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I have a black HTC Trinity (P3600) bought new from Vodafone in August.
It's now started to exhibit some of the well documented problems of paint peeling and the touch screen going off where the onscreen start button selects itself.
I've just been on the phone to Vodafone customer services who informed me that this 'manufacturer's fault' is not covered by my insurance as the insurance only covers theft and damage (if I was dishonest I would just smash the phone to bits ).
The woman then told me that as a goodwill gesture, they would either give me a refurbished unit (which she said may itself have scratches on it) or have the device sent back to the manufacturer.
Is this right and what can I / should I do?
Thanks.
Noone has any advice?
Are you in the UK?
If so, you are protected by consumer law (Sale of Goods Act etc), and if Vodafone have admitted that it is a manufacturers' fault, then they have a duty to rectify the problem - replacement or refund. There are some time limitations, but generally, insist that vodafone sort it out and don't accept a second hand/used replacement which will be inferior to what you already have (eg with scratches).
Tell them that you are not claiming on your insurance, but claiming under your consumer rights under the "Sale of Goods Act (1979)" and the "Sale and Supply of Goods to Consumers Regulations 2002". Google for more info
Purely for reference!
What I read from this, is that warranty covers hardware faults, rooting phone does not break warranty. But I could be wrong!
English
LIMITED WARRANTY STATEMENT
This limited warranty shall apply to the HTC product (the “Product”).
HTC warrants that the product is at the time of its original purchase
free of defects in materials and workmanship (“Limited Warranty”). THIS
LIMITED WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS.
This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of
the Product (“Customer”). This Limited Warranty may, however, be
transferred to any individual to whom the Product is sold, where
HTC has consented in writing to the transfer (and HTC will not
unreasonably refuse consent). It shall neither exclude nor limit
a) any statutory rights of the Customer or
b) any of the Customer’s rights against the seller/dealer of the
Product.
2. This Limited Warranty shall last for twenty-four (24) months from the
date of original purchase for mobile devices, and twelve (12) months
for accessories (whether included in the mobile device sales package
or sold separately) other than the media on which any software is
provided, CD-ROM, memory card (“Warranty Period”).
Customer shall present the PROOF OF PURCHASE upon claiming this
Limited Warranty. This Limited Warranty is only valid and enforceable
in the countries where the Product is sold. However, if you have
purchased the Product in a member state of European Union, Iceland,
Norway, Switzerland or Turkey and HTC originally intended the Product
for sale in one of these countries, this Limited Warranty is valid and
enforceable in all of these above listed countries. Moreover, if Product
is purchased in places other than those stated above, HTC attempts
to repair such Product but can not guarantee the outcome. Warranty
service availability and response times may vary from country to country
and may also be subject to a registration requirement in the country of
purchase.
3. Throughout the Warranty Period HTC or its authorized agent will,
at their discretion, without charge and subject to Clause 7 repair or
replace a defective Product. Repair or replacement may involve the
use of functionally equivalent reconditioned unit. HTC will return
the repaired Product or replaced with another functional equivalent
Product to the Customer in good working condition. All replaced
faulty parts or components will become the property of HTC.
4. This Limited Warranty applies only to the hardware components
of the Product as originally supplied and does not apply to any
software or other equipment.
5. If HTC repairs or replaces the Product, the repaired or replaced
Product shall continue to be warranted for the remaining time
of the original Warranty Period or for three (3) months from the
date of repair or replacement, whichever is longer.
6. Before returning any unit for service, be sure to back up data and
remove any confidential, proprietary, or personal information from
the Product. HTC is not responsible for the damage to or loss of
any programs, data, or removable storage media where you do not
back-up your data.
