When I plug my phone in to my computer (an iMac if this matters) I get a warning that says A USB device is using too much power and one or more other USB devices have been disabled. IT hasn't always done this, just recently. Also The phone will sometimes become unmounted. Time for a new phone?
Try using a different USB cable/different port. I've been using an iMac with my Hero since October, no problems.
def try a different mini cable, make sure its one of the thicker ones, ive found the thinner ones dont transmit enough power causing the phone not to mount.
also try a different usb port on your computer you know works, like one in the back, or possibly a friends.
THEN blame the phone
im starting to have issues with my usb port or cable as well now. damn im on my 3rd hero replacement too.
Related
I have used several WM phones before this, the two last were Atom and Atom Life. But this phone does not want to play ball with the USB extension cables I've been using all the time. First: No, the cables are all right: I can still sync my Atom Life without any problems. And I have used the original USB cable for the HD that comes with the box at the end (even though I've heard that syncing works just as well with a regular mini USB).
But neither a 3 m long extension cable (which is well below the 5 m USB limit) nor plugging it into a USB hub helps. Sometimes I can get a bit further with unticking the "advanced network" part of the USB to PC connection. But not allways. Has anybody here found a solution to that or even had the same problem?
Mine works fine on a Belkin 5 metre extension cable.
I can only sync with the cable that came with the phone. Other mini USB cables (ones that fit but are a different shape) only charge.
barryfell said:
I can only sync with the cable that came with the phone. Other mini USB cables (ones that fit but are a different shape) only charge.
Click to expand...
Click to collapse
r u serious?! damn..!!! i've never tried it with the HD. my touch pro used to work perfectly with non-factory mini usb cable...
This happened to my HD.
Phone call to orange later and they insisted on replacing it under insurance.
All they wanted to check was whether the HD and PC would sync. I told them no and the response from the script that they have to work through, was that the phone is marked as "broke" and needs replacing.
In my case I suspect that the USB port may have been damaged when the car charger cable was pulled out accidently in the car with some force. Seems that they are a little delicate, especially with none HTC cables (i.e. without the odd shaped plug with only one corner truncated). I have read that non HTC ones fit a little less snug and can put stress on the board inside the phone when plugging / unplugging.
nickallison said:
Seems that they are a little delicate, especially with none HTC cables (i.e. without the odd shaped plug with only one corner truncated). I have read that non HTC ones fit a little less snug and can put stress on the board inside the phone when plugging / unplugging.
Click to expand...
Click to collapse
You hit that on the money. I see it as a design flaw as well as a scheme to get people to buy HTC-specific accessories. But you are right, generic cables with the different connector do fit loosely and can cause issues after time if you are not gentle with it. Also, the USB connector itself on the device and internally on the solder points is poorly designed. This doesn't help.
I can sync with any cable, but it seems to be to problems:
1. If the extension is too long, it will fail.
2. If it's run by more than one USB hub it will fail. The first hub is a Toshiba docking station with a one meter cable from the laptop. The second is a D-Link powered USB hub. No matter what cable I use then it won't sync. With the cable connected to the Toshiba docking I can sync both with a regular mini USB and the original cable. Strange thing is that it only works on one of the two the front USB connections and not on one of the four at the rear! Then again Windows isn't supposed to be logical, I guess...
Normal miniusb cable works perfectly for either charging and syncing.
I even had a 7m usb cable (5m and a 2m usb extending cable), worked perfectly for either charging and syncing (I need my phone to be next to my bed, and my PC is like a few meters away from my bed).
Seriously don't know how your HD refuses to work with a cable other than the stock HD USB cable.
Hi,
are you using a custom ROM?
i used all sorts of cables, whatever happens to be lying around, infact i never use the stock one, as this is plugged it at a very inaccesable wall socket for mains charging!
generally my cables go through a hub, and then a 1m extension.
the reason i ask about the ROM is that i have flashed loads of different ROMS, and all worked fine, except one ROM (think it was topix 2.6), where it would only connect for a brief moment before auto-disconnecting. i suspect it was a 'bad flash' as they say, and so if you are using a custom ROM would suggest a re-flash. if not, you could consider a hard reset, or trying a different ROM (perhaps if it the stock ROM it has a 'bad flash' at the factory)
Tom
This thread has been hijacked (I never asked about regular mini USB versus the proprietary HTC version), but if you're asking me, I'm using the latest official HTC version (Norwegian).
mine is not picky at all...
Thank god, I checked with a mini usb that came with my external HDD and it worked perfectly...
I tried 3 other cables and none of them work apart from to charge.
I'll see if it's an issue with using my hub.
barryfell said:
I tried 3 other cables and none of them work apart from to charge.
