Related
Well I went a nice little go round with them. 1st off Sprint lost my rebate for my Blackberry. But we got that one resolved by crediting my acct $100. So next months bill =$36.
I also was pissed about having an employee call my cell one night after 10pm.
Also on Thursday was supposed to get a callback from a supervisor, never happened.
The Yesterday sat on hold waiting for super for 40 plus minutes before being disconnected, only to have to call back and wait another 20ish for a supervisor who just gave excuses.
CS rep on web chat didn't like the way it was handled, and I actually kept a copy of the log chat we had. She was on chat with me for almost 2 hours yesterday.
So I just sent the log transcript to Dan. Got a generic reply
"Thank you for taking the time to write. We review all the ideas and
feedback we receive. A representative from my office will be contacting
you very soon.
In the meantime, I encourage you to visit www.sprint.com to learn more.
Sprint offers the best value in the industry and makes using wireless
simpler and more worry-free through our Simply Everything plans. Our new
Any Mobile, Anytime feature on our Everything Data plans helps you to
break free of restrictive "calling circles." And, our Ready Now program
allows you to make an appointment with a store representative to become
an expert on your device.
Once again, from all of us at Sprint, thank you."
Now all I asked for in a resolution was change my upgrade date or waive my deposit on 3rd line. Super said he couldnt do that and if he did I would have to move in with him his dog and 3 kids. Not very professional.
Now the wait begins, lets see what I get from Dan's office.
I hate Sprint.
Phone companies in general, actually.... not just Sprint. I have found they don't respond well to politeness. Lawyer threats are always the way to go with these assholes.
doojer said:
I hate Sprint.
Phone companies in general, actually.... not just Sprint. I have found they don't respond well to politeness. Lawyer threats are always the way to go with these assholes.
Click to expand...
Click to collapse
Yeah I told them I was going to look into the legality of the after 10pm phone call I got. NYS has some wierd laws. But they work well.
doojer said:
I hate Sprint.
Phone companies in general, actually.... not just Sprint. I have found they don't respond well to politeness. Lawyer threats are always the way to go with these assholes.
Click to expand...
Click to collapse
Yeah, thats the way to get a company to do what you want, threaten them.... I get a kick out of people who think threatening to sue, unless its a small company, is going to get them anywhere. Companies know your not going to pay $100hr attorney over a $200 phone. It just makes you look stupid....
I've worked for several large corporations and been in customer service over 30 years, threats rarely get you anywhere. The key is being calm and rational and going up the chain til you get someone who can resolve the issue to your liking.
If you go high enough, you will get results, you just need to be more determined than they are...................
See I am not going to get a lawyer. I am just checking the legality of the calling after certain hours. Then if need be, It can be forwarded to the state attorney generals office which would then investigate the matter.
smstutler said:
See I am not going to get a lawyer. I am just checking the legality of the calling after certain hours. Then if need be, It can be forwarded to the state attorney generals office which would then investigate the matter.
Click to expand...
Click to collapse
I'm pretty sure the law is no calls after 9pm.....unless you gave them the ok to call....
Telemarketers 9pm.
I guess you can rule out getting a robot call asking you to complete a survey regarding your satisfaction with their customer service dept. That's what I got today after Sprint CS resolved a similar request from me yesterday. They credited my account for an activation fee their reps at the mall told me would be waived.
Anyway, I was polite with my call (two calls, actually) and was satisfied with their response. Maybe your CS rep was having a bad day... don't we all sometimes?
Disclaimer: Not an employee or in any way involved with Sprint.
BulldogJim said:
I guess you can rule out getting a robot call asking you to complete a survey regarding your satisfaction with their customer service dept. That's what I got today after Sprint CS resolved a similar request from me yesterday. They credited my account for an activation fee their reps at the mall told me would be waived.
Anyway, I was polite with my call (two calls, actually) and was satisfied with their response. Maybe your CS rep was having a bad day... don't we all sometimes?
