Sprint Employees Fired For Chasing Down Shoplifter
http://cbs4denver.com/local/sprint.fired.shoplifter.2.1655804.html
knx2 said:
Sprint Employees Fired For Chasing Down Shoplifter
http://cbs4denver.com/local/sprint.fired.shoplifter.2.1655804.html
Click to expand...
Click to collapse
not just sprint. that is a safety policy that cant be violated. BB has it and when i worked at lowes they had it. every job i had has. lowes actually told me that i will be terminated if i even attempt to touch a shoplifter. sooo im with sprint on this.
I think it is ... When i worked for Sprint it said do not chase a shoplifter from the store... not from another store... Im not sure if that is the same thing. I do not think you should lose your job from aiding a security guard while you are on break.
Plus the guys have been working for sprint for years... dumb move. IMO
The no chase policy is a good one. Many retailers have implemented an observe and report (to police) policy only. If you shoplift at a Target or a Walmart your picture, license plate and car description will all likely be captured and shared with law enforcement and every store in your state. If you aren't stopped while in the store, the police will likely be called the next time you step into one.
Allowing untrained or under trained personnel to pursue shoplifters has ended up with dead shoplifters and multimillion dollar lawsuit judgements.
Dead shoplifter:
http://www.thehighroad.org/showthread.php?t=152402
Dead unborn baby inside shoplifter:
http://www.madisonrecord.com/news/224767-wal-mart-sued-by-pregnant-woman-apprehended-for-shoplifting
Shoplifter getting dislocated shoulder leads to lawsuit:
http://www.facebook.com/note.php?note_id=130525112840
More policies to keep Americans from helping eachother and treat eachother like pieces of ****.
"I cant help you cause my company told me not to"
Avalaunchmods said:
not just sprint. that is a safety policy that cant be violated. BB has it and when i worked at lowes they had it. every job i had has. lowes actually told me that i will be terminated if i even attempt to touch a shoplifter. sooo im with sprint on this.
Click to expand...
Click to collapse
They have those rules just to protect their own hides from being sued. Honestly, I think it sucks that those guys got fired for doing the right thing. It's a dumb but sadly necessary policy.
"I cant help you cause my company told me not to"
Click to expand...
Click to collapse
"I can't help you cause my company told me not to, cause the last time I helped someone we all got ourselves sued by the jerk, probably because they're plain greedy and looking for such opportunities."
No offense to anyone of course, but wouldn't this be another way of looking at these sort of policies? There's gotta be a reason we get dumbed-down instructions and paranoid policies from companies etc.
Urban Sprinters (baiting security to chase them) could likely be lawsuit seekers.
Technically this guy didn't steal anything, so once he is injured in a take down a law suit would probably be a slam dunk for the sprinter.
Video here of the Urban Cowboy in action>> http://www.jokeroo.com/videos/funny/the-urban-cowboy.html
With a crappy economy I could this happening in the future, if it hasn't already.
Any moderately sized company will have a policy that tells employees to allow shoplifters to take whatever they want, give them whatever they want. Observe only, talk to no one (to prevent gossiping), and report to police afterwords, after the shoplifters have left.
This is to prevent people attempting to be heroes and getting themselves and others killed in the process.
It also depends if the employees were on break and inside sprint, and then ran after them. I can understand.
If they were say, sitting in the food court and then chased after the guy. I would say a completely different story. But arguable.
It also depends if they were on a lunch break , and they werent on sprints time (not clocked in). And where they were exactly.
I think unless we have the full story of where they were and if they were clocked in. Then no one can really say anything of how the situation should of been treated.
Jus10o said:
It also depends if the employees were on break and inside sprint, and then ran after them. I can understand.
If they were say, sitting in the food court and then chased after the guy. I would say a completely different story. But arguable.
It also depends if they were on a lunch break , and they weren't on sprints time (not clocked in). And where they were exactly.
I think unless we have the full story of where they were and if they were clocked in. Then no one can really say anything of how the situation should of been treated.
Click to expand...
Click to collapse
+1
However, if a lawyer could argue that they might have been under Sprint's hire at the time, then Sprint probably could get their butt sued.
Jus10o said:
It also depends if the employees were on break and inside sprint, and then ran after them. I can understand.
If they were say, sitting in the food court and then chased after the guy. I would say a completely different story. But arguable.
It also depends if they were on a lunch break , and they werent on sprints time (not clocked in). And where they were exactly.
I think unless we have the full story of where they were and if they were clocked in. Then no one can really say anything of how the situation should of been treated.
Click to expand...
Click to collapse
Ok, I can see that point. If you are on company time (whether you are on a break), you need to follow company policy. However, I agree if you aren't on company time (not clocked in), then that becomes your business if you want to assist.
It's all about who gets liability. And, yes, it sucks.
Oh the land of the sued.
How about protecting the public? Do you want to be knocked over by an employee chasing a shoplifter? All for what? To prevent the theft of a set of headphones? I once saw a video on TruTV where this 15 year old kid tried to leave a gas station after pocketing a pack of gum. One of the clerks (this very hefty woman) pulled the kid back in the store and as he tried to escape she put him in a headlock and twisted and cranked on his neck. If that was my son I would be absolutely livid. Just because you steal something doesn't mean you have opted to have your head smashed in. People make bad decisions - it's a part of life.
And why try to stop them? Try to be the hero over a pack of gum or a cell phone charger and get yourself stabbed 4 times? How would you explain that as you recover in the hospital? If you told me that story I would not congratulate you. I would tell you that it wasn't your merchandise and that your company doesn't give a **** about the value of that product. Why would you risk your life like that? How much are you getting paid? If someone tried to rob me at a job I would offer no resistance whatsoever. It's not that I'm a push over, you have to try and apply some perspective on the whole thing.
Sounds like Sprint did exactly what they should have done. If you want to be a hero, become a police officer or a fire fighter.
Shoplifting with modern security systems is just plain stupid, but chasing down the shoplifter is even worse. If someone is willing to break one law and steal isn't it safe to assume they are willing to break more laws to escape?
It's all about lawsuits and personal safety (as already mentioned in other posts). You just don't know what a person has in their pocket or concealed under their jacket. Why would any employer want to keep around an employee who is going to take such risks?
Noble, YES! Smart? HELL NO! Even if they were not clocked in, they were still on the property where they are employed. They did nothing more then make themselves liabilities so Sprint did the right thing by terminating their employment.
I've heard for as long as I can remember from any business that shoplifting passes lost revenue on to the consumer in the form of higher prices. So simply allowing shoplifters get away with stolen goods screws me because these businesses might get sued. Fine, let them keep their policy, just make sure they start a new policy that ensures cost won't go up due to theft because you can't have it both ways.
Digitaltigre said:
How about protecting the public? Do you want to be knocked over by an employee chasing a shoplifter? All for what? To prevent the theft of a set of headphones? I once saw a video on TruTV where this 15 year old kid tried to leave a gas station after pocketing a pack of gum. One of the clerks (this very hefty woman) pulled the kid back in the store and as he tried to escape she put him in a headlock and twisted and cranked on his neck. If that was my son I would be absolutely livid. Just because you steal something doesn't mean you have opted to have your head smashed in. People make bad decisions - it's a part of life.
