Finally I have a proper error with Active sync, and it's been going on for a couple of days now. No matter what I do it's screwed!
Problem is that when trying to sync with my home or work PC's, my JasJar freezes once the contacts have gone across - only a soft reset does anything, so obviously the rest of my syncing can't be done...
If I untick "Contacts" then the other information - Calendar, Files, Tasks, Notes, Favourites - sync perfectly.
Ok, I've tried all of the following to fix this:
a) Soft Resets
b) Removing all Partnerships from both PC's and JasJar
c) Hard Resets
d) Re-flashing the ROM
e) Completely uninstalling Activesync and reinstalling 4.1 on both PC's (including removing all registry settings, profiles, rapi.dll, etc)
f) Removing pim.vol to force a new one to be created
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Having done all that I have now moved all of my Outlook "Contacts" into another Outlook folder (called - rather unimaginatively - "Contacts 2"). I have connected via a clean Activesync install which has successfully synced all Outlook information (including my empty contacts folder).
I have then started copying each contact back into my original "Contacts" folder one by one...After copying a single contact, Activesync kicks in and synchronises with my JasJar. All good so far, second contact syncs correctly, third, fourth, etc. Then after copying in the 24th contact I get the following error message:
"Synchronisation could not be completed. Try again later.
Support code:80070008"
My question is...What the hell does that mean!? Neither Google, nor microsoft.com have come up with anything helpful on this subject, so does anyone here have any bright ideas, or maybe suggestions on a different approach I could take to sort this problem out, short of formatting my hard drives!?!
get the latest activesync 4.1 maybe??
sorry didn,t read the post good 8)
Hey Sub69,
This is definately a funny error and one which I think might only be solved with a ROM update, not the same ROM you have but a new one of a different version.
It appears you are the only one with such a problem as there are no others mentioning anything so strange. The fact you can sync some items shows it's not a connection issue. But to be sure check that you have followed this http://www.microsoft.com/windowsmobile/help/activesync/default.mspx and have all PORTS open?
Also you hint at 'e' that you have 2 PC's? Is this corrent and if so what are the OS's on them? And when you get to the 24th contact does it fail no matter who the 24th contact is?
Gavin.
sub69 said:
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Click to expand...
Click to collapse
From your description, it sounds like corruption in the contacts records.
1) By "rebuilding", are you saying that you created a totally new .PST file, before importing data from the .csv file?
2) Did you also check (and repair) the .PST with ScanPST.exe. Typically you'll find it in the path:
"C:\Program Files\Common Files\System\MSMAPI\1033\"
last part will change depending upon the language.
3) As GavinN said, would be interested in knowing if your 24th contact is always the same one, and what happens if you manually create the 24th contact rather than copying it.
4) what happens if you export just the contacts and then import those into a new profile (new .PST file). Can somebody else correctly import and sync with those contacts?
Well, I tried the whole process again, and it allowed me to gt past the 24th contact, so it's not specifically a problem with that contact. In fact, if I reset my device, delete all partnerships, and connect again, it will sync those contacts straight away with no problems. I can then start copying the next lot, one by one, from "Contacts 2" to Contacts, and it'll sync them to my Jasjar, before giving the same error down near the 50th contact. I can then do the same thing again, etc, etc. So I now actually have all of my contacts on my phone. Not the most elegant of solutions, and there's clearly something quite wrong, but it'll do for the weekend, until I can be bothered to figure out something more permanent.
I have a second problem now, in that my Calendar items keep disappearing from my JasJar for no apparent reason. They sync fine, as I mentioned earlier, but if I leave Activesync connected, it kicks in about five minutes after the initial sync, and removes all calendar items, whether they have been entered on the PC or the device. This is clearly getting ridiculous! I'm going to have to put a bit of time and thought into this, but it'll probably have to wait until Monday, otherwise I'll be in trouble with the wife for wasting a weekend!
BTW, I did scan the .pst, when that didn't work I created a new one. Extracting the contacts to .csv and importing them alone into a new .pst before syncing gives the same error. I am now using the latest version of ActiveSync 4.1, although I was previously using AS 4.0 when this problem started. And I'm 99.9% certain that I completely removed absolutely everything AS related in between the two versions.
I think my next plan is going to have to be to completely erase all data, and input it all manually into a fresh .pst. Can't see why this would be any different from importing it from a .csv, but I'm rapidly running out of ideas. The most annoying thing is that this randomly happened in the only week since owning my JasJar where I haven't installed or uninstalled ANY software, changed a setting, or anything! Just as it was all pretty much perfect, look what goes and happens!
Ok, I now feel like a complete idiot, but at least I know what the problem was.
Smartfilter 1.3 is a fantastic piece of software, but it appears that if you keep it running in the background while trying to sync, then your sync won't work (obviously something to do with the way that it loads the contacts)
I could have sworn this was one of the first things I'd tried when I started having this problem, but obviously not...
In case anyone else comes across this problem, here's your answer...At least now you won't have to reset and reflash your device a hundred million times, and destroy / rebuild Outlook and ActiveSync like I did
I'm using smartfilter 1.3 & didn't face that problem while syncing, but mine is Dopod 900. Maybe because of different ROM... just guessing...
