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Hi all...
I live in Verizon land, work in Alltel land. I have a Verizon XV6800 that works just fine in Alltel land, including inside my office building, up until a few weeks ago.
The company reciently installed a big indoor repeater system for cell phones, but they only installed modules for Tmobile and AT&T, since that's who our corporate contracts are with. My XV6800 used to sit happily on Altel's network, as long as I wasn't in the basement of the building or something, but now it is stuck on Verizon. Now I get 5 bars of Verizon service at my desk, but I can't make or recieve any calls.
Best guess from the tech guys is that the building repeater system is picking up a VZ signal from the same direction as the antennas are pointed for ATT or TMO, pulling that into the system, and repeating the "carrier" for Verizon inside the building. But since we aren't transmitting to Verizon, the phone can't talk to the network and the network can't talk to the phone.
I can't hear you now.
So long story short, I need a way to force the phone back on to Alltel's network. I did search first, but all I could find was references to Settings->Phone->Services->Roam which I don't have. I don't have Roam in the services menu. I do have Network Settings, but the only options are Auto and Home Only... I need Roam Only.
Any ideas?
Thanks!!!
You can either edit the registry and ad a D word name & value for roam only, or you could cheat and upload an Alltel prl (30031) from www.corolada.com/prl and select "home only" in your network settings.
I heard that sometimes switching to 2G has given some people better reception in certain areas. Can I do this on my Samsung Vibrant (Bell Mobility)? I don't see the option in the menu
The Bell Galaxy S unfortunately cannot be put into 2g mode on Bell's network, and here is why:
Bell's current 3g/HSDPA network uses GSM cell technology, enabling SIM devices such as the Galaxy S and IPhone to work on it's network. Prior to launching this network Bell used a CDMA network similar to Verizon and Sprint in the states. Bell launched their new GSM network in order to be able to get the newest phones and stay competitive with Rogers. Because Bell's 1g and 2g networks are CDMA based they are not compatible with the GSM radio chip in the Galaxy S. This is why newer Bell phones have SIM cards but older ones do not.
If the option to use 2g networks were there (and it was in my original Bell Galaxy i7500) you would completely disconnect from the cellular network if you enabled it. The option is available on Rogers Android phones and does work as Rogers has a 1g/2g GSM network that the phone can fall back on.
This isn't much of a problem in urban centres (and most places in Southern Ontario) as Bell's 3G network is quite large and reliable. You may run into trouble in rural areas where Bell may not have upgraded their towers to broadcast the new network. I believe in these areas the phone goes into roaming and utilizes Rogers 1g/2g network.
Hope this clears up the issue for you
Nirvana388 said:
The Bell Galaxy S unfortunately cannot be put into 2g mode on Bell's network, and here is why:
Bell's current 3g/HSDPA network uses GSM cell technology, enabling SIM devices such as the Galaxy S and IPhone to work on it's network. Prior to launching this network Bell used a CDMA network similar to Verizon and Sprint in the states. Bell launched their new GSM network in order to be able to get the newest phones and stay competitive with Rogers. Because Bell's 1g and 2g networks are CDMA based they are not compatible with the GSM radio chip in the Galaxy S. This is why newer Bell phones have SIM cards but older ones do not.
If the option to use 2g networks were there (and it was in my original Bell Galaxy i7500) you would completely disconnect from the cellular network if you enabled it. The option is available on Rogers Android phones and does work as Rogers has a 1g/2g GSM network that the phone can fall back on.
This isn't much of a problem in urban centres (and most places in Southern Ontario) as Bell's 3G network is quite large and reliable. You may run into trouble in rural areas where Bell may not have upgraded their towers to broadcast the new network. I believe in these areas the phone goes into roaming and utilizes Rogers 1g/2g network.
Hope this clears up the issue for you
Click to expand...
Click to collapse
Wow...thanks for the great info! Weird thing is, the ONLY place i have ever had any problem is at my work (a university in lower mainland). Is there anything I can do? Seems like most calls go straight to voicemail. Thanks for the great info again!