Disclaimer: Not an employee or in any way involved with Sprint.
Click to expand...
Click to collapse
Normally I have had good luck with Sprint CS dept. Got all my credit's lined up correctly, but retention dept didn't seem to care about it. Just gonna keep climbing the ladder. I did manage to have a manager call me back, but the Rom/theme I was using froze my damn phone up when the call came in. So That setup is no longer in use. Tomorrow is Monday so I will be on the phone again to see what the deal is. Kind of hoping I can get this resolved into where I can get an EVO and pass the Hero down to GF. Get her off the damn BB 8530.
Sprint Executive Customer Service: 703-433-4401
bubi73 said:
Sprint Executive Customer Service: 703-433-4401
Click to expand...
Click to collapse
Def gonna give this one a call. Was not happy with excuses and a supervisor putting words in my mouth.
chfields said:
Yeah, thats the way to get a company to do what you want, threaten them.... I get a kick out of people who think threatening to sue, unless its a small company, is going to get them anywhere. Companies know your not going to pay $100hr attorney over a $200 phone. It just makes you look stupid....
I've worked for several large corporations and been in customer service over 30 years, threats rarely get you anywhere. The key is being calm and rational and going up the chain til you get someone who can resolve the issue to your liking.
If you go high enough, you will get results, you just need to be more determined than they are...................
Click to expand...
Click to collapse
Guess that's your experience.... I tried being polite to Sprint for weeks. Funny enough, they perked right up when I mentioned a lawyer. Next thing I know, I was showered with credits and gifts.
Funny how that worked.
And, BTW, my company has a lawyer on payroll. It's no skin off my back to go to court.
doojer said:
Guess that's your experience.... I tried being polite to Sprint for weeks. Funny enough, they perked right up when I mentioned a lawyer. Next thing I know, I was showered with credits and gifts.
Funny how that worked.
And, BTW, my company has a lawyer on payroll. It's no skin off my back to go to court.
Click to expand...
Click to collapse
There are exceptions to every rule, but I highly doubt the company is going to use their lawyer for something this petty, unless of course, your the owner....The point is being polite will get you farther than being rude and threatening. If your rude and threatening enough, they will go ahead and dump you because your not worth the hassle. I see it everyday, we hate to do it, but sometimes customers are more hassle than they are worth....................
smstutler said:
So I just sent the log transcript to Dan. Got a generic reply
"Thank you for taking the time to write. We review all the ideas and
feedback we receive. A representative from my office will be contacting
you very soon.
In the meantime, I encourage you to visit www.sprint.com to learn more.
Sprint offers the best value in the industry and makes using wireless
simpler and more worry-free through our Simply Everything plans. Our new
Any Mobile, Anytime feature on our Everything Data plans helps you to
break free of restrictive "calling circles." And, our Ready Now program
allows you to make an appointment with a store representative to become
an expert on your device.
Once again, from all of us at Sprint, thank you."
Now the wait begins, lets see what I get from Dan's office.
Click to expand...
Click to collapse
Just my 2 cents, which I know doesn't mean much since I don't post a lot in here, but that [email protected] address is b.s. Every time I've used that address I've had someone rude contact me that refuses to help. The last time it got escalated to a supervisor within that supposed escalation group...and the lady called me back chomping on gum, not listening to a word I said, and offering no viable solutions (which was like a week ago).
I've personally had much better luck escalating the issue through the normal channels. [email protected] would just put a "no" notation on my account log, which seems to make it very difficult to get a compromise through other channels.
Anyway just my 2 cents. Good luck
try [email protected]
I went through retention when my Palm Pres kept breaking and they were useless, but the escalations dept actually had the ability to do something and the willingness as well. Just a thought.
-------------------------------------
Sent via the XDA Tapatalk App
lol @ [email protected]
Here's a very friendly suggestion, instead of giving threats and getting upset, just politely escalate. Every time. Every call. Just keep moving it up. Otherwise, you will get NOWHERE.
