Database Users

Touch screen not responding

Well i think my Polaris has finally given me the finger.
The touch screen no longer responds to finger/stylus presses. If i press randomly for long enough it does register a click, but never in the right spot or consistently.
What do you think it could be?
Ive tried reloading different roms that have worked perfectly before, hard resets, and ive even tried taking it apart and reconnecting the connectors.
It was dropped a few days ago but it was fine, then one day, while doing nothing in particular it decided to stop responding to touch input, the normal buttons work fine.

My XDA Orbit2 (same as Cruise) has the same problemccasional freezing and touch screen decalibration (needs to be recalibrated every 5 min). problem is that this occurs infrequently. therefore i have lost hope that sending in for repair would work.....

i have a same problem..
my polaris's touch screen sometimes not responding to any touch.
i have to connect it to my computer or battery charger, and then it will work again.
can anybody explain to me why??
thanx before

same happened to me last week! well, its on its way to o2 service partner right now... guess it was supposed to brake in about 7months from now.
adderz91 said:
Well i think my Polaris has finally given me the finger.
The touch screen no longer responds to finger/stylus presses. If i press randomly for long enough it does register a click, but never in the right spot or consistently.
What do you think it could be?
Ive tried reloading different roms that have worked perfectly before, hard resets, and ive even tried taking it apart and reconnecting the connectors.
It was dropped a few days ago but it was fine, then one day, while doing nothing in particular it decided to stop responding to touch input, the normal buttons work fine.
Click to expand...
Click to collapse

Hi!
I broke my touchscreen (Tytn2) and replaced it with a touchscreen from ebay for 10 €.
It works, but there are some problems:
1. I have to press very strong onto the screen for a signal!
2. On the edges i have to press very very strong - even stronger then in the middle.
3. the signal itself is on the right position......
4. i have already tried to reset the sensitivity of the touchscreen (and increase/decrease it)
5. i have already aligned the screen several times....
My questions are:
1. is it installed well?? (I had to connect 4 pins on my own.....)
2. if it gets the right signal (but only when I´m pressing very strong), can there be anything wrong with the connectors?
PLEASE HELP ME!
greetings!

Well i was SO close to just giving up and buying a new phone.
I found however, an entire brand new housing for the low low price of $65 AUS. I could of just bought the digitizer for about $30.
When i look at the devices out there...they arent that great...i was going to get a Nokia E72 but realised i would miss the touch input.
So i will suffer along with my touch cruise, checking these forums for updates on the Android progress
ANd ill have a spiffy new case to boot.

My 02 Orbit 2 touch screen has stopped working also - I found that a temporary solution is to hold the top of the screen tightly over the earpiece
It would register touches, enough to Flash back to Original ROM
It Going back to 02 this weekend.

Lower part of screen stopped responding

After 4 months of flawless work, the lower part of the screen (a strip several millimeters from the edge) suddenly stopped responding properly!
E.g., all buttons in this area (including launcher/phone/+ on home screen) either don't work at all, or sometimes activate after a while when strongly pressed with the thumb (orientation doesn't matter).
Just two hours before they responded fine to the index finger.
Also, I've noticed that when I "multi-touch" the lower line in a file browser with two fingers, it works nice! Buttons are too small for that, however
I first tried to restore backup, but it didn't help, of course.
Has anybody had the same problem?? I guess it's a warranty case ...

I would agree, it's probably a hardware problem that you'll have to bring your phone in for service to get fixed.

I'm having that same problem my self, but just now and then. What helped with me is that I press the upper left corner of the phone with my other hand and then the lower part works fine, so i think i should get a new digitizer or its just loose connector.

im having the same problem , i have put up with it for the past few weeks and its driving me nuts now. today i did a factory reset which made no difference , i called htc who didnt sound a bit suprised by my phone call it gets picked up tomorrow morning to go for repair so the question is ... is this a common fault? and how the hell am i gonna cope without my hero in my pocket ?