7. THIS LIMITED WARRANTY SHALL NOT APPLY IF THE DEFECT WAS
CAUSED THROUGH ANY OF THE FOLLOWING:
a) the Product serial number, the accessory date code the
IMEI number, water indicator or the warranty seal has been
removed, erased, defaced, altered or is illegible; or
b) deterioration of the Product due to normal wear and tear; or
c) use other than in accordance with the user manual, rough
handling, exposure to moisture, dampness or extreme thermal
or environmental conditions or a rapid change in such
conditions, corrosion, oxidation, unauthorized modifications
or connections, unauthorized opening or repair, repair by use
of unauthorized spare parts, accidents, forces of nature, or
other actions beyond the reasonable control of HTC (including
but not limited to deficiencies in consumable parts) unless
the defect was caused directly by defects in materials or
workmanship. This Limited Warranty does not cover physical
damage to the surface of the Product including but not limited
to cracks or scratches on the LCD screen or camera lens; or
d) the defects caused by the fact that the battery has been
short-circuited or by the fact that the seals of the battery
enclosure or the cells are broken or show evidence of
tampering or by the fact that the battery has been used in
equipment other than those for which it has been specified;
or
e) the defect was caused by a defective function of the cellular
network or other system; or
f) the Product software needs to be upgraded due to changes in
cellular network parameters; or
g) the defect was caused by the fact that the Product was used
with or connected to an accessory not approved or provided
by HTC or used in other than its intended use and where it
can be shown by HTC that such defect is not the fault of the
Product itself.
8. Your Product may contain country specify elements, including
software, If the Product has been re-exported from its original
destination country to another country, the Product may contain
country specific elements that are not considered to be a defect
under this Limited Warranty.
ANY CLAIM UNDER THIS LIMITED WARRANTY IS SUBJECT TO YOU
NOTIFYING HTC OR A HTC AUTHORIZED SERVICE AGENT OF THE
ALLEGED DEFECT WITHIN A REASONABLE TIME OF IT HAVING COME
TO YOUR ATTENTION AND IN ANY EVENT NO LATER THAN BEFORE THE
EXPIRY OF THE WARRANTY PERIOD.
9. In the event of Product failure, the Customer should take the
following actions:
a) Refer to the user manual in order to identify and possibly correct
the problem.
b) If the problem cannot be resolved by reference to the user
manual the Customer should then contact the dealer where
such Product was purchased or visit your local HTC website, or
HTC service center or www.htc.com for further information.
c) Before the Customer contacts HTC service agent, please ensure
the following information is at hand:
• The model and serial number, IMEI number of the Product.
• The Customer’s full address and contact information.
• A copy of the Customers original invoice, receipt or bill of sale
of the purchase of the Product. HTC will provide the Customer
with instructions regarding how and when the defective
Product should be returned. HTC will pay costs in connection
with both the return of the defective product to HTC and
the repaired Product back to the Customer if the Defective
Product is within the Warranty Period.
10. THIS LIMITED WARRANTY STATES THE ENTIRE WARRANTY GIVEN BY
HTC TO THE CUSTOMER.
IN NO EVENT SHALL HTC BE LIABLE UNDER THIS LIMITED WARRANTY
FOR LOSS OF PROFIT, LOSS OF ANTICIPATED SAVINGS, LOSS OF DATA,
LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT, OR
INDIRECT, INCIDENTAL OR CONSEQUENTAL LOSSES OR DAMAGES OF
ANY NATURE WHATSOEVERTO THE FULLEST EXTENT THAT THOSE LOSSES
OR DAMAGES CAN BE DISCLAIMED BY LAW.
IN ANY CASE HTC AND ITS SUPPLIERS ENTIRE LIABILITY UNDER ANY
PROVISION OF THIS LIMITED WARRANTY SHALL BE LIMITED TO THE
AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE HARDWARE. HTC
does not exclude or limit liability for personal injury or death resulting
from its own negligence, for defects in the Product arising out of its or its
manufacturers’ negligence.
THE LAWS OF CERTAIN COUNTRIES MAY STATE THAT THE
MANUFACTURER MAY NOT EXCLUDE OR LIMIT ASPECTS OF ITS LIABILITY
TO THE CONSUMER. WHERE THAT IS THE CASE, THE EXCLUSIONS AND
LIMITATIONS OF LIABILITY IN THIS LIMITED WARRANTY WILL NOT APPLY.
This warranty gives the Customer specific legal rights; the Customer may
also have other rights, which may vary from country to country.