Do to some "changes" @ Sprint, I don't want to say we don't care, but there is "reduced" incentives for us to think outside the box, pretty much the way Verizon WON'T think outside the box. Just my 2 cents brother.
Just letting you know, the money giving away days and moving upgrade days at Sprint are grinding to a halt. Quickly.
Hi,
I was surfing in T-Mobile fourms and one of the members said that he went to T-Mobile and fought with them regarding the problems in GPS and demanded them to replace his Vibrant or give his money back and they told him that a GPS fix will be roller over the Air on 9/18/2010 !
Everybody will get it OTA expect me and I have to wait for someone to post the fix in the Internet !
Source: http://forums.t-mobile.com/t5/Samsung-Vibrant/GPS-Fix-9-18-2010-Over-the-Air/td-p/466469
Pro tip: T-mobile reps or any rep for that matter, will in fact tell you anything to get you to shut up. So I wouldn't be to surprised if this was all just B.S. to get that guy off the phone. But if it is pushed the 18th that would be great just don't get your hopes up.
just because some guy spoke to a rep from t-mo doesn't mean jacks**t, pardon my french. they're trained to tell people what they want to here, and NO SERVICE REP has any more information than you or I. All we can, do is wait and hope sammy comes through with an update, which has been leaked already, but is still only eclair (2.1). So froyo still remains elusive, at best.
I'm a cust care/tech 1 rep for t-mo and I haven't heard/seen anything about this. If I remember when I'm at work tomorrow then I'll call up to tech 2 and see what they know. They usually know about the update type stuff before us lowly tier 1's.
I'm a T-mobile retail rep. A lot of times I get my news from XDA and other sources way before I get it officially from work sources. And no I haven't heard anything yet.
You really dont think a Tmo store rep would lie about this - do you ???????
I'm sure the reps are saying that the T959UVJI2 will be available OTA in 9/18/2010
REPS are trained to LIE!
Truth is that there is a huge disconnect between the people who work in the retail outlets, and the people who handle telephone support issues, and the people who develop software, and the people who purchase the hardware, and the people who... well, I think you get the idea. But in the end they all have the same goal - selling their product. So yeah, while they are disconnected from each other, they will still say whatever it takes to keep pushing product - including phones and service.
True story - In February I bought a Samsung Behold II phone for my wife and extended the contract on her line for 2yrs. - 6 months later the phone still was on Android 1.5 with endless promises of an update from store clerks, telephone support agents, harware manufacturers, etc. that were never fulfilled. I spoke at length with TMO agents about getting a replacement phone, or any kind of relief on an upgrade in the form of an upgrade credit at the very least - they wouldn't budge and my wife was stuck with a phone she hated. As a last resort I emailed the CEO of TMO and I emailed the Executive Response team - within 4 hours someone called me at my home, listened to my complaint, and get this: They took my wifes line out of her remaining 18 month contractual obligation! That guy pushed a button and made 18 months of contract just go away.
I think that what I'm trying to say is - if you want real answers and real results, contact the TMO Executive Response team. ([email protected])
OR....
Get a phone you're happy with AS IS WHEN YOU BUY IT
it's not rocket science...jesus
you have a couple weeks to try out the phone
I'm seriously trying to figure out how and why this belongs in the DEVELOPMENT forum?
Mods, a little help? Can we get a second "report button" but maybe it can be something fun and funny at the same time, like "report use that clearly can't read which forum they're posting in" button?
Cheers,
=)
~ Jocelyn
I knew they're lying ! How it's possible to release a fix a week before another fix which will address the first one !!? makes no sense !
The_wolf88 said:
I knew they're lying ! How it's possible to release a fix a week before another fix which will address the first one !!? makes no sense !
Click to expand...