Yeah happened to mine last week, a few have had the same issue where it's just the launcher bit not responding. Although the good news is that I'm getting it back tomorrow though so it's good times!

I had the same problem with my touchscreen (after a month or so!)
Mine got picked up thursday by HTC and I just checked the tracking site and they just recieved it.
I wonder how long it's going to take

Visited their service center last week.
They've immediately replaced my screen with a new one without any ado. Now everything works as before!
BUT a friend of mine who bought his Hero in January is having similar problems now...

It is a common problem according to HTC.
Mine was repaired in just 10 days.

Same problem here, did htc said anything about this problem? is it a common fault?
thank you

I said it in the post above yours.

ah yes, right, thank you

mach2005 said:
It is a common problem according to HTC.
Click to expand...
Click to collapse
If they acknowledge it officially, couldn't you provide a link please?

i gave mine last week to repair, they returned to me unfixed. on the paper stated that they only updated the software, what a dumb this htc guys. need to go back and tell them again the same story. im wasting my time only for this. wtf

I recently had this problem. The 3 buttons at the bottom of the screen wouldn't respond, took it into T-Mobile who said I'd have it back within about 7 to 10 days... 3 weeks later I got a text saying I could collect my phone...
On the paper sheet it says they've replaced the lens.. Which I can see they have as before I had a miniscule hairline scratch near the top.
They also mention a software update (1.0.0.A6288)
Either way it works nicely now.

I've recently experienced the same issue - the lower part of the screen, the one where the LauncherPro icons usually are stopped responding to touch. If I press really hard it works sometimes, but it's pretty annoying. I didn't sit on the phone or drop it recently, it just stopped working all of a sudden.
Is there anything I can do, as the phone is out of warranty ?

HTC South Africa gave me a new hero after I took mine in for the 3rd time. Hardware problem. Very happy with their service.

i have this exact same problem, is the only solution to send to htc? >_> Cuz my warranty's out already unfortunately... i flashed my hero to CyanogenMod 7 and it seems to have helped, but still not completely responsive... I also have a problem where at times i completely lose control of my touch screen where the spots i touch seem to respond to opposite sides of the screen... anyone else?

Remove battery, Remove sim card. put a dryer on the htc logo for about 40 mins. put the phone under a heavy object. Let it dry for about 15 mins and your fixed.

^ wtf do u mean?... are u just being a gimp...

VillainRocks said:
Remove battery, Remove sim card. put a dryer on the htc logo for about 40 mins. put the phone under a heavy object. Let it dry for about 15 mins and your fixed.
Click to expand...
Click to collapse
i am having the same problem and i badly need to solve it please could u tell me that what do you exactly mean by put a dryer on the htc logo
thanks

hero touch screen unresponsive

hey guys, i have started experiencing weird issue with my hero since last week (bought it last december). the sense ui behaves weirdly and when moving across scenes its getting unpredictable with the touch response. if i go back to my home screen, it still feels am trying to oscillate between multiple screens.
on top of it, using smart dial has become a pain with its unpredictable behavior.
Though factory reset would help but now the touch is unresponsive that i couldnt sign in to my google account as keypad doesnt recognise my entry.
any one experiencing this issue? on top of not getting androind 2.1 this has been a real bad week.
any help is much appreciated.
cheers.

Go into the recovery menu and do whatever thar? I'm not sure this will help as capacitive screens seem quite failsafe, contact orange/insurance

serenity373 said:
hey guys, i have started experiencing weird issue with my hero since last week (bought it last december). the sense ui behaves weirdly and when moving across scenes its getting unpredictable with the touch response. if i go back to my home screen, it still feels am trying to oscillate between multiple screens.
on top of it, using smart dial has become a pain with its unpredictable behavior.
Though factory reset would help but now the touch is unresponsive that i couldnt sign in to my google account as keypad doesnt recognise my entry.
any one experiencing this issue? on top of not getting androind 2.1 this has been a real bad week.
any help is much appreciated.
cheers.
Click to expand...
Click to collapse
Yeah I have the same problem, and factory reset doesn't help...
I'm gonna go to the Sprint store, and you should contact your carrier support. This problem is caused by device overheating, which damages the inner LCD screen. This screen makes the outer glass or reinforced plastic screen responsive.
It's free to fix with insurance, and $100 without. Of course, there is the chance that your carrier could be nice to you and replace it for free...

