Related
I called a Tmo rep, she said that there is no insurance available thru Tmo for the N1 since I bought it directly from google.
Does anyone know of any third party insurance
Pissed I dropped so much money and I'm not even covered if its lost/stolen, might have to sell it tommorrow when it arrives.
icegad said:
I called a Tmo rep, she said that there is no insurance available thru Tmo for the N1 since I bought it directly from google.
Does anyone know of any third party insurance
Pissed I dropped so much money and I'm not even covered if its lost/stolen, might have to sell it tommorrow when it arrives.
Click to expand...
Click to collapse
I bought some coverage from Squaretrade. It is like $70 for 2 years of coverage. Damage is covered up to $399. $130 short of the Nexus total price, but hey, I'd rather be out $200 (price of the Warranty included) than $530 should I somehow break it.
After 2 years time, I'll be due a new phone anyways
I get mine through my bank account. Might be worthwhile if you need travel insurance/breakdown cover etc.
http://www.lloydstsb.com/current_accounts/added_value_accounts.asp
Both Google and TMO confirmed that there is no insurance offered for the N1.
At this time, insurance is not offered for the Nexus One. We appreciate your feedback.
Regards,
The Google Team
Click to expand...
Click to collapse
I wouldn't even consider making a claim against my homeowner's for this. That would be ridiculous. I'm looking into other solutions.
I just visited the t-mobile store to activate my N1 and I asked them about the insurance. The rep said that they will *probably* be able to insure the phone soon. The rep also suggested to add the insurance to my plan so once the insurance policy starts I'll be covered.
Not sure how knowledgeable the rep was or if it was complete bull****, but I got the insurance anyways, just $5 a month.
whats the warrenty on the n1?
aad4321 said:
they will never be able to ensure the phone. the insurance for tmobile is 3rd party and they said no because it is not a tmobile phone, but an unlocked device not even supported by tmobile
Click to expand...
Click to collapse
I agree with this line of thought. It's a similar situation to the iPhone which has never been insurable through AT&T and Asurion (that's the insurance carrier's name).
whats the warrenty on the n1?
Click to expand...
Click to collapse
I believe it is the same as all other wireless handsets; one year from date of purchase.
a phone doesn't look like a really good thing to insure on paper... to an insurance company.
$5 / month = 106 months = 8.833333 YEARS for them to recoup their costs if you spaz out and kill your phone. (Assuming the full $530 price)
i wouldn't insure that thing either. buy it, use it, don't break it.
I just talked to my TMO Customer Care rep and they confirmed that as soon as I started to use my Nexus One phone, my existing insurance started covering it (instead or my G1).
You have the opportunity to get the handset insurance within 14 days of purchasing the phone. This applies whether you purchased it from TMO or Google. You must bring in your proof of purchase, from Google to a corporate TMO store and have them set it up if you currently do not have insurance.
The only reason that I bring this up is due to the questons about bootloader unlocking and warranty. The deductible with Assurion (TMO's insurance provider) is $130 (she believed) But this is better paying the full $530 for a replacement.
how much per month is insurance?
QMAN101 said:
I just talked to my TMO Customer Care rep and they confirmed that as soon as I started to use my Nexus One phone, my existing insurance started covering it (instead or my G1).
You have the opportunity to get the handset insurance within 14 days of purchasing the phone. This applies whether you purchased it from TMO or Google. You must bring in your proof of purchase, from Google to a corporate TMO store and have them set it up if you currently do not have insurance.
The only reason that I bring this up is due to the questons about bootloader unlocking and warranty. The deductible with Assurion (TMO's insurance provider) is $130 (she believed) But this is better paying the full $530 for a replacement.
Click to expand...
Click to collapse
But there's a catch they don't replace it with another nexus. They compensate by giving u a phone of equal value. Its an internal memo that was passes around(I work for T-mobile) ill find it and post it when I get to a PC.
the PHP Bundle (premium handset protection) is $5.99/mo.
I just wanted to state that I too was quote that Asurion has a $130 deductible for a replacement N1.
I was however told that as of Saturday night that the only way to get insurance for for N1 is to have insurance on your previous handset. The N1 is then grandfathered in.
Again, this is just want I was told. I'm sure we'll get some more concrete details as time goes on.
