Question about data connection turning off by itself - HD2 General

Just a few days ago my phone started to turn off the data connection when it went into standby. I did not change any settings or install any new software on the phone (in other words I did not change the way I use the phone). After some troubleshooting I figured out this only happened when I had the wifi turned on. Strangely this never occurred before.
I have contacted both TMO US and HTC and ultimately I was told to do a hard reset on the phone. The frequency of performing a hard reset (this is the about the third time in just over a month, and the phone has been replaced once already) is starting to concern me since I don't want to have to do this every couple weeks. Does anyone have any insight on what might be going on?
On a side note (this point might or might not be related, hopefully the more experienced crowd here can help me) when I had my phone replaced this new one would give me the low battery warning when the battery was at 25%, the first phone did this at 10% if I remember correctly. I believe it starts turning off the data at that point to save battery life. I haven't been getting the early warning since after the first week or so but could there be some underlying/related problem?
Thanks in advance for any help.
PS: I did a search and found threads discussing internet connection cutting out but that didn't seem to be the same problem. If there is another thread already started sorry I missed it.

Related

Error 67 issue and how I resolved it

I recently had problems with my phone constantly giving me "Error 67" and I could not get data through the Sprint network at times, other times it would work fine. I searched on google and this forum a great deal, but could not find anything that fixed it. I performed the profile update, PRL update, contacted Sprint and did some thing in the dialer starting with ## (I do not remember the numbers) that did some kind of auto update, and even installed the official 2.1 patch. Everything seemed to work at first, but nothing sticked for very long before the issues continued. The issues first started when I had my phone overclocked and slightly unstable, I thought that I had maybe damaged the phone and needed a replacement.
After a week of all this, I had an idea. I had just recently sold my BlackBerry Pearl (8130) to a co-worker, he still had not had data turned on for the phone but could make calls with it. The next day at work I asked to see his phone. He could not pull up any internet data, but under connections data was still turned on. I turned it off (since he did not need it anyways) and tried it out. It has been 2 days now without any errors. The only thing I can figure is that even though I cleared out all my data on that phone, it still had my password to connect to data. Since it is a smart phone, it would try here and there, even though there is no need for data. The network would see my phone trying to connect after the BlackBerry and boot it since that password is already connected.
The only reason I made this post was because I could not find any solutions on the net that helped me at all. I hope with this post maybe I could save a few people the headache I went through.

