Database Users

Help! Stuck on Align Screen!

Guys, I hope you can help me!
I was using my Imate Jasjar when it was accidentally bumped by another person. the Jasjar fell but it wasn't that high and the floor was carpetted. However, I noticed that whenever i try to tap on the Start button on landscape mode, the calendar application opens up! And when I try to tap V-Bar on the other corner opposite the Start button, the Contacts application opens up. Basically, the soft keys on the bottom screen are the one opening up even if I'm tapping the ones on top! If I tap the bottom soft keys, I thought the Start button or my V-bar would come out but still the Calendar and Contacts applications were the ones that opened. Basically the everything on top cannot be tapped!
On Portrait mode, I can tap the start button but when the V-Bar was tapped it still opens the Contacts application.
I went to Settings then Screen to re-align the screen. I thought it would solve the problem but apparently it didn't! I was trapped in the Align Screen section giving me an endless loop to tap the 5 areas of the screen.
I now did a Hard Reset, and now I'm forever got stucked to the Align Screen part.
What am I supposed to do??? Please help!!!

Hi,
Seen the same problem... Try to guess the error margin of the alignment...
for example instead of tapping in the center of the cross try tapping on left or right... Since your screen isn't aligned you can't press on the center...
Now the problem is hardware, not the MB but the LCD...
After tou figure out the margin error, the Universal will resume and then you ca align the screen via Start->Settings->System, align screen
I'll try to know more about this problem asking my friend.
Best of luck

thanks for your reply!
i also believe that it has something to do with the LCD. there are no cracks whatsoever. problem with the aligning is i have to keep on guessing. and if ever i do align the screen successfully, i'm not sure if re-aligning the screen in Settings would solve the problem.
i would appreciate though if your friend or anybody else can shed light to a solution.

This is a simple problem to solve ;-)
When the allign screen is ON and you have to make the first tap on the crosshair (just before you start clicking away to allign your screen), twist your display from landscape to portrait mode...
Now continue to allign it as usual, and you should finish successfully!
Cheers,
San

unfortunately, after following your instructions, i still went on an endless loop on aligning the screen. i'll try to reflash the rom and see if it would work. i hope it does...

i updated my ROM. still stuck on the alignment screen!
any more ideas?

To be honest, sounds like your screen is broke. Even if you got it to align, I doubt it would be very usable. I think you are looking at repair - if there's no visible sign of damage, you might get away with a warranty repair.
Cheers,
Steve.

Hi
Few months back i've got exactly the same problems (odd LCD behavior, impossible alignment, etc...) with an HP4700. I went to the service center and they had to replace the LCD screen. They did not charge me and take it under warranty. In my case the unit did not drop and i made it clear to them. I would suggest you go back to the service center and forget about the drop in your problem description .
Cheers,
Bruno

I had the same thing happen on a HP 3700, I did not even drop it all i did was install the Quake game for it and after a few days the screen alignment went a bit out. It was usable but definately out by about 1 cm in each direction. The unit had not been dropped. I went into the allign screen utillity and ended up in the infinite loop. The only way to fix was a new screen. But unforunately it was no longer under warranty. The screen consists of 2 separate parts the lcd and the touch screen bit. In my case the lcd had no issues just the touch screen. Very annoying but there you go.
Search your soul and do what you feel comfortable with.
Good luck
Charlie

thanks for all your replies!
i've made several searches yesterday with similar problems (even if they're using different PPC models) and they all ended up sending back their units for repair. there's even one who posted in expansys with the same exact problem!
we'll be sending it back through expansys (we got the unit from them) and hopefully get it back before the end of the month. and yes, i won't tell them that it was dropped, he he :twisted: and they won't find evidence either on the outside because there are no physical damages. what a start of the new year for me <sigh>
right now i'm back using my XDA IIi.
thanks for all your support! this is my first thread/topic in this site and it's so unfortunate that it had to be sort of a negative one. looking forward to be active more here!