And why try to stop them? Try to be the hero over a pack of gum or a cell phone charger and get yourself stabbed 4 times? How would you explain that as you recover in the hospital? If you told me that story I would not congratulate you. I would tell you that it wasn't your merchandise and that your company doesn't give a **** about the value of that product. Why would you risk your life like that? How much are you getting paid? If someone tried to rob me at a job I would offer no resistance whatsoever. It's not that I'm a push over, you have to try and apply some perspective on the whole thing.
Click to expand...
Click to collapse
Where do you work? I need some new stuff for the house.
rank78 said:
I've heard for as long as I can remember from any business that shoplifting passes lost revenue on to the consumer in the form of higher prices. So simply allowing shoplifters get away with stolen goods screws me because these businesses might get sued. Fine, let them keep their policy, just make sure they start a new policy that ensures cost won't go up due to theft because you can't have it both ways.
Click to expand...
Click to collapse
Which of these three scenarios do you think costs Sprint the most:
a) having a phone or two stolen
b) being sued by a wannabe hero who got stabbed trying to prevent a crime
c) being sued by a falsely accused shoplifter who was tackled by the wannabe hero in option b
Hint - it isn't 'a'.
navalynt said:
It's all about lawsuits and personal safety
Click to expand...
Click to collapse
It is all about and will always be about the $$$$$$ (ie lawsuits in this case). You are only kidding yourself if you think any large company gives two ****s about their hourly waged employees. The problem is what everyone has already said. The thief might sue, an innocent bystander might sue, the employee might even try to sue if they get hurt.
The only companies who allow employees to chase are ones with specially trained security. The guidelines for those employees are they must witness the shoplifter take an item(conceal is even better) and walk past the registers. The shoplifter must be 100% in their sight or on camera for the entire time they took the item until they attempt to leave the store(no exceptions). Even then, if the store does not own the property(they rent) then they must apprehend the suspect within the store. If they own the property then they can only give chase until the suspect is off their property.
These policies are not just to reduce shoplifters but because of other money related issues. The reality is that shoplifting accounts for a very small percentage of a stores shrinkage. The thing that accounts for the most shrinkage is employee theft. Their money is much better spent trying to prevent that.
Related
And told the women, yes, women, plural, more than one, including the manager of the store... behind the counter about my dust in my screen and my 60-day old USB cable already being broken, so no way to charge the phone (good thing I have spares).
Anyways, She was like "I've never seen this before" I told her "Yeah, because it isnt supposed to happen" Then I went on about how I've done research etc and that there's a bad batch of heroes out there that get the dust problem, and the usual remedy by going to a corporate sprint store is that they replace it with a refurb... she goes "Oh we dont do that". I was like "this is a corporate store, right?" She (this was the manager) says Yes. I had 9% battery left, and explained I couldnt even charge the phone... and the dust was not supposed to be there
So, I proceed to tell her thanks for selling me a ****ing paperweight and left the store.
Wow, Is there another corporate store nearby?
I'd try them and if not call sprint they take care of defects to, when i
had a pre they'd sent 7 refurbs until they eventually let me model swap into
my hero
Jwahlg said:
Wow, Is there another corporate store nearby?
I'd try them and if not call sprint they take care of defects to, when i
had a pre they'd sent 7 refurbs until they eventually let me model swap into
my hero
Click to expand...
Click to collapse
It's pretty ****ty that they'll only give a refurb and not a new phone.
Maybe try going to another one and be uber-polite. that gets you way further than going in there demanding things. Nobody likes that stuff thrown in their faces, especially when you make no money an hour and piss-poor commission pay like they do at cell phone stores.
Have you ever worked retail? Remember how it sucks? Try to not make it suck for them and they'll be more inclined to help you.
Every company gives out refurbs and calling in will not replace it. I hate when purple call in for bad phones, its like a car the repair center had to do it so go back to the store and put a complaint in about that retarded manager and make them do their jobs.
DirtyShroomz said:
I hate when purple call in for bad phones, its like a car the repair center had to do it so go back to the store and put a complaint in about that retarded manager and make them do their jobs.
Click to expand...
Click to collapse
Me? I love the purple.
Damn swype lol
jerry43812 said:
And told the women, yes, women, plural, more than one, including the manager of the store... behind the counter about my dust in my screen and my 60-day old USB cable already being broken, so no way to charge the phone (good thing I have spares).
Anyways, She was like "I've never seen this before" I told her "Yeah, because it isnt supposed to happen" Then I went on about how I've done research etc and that there's a bad batch of heroes out there that get the dust problem, and the usual remedy by going to a corporate sprint store is that they replace it with a refurb... she goes "Oh we dont do that". I was like "this is a corporate store, right?" She (this was the manager) says Yes. I had 9% battery left, and explained I couldnt even charge the phone... and the dust was not supposed to be there
So, I proceed to tell her thanks for selling me a ****ing paperweight and left the store.
Click to expand...
Click to collapse
You said you have spare USB cables. How is your phone a paperweight? Did the dust destroy it or something?
jonnythan said:
You said you have spare USB cables. How is your phone a paperweight? Did the dust destroy it or something?
Click to expand...
Click to collapse
No....I'm guessing he just said that to them, so they would think they left him with a paper weight cause they did not give him a USB cord. Which they should have by all rights....imo.
DirtyShroomz said:
I hate when purple call in for bad phones.
Click to expand...
Click to collapse
Don't be hating the purple. What has it ever done to you?
His USB port is broken, leaving him unable to charge the phone...
edit:
NVM, re-read the first post, he broke his USB cable..but has a spare..not a paperweight at all.
Here I was waiting for a punchline. Women, dust in screen, not being able to clean it, calls them paperweights.
Cool story bro.
*grabs popcorn* waiting for part 2.
jerry43812 said:
And told the women, yes, women, plural, more than one, including the manager of the store... behind the counter about my dust in my screen and my 60-day old USB cable already being broken, so no way to charge the phone (good thing I have spares).
Anyways, She was like "I've never seen this before" I told her "Yeah, because it isnt supposed to happen" Then I went on about how I've done research etc and that there's a bad batch of heroes out there that get the dust problem, and the usual remedy by going to a corporate sprint store is that they replace it with a refurb... she goes "Oh we dont do that". I was like "this is a corporate store, right?" She (this was the manager) says Yes. I had 9% battery left, and explained I couldnt even charge the phone... and the dust was not supposed to be there
So, I proceed to tell her thanks for selling me a ****ing paperweight and left the store.
Click to expand...
Click to collapse
Sprint is a ****ty company to work for, when they laid off 8,000 employees back in March of 09 they decided to get rid of all the good employees and keep the lower salary ones that know crap. The higher ups don't care about the customers, they only care about the bottom line as long as it doesn't effect there salary.