I take it back.....I spoke too soon. It synced once, now it's doing the same thing again. :evil:
Aaaaaaaaaaargh! I've even flashed the latest O2 ROM to my JasJar out of desperation, and it's still doing the same thing! This would be funny if it wasn't so frustrating. It was all working perfectly until last week...Why me!?
I've had the same problem once i think. I dont remember what I did that time to get the same error code you posted though. But I restarted my pc and I was able to sync again. I hope i wont face that same problem again... Goodluck...hope you can sync soon...
Well, I can now sync...I'm still having the same problem when there are a few changes (~25+) to sync accross in one go, but if I kill all running processes with "pocket task manager" and remove all plugins from my today screen, it works flawlessly.
So, it's still not back to normal, but it'll do for now...
Just to wrap this up:
I exported my e-mail to a new pst file, and everything else to .csv,
Opened the csv's in Excel to get rid of any extraneous data,
Started again with a blank pst file on my Win2K machine and imported everything to it,
Synced everything to my JasJar,
Started again with a blank pst file on my WinXP machine,
Synced everything from my JasJar to my XP machine,
All ok now.
Edit: Wow, this is an old post! People are still having very similar problems in the Kaiser forum though, and the solution is still the same. So just wanted to say, if you searched and found this as an answer, don't discount it just because of the age!
i know this is old but i had the same problem, i fixed the problem by doing the following steps
START -> SETTINGS -> SYSTEM -> MEMORY -> RUNNING PROGRAMS -> STOP ALL
did active sync again and it worked fine.
my device is an IMATE Kjam, running the MR CLEAN ROM, 2.3 i think,
hope this helps someone.
Cheers
Connecting to Activesync but not able to Sync
Hi,
I am having a strange problem with Active Sync.
When I plug in my mobile with USB and use active sync. it does not synchornise.
I have tried all the options liek chaning schedule, changing the settings and diabling advanced network functionality still I am not able to make the diamond synchronise.
Finally, I download the active sync. 4.5 even then my problem remains the same.
It always shows the message "connected" and fails to synchronise.
Second, i tried copying music files to my diamond and it did not ask for any conversion to mobile format which was not the case before
thanks for any help..
Edit/Delete Message
Hello,
I'm having a problem syncing my contacts and such. I get an error message stating that I have to install Outlook and retry. I have searched both pcs and they both have outlook on them. Any I deas? I'm using Tomal 8.2 ROM and a work box with XP PRO.
Thanks in Advance.
I appreciate the replies and I will try them out when I get back to shore and will report them here.
Has anybody had the following problem.. and ofcourse, a solution:
I've come to accept Windows Live syncing my contacts on the phone and making a mess with the others. I ended up consolidating with duplicates.
My problem is that I have fully added my contacts again to Messenger and at first everything works fine. I sync with activesync and everything goes well. The issue begins when I soft reset. After I do, Windows live now begins not being able to sync my contacts. It always gives me an error. To make it worse, my contacts are still in the messenger, but they never appear online. People can see me and message me, and I can answer, but I don't see anybody online as I did before I softreset. I can imagine I don't see them because they don't sync. I set sync settings for "as they arrive" for my mail to work like if it were pushed.
Anybody know why that happens? Trust me, I've hardreseted like crazy, I even created a new account and added everybody from scratch and it still happens.
I use the new WM6 update for an unbranded HTC p4350 in Spanish.
Thanks.
Did you regedit and hide SIM contacts... I have the same problem with Windows Live Contacts and I guess it's because that registry modification, so I'm trying to restore that key to show/UNhide SIM contacts...
...updates next...
Updates... It' an issue related to the HTC 3 button Plugin... if you disable it from Settings tab you will see all contacts...
Now I'm trying to enable again the Plugin...
...updates caming next...
Didn't work
Hey.. thanks for your help but none worked.
I haven't touched the registry in what pertains to windows live. Every time I try to sync it tells me it failed to start syncing the congacts.
What I dont understand is why, if I errase the account and sign in again, I do get to see them; but once I softreset, though they are still there, they all appear offline. They can see me but I cant
Thkz
Now I am OK and Windwos Live works fine (sync and online contacts).
1)I disable the 3 Button Home Plugin.
2) restart the phone and it boots correctly without the Plugin activated. I connect via WI-Fi to Windows Live and it works correctly.
3) re-enable the 3 Button Plugin and all things still work.
I dunno why but after this it's ok...
Updates: It worked but this is not the solution...
I'm trying find the core of the problem...
...updates coming next...
Erase all things I wrote before (sorry but I was testing...)
Searching in google I found many people with this problem (WM6 + Windows Live).
Right now the only real thing to do is a work around. From Windows Live you have to tap on Menu, then on Account Options then choose "Change Account" and reconfigure it anytime you Soft Reset your Herald...
I know it is not a solution, but in this way it works...