I'll see if it's an issue with using my hub.
Click to expand...
Click to collapse
Have you tried updating usb drivers?
Fallen Spartan said:
Have you tried updating usb drivers?
Click to expand...
Click to collapse
No i'll try that when I get home.
Thanks
I have this issue with a specific cable on vista64, the phone only charges, but if I connect it to a Ubuntu box, I can sync, share network etc.
I think M$ is the issue in that case.
my windows 7 64 bit computer wont connect to the phone. spent 3 hours doing everything and it always gives me unknown device and driver install failed. The only thing i have not tried is to plug it into the back USB ports as sugested in another thread,I am at work now, but I also have 3 different micro usb cables in front of me and only the one that came with the phone works on one of the front usb ports and in the rear ports on my work XP computer. is there something special about the samsung cable? the 2 other micro USB cables work for data in my old US crapullar banter phone all day long. samsung tech told me to reset the phone and try again or exchange it for a new one. now I have to redo all my crap on my phone. liked the phone and was worth breaking a contract with us crapullar that i had for 10 years till now.
I find the drivers are finicky.
I can plug it into my computer (both work and home; Win7 32/Win7 64) and sometimes it finds it and sometimes it doesn't.
When it doesn't, I simply unplug the usb from the phone and plug it back up.
When that doesn't work, I will plug it in and then reboot the phone. That almost always does it.
When that doesn't do it, I will unplug it, turn on or off USB Debugging mode.
I've never had to uninstall/reinstall drivers for this phone. The computer installed everything automatically.
edit: The one thing I did find, however, is that with my old Moment USB cable, it won't charge properly. It always says 100% charge after about 5 minutes even if the phone was dead. So I don't listen to that one and just use it for data transfer when I'm not using Dropbox.
i can charge the phone no problem but the data is the problem. tried everything you said last night with a couple of samsung techs even the next level tech
should be a sticky. need to use rear USB ports for this phone because they are the only ones that work most of the time, and phone Micro USB jack is the cheapest jack ever. dont expect much out of it now, being sprints top of the line phone and all.
I just had some problems with getting adb to work. This was my first time using adb.
What was happening was that when I ran "adb devices" it was showing multiple instances of my devices, all of which were offline. I removed and reinstalled the USB drivers - same problem.
After some Googling, what fixed it was using the original HTC USB cable, instead of the third-party one I was using (bought off eBay).
Why would a different USB cable make a difference ?
steviewevie said:
I just had some problems with getting adb to work. This was my first time using adb.
What was happening was that when I ran "adb devices" it was showing multiple instances of my devices, all of which were offline. I removed and reinstalled the USB drivers - same problem.
After some Googling, what fixed it was using the original HTC USB cable, instead of the third-party one I was using (bought off eBay).
Why would a different USB cable make a difference ?
Click to expand...
Click to collapse
I've had problems with micro usb male ends not working (or properly connecting) with some female usb's.
Also if you bought a mini to micro adapter, there are some that will only provide power and not data. So that leads me to believe that there might be only power usb cables as well.
I bought a couple of (more like 5-6) third-party usb cables from Hong Kong last year for my HD2.. Paid no more than $1-2 each on eBay I believe..
They charged the phone just fine, but they were no good for syncing.. (Activesync kept disconnecting and reconnecting the phone at random intervalls.. Worked fine in periods, but you really couldn't rely on them). Guess there were bad connectors somewhere, or maybe just overall crappy quality..
Anyway, I trust no other than the original HTC cable for syncing my DZ for that reason..
My cable works fine for sync'ing, and I'm not using a mini-to-micro USB adapter. It seems to be only adb that it won't work for. Which seems even more odd to me, I could understand it better if the cable only delivered power and wouldn't sync or do adb. But being able to snyc and not do adb seems weird to me.
I think I'll be investing in an official HTC cable (edit - just ordered one).
Guys,
I have a A501 32GB 3G model and I think my micro USB port might be broken.
I can't remember when but at some point, my computer stopped recognising my A501 when I connect to it via micro USB. For awhile I thought it might the custom ICS rom's fault as the normal USB port wouldn't work either, but when I reverted back to Honeycomb this week I noticed the normal USB would work, but my PC still couldn't recognise the tablet when connected via micro USB.
Is there any way to test the port? I don't even have a spare cable I can try to see if it's the cable's fault.
I'm planning a move overseas in a few weeks time so I don't think there's enough time to send it in for repair under warranty. What a hassle....
Has anyone experienced same problem? I don't really use it much but it bugs knowing something's broken when it's only 4 months old...
Thanks in advance.