This limited warranty does not affect the Customers statutory rights in
law specific to the country of purchase, such rights remain protected.
This Limited Warranty will be updated by HTC from time to time. Please
visit your local HTC website to obtain the latest version of the Limited
Warranty for the Product.
For more information and to contact support, please refer to HTC
webpage at: http://www.htc.com
Hi f0xy
I know what your getting at....... but
7. THIS LIMITED WARRANTY SHALL NOT APPLY IF THE DEFECT WAS
CAUSED THROUGH ANY OF THE FOLLOWING:
a) the Product serial number, the accessory date code the
IMEI number, water indicator or the warranty seal has been
removed, erased, defaced, altered or is illegible; or
b) deterioration of the Product due to normal wear and tear; or
c) use other than in accordance with the user manual, rough
handling, exposure to moisture, dampness or extreme thermal
or environmental conditions or a rapid change in such
conditions, corrosion, oxidation, unauthorized modifications
or connections, unauthorized opening or repair, repair by use
of unauthorized spare parts, accidents, forces of nature, or
other actions beyond the reasonable control of HTC
Could be their get out on any claims if it was found to be a rooted device ?
True but i'm sure its a bit up in the air
Ok so here is my situation. I have a few lines on my evo where he pixels are dead and no longer work. I went in to sprint the other day to get a replacement and found out that my father who is in charge of the account had canceled the insurance unfortunately this means i would have to pay o get another one and sprint won't let me add insurance. I was thinking to myself today and was wondering if i could get away with giving my phone to a friend who does have insurance and having him swap it out for another one. would this be possible?
SuperSonicEJ8 said:
Ok so here is my situation. I have a few lines on my evo where he pixels are dead and no longer work. I went in to sprint the other day to get a replacement and found out that my father who is in charge of the account had canceled the insurance unfortunately this means i would have to pay o get another one and sprint won't let me add insurance. I was thinking to myself today and was wondering if i could get away with giving my phone to a friend who does have insurance and having him swap it out for another one. would this be possible?
Click to expand...
Click to collapse
If you "swap" with your friend, you'll actually have to activate the phone on his account (you can do it through the sprint website). When you activate a phone, it asks if you want insurance on it, just say yes.
SuperSonicEJ8 said:
Ok so here is my situation. I have a few lines on my evo where he pixels are dead and no longer work. I went in to sprint the other day to get a replacement and found out that my father who is in charge of the account had canceled the insurance unfortunately this means i would have to pay o get another one and sprint won't let me add insurance. I was thinking to myself today and was wondering if i could get away with giving my phone to a friend who does have insurance and having him swap it out for another one. would this be possible?
Click to expand...
Click to collapse
Technically yes....but it is frowned upon
Sent from my PC36100 using XDA App
All you have to do is activate any old junky Sprint phone on your line. Once you do the swap it will ask if you want insurance, select yes and it's added to your line. Then you can swap back tot he EVO and get it covered. In the past when I did this I just used the crap phone for 2 days, then used my good phone for 2 days. Shows that it works and sends/receives texts/calls/data. Then I took it in to the store and got my replacement/repair. You can cancel insurance after if you want. I keep insurance on my expensive phones at least a year though.
Wrong! That would be considered a warranty issue and doesn't need to go through insurance.
Call Sprint and speak to the warranty department. I just got my Evo replaced for free through warranty because of light leakage, one flash led not working and a light spot on my screen.
Your phone if experiencing WARRANTY issues. Dont listen to the other replies because they are wrong.
Sent from my PC36100 using XDA App
Yeah that's a warranty issue. As long as the phone isn't rooted and stock is loaded, they should address it as a warranty issue. If they won't replace it as a warranty, which they should, then do the other thing that they listed, and try again before taking an insurance claim.
well i had a samsung transform then a friend of mine was selling his evo and i got it added it to mine and got a new one 3 weeks later as long ad the serial number is open u can get it to ya buddy and do tha swap thang
but he as to use it for a few days to not look suspicious you know what im saying
now i have a brand new evo with warranty all for a 100 bucks thats a win
gqstatus0685 said:
Wrong! That would be considered a warranty issue and doesn't need to go through insurance.