Click to collapse
Uhmmmm what are u talking about? What have they released? or what other updatr are u talking about? Thats how rumors get started
Genesis1791 said:
Pro tip: T-mobile reps or any rep for that matter, will in fact tell you anything to get you to shut up. So I wouldn't be to surprised if this was all just B.S. to get that guy off the phone. But if it is pushed the 18th that would be great just don't get your hopes up.
Click to expand...
Click to collapse
smerff said:
I'm a cust care/tech 1 rep for t-mo and I haven't heard/seen anything about this. If I remember when I'm at work tomorrow then I'll call up to tech 2 and see what they know. They usually know about the update type stuff before us lowly tier 1's.
Click to expand...
Click to collapse
As an assistant manager for a corp store. i hate to say but Genesis is completely right. some of our reps dont care and will say anything. Not to mention the scum that is indirect reps. and smerff. i have not seen anything on streamline yet nor has my ITA rep.
Ok.. I am thinking, before placing my order again for the umpteenth time at Dell, since I am coming all the way to the States to get it anyway, does anyone have any info on when/if they'll actually BE at a T-Mobile store? has anyone asked? since they'll have the damn T-Mobile logo on them aaaaanyway...
Christ Dell, you fricking suck.
I'm 99% sure you can only get them from a Microsoft store or Dell. Plus some online retailers like Expansys in the future.
fathamburger said:
Ok.. I am thinking, before placing my order again for the umpteenth time at Dell, since I am coming all the way to the States to get it anyway, does anyone have any info on when/if they'll actually BE at a T-Mobile store? has anyone asked? since they'll have the damn T-Mobile logo on them aaaaanyway...
Christ Dell, you fricking suck.
Click to expand...
Click to collapse
Probably not going to be in T-Mobile stores. They don't suck , you have an unusual request. My company won't ship out of country or to forwarding services either.
It's not even a forwarding issue anymore. I am even agreeing to physically come to the States to take delivery/sign for it with US details for everything and they are rejecting the order. Having to wait to actually talk to staff on Monday, but right now I think I may have no choice but to get a Focus if Monday is a snafu.
Anyway I think at this point all their dates are BS, i would be highly surprised if they actually do ship anything out on the 13th-14th
fathamburger said:
It's not even a forwarding issue anymore. I am even agreeing to physically come to the States to take delivery/sign for it with US details for everything and they are rejecting the order. Having to wait to actually talk to staff on Monday, but right now I think I may have no choice but to get a Focus if Monday is a snafu.
Anyway I think at this point all their dates are BS, i would be highly surprised if they actually do ship anything out on the 13th-14th
Click to expand...
Click to collapse
Haha, well if you like this phone so much that you are agreeing to come to the states to get it then I think they should just give you one for free for being a hell of a customer. Hopefully they get everything out on time I took off of work a couple hours early in anticipation.
T-Mobile are the ones who decide what's carried in their stores, not Dell. Dell had no problems supplying it to MS stores so it would appear you are angry at the wrong company. Better to wait till stock is abundant, fly to a city with an MS store so you can physically get the device and purchase it from them.
LOL it's actually not that big of a deal, it's $30-100 bus ride for me depending on how far I go to do it. I figured the customs + fedex would be at least that much and this way I'd eliminate time and uncertainty but yeah, Dell seems to be terminating at extreme and unusual prejudice and if they don't want a sale they don't want a sale. Just don't blame mexicans or whoever for the faltering economy when you leave money on the table like this.
This wont help this thread but I actually went into a T-mobile store yesterday and was asking the rep a few questions about their network. Those reps in the store cant wait for me to get my DVP so they can play with with it when i come in to activate my service. I had several reps tell me that the phone looks awesome, and this is oming from Android users
Me:Hello, The Xperia Arc launches on the 28th, I was wondering if it will come in a Silver color as well? Or only black/blue?
Rogers:Dear Sir/Madam,
Thank you for taking the time to write to us, we appreciate your use of online customer service.
In your recent email, you were inquiring if Rogers has any plans to release the Xperia Arc in Silver.