Hello there
This might help (I am currently wrking with 200 PDAs so have had this a few times)
THere may be a iece of dust/biscuit crumb etc, under the edge of the casing above the screen, try using a post it note or paper and go around the casing/edge of screen, this should clear the screen of anything that may be causing this problem.
THis worked for me on the majority of non-aligning screens
HTH
DB

My story was, one day when I needed to twist the screen, it was a bit stuck so I twisted a bit harder, yes it went back. Then few days later, the mis-alignment started and since then I have been keeping to do re-alignment my screen.
My screen is mis-aligned once every 2 or 3 days or even few minutes then I have to re-align by using WM5's alignment program. It sometimes takes me 2 or 3 times or even one time.
The most anoying thing is it keeps forget after aligned screen.
Now, certainty, I don't think it is a screen problem because after running alignment app, it correctly pointed into the right spot but then it forgot where the right position was.
I have done the upgraded ROM ( even tried Ivan AKU 3.2 ROM ) but problem still persisted.
I just tried clean up the edge of screen, finger cross, hope it fixes my problem.
Bad thing is, I bought my device from UK and I am living in Australia so therefore, my warranty is definately invalid. I don't want to spend 200 AUD for the new screen ( unless I am 100% sure that LCD is faulty ).
Anyone has any idea or even a better suggestion because I don't see many people having this problem.
I suspects that maybe the flex cable got ripped but not totally ripped. Don't know , please help me out on this one
Best regards

Anyone has any idea about my problem ??
One question :
I know that the flex cable has 2 connectors ( one is for LCD display and another is for LCD function ). Now does LCD function relate to the touch screen function ? and if one tiny wire of the function cable got cracked, but not totally cracked, will it affect the touch screen function ?
Other thing, does WM5 store any setting relating to screen alignment setting ? If yes, where is it ?
Thanks

Hi, from another forum, it only help to bypass the alignement loop:
"here you go theses are simple steps to bypass the touchscreen alignment.
Install you activesyn blah blah blah when it finds it go on my computer and go into your PDA device
go to windows startup and delete the Welcome file
after that give your PPC a soft reset and BAM u by passed the screen now get a free desktop program liek pocket controller from the internet it will automatically install on your pda and BAM you can control your pda add music and whatever
but now if you want to click stuff on the road get pen irazu just search on google and send it to your PDA then go to file explorer and double click it and you got a cute little mouse program that you can use like a stylus"
also try this little soft:
http://www.codefactory.es/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip
Hope it helps.
MaX

Hi godtakeit!
I've had the same problem a few weeks ago (and still having it from time to time) and for me a slight (very careful) bending of the screen makes it work again. It seems to me that there are connector behind or near the display which has some loose contacts.
Did you notice any other problems which came in conjuction with the alignment problem (e.g. speaker not working)?
.ox

Hi oxident
No, I don't have problem with speaker ( it was not working before but it is because of the jack plug problem - it solved ). Yeah, I did notice if I bend the screen carefully, the problem is gone. The funny thing is when I aligned the screen, it worked but if I closed it off and left it over night, it started again when I opened the lid.
You may right about the connector between LCD screen and mainboard. Well, I have no choice but openning the device and check it up.
Also, I read the thread somewhere in this forum and somebody advised this problem maybe relates to magnet around device. My brother aslo advised me that LCD charged and reserved negative electrons. Wierd but I am experiment it at the moment ( taking off battery and leave the device for a few days so that it can release the negative electrons ).
Hope it fixes

please help
i have an imate jas jam that i i got from my father he used it for like 3 years and it is pretty banged up so i cant use the warranty and repairs cost a lot, any who i got it yesterday and it was very slow so i reset the settings and now im stuck on the align screen it keeps going on for ever and ever if any one knows any thing plzzzz help

Welcome aboard
You have one of the best HTC devices ever made!
Have a look here to locate the solution to your prob:
http://forum.xda-developers.com/showthread.php?t=549207
Post number 2
Good luck,

My touchscreen won't work.

I've done everything I could do without taking apart the phone.
I don't know what's wrong, sometimes it will work sometimes it won't.
Now though, I reinstalled WM5 (latest cingular build) and I have to tap the screen to start using it, but the screen won't work.

that happened to me when I put a screen protector on my phone. I took off the protector and the phone worked again

I dont have one of those.

Has the mobile fallen on the ground? Make sure the screen doesn't have any dust on the borders... if there is contact on the screen on any point, it won't recognize any other point of touch (multi-touch is not supported by our screens).