Unfortunately some buildings are just great at blocking signal due to their construction or design, I know a lot of University campus buildings are designed to block cell reception to prevent phones from being used in class. My workplace building is particularly bad at blocking cell reception. On my old bell phone which was on their cmda network I got no reception at my desk. On my galaxy S with their new network I get anywhere from 1-5 bars but never lose service. If you're in a building that does block signal, there's unfortunately not a lot you can do outside of holding the phone in a location where it gets the best signal.
it will automatically switch between G, 2G and 3G
as long as you are close enough to a window
Nirvana388 said:
Unfortunately some buildings are just great at blocking signal due to their construction or design, I know a lot of University campus buildings are designed to block cell reception to prevent phones from being used in class. My workplace building is particularly bad at blocking cell reception. On my old bell phone which was on their cmda network I got no reception at my desk. On my galaxy S with their new network I get anywhere from 1-5 bars but never lose service. If you're in a building that does block signal, there's unfortunately not a lot you can do outside of holding the phone in a location where it gets the best signal.
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I would of thought it was the building too....but my co-workers get full reception. No static, no dropped calls, crystal clear reception. Could it be a Bell dead spot?
Singhman said:
I would of thought it was the building too....but my co-workers get full reception. No static, no dropped calls, crystal clear reception. Could it be a Bell dead spot?
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Click to collapse
very possible
some areas have towers from Fido/Rogers, other areas have towers from Bell
in areas where you get all 3 towers (signal crash)
and you get sporadically excellent signal to almost no signal for data even if you are standing outside or near a window.
if you drive a bit further away then everything is back to normal
Hi all-
Can someone on Rogers in Canada please corroborate this info for me?
http://forum.xda-developers.com/showthread.php?p=40906041#post40906041
Basically, it appears that LTE users who want to use wifi hotspot tethering have been kneecapped deliberately by the network; Rogers blocks tethered device traffic on the standard LTEmobile.apn. (except DNS calls, strangely) They tell me to switch to LTEInternet.apn if I want to use wifi tethering.
But when I ask technical support about this, the "LTE APN" they tell me is required doesn't appear to be LTE in anything except name. Two APNs side by side 2 minutes apart in the same physical location give network speeds 8-10x different, and my cellular monitor app shows them negotiating different connections - HSPA+ for one, LTE for the other- that can't just be congestion.
Is this just poor service in my area (seems unlikely) or is this a deliberate crippling of tethered devices by Rogers? I have a 6Gb data plan, and they're telling me I can't use it however I want, at speeds my phone is capable of running!
Problem has been resolved. See my final post in this thread.
Long time lurker. First time poster.
I am having problems getting 3G data on my new phone.
Last week I activated a new Moto X Pure Edition on the Sprint network via MVNO Ting. The phone appeared to activate just fine. Voice, text, LTE, Wi-Fi, and 1x data are all working without any obvious issues. Phone is pure stock.
3G data is not working. If I set Preferred Network Type to "LTE (recommended)", mobile data works on LTE but if I travel to an area that has not yet been upgraded to LTE, it will not drop back to 3G. Further, if I choose 3G as the Preferred Network Type regardless of whether the phone is connected to an LTE tower or a non-LTE tower, I get no data connection. Same for Global - no 3G connection.
If I choose "1x" as the Preferred Network Type (whether in an LTE area or not) then the phone will establish a data connection. The phone reports this connection as 3G in the status bar but the speed is so unusable that I doubt it can be a 3G connection.
I've done a carrier wipe, updated the device config (profile) and updated the PRL, all several times. Nothing changed. I've also done a factory reset which also did not help. I did not have any issues with my Nexus 5 which the MXPE replaced. I have since reactivated the Nexus 5 with a new number while troubleshooting this problem and it reactivated just fine. No issues at all.
Questions:
1) SignalCheck Pro reports that mobile data is "unregistered" when trying to get 3G data. Is registration of 3G data tied to the SIM card or to the MEID of the phone? Trying to determine if the registration problem lies with the SIM, the phone, or the network.
2) Why would I be able to get a 1x data connection but not 3G?
3) Ting is suggesting network problems may be playing a part but I'm not sure as the problem has persisted through several cities around west Texas and eastern New Mexico and throughout Lubbock TX which has many cell towers. Is there any way this could be a network issue?
4) Is the SIM for the MXPE compatible with my old Nexus 5? I'm wondering if swapping the SIM into my N5 will help to diagnose the problem.
5) Is anyone else with a MXPE having issues with 3G data?
This one is puzzling and I need some help from the gurus. Thanks much.
DC
Bump.
Swapped SIMS with one sent by Ting to verify the problem wasn't with the SIM. Still no 3G.
DC
DC73 said:
Long time lurker. First time poster.
I am having problems getting 3G data on my new phone.