I would like to inform you that we presently do not offer this wireless device and are not aware of the colors of our devices prior to launching the device.
We would ask that you continue to check www.rogers.com periodically for launch dates of our upcoming wireless devices.
We apologize for any inconvenience.
If you have any further questions, please feel free to email me again at www.rogers.com/contactus. Alternatively, you may also contact Customer Service by phone at 1-888-764-3771. Their hours are of operation are from 6am to 2am, Eastern Standard Time, 7 days a week.
You are a valued customer and we thank you for your business.
Regards,
David
Bummer.
solidkevin said:
You are a valued customer and we thank you for your business.
Click to expand...
Click to collapse
...but we won't answer you question but put some generic replay template and send it to you.
It OK! they may sell it and reveal it after launch on 28th. it may be exclusively to best buy? here in the US this is what would happen. any other color goes to Best Buy.
We will see.
i just asked the same question over at redboard.rogers.com, just waiting for a reply now.
6 more days til launch
Rogers' Customer Support E-mail service never actually helps you with anything as far as my experience goes with them. I'd try calling the customer service and see if they fare any better, but if not, release is just around the corner anyways...
How do you guys know for sure it launches April 28th on Rogers? I heard from a rep its May 2nd.. but not sure if he knew 100% either
Bah at least you got an answer....
I think i subscribed 3 times already to their pre order thing ( yes great programming there.... ) and never got the call on the week of the 15th or anything since then
Plus I called the Customer Relation departement two , three times to see if the reason I wasnt contacted was because I'm not eligible to an upgrade and couldnt get a stupid answer...
They won't even speak of pricing or anything , even less release date, even tho Rogers officially announced it.
The only bit of information that I managed to get was:
"It is launching before May"
So i doubt the may 2nd date is valid =|
well if it helps confirm that its the 28th, i pre-ordered mine from a sony style store and they are getting it for sure on the 28th, which would mean rogers will as well.
i had a chance to play with it in store the other day, man is it fast! i had an iphone 4 and an atrix prior and to be honest i see no difference in speed between dual cores and single cores. maybe a second or two delay in opening heavier applications but thats about it. either way, cannot wait till thursday
I just got off the phone with a rep from ATT who followed up with a complaint I filed with the BBB.
This guy was a lot nicer then past CSR's that I've talked to in the past. He informed me that ATT is aware of all the problems that people have had with the Atrix and the Inspire, and that an update coming up Late April and EARLY MAY will directly address our upload speeds.
So looks like we'll probably get our update at the end of MAY. I should have known that ATT couldn't commit to a whole MONTH to get an update out. Ridiculous. Oh well, the longer I wait, the easier it will be for me to get out of this ETF if I decide to switch.
I don't want to believe it but I think its true.
s1mpd1ddy said:
I just got off the phone with a rep from ATT who followed up with a complaint I filed with the BBB.
This guy was a lot nicer then past CSR's that I've talked to in the past. He informed me that ATT is aware of all the problems that people have had with the Atrix and the Inspire, and that an update coming up Late April and EARLY MAY will directly address our upload speeds.
So looks like we'll probably get our update at the end of MAY. I should have known that ATT couldn't commit to a whole MONTH to get an update out. Ridiculous. Oh well, the longer I wait, the easier it will be for me to get out of this ETF if I decide to switch.
Click to expand...
Click to collapse
You say end of April and early May, then say end of May........................which is it? Early May could be May 1st!
We also have applications out already for testing the next update with Motorola, and that will more than likely start this weekend, with the update going live next week sometime if the last update test was anything to go by. That update is rumoured to address upload speeds by turning on HSUPA.
Personally, I wouldn't trust anything coming from a rep. They are there to make you feel good, especially when it relates to a complaint.
CaelanT said:
You say end of April and early May, then say end of May........................which is it? Early May could be May 1st!
We also have applications out already for testing the next update with Motorola, and that will more than likely start this weekend, with the update going live next week sometime if the last update test was anything to go by. That update is rumoured to address upload speeds by turning on HSUPA.