Call Sprint and speak to the warranty department. I just got my Evo replaced for free through warranty because of light leakage, one flash led not working and a light spot on my screen.
Your phone if experiencing WARRANTY issues. Dont listen to the other replies because they are wrong.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
bingo .
Yep, thats a hardware failure, which is covered under the warranty for one year. You do NOT need insurance to get this fixed. If you have had the phone for over a year (which nobody has yet, since it came out in june last year) then insurance would get it fixed. But you are still within a year. Go back to the store, talk to the manager, and explain how its a hardware failure.
If that doesnt work, call *2, talk to account services, tell them you will cancel your account if they dont fix it.
thanks for all of the advice everyone. I didn't expect everyone to be this nice. I am going to try *2 tomorrow morning and see how that goes. If i can't make any progress there then I will have to go the frowned upon route.
Warranty issues will usually render a $35 fee. They are no longer covered under the new TEP policy. Or you'll be sent to HTC to deal with them but hope all goes good for you
Sent from my PC36100 using XDA App
cor4twenty said:
Warranty issues will usually render a $35 fee. They are no longer covered under the new TEP policy. Or you'll be sent to HTC to deal with them but hope all goes good for you
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
This.
I think people in this thread are getting confused. He's not talking about filing an insurance claim for this. He's talking about the $35 fee that service centers charge to repair or exchange a device that does not have TEP, there is no "warranty". Warranty only applies for the first year on replacement batteries.
Sunsparc said:
This.
..there is no "warranty". Warranty only applies for the first year on replacement batteries.
Click to expand...
Click to collapse
Um, then why does it say this on page 181 of the Evo 4G user manual?:
Manufacturer’s Warranty
12 Month Limited Warranty
HTC Corporation (the Company) warrants to the original retail purchaser of this HTC handheld portable
cellular telephone, that should this product or any part thereof during normal consumer usage and
conditions, be proven defective in material or workmanship that results in product failure within the first
twelve (12) month period from the date of purchase, such defect(s) will be repaired or replaced (with new or
rebuilt parts) at the Company’s option, without charge for parts or labor directly related to the defect(s).
The antenna, keypad, display, rechargeable battery and battery charger, if included, are similarly warranted
for twelve (12) months from date of purchase.
This Warranty extends only to consumers who purchase the product in the United States or Canada and it is
not transferable or assignable.
This Warranty does not apply to:
(a) Product subjected to abnormal use or conditions, accident, mishandling, neglect, unauthorized
alteration, misuse, improper installation or repair or improper storage;
(b) Product whose mechanical serial number or electronic serial number has been removed, altered or
defaced;
(c) Damage from exposure to moisture, humidity, excessive temperatures or extreme environmental
conditions;
(d) Damage resulting from connection to, or use of any accessory or other product not approved or
authorized by the Company;
(e) Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative
parts;
(f) Product damaged from external causes such as fire, flooding, dirt, sand, weather conditions, battery
leakage, blown fuse, theft or improper usage of any electrical source
The Company disclaims liability for removal or reinstallation of the product, for geographic coverage, for
inadequate signal reception by the antenna or for communications range or operation of the cellular system
as a whole.
Before sending your wireless device to HTC Corporation for repair or service, please note that any personal
data or software stored on the device may be inadvertently erased or altered. Therefore, we strongly
recommend you make a back up copy of all data and software contained on your device before submitting
it for repair or service. This includes all contact lists, downloads (i.e. third-party software applications,
ring tones, games and graphics) and any other data added to your device. In addition, if your wireless device
utilizes a SIM or Multimedia card, please remove the card before submitting the device and store for later use
when your device is returned, HTC Corporation is not responsible for and does not guarantee restoration of
any third-party software, personal information or memory data contained in, stored on, or integrated with any
wireless device, whether under warranty or not, returned to HTC Corporation for repair or service.