My Omnia 7 keeps loosing it's 3G connection

My Omnia 7 keeps loosing it's 3G connection. To restore it I have to restart the phone. T-Mobile say that this happens from time to time, but it's happening every day now. It's annoying as it stops my push email from being up to date, and of course prevents the use of any internet based services until the phone is restarted.
Has anyone else noticed their phone has switching to GSM?
Had mine for 6 days.Been fine up until today,then I had the same problem.Only the once so far.
Confirm loosing 3G
Confirm loosing 3G connection, and also have phone call failures.
Factory reset did not solve the problem.
Bring it back to shop
Blackstone is back now!
At first this was occasional with my phone, then more frequent, and it's all the time. If I want to use the Internet I have to restart the phone. My house is covered by full HSPA, but the only way to get it is to take the battery out while the phone is switched on. I can sometimes get 3G by a simple restart, which I lasts about 40 minutes.
I like the phone, so I'm going to hold out for a software update. All it needs to do is check available networks and I think that, if this is a wide spread issue, Samsung/Microsoft will fix it. Hope so.
Please post here if you have this issue too.
I have also been having this issue... sometimes it doesnt come back straight away when i restart it but after about 10mins its back.
When I activated it with orange I was told to expect a few txt msg's that would need deleting and the phone restarting... I only got 1 msg, maybe this has something to do with it, maybe the phone hasnt been sent enough updates.
I also have this issue and have done for weeks. Orange couldn't solve it either.
It only happens overnight at home. I either need to reset the phone / rescan available networks or turn flight mode off and on again for the connection to restore.
I was thinking it may be an issue with t-mobile since it only happens at my home where orange signal is poor and i roam over to t-mobile.
If i stay in an area with good Orange signal i don't get the problem.
Good to know i'm not the only one with this problem. It's very annoying!
Hi y'all.
I had the same problem: 3G was lost every time. I was fed up restarting the phone every time, so I looked for another way to get 3G back. I found out that disabling and enabling SIM security (phone > setttings) got me 3G again... for a short while.
But: after disabling SIM security permanently, 3G kept on going (in fact for over a week now).
I think that changing the PIN to some other number, might cause this. I haven't yet tried changing it to the default PIN again, to see if using that for SIM security solves it. For the moment I'm too happy it works again.
I have suffered from poor reception issues ever since I got my Omnia 7.
It seems like the reception comes and goes. I will receive e-mails, which proves that the phone has been connected, but as soon as I try to use data myself, by visiting a web page or refreshing an app like facebook, the reception disappears and the "no reception" symbol drops down from the status bar.
Also, often when I try to send an SMS, it will appear to have been sent, yet 10 minutes later I will receive a "Can't send...try again" message. Once I have received this, the SMS will never successfully send. However, in the meantime I can receive SMS messages, which shows that the phone has been getting a signal.
This is SO frustrating and is ruining my experience with the phone.
I have posted requests on the Microsoft Answers forum and the only suggestions have been to reset the phone or turn WiFi off. Neither of these have had any effect. I have never enabled SIM lock.
I have heard that there is a firmware update due soon which includes a new radio stack. I am desperately hoping that this will improve the situation, as at the moment I cannot rely on my Omnia 7 as my only phone.
Alex.
Hi Loco,
You are right in saying that social answers doesn't really help much .
Luckily there IS a new firmware from a couple of days ago! Check out the Omnia 7 Dev section. There are only a few posts.
And here is also a good link for you. You are right to assume that it comes with a new radio stack which improves on performance.
http://wmpoweruser.com/new-samsung-omnia-7-firmware-and-news-of-a-keyboarded-omnia-8-leaks/
Finally found a thread on this... I have been having a similar problem since I got my phone from Optus here in Australia. I took it back and they replaced it for me but the new phone is exactly the same. I don't lose the 3G icon but anything data related just ceases from loading. Right now I'm trying to refresh the Facebook app and it just comes up with 'Unable to connect', even though I have full 3G reception.
I flashed it to the newer leaked firmware and it hasn't changed anything, problem still persists unfortunately. This is a major problem that isn't getting enough attention! It seems quite widespread and Omnia 7 specific.
Had similar problems, but after I changed my provider ( O2-Germany), 3G is stable.
For the people having this problem, have you tried setting the phone to prefer 3g? Details of how to do this are here http://forum.xda-developers.com/showthread.php?t=915813
johnnymatrix said:
Finally found a thread on this... I have been having a similar problem since I got my phone from Optus here in Australia. I took it back and they replaced it for me but the new phone is exactly the same. I don't lose the 3G icon but anything data related just ceases from loading. Right now I'm trying to refresh the Facebook app and it just comes up with 'Unable to connect', even though I have full 3G reception.
I flashed it to the newer leaked firmware and it hasn't changed anything, problem still persists unfortunately. This is a major problem that isn't getting enough attention! It seems quite widespread and Omnia 7 specific.
Click to expand...
Click to collapse
Same here man. On Optus and my reception sucks with this device. What the hell is samsung doing? FIX IT!
I have been having this problem with my Omnia 7. The frustrating thing is this is a replacement phone I had for an LG which I had replaced THREE TIMES due to random resets. So now I have a phone that I have to turn off and on EVERY MORNING in order for the data connection to start working again. Needless to say I am very frustrated. I am on Orange in the UK. I suspect it could be related to when being an a poor reception area and it tries to switch to tmobile. I am going to try turning roaming off. Please, if anyone finds a solution to this let me know.
Thanks
m4tthall said:
I have been having this problem with my Omnia 7. The frustrating thing is this is a replacement phone I had for an LG which I had replaced THREE TIMES due to random resets. So now I have a phone that I have to turn off and on EVERY MORNING in order for the data connection to start working again. Needless to say I am very frustrated. I am on Orange in the UK. I suspect it could be related to when being an a poor reception area and it tries to switch to tmobile. I am going to try turning roaming off. Please, if anyone finds a solution to this let me know.
Thanks
Click to expand...
Click to collapse
My problem got worse with the Mango update. I'm now on my 2nd handset after having a replacement from Orange warranty. This one still loses it's connection but much less frequently.
TBH i don't think it will ever get fixed. I started an MS Answers thread months ago and lots of people had the same problem but we never got a response from MS.
Conisdering the age of the model now I doubt Samsung care, well they didn't seem to care a year ago so they won't now... For this reason I will not buy another Samsung phone. It's infuriating.
Looks like I am stuck with it until December then when I can upgrade to a Nokia lumia. A long wait :-(
i have this issue, too.. but for me i only have to set airplane mode on and off. sometimes i deactivate data connection, go to a random website, get the 'no connection' error, then activate data connection back and it works.
however, after installing the latest drivers & firmware, i get this issue A LOT less frequent. like once in 2-3 days.
i hope ms or samsung will fix this because it can get really annoying. especially when you need eg. a quick google-search..
Just flicking the flight mode wouldn't be so bad but that doesn't work for me, I have to restart the phone each time. I love WP7 but this and the other problems with the LG is driving me nuts. Almost wondering whether I should have just followed the crowd and gone for an iPhone.
m4tthall said:
Just flicking the flight mode wouldn't be so bad but that doesn't work for me, I have to restart the phone each time. I love WP7 but this and the other problems with the LG is driving me nuts. Almost wondering whether I should have just followed the crowd and gone for an iPhone.
Click to expand...
Click to collapse
Same as me - Flicking flight mode on-off doesn't solve it, needs a soft-reset.
Like I say, there are quite a few with Omnias on Orange with this problem.
I'm in the same boat, I've had this for months now so I guess I'll just deal with it until I can upgrade the start of April and get a Lumia (hopefully the EU 900/910 will be here by then!). There is no way on this earth Samsung are getting any more of my money. Nokia seem fully commited so they can take my cash next time!
I have the same problem with the data stopping working on o2 in the UK. But I also sometimes cant receive calls even though the phone has service, then there are the times where it site there going GPRS/3G/3G+/No Service and you cant do anything with it apart from pull the battery.