I'm talking from experience, I was one of those higher salary people that got the boot instead of the people that I trained and were making around $20,000 less than me.
Cool story Homie!!
Part 2: So, phone in hand, I get back in my car and explain to my fiance what I jsut went in and did. Told her I was very nice so they would actually help me out, and told her what they said to me. I then told her that when I go to a different city (yes, city) o get to a corporate store, I'm gonna put my foot down and not leave, and raise hell till I get a brand new phone, or they can shut my account down.
Me saying to them that the phone was a paperweight was to make them feel stupid and bad. I kissed their asses, because I used to work for radio shack and know how it is to be done dirty. So, I was nice, joked with them some, but meant business all the same, and walked out empty handed (with my 'paperweight' in the hand, anyways). SO, when I go back, it's balls to the wall babay!
jerry43812 said:
Part 2: So, phone in hand, I get back in my car and explain to my fiance what I jsut went in and did. Told her I was very nice so they would actually help me out, and told her what they said to me. I then told her that when I go to a different city (yes, city) o get to a corporate store, I'm gonna put my foot down and not leave, and raise hell till I get a brand new phone, or they can shut my account down.
Me saying to them that the phone was a paperweight was to make them feel stupid and bad. I kissed their asses, because I used to work for radio shack and know how it is to be done dirty. So, I was nice, joked with them some, but meant business all the same, and walked out empty handed (with my 'paperweight' in the hand, anyways). SO, when I go back, it's balls to the wall babay!
Click to expand...
Click to collapse
Good lord!
chaotic84 said:
Sprint is a ****ty company to work for, when they laid off 8,000 employees back in March of 09 they decided to get rid of all the good employees and keep the lower salary ones that know crap. The higher ups don't care about the customers, they only care about the bottom line as long as it doesn't effect there salary.
I'm talking from experience, I was one of those higher salary people that got the boot instead of the people that I trained and were making around $20,000 less than me.
Click to expand...
Click to collapse
Ok...first of all....Sprint is no different than any of the hundreds of other companies cutting the bottom line to try and stay afloat. It's a business model thats been in effect for many years now......"We, the executives who make the decisions, in order to keep our salaries, continue to make the share holders happy (their the ones who really own the company) and possibly grow our company are going to cut all high end salaries in areas we can afford to cut and ask more of the people remaining without offering them more money".
I understand your disgruntled...I'm not sayin.....I'm just sayin....
On to the OP's problem. If you went into a tech center and was really nice to them......even maybe offered cookies.....when that refurbed phone came in, they would switch out your board into the new body and everyone would rejoice and pennies would fall from the heavens. Once again.....I'm not sayin.....I'm just sayin......
I'm lucky. They know and love me at my Sprint Store and Repair Center.
Not all Corporate stores are equipped to handle replacements. Hell, There is ONE Corporate store by me that has a tech center in it. The one I went to a few weeks ago doesnt handle the replacements. So you going in there and telling them "Thanks for the paperweight" made you look like the idiot you are. Before you go around "demanding" a new phone at a different store, be sure you know you're in a "Repair Center" type store. I also love the fact that you think you're entitled to a "New" phone after a few months of banging it around and shoving it where the sun dont shine. So basically what you're saying is that say you have a car that you bought brand new a few months ago and all of a sudden it has water in the head lights, do you think you're entitled to a brand new car?? I would say go ahead and cancel your account. That would be one less tool for Sprint to deal with.
jerry43812 said:
And told the women, yes, women, plural, more than one, including the manager of the store... behind the counter about my dust in my screen and my 60-day old USB cable already being broken, so no way to charge the phone (good thing I have spares).
Anyways, She was like "I've never seen this before" I told her "Yeah, because it isnt supposed to happen" Then I went on about how I've done research etc and that there's a bad batch of heroes out there that get the dust problem, and the usual remedy by going to a corporate sprint store is that they replace it with a refurb... she goes "Oh we dont do that". I was like "this is a corporate store, right?" She (this was the manager) says Yes. I had 9% battery left, and explained I couldnt even charge the phone... and the dust was not supposed to be there
So, I proceed to tell her thanks for selling me a ****ing paperweight and left the store.
Click to expand...
Click to collapse
Find tech store and just have them change the lcd. if its a bad charging port it cant be fixed and they will order a new phone.
This updated bricked my non-rooted, normal, perfectly running no light-leak or battery issue EVO 4G.
To add insult to injury, when I returned the phone to the Sprint store where I got it, I was told that they didn't have any in stock and wouldn't until "Thursday or Friday". In addition, due to what I would consider to be a very minor scratch on the bezel (not on the screen), which they didn't even notice until I pointed it out to them, they would need to charge me a $25 restocking fee. I argued that this was Sprint's problem not mine, I just downloaded an OTA update to fix a bunch of bugs that were in their software. They said it was policy and there was nothing that could be done about it. And if I wanted to exercise my 30-day out, it would be a $50 restocking fee.
After getting home and calling Sprint to complain, I learned that the store I bought the phone at was actually *not* an official store, rather an independent store called "Sprint Store by InMobile" that only *looked* like a real Sprint store. There is honestly no way to tell the difference. I'm new to Sprint, ditched my beloved iPhone for this thing, how am I supposed to know the difference between a real sprint store and one that's just trying to look like one?
I feel like I've been totally duped. So now I have no phone for a week while I wait to pay $25 for a new phone that actually works the way it was advertised.
posting here will do what ? make you feel better ?
hey man. totally feel for ya. i feel front line employees in a lot of corporate stores have a personal vendetta against their customers... they'll use 'rules' to try to piss off anyone that comes across them...
anyways, i would email sprint customer care... they will take care of you in 99% of cases. this is better than calling because there is a higher chance of you getting tier 2 / tier 3 support and you have written documentation of their promises. just explain exactly what happened and those sensible people will hook you up. good luck and let us know what happens.
I didn't know XDA was the new LiveJournal.
Sorry you had such a bad experience.
I'm really sorry to hear about this, randy. I agree with muncheroo. I'd be willing to bet that if you emailed customer service, you'd find someone who was willing to put a $25 credit on your account for your trouble.
Look on the bright side: at least you can hold your phone with your left hand!
(just a little humor to lighten the mood) Hang in there!
Sporkman said:
posting here will do what ? make you feel better ?
Click to expand...
Click to collapse
Posting here will document my problems, potentially alert other members of my issue (and hopefully helping them avoid an issue), and provide some small form of repercussion against Sprint and InMobile for potential new customers.
randymac88 said:
This updated bricked my non-rooted, normal, perfectly running no light-leak or battery issue EVO 4G.
To add insult to injury, when I returned the phone to the Sprint store where I got it, I was told that they didn't have any in stock and wouldn't until "Thursday or Friday". In addition, due to what I would consider to be a very minor scratch on the bezel (not on the screen), which they didn't even notice until I pointed it out to them, they would need to charge me a $25 restocking fee. I argued that this was Sprint's problem not mine, I just downloaded an OTA update to fix a bunch of bugs that were in their software. They said it was policy and there was nothing that could be done about it. And if I wanted to exercise my 30-day out, it would be a $50 restocking fee.
