Hi, I've searched but can't find an answer to my email problem:
I've got 2 POP email accounts set up on my phone, and until now have had no problems, but a couple of days ago the email tab on the ribbon at the bottom of the home screen shows I have one email in one of my accounts. However, when I go to that account no email is visible, so I can't delete it to get rid of the false notification. When other emails arrive in that account they are visible, and I can delete them when necessary.
This problem doesn't stop me using the phone, but it's a bit irritating - any help is gratefully received. Thanks.
I think it's due to active sync. Go to Outlook E-mail inbox. There should be an unread email in there.
Thanks for your speedy reply Myth1001, but I've already checked that possibility. When I say I've got 2 email accounts I mean 2 that I've set up: Audiosense.co.uk, my company, and Sky.com, a general domestic account. There is also the Outlook account, but I didn't set that up - I presume it's part of Mobile Office. The "stuck" email is in the Sky account. When I go to the email account screen, the Sky email icon has a green box with the figure "1" in it, but when I tap to open the message it won't open, and therefore won't delete.
I have both accounts set up to leave messages on the server so I get them on my desktop machine when I return home, so I'm going to try deleting the last few day's emails from the Sky server. I don't think it's that but I can't think of anything else at the moment.
I'll let you know what happens.
Related
Hey all,
I've been having some problems with POP3 and gmail on my TyTN/8525. That problem being: it doesn't work anymore. It worked great for about a week, then just stopped working for no apparent reason. I didn't change any of my gmail settings during this time.
After it stopped working, I randomly got 5 of the 100+ e-mails that I was suppsoed to get. Gmail is receiving them fine and I can see them when I login to gmail, they just don't get downloaded when my phone pops it. I can send e-mail through gmail's pop fine.
Anyone have a clue what my problem might be?
Thanks,
Todd
tkeebler said:
Hey all,
I've been having some problems with POP3 and gmail on my TyTN/8525. That problem being: it doesn't work anymore. It worked great for about a week, then just stopped working for no apparent reason. I didn't change any of my gmail settings during this time.
After it stopped working, I randomly got 5 of the 100+ e-mails that I was suppsoed to get. Gmail is receiving them fine and I can see them when I login to gmail, they just don't get downloaded when my phone pops it. I can send e-mail through gmail's pop fine.
Anyone have a clue what my problem might be?
Thanks,
Todd
Click to expand...
Click to collapse
Which wireless provider?
Have you tried deleting the Gmail account on the TyTn and then re-adding it?
Can you POP3 access it from you'r home computer etc (to make sure it is not a Gmail issue)?
If these do not help post you're setup so we can take a look
I think the problem seems to stem from the fact that Gmail breaks down your messages in groups, like around 300 or so messages at a time. On top of that, Pocket IE doesn't download the full messages by default and, as such, leaves a copy of the messages on the server. I think when this happens, Gmail doesn't prepare the next "group" of messages to send to you. Also, Pocket IE, by default, is set to show only messages from the last 3 days, so even though it may have downloaded a bunch of messages, you'll only see the ones that are 3 days old or less. You'll want to uncheck that option.
Try setting up your account as you normally would in the desktop mail app of your choice, Outlook Express for example. Make sure it isn't set to leave a copy of the messages on the server. If Outlook Express didn't download the first group of messages, make sure to do a manual send and receive. That will hopefully tell Gmail to prepare your next group of messages. Alternate Send/Receives with your phone and Gmail until you get to your most recent messages. Also, try putting recent in front of your user name, IE, "recent:[email protected]" instead of just your user name/e-mail address.
i find with gmail that it stops working every few weeks and i have to go into gmail on my pc and re-check the Get all pop email from now, ( it seems there are too many emails to be sent down )
using the "recent:" prefix before your login in your outlook username should fix this.
see
http://mail.google.com/support/bin/answer.py?answer=47948
I just got my Mogul last week, and i find this one thing annoying -- I have it set up for Gmail, checking with POP3, and what it does is will only display mail it has not seen before, which would be fine, but if i have an email in my inbox on the phone it will get removed once it checks for mail again, even if it is still unread.
does anyone know if i can change that?
i would use IMAP but the problem with that is some messages won't display the body of the message on the phone.
So if you know of a fix to either of these i would appreciate it if you could enlighten me.
for pop3 check that its not set to download messeges from today only, and also make sure its not being deleted through gmails webaccess or some such
it is set to get the past 3 days, and they are set to stay on the server even after being downloaded through pop. I have had to go online to check it after my phone deleted one after a second send/recieve, so they are all still on the server. I just wish the phone would keep any message it downloads till i specificaly say to delete them.
