Database Users

Yellow Tinted Replacement Hero

Ok I got my replacement hero today. Sprint overnight shipped it (impressed). After I activated it I immediately rooted and flashed my favorite rom. Phone is running great until I notice that the screen has a dingy yellow tint to it! I called sprint and had them document the issue. I am now going to return to stock 1.5 and walk my butt into the Sprint store and ask for another replacement. Anyone else have this issue?
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I'm using a refurb from about 2 months ago and no issues here at all.
It's probebly just a fluke, I wouldn't worry.

sandboxlove said:
sounds to me like the previous owner was a smoker...
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?! wtf lol what was he smoking cubans in a box?? that would be ridiculous! lol

sandboxlove said:
p.s. i really like your sn, thatdudepoops. people should be MUCH more open with perfectly normal body functions. im thinking of changing my sn to "sandboxpoop"
you know, the little seagull turds you find in the sand. my sister ate one once.
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well hopefully not TOO open haha giggidy
LOL and wow thats awesome, she ate ur poo lol i wish i had those bragging rights

Lol. You guys are funny. But the great thing about this situation is that now they are going to replace my replacement in which building my case stronger for them to just switch me to an evo haha (only in my dreams).
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rejectedkid said:
Lol. You guys are funny. But the great thing about this situation is that now they are going to replace my replacement in which building my case stronger for them to just switch me to an evo haha (only in my dreams).
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hey if u come up there and complain enough they might! my brother had like a $200 phone i want to say it was a palm, but he went thru like 4 phones, they upgraded him to there most expensive phone (which was the htc uhh...with winmo) he had 4 upgrades over a year for free cus sprint couldnt give him a solid phone they didnt **** up!

rejectedkid said:
Ok I got my replacement hero today. Sprint overnight shipped it (impressed). After I activated it I immediately rooted and flashed my favorite rom. Phone is running great until I notice that the screen has a dingy yellow tint to it! I called sprint and had them document the issue. I am now going to return to stock 1.5 and walk my butt into the Sprint store and ask for another replacement. Anyone else have this issue?
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Sent via the XDA Tapatalk App
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demand a new phone, not another used one. i find it bull**** that sprint gives us refurbs anyways.

demand a new phone, not another used one. i find it bull**** that sprint gives us refurbs anyways.
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Yea I think I will.
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rejectedkid said:
Yea I think I will.
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it works trust me, just don't let them give you any mumbo jumbo bull**** talk.

Well I took my phone to sprint, they also noticed the yellow tint. They replaced it on the spot. So now I have my third hero everythings great until 3 hours what do I see? DUST UNDER THE SCREEN! You can never win I guess. I suppose I will give it a few weeks then call sprint and demand a different phone (evo)
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Sent from my HERO200

sandboxlove said:
i guess i should PROBABLY say something ontopic haha. i definatly wouldnt let sprint jerk me around, i remember they gave me a hard time about switching from the moment to the hero, WITHIN MY 30 DAYS! oh man did i bust a nut.
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Most people i know don't use the phrase "bust a nut" to mean QUITE what you seem to. In fact, in my state, if you walked in to the sprint store and "busted a nut" all over the place, they would take you to jail (as opposed to giving you a new phone). They may even make you purchase any phones that receive...um....collateral damage?....from your nut-busting.

WOAH WOAH WOAH! I did NOT revive this corpse! I just commented on it's attire. The poster above me brought this one back from the dead.

Yep it was me lol.. I was updating my situation. My bad
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Sent from my HERO200

No need to apologize! Glad it all worked out for you! I've got terrible dust, but I don't want to return to stock to get it fixed. Silly ain't I?