To obtain repairs or replacement within the terms of this Warranty, the product should be delivered with proof
of Warranty coverage (e.g. dated bill of sale), the consumer’s return address, daytime phone number or fax
number and complete description of the problem, transportation prepaid. Please follow the steps at
www.htc.com/us/support or return to the place of purchase for repair or replacement processing. In addition,
for reference to an authorized Warranty station in your area, you may telephone in the United States
+1(866) 449-8358.
THE EXTENT OF THE COMPANY’S LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR
REPLACEMENT PROVIDED ABOVE AND, IN NO EVENT, SHALL THE COMPANY’S LAIBILITY EXCEED THE
PURCHASE PRICE PAID BY PURCHASER FOR THE PRODUCT.
ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY.
ANY ACTION FOR BREACH OF ANY WARRANTY MUST BE BROUGHT WITHIN A PERIOD OF 18 MONTHS
FROM DATE OF ORIGINAL PURCHASE. IN NO CASE SHALL THE COMPANY BE LIABLE FOR AN SPECIAL
CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY,
EXPRESS OR IMPLIED, WHATSOEVER. THE COMPANY SHALL NOT BE LIABLE FOR THE DELAY IN
RENDERING SERVICE UNDER THIS WARRANTY OR LOSS OF USE DURING THE TIME THE PRODUCT IS
BEING REPAIRED OR REPLACED.
No person or representative is authorized to assume for the Company any liability other than expressed
herein in connection with the sale of this product.
Some states or provinces do not allow limitations on how long an implied warranty lasts or the exclusion or
limitation of incidental or consequential damage so the above limitation or exclusions may not apply to you.
This Warranty gives you specific legal rights, and you may also have other rights, which vary from state to
state.
IN USA AND CANADA: Please go to www.htc.com/us/support
Click to expand...
Click to collapse
Yes you have warranty with HTC bit its not something that Sprint will honor themselves without the $35 fee. There is no need for a fee however if you deal directly with HTC which usually involves mailing the phone to them.
Sent from my PC36100 using XDA App
cor4twenty said:
Yes you have warranty with HTC bit its not something that Sprint will honor themselves without the $35 fee. There is no need for a fee however if you deal directly with HTC which usually involves mailing the phone to them.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Um, they should..
Please follow the steps at
www.htc.com/us/support or return to the place of purchase for repair or replacement processing.
Click to expand...
Click to collapse
No this changed a few months ago. Its cool for older phones past warranty that would've been SOL without TEP cuz $35 gets them a new one. But unfortunately for phones that don't have insurance even with warranty there is no longer a free fix or replace policy at repair centers. Any work done or replacement would require a $35 fee.
Sent from my PC36100 using XDA App
http://www.phonenews.com/sprint-re-clarifies-35-warranty-fee-calls-it-a-service-offering-13349/
Straight from sprint website
http://shop2.sprint.com/en/services/service_repair/in_store_service.shtml
Sent from my PC36100 using XDA App
cor4twenty said:
No this changed a few months ago. Its cool for older phones past warranty that would've been SOL without TEP cuz $35 gets them a new one. But unfortunately for phones that don't have insurance even with warranty there is no longer a free fix or replace policy at repair centers. Any work done or replacement would require a $35 fee.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Nickel and diming by sprint once again
Sent from my PC36100 using XDA App
as you know most, if not all, phone manufactures void your warranty when you flash custom software... some, like htc, do it upfront, when unlocking your bootloader... others, like samsung, use flash counters to identify evil custom rom users when faced with warranty claims.
the reason given is always the same: they don't want to pay for (hardware) damage done by the custom software... and most of us would probably object and call bull****, our beloved custom roms aren't doing any damage, with the sole exception of people taking overclocking way too far...
what arguably could be prevented via hardware restrictions by the manufactures if they really wanted to... so if that really is all they fear, no problem here.
But I think the SDS issue adds a new point to the discussion. now we can quite easily construct a case where Samsung could legitimately say that custom software killed the phone: an S3 that would have lived a long and happy life running Samsungs fixed stock kernel, but died because an idiot or an unaware person flashed a kernel without the fix. In other words, the custom software wouldn't really kill the phone... but it would not be preventing it from killing itself
(of course the same applies to simply not updating your phone)
I still think warranty for hardware issues shouldn't be voided if one uses custom software (so please don't kill me), but I guess in this case the manufactures side is understandable as well...