Personally, I wouldn't trust anything coming from a rep. They are there to make you feel good, especially when it relates to a complaint.
Click to expand...
Click to collapse
:werd:
thread starter seems to have confused himself.
End of April/Early May is only a week or 2........ which would coincide with the recent emails of testing new software update. I say this is good news!!
facetubespam said:
:werd:
thread starter seems to have confused himself.
End of April/Early May is only a week or 2........ which would coincide with the recent emails of testing new software update. I say this is good news!!
Click to expand...
Click to collapse
Sorry guys, I should have clarified... The rep said beginning of May, but when I said end of May, I was inferring that ATT wasn't going to get us this update by the new timeline of early May, and that we would actually get it at the end of May because ATT would *probably* keep pushing back the update.
It's AT&T... the masters of stringing their customers along while they drag their feet.
I don't expect anything from them in April.
The SOAK tests haven't even been released yet, so there is no time for that testing to be completed and still make an end of April release date.
Considering the likely launch of the beta test of the upgrade, if there are no deal breaking new bugs introduced, they can release the update for everyone before end of April. But when implementing new stuff you never know if you introduced new bugs until you start testing it, so I guess that's why AT&T gave you a two week window for release.
This is of course assuming the update beta testers will get is related to the HSUPA.
I was just at our local corporate store on an unrelated issue. When I mentioned the HSUPA cap and my X10 has 4+ times the upload speed of the Atrix, he was completely thrown and didn't look like he even believed me. I didn't bother asking about the upgrade after that.
charlyee said:
I was just at our local corporate store on an unrelated issue. When I mentioned the HSUPA cap and my X10 has 4+ times the upload speed of the Atrix, he was completely thrown and didn't look like he even believed me. I didn't bother asking about the upgrade after that.
Click to expand...
Click to collapse
you have to remember that:
A- he probably uses an Iphone
B- he is a salesperson
C- 90% of AT&T salespeople are cashiers, not salesman. Meaning, if someone wants an iphone its "cash or charge?." they wont bother trying to get to know Android
MarcMaiden said:
you have to remember that:
A- he probably uses an Iphone
B- he is a salesperson
C- 90% of AT&T salespeople are cashiers, not salesman. Meaning, if someone wants an iphone its "cash or charge?." they wont bother trying to get to know Android
Click to expand...
Click to collapse
While they are certainly not what I would call Android savvy, almost every rep in our local store carries android phones surprisingly.
MarcMaiden said:
you have to remember that:
A- he probably uses an Iphone
B- he is a salesperson
C- 90% of AT&T salespeople are cashiers, not salesman. Meaning, if someone wants an iphone its "cash or charge?." they wont bother trying to get to know Android
Click to expand...
Click to collapse
Well said. Sadly enough he carries the Inspire and I would think he would be aware of the data cap.
they can still make it by end of april..when they BETA tested 1.5.7 they still had less than a week release to general public..and this time it isnt a beta it's a pre-release so it would be a shorter turn-around
I have found the average ATT rep, whether store, corporate, or janitor, to be quite uninformed when it comes to "release dates" or "technical knowledge"...regardless of what phone they carry.
I wish people would stop believing **** until it actually happens. When the updates comes out, it comes out. I wish people would stop guessing and speculating on when it's going to be released. ATT sales reps generally don't know when the updates are coming out, the one guy I talked to didn't even know what rooting meant.
Patience is not taught at a young age anymore it seems.
rdubyah said:
I wish people would stop believing **** until it actually happens. When the updates comes out, it comes out. I wish people would stop guessing and speculating on when it's going to be released. ATT sales reps generally don't know when the updates are coming out, the one guy I talked to didn't even know what rooting meant.
Patience is not taught at a young age anymore it seems.
Click to expand...