well just bought ma hero 2 months ago from bestbuy and guess wath my phone was self ressetting well unrooted and back to stock 30 min later phone still self resseted and screen went black i could here sound but no visual..than like 2 hrs phone just died today i went to sprint repair center thinking am getting a replacement (new)phone since mine was just 2 months old guess wath..
technician tells me usb port is bad and they need to replace with refurbi got pissed but they managed to convince me to take refurb after activation i noticed phone is all acratched up and the power button dont work most of the time,,i tell the mananger he tells me he will order a new refurb for saturday i tellem hell no another refurb no..he says waths wrong with a refurb i say this is wath wrong with a refurb,,,he laughed and said is either a refurb or nothing use these phone as a loaner and wait for saturday for ur refurb..so here i am waiting for sat for ma refurb i made like 6 call techs,supervisors,cancel my servive representatives and they said its card policy after 30days ull get refurb no matter wath..
any ideas am just pissed//

Act like the ETF is no big deal, and ask for the cancelation papers. Theyll fold.
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i tried that over the phone and they said when do u want ur service terminated and will send u the bill....i havent tried the store but wath about if they bring out the cancellation papers and wath do i do i just renewed 3 lines 2 months ago???

In person theyre likely to back down, especially if you have a high bill.
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well just bought ma hero 2 months ago from bestbuy and guess wath my phone was self ressetting well unrooted and back to stock 30 min later phone still self resseted and screen went black i could here sound but no visual..than like 2 hrs phone just died today i went to sprint repair center thinking am getting a replacement (new)phone since mine was just 2 months old guess wath..
technician tells me usb port is bad and they need to replace with refurbi got pissed but they managed to convince me to take refurb after activation i noticed phone is all acratched up and the power button dont work most of the time,,i tell the mananger he tells me he will order a new refurb for saturday i tellem hell no another refurb no..he says waths wrong with a refurb i say this is wath wrong with a refurb,,,he laughed and said is either a refurb or nothing use these phone as a loaner and wait for saturday for ur refurb..so here i am waiting for sat for ma refurb i made like 6 call techs,supervisors,cancel my servive representatives and they said its card policy after 30days ull get refurb no matter wath..
any ideas am just pissed//
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Take a different approach. Be nice but firm. You are unhappy obviously. But I have found with sprint or anyone else for that matter is that if you are rude they will treat you the same way you are treating them. Customer service is not what it used to be.
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Sent from my HERO200

i was acutally polite i talked to the store manager for like 20 min i work like 5 blocks from the store and the manager said it was policy he even gave me my repair ticket and wrote replacement should arrive sat 5\16
before 3pm
and his signature..
catually sat is ma due day to pay my bill u think i should go with money on hand ask to speak to him handem my last bills money and tellem that i want my account terminated ..my bill is not that high $140 for 3 lines everything unlimited,,
they advised to call htc
\

screen separation fix?

any one have a fix for the screen separation, maybe a guide to glue it down properly, thanks!

That's a manufacturing defect and would be covered by the warranty I would think. Take it back.
Sent from my PC36100 using XDA App

Someone posted a blow dryer method a while back, try to search for it. Not sure if it works well.
Or maybe it was for light leakage. Idk.
Sent from my PC36100 using XDA App

SharkUW said:
That's a manufacturing defect and would be covered by the warranty I would think. Take it back.
Sent from my PC36100 using XDA App
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Outside the 30 days it would be an HTC warranty issue I was told from sprint, and has to be sent to HTC. Chances are you will get a refurbished phone in return(also told from sprint) if they don't fix yours. Not sure how long it takes or if you get a loaner phone to use while waiting for HTC. This is what I was told and have not sent mine in yet cuz my screen is just a little uneven and not really separating yet and hopefully it won't.. but I have read on this site some one used a hair dryer and a clamp. Try to search for it. Not sure how long that fix will work but it might be worth a shot if your outside the 30 days... like I said I was told this so maybe I just had a douche on the phone that didn't want to help...

I'd take a refurb over a rigged fix any day.
Sent from my PC36100 using XDA App

My fix is to use a case that covers the light leak on the bottom haha.
Until it's a serious problem I'm good with that.

yea i dont think its gonna be a problem i just hate that light leakage, and i dont want to take it back cuz i love this evo hardware 002 got it at launch

wow....so i just used a hairdryer like an inch away on high for about 3 min and pushed down really hard and then flipped it over and pushed down for about 30 seconds, seems to have worked, a little bit of light very minute shows but thats because of something else cuz when i push down on it i still see it, but yea awesome trick thanks!