Last week I activated a new Moto X Pure Edition on the Sprint network via MVNO Ting. The phone appeared to activate just fine. Voice, text, LTE, Wi-Fi, and 1x data are all working without any obvious issues. Phone is pure stock.
3G data is not working. If I set Preferred Network Type to "LTE (recommended)", mobile data works on LTE but if I travel to an area that has not yet been upgraded to LTE, it will not drop back to 3G. Further, if I choose 3G as the Preferred Network Type regardless of whether the phone is connected to an LTE tower or a non-LTE tower, I get no data connection. Same for Global - no 3G connection.
If I choose "1x" as the Preferred Network Type (whether in an LTE area or not) then the phone will establish a data connection. The phone reports this connection as 3G in the status bar but the speed is so unusable that I doubt it can be a 3G connection.
I've done a carrier wipe, updated the device config (profile) and updated the PRL, all several times. Nothing changed. I've also done a factory reset which also did not help. I did not have any issues with my Nexus 5 which the MXPE replaced. I have since reactivated the Nexus 5 with a new number while troubleshooting this problem and it reactivated just fine. No issues at all.
Questions:
1) SignalCheck Pro reports that mobile data is "unregistered" when trying to get 3G data. Is registration of 3G data tied to the SIM card or to the MEID of the phone? Trying to determine if the registration problem lies with the SIM, the phone, or the network.
2) Why would I be able to get a 1x data connection but not 3G?
3) Ting is suggesting network problems may be playing a part but I'm not sure as the problem has persisted through several cities around west Texas and eastern New Mexico and throughout Lubbock TX which has many cell towers. Is there any way this could be a network issue?
4) Is the SIM for the MXPE compatible with my old Nexus 5? I'm wondering if swapping the SIM into my N5 will help to diagnose the problem.
5) Is anyone else with a MXPE having issues with 3G data?
This one is puzzling and I need some help from the gurus. Thanks much.
DC
Click to expand...
Click to collapse
Yes..i am having the same issue..with vodafone in india
Update. After two Moto X PE phones, numerous factory resets, much research and testing, there is now a work around to this problem. The problem does not appear to impact any phones on the big 4 networks. It only impacts phones on a Sprint MVNO.
There are now known eHRPD issues with Sprint and their MVNOs. The work around solution is to disable eHRPD. Sprint is working on changes to eHRPD that may resolve the issue permanently. Thanks to Ting for their persistence in helping get to the bottom of this problem.
DC
Final update. Earlier this month Sprint released some changes to the way eHRPD handoffs are handled and that resolved my issue. My Moto X PE now works as it should with no workarounds necessary to get 3G data.
DC
DC73 said:
Final update. Earlier this month Sprint released some changes to the way eHRPD handoffs are handled and that resolved my issue. My Moto X PE now works as it should with no workarounds necessary to get 3G data.
DC
Click to expand...
Click to collapse
How to get this update?
Sekasniy said:
How to get this update?
Click to expand...
Click to collapse
There was no update pushed to the phone and no changes to the phone. The fix was on the network side.
DC
DC73 said:
There was no update pushed to the phone and no changes to the phone. The fix was on the network side.
DC
Click to expand...
Click to collapse
So why not work 3g? Is the problem in cell operator?
^^Sprint had some issues with 3g (ehrpd) on mvno's. It would work if forced to evdo, but not ehrpd. Sprint made some changes to their network so this now works correctly. It was a network side issue.
Edit: Problem has been resolved. See thread linked below in this first post.
Original Post:
Please confirm whether or not 3G data works on your MXPE and report which carrier you are using. If an MVNO, please
report the network affiliation.
I am using Ting on Sprint network and my 3G data does not work.
I described the problem In this thread: http://forum.xda-developers.com/moto-x-style/help/3g-data-t3233752
I'm working with Ting and Motorola to troubleshoot the problem. I am aware of 3 phones counting mine that do not get 3G data. Trying to ascertain whether this is a fairly isolated problem, if all MXPE phones have the issue, if this is a Sprint issue, or if it is a Ting or other MVNO issue on Sprint.
To summarize: Voice, text, LTE and 1X data all work. 3G data does not work although twice I was able to get it to work for less than 1 minute. It makes no difference if I am in an LTE area or not. SignalCheck Pro mostly reports the 3G data connection as "unregistered" although sometimes it reports it as "inactive". A SIM swap from a Sprint SIM to a Ting SIM made no difference (exact same part number). Various factory resets and carrier wipes also made no difference.