I can confirm that Tmo will not replace the Nexus One. I canceled my insurance.
I didnt have insurance on my g1 so im screwed then?
Tmo will not insure the n1 since it was not purchased directly from tmo
they even had me drop the insurance on my g1 because they said the n1 was going to be my primary phone
icegad said:
Tmo will not insure the n1 since it was not purchased directly from tmo
they even had me drop the insurance on my g1 because they said the n1 was going to be my primary phone
Click to expand...
Click to collapse
T mobile needs to get their effin' story straight.
There are 4 different stories so far on this post.
the day before my nexus came i called tmobile to cancel the insurance for my mytouch 3g. She said there were no insurance options available from tmobile for the nexus one...kinda sucks, i wonder why google or htc couldnt make money offering something...
:/ i too have heard multiple stories. asurion does have insurance for google's nexus one though. 5 bucks a month, 130 deductible.
http://phoneclaim.com/t-mobile-program
speaking with asurion right now. already spoke with t-mobile, and they said because not purchased through them, won't insure. so far, asurion is saying it is covered, sign up for coverage through t-mobile. seems like some finger pointing and blame gaming.
lol. asurion says 'yes, it's covered, contact tmo customer service'. tmo customer service says 'no php'. so, sounds like you're screwed.
I was able to add it but tmobile said it will get you a comparable model in case something goes wrong with your nexus one. weird!
ah, it gets rewritten again. here's the scoop, and this is from t-mobile. you can get the same rep with whom i spoke, rep id = 3828599.
you CAN get insurance, but no extended warranty. it will be covered with the normal 1 year thing (which is different than my current sprint settings, where it's covered as long as i keep paying). TMO was using information from last week that said they weren't covering it. they are now. think i'll get the phone tonight
wait so if we do have insurance and we switch to the nexus and it breaks will we get a new nexus or a comparable phone?
reports are that if you break it right now, it'd be 'comparable', because asurion doesn't have them. but, they're getting them. so, it should be a replacement, if you can wait to break it, lol
finally picked up my N1 from fedex, went directly to Tmo without passing GO, then got insurance for 6/mo, but i never asked if they would replace with another N1, now i gotta call for myself...thanks for the update though.
Asurian does cover the Nexus One, I talk to serveral rep from assurian and they confirm it. It's even on their page. Who cares what tmobile say, they're not replacing your phone.
Check here http://www.phoneclaim.com/t-mobile-program
Select your manufacture (Google) then you will see the Nexus One and how much the deductable is.
I just called Tmo for the second time about insurance on the N1. At first, she told me that they don't cover it, but I told her about my first call to Tmo (last Sat) and how the rep told me it IS covered if you already have coverage (PHP) on a G1 or similar. She put me on hold for a minute or two, and said there was nothing in her documentation that said Tmo will cover it. I asked her if she could conference Asurion in on our call, and she said "sure, hang on". When she came back, she didn't have Asurion on the line, but said when she went to the "contact Asurion" link/page whatever, it had more information about the N1, and specifically stated that they WILL cover it if you ALREADY have PHP.
I then asked her to check that my account reflects the fact that I have a Nexus One, which it did. I didn't want to call up one day needing to use the PHP and have them say "oh, we never knew you had a Nexus One".
So that's twice I've called up and been assured that my N1 is covered.
She added that they're all very new to the N1 and the learning curve is steep, and that they have new memos coming out every day concerning the N1.
I just called and all the Tmobs representative needed was give them my IMEI.
I just registered my nexus phone on my existing insurance that I have had since the G1 > CLIQ > nexus one. It was fast, easy and painless.
I spoke with Asurion (T-Mobile's insurance affiliate) and the Nexus One is supported though them, it's $4.79/mo and proof can be found on their website:
http://www.phoneclaim.com/t-mobile-program
They weren't able to answer my question if I would get another N1, and I didn't have a lot of time but I'll inquire tomorrow about it further.
Everybody should still be within 14 days of the purchase and you can still add it to your T-Mobile plan (though keep in mind as CSRs we were originally told it couldn't be used on a nexus so you might have to convince the rep to add it, show them that link any rep can load that URL.)
I would consider skipping asurion and go with SQUARE TRADE warranty service.. flat fee and includes accidental dropping and water damage, reaosnable price.