PS: what the SDS issue also shows is the awesomeness of an open platform like android, so Samsung is forced to share their kernel code (hence the fix) with us
Unless you live in the EU, then you can argue your case.
Sent from my Nexus 7 using xda app-developers app
Unless Samsung engineer a problem if you flash custom ROMs then only problems that can be directly caused by a custom ROM or kernel is overheating from over clocking.
Sent from my GT-I9300 using xda premium
EU "warranty" clarification
blazevxi said:
Unless you live in the EU, then you can argue your case.
Click to expand...
Click to collapse
I know this EU "law" (1999/44/EC, to be specific) is referenced quite often around here, but I think it is way overrated and it does not offer as much protection as many people around here seem to think.
First of all, it is not an act you can point to when making your legal case, it is just a directive. A directive is the EUs way of telling its member states to adjust their national law according to the guidelines given by the directive. So national law is likely to be similar to the directive, but the details might vary. In other words, the directive dictates minimal standards for national law, but the specifics are up to the member states.
Also there is no guarantee that every state adapted the directive appropriately. There are some examples where member states refused to do it, were to incompetent to do it properly... or just to slow. Think about the telecommunication data preservation stuff, there are still member states who refuse to implement those directives.
Bottom line: EU directives are worthless, if your country hasn't implemented them yet.
Second point: the EU directive isn't as consumer friendly as many people seem to think.
For starters, it means nothing to manufactures. Samsung does not have to care about it, because it applies to _sellers_, not to manufactures. It says sellers have to provide fault-free products. If they fail to do so, and it gets discovered within two years, they have to refund you. Sounds good, right? Well, there are some drawbacks.
The before-mentioned only applies to faults that have been present at the time of purchase. The implication is, that the consumer will always say, the problem is due to production faults, the seller will always assume the contrary. The catch is, neither of them can prove their point without spending loads of money.
This problem is addressed by the directive in article 5, paragraph 3:
Unless proved otherwise, any lack of conformity which
becomes apparent within six months of delivery of the goods
shall be presumed to have existed at the time of delivery unless
this presumption is incompatible with the nature of the goods
or the nature of the lack of conformity.
Click to expand...
Click to collapse
(Source)
So for the first six month you are covered, because if you haven't obviously damaged your device yourself, the seller can't proof it is your fault.
But after that six month, you are pretty much screwed! The directive doesn't get specific on who has to prove what in that case, but because it specifically says the seller needs to provide proof in the first six month, it can be argued that the buyer got the burden of proof afterwards.
This is a perfect example of an issue that should be clarified by national law, when adapting an EU directive (doesn't mean it actually does).
In case of my country (Germany) it got clarified: reversal of the burden of proof after six month
And I think it is a reasonable assumption that it was done in a similar way in other countries, since the directive allows this interpretation and the seller lobbies sure did everything they can to make it that way.
So if your national law doesn't say otherwise, you should assume you only got six month of effective protection.
To sum up: if your government implemented the directive, you are most likely covered for six month, through your seller, not the manufacturer!
So everybody living in the EU (and everybody else who is jealous about this "magical EU law"), please understand: it means almost nothing compared to the warranty given by the manufacturer, which is usually longer and more extensive (around here we usually get 2 years for electronic devices, but that is voluntarily done by the manufactures, they are not forced to).
So the whole thing is pretty much only valuable for people living in EU states where manufactures would normally offer warranties shorter than six month. For everybody else, it is worthless.
Disclaimer: This is just my layman view on the topic, I'm no lawyer or something. Also I'm not too familiar with legal terms in English, so some stuff might be lost in translation. If somebody thinks I got it wrong, please correct me
PS: although the EU directive wouldn't help you legally, it might be worse a try to tell a seller, who is refusing refund, about it... apparently a lot of stores don't know about it... and some surrendered when threatened with "EU law".