similar problems on my end too! gonna go to sprint soon

I have had this problem with my HTC hero on T-Mobile here in the UK earlier this year. Took the phone back to T-Mobile and they sent it off to HTC. After almost a month without my HTC I started to get annoyed. Eventually I got the phone back and was told that the main circuit board had been replaced.
The phone's been ok for about three months and now it's started again but appears that it's only the bottom part of the screen thats affected, where the three touch screen buttons are.
The phones going back again today but interestingly I worked out that it only seems to do it when the phone has been in my pocket and has got warm. The effect is that I can't press the touchscreen 'Phone' button or any of the buttons at either side of it but if i press any of the icons above them the phone button will be activated. (wierd!).
Now here's the thing, if I leave the phone on a flat surface in a cool air flow for a few minutes then everything goes back to normal. Which leads me to think that the problem is temperature related.
Regards

Quite strange, mine has started doing that too. Only when its warm though... Lol.

HTC has confermed to me that many Hero's have a bad touchscreen.
They will repair free under waranty.

[Q] hero in winter

During the cold times i got huge problems with my screen... I'm not able to press "L"
and also the border of the screen got huge problems to respond on my touch, and sometimes the screen starts to jump from left to right.. but when i lock the screen and the 'task killer' kills some apps (FB, google search) then it oks.. any suggestions, tips ? I'm using FroydVillain 1.7.2

Have you tried wiping (full wipe) and installing a new ROM? that might help, although its unlikely to really. I sounds to me like a failing touch panel, but I'm no expert

I started having the same problems after flashing cronos 009, but then my little boy had pressed the screen a bit as well so don't know what did it
same problem like you but i had problems with letters 'M' and the backspace arrow
I flashed the original Htc rom and it kinda improved a bit
I rerooted and tries other roms and still had to problem
Now what I did was hard reset my hero and running the official Htc rom and its a lot better now atleast the screen aint jumping anymore.
I still have root but decided no more custom roms for me now

how cold its winter for you?
please what is bottom level degrees for hero working and magic also?
ty!

Is it just the bottom of the screen, that isn't reacting correctly? It might also be a hardware issue of the touchscreen... I had this some time ago, seems to be a common problem/bug among heroes... but that shouldn't have to do anything with temperature. Just to let you know, in case it gets worse...

I had the same thing as you, only I had it all the time, when the screen gets warm (charging) then it worked fine (not moving by its self) , but I the bottom of the touch screen was totally dead, I had to rotate 180 to type and use the trackball to reach the menus :-D . A while after the track ball was almost totally busted, I purchased a new digitizer on eBay, it works perfectly, (this post is the evidence..) I had to open and move the connector about 10 times before it worked well, but this definitively fixed it
Hope this helps
Sent from my HTC Hero using XDA App

I had this exact same behaviour but I hadn’t attributed it to the cold weather. The stock ROM seemed fine but any custom ROM had the issue. Anyway I sent it back to HTC under warranty and they replaced it with one that works fine.

I heared this same stuff about the iPod. When putting it at a window when its very cold it brakes the screen.