I'm in the same boat with you. It's fairly annoying, to be honest. There are times when I'm not able to check my phone for email until it's already checked the server a couple of times. So when I can check it, any new messages I recieved after the first server check have already been cleared out of the inbox on my phone.
Is there no way to keep unread messages on the phone until they've been read or until I specifically tell the phone to delete them?
im not sure what the issue is, it works fine for me, messeges are always there, unread, on the phone until i mark them as read (even if i read them through the web access i still have to mark them read on the phone too) i dont know what other settings you can check
defaultdotxbe, could you possibly post the settings you have on your phone for checking your gmail account? and maybe even the settings you have under the POP3 tab in your gmail? maybe we'd be able to replicate exactly what you have for settings. it's probably that we have something set just slightly differently, and my guess is that it's going to be something in the gmail account settings, not the settings on our phones.
be sure of having this as username: recent:[email protected]
ersocia said:
defaultdotxbe, could you possibly post the settings you have on your phone for checking your gmail account? and maybe even the settings you have under the POP3 tab in your gmail? maybe we'd be able to replicate exactly what you have for settings. it's probably that we have something set just slightly differently, and my guess is that it's going to be something in the gmail account settings, not the settings on our phones.
Click to expand...
Click to collapse
in the pop3 tab in gmail i have "Enable POP for all mail (even mail that's already been downloaded)" and "When messages are accessed with POP archive Gmail's copy"
on the phone i have all the default settings (automatically downloaded when i entered my email address) accept i change "download messeges from the past 3 days" to 7 days (although it works the same with 3 days)
im using sprint rom 2.17
I had the same issue. The username was the issue. Thx for that
yep, the username was what was wrong, thanks!
now when i send a message, the next time i check for messages it arrives as a new email... is there anyway to stop that?
nope, sorry
hi there,
a friend of mine has got a very annoying issue with his hd(blackstone) he got it from orange uk and added his email account which pulled down his emails no probs, for some reason though now it shows 1 unread message on his touchflow (and on the front of s2u2).
I assumed it was the problem with when you go into the account and not read an email properly how it shows highlighted.
This wasn't the case, so ran FixUnreadCount.exe that ive seen from prior posts, this didnt fix it after a softreset.
so....
deleted the entire account still there,
readded a different account, still there,
deleted the account completely
soft reset ran FixUnreadCount.exe
soft reset, still annoyingly there!!
went to edit the registry HKEY_CURRENT_USER\System\State\Messages\sms\Unread\Count and made sure its set to 0
softreset and still!!! showing 1 unread email
can any one suggest anything else as im running out of hair to pull
thanks
I had this once. It was an unread email in the inbox of the 'Outlook Email' account which I had never used. It was 'Welcome to Outlook' or something like that.
Might be worth a look?
hi sadly its not even that
annonymouse said:
hi sadly its not even that
Click to expand...
Click to collapse
Are you sure?? I had the same problem just as evilskanker...and it had to do with Activesync and setting up a dummy exchange server to stop Activesync from running all the time. Deleting the server didn't make it go away. I had to go into Activesync, enable mail for exchange server and then delete the email that was sitting there, then disable the email again. The only other solution was a hard reset...
evilskanker said:
I had this once. It was an unread email in the inbox of the 'Outlook Email' account which I had never used. It was 'Welcome to Outlook' or something like that.
Might be worth a look?
Click to expand...
Click to collapse
I'd agree with you as I had the exact same problem.
Hi, I had the same issue when I have done the fake exchange server trick to avoid having ActiveSync launched in the background.
Pehaps your friend has tried the fake server trick...
The way to fix your mail counter issue is to configure again the same fake server, and then, you go to your mails and you'll see a welcome mail in the exchange server inbox.
Delete it, and only then, you can delete the fake exchange server.
Because if you delete the fake server of the fake server trick without deleting the welcome mail, then you have the mail counter issue without any other way of getting rid of it.
ok, here is what you do...
Create an exchange mail account again. This time you will get a Microsoft welcome message again. Now go to your Inbox and tap the Inbox on the top left side to open folders. Then you would see the mail either in your deleted folder or any other folder. Go to that folder and delete the mail. The trick is to read the welcome mail and delete it so that it will not show as unread mail.