Through my cellphone company I pay like 4 euros a month for an extended warranty that covers my broken phone even if it is rooted as long as the problem wasnt caused by the root. Not sure if you can get the same.
Zylian91 said:
Through my cellphone company I pay like 4 euros a month for an extended warranty that covers my broken phone even if it is rooted as long as the problem wasnt caused by the root. Not sure if you can get the same.
Click to expand...
Click to collapse
do they specifically say they cover phones that have been tampered with software-wise? Oo
odoto said:
do they specifically say they cover phones that have been tampered with software-wise? Oo
Click to expand...
Click to collapse
In my case the policy says: (between other funny wording): accidental damage, water damage etc.
Therefore, I personally will play same fair game as the sellers and/or manufacturers: if my I9300 would have SDS, semi-death (with download mode available only, showing perfectly that I'm on custom), then, I will "accidentally" will forget to remove the phone from driveaway while taking back with my JAG, or, alternatively, I will give my fishes brilliant opportunity to call Nemo.
First, there is nothing common with the warranty, they will just replace it or repair.
I have no idea about the lobbies in EU, and in my country, bu I always adjust my honesty to the second side of discussion.
O, did I mention that this is an add-on to my bank account, and I have the right to claim twice per year for the phone priced up to approx 1000EUR?
But, going back to the topic, EU law is binding in all EU countries. Furthermore, Samsung can put in the warranty the statement that: inserting the battery will void warranty. But - they HAVE to write as well: above does not affects your statutory rights.
And, they have to honor these rights. therefore if the country law states that the equipment is covered for 4 years - the seller will have to follow that.
spamtrash said:
In my case the policy says: (between other funny wording): accidental damage, water damage etc.
Therefore, I personally will play same fair game as the sellers and/or manufacturers: if my I9300 would have SDS, semi-death (with download mode available only, showing perfectly that I'm on custom), then, I will "accidentally" will forget to remove the phone from driveaway while taking back with my JAG, or, alternatively, I will give my fishes brilliant opportunity to call Nemo.
First, there is nothing common with the warranty, they will just replace it or repair.
I have no idea about the lobbies in EU, and in my country, bu I always adjust my honesty to the second side of discussion.
Click to expand...
Click to collapse
well, I wouldn't call it "same fair game" or "adjusted honesty", I'd simply call it insurance fraud, payed for by honest customers. It has nothing to do with getting back at Samsung or the vendor...
spamtrash said:
But, going back to the topic, EU law is binding in all EU countries. Furthermore, Samsung can put in the warranty the statement that: inserting the battery will void warranty. But - they HAVE to write as well: above does not affects your statutory rights.
And, they have to honor these rights. therefore if the country law states that the equipment is covered for 4 years - the seller will have to follow that.
Click to expand...
Click to collapse
regarding the EU directive in question Samsung can do whatever they want, since it applies to _sellers_, not to manufacturers
odoto said:
well, I wouldn't call it "same fair game" or "adjusted honesty", I'd simply call it insurance fraud, payed for by honest customers. It has nothing to do with getting back at Samsung or the vendor...
regarding the EU directive in question Samsung can do whatever they want, since it applies to _sellers_, not to manufacturers
Click to expand...
Click to collapse
OK then, let's use same measure, and please explain to me what is the difference between (as you was keen to say) insurance fraud, and the warranty fraud by rooting the phone?
sorry, but in my insurance policy there is no such wording like: "except from intentional damage", where in the warranty it is clearly stated.
and of course this is contrary to your assumption from post #1, where you are mentioning custom roms, kernels etc. Wrong. If you have rooted the phone, your warranty is void, period.
If you're trying to hide it, it is a fraud, isn't it?
I definitely agree that Samsung have nothing to do with the phone. The purchase contract was made between the customer and the seller, therefore, seller is fully responsible for any equipment faults over the warranty period (which is much longer in UK, by the way).
spamtrash said:
OK then, let's use same measure, and please explain to me what is the difference between (as you was keen to say) insurance fraud, and the warranty fraud by rooting the phone?
sorry, but in my insurance policy there is no such wording like: "except from intentional damage", where in the warranty it is clearly stated.
and of course this is contrary to your assumption from post #1, where you are mentioning custom roms, kernels etc. Wrong. If you have rooted the phone, your warranty is void, period.
