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had my hd2 since launch and loving it, i have however just noticed a dead pixel on the right hand side of my screen. whats the chances of this being covered by warranty?
HTC in the UK state that 10 dead pixels gets you a new handset. They also told me, when I asked them about my 1 dead pixel, that this is a progressive issue and it would eventually get worse and reach the 10 pixel limit. It might be worth you asking HTC support so if we can see if this is a consistant policy.
Regards.
ํI don't think so. Anyway, you should ask your local HTC support.
And...did it get any worse?
I noticed one dead pixel on mine to...its very tiny and can be seen only on 80% or more light off display.
So, can number of dead pixels rise?
weird, I obtained a DOA from HP when I noticed a couple of misbehaving pixels on my ipaq 214...
Since we're talking about a top-notch device for today's standards, where the display is the main attraction, I simply cannot imagine how a single dead pixel shouldn't be covered...
If LCD TVs/monitors are anything to go by dead pixels aren't uncommon and a single dead pixel is something you just have to live with. As cMMY69 said, you need a cluster to qualify for a replacement.
From my experience, dead pixels don't multiply (not to deny that they don't multiply), I had one on my old 22" LG monitor and it drove me up the wall as it was dead center in the middle of the screen.
Mine is very very tiny and smaal... left-down in the corner of LCD...very hard too see. Only when the backlight is 80% or more i visible...and only if you look very close. Its not a big deal, just wanna know that it can't spread all over LCD 1--3 is ok...more it will get me angry
No more dead pixels for me but I'm always drawn to it as YouTube videos appear to have all been designed to display white images where they show up my dead pixel
No...they will not cover it. I had 1 dead pixel on my MT3G in the lower left corner of the screen. I usually check for these things before I even leave the store but at the time I did not even notice it.
They told me that it had to be "obstructive" before they can swap it out
I had the phone since launch day of the MT3G and as of Wednesday it had never spread. No one else using the phone ever noticed...but it is frustrating when you know its there, my eye was always drawn to it.
...My HD2 screen is perfect, the sales rep was really cool and evened opened the box before he scanned it so I could inspect the screen for flaws
Hi, I'm new to these forums and this is my first post. Been gleaning loads of top info for my Leo for the last 2 months and i have to say this place is fantastic.
Today I've noticed a problem witht he screen of my HD2. It may have been ther form day one but i have about 20 dead pixels in the top right corner of my screen. These never show up unless your in fullscreen with a light background. I've never once dropped ir mishandled it so I'm thinking its been there since day one.
I've linked to two hig res pics of the problem. Should i return this as faulty or have it repaired by the insurance? The thought of someone opening my HD" doesn't sound appealing...
Anyone else had dead pixes or screen issues?
That's definitely too many dead pixels there. Return it, if possible.
And the fact they are in the same area creating a large black spot indicates it's more a fault with the panel than the normal and unavoidable chance of getting a few dead/lit pixels.
My screen is littered with white stuck pixels. Best visible with an all black image and 100% brightness. I don't know if they were there from the start. I guess I was too excited with the HD2 to even notice them at first.
Now I have at least 7 of these stuck pixels and 2 of them are only 2mm apart.
I can't find the policy regarding dead/stuck pixels anywhere. Not on the HTC site (I live in the Netherlands, Europe) nor here on the Leo forums or even trying google.
Does anyone know the dead/stuck pixel policy HTC has in Europe?
I bought the device on december 12th.
It would also be nice to use this thread to find out if more people are having this problem with the HD2.
Thanks!
EDIT: Added a poll. It might be nice to know how many of you are suffering from dead pixels to get an idea of the quality of the HD2 LCD screens used.
ralphfx said:
My screen is littered with white stuck pixels. Best visible with an all black image and 100% brightness. I don't know if they were there from the start. I guess I was too excited with the HD2 to even notice them at first.
Now I have at least 7 of these stuck pixels and 2 of them are only 2mm apart.
I can't find the policy regarding dead/stuck pixels anywhere. Not on the HTC site (I live in the Netherlands, Europe) nor here on the Leo forums or even trying google.
Does anyone know the dead/stuck pixel policy HTC has in Europe?
I bought the device on december 12th.
It would also be nice to use this thread to find out if more people are having this problem with the HD2.
Thanks!
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Click to collapse
From what I've read in another thread, someone spoke to HTC when they had 1 dead pixel and HTC said they'd need 10 before it was a warranty issue. Personally, I think it should be an issue if there's any dead pixels, especially when the thing is only a month old!
Get in touch with them and see what they say themselves.
I'm waiting for an answer from HTC. They are not that fast..
