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Well, I got my replacement G1 today, which I rooted and installed Haykuro 5.0.2H within 30 minutes of opening it, but on my old G1 that I now need to send back, do I need to unroot it and install the original software? Id think they would be concerned if they received a G1 phone with G2 software.
Yep, if they find out you modded or rooted your phone, they would charge you... well at least im pretty sure they would lol
false. They only check for physical damages.
I did a warranty exchange with my old g1 (had cracked lcd and I knew it ($100 out of warranty fee was cheaper than $130 insurance deductible ) ) They only charged me because of my screen.
Other friends that have done exchanges have not gotten charged because it was rooted. As long as you master reset it before sending it back, I don't think they notice. None of my friends that had rooted phones were charged.
From my understanding, Tmobile just sends the phones back to HTC to repair or destroy, depending on the condition of the phone.
While they very well might not check... why not just unroot it for ****s? Takes all of 10 minutes
Before I "rooted" my phone I called t-mobile about the warenty, and specifically told them what I was planing on doing "Downgrading to RC29, "rooting", installing somebody else Rom (Thank you JF), ect. and asked if that would void anything or cause a problem with any exchanges in the future. The T-mobile rep informed me that it does not void anything and will not cause any charges of that sort.
Now my first phone I had I needed to return because the speaker stopped working, and one of the first questions they asked me was if I installed any software that would alter the sound settings. so being paranoid I did reinstall to the stock RC33 just in cause they came back and said it was the modded software that caused the problem.
same here
i did it with the old phone i exchanged they only check for damage to the phone
Id imagine it wuld give the next user problems if they have no knowledge of root, and just cause them 2 send it back in
AsaSpades said:
Id imagine it wuld give the next user problems if they have no knowledge of root, and just cause them 2 send it back in
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I'd think that if the phone is going to be refurbished that they would reflash it as part of that process.
benmyers2941 said:
I'd think that if the phone is going to be refurbished that they would reflash it as part of that process.
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If they know what theyre doing, but id hope they do
when i jettisoned my g1 (i hated it but my girlfriend loves hers so i still get to fiddle with the g1) i restored it to factory ota defaults... you never know and what's a few minutes of your time to ensure that you'll get what you want.
I have just got off the phone with HTC since I am sending my nexus one in for repairs with a intermittent screen thing where there is faint flickering every so often. I asked them about the warranty and unlocked basebands. Once the baseband is unlocked there is no warranty on the phone then at all. Not even if a physical button is stuck trackball not working or anything. So once the baseband is unlocked you are on your own.
I have never had insurance on any of my phones before and I know I will probably unlock mine when i get it back but I would recomend, if you are with t-mobile to get their insurance on the device. Per asurions page at http://www.phoneclaim.com/t-mobile-program they are going to be covering the device. just a heads up for everyone.
Um yea.. I guess you didn't read the disclaimer before unlocking..? Lol..
M9x3mos said:
I have just got off the phone with HTC since I am sending my nexus one in for repairs with a intermittent screen thing where there is faint flickering every so often. I asked them about the warranty and unlocked basebands. Once the baseband is unlocked there is no warranty on the phone then at all. Not even if a physical button is stuck trackball not working or anything. So once the baseband is unlocked you are on your own.
I have never had insurance on any of my phones before and I know I will probably unlock mine when i get it back but I would recomend, if you are with t-mobile to get their insurance on the device. Per asurions page at http://www.phoneclaim.com/t-mobile-program they are going to be covering the device. just a heads up for everyone.
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Just called care to add insurance, specifically for the N1. Had them add it to my account memos. She wouldn't do it at first, and was going to transfer me to Asurion, but I had her conference them instead and they told her it was covered. Lo and behold, my N1 is now insured.
M9x3mos said:
I have just got off the phone with HTC since I am sending my nexus one in for repairs with a intermittent screen thing where there is faint flickering every so often. I asked them about the warranty and unlocked basebands. Once the baseband is unlocked there is no warranty on the phone then at all. Not even if a physical button is stuck trackball not working or anything. So once the baseband is unlocked you are on your own.
I have never had insurance on any of my phones before and I know I will probably unlock mine when i get it back but I would recomend, if you are with t-mobile to get their insurance on the device. Per asurions page at http://www.phoneclaim.com/t-mobile-program they are going to be covering the device. just a heads up for everyone.
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you mean the Bootloader.
Tehran sorry about that. I meant bootloader. I r dum LOL brain fart. And can't edit on nexus. I figured sure software's warranty but what would that have to do with a button not working and should be covered. But such is not the case. Makeing sure I get that insurance.
There may be precedent to fight this if htc, t-mobile, or google give any problems when trying to get warranty repair for hardware defects even after you've unlocked the baseband. Apple had to give in to repairing hardware problems for jailbreakers, unlockers, and people who never even started a contract with AT&T.
If there is no link between a user modification and a hardware defect, then I think it would be worth organizing and fighting a case.
I have a very noob question that I never found the answer for, partly because I didn't try hard to search, but does the MT3G come with an automatic 1 year warranty when I buy it or do I have to buy the warranty myself? I ask this because I'm afraid I might brick my phone some day and I want to know if it's safe for me to get a replacement for free or not.
If you brick your phone, warranty doesn't cover it. If they figure out that you've tampered with your phone then you're screwed. Some people are lucky though. I dunno how it works there but where I'm located, my magic came with 1yr warranty.
I bought mine full price without a contract from T-mobile and it came with a 1 year warranty.
Alright thanks guys, also, I thought if I was to say the phone bricked during an update I thought that would be legit.