I'm having the same issue with my Evo. After going back and forth with Sprint customer service, it was finally arranged that insurance will cover a new phone, but sprint will waive the deductible. So, I get a new phone from the Sprint corporate store when they get the next shipment in (hoping it's not preloaded with 2.2 ) I had my phone for about 40 days before I really noticed the problem.

sprink0281 said:
Outside the 30 days it would be an HTC warranty issue I was told from sprint, and has to be sent to HTC.
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lawl
You can file a warranty claim with Sprint. I did and it was free for my broken usb.

UrbanMuppet said:
lawl
You can file a warranty claim with Sprint. I did and it was free for my broken usb.
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Wouldn't the $7 Asurion insurance cover screen separation issues?

redrazr7791 said:
Wouldn't the $7 Asurion insurance cover screen separation issues?
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Yes, but nobody wants to pay the $100 deductible on an insurance claim for something that is a manufacturer defect and should be covered under warranty.

I would rather do that, than have to hassle with HTC and their 3-4 week turnaround. At least, that is what I have read on various forums.

Phone can't go into download mode bad keyboard, Sprint Service center giving me BS

Hey guys, please help, my keyboard 2 W S Z, that whole roll of keys stopped working and down volume key just suddenly stopped working. I can't go into download mode anymore, don't have TEP, I wanted to get it fixed at the service center, that guy said when they open the phone they said there is liquid inside, what a bunch of lying bastards, when I told him I am very careful with this phone, never in contact with any water, he said maybe you used the phone when it's raining and got water inside, I don't know, can't help you. these F**king guys really pissed me off, he gave me the phone and went to help some guy who wanted to buy a cell phone lol, spent less than 30 sec with me, didn't offer any help, just wanted me to buy a new phone for 600 bucks.
What can I do now?

If they put the message on your account that your phone has water damage you're SOL. however it sounds like they didn't give you much time which is in your favor in this case, call Sprint customer service and say that you went into the store and were ignored when you told them you weren't interested in buying anything but only wanted a repair, ask to be escalated then request that they send you a replacement so you don't have to take more time out of your busy schedule to deal with incompetent Reps whose only interest is making a sale.

Careful...it only takes 30 seconds to check to see if the water damage label is triggered and if there is water damage Sprint won't touch the phone. If you get somebody over the phone to send you a replacement they'll see it on the phone you send back and charge your account for the replacement phone. Water damage seems like an awfully good explaination for the type of problem you're having on the phone...it's just like if you dump some coffee into your keyboard on a computer certain keys short out and stop working. I know it sucks but it makes a lot of sense to a 3rd party looking at your phone.

Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700

Perfect time to download the new gingerbread keyboard...lmao

man that sucks. id brick the damn phone and then take it to another sprint store and tell them that you got a pop up for an upgrade and this is what happened after you installed it.

ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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This...
Passing on the insurance was a very idiotic move.
Ask to see the liquid...if its there you cant be mad at them since YOU chose against the insurance.
Sent from my SPH-D700 using XDA Premium App

Try going in a terminal or adb and type in
Su
Adb rebootdownload... i don't remember where there are spaces so try it with no spaces and with fifteenth ones... hope it helps.
Sent from my Samsung-SPH-D700 using XDA App

Same exact thing happened to me. They swapped mine though because I had insurance.

i dont really reply much but u feel your pain. you could make a download jig from an old usb cable that will force it into download mode you need to get 3 100k ohm resisters then put them on the old cable pins 4 and 5 or get one on ebay just type in samsung usb jig or something. google the instructions or you tube

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This post has been removed!

xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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Are you seriously soliciting a bribe?

xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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soliciting a bribe isn't cool at all.
FYI (to the OP) most CSR reps can add this to your account for you for no extra cost (beyond the monthly premium). I had a rep add it to my wife's line (temporarily) so that she could to the "4 bad phone swaps to get another device" thing.. she had to do that dance to get rid of her intercept and she now has a transform. The guy on the phone w/ me (at the time) said that any CSR would be able to do that for me.
Don't pay a guy from XDA w/ 3 posts to add anything to your account that you can add w/ just a phone call.
Just sayin'

Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
And more than likely (being a Sprint Tech myself) you did somehow get your phone wet because keys going out is a usual sign. I'm sorry if you felt disrespected at that store but they followed the policy which is what we have to do. As soon as LD is found on board, we flag it and the rest is handled through Asurion (every carrier uses them).
But since you do not have TEP, you are kind of SOL. At that point you can either buy a new phone for full retail or use upgrade if available. Or try and find an old phone at home or from a friend. Or check ebay or craigslist places for people selling Sprint phones with a clean ESN.

ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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Because the phone has a warranty? LOL
xReMiNGToN said:
The liquid damage indicator on your battery is easy to trip
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So uh, just get a new stock battery and you're good to go as long as he didn't notate your account.

akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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jkrough0728 said:
akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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Really have to go through samsung? I've done 3 warranty replacements and always done them in store. I mean if he didn't have water damage (supposedly).
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Sprint rep could back date the tep it prolly would work. Even if he added tep today and made a claim it might work lol
Sent from my SPH-D700 using XDA App

jkrough0728 said:
Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
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For $1k bet, I'll post a screenshot. I'm telling you that they did it w/ my wife's phone 2 months ago. We opened our accounts In Sept.. You're calling me a liar ??
I was up 4 levels from the dorks that answer the phone when u first call. I escalated to that person's supervisor, then tech support level 2, then that person's manager. THAT person added the equipment protection plan for the remainder of the month, then credited my account the price so it was free.
I swear I'll post screenshots. That person even told me that any CSR can add it at any time.
Please get your facts straight.

Asurion.. claiming lost instead of damaged

If I claim damaged to asurion will they make me send in my phone(bricked)? vs.. claiming lost phone I can keep my original? .... is this cheating?

Cheating? No.
Insurance fraud, a criminal act? Yes.

is me bricking the phone covered legally? If I tell them I messed it up will they cover it?

Un-brick it....seriously. There is enough information on this fora to fix 99.9999999% of all problems with this phone. Stop being lazy.

Well.. I've got an galaxy s 4g.. so not so easy..I've been fairly persistent in trying for about 3 days.. problem is no .pit file available. I've tried everything.. get a couple tar's to load about 95 percent but fail right at the end. I do have an extra tmo phone i can use for the time being but the sms4g forum is a very small group compared to the vibrant community here. I know something will probably come out in time but the way things look on our board it could be some time.

You're in the wrong forum...

It is insurance fraud....get F*cked if you are trying to "beat" the system. You knew what could happen if you played around, and now you want to wash your hands of it. Have patience.

I mean you could tryv and play the pitty game and say "i master reseted it and it broke idk whats going on?!?" Then hope they dont find out. And if they do say you have no idea what they are talking about.
(waits for trolls to say zomg thats wrong!)
I use swype so expect bad grammar and errors

Zomg that's wrong!

Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Its warranty repair that's void by rooting
Sent from my SGH-T959 using XDA App

Shortbus-Driver said:
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Its warranty repair that's void by rooting
Sent from my SGH-T959 using XDA App
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Exactly, pay the deductible and doesn't matter what happened to phone.
Sent from my SGH-T959 using XDA App

krackers said:
Zomg that's wrong!
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Beat me to it

Do you get a brand new phone if you pay deductible ?

VICosPhi said:
Do you get a brand new phone if you pay deductible ?
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No a refurbished one.
Sent from my CM7 Powered Vibrant

Shortbus-Driver said:
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
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In that case, I'd say they also don't mind raising the rates for everyone to cover all the extra payouts caused by these sort of folks. Sure insurance goes up every year but if you think this irresponsible behavior has no bearing on that then I must strongly disagree.

beren28 said:
Cheating? No.
Insurance fraud, a criminal act? Yes.
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Cheating? Yes.
Broken devices are still worth money. A bricked phone can still be reflashed by the manufacturer and resold as a refurb, or components from it can be reused on other damaged/broken devices.
If you report it damaged you have to send the device back. Lost, you don't because you obviously don't have it. Stolen, you don't, but you'll need to provide them with a police report # to get a replacement.