I also read that thread, but to be honest I've never heard of so many pixels needed to be dead to be covered by warranty.
The title of that thread states only 1 dead pixel (which is normally not covered by warranty), so I thought it would be a good idea to open a new one and check out the experience of other xda users.
Found this for the Asia Warranty, and it states on page 4 of this document, http://docs.google.com/viewer?a=v&q...&gl=uk&sig=AHIEtbQJk8yP96b-ddibr9YKV3EYPCjKXg
14. Due to the complexity of liquid crystal displays on handheld devices, dead or bright pixels
may sometimes occur. If the following occurs within 14 days from the date of purchase, then
you can ask to replace the LCD at our authorized service centre.
(a) 3 or more dead/bright pixels (*) anywhere on the liquid crystal display.
(b) If there are only 2 dead/bright pixels, then they must be within 5mm of each other.
(c) However if the conditions listed below occur, then this warranty is null and void.
(*) ”Dead pixel” – a pixel on the liquid crystal display (LCD) that shows no light at even
when it is supposed to.
(*) “Bright pixel” – a pixel on the LCD that shows only 1 color (usually white) and no other
colors at all.
What (C) refers to I don't know.... the 2 conditions below are knackered pixels! Give them a ring - on laptops it was 6 or 7 accross the screen, or 3 or 4 towards the centre. I wouldn't tolerate that many on something like a phone, as you're looking at the entire screen all the time.
Good luck
Again a different answer. I hope HTC replies soon.. Someone on tweakers.net told me they look at a % of dead pixels. I think I will give HTC a ring tomorrow instead of waiting for an e-mail.
Wow. I had four of these, the last one I sold still sealed in its box but the other three were perfect with regard to not having dead pixels. How unlucky! If I were you I'd return it for one of the numerous other faults, never mind their dead pixel policy. Say the SMS fault is the issue, or the crackling call quality (if you have it) etc.
Those faults are something to try indeed if they reject the pixel claim.. However the sms issue can probably be fixed with a hotfix.. Can't say anything yet about crackling call audio, didn't use it to call yet. Still playing with it and awaiting my soft resin case + screenprotector
I just noticed another white pixel.. So that is a total of 8 already.. Seems like they are all suddenly appearing (not that I'm paranoid, but I didn't notice any white stuck pixels before and I would swear there were "only" 3 yesterday morning when I first noticed..)
Ok, I gave HTC Netherlands a ring and here is what they said:
There need to be at least 4 dead/hot/stuck pixels present, OR
There need to be 2 dead/hot/stuck pixels at a maximum distance of 5mm from each other
So I brought my HD2 to back to the store I bought it from and they have sent it in for repair/exchange. I don't know if they will replace the screen or the complete handset, but I pushed them quite a bit to replace the entire handset (it's only a month old and I don't like the idea of it being taken apart already :S) I'll keep you all informed.
Good to know.... hope yours comes back fine!
Are you sure you are not seeing the touch screen matrix?
firaX said:
Are you sure you are not seeing the touch screen matrix?
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I think from his description we're all sure that he's not seeing the "touch screen matrix"
Towserspvm2000 said:
Good to know.... hope yours comes back fine!
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Click to collapse
Thank you! I hope so too! Good thing is that they (the store) also filled "in perfect condition" in on the RMA form. Sent back a Nokia once and it came back all scratched up and I couldn't fall back on anything to prove it wasn't scratched when I sent it in.
firaX said:
Are you sure you are not seeing the touch screen matrix?
Click to expand...
Click to collapse
No it is not the matrix!
johncmolyneux said:
I think from his description we're all sure that he's not seeing the "touch screen matrix"
Click to expand...
Click to collapse
Indeed
I have a UK Tmobile HD2 Ive only had it 2 weeks and had noticed a white pixel appear a couple of days ago and now I have spotted 2 more (bottom left, middle and top right of the screen) and I can also just about see 3 not very visible RED stuck pixels.
I will be taking the handset back in to the store tomorrow to see what they plan to do about it, they will probably send it off for repair but i will ask for an exchange although the store does not have any instock.
my HD2 suffers from a dead pixel too.
Luckily it's only 1 (and i hope it won't get any more).
I have my HD2 a week, and yesterday i first noticed the dead pixel with brightness on 100% and a white background.
Hope they do something about your situation, because that many dead/hot/stuck pixels isn't fun anymore, and the worst part is you can't hold your eyes of it once you noticed them.