Mine has intermittent issues, but in my case, it is the cheap cables I'm using.
I would go to Best Buy and pick up a cable (normally I would say order one from Newegg or somewhere like that, but it appears time is of the essence in your case) and see if that isn't the problem. Or...borrow a micro USB from a friend. Either way, try to eliminate the cable quickly (as that is the easiest and quickest route to go).
keejoonc said:
Guys,
I have a A501 32GB 3G model and I think my micro USB port might be broken.
I can't remember when but at some point, my computer stopped recognising my A501 when I connect to it via micro USB. For awhile I thought it might the custom ICS rom's fault as the normal USB port wouldn't work either, but when I reverted back to Honeycomb this week I noticed the normal USB would work, but my PC still couldn't recognise the tablet when connected via micro USB.
Is there any way to test the port? I don't even have a spare cable I can try to see if it's the cable's fault.
I'm planning a move overseas in a few weeks time so I don't think there's enough time to send it in for repair under warranty. What a hassle....
Has anyone experienced same problem? I don't really use it much but it bugs knowing something's broken when it's only 4 months old...
Thanks in advance.
Click to expand...
Click to collapse
tkirton said:
Mine has intermittent issues, but in my case, it is the cheap cables I'm using.
I would go to Best Buy and pick up a cable (normally I would say order one from Newegg or somewhere like that, but it appears time is of the essence in your case) and see if that isn't the problem. Or...borrow a micro USB from a friend. Either way, try to eliminate the cable quickly (as that is the easiest and quickest route to go).
Click to expand...
Click to collapse
Sounds good. But, I also might try re-loading the PC's drivers for Android also.
Never heard of a micro-usb going bad. Not yet anyhow.
Micro USbs fail on phones all the time, it usually happens when the user isn't delicate with the connection while unplugging or plugging in the cable. The port technically doesn't fail, but the soldering connection to the circuit board does. I would first look at a bad cable. Don't you own a cell phone?? Even Crapberry uses micro usb for its charging data cable now try your cable from your phone or digital camera??
I was wondering if anyone is having similar issues with aftermarket cables.
I bought 2 cables that work fine in 2.0 for charging/data transfer.
When I put them into a 3.0 ports nothing happens, there is no prompt to access the phone, and the USB options do not appear on the phone.
I have downloaded the Samsung drivers, and tried 2 different PCs.
I have no issues using the provided Samsung cable.
Any ideas?
I haven't experienced this. Actually, I think the Samsung USB 3.0 cable that came with my phone was bad. When I used it, USB 3.0 would stay grayed out. I had another one for a portable hard drive and that one works fine with the phone. Maybe just try a different brand. These cables seem rather fragile.
LocoBaZuka said:
I was wondering if anyone is having similar issues with aftermarket cables.
I bought 2 cables that work fine in 2.0 for charging/data transfer.
When I put them into a 3.0 ports nothing happens, there is no prompt to access the phone, and the USB options do not appear on the phone.
I have downloaded the Samsung drivers, and tried 2 different PCs.
I have no issues using the provided Samsung cable.
Any ideas?
Click to expand...
Click to collapse
I purchased a 9ft Amazon Basics USB 3.0 cable and all is well. Connecting through a USB 3.0 port, my device was immediately recognized, and I had no problem transferring data files to and from the device.
My only guess would have been to ensure that your PC's USB 3.0 drivers are installed in order for the ports to work properly. Since you're not having any issues with the stock cable, I'm not really sure.
I don't know if it'll make a difference in this case, but I have USB Debugging enabled.
I have all of the drivers update and USB debugging. Think I just got some shoddy cables.
Sent from my SM-N900V using xda app-developers app
I have the same issue. When i use my Samsung cable nothing Happens, But when I use the one from Extenal HD it works Perfect
jncokilla said:
I have the same issue. When i use my Samsung cable nothing Happens, But when I use the one from Extenal HD it works Perfect
Click to expand...
Click to collapse
I called Samsung and eventually after explaining what a micro USB 3.0 cable is and how it is supposed to work, and how it is not working, they finally gave me a place to send the cable and they will supposedly send me a replacement. I'm not holding my breath though. I think I would have had better luck addressing the envelope to "The Twilight Zone."
Sent from my SM-N900V using xda app-developers app
If your 3.0 charger charges fine but is not recognized when plugged into a port I'd check the the port drivers and make sure they are up to date. But first plug into all of your ports. It could be that not all of the ports on your lap/desk top are usb 3.0 friendly. And I've seen instances where if the device has not yet been recognized it will not pick up the device theough a usb 3.0 link. So maybe first get your note recognized by using a 2.0 connector then backdoor with the 3.0 and see what happens.
samsung test all of their cords before they leave manufacturing so getting a dud is very unlikely yet not impossible.