Click to collapse
I think they just need something to whine and cry about once we got speed they'll fall back on bootloader issue..Im not a att or motorola fanboy but I know crying in a unconnected forum wont change anything we ALL elected to stick with the phone despite having the chance to return it..and if you filed a BBB complaint they would have taken phone back after the 30days...so basically we all signed off on the treatment and agreed to endure by keeping the device
Amazing how someone will actually believe what a CSR on the phone says. They stick to the script, or make things up as they go based on the same rumors we all hear.
dandmcd said:
Amazing how someone will actually believe what a CSR on the phone says. They stick to the script, or make things up as they go based on the same rumors we all hear.
Click to expand...
Click to collapse
Haha, quoted for truth! I was messing with a rep the one day at a local AT&T store asking him when Android 2.2* would be available for the Atrix, and he said later this year, most definitely, then I asked him when 4G will activated and he said 4G is already enabled, which obviously he is wrong on both counts.
I left the store after telling him that the Atrix already ships with 2.2 and he should read up on the products they sell. I don't know how the guy was able to keep his job.. I can take a **** that knows more about phones than that guy. Haha.
**For the hard headed... I KNOW WE HAVE ANDROID 2.2, I WAS OBVIOUSLY ****ING WITH THE SALES REP!
s1mpd1ddy said:
I just got off the phone with a rep from ATT who followed up with a complaint I filed with the BBB.
This guy was a lot nicer then past CSR's that I've talked to in the past. He informed me that ATT is aware of all the problems that people have had with the Atrix and the Inspire, and that an update coming up Late April and EARLY MAY will directly address our upload speeds.
So looks like we'll probably get our update at the end of MAY. I should have known that ATT couldn't commit to a whole MONTH to get an update out. Ridiculous. Oh well, the longer I wait, the easier it will be for me to get out of this ETF if I decide to switch.
Click to expand...
Click to collapse
Is that exactly what he said.... basically word-for-word? "Late April and Early May"? Uuh... if that's the case, then i think it should be more like "late April AND early May"... and less the way you put it. Am i the only one that noticed the "and" in between april and may?
blaque72 said:
I think they just need something to whine and cry about once we got speed they'll fall back on bootloader issue..Im not a att or motorola fanboy but I know crying in a unconnected forum wont change anything we ALL elected to stick with the phone despite having the chance to return it..and if you filed a BBB complaint they would have taken phone back after the 30days...so basically we all signed off on the treatment and agreed to endure by keeping the device
Click to expand...
Click to collapse
So I think you're directing this towards me, let me just explain my stance here..
Yeah I decided to keep the phone after my 30 day policy expired, my choice to do so or not.
My BBB complaint wasn't about "when I'm getting HSUPA" it was more on the constant lies, shadiness, and deceptive marketing practices that ATT employees were running by me. Most of them were uninformed, and a lot of them were very rude. The CSR that called me today was the nicest person I talked too on the phone. Other CSR's would say I'm lying, or I'm wrong when I accused of ATT crippling their phone (when in all actually ATT did, and admitted to it, not in those words). And almost every CSR rep would say I had the "wrong data plan" and that I would have to discontinue my unlimited data plan for a 4G tiered data plan to access higher download and upload speeds. Some even said I needed a new "sim" when I did have the new 4G sim already.
So the way I saw it, ATT was trying to pull more money out of me and crippling my data by making false claims.
And that was my BBB complaint in a nutshell. Sorry, when I deal with a business I'm paying $100 a month for, I'd expect their employees to be educated in their companies products and offerings. And if they don't know, then I'd expect them to find someone that does know, instead of pushing me towards other, more expensive services.
okay end /rant.
Can't wait till this bootloader is unlocked!
elementaldragon said:
Is that exactly what he said.... basically word-for-word? "Late April and Early May"? Uuh... if that's the case, then i think it should be more like "late April AND early May"... and less the way you put it. Am i the only one that noticed the "and" in between april and may?
Click to expand...
Click to collapse
no. I meant Late April OR early may. Didn't mean to be confusing