I'll try cleaning that out when I get a can of compressed air

I got it to work for a second so I can use the phone. Now I just want it to always work.

dferreira said:
Has the mobile fallen on the ground? Make sure the screen doesn't have any dust on the borders... if there is contact on the screen on any point, it won't recognize any other point of touch (multi-touch is not supported by our screens).
Click to expand...
Click to collapse
Thanks so much for this post!!
The other day my touch screen stopped responding to my taps.. The lcd worked fine and I could still navigate with the buttons, it just wouldn't respond to touch..
So I was almost ready to take my phone apart to see if the digitizer connection was loose.. I decided to search around and see what other ppl had to say about TS problems.
I read this post and started to go around the edges of the screen with a business card and lo and behold it started to work again.. Must've just been some dirt up in there.. You just saved me a huge headache!
Thanks dferreira

My screen is all white now.
Anyone know how to take apart the phone, I'm thinkin my ribbon is not connected right.

HTC Shift Touchscreen Problems

Has anyone had problems with their touchscreen not responding to their pen or fingertips? I received my Shift a couple of days ago and I have tried everything that I know to get the touchscreen working. Called support, but they had no solutions as well. The funny thing is, that when the computer first boots, after I enter my password, I can control the cursor for a couple of seconds and then it loses all ability to pick up my movements and taps. Also, when I reset snapvue, I can move the scroll bars but cannot double tap any icons to launch. I am sure it is some sort of software issue, but I have limited UMPC experience.

cschmiddy said:
Has anyone had problems with their touchscreen not responding to their pen or fingertips? I received my Shift a couple of days ago and I have tried everything that I know to get the touchscreen working. Called support, but they had no solutions as well. The funny thing is, that when the computer first boots, after I enter my password, I can control the cursor for a couple of seconds and then it loses all ability to pick up my movements and taps. Also, when I reset snapvue, I can move the scroll bars but cannot double tap any icons to launch. I am sure it is some sort of software issue, but I have limited UMPC experience.
Click to expand...
Click to collapse
I had the same problem. I had put my screenprotector the wrong way.
So, try to take of the sheet. Maybe that may help!
Huib

Isnt that just classic, I didnt know that you could put a screen protector on the wrong way. Well theres a couple days I wont be getting back. Out of curiosity, what is the right way to put the screen protector on? Thanks for the response - all is well, except for my slight embarassment!

Hmm... a screen protector is sticky on one side, and not on the other.
How do you put it on the wrong way?

cschmiddy said:
Isnt that just classic, I didnt know that you could put a screen protector on the wrong way. Well theres a couple days I wont be getting back. Out of curiosity, what is the right way to put the screen protector on? Thanks for the response - all is well, except for my slight embarassment!
Click to expand...
Click to collapse
Well, just put it once more. But under the edges you should put it correctly. Try your fingernails to put it firmly under the edges.
Huib

thanks
i try to fix the broblem with touch screen in about 3 days. i make everythink.....i read your post and you save me.there was a broblem with the screen protector...
thanks..thanks. i am ready to go tomorow at service htc...

Touch screen not working

I'm sorta new and not exactly sure how to submit questions.
I installed the SPB mobile shell on my elfin htc and now the touch features don't work and my phone won't sleep without what appears to be the backlight on. Can someone provide some directions on how to fix this? Can't get to the bootloader either.

if you reset your device, can't it boot up into windows mobile?
if it boots up, why not connect it to the pc and try removing the last app through activesync?
if there isn't anything that important on the device, did you think of a hard reset?

Thanks for the quick response, however, I did do a soft reset, the screen is not responding (completely frozen). I've already removed the program, I thought was the culprit (spb mobile shell). I did a backup, but without touch features, I can't restore backup. I can't do a hard reset that's not working properly either. Any additional ideas, I'm at a complete lost.

Hi
Touchscreen of my HTC Touch (P3452) stopped working. I tired following:
- hard reset
- hard reset successful, then It asked me to tap the screen for alignment then I tap, it worked but on Calibrate screen where you align your screen touch is not working. nothing is happening after that even power button is not working. my Touch is not hanged coz if I touch the screen after It goes to sleep, the backlight will turn on.
So I though may be something wrong with the original ROM, then I tired flashing it with cooked ROM's but nothing worked.
I am still stuck at calibiration screen
-
Plz help, I miss my HTC Touch (P3452) so much!!!