Actually, you can even access the Outlook folders without creating the mail account, just go to your SMS inbox and open the folder list from the top left as described above. Then choose the Outlook folder and expand, you would see the inread mail in one of those folders.
jentech said:
Are you sure?? I had the same problem just as evilskanker...and it had to do with Activesync and setting up a dummy exchange server to stop Activesync from running all the time. Deleting the server didn't make it go away. I had to go into Activesync, enable mail for exchange server and then delete the email that was sitting there, then disable the email again. The only other solution was a hard reset...
Click to expand...
Click to collapse
This method fixed it for me and I had tried all other options! I had originally only set up Exchange to sync with my Google contacts, but it still received a welcome email...which I had no access to as I had no email accounts set up on my phone!!
So, as above, I recreated my acount (as I had deleted it twice out of frustration) but this time enabled emails to sync also. Went into the email account and deleted the welcome emails of which there were now 3
I've got the same problem with my gmail account. It permanently shows 1 unread email but I'll be damend if I can find it. I've checked everywhere and there's nothing unread. When I browse to my mail folders, the unread one shows under gmail inbox and not under outlook email so I'm not sure if the solution above is relevant to me.
Basically I'd given up hope of fixing it, but if someone has a solution for the gmail account showing 1 unread I'd really appreciate hearing it!
Thanks
unclesomebody said:
I've got the same problem with my gmail account. It permanently shows 1 unread email but I'll be damend if I can find it. I've checked everywhere and there's nothing unread. When I browse to my mail folders, the unread one shows under gmail inbox and not under outlook email so I'm not sure if the solution above is relevant to me.
Basically I'd given up hope of fixing it, but if someone has a solution for the gmail account showing 1 unread I'd really appreciate hearing it!
Thanks
Click to expand...
Click to collapse
Try to go in your messinging application (not TF3D) an take a look at every folder. i guess theres the welcome mail from microsoft (the 1st you get after creating a new account). read or delete it an all will be good
I've done exactly that and can't find it anywhere. Not in TF3D it shows that the unread email resides in my gmail inbox. Makes no sense to me.
Any resolution here yet? I am having the exact same issue. It only happens when I have ActiveSync setup for my google contacts/calendar. I assume that TouchFLO for some reason thinks there should be a mailbox attached to that account, even though there isn't.
gweedo767 said:
Any resolution here yet? I am having the exact same issue. It only happens when I have ActiveSync setup for my google contacts/calendar. I assume that TouchFLO for some reason thinks there should be a mailbox attached to that account, even though there isn't.
Click to expand...
Click to collapse
i think the problem (see first post) has been that he was checking the wrong registry key.
please check the following keys:
HKEY_CURRENT_USER\System\State\Messages\OtherEmail\Unread\Count
HKEY_CURRENT_USER\System\State\Messages\sync\Unread\Count
HKEY_CURRENT_USER\System\State\Messages\totalemail\Unread\Count
HI,
I've got the same problem.
HKEY_CURRENT_USER\System\State\Messages\totalemail \Unread\Count always comes to 1 even if I modify it!
Phantom Message
I had this problem too and it bothered me for a few days. I think you are having a hard time finding the outlook folder with the welcome message.
You need to get to the Windows Mobile inbox screen (not the touch flo screen)
You can get there by clicking inbox from touch flow or start>messaging
Look in the top right hand corner of the screen for the word "inbox". Click the arrow to the right of this.
Here you should see trees - there should be whatever account you setup (gmail, etc...), outlook and sms/mms.
Click the plus sign near outlook to expand it.
I bet you will see the blue 1 next to the inbox under outlook.
I hope this helps.
MOD EDIT
Thread moved to general discussion as not related to rom development
This happens when you add a non email Exchange server (Google Sync).
I just open the SMS inbox and slide to the right to find the 'Welcome Email' and delete it. Never comes back.
Saves creating the fake server or registry editting.
Yeah, this happened to me also. Brand new HTC Touch Pro2, wanting to sync with Google Calendar and Contacts, then I get this "phantom" unread message count. I attempted to connect to my Google Gmail account calendar & contacts via ActiveSync. I made a few mistakes along the way (had to delete & recreate connection once), but am now successful in connecting the phone contact & calendar list with Google. I selected ONLY the Calendar and Contacts to sync via ActiveSync.