Another symptom is that my phone will not activate unless I have a Wi-Fi connection. Apparently the 3G data connection is needed to properly activate the phone.
Thanks much,
DC
Yes, on Verizon
I'm on Sprint, and when I'm in a low signal area (home), my 3G cycles on and off constantly. I came from a 2013 Moto X and did NOT have this issue. If Marshmallow update doesn't fix it, I will likely sell it and go Nexus 5x.
yes works on Verizon
Sent from my Moto X Pure Edition
Al three, LTE, 3G and 2G work on AT&T.
Looks like I am not alone here.
Mine is Moto X Pure Edition 32GB from Amazon.
I am in Singapore using Starhub.
I have LTE/4G or 3G, but it is like on and off.
Especially when I am on the train and the train goes underground, mostly i am not connected to internet.
It may show LTE or H, when I load FB, it will show me loading icon. That's it.
Hopefully this is a software bug.
It really pissed me off since my old phone Xperia Z Ultra has no issue at all in that area.
Anyone find anyway to fix it?
Thanks.
Thanks for the help. I also posted this request on a couple of other forums and even though the response was limited, there does not appear to be an issue with Sprint which leaves my phone or Ting as the problem.
DC
It works fine for me I'm on T-Mobile. Have you tried going into the settings and searching for cellular network? Because I had a strange issue where my LTE wasn't coming on. I'll post a screen shot of what I'm talking about.
This is in the settings where it says more.
As soon as I push cellular network it starts to scan then a list of providers pop up then I select my provider.
gokart2 said:
I'm on Sprint, and when I'm in a low signal area (home), my 3G cycles on and off constantly. I came from a 2013 Moto X and did NOT have this issue. If Marshmallow update doesn't fix it, I will likely sell it and go Nexus 5x.
Click to expand...
Click to collapse
Turning off LTE in mobile network setting. That solve my problem for me. Personally I like to control network mobile manually. My old phone used to be completely manual means I can force my old phone to connect U.S. Cellular(3G) or Verizon(3G) while im in the 1x area.
joe1blue said:
As soon as I push cellular network it starts to scan then a list of providers pop up then I select my provider.
Click to expand...
Click to collapse
Yes, I'm very familiar with that menu but it must be different for CDMA carriers. I get a new menu after choosing cellular network and one of the options (Preferred Network Type) is where I can choose LTE, 3G, 1X or Global. Makes no difference which I choose, 3G still doesn't work.
I've returned the phone to Motorola for a replacement.
DC
Just turned off 4g to see if 3g works since I always get 4g where I live. It works fine on Verizon.
I live un chile where the internet its not so good, but with aws i have a great experience
Enviado desde mi XT1575 mediante Tapatalk
Hi DC, I have the exact same problem as you. Wondering if getting a new phone from Motorola fix your 3g issue?
Thought I would test this since I'm on Sprint. Forcing 3g seems to work fine, downloading speedtest on 3g right now.
I am on MM and did not test on LP.
hmfish said:
Hi DC, I have the exact same problem as you. Wondering if getting a new phone from Motorola fix your 3g issue?
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I haven't received the new phone yet. Motorola took a bit longer than originally thought. The new phone is supposed to be here early next week. I'll report back after I get it activated and tested.
DC
hmfish said:
Hi DC, I have the exact same problem as you. Wondering if getting a new phone from Motorola fix your 3g issue?
Click to expand...
Click to collapse
The new phone did not fix the issue. Still no 3G data. What carrier are you with? So far, other than a couple of overseas users, the only people I've found with the problem were customers of a Sprint MVNO.
Since I sent the first MXPE back, I've acquired an Airave because the Sprint signals at my house are a bit weak. Strange thing is that I do get 3G data when connected to the Airave but nowhere else.
DC
Update. After two Moto X PE phones, numerous factory resets, much research and testing, there is now a work around to this problem. The problem does not appear to impact any phones on the big 4 networks. It only impacts phones on a Sprint MVNO.
Thanks to all who participated in this thread.
There are now known eHRPD issues with Sprint and their MVNOs. The work around solution is to disable eHRPD. Sprint is working on changes to eHRPD that may resolve the issue permanently. Thanks to Ting for their persistence in helping get to the bottom of this problem.
DC
3G on Moto X Pure Edition.
Yes it works in some area's on T-Mobile, Does not work sometimes. Wish the range was better.