After getting home and calling Sprint to complain, I learned that the store I bought the phone at was actually *not* an official store, rather an independent store called "Sprint Store by InMobile" that only *looked* like a real Sprint store. There is honestly no way to tell the difference. I'm new to Sprint, ditched my beloved iPhone for this thing, how am I supposed to know the difference between a real sprint store and one that's just trying to look like one?
I feel like I've been totally duped. So now I have no phone for a week while I wait to pay $25 for a new phone that actually works the way it was advertised.
Click to expand...
Click to collapse
I agree that the update bricking devices is unacceptable, but You have to wait because the evo is out of stock everywhere. Not the store's fault. Also, why in the world would you want to point out that your phone has a scratch? You're lucky they're even letting you exchange it, the phone is supposed to be in like new, mint condition if it's going to be returned.
Also there is no restocking fee for doing the 30-day return.
http://www.sprint.com/landings/returns/
Just tell the store to suck it. But if you're upset that you have to wait, you're in the same boat with a few people. I am waiting for my local RadioShack to get some so I can swap it out. Nothing can be done about it, the phone is in high demand.
Check your local laws for information on restocking fees. Most states have some type of limit or just outright make them illegal. But places continue to charge them because hey, who reads laws anyway, right? Hah.
That being said, while Sprint does not charge a restocking fee for cancellations/returns, third parties certainly can of their own free will.
Also, from Sprint's 30 day guarantee - "If for any reason you’re not happy and want to cancel service, just call us to deactivate and return to the original place of purchase to return your undamaged phone or mobile broadband card and we’ll:"
Notice the word "undamaged" there. So if Sprint were to review your unit and consider it damaged, that would essentially mean the benefits of the 30-day guarantee would not apply for your phone (and thus, you may be subject to a restocking fee). I don't know how anal Sprint is about that undamaged part, but just a heads up.
In any case, Sprint CS is absolutely wonderful so i would try giving them a call or shooting them an e-mail.
Appreciate the ideas guys, thank you. I told them about the scratch after they said the phone "has to be completely free of any scratches or marks". In my opinion, this is regular wear and tear, it's not like it's got some gash on the side and a broken front panel, and I didn't agree with the rule. If Sprint broke the phone with their dumb update, then Sprint needs to replace the phone. This is their fault, not mine. The scratch caused a small part of the edge to be roughed up, it didn't brick the phone.
Apparently though, the store can charge me the restocking fee because they're not an official sprint store...so, apparently the normal rules don't apply. I still contend it was misleading and really looks like a corporate store.
Good Luck Randymac. You guys being harsh are really being asses. Email Sprint like others have suggested. The only way to get anywhere with their telephone support is to say you want to cancel your account as soon as they answer the phone.
randymac88 said:
Appreciate the ideas guys, thank you. I told them about the scratch after they said the phone "has to be completely free of any scratches or marks". In my opinion, this is regular wear and tear, it's not like it's got some gash on the side and a broken front panel, and I didn't agree with the rule. If Sprint broke the phone with their dumb update, then Sprint needs to replace the phone. This is their fault, not mine. The scratch caused a small part of the edge to be roughed up, it didn't brick the phone.
Apparently though, the store can charge me the restocking fee because they're not an official sprint store...so, apparently the normal rules don't apply. I still contend it was misleading and really looks like a corporate store.
Click to expand...
Click to collapse
Post Pics of the Store and one of its employees Let us make that observation.
All joking aside though. By posting something like this only adds to the Tech. bloggers that reads these forums and add fuel to the already big fire they like to flame to get readers. Sprint nor the store did you wrong. They are out of phones and I am sure they wish there were not as they only make money when phones are in stock. Ask customer service what you can do in the meantime to accommodate your unfortunate situation. Perhaps a temp phone you can use. If the sprint store reseller you purchased it from could let you borrow a phone they have laying around( I am sure they do ). I have had AT&T and TMOBILE accommodate me on that one before.
Good luck and be patient.
Sporkman said:
posting here will do what ? make you feel better ?
Click to expand...
Click to collapse
Why post in the first place?
Being an ass doesn't help.
To the TC, if you had the ability, I would tell them you were leaving and get a Droid X. That's just downright assholish of them.
Well it seems it's sprint's fault. You of course should get a refund of your billing since you bricked due to them.
Here's a quote from
https://twitter.com/unrevoked
@Sprint: If you accidentally apply the #evo4g OTA twice, your phone becomes a brick. We think it's the radio fw update. Plans to fix?
mrmomoman said:
Post Pics of the Store and one of its employees Let us make that observation.
Click to expand...
Click to collapse
I just might post pics to make my point here (I won't really). The outside of the store had only a big Sprint logo and "SPRINT" above the door. The employees wear black polo shirts with a small Sprint logo and the word "SPRINT" above the left breast. Looks real enough for me...
I don't fault Sprint necessarily...I just feel like I got the shaft here. I have to pay $25 for them to fix their problem. Because the store I bought the phone at, despite looking like a Sprint store, and is listed on the Sprint website, actually isn't a real sprint store. But its not a Best Buy, and its not a Radio Shack either. Maybe I should've known, but it just seems a little misleading to me, and because of it I feel wronged.
They have no loaner phones, so I am without a working phone until maybe they get one in at some point. They credited me for the days without, but that's it.
Go to a corporate store that does repairs. Use sprint.com to check this. They may be able to restore your evo.
Sent from my EVO using Tapatalk
I changed mine a week ago because of the screen separation issue, but let me tell you, the phone had mayor scratches in the 4 corners(it went down the very first day) and the girl in Best Buy not even checked it, she only checked the serial number, so i guess i was lucky.
Oh btw, i bougth this time the Black tie protection plan for 6.99 just in case
I changed mine a week ago because of the screen separation issue, but let me tell you, the phone had mayor scratches in the 4 corners(it went down the very first day) and the girl in Best Buy not even checked it, she only checked the serial number, so i guess i was lucky.
Oh btw, i bougth this time the Black tie protection plan for 6.99 just in case
If your phone is broken, you should be able to get it fixed under warranty. It sounds like you are only getting hit with the restocking fee because you are trying to return/exchange it rather than have it repaired.
Go get your phone back. You really should have never taken it back I'd bet for certain people on this site would have helped you and it really wasn't bricked
This is good news for cell phone users anywhere, I think. The Copyright Office just adopted new exeptions to the DCMA that allows jailbreaking and rooting in order to switch devices to different carriers among other things.
http://money.cnn.com/2010/07/26/technology/iphone_jailbreaking/index.htm
Not really that it matters, but good to hear that someone has some common sense left.
I wish we could have something about it not voiding the warranty of the hardware. Not that I really care, cause worst case scenario I can sling it to the concrete and get a new one, but still - if my paint scrapes off the buttons, my software didn't do that. If the USB connector stops charging the phone, my software didn't do that. If the screen starts to separate from the digitizer, my software didn't do that, and if my screen gets dust under it - again not the softwares fault.