The "new message" green circle icon now appears over the "mail" icon in the TouchFlo 3D UI, with the number "3". This number happens to correspond to the number of times I created (then deleted) the ActiveSync connection to Google Calendar & Contacts. When I enter the "Mail" selection (WM's 'Messaging'), I do have a Gmail account established (using IMAP4) but there exists no unread messages.
For a while, I was unable to get the "3" unread Mail message notification to cancel from the TouchFlo 3D UI. I have no unread messages (text or email). I've attempted to delete & re-establish my IMAP4 connection, but the situation remains. I have attempted to delete & re-create the ActiveSync connection to Google, and when I do that step, the phantom quantity of unread messages (the number in the green circle over the "envelope") increases by 1.
The fix mentioned above by VizagDude works. Here it is again with slightly more information:
From TouchFlo 3D's main screen, slide over to the "mail" icon.
click on Menu (bottom right of screen)
click on "Accounts >", then "Accounts...". This brings up the "Messaging" view
Select the "SMS/MMS" account entry (should be the first one in the list). You should see a list of text message threads that you've recently sent.
From the SMS/MMS menu entry, click on the dropdown arrow next to "Inbox" (top left of screen).
In this dropdown, you should see an entry in the tree called "Outlook E-Mail" in the list of folders. Click on the "Outlook E-Mail" entry in the tree.
Within "Outlook E-Mail", open the inbox folder, there will be a number of new emails titled "E-mail Tips and Tricks". (How kind of MS to secretly welcome us to the wonderful world of email )
delete those messages.
The count of unread messages will now match your actual unread messages from other email accounts that are on your phone.
I have the exact same issue, but unlike some of you I dont have problems with the Outlook acc I have, its with my private pop-account. It has a perpetual "1" attached to the inbox. I have cheched all paths to the inbox and there is no way fixing it. Last time hard reset did, but thats hardly favourable...
Agh! This bugs me. I have aboslutely no new email in my account. I've checked all folders. Under the mail app's folder tree it says 2 unread in my pop account's inbox, and says 2 on the touchflo tab. It was one for a while, and now there's a second one there. This happened to me on Dutty's before, now I'm on Miri's WM 6.5 Sense 2.5 v15.
Is there some way to fix this and ideally keep it from happening? None of the fixes above helped.
There's been some sporadic posts of this around the net, but nothing concrete.
I've got a AWS N1 on WIND Mobile (Canadian company) and GMAIL push works perfectly fine (basically instantaneous) if emails lands in my Inbox.
If however, email lands in a Gmail Label (that is set to auto-archive, ie. bypass the inbox and go directly into the label), the N1 will NOT notify me that I have new mail.
So basically:
Email ---> Inbox = Notification
Email ---> Label (w/ archiving) = NO Notification
Has anyone noticed this before? Is this just the way Gmail functions on the N1?
Brownbay said:
There's been some sporadic posts of this around the net, but nothing concrete.
I've got a AWS N1 on WIND Mobile (Canadian company) and GMAIL push works perfectly fine (basically instantaneous) if emails lands in my Inbox.
If however, email lands in a Gmail Label (that is set to auto-archive, ie. bypass the inbox and go directly into the label), the N1 will NOT notify me that I have new mail.
So basically:
Email ---> Inbox = Notification
Email ---> Label (w/ archiving) = NO Notification
Has anyone noticed this before? Is this just the way Gmail functions on the N1?
Click to expand...
Click to collapse
Well, that's how Gmail works... on your PC.
Ok, gmail labels are somewhat confusing, so I'll explain how they work with an example:
Open up gmail.com on your PC.
Send an email to yourself that will get autoarchived.
Will the email show up in your inbox?
No, because it's autoarchived.
So why would you get a notification on your phone if you don't get a new email in your inbox?
Get rid of the auto-archiving if you want the notifications to pop up.
Notifications on your phone mirror your INBOX.
^this
Which leads to a problem i occassionally have; I have my Gmail box set up for multiple inboxes; everything from my MAIN Gmail address comes into the inbox, as well as everything from 3 other gmail address; the other three however, are autolabeled upon receipt respectively; every so often, I'll get an email on one of these 3 emails. My N1 will show that I have an unread email (across the top, it'll say "Inbox (1)"), but I can't see the actual new msg. I'll then log into my main gmail account on the PC, and sure enough I have a new email in my inbox, with both the "inbox" and alternate label applied. Once I mark it as read or delete it, my N1 then shows that I have (0) unread msgs. It's random, and doesn't apply to just any single email address I have funneled into my main Gmail Inbox. I'm at a bit of a loss. If anyone has any constructive ideas (besides "don't use multiple inboxes), I'd love to hear them.