As for the aftermarket cords I normally stick to belkin. Best build quality for a fair price.
ManOfBusiness said:
If your 3.0 charger charges fine but is not recognized when plugged into a port I'd check the the port drivers and make sure they are up to date. But first plug into all of your ports. It could be that not all of the ports on your lap/desk top are usb 3.0 friendly. And I've seen instances where if the device has not yet been recognized it will not pick up the device theough a usb 3.0 link. So maybe first get your note recognized by using a 2.0 connector then backdoor with the 3.0 and see what happens.
samsung test all of their cords before they leave manufacturing so getting a dud is very unlikely yet not impossible.
As for the aftermarket cords I normally stick to belkin. Best build quality for a fair price.
Click to expand...
Click to collapse
I have tried everything.
I plugged into 2.0 and the 3 options pop up to select a mode where 3.0 is grayed out. That menu closes when you unplug.
If you lock your phone while in this menu, you can change the port, unlock the phone and the menu is still there, but it will not allow me to select 3.0.
I have 2 3.0 ports on my laptop, 1 on the docking station, and 1 on my standalone.
None of them work with the aftermarket cable. I will take it as a loss as I really only need them for charging away from home.
LocoBaZuka said:
I have tried everything.
I plugged into 2.0 and the 3 options pop up to select a mode where 3.0 is grayed out. That menu closes when you unplug.
If you lock your phone while in this menu, you can change the port, unlock the phone and the menu is still there, but it will not allow me to select 3.0.
I have 2 3.0 ports on my laptop, 1 on the docking station, and 1 on my standalone.
None of them work with the aftermarket cable. I will take it as a loss as I really only need them for charging away from home.
Click to expand...
Click to collapse
That is indeed odd. Im not sure what to tell you. Hopefully someone will chime in and be of more assistance.
Try changing your network connections. Using usb3.0 puts on airplane mode. If u have wifi on or something it'll show greyed out. It might not be wifi but it's something similar. Saw the greyed out 3.0 the other day and changed a setting on my phone and it came back. Hope it helps.
Sent from my SM-N900V using Tapatalk
I am having the same issue. I have 2 white usb 3.0 cables that I bought online from china via ebay. They were supposed to be USB 3.0 compatible and they look similar to the original stock cable.
When I use the stock cable w/ my usb3.0 port in rear of motherboard, the phone prompts me to enable USB 3.0 mode. When I use either generic cable, it will only function in USB 2.0 mode (I get no prompt for 3.0).
I am running DarthStalker Note 3 Version 6 and 3.4.0_Compulsion Kernel_7.0 on Tmobile version Note 3
I am willing to sacrifice (cut open) one of my generic cables if anyone thinks they can help diagnose the exact cause
I am having issues finding an extra USB 3.0 cable that performs to the level of the one that came with my phone. (My OEM cable works great)
I think the issue is that the 3rd party cables use cheap, thin wire. They can put a micro USB 3.0 tip on it... but the thin wires can't carry the bandwidth.
This is most plainly noticeable by downloading an app that shows the current flow while charging. Try downloading "Galaxy Charging Current *Lite*" and charge your phone through various combinations of
cable (USB2, USB3, OEM, 3rd party)
receptacle (1A, 2A, OEM, 3rd Party),
USB port (USB2, USB3, motherboard, adaptor card)
...etc. Even wireless charging, if you're equipped.
(It should also be noted that the phone will throttle the current flow as it gets closer to full. You'll get higher flow at 30% than 76% or 96%... so keep this in mind as you try different configurations.)
I've found that I got the best current flow (1800mA) using the Samsung USB3 cable, connected to a powered USB3 hub's charging port (no data, just power). This would charge our 3200 mAH battery from 0 - 100% in about 2 hours. When I swapped in a cheap Amazon cable (CableMatters brand)... the current flow dropped to about 800mA... or 4 hours. I emailed CableMatters, and they confirmed that it's a design issue, and that the wires are thin. They were pretty plain about admitting it... and then told me to return the cables to Amazon.
I'm posting all of this useful information not only to be helpful... but also to ask for help. Has anyone found a suitable replacement for the OEM cable? I'm looking for a charging cable... I'm looking for thicker-gauge wires capable of sustaining high current flow.
Any help here? Thanks!
If you are not getting 3.0 speeds then it's not a 3.0 cable. There are many fakes on ebay and amazon.
Only buy Amazon Basics or Samsung branded cables sold by Amazon OR Samsung.
Sent from my SM-N900V using XDA Premium 4 mobile app