Is there a software to fix stuck pixels??? I have spotted a red point which can be seen only in some applications with black background. But it isn't seen in a totally black picture.
ralphfx said:
My screen is littered with white stuck pixels. Best visible with an all black image and 100% brightness. I don't know if they were there from the start. I guess I was too excited with the HD2 to even notice them at first.
Now I have at least 7 of these stuck pixels and 2 of them are only 2mm apart.
I can't find the policy regarding dead/stuck pixels anywhere. Not on the HTC site (I live in the Netherlands, Europe) nor here on the Leo forums or even trying google.
Does anyone know the dead/stuck pixel policy HTC has in Europe?
I bought the device on december 12th.
It would also be nice to use this thread to find out if more people are having this problem with the HD2.
Thanks!
EDIT: Added a poll. It might be nice to know how many of you are suffering from dead pixels to get an idea of the quality of the HD2 LCD screens used.
Click to expand...
Click to collapse
Any update on this?
i live in NL and curious to hear if its fixed for free.
Black dead pixels?
Are dead pixels black or white? I have few in a small area after I bought it used a year ago. They haven't spread but does anyone else have this problem?
i am on it too .... a blue pixel only on black font.....
Just to clarify, it's a stuck pixel not a dead pixel. My bad...
Well you should have checked if you are buying it second handed. Probably seller sold it because of that instead of asking for a change.
He said the phone was sold sealed, so the seller couldn't know there were dead pixels on the screen.
Dharkan said:
Well you should have checked if you are buying it second handed. Probably seller sold it because of that instead of asking for a change.
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Click to collapse
As I said in the initial post, the phone was sealed. Unless the seller was psychic it is impossible that he could have known.
leoni1980 said:
As I said in the initial post, the phone was sealed. Unless the seller was psychic it is impossible that he could have known.
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Click to collapse
Mine had a dead pixel but I got it replaced today.
Only noticed second day, its quite hard to spot it. But yes it's anoying.
Just to reiterate, I love this phone, which is why I'm more gutted than I would have been that some dead pixels have slipped though the production line as I really didn't want to have to send the phone off. I just wondered if anyone else has found any dead pixels a or if I'm just Mr Unlucky as I seem to have had a run of bad luck with HTC over the past few years.
vas210 said:
Mine had a dead pixel but I got it replaced today.
Only noticed second day, its quite hard to spot it. But yes it's anoying.
Click to expand...
Click to collapse
Only problem is I only have a repair option as I didn't buy it myself and don't have a store receipt. If I did I'd just swap like you. If It were not for this annoyance I would be 100% in love with this phone!
I don't believe HTC are stating the phone to have a zero defect pixel display. The more pixels you push into such a small display the more chance of having defective pixels. Stuck pixels are worse than dead ones as they blink at you on a black background. Dead pixels you normally have to search for.
Believe me I would be just as upset as anyone if I found bad pixels on mine (fortunately not yet)....but I think its asking a bit much for perfection on every display out of the factory considering the pixel density and resolution.
That sucks man. Unfortunately for you that you only have those two options.
I would be so mad if that happened to me, but I generally buy from a store or online and get replacements easy.
Sorry man.
Sent from a galaxy far away!
There is an app pixel fix or something like that. Try if it works and let me know
Sent from my GT-I9300 using Tapatalk 2
leoni1980 said:
Had a few bad experiences with the One X last year but after seeing the One hardware I just had to give them another chance.
I must say, I'm absolutely in love with the hardware. It's beautiful. Only problem is that while playing Transformers on Play Movies I noticed that I have two dead pixels at the top half of the screen. I'm absolutely devastated as I thought this phone was perfect up to this point. I bought the phone second hand (albeit sealed) so don't have the option of an exchange. My options, therefore, are live with it or send it off to HTC and be phoneless for days or weeks.
I wouldn't have thought dead pixels would be noticeable on a screen with such a dense resolution, and they're not really noticeable on anything other than black - but they're REALLY noticeable there.
Have any of you guys got dead pixels? I'm a bit disappointed to be honest as I've had a tonne of iPhones and Samsung devices over the past few years and haven't seen a single dead pixel but with this and my One X from last year I've had two in a row with HTC.
Very disappointed.
Click to expand...
Click to collapse
Hi, can u take a picture to show us which area has dead pixel. Thanks
Dead pixel = Black
Stuck Pixel = Any other colour
You can't fix black (dead) pixels as they are broken. Stuck however sometimes can be unstuck and fixed, but again can get stuck once again. Its pointless asking for pictures as it would just be a tiny spec on the screen. Visible only if you zoom like 200%. Mine was on the top left quarter and was a dead pixel, so I got it exchanged the next day in store at phones4u.