RaQHoliday said:
^this
Which leads to a problem i occassionally have; I have my Gmail box set up for multiple inboxes; everything from my MAIN Gmail address comes into the inbox, as well as everything from 3 other gmail address; the other three however, are autolabeled upon receipt respectively; every so often, I'll get an email on one of these 3 emails. My N1 will show that I have an unread email (across the top, it'll say "Inbox (1)"), but I can't see the actual new msg. I'll then log into my main gmail account on the PC, and sure enough I have a new email in my inbox, with both the "inbox" and alternate label applied. Once I mark it as read or delete it, my N1 then shows that I have (0) unread msgs. It's random, and doesn't apply to just any single email address I have funneled into my main Gmail Inbox. I'm at a bit of a loss. If anyone has any constructive ideas (besides "don't use multiple inboxes), I'd love to hear them.
Click to expand...
Click to collapse
Changes labels to all mail, then change back to inbox.
You'll see the unread one there.
Thank's for straightening that out Paul.
I figured as much, but just wanted to be sure I wasn't experiencing some weird glitch. It's a little bit of a pain to have all mail in the inbox as it really does clutter up the place.
Oh well...
This did get me thinking though. Since the GMAIL app is basically running all the time on the phone, would it not be possible to write code that would have the GMAIL app issue a notification when it receives an email that goes straight into a label and not the inbox? Especially if that label is set to sync.
Brownbay said:
Thank's for straightening that out Paul.
I figured as much, but just wanted to be sure I wasn't experiencing some weird glitch. It's a little bit of a pain to have all mail in the inbox as it really does clutter up the place.
Oh well...
This did get me thinking though. Since the GMAIL app is basically running all the time on the phone, would it not be possible to write code that would have the GMAIL app issue a notification when it receives an email that goes straight into a label and not the inbox? Especially if that label is set to sync.
Click to expand...
Click to collapse
Unfortunately, Google Apps (like Gmail) are closed-source. Not much anyone can do with em.
You might be able to use the secondary Mail app to add Gmail as POP or IMAP and it might give notifications for other labels, not sure.
Hi everyone,
I have searched the forum for similar problems but can't find anything. I have my email set to check email every 15 minutes. Even after I delete the emails from my phone, when gmail is checked 15 minutes later, the emails return once again as "new". On the computer version of gmail, the emails are still unread in the inbox.
How can I set the "delete" on the email tab to actually get rid of the email? (preferable send the email to the archive function of gmail)
Thanks in advance.
anyone?????
I have the save problem
Use activesync (with push) instead of POP/imap, works perfectly.
Mine did the same thing until I changed my mail settings to say "delete from server" and also "immediately" if you don't change your delete settings to immediate then it wont actually erase the mail until the next time it connects and downloads it all over again.
GMAIL not deleting - Windows Mobile 6.5
I'm running WinMo 6.5 Cell ROM on a Touch Pro 2 from HTC.
I have exactly the same problem. I delete GMAIL messages from the Inbox on my handset. Next time the phone does a Send/Receive it brings down all the new mail again from the GMAIL server. Basically the handset is not marking mail as being deleted, nor is it marking the mail as read on the server.
I'm using GMAIL in MAPI/SMTP mode on the handset as this is what is accepted by default when setting up the GMAIL account on the device.
I've no experience of using ActiveSync/PUSH for mail. How do you set it up?
GNMurray said:
I've no experience of using ActiveSync/PUSH for mail. How do you set it up?
Click to expand...
Click to collapse
I use activesync to download all my messages from google, It also pulled my calendar and contacts to the handset too, I found the instructions by going to: wwwDOTgoogleDOTcom/support/mobile/bin/answer.py?answer=138636&topic=14299 (wont let me post outside links, so Dot = .) Also on section 11 before syncing everything, I synced each item individually first then switched them all on as I was getting errors.
ActiveSync and PUSH MAIL for Google Mail is the best alternative for being able to hardly experience inbox and retrieval errors.
to delete emails go into your inbox and when you delete, use the left softkey (the bin icon) to delete and not the sense menu.
Gmail not syncing
I had the exact same issue. I searched forever until I found what worked for me. It appears to be an issue is you restore using nandroid. Here is the link on how to do it.
www(.)google(.)com/support/mobile/bin/answer.py?answer=113869
remove the () () of course.