Unresponsive touch screen :(

The top part of my phone does not respond to touch anymore... it is impossible to bring down the notification bar... and once in a while the whole screen goes unresponsive.. tried factory reset but still the same problem..

am having the same problem since 2 days back
after reading some of the posts i found that the Digitizer For HTC G6 Legend A6363 should be replaced with new one i ordered mine from ebay
ebay.com/sch/i.html?_from=R40&_trksid=p5039.m570.l1313&_nkw=Digitizer+For+HTC+G6+Legend+A6363&_sacat=See-All-Categories
waiting for the item to be delivered

I've also got a touchscreen issue: the area of the notification power widgets is unresponsive... the rest of the screen works fine, but I don't know for how long :/

nnssxx said:
I've also got a touchscreen issue: the area of the notification power widgets is unresponsive... the rest of the screen works fine, but I don't know for how long :/
Click to expand...
Click to collapse
Do you have widgetlocker, by any chance ?
Or a lockscreen replacement which disable the notification bar during the "slide to unlock" state ?

I didn't know there was such thing as widgetlocker. I use CM7 latest nightly, never seen that thing.

I also facing this problem from last 2 weeks and i also think this is digitizer problem. If anyone else found the solution else changing the digitizer, then please post.
This is beautiful phone but htc added a poor quality things in it, due to which many users facing such problems.

Nah.. I dont think its because of widget locker.. its the digitizer..

well that's a shame, gotta buy a new digitizer on ebay after just over 1 year of use...

I know.. this sucks... Im planning to upgrade though.. Any of u guys have any suggestion?

Depends on your carrier if you want suggestions for an upgrade.
...but that would drive the post off-topic.
Sent from my HTC Legend using XDA App

I have the same problem. my screen doesnt work anymore because some water got in from the grill above the screen :S
should I try to take apart and dry off or shall I buy a new digitizer directly?

I think it may be a good idea to try disconnecting your digitizer and reconnect it as it just might be helping. I did it on my girlfriends legend and it has been working perfectly ever since. Maybe a good idea to at least try that before buying a new one. So i guess it could be in the connector to? At least this worked for me.

My touch screen dosent work at times. but after rebooting the phone the problem becomes solved. But the problem comes again after a week or so. Any suggestions guys??

Earayil said:
My touch screen dosent work at times. but after rebooting the phone the problem becomes solved. But the problem comes again after a week or so. Any suggestions guys??
Click to expand...
Click to collapse
I also have this problem, but if I wait a couple of minutes the touchscreen
becomes responsive again. Half of the screen works when it's unresponsive (right half of the notification bar and down). It's quite annoying but I cannot afford a new phone at the moment.
I'm also wondering if this might be temperature related, this problem reoccurred very often during the summer but stopped during the winter. But now (spring) it's back again.

My problem got worse and the phone became totally unresponsive, changed it, got a new phone.

Tanayar said:
I also have this problem, but if I wait a couple of minutes the touchscreen
becomes responsive again. Half of the screen works when it's unresponsive (right half of the notification bar and down). It's quite annoying but I cannot afford a new phone at the moment.
I'm also wondering if this might be temperature related, this problem reoccurred very often during the summer but stopped during the winter. But now (spring) it's back again.
Click to expand...
Click to collapse
exact same problem here, mine works when it feels like working, totally random, I simply can't understand why, I doubt it's the temperature... I think its in the device theres something wrong, I smack it numerous time and it works right after a big smack on the screen, or rub your whole hands on the screen, also, the angle you are holding the phone affects this problem, if none of these work, a phone restart always makes it work at the beginning. Oh boy did my phone took and taking much beating... oh well, I wish I could permanatly fixed the problem here, as I was thinking of handing the phone to my brother when I upgrade, I'm using CM 6.1.

I still recommend the same thing that i posted earlier here, her screen still works perfect.

I had the same problem few months ago. The problem is with the touch digitizer. I bought a digitizer on ebay and replaced it myself. After that my phone has been working fine. Its not that hard to replace it if you have a small knowledge about hardware.

I use to get that unresponsive screen issue only in the summertime, plus it gets worse if I add humidity (read: sweat). I just need to give it some time then to dry off/ cool down outside my pocket, and it's all fine again.