Hi everyone,
I have a problem with my XDA Exec, basically, the internal phone speaker doesn't seem to work. External one is fine (the one on the outside of the case) but the one next to the screen does nothing.
It did work when I first bought it. I have since upgraded to the latest o2 rom. However I cannot remember if it stopped working exactly then or later!! Daft I know!
So I just wanted to ask if anyone else had this problem after upgrading the rom (I am using 1.30.107 WWE, radio version 1.09.00), and if so, is there a way to fix it? If there is no one else with this then I guess it is a hardware fault and will return it for repair, but wanted to check.
Cheers
Rick
Anyone? I don't mind if the answer is just "Mine works fine", I just want to know if anyone else has experienced this with the same rom version as mine, before I condemn it and return it to the shop.
I have the same o2 rom as you mentioned, and have encountered no problems. Im sure its a hardware problem, caused by dropping the phone etc, rather than a software one.
o2 offer a free replacement within 1 month if you got it directly from them, or I suppose you could get it repaired from somewhere. Im not sure if the speaker is covered under warranty, but might be worth a shot!
Thanks. I have had it about 4 months now I think, I would bloody hope the speaker is covered by the warranty though, phone ain't much use without it :shock:
By the way, are you sure the incall volume is turned up!!! Just making sure!
If it is, why not try a hard reset just to see if it helps!
Just gone through the same problem.
First of all try to put the jack of the headset inside the hole and twistle it.
If it doesn't solve the problem, I'm afraid you need a replacement.
I had the same problem a week ago. Every speaker worked, except the one next to the display. The problem appeared somehow over night ... I definitely didn't drop the phone or did something "rude" with it.
Unfortunately, I don't have the original headset to exercise this plugin/plugout/twisteling method as mentioned by lautunno, so I tried this with a regular headphone. Without direct success
A hard reset didn't change anything.
... but after a few days of trying almost everything, the speaker started to work again and still works without any interruptions :?
I'm not sure if it's really hardware related because there are so many people with the same problem and almost everyone of them has fixed the problem by just powercycling the phone many times, plugging the headset in and out, fiddling around with the phone app, etc.
As far as I know, the radio firmware is responsible for addressing this speaker (because it's only useable as a phone speaker) and this part of the device firmware doesn't get resetted when you do a hard reset. Maybe it stores some settings (like headphone mode?) in an EEPROM or something like this.
Anyway, good luck and keep trying.
.ox
ps.: I'm also using the O2 firmware (1.30.96 GER) but I've upgraded the radio stack to version 1.11.00.
Recently I posted about my 7501 not having any Bluetooth audio.Two trips to HTC finally got that fixed. Now I have the reverse problem. I only have Bluetooth audio. Nothing from the speakers. This started intermittently at first & now there's nothing. I use Bluetooth a lot & it acts as if it's just not switching the speakers back on after I've used bluetooth. I've tried turning the mute/unmute on & off numerous times as well as doing the same with the bluetooth, plus several soft resets & battery removal & reinstalls, nothing. Any ideas? I really don't want to send it off again for repairs or even do a hard reset if possible......Thanks.
this happened to me like last year. however, i didn't have the previous troubles you had. what happened was my unit was bonded to my headset. a call came through and the next thing you know all the sounds were being streamed to the headset only. after unbonding, deleting the connection, resets, removing the battery, etc....nothing changed. i had to do a hard reset...that worked but after like 3 calls all the sounds would stream back to the headset only. the speakers refused to work.
i don't know if this fix is applicable for you. what rom version are you using? is it the original? what i did was upgraded my rom to aku3. my unit was using the original rom when the problem happened. i was reading a lot on the aku3 rom but was hesitant to upgrade. let's face it, everyone who upgrades is always in danger of bricking their units. but in my case, i had nothing to lose....if upgrading my unit did brick it...then i wouldn't feel as bad given the problems i had regarding the bt / non-working speakers.