I shouldn't have to worry about taking my rooted phone back to the store because there is something wrong with the hardware that is a manufacturers issue.
I feel(and it will never happen) that carriers should have an MEID black list, and give out the root method for users who want it. Don't warranty the device if it just won't come on any more - but if its a known issue with all of the phones, fix it.
Kcarpenter said:
...my software didn't do that.
Click to expand...
Click to collapse
I agree with you to a point. Well, actually, I agree with you in most cases. Where I don't is in cases of overclocking and undervolting possibly burning a proc, constant flashing wearing out and killing SSD media, screen burn-in due to love of your phone and constant use, etc. If it can be argued that the changing of software could have caused the problem, the company has every right to void a warranty. Again, common sense and judging on a case-by-case basis would be nice.
subcypher said:
I agree with you to a point. Well, actually, I agree with you in most cases. Where I don't is in cases of overclocking and undervolting possibly burning a proc, constant flashing wearing out and killing SSD media, screen burn-in due to love of your phone and constant use, etc. If it can be argued that the changing of software could have caused the problem, the company has every right to void a warranty. Again, common sense and judging on a case-by-case basis would be nice.
Click to expand...
Click to collapse
Case by case doesn't exist on a company with millions of people who are constantly leaving/coming. It's "you root and install a custom rom, warranty voided". That is common sense, you changed the inner workings of a device to suit your needs, if you **** it up in the process, well sorry, you changed it, not us. The rest, unfortunately can be seen as regular wear and tear. After a few years you car has a few dings/scratches. No new car coming your way!
wadeheisen said:
This is good news for cell phone users anywhere, I think. The Copyright Office just adopted new exemptions to the DMCA that allows jailbreaking and rooting in order to switch devices to different carriers among other things.
http://money.cnn.com/2010/07/26/technology/iphone_jailbreaking/index.htm
Click to expand...
Click to collapse
Actually, I think its an interesting area in regards to Sprint phones. By the letter of the law, these new rulings only affect technical circumvention of copyright protection measures (ie, modifying the device). That doesn't have much impact on us. However, the spirit of the change would affect Sprint. Sprint doesn't let you cross-carriers with phones due to maintaining a "Sprint phone" whitelist of all phone ESN's sold with the Sprint logo on them. Sprint will not let you activate a non-Sprint CDMA phone on the Sprint network (even though its technically possible if your brought a phone from another CDMA carrier such as Verizon). Now, what gets interesting is if you look at ESN-spoofing. Since Sprint is using the ESN whitelist as a technical countermeasure to keep people from crossing carriers, it seems that this ruling would let you clone a Sprint ESN (assuming you also owned the original Sprint device) on a non-Sprint device so you could activate it on Sprint's network. Of course, there are other legal issues with cloning ESN's that would need to be addressed.
Oh, in order to keep this thread in the right forum- Does the Hero allow changing the ESN to make something like this possible if someone were to pick up a non-Sprint CDMA Hero? CDMA Workshop?
The problem with ESN spoofing is that, regardless of technical possibility, the DMCA is the least of your legal problems. In order to give law enforcement yet another charge to throw at drug dealers and organized crime in the hope something sticks and gives them an excuse to send someone to prison, ESN spoofing is a *major* criminal offense in the US, and it's one of those offenses where all the government basically has to prove to get a conviction is that you did it. They don't have to prove that any criminal motive was involved to score a conviction. For prosecutors, it's a slam-dunk.
As one person put it, under US federal (and state) law, ESN-spoofing is just about the most criminal act you can commit without causing somebody to die or having sex with a child.
As far as warranty-voiding goes, Magnuson-Moss already has that covered. Under US federal law, a manufacturer can't invalidate the warranty on a consumer product unless the hardware failure was directly caused by whatever it was that the consumer did. You can't sign away that right, either, regardless of how many contracts you sign, disclaimers you acknowledge, and EULAs you click through. You can sign a contract waiving your Magnuson-Moss rights with blood and a thumbprint, then turn around and file a complaint with the FTC 30 seconds later if justified. As a practical matter, I can't think of anything besides wearing out flash rom through extraordinary error (ie, writing and erasing it hundreds of millions of times due to a bug) that could genuinely be argued to constitute a manufacturer's defense... and given how stacked against manufacturers Magnuson-Moss is, even *that* would be kind of a reach.
I wouldn't buy one.....
I'd never buy a phone or service from a provider that behaved that way...and it they all do it, then I'll go without a phone. I won't sign up for "phone slavery".
Imagine a car that wouldn't run on anything but gas from Shell. No thanks.
cmccracken said:
Actually, I think its an interesting area in regards to Sprint phones. By the letter of the law, these new rulings only affect technical circumvention of copyright protection measures (ie, modifying the device). That doesn't have much impact on us. However, the spirit of the change would affect Sprint. Sprint doesn't let you cross-carriers with phones due to maintaining a "Sprint phone" whitelist of all phone ESN's sold with the Sprint logo on them. Sprint will not let you activate a non-Sprint CDMA phone on the Sprint network (even though its technically possible if your brought a phone from another CDMA carrier such as Verizon). Now, what gets interesting is if you look at ESN-spoofing. Since Sprint is using the ESN whitelist as a technical countermeasure to keep people from crossing carriers, it seems that this ruling would let you clone a Sprint ESN (assuming you also owned the original Sprint device) on a non-Sprint device so you could activate it on Sprint's network. Of course, there are other legal issues with cloning ESN's that would need to be addressed.
Oh, in order to keep this thread in the right forum- Does the Hero allow changing the ESN to make something like this possible if someone were to pick up a non-Sprint CDMA Hero? CDMA Workshop?
Click to expand...
Click to collapse
linuxluver said:
I'd never buy a phone or service from a provider that behaved that way...and it they all do it, then I'll go without a phone. I won't sign up for "phone slavery".
Imagine a car that wouldn't run on anything but gas from Shell. No thanks.
Click to expand...
Click to collapse
I only put Shell gas in my car
ESN spoofing is not illegal PER SE: must comprise theft of service
bitbang3r said:
The problem with ESN spoofing is that, ..ESN spoofing is a *major* criminal offense in the US... is that you did it...
As one person put it, under US federal (and state) law, ESN-spoofing is just about the most criminal act you can commit without causing somebody to die or having sex with a child.
Click to expand...
Click to collapse
hyperbole much?
For a conviction there must have been theft of services
If bob has a dumb phone under his verizon contact and has maintained it and payed his bill timely for the last eight years then his phone dies tomorrow bob can buy a motorola droid N, lift the ESN from his dumb phone insert it into his motorola droid N.
no crime
bob can discontinue using his broken dumb phone and activate the new droid with dumb phone ESN
no crime
bob can use the new droid limiting the network use to match that of his dumb phone
no crime
if bob activates- and uses the wifi hot spot applications
crime
if bob fiddles with the web browser to watch the Internet Archive
no crime _if_ bob still has Minutes Of Use as a data billing package
crime _if_ bob had no data plan accommodation
If bob uses the interwebs over his home wifi
no crime
Bob is free to use whatever NETWORK CAPABLE phone he pleases -- he does NOT need the consent of the carrier anymore, thanks feds. Ergo sans fraud ESN spoofing is not illegal.