For a fee that is. Long story short my rooted phone would reboot every time I used data about 3 months ago. I tried flashing all types of roms, but the problem still persisted so I flashed everything on my phone back to stock. However more problems emerged and everything got worse and worse to the point that I couldn't charge my phone because it would get really hot and reboot itself and get stuck on the X. The phone was useless I couldn't make a phone call without the dam thing rebooting.
I sent my phone to HTC and I was told that my mainboard needed to be replaced and it wasn't covered under warranty, I asked the lady that was speaking to me why I wasn't covered under warranty and I was told that I was running a custom rom. I asked her why is it that so many other people who were running custom roms were able to get a replacement. I was told that it was because they were able to flash their phones completely back to stock and they couldn't flash my phone back to stock. What a load of bull! She told me that my mainboard needed to be replaced because they could not flash my phone completely back to stock in order to do their tests. My mainboard needed to be replaced because it was faulty not because of the rom I was running!
Besides my unlocked bootloader, everything was completely stock. I flashed everything back to 2.1 and the default recovery. I then updated to 2.2 through OTA.
It seems perfectly reasonable to me. HTC replacing defective displays/digitizers/buttons makes sense even if it is flashed with a custom ROM. There is no reasonable way that damage to these components would occur due to a custom ROM.
The mainboard however is a component that could easily be damaged by irresponsible overclocking or (far less likely) a bad ROM. HTC has no way of determining whether or not the damage was original or due to tinkering and in that case, especially since we were given plenty of warning, is justified in refusing warranty.
I sympathize with your plight but am siding with HTC on this one.
By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.
unfortunately you were better off putting your device back to stock before sending it in.
cymru said:
By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.
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Not once did she mention anything about the bootloader being unlocked voiding my warranty. If she said straight up that I had unlocked my bootloader and they won't repair my phone under warranty and that the people who were able to get their phone replaced were under different circumstances, I would have accepted the fact that I am SOL.
However that was not the case and she stated that they would not replace my mainboard under warranty because they could not fully flash my phone back to its original state. Because of this they need to replace my mainboard in order to get it to stock.
I've read enough posts on people who's phones were acting the same way as my phone was, difference though is that they got their phone replaced under warranty no questions asked.
My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck
Tech_Boy said:
My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck
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tried the same exact tactic to get my macbook fixed but the mac genius was juts too stubborn. remember politeness+cluelessness is the way to get a warrantee acknowledged. well good luck with getting your phone fixed!
... where are all the people on this board that flame you if you dare to ask for a way to re-lock the bootloader? You know ... the ones calling one names and telling people that HTC will honor the warranty despite the bootloader unlock.
HTC did the same to me when mine overheated and cracked it's screen sitting on my desk charging overnight. File a report with the BBB if anything, I did after HTC kept my Nexus for 3 weeks and refused to fix it because of the bootloader and I had a new one 2 days later.
I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).
_Dennis_ said:
I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).
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Well said, warranty is voided, end of story. We all agreed to those terms when we unlocked our phones.
Anyone willing to sell their broken Nexus One
I killed my Nexus One, replaced the display, but it turns out I need to replace the lower board as well. Anyone have a broken Nexus One they're willing to part with?
BTW, I don't care about the condition of the display, or outside shell.
_Dennis_ said:
I broke some resistors on my motherboard.
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How in the hell did you do that?
HTC also refused to repair my faulty power button because I had an unlocked bootloader and wanted to hit me with the cost of a new motherboard to fix it. I spent close to a week arguing with them (over phone and in person) before they relented to do it at no charge. My phone came back repaired but my motherboard was not replaced. They're just out to charge us for unlocking the bootloaders.
Sure glad I used the one-click root, after getting mine replaced for insensitive touchscreen...
I was trying to remove camera and when I was prying the plastic under the battery off I broke the resistors.
My phone did nearly the exact same thing your did. Every time GPS was used it would reboot. Every time I was on a call for a long period of time - reboot. etc.
I eventually called in a repair ticket, flashed my phone to complete stock (with unlocked bootloader), sent it in and they repaired it. Never said a word.
Has anyone had luck with getting a replacement thru warranty after being rooted? my vibration stopped and the warranty dept said they will send me a new phone... but also said i could pay the full price off the phone if the warranty dept finds i voided my warranty. this has me scared, im tempted to just pay the deductible on insurance rather than be at risk for the full price.
What firmware are you on? You can remove root.
jd1639 said:
What firmware are you on? You can remove root.
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currently removed root and on mf3... but i was amdl and removed root, as soon as i removed root it prompted me to install mf3, so i did. i guess im more curious if someones been denied due to havinig had root, assuming anyone who would of sent theres back would of removed root, but like they found traces of it
I've seen a lot of people here use warranty claim and none of them reported any problems. If you're unrooted no one can tell if it was rooted. I've personally sent two devices in over the years and had no problems. Both of them were rooted.
I was like that too (rooted on MDL though)...but I had to RMA to Samsung regardless. My LCD screen had discoloration and lines on it. It's in this topic if you're interested to read: http://forum.xda-developers.com/showthread.php?t=2395948
But in short. I called Samsung and made a repair ticket. Sent it to Samsung using free 2day air UPS they gave. I put a sticky note on my phone mentioning "Hardware problem - screen is weird".
I got my phone back 2 weeks later with everything fixed. Upon inspecting the receipt and email they sent me, everything was free because of my valid warranty. Once I found that out I was happy since I was worried about paying for some stupid fee :S
Unfortunately, they updated my phone to MF3, might have left my phone on for awhile during the repair and it auto-updated.
ok cool, i feel better about sending it in now. im sure i will still be wondering for a couple weeks until they clear it lol. thanks