thankfully the upgrade proved to be successful and it certainly fixed the issue i had. to date i've had no other problems ever since i upgraded to aku3....which is another reason why i'm now hesitant to upgrade to the 4.0 rom. my unit's functioning in tip-top shape and i don't really see the need for the upgrade.
for you, if your unit is on warranty then i would suggest that you send it back to the shop. if all else fails, then perhaps you may start considering the rom upgrade. a friend of mine had the same issue and he mentioned that the feedback from the shop was that his rom was corrupted. thus, he did the upgrade as well and that fixed the problem.
cheers
In the Universal thread, I've come across that problem of yours. The solution was plugging in a wired headset or headphones, then just unplugged it again. This usually brings back the sound to the speakers. I believe the problem lies in the headphone jack and had to be replaced. I don't know if it is similar to what you are experiencing, but it won't hurt to try.
Good luck.
...
Hi,
I have a very big problem with my friend's HTC Iolite.The touchscreen suddenly stop working.When tapping in one place it sometimes send me to another.I tried installing new ROM but nothing.
It actually works for 10 minutes after installing new ROM but then dies.Tried all ROM updates but nothing.
Is there a solution for this or can I throw it away?
Is the problem hardware or software based?
Thanks!!!
sorry to hear that from you, it's a hardware problem. you have to replace your touchscreen. i had the same problem, but luckily i was still in the warranty period, so i had it fixed for free.
Hey Guys,
Now my Moto G4 Plus is facing a weird issue. No Sound from speaker and headphone. The microphone is also not working.:crying:
But the bluetooth headset is working Fine.In the first time of occurrence, a restart solves the issue. But after some restarts, the method of restarting is not working for gaining or achieving sound.Now my phone have zero sound. But some times the phone's speaker, headphone and microphone(everything works fine).
I thought it was a software issue. Therefore, i tried all ROMS including Stock(Marshmallow & Nougat) and Custom ROMS. Unfortunately the flashing didn't fixed the issue.
You guys may think that it's a hardware issue.But if it's a hardware issue, then how the phone was completely operational without any single bugs at sometimes(Perfectly fine at those times).
What's not working now:
*External speaker
*Headphone jack
*Microphone
Please Help Guys
Sounds like a hardware problem...
Have Warranty but can't claim due to Unlocked bootloader
strongst said:
Sounds like a hardware problem...
Click to expand...
Click to collapse
The problem is after the June Security Patch update which have upgraded the Bootloader (bootloader once upgraded can't be downgraded).Therefore I can't relock the bootloader(still there is no firmware from Motorola built with June security patch).I have warranty. But if the problem is with the motherboard, it'll take 60% of the phone's entire price to replace it
Just to confirm, you've performed a factory reset, cache wipe and without any apps (besides the stock apps), and you still get the speaker/microphone issue?
Is the headphone jack clean as well?
echo92 said:
Just to confirm, you've performed a factory reset, cache wipe and without any apps (besides the stock apps), and you still get the speaker/microphone issue?
Is the headphone jack clean as well?
Click to expand...
Click to collapse
Yeah,i did factory reset and wiped cache,data,dalvik cache & system.
And the headphone jack is clean as new. And i am still getting speaker/microphone issue.
No idea why it happened
Supersteam said:
Yeah,i did factory reset and wiped cache,data,dalvik cache & system.
And the headphone jack is clean as new. And i am still getting speaker/microphone issue.
No idea why it happened
Click to expand...
Click to collapse
Buy 1 month of Asurion insurance, toss in water, claim insurance, pay copay, get refurbed phone
same problem
i have the same problem, i've tried install a lot of roms but there's no solution. it's impossible that being hardware problem because sometimes sounds the speaker when the cellphone is booting up
simalv97 said:
i have the same problem, i've tried install a lot of roms but there's no solution. it's impossible that being hardware problem because sometimes sounds the speaker when the cellphone is booting up
Click to expand...
Click to collapse
Yeah exactly.I can also hear the 'Hello Moto" booting up sound sometimes. Don't know whether it's a software issue or a hardware issue.