Well I struggled a bit with this.. but bottom line is I had no intention of damaging the device.. kinda like if I took it to a water park and it got wet...or when I take it when I go jogging I know I'm at risk at dropping it. It's not like I damaged it on purpose just to get a new one. So I made the claim and was honest when describing the damage... it said I needed to call them for them to research my damage more.. so I called and they didn't ask me anything.. just where I want the new one sent. They also told me I had the option of sending the damaged one back or not.. if I didn't that Tmobile would charge me another $30 dollars. I specifically asked her if I wanted to keep it for future problems like glass breakage or something else and she said it was totally up to me and just to remember the $30 dollar charge.
So tonight someone posted a .pit file and of course it worked and I'm back up and running so tomorrow I'll call and let them know it started working again and will send the replacement back and hopefully get my $130 returned sooner than later. THanks for the replies.. was good to get some feedback.

beren28 said:
Cheating? No.
Insurance fraud, a criminal act? Yes.
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so is $7.50/mnt....................lol

archie53 said:
No a refurbished one.
Sent from my CM7 Powered Vibrant
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Thanks, wow I didn't know that, I'll probably cancel my insurance then. It sounds more like a rip off now, monthly payments + deductible for a refurb? I'd buy it from Craiglist instead I guess...

Thinking about using insurance to get a better phone

So, I have Best Buy mobile insurance, which I pay 10bucks a month.
It's been almost a year, since I bought it with Epic 4g, so I was thinking about using 120$ I spent.
I just read the article about Nexus S 4g getting new 2.3.7 upgrade, so that flared me up a bit about using the insurance to get rid of Epic 4G.
I saw a lot of people few weeks back, whom had full bricks caused by a beta Bonsai rom. I know that those people went to Sprint stores and got new/refurb Epic 4G. Although I think this is 100% user's fault, some people got their new phones for free. So I am thinking about doing that similar thing.
I am trying to get that same rom, or similar and just brick my phone and bring it to BBM. The worst thing that could happen is getting the refurb epic. But I think even it's a refurb, it would still be good as new. This way I can resell epic as new, instead 1 yr old with scratches/wears.
What do you think? Is it just too evil??

I wouldn't rely on it...but if i was trying to brick my phone I'd just check clear bootloader in odin.

Oh really?
That simple to hard brick the phone?
I didn't know ODIN was that dangerous

Best Buy insurance gives you new phones. Usually takes 2-3 business days to get it and they take your old phone. You will either do without, use their loaner or reactivate an old phone. They pretty much don't care why your phone is broke.

Never realized xda supports insurance fraud, this thread should "probably" be closed... just sayin
Sent from my SPH-D700 using Tapatalk

kennyglass123 said:
Best Buy insurance gives you new phones. They pretty much don't care why your phone is broke.
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Came here to say this. When I signed up for BB insurance, they said as long as you can bring it in they will replace it. It can be run over by a car and smashed to bits, no problem. But if it is lost or stolen then you're SOL. So yeah, if you want to get it replaced, why not just drop it in some water or toss it as high in the air as you can and watch it shatter on the cement? If you do that, please record it so we can all watch. hahaha

Insurance fraud????? LOL!!!!! I'm sorry..... With the way the mobile phone industry screws us..... IM ALL FOR GETTING OVER ON THEM...... yep... I said it..... SUE ME!
Sent from my A500 using xda premium

Zeinzu said:
Never realized xda supports insurance fraud, this thread should "probably" be closed... just sayin
Sent from my SPH-D700 using Tapatalk
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this is not insurance fraud. this is one thing insurance is actually for. if you break your device, wether it be in a fit of rage, or a pure accident, you pay a deductible, return the old equiptment, and get a new one. everybody wins including bestbuy on keeping your premium payments, their 3rd party insurer, who makes the deductible, you for getting a new phone, and the circle of insurance goes on.