If your touchscreen is not working, there could be only 2 solutions.
- Get a digitizer off dealextreme.com
- Hard reset device.
my $0.02.
Cheers.

What's a digitzer and what does it do? I've looked in cell phone accessories and did a search on dealextreme.com, however, unable to locate such an item. Can you provide a little more detail. Desperately trying to get this phone to work and right now this appears to be the only solution. Hard reset isn't working.

toot-b said:
What's a digitzer and what does it do? I've looked in cell phone accessories and did a search on dealextreme.com, however, unable to locate such an item. Can you provide a little more detail. Desperately trying to get this phone to work and right now this appears to be the only solution. Hard reset isn't working.
Click to expand...
Click to collapse
Come on, Google man!
http://www.dealextreme.com/products.dx/category.506~search.htc touch digitizer
Digitizer is a 'panel' which is above the LCD, which senses where your hand is at on the phone.
Something like this:
http://en.wikipedia.org/wiki/Graphics_tablet
It is just something which sense where is your fingers are in the touchscreen.

Hi toot-b:
I had a similar problem a few days ago. My screen stopped working completely. I gave it a few taps and a squeeze and it started working.
After a while it stopped working again and did not respond to the squeezing too. Then out of desperation, I tried searching the internet. One guy had given the most idiotic explanation I've ever come across.
He had advised to take a blade and peel away the LCD screen and after taking the screen away, to rub the copper contacts with the blade and then putting it back in!!!
Well, I was really really desperate and I had to try it. I didn't remove the screen completely. I just took the screen off a wee little bit on the bottom right corner near the camera button. I kinda got scared after that and put it back in.
To my surprise, the touch screen started working perfectly and till now its doing great. Try it at your own risk. All the best!!!!

theo2409 said:
Hi toot-b:
I had a similar problem a few days ago. My screen stopped working completely. I gave it a few taps and a squeeze and it started working.
After a while it stopped working again and did not respond to the squeezing too. Then out of desperation, I tried searching the internet. One guy had given the most idiotic explanation I've ever come across.
He had advised to take a blade and peel away the LCD screen and after taking the screen away, to rub the copper contacts with the blade and then putting it back in!!!
Well, I was really really desperate and I had to try it. I didn't remove the screen completely. I just took the screen off a wee little bit on the bottom right corner near the camera button. I kinda got scared after that and put it back in.
To my surprise, the touch screen started working perfectly and till now its doing great. Try it at your own risk. All the best!!!!
Click to expand...
Click to collapse
Do you have some photos to show us?
Cheers

Touch Screen/lcd leaked? touch not working.

Howdy folks... i will try to get a picture up tomorrow...
Basically a few days ago i picked up my phone and noticed a marble type effect on my screen, very similar to when you put inks into water etc.
At first i thought the lcd screen had leaked etc but my (actual) screen looks normal, no missing pixels or screen errors
It happened again few days later and then this morning my gf removed it from her pocket the whole touch area was like it... and still is now... 10 hours later...
Could water or moisture build up between the touch part and then screen???
During the time it happens the touch area doens't function at all!!
Any ideas or thoughts at all??
Thank you all very much in advance!!

dont know, but this happeded on my touch ELF and is happning on my touch 3g now, not happy might try a few crazy things before replacing the digitiser il let you know if anything works.

Heres a pic attached...
Cant really see it but maybe help to see the issue?
Can kinda see the outline of where the marble effect starts... and you can see the purple and lights green/blue effect its left..
I wouldn't mind but the touch screen doesn't work kinda making the phone useless!

tried a few things, like freezing than heating, worked for a while, calibration kept falling out. put it away and went back to my elf. tried it yesterday and it hardly responds to touch at all, responds randomly when you press it haaaaaaarrrddd.
might be time to get new parts

Looks like the touch screen sensors are out of sort. My experience with my previous model (HTC Kaiser) similar thing happened. Changing the screen solved everything, works like new.

I had problems with the touch screen on my touch 3g and tryed everything (hard restarts, screen aligns, millions of times) until i changed the digitiser in htc service and everything works fine now, like new as azahidi said. Good luck.