So is it cool to make a youtube video on how to change your esn?
My dream android like windows (don't jump to conclusions). You just download the android os install the drivers and it works on your phone, tablet or other cheaply made android device you bought for real cheap but now realize you just wasted your money
I filed a claim 6 days ago and they have yet to ship my device. I am getting really frustrated with their service and will never get insurance through them again. This is the 6th time I have recieved the below email:
Dear Valued Customer
We understand how important your phone is to you and our goal is to get you reconnected as soon as possible. Unfortunately, due to supply constraints, we will not be able to ship your replacement HTC EVO today.
We are committed to working together with Sprint and other suppliers to procure these devices quickly, and will keep you updated daily on the status of your order.
Rest assured that as soon as these devices are available to Asurion, we will immediately fulfill your order. You can expect an email from us each day with information on your order until it ships; or you can always get the most up-to-date status at anytime by going to www.phoneclaim.com/sprint and tracking your claim online.
We apologize for the delay.
Regards,
Customer Satisfaction
Asurion Insurance Services
not their fault. htc evo's are sold out atm in most stores.
last time i checked, they were sold out online as well.
How can you hate a company for not having any stock? It really isn't their fault.
Now the real problem is they are charing for something they cannot provide. If anything, ask them to reimburse a month of insurance.
Sounds a little like fraud to me.
Agreed! I'm in the same boat. The crappy part is..what are we gonna do? They have what we need and complaining to Sprint won't really do much. I do know that reverting back to a windows mobile device is a pain in the @$$!
Last-Chance said:
not their fault. htc evo's are sold out atm in most stores.
last time i checked, they were sold out online as well.
Click to expand...
Click to collapse
Actually it is their fault. I pay for the insurance with the understanding that I would get a device the next day and they are not meeting their end of the deal. That is most certianly their fault.
tgrgrd00 said:
Actually it is their fault. I pay for the insurance with the understanding that I would get a device the next day and they are not meeting their end of the deal. That is most certianly their fault.
Click to expand...
Click to collapse
I agree with this, they could at least offer a loaner or some other way of compensation,not just be "your SOL till we get more EVO's"
I bet they'll still want that $100 deductible too.
Bielinsk said:
How can you hate a company for not having any stock? It really isn't their fault.
Now the real problem is they are charing for something they cannot provide. If anything, ask them to reimburse a month of insurance.
Sounds a little like fraud to me.
Click to expand...
Click to collapse
I work for a production company so I don't want to hear about not having something in stock. If we don't have something in stock you know what happens? We lose customers and money. In our business that is unacceptable and almost NEVER happens. On the RARE occasion that is does happen the customer gets the product for FREE including shipping.
We value our customers and guarantees that we offer. Of course we also keep adequate inventory based on history and forecasts etc. Needless to say my insurance money will not be going to asurion in the future that is for sure.
I'm getting this message:
Thank you for checking the status of your claim. We know how important your device is to you.
We are doing all we can to obtain your device so that we can ship it to you as quickly as possible. Unfortunately, we still do not have your device in stock. It may take 7 to 10 business days from the time you completed your claim until the device is available. We will send you a tracking email as soon as it ships from our warehouse.
Please remember, for the most up-to-date information continue to check back here, on www.phoneclaim.com.
Note: The update displayed above is the most current data available. Our automated phone system and customer service representatives access the same information.
I miss my Evo. Good thing I have some old Sprint phones laying around and I at least have something to make calls/texts with.
rugedraw said:
I'm getting this message:
7 to 10 business days
www.phoneclaim.com
Click to expand...
Click to collapse
Hey rugedraw...Yea I get the same thing when I check my claim online. What I posted above is what I get in my email everyday.
When I submitted my claim it said 5-7 days. It better not be 7 - 10 days now. Problem is there isn't anything we can do. I've called everyone and they all tell me to gfy.
agreed, not their fault. I've been quite impressed with them over the years. im sure if you want they will downgrade you and you can get a shift and i don't believe the agreement states you are guaranteed a replacement next day, even though that's how it usually goes.
Sent from my PC36100 using XDA Premium App
They told me 7-10 days off the bat when I called them last Thursday. I agree that they should do a better job of forecasting and keep more stock of the phones, and I also agree that there is nothing we can do but wait. I went to Orlando this weekend to take my kid to the Disney parks, and I missed my phone terribly on that road trip. It was torturous! lol
I've never had to file a claim in my life until I created a Family Plan. I recently had to file a claim for an HTC Evo Shift which was dropped in water by a person on my account during the first 30 days. I called insurance and it took them a week and a half to send a phone.
Reps try to sell you a dream in the store and say you get a phone shipped overnight no waiting whatsoever. I know it's far from the truth but I never imagined it would be that slow. The first claim on the HTC Shift replacement I had to fax an affidavit and my ID which I did promptly.
I think it's ridiculous and they already charge $2 more than AT&T does for the same service. It was a big deal because the user of that phone speaks Spanish and we constantly communicate back and forth since he needs rides sometimes. I hope I never have to go through it again. I'm keeping insurance on my lines for safe measure and hope they fix their way of doing business.
You guys are making me think I should just drop the insurance.
Between the $100 deductable, monthly fee and 10 day turn around it doesn't seem worth it and horror stories of refurbs.
I only ever keep a phone a year and HTC should cover defects for the first year.
I have never lost or dunked a phone. But I have dropped a few, but never bad enough to replace.
gqstatus0685 said:
I'm keeping insurance on my lines for safe measure and hope they fix their way of doing business.
Click to expand...
Click to collapse
If you keep giving them your money they will have no reason to fix their way of doing business. I know I am going with someone else for my next phone purchase...that is for sure.
Gee, didn't any of you people hear about the big earthquake, tsunami, and nuclear power plant failure in Japan. Where do you think most of the chips for the phones come from?? Sony has 4 of their main plants shutdown. No automobiles are getting made. **** ain't going to get shipped if they can't make it. Maybe you should be more careful with you phones. Evos are out of stock everywhere. Its time to stop your whining!
mswlogo said:
You guys are making me think I should just drop the insurance.
Between the $100 deductable, monthly fee and 10 day turn around it doesn't seem worth it and horror stories of refurbs.
I only ever keep a phone a year and HTC should cover defects for the first year.
I have never lost or dunked a phone. But I have dropped a few, but never bad enough to replace.
Click to expand...