I covered my HTC HERO this way... They claim to cover all smartphones... but coverage is limited to $400, so then again, not sure the total costs comparison over time. (I will say this: I had used Asurion for 2 differnt t-mobile phones, and surprisingly they were always easy to get replacement phones from; not at all what you normally expect from an insurance co when it's time for a payout.)
but just fyi:
http://www.squaretrade.com/pages/cellphone-landing3
noderat_tmobile said:
I spoke with Asurion (T-Mobile's insurance affiliate) and the Nexus One is supported though them, it's $4.79/mo and proof can be found on their website:
http://www.phoneclaim.com/t-mobile-program
They weren't able to answer my question if I would get another N1, and I didn't have a lot of time but I'll inquire tomorrow about it further.
Everybody should still be within 14 days of the purchase and you can still add it to your T-Mobile plan (though keep in mind as CSRs we were originally told it couldn't be used on a nexus so you might have to convince the rep to add it, show them that link any rep can load that URL.)
Click to expand...
Click to collapse
I spoke to a Tmo rep this past weekend who assured me the Nexus One can be added to an existing policy, but cannot be added (by Tmo) if you don't already have one. He said he spoke to Asurion personally, and spoke to his managers.
I just got off the phone with T-mobile and they were able to add insurance for my Nexus One for 5.99 and will replace it with another Nexus One for 130.
I got insurance
If you have a decent bank account in the UK, you get free mobile phone insurance. I insured mine with Lloyds bank today.
Change your insurance to the $4.79 option, the $5.99 includes T-Mobile's warranty program which is not covered (but it will cover any other T-Mobile phone you have used before!)
Just called T-Mobile and the CSR transferred my G1 insurance to the Nexus One (Cheaper by ~$1 a month).
What exactly does this warranty cover....
Glass break?
Theft?
Water damage?
quicksite said:
I would consider skipping asurion and go with SQUARE TRADE warranty service.. flat fee and includes accidental dropping and water damage, reaosnable price.
I covered my HTC HERO this way... They claim to cover all smartphones... but coverage is limited to $400, so then again, not sure the total costs comparison over time. (I will say this: I had used Asurion for 2 differnt t-mobile phones, and surprisingly they were always easy to get replacement phones from; not at all what you normally expect from an insurance co when it's time for a payout.)
but just fyi:
http://www.squaretrade.com/pages/cellphone-landing3
Click to expand...
Click to collapse
+1 on squaretrade, their warranty is much better, and they process claims really fast.
Squaretrade doesn't cover loss or theft. Asurion covers pretty much anything but acts of war as long as the nexus is the last device used on your sim card.
I just confirmed that my nexus one is covered by asuripn which is pretty sweet.
I called and got mine switched from the $5.99 plan to the $4.79 plan.
It was funny the rep on the phone mentioned the 14 day period to get the insurance then asked me when I got the phone to see if I could get the insurance.
Me: "It's only been out a week."
Her: *awkward silence*
I pay jus $30 a year with state farm in the u.s. to have mine insured
xManMythLegend said:
What exactly does this warranty cover....
Glass break?
Theft?
Water damage?
Click to expand...
Click to collapse
Yes, yes and yes. Asuiron is awesome. Squaretrade is a complete ripoff. Good luck if you lose your device. And between what you pay for the deductible ($50), the difference in price between what you get ($399 max) and the cost of the device ($530) and the cost of the warranty, you are better off not getting any coverage.
Remember, Asurion offers INSURANCE and Squretrade offers a WARRANTY. You have a 1-year warranty with HTC anyway. Asurion will cover it no matter what. They had a G1 in my hands in less than 48 hours. I put it a claim at 6PM on a Monday, they confirmed it on Tuesday and I had the phone Wednesday morning. There is a $130 deductible and $4.79/month but I must say that the first few days without insurance was nerve-racking. For less than $5/month I pretty much don't care what happens to my phone now. It is worth every penny.
Just an update to all of this.
Firstly, thanks very much to AndroidAppCritic for all the help!!!!