Supersteam said:
Yeah exactly.I can also hear the 'Hello Moto" booting up sound sometimes. Don't know whether it's a software issue or a hardware issue.
Click to expand...
Click to collapse
i think it's a problem hardware, i would have to check it in the next days (when i have torx screwdriver) and i'll tell you. also somebody from here could give us a complete backup of a rom (obviously with the speaker working) just for dismiss the software
simalv97 said:
i think it's a problem hardware, i would have to check it in the next days (when i have torx screwdriver) and i'll tell you. also somebody from here could give us a complete backup of a rom (obviously with the speaker working) just for dismiss the software
Click to expand...
Click to collapse
Okay.Thank you. I hope you can fix the issue. And please don't forget to tell the status after opening the phone
Status
simalv97 said:
i think it's a problem hardware, i would have to check it in the next days (when i have torx screwdriver) and i'll tell you. also somebody from here could give us a complete backup of a rom (obviously with the speaker working) just for dismiss the software
Click to expand...
Click to collapse
Have you fixed your phone?
finally... it's a hardware problem, i disarmed the device and checked it out the speaker and the connectors (speaker) , were loose... so i connected it and works the sound
simalv97 said:
finally... it's a hardware problem, i disarmed the device and checked it out the speaker and the connectors (speaker) , were loose... so i connected it and works the sound
Click to expand...
Click to collapse
I did the same on a friend's XT1644 and still no sound.
I think the problem is worse. Sometimes the phone boots with the Hello Moto bootanimation, with sound. Other times, the same bootanimation without sound. Most of the times, the phone boots with a static blue motorola logo.
Sometimes audio work on headphones. Most of the time doesn't.
I've flashed the stock ROM with june security patch and I can't downgrade because the bootloader is new.
Any tips?
I had the same problem in my moto G4
My problem was a hardware problem, earphones plug did not have contact because I polished my camera glass with toothpaste and all inside was a toothpaste mess, I cleaned all contacts and magic! It works! Maybe you have a hardware problem, issue in the plug or speaker
I'm having the same problem, phone boots with a static blue motorola logo, no sound, no mic. I just got the phone though and it worked for about 2-3 weeks. I would have thought if it was a security patch in June I would have gotten it sooner and had problems right away.
Hi guys, i will try a solution for this bug, but i need of the folder proc/asound, can anyone disponibilize for me?
Sorry my bad english, i'm brazilian.
Has anyone found a solution. Please inform soon even I'm facing this issue.
Did anyone find solution for it. Having same problem.
rudyrdz said:
My problem was a hardware problem, earphones plug did not have contact because I polished my camera glass with toothpaste and all inside was a toothpaste mess, I cleaned all contacts and magic! It works! Maybe you have a hardware problem, issue in the plug or speaker
Click to expand...
Click to collapse
I think you are write but yesterday when I was listening to music with a pair of earphone connected to Moto g4 plus. And when I removed them then the sounds were not coming from speakers. After that I do a factory reset and the problem was solved.
el_charlie said:
Sometimes the phone boots with the Hello Moto bootanimation, with sound. Other times, the same bootanimation without sound. Most of the times, the phone boots with a static blue motorola logo.
Click to expand...
Click to collapse
I have what appears to be the same problem. I have an XT1625 running Android 7.0, security patch level 1 April 2018, build number NPJS25.93-14.7-8. The phone is bone stock. Bootloader has always been locked.
My problems began when the phone began to reboot on its own two or three times a week, then I noticed I had no audio from time to time, and a reboot restored the audio. Then I ended up with no audio at all, where I am now.
I have booted into safe mode with no improvements, then performed a factory reset. The phone boots most of the time now with a static blue motorola logo, and I notice that the screen dims about halfway through the boot process. When the phone finishes booting, I get the following notification: "Configuring your mobile network retry x of 5" after it retries 5 times, that notification goes away.
No application requiring sound works. I can send a text via Hangouts, but when I try a voice call using hangouts, nothing happens.
I'm thinking the phone is now a toy for my granddaughter, but I thought I'd check in here in case anyone has any related information.
Thanks for any help.