Click to collapse
So, if you dropped your phone in a lake and had to get a replacement, you wouldn't mind paying the full retail price for a replacement instead of paying the deductible? This is why it is called "insurance". It covers what the manufacturer doesn't cover such as accidental breakage, lost or stolen phone, etc... I have it just for the piece of mind that if I do lose it or drop it in a river/lake, that I just pay the $100.00 and get a replacement instead of paying $500+ for a new one.
cruise350 said:
Gee, didn't any of you people hear about the big earthquake, tsunami, and nuclear power plant failure in Japan. Where do you think most of the chips for the phones come from?? Sony has 4 of their main plants shutdown. No automobiles are getting made. **** ain't going to get shipped if they can't make it. Maybe you should be more careful with you phones. Evos are out of stock everywhere. Its time to stop your whining!
Click to expand...
Click to collapse
This
Sent from my Evo, ho!
cruise350 said:
Gee, didn't any of you people hear about the big earthquake, tsunami, and nuclear power plant failure in Japan. Where do you think most of the chips for the phones come from?? Sony has 4 of their main plants shutdown. No automobiles are getting made. **** ain't going to get shipped if they can't make it. Maybe you should be more careful with you phones. Evos are out of stock everywhere. Its time to stop your whining!
Click to expand...
Click to collapse
I feel for the people over there...I really do. But it isn't my problem that Asurion doesn't have phones and I am not a happy customer. Besides we have a plant in Japan that is operational so it is not everywhere that is shut down. I might have a little patience if Asurion came out and actually said this is the problem...as of now I have had no explanation as to why they don't have my device. Just speculation from people like you.
Oh and it is easy to say to be more carefull with my phone. I babied that sucker and made one mistake and now I can't get my phone replaced by the company that I paid to replace it. Just hope you don't make that one little mistake. I will stop whining when I feel I have been made whole for what I have paid for with my hard earned money.
This is what really irritates me about customers. I understand that you bought a $500 device (in your mind, but you paid $200 for it). Yet at the same time, YOU damaged YOUR device, no matter if someone else did it or not.
When you filed the claim, you agreed to the terms. Yes, it says they will ship the new or comparable device to you overnight if supplies are available. You affixed your initials stating that you understand those terms, but decide to whine when it seemingly goes south.
Of course, I'd like to be able to fix every single customers phone and would love it if no one ever had to deal with Asurion again. It's more money in my pocket for the repair/exchange, plus it's a lot less hassle. At the same time, you get what you pay for. You pay the $7 a month for minimal inconvenience so that you won't have to pay full price for a new one.
In my case, the phone slid right out of the holster and onto the sidewalk. It wasn't even a "mistake" in the sense that I didn't drop it myself by being clumsy. Sometimes, **** happens. That's what we have insurance for. Not everyone has a back-up phone they can use like I did and a loaner is the LEAST they can do.
The whole Japan thing is just plain ridiculous. What does Japan's situation have to do with the refurbished phone they are going to send me? Are the phones for Asurion being sent to the eastern coast of Japan to be refurbished and then sent back to US for distribution? No.....they are getting broken phones from people like us, slapping a new screen/LCD on it, and sending it back to people like us. The parts to fix my phone are available on eBay from US sellers. The only people that would be affected by the Japan situation are people buying new phones; not people needing replacements.
I just want to get a bead on what is going on here.
I was window Shopping in the Sprint store this morning & a guy had an OG EVO with a faulty charge port.
Before I go on, note the following:
1.I'm not sure of what insurance plan he had (it could be either TEP+Asu, or just Asurion) so this is where I need your help in clarification. But he definitely has insurance.
2. This particular Sprint Store has the Repair Center.
3. I didn't see a repair tech chime in on the conversation. (Odd as usually the repair techs themselves tell you what can or can't be done. Duties & Policies change so you never know here.)
Click to expand...
Click to collapse
He explained this issue to the floor reps & the floor rep told him that they would have to refer him to Asurion ($100+) & get the phone repaired or possibly replaced that way as he claimed it was physical damage.
This customer was no newb (assuming, sounded like he had a clue & a goal anyway) to how this works & explained that he knew this was a common issue as at least two people he knew of, had that same issue with the charge port failing. He did not mention their experience on getting this issue resolved. He called it a defect & it wasn't from him abusing or dropping the phone, which he happily showed in great condition. (I agreed, silently).
They talked back & forth- in small circles getting to this:
The Floor Rep (who sounded very sure of this) said there was nothing this Sprint store could do, they couldn't fix or get him a new/refurb phone because it was technically still considered physical damage.
This went back & forth for about 10 more minutes & the customer was pissed. (Didn't curse or get childish) but he was disgusted that we would have to pay $100 for a manufacturer defect & that the Sprint "repair" center couldn't help him.
He rode on this wave of anger & promptly asked to cancel his service with Sprint. The floor rep easily complied to start the process. (Me thinking: WTF Idiot rep, get the manager!) I face-palmed after that & I left while they were going over the termination.
Now my question/s:
Was the rep right about what they couldn't do for that time of damage/defect? Was this the result because the customer lacking the TEP portion of his insurance?
Are some repair centers more capable than others for this type of damage?
Has some portions of coverage been removed recently aside from the "rarely charged for" $35 screen repairs?
Question for Sprint employees/ former employees: What options can you use to deter a customer from leaving in a situation like that? I feel the rep could've at least put up an inch of a fight to assist in a situation like that or request aid from a manager.
Excuse any spelling or editing errors.
I'm gonna go on a limb here and say that the sprint rep just wanted to show him who the boss was. I've never had any problems with the tech stores here repairing anything from broken screens to broken power buttons. Unless you bring your phone in two pieces or has been physically damaged they should warranty it out.
IMHO
The rep, IMHO, was incorrect for arguing with the customer over what was physical or man. defect. Being a Sprint TC, we are usually asked to go out and inspect the device, open it up and see whether the soldering points are intact or not. you can spot the difference rather quickly when it comes to defect or physical. The rep should have either gotten a TC involved or better yet a manager involved immediately. Most customers, and i mean that with all due respect to both parties, would much rather hear the reasoning from someone who is supposed to know what they are talking about. for some reason customers that i talk to seem to leave in a happier mood after speaking with me over the issue. I have had to step in during a heated discussion between a rep and a customer over issues like this, and I'm not even a lead, just a simple TC. Personally, I think it tends to sound a little more official from the person hired to actually WORK on the devices rather than hear from someone who simply sells it. We spend more time on our job opening them open and inspecting them, just like the reps spend their time selling customers on the device. just my opinion, I'm not looking to start a feud by any means
your response sounds more like a regular store experience for me..
Hypeo said:
I'm gonna go on a limb here and say that the sprint rep just wanted to show him who the boss was. I've never had any problems with the tech stores here repairing anything from broken screens to broken power buttons. Unless you bring your phone in two pieces or has been physically damaged they should warranty it out.
Click to expand...
Click to collapse
Yeah same here, I never had an experience like that. But it's been since the HTC Hero (2 years ago) that I've flexed my TEP. At this very store.
And then the sight of this floor rep allowing a current subscriber to leave without any counter-action. (IMHO: is worse than some random would be customer leaving). You don't have to be in retentions to save a subscriber.