For some reason, in the tabs section, weather, e-mail, and internet are listed twice. I want to hide all these tabs, so I uncheck them and set the order I want. I reboot my device and when it boots back up the internet and e-mail tabs are gone but the weather tab is still there but is tagged on the end now. I had this working before but messed around with the phone and had to reinstall some things. I've deleted and reinstalled, even redownloaded the program but still have the problem with the weather tab. Any ideas?
I have this problem too.
i have this problem now too. i cant slove this. anyone can?
To slove this problem: http://forum.xda-developers.com/showpost.php?p=3142869&postcount=1283
Hi, there!
I'm having a nasty problem with my TD2 and have no idea what is going on.
The phone is working fine with the stock tom or any Manila 2.1/Titanium cooked rom.
The problem begins with any Manila 2.5 rom (believe me I tested them all).
I use activesync to synchronize my contacts, calendar and mail with Gmail. My typical contact consists of a name,surname, phone number,mail, birthday and a picture downloaded from facebook automatically.
Now when I flash a 2.5 rom, I do a hard reset two times, and synchronize with activesync. Then I go to the people tab to add favorites.
I add the first - everything is fine.
Second - ok
Third and manila dies completely after I select a particular detail on a contact.
I can go to start menu, lock the phone etc, but cannot return to home screen. After reseting the phone, everything is fine until I go to the people tab - selecting this hangs Manila.
Sometimes after doing a reset the people tab works but adding another favorite hangs it again.
What could cause this?
No idea what could cause, but the favourites I set up in manila 2.1 (and synced with Outlook) automatically come up when I first sync 2.5 with Outlook. I don't need to add them...
Might be some incompatibility with syncing to GMAIL
All of a sudden none of my appointments appear in the HTC Calendar (inc. the Home page).
If I choose a day in the Calendar app I see one of them for a fraction of a second, then it disappears.
I see them all in the WM Calendar app and even on the S2U2 screen, but not via the HTC TouchFLo apps.
Running WM 6.2 Sense 2.1 on TD2.
Any ideas ??????
Issue resolved - related to problems with language support.
Can you help me, I have the same problem on a Rhodium.
wpbear said:
Can you help me, I have the same problem on a Rhodium.
Click to expand...
Click to collapse
His issue was with language support, since you're in DC I suspect your issue is different.
You can sync calendars with MS My Phone, Google Exchange Server, or MS Exchange Server
I gave up since this thread was the only place I read the same exact problem. I decided to just use the ms calendar instead of htc calendar since it was not a sync issue. If htc updates the calendar app I will try it then maybe it will fix it for me. the sleek look of htc calendar is the only thing better anyway.
Have you tried to sync using Google as an exchange server? Its working for me.
that is what im doing. the sync is not the problem as they appear for a second, they just visually disappear in htc calendar a second or less later. but the events are still in google on pc and if i open builtin calendar on tilt 2 then the events are still there as well. so i am sure it is not an ms exchange or activesync issue
I assume you've tweaked the "keep item on device" setting.
I would delete and reestablish your server. I have seen contact photos be slow to load or disappear but never any issues with calendars.
It could be an issue with your ROM retaining data and you may have to hard reset.
Bruce Inman said:
I assume you've tweaked the "keep item on device" setting.
I would delete and reestablish your server. I have seen contact photos be slow to load or disappear but never any issues with calendars.
It could be an issue with your ROM retaining data and you may have to hard reset.
Click to expand...
Click to collapse
Just tried "keep item on device" setting, and same as before.
I don't think the ROM problem not retain the data since if I use standard ms calendar feature the events are still there. The ROM is getting the data from ms exchange and keeping the data but not viewable more than split second in HTC Calendar.
I just deleted the activsync server and re-setup but still same.
Resolution
I was getting the same results - OK in regular calendar app but only very briefly, if at all, on theTouchFlo screen.
As I wrote above that the problem was due to language issues.
I assume that what was happening was that there were some characters or content which was problematic and causing problems in some cases (TochFlo display). I have the feeling that even one problematic entry caused the others not to be displayed.
If you are experiencing the problem I would look at the content of the entries (or selectively delete them etc). to find out what is happening.
-- Yakir
I found the problem but no solution to get what i want
i have the taskbar to show date and time so I change some reg entries one which tell the taskbar to show MMM dd screws up HTC Calendar. i assume HTC Calendar pulls the date info from the same place as the taskbar so it gets confused. So I can pick date and time in taskbar or HTC Calendar. I want date and time in taskbar mm/dd/yyyy then it works since that is the default but the year doesn't really fit even with extra spaces so I guess I'll have to choose one.
Problem Key:
[HKEY_LOCAL_MACHINE\nls\overrides]
"SSDte"="dd MMM "
What happens if you change the date format in your regional settings?
Does it change both WM and TF3D to match?
Strange! Glad you found the culprit.
yes iv been playing with this. The best solution so far is to use "dd MMM yy" in the taskbar. Then select this in the regional settings. Now HTC Calendar works...but this is only 99% success for me since I didnt want to wast 3 character spots in the taskbar for the _yy
I always know the year so it is waster space but I think I will have to live with that.