Secondly, i finally got my Nexus One. Went to my local T-Mo store this afternoon, told them what plan i wanted (Even More Plus 500) and after the entire store ooooohhh and aaaahhhhh over the Nexus, the sales girl asked if I wanted the $4.79 or $5.99mo coverage for the phone. I was shocked and told her what a fiasco it had been for users earlier in the week.
anyway, thanks again to everyone and off I go into "happy land"
I called Tmobile today.... had my handset insured in like 5 minutes total. There was really no confusion from the phone rep.
Thanks for everyones advise and input above!
usmc2k said:
I pay jus $30 a year with state farm in the u.s. to have mine insured
Click to expand...
Click to collapse
Does this cover theft & drop/break?
Just spoke with asurion and they told me it covers lost stolen or phyically damaged with a 130 deductible
Just called T-mobile to add the $4.79 coverage. Easy breezy.
i had a g1 with t-mobile and ive had my nexus one since they came out
just today i got a letter from them letting me know that they now cover my nexus!
if anything goes wrong its only a 130 deductible!
btw the company is asurion
i pay 4.79 a month for this coverage
We already know.
I got a letter from Asurion today telling me that they do not cover the Nexus One. WTF?!
yep. this is pretty darn old. search before posting, pretty please
cheaper options are also available... again search is your friend
http://forum.xda-developers.com/showthread.php?t=639202
danguyf said:
I got a letter from Asurion today telling me that they do not cover the Nexus One. WTF?!
Click to expand...
Click to collapse
This is actually worthy of discussing... Did you buy the insurance through T-mobile directly? I haven't received any such notification from Asurion.
Thanks for posting. There have been insurance posts but I haven't seen one where you could get insurance at this point. I bought the phone the day it came out. T-Mobile told me no insurance. I read on xda that yes insurance. I called T-Mobile back different person told me no and said call asurion. Asurion said they have insurance but since I didn't buy the phone from T-Mobile my insurance would give me a 'comparable phone' but not a nexus. So I bought a backup nexus. This is huge news for me personally because I may be able to sell my backup. Thanks OP, and thanks for not using the search option since this is new news and the search function is frequently ineffective.
when i went to t-mobile and got my sim for my even more plus no contract plan, they told me the phone is insurable, 5.99 a month 130 deductible
I know this was posted in another thread but I wanted to reiterate it here. Call your normal insurance company and insure it through them. I have State Farm and I pay $2.40 per month with ZERO deductible. It's also a stand-alone policy so that if I need to make a claim, it doesn't affect my other policies.
It has been backorder since the beginning. I doubt they ever stocked it. I have been waiting for my replacement for 3 weeks now.
yeah, state farm just cuts me a check for $529, and i buy a new one thru the google store
Can someone explain the difference between Sprint's ERP, ESRP, and TEP?
I called and asked Sprint, but I think we both got confused. From what I gather:
ERP (Equipment Replacement Program) - $4.00/mnth covers pretty much everything with a 100.00 deductible on smartphones.
ESRP (Equipment Service Replacement Program) - $4.00/mnth covers basically what ERP does?
TEP (Total Equipment Protection) - $7.00/mnth covers ERP and ESRP
What do you recommend? I'm leaning towards ERP (4.00), we currently don't have insurance on our iphones (att doesn't provide it), but would like it. Just don't want to spend 7.00 each line for no good reason.
Also there is Squaretrade for $144.00 for 2 years or $6.00mnth (probably less with coupons).
jeffla said:
Can someone explain the difference between Sprint's ERP, ESRP, and TEP?
I called and asked Sprint, but I think we both got confused. From what I gather:
ERP (Equipment Replacement Program) - $4.00/mnth covers pretty much everything with a 100.00 deductible on smartphones.
ESRP (Equipment Service Replacement Program) - $4.00/mnth covers basically what ERP does?
TEP (Total Equipment Protection) - $7.00/mnth covers ERP and ESRP
What do you recommend? I'm leaning towards ERP (4.00), we currently don't have insurance on our iphones (att doesn't provide it), but would like it. Just don't want to spend 7.00 each line for no good reason.
Click to expand...
Click to collapse
Get it belive me you will need it when you loose your phone belive meee
daniel0260 said:
Get it belive me you will need it when you loose your phone belive meee
Click to expand...