I always have the golden rule of try trice (with different reps/stores) before deeming a crap policy as fact. But this guy was understandably baffled at how useless his experience was that led up to him cancelling.
dgomez720 said:
The rep should have either gotten a TC involved or better yet a manager involved immediately. Most customers, and i mean that with all due respect to both parties, would much rather hear the reasoning from someone who is supposed to know what they are talking about.
Click to expand...
Click to collapse
Exactly. When he 1st came in explaining his visit, I thought he would log & direct him a TC.
dgomez720 said:
The rep, IMHO, was incorrect for arguing with the customer over what was physical or man. defect. Being a Sprint TC, we are usually asked to go out and inspect the device, open it up and see whether the soldering points are intact or not. you can spot the difference rather quickly when it comes to defect or physical. The rep should have either gotten a TC involved or better yet a manager involved immediately. Most customers, and i mean that with all due respect to both parties, would much rather hear the reasoning from someone who is supposed to know what they are talking about. for some reason customers that i talk to seem to leave in a happier mood after speaking with me over the issue. I have had to step in during a heated discussion between a rep and a customer over issues like this, and I'm not even a lead, just a simple TC. Personally, I think it tends to sound a little more official from the person hired to actually WORK on the devices rather than hear from someone who simply sells it. We spend more time on our job opening them open and inspecting them, just like the reps spend their time selling customers on the device. just my opinion, I'm not looking to start a feud by any means
Click to expand...
Click to collapse
I agree with you, as a customer it does sound more official to hear the response from the person who is paid to actually work on the devices. A lot of people view salespeople as just that, salespeople. Someone to sell you something that you probably don't want or need, not someone to fix something that you have already bought and need repaired.
However, from a customer's point of view, he also may be arguing over the fact that it is for things like this in which he bought the insurance to begin with. If I'm spending $8 per month for God knows how long, the last thing I want to hear is "No, we won't repair your phone." In that case, Sprint could really do a better job of educating its customers as to what the insurance really covers. Most people view it as the equivalent of the add-on service plan that you can get at Best Buy or everywhere else, which basically will get your device fixed or replaced (or some money back) if your device fails after the manufacturer's warranty runs out. Apparently that isn't the case with TEP, however that's not how the salespeople sell it. I was in a Sprint store last month with my Dad upgrading his phone, and the sales rep offered it to us by saying "If anything goes wrong with your phone, bring it in and we'll repair it."
He had to backpedal when I started asking him questions about fixing water damage and extreme gross physical neglect...
BigJohn
Same exact thing happened to me. I called Sprint and still no luck. I eventually had a screen problem and the store replaced the phone for me.
Sent from my PC36100 using xda premium
I think that is a prime example of ignorance and lack of care for customers. I have been to many crappy sprint stores who have done similar things. Fortunately I have found a sprint store in my neighborhood who treats their customers with respect and are mostly knowledgeable. Tbh that customer should have escalated it to talk to the manager or just go to another sprint store.
Sent from my PC36100 using Tapatalk
The repair stores are filled with 1 good person to fix phones and 5 idiots. They all depend on 1 tech to actually fix things, and when they can't, the only solution to their problem is.. uh.. Ill have to have u call Asurion. Idiotttts.
This is exactly why the reps in my store immediately hand off any problem phones to a tech. They ask qualifying questions but never argue with the customer. It's up to the tech to determine what's wrong with the phone, and if necessary, "argue" with the customer.
I always explain TEP with a car analogy. You pay an insurance premium on your car in order to carry coverage. If you wreck your car, you pay a deductible and have it fixed.
Evo charging port is a very sensitive issue. I've had some that are obvious physical damage yet the customer still argues and calls me a liar.
So what does TEP actually cover?
cmsjr123 said:
So what does TEP actually cover?
Click to expand...
Click to collapse
Ability to get upgrades every 1 year instead of every 2 years. That's about it.
Sent from my EVO
I find that going to an authorized retailer with a repair center works better, I went to a sprint store and they wanted me too buy this or that, battery, etc... Went to a reseller and they replaced my uninsured phone for $35, under faulty USB charger. Also try to go on days they aren't slammed with customers so they can give you the proper attention..
mbaseball3 said:
Ability to get upgrades every 1 year instead of every 2 years. That's about it.
Sent from my EVO
Click to expand...
Click to collapse
Seriously?
Sent from my Nexus S 4G using xda premium
DirtyShroomz said:
Seriously?
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
Lol, yeah! I envy everyone else here with their success stories. Sprint stores do chit here for their customers! I'm on a 6 line business plan and they say sorry can't help you any time I walk in to a repair center. We been with sprint since a little before Nextel merger; how ever many years ago that was. I have yet to get a phone properly taken care of even with our insurance. I feel that when they see that there is an issue in device and that they should fix, they just point me to asurion. They never help. Feed us excuse after excuse. Anyone in the orange county area of California have good repair center experiences? Won't be surprised if all responses are No!
Sent from my EVO
mbaseball3 said:
Ability to get upgrades every 1 year instead of every 2 years. That's about it.
Sent from my EVO
Click to expand...
Click to collapse
Umm, absolutely not.
Hmmm
I've had my share of issues with the Sprint store where I live. Almost from the time I got the phone I was having issues with it and all they were willing to was a factory reset. They actually let me sit in the store for over an hour (with my two year old son) the last time I went. After we were both tired of sitting I got up and asked the tech about it. He told me "Oh yeah, well the screen is locked and I couldn't get into it" I was floored and pissed off. Someone could have asked me considering I told them I would wait. After that I decided it was time for me to figure it all out on my own.
mskeys2xx3 said:
I've had my share of issues with the Sprint store where I live. Almost from the time I got the phone I was having issues with it and all they were willing to was a factory reset. They actually let me sit in the store for over an hour (with my two year old son) the last time I went. After we were both tired of sitting I got up and asked the tech about it. He told me "Oh yeah, well the screen is locked and I couldn't get into it" I was floored and pissed off. Someone could have asked me considering I told them I would wait. After that I decided it was time for me to figure it all out on my own.
Click to expand...
Click to collapse
Wow
Sent from my PC36100 using Tapatalk
mskeys2xx3 said:
I've had my share of issues with the Sprint store where I live. Almost from the time I got the phone I was having issues with it and all they were willing to was a factory reset. They actually let me sit in the store for over an hour (with my two year old son) the last time I went. After we were both tired of sitting I got up and asked the tech about it. He told me "Oh yeah, well the screen is locked and I couldn't get into it" I was floored and pissed off. Someone could have asked me considering I told them I would wait. After that I decided it was time for me to figure it all out on my own.
Click to expand...
Click to collapse
We have data preservation sheets for that, which all customers are required to sign. It includes a place to draw your pattern lock or write down any other codes.
Well it would have been nice if someone had asked/told me that when they took my phone. I like just stop talking and give me my phone back before I am unable to control this urge to punch you in the face.