I wouldn't bother, software never works 99.999% of the time, if ever.
The pixels are to small on the HTC One that if you can see them, then it'll be a small cluster and I doubt the dead pixel policy has changed so you probably can get a replacement.
I've seen a lot of these HTC Ones with dead/stuck pixels online, every picture I see of them has them and even the one at the shop has one too.
Hold on one second....since when can you get the HTC one? I didn't think it came out until next week at the earliest outside the USA
slannmage said:
I wouldn't bother, software never works 99.999% of the time, if ever.
The pixels are to small on the HTC One that if you can see them, then it'll be a small cluster and I doubt the dead pixel policy has changed so you probably can get a replacement.
I've seen a lot of these HTC Ones with dead/stuck pixels online, every picture I see of them has them and even the one at the shop has one too.
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Click to collapse
Not exactly. I had ONE dead black pixel and i could see it nice and clear on a white screen. Thats every time I was browsing I'd notice a dust like spec. Its not hard to see especially when you put it on specific colours. Again I had only one dead pixel not a cluster.
See the words I highlighted.... Doesn't seem to be a dead pixel to me. If that's really the case just ignore it. It will just fix itself in some time or just massage the part of the screen or use some pixel fixer on google play.
leoni1980 said:
Had a few bad experiences with the One X last year but after seeing the One hardware I just had to give them another chance.
I must say, I'm absolutely in love with the hardware. It's beautiful. Only problem is that while playing Transformers on Play Movies I noticed that I have two dead pixels at the top half of the screen. I'm absolutely devastated as I thought this phone was perfect up to this point. I bought the phone second hand (albeit sealed) so don't have the option of an exchange. My options, therefore, are live with it or send it off to HTC and be phoneless for days or weeks.
I wouldn't have thought dead pixels would be noticeable on a screen with such a dense resolution, and they're not really noticeable on anything other than black - but they're REALLY noticeable there.
Have any of you guys got dead pixels? I'm a bit disappointed to be honest as I've had a tonne of iPhones and Samsung devices over the past few years and haven't seen a single dead pixel but with this and my One X from last year I've had two in a row with HTC.
Very disappointed.
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Click to collapse
if you have one dead pixel, i say keep it. HTC has ALWAYS had problems with dead pixels. i went through 8 G2s (Desire Z) and only had one or two without dead pixels. one even had a display that looked like it suffered from burn in.
HandsomeAssDomo said:
if you have one dead pixel, i say keep it. HTC has ALWAYS had problems with dead pixels. i went through 8 G2s (Desire Z) and only had one or two without dead pixels. one even had a display that looked like it suffered from burn in.
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Click to collapse
Why the hell would you keep it? Stupidest advice ever.
My first HTC One had ONE dead pixel. I exchanged it and got a brand new shiny one WITHOUT any dead pixels. So you're telling me I should've kept the faulty one and lived with it? lmfao..
HTC One is already available on hongkong? Cool...
If it is I could just cancel my pre-order with handtec, travel there and buy the HTC One. In the end I could save alot with customs & stuff.
m00moo said:
Why the hell would you keep it? Stupidest advice ever.
My first HTC One had ONE dead pixel. I exchanged it and got a brand new shiny one WITHOUT any dead pixels. So you're telling me I should've kept the faulty one and lived with it? lmfao..
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Click to collapse
m00moo said:
Why the hell would you keep it? Stupidest advice ever.
My first HTC One had ONE dead pixel. I exchanged it and got a brand new shiny one WITHOUT any dead pixels. So you're telling me I should've kept the faulty one and lived with it? lmfao..
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Click to collapse
Yeah, why not exchange it? I can accept one or two dead dark pixel but not bright one.
As the title says, i would like to know what is the policy of nokia about dead/stuck pixels on screen.
I got mine via a carrier some days ago, and yesterday i noticed 3 stuck pixels that wont go away, one of them is noticeable and the others 2 are noticeable seeing them very close to the screen.
..
blaazeer said:
As the title says, i would like to know what is the policy of nokia about dead/stuck pixels on screen.
I got mine via a carrier some days ago, and yesterday i noticed 3 stuck pixels that wont go away, one of them is noticeable and the others 2 are noticeable seeing them very close to the screen.
Click to expand...
Click to collapse
Did you get answer. I also have one dead/stuck pixel on my screen, so i also like to know does warranty covers this.
By the way, does anyone know any brand with an acceptable quality control? I have tried almost everyone and each time I buy a new phone I am made to do a lot of RMAs until I find the right one. Dead pixel is the problem I find most commonly. Even a brand new S9+ I have just bough has got several dead pixels together.