[Q] [HELP] 3 Random Reboot and Clock Problem

Hi!
I feel like i searched nearly the whole internet for an answer, but only very few people seem to have these problems so i found nothing that could help me...
I have 3 really annoying bugs on my Play (locked, not rooted, bought in may):
- It randomly reboots from time to time. I tried to figure out when it happens but it has absolutly no relation to what i do with it. it mostly happens when i'm not using it. so it just lies around doing nothing and suddenly i see the sony ericcson logo on the sreen and it reboots...
- The second bug is: it throws me back to the enter PIN screen. like i never entered the PIN it kills wlan, mobile network etc and waits until i reenter the PIN...
- Third is: the clock stops at random times. it seems that this happens sometimes while in flight mode (i always put it in flight mode during the night because i don't want to be disturbed while sleeping and i use the alarmclock).
I already tried to turn off the automatic time via internet because i thought "perhaps it is irritated when internet is no longer available and then it just stops".
But it also happend while in normal mode with wlan on. in that case the clock only stops for a few minutes and then resumes, resulting in a 5 minutes or so difference to the real time without the phone noticing it (even with automatic time turned on)
I don't expect, that anyone can help me fix this, but it would be interesting to know if anybody else experienced these bugs and if you think its hardware or software related.
I already tried getting a warranty replacement. I sent the phone back to amazon, but they have an own mobile phone repair department and, surprise, none of the bugs occured while they tested it. So i got it back with: Sorry nothing found phone works fine....
I would be glad for any sort of advice.
I'm experiencing the random reboots. I believe it has something to do with a software issue on the Sony end. I'm about to check their site now. I'll report back if i find anything.
EDIT: Just finished a chat support session, and in his official capacity he instructed me to either take it to Verizon, or to ship it to their evaluation/repair center. Big load of help. :\
chattguy said:
I'm experiencing the random reboots. I believe it has something to do with a software issue on the Sony end. I'm about to check their site now. I'll report back if i find anything.
EDIT: Just finished a chat support session, and in his official capacity he instructed me to either take it to Verizon, or to ship it to their evaluation/repair center. Big load of help. :\
Click to expand...
Click to collapse
Can you please PM me with more details on your random reboots? I'd be interested to know what applications you were running at the time, signal strength, battery level, and any other details that could help me troubleshoot your issue.