Click to collapse
I pay $7 a month for TEP and I love it, peace of mind, especially with a pricey device like the evo
mrono said:
I pay $7 a month for TEP and I love it, peace of mind, especially with a pricey device like the evo
Click to expand...
Click to collapse
Why TEP and not just ERP? What advantage does TEP have over ERP?
jeffla said:
Why TEP and not just ERP? What advantage does TEP have over ERP?
Click to expand...
Click to collapse
TEP covers pretty much everything. Notably, loss, theft and H20 damage. The other two plans are not as inclusive.
Equipment Replacement Program:
Insurance coverage for lost, stolen or physically damaged devices.
$50 non-refundable deductible applies per approved replacement
For full terms and conditions, see the Coverage Certificate
Equipment Service and Repair Program:
Provides coverage for mechanical or electrical failure, routine maintenance or failure from normal wear and tear.
No additional out-of-pocket charges to repair or replace your malfunctioning device
Over 1,800 Sprint Phone Repair Centers available to repair or replace your device. Visit www.sprint.com/storelocator for the nearest location.
For full terms and conditions, see the Service Contract
TEP is both of those put together, for $1 less a month than paying for both separately. (If you want to go read the full T+C, google "sprint insurance" and it will be first or second listed )
Bp3dots said:
TEP covers pretty much everything. Notably, loss, theft and H20 damage. The other two plans are not as inclusive.
Equipment Replacement Program:
Insurance coverage for lost, stolen or physically damaged devices.
$50 non-refundable deductible applies per approved replacement
For full terms and conditions, see the Coverage Certificate
Equipment Service and Repair Program:
Provides coverage for mechanical or electrical failure, routine maintenance or failure from normal wear and tear.
No additional out-of-pocket charges to repair or replace your malfunctioning device
Over 1,800 Sprint Phone Repair Centers available to repair or replace your device. Visit www.sprint.com/storelocator for the nearest location.
For full terms and conditions, see the Service Contract
TEP is both of those put together, for $1 less a month than paying for both separately. (If you want to go read the full T+C, google "sprint insurance" and it will be first or second listed )
Click to expand...
Click to collapse
I finally understand. Thanks, now it's time to decide what level of risk I want to take. ERP has a deductible, and ESRP does not basically. I think since we don't have insurance on our iphones and all has been well for almost 2 years, I think the ERP will be just fine.
They all have deductibles right? I am thinking of the Best Buy plan at 10$ a month since it has hardcore coverage and no deductibles.
setite said:
They all have deductibles right? I am thinking of the Best Buy plan at 10$ a month since it has hardcore coverage and no deductibles.
Click to expand...
Click to collapse
If you have sprint's ESRP then no (I think), but if you have ERP then yes, 50-100.00. If you have TEP, then yes if you damaged your phone/lost it... but no if it just stopped working.
Well that's what I think this all means. Sprint really needs to simply its insurance plans. Maybe just offer 1, not 3 plans.
if you bring a phone in and you have TEP or ESRP, and it is not lost or stolen or you ran it over with your car (i.e. normal wear and tear), then you don't pay a deductible. even if you have TEP, the deductible only applies if it falls into the category covered by ERP.
I think that Sprint insurance is b.s ..I have tep pay $7 and just bought my hero on march beatbuy offered the $6 a month if they can't fix it ,they give u a new device.my hero went bad last Wednesday thursday I took it to sprint repair center they couldn't fix it.so I get a refurbished right away when they handed to me I noticed power button don't work,they ordered another refurbished for sat,so another 8 miles of driving to pick it up and its another refurbished that is all scuffed up audio jack is messed up .so if I just bought my hero 2 months ago why did I kept ok getting refurbished devices they said its policy.well after calling like 20 times customer service speaking with reps,managers,supervisors I got a brand new hero, when I could of just bought the best buy insurance..with evo am getting the best buy insurance
jocampo86 said:
I think that Sprint insurance is b.s ..I have tep pay $7 and just bought my hero on march beatbuy offered the $6 a month if they can't fix it ,they give u a new device.my hero went bad last Wednesday thursday I took it to sprint repair center they couldn't fix it.so I get a refurbished right away when they handed to me I noticed power button don't work,they ordered another refurbished for sat,so another 8 miles of driving to pick it up and its another refurbished that is all scuffed up audio jack is messed up .so if I just bought my hero 2 months ago why did I kept ok getting refurbished devices they said its policy.well after calling like 20 times customer service speaking with reps,managers,supervisors I got a brand new hero, when I could of just bought the best buy insurance..with evo am getting the best buy insurance
Click to expand...