No deductible with Best Buy.
Sent from my SPH-D700 using XDA App

Zeinzu said:
Never realized xda supports insurance fraud, this thread should "probably" be closed... just sayin
Sent from my SPH-D700 using Tapatalk
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They absolutely do not. This thread probably will be closed but if say he was "clumsy" . pays a ton of money for insurance and has to turn in his old phone to be refurbed...is that fraud?
Sent from my SPH-D700 using XDA App

kennyglass123 said:
No deductible with Best Buy.
Sent from my SPH-D700 using XDA App
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even nicer. i guess thats why its 10 bucks instead of 8 like sprint. i was just saying, this is how indemnity companies make thier money. there is a formula, and they know what they are doing.
hey, i think the better thing about sprints insurance, even though there is a deductible, it covers lost and stolen.

Yes so that has to play into.your insurance decision...are you clumsy, a flash addict (brick), forgetful or in a bad neighborhood...lol.
Sent from my SPH-D700 using XDA App

they do aggressively tell you how to take advantage of it. they did went over it again for me when i bought my tab. "If you drop it in water, make sure you run over it with your car and bring as many parts of it as you can." "Uh, ok."

Insurance is the biggest fraud ever invented in our world.
Sent from my SPH-D700 using xda premium

haha thanks for advices!
If "accident" happen soon, I will definitely use the insurance. But the process looks more daunting.
They also told me that no deductible / accidental damage coverage for the phone. But I did some more research and found that there is a small print, where they have to send my phone for repair. So it takes them at least 3weeks to decide if it is repairable or not. I think their deadline is 30 days, which after that I can be angry at them and they have to give me a new phone.
I found many experiences with BBM insurance is bad. Almost all of them had to do wait 3 weeks.
Although I have retired HTC Vogue, I don't know I would happy without Epic for a month...
haha

austin420 said:
this is not insurance fraud. this is one thing insurance is actually for. if you break your device, wether it be in a fit of rage, or a pure accident, you pay a deductible, return the old equiptment, and get a new one.
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So let's say I'm tired of my car, I want a new one. So I torch the current car to the ground, and you're saying this is not fraud because this is what insurance is for?

They changed that. Sprint phones are now part of Rapid Exchange. They just order you a new phone. They were all set to order a new one for me for the PRL issue but the day I headed over there was the same day Sprint fixed the error in their network.
Sent from my SPH-D700 using XDA App

Talking about forcefully destroying a phone to exploit an insurance process IS insurance fraud. Saying you are going to "stick it to them" because they "stick it to you" is just as ridiculous... because, guess what. You willingly pay for a luxury item and you accept the charges they want to charge you.
Just like Kodeen said, insurance is NOT a future phone upgrade service, just like how car/home insurance is NOT a future car/home upgrade service. Just remember that if you start exploiting the system, you are part of the problem of rising insurance costs AND revisions of insurance policies. I just await the 1000 threads complaining about how horrible Sprint/Best Buy is because of insurance process changes.
But if you have no decency, I guess what do you care??

kennyglass123 said:
but if say he was "clumsy" . pays a ton of money for insurance and has to turn in his old phone to be refurbed...is that fraud?
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Yes. If he lies to make the insurance claim, then it's fraud.
If he goes into Best Buy, says he bricked his phone on purpose, and they're ok with that and give him a new one, then it's not fraud. Maybe they would be fine with it, and that would allow him to sleep at night knowing that he got a new phone honestly. If he says he was "clumsy" when he wasn't, or makes up any other untrue but somehow justified-in-his-own-mind claim, then he's lying and committing fraud.
Personally, I agree that $10/month is too much for insurance. That's why I chose not to get it. It's not like anyone makes you go to Best Buy to get their insurance.

playing by the rules is harder , u u d d l r l r b a b a select start makes life easier with the new hotness phone. Business don't go by morals but mear profit.
Sent from my not so epic 4g using XDA App