[Q] Do I have a faulty phone or is this just normal

I just got my G2 delivery from Verizon and have been playing around with it for about an hour or so. I have the preinstalled sim card pulled out because I need my other phone as my daily use phone for the time being until I have time to transfer things to the new phone. So for now i'm just using wifi to play with the G2. It came with the OTA update 24A already on it so I guess i'm up to date.
So far the phone seems to work great except for two odd problems that I can't seem to resolve even with two factory resets. Just wanted to see if anyone has any answers, if I have a faulty phone or if this is just how things work with this phone. Both problems happen on a reboot of the phone.
1.) I set my brightness level manual 50% and my screen timeout to 30 seconds but everytime the phone reboots, it resets the brightness level to 100% and the screen timeout back to the default 1 minute setting. If I make the changes again and reboot the phone, it resets things again back to default. Is this a software glitch? Does this happen to everyone? Or do I have a problem that requires me to return the phone for a new one. I guess I could live with it, but i'd rather not have to.
2.) This one is really odd. The first time I turned on the phone or did the factory resets, I had a notification in the drop down list that I needed to accept LG user agreements. I did so and the notification went away. When I restart the phone, the user agreement notification pops up again, but this time it doesn't ask me to accept anything. I just need to clear the notification from the drop down list. How on earth am I supposed to get this to go away completely.
I haven't rooted it yet because I might need to return it so I am completely stock at the moment. The only thing that I don't have is the sim card installed, but I can't imagine that not having the sim card plugged in would cause these two problems. Does anyone have any possible reasons for these two problems or should I just return the phone to Verizon for a new one?
Thanks for any suggestions....
EDIT: Did a little research and found a post on the AndroidCentral forum that my brightness problem may indeed be the result of having the sim card pulled. I have to wonder if it is also the reason for my user agreement problem, but won't know for sure until I can put the sim card from my old phone in the new phone. For now I will take a wait and see approach. Feel free to delete this thread if need be.

One plus 6t internet not working

So i've bought my one plus 6t about 2 months ago and i've had this problem with the internet connection from the beginning. Basically after a period of using it (like 1 hour/1 hour and a half) the connection would stop working, completely... Wifi, data everything would stop working until i rebooted the phone and it got back to normal. After the upgrade to android 10.3.0 the problem seemed to be gone but i discovered later that it just "changed". Now sometimes the connection goes really bad (like doesn't even load a song from spotify) for like 1-5 minutes and than returns normal again; this loop can go on for a lot and it is really annoying.
I don't know what casued this problem in the beginning and why it's happening now. I think there might be a stock problem with the network card but i don't know for sure and i don't know how to check. I already reset the phone once (the partial one that keeps all the photos and data in the phone) after the 10.3.0 upgrade but the problem remains.
If someone knows how to fix this/why this is happening please help me, i really don't know what to do at this point.
I would do backup and factory reset if not you can send to oneplus centre but they will do that before any repairs anyway.
I have had a similar problem on 10.3.1 and at least 1 if not 2 updates prior to the this one.
What happens go for me though, is when at home, (haven't had it happen anywhere else), connected to wifi or not, the phone randomly loses all connection to my sim. It comes back almost instantly but still quite annoying and until this post I haven't heard of it happening to anyone else, not that I have come across, at least.
And I know it's not because of where I'm at in the house or anything cause I've had the phone a year now and the problem just started within the last month or so.
Insight on this would be awesome.
I have also noticed weird connectivity drops to no service and back. that only happens rarely and will restore i seconds. havent annoyed me that much that i needed to do something about it. I travel lots with train, and when this happens on train it seems to have more difficult to connect back. it does eventually but might be enough to drop streaming music from playing.
There is definitely something going on with Oneplus and APNs. (OP7 sms and mms issues etc)
I Recommend doing a full backup with Oneplus Switch and restoring factory defaults. Then you can restore backup. Most likely fixes issue that bad to same condition as ours. if it doesnt, take it to warranty.

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