Click to collapse
Thank you for posting this experience. This is what I hate about the warranty on my Amazon Kindle. I had a Kindle that died in 11th month. They sent me a refurb that looked good, but died in the 100th day . I have another refurb that I hope doesn't die right after the warranty. The worst for Kindle is that the refurbs have 3 month warranties instead of 12 months. I guess I will pay the extra 3$ for the BB insurance then.
Isurance with upgrade
I know when you sign a 2 year contract you have to say if your want an insurance plan or not. Well I have one on my Hero and want to buy an EVO full out. Will I still have insurance on my EVO?
yes, once you have insurance on your account, any phone you add to the account then gets covered. even if you bought a use POS phone off ebay and added it to your account, it would be covered. there is a 2wk period after adding a phone where it can't be used.
so with TEP is there a deductible? I am confused... sorry..
I want to ask a question about the insurance company that works with sprint. Anybody that knows them well plz PM me. Its not a question I want to ask out in public...
joey3002 said:
so with TEP is there a deductible? I am confused... sorry..
Click to expand...
Click to collapse
If you have TEP, you only pay a deductable while filing a claim under the ERP portion. The ESRP portion has no deductable. So basicaly you will pay 50-100.00 if you break you phone, get water damage, lost or it was stolen.(ERP coverage) If it stops working throught no fault of your own, then there is no deductable. (ESRP) Buy both ERP & ESRP = TEP
I know, I know, their insurance options are confusing. If we decide to get the Evo, we will get the ERP insurance for $4.00mnth
So why not just go with ERP and no matter what happens, "I lost my phone"
seems pretty easy.. I was thinking of TEP but honestly, Ill pay the 50.00 for deductible..
Something seems off.. why would anyone want anything higher than ERP?
joey3002 said:
So why not just go with ERP and no matter what happens, "I lost my phone"
seems pretty easy.. I was thinking of TEP but honestly, Ill pay the 50.00 for deductible..
Something seems off.. why would anyone want anything higher than ERP?
Click to expand...
Click to collapse
I agree. But, with ESRP or TEP, you would pay 0 if your phone died from no fault of your own. But if you only had ERP and your phone died because of no fault of your own, you could say lost it, but you'd have to pay 50-100.00 dollars. So like all insurance, it comes down to the amount of risk your willing to assume. For example, I have 500.00 deductables on our cars, but someone else might think 250.00 is better. When I was 20, I had 1000.00 deductables.
If we switch to sprint, we'll get ERP. In the last 3 years with our iPhones, we have never needed insurance. So paying $7.00 dollars a month for TEP seems like too much, ERP for 4.00 is fine. I'm willing to pay 50-100.00 IF I ever need it.
is good if u dont mind going thru the hassle of them not having ur replacement at the repair center,or if u dont mind making a couple of trips if the refurbished phone u get is not a 100% hardware condition,,i made like 4 trips to the repair center and i just bought my hero on march my phone went bad and i got a replacement(refurbished) that power button didnt work and than another one 3 days later that was all scuffed up with paint chipping and 2345 calls mnftcre on 10\12\10 and paying $7 after 4 years .when best buy offered me a $6 equipment protection and if they cant fix it u get a brand new device...so i think is bs.,when i get my evo i will get the bestbuy insurance ...
sorry 10\12\2009
jocampo86 said:
is good if u dont mind going thru the hassle of them not having ur replacement at the repair center,or if u dont mind making a couple of trips if the refurbished phone u get is not a 100% hardware condition,,i made like 4 trips to the repair center and i just bought my hero on march my phone went bad and i got a replacement(refurbished) that power button didnt work and than another one 3 days later that was all scuffed up with paint chipping and 2345 calls mnftcre on 10\12\10 and paying $7 after 4 years .when best buy offered me a $6 equipment protection and if they cant fix it u get a brand new device...so i think is bs.,when i get my evo i will get the bestbuy insurance ...
Click to expand...
Click to collapse