do.
Its just a stupid problem, overall the ROM is pretty good, and I enjoy the HD2. I just wish it wouldn't flash the screen when notifications come up, that's all. Guess I'm far to used to android.
But again, thank you for your help.