If you're trying to hide it, it is a fraud, isn't it?
I definitely agree that Samsung have nothing to do with the phone. The purchase contract was made between the customer and the seller, therefore, seller is fully responsible for any equipment faults over the warranty period (which is much longer in UK, by the way).
Click to expand...
Click to collapse
I have to say I partially agree. Handing in your phone for warranty, although you know you did something that definitely voided the warranty, could be named fraud as well. But I would argue that it is "more okay" than insurance fraud in some way. In case you knowingly killed your phone yourself (lets say you opened it up and intentionally damaged a component), you are a "bad person" if you try to get it repaired under warranty. BUT in case your rooted phone died because the manufacturer screwed up, like with the SDS, you are free to hand it in for warranty in my opinion.
The difference I see is, that in case of a rooted phone your warranty is voided by a technicality that is far from reality. IF the damage done isn't related to you installing custom software, you would be covered otherwise. The problem is that the warranty does not distinguished between cases where root/custom software was the problem and those where it wasn't. Arguably it just isn't possible do to that, or it is just to expensive to trace whether software was the problem or not.
So trying to get warranty despite that is okay in my eyes, because it is trying to "right" a "wrong".
Insurance on the other hand is not, you can't argue you are getting back at Samsung or the place where you bought the phone by getting money from the insurance company you don't deserve. It is not hurting Samsung or the vendors, but other people who need that insurance.
(And in case the vendor sold the insurance to you as well: still not hurting the vendor, they usually just sell insurance contracts of third-party insurance companies)
Damn, didn't mean to get into a lengthy discussion about insurance fraud
odoto said:
I have to say I partially agree. Handing in your phone for warranty, although you know you did something that definitely voided the warranty, could be named fraud as well. But I would argue that it is "more okay" than insurance fraud in some way. In case you knowingly killed your phone yourself (lets say you opened it up and intentionally damaged a component), you are a "bad person" if you try to get it repaired under warranty. BUT in case your rooted phone died because the manufacturer screwed up, like with the SDS, you are free to hand it in for warranty in my opinion.
Click to expand...
Click to collapse
Why? You shall NOT ROOT your phone, if you want to be honest. and, if anyone would have a residual amount of so-called honesty, after rooting - no one should even think about giving the phone to the service for warranty repair, period.
By the comparison: if you have used your TV set as the rain protection while on camp, I'd say that it would be not very honest to claim 3 dead pixels, huh?
And, you have presumably completely wrong info how the insurance works... read it, and then discuss (a tip: if I pay for the bank account which includes the insurance, if I put my moneys into the bank's account - guess who's paying for the insurance).
Contrary to above, it is sure that as Samsung's solely income is (in this case) by selling SGS's. Therefore, using your own argumentation, it is easily found that for any fraudulently rooted phone repair under the warranty - ALL buyers have to pay, because it is included in the purchase cost, which is paid by mass of the honest users, which even do not know about the phone's rooting possibility and consequences.
Of course, the above will be true unless you are not so naive to believe that Samsung did not included the repairs of some percentage of phones into this price.
Maybe are you thought that any warranty repair decreases the net Samsung's income? :laugh::laugh::laugh:
spamtrash said:
By the comparison: if you have used your TV set as the rain protection while on camp, I'd say that it would be not very honest to claim 3 dead pixels, huh?
Click to expand...
Click to collapse
Of course not, because the rain (which is your fault... well, not the rain itself, but the exposure) did kill the device, not the dead pixels. But in case of a rooted phone that died because of a hardware issue, the manufacturer is the one who screwed up, regardless of the software changes you did. If a device dies because of pre-existing hardware issues, what is the difference between custom rom and stock from the manufactures perspective?
spamtrash said:
And, you have presumably completely wrong info how the insurance works... read it, and then discuss (a tip: if I pay for the bank account which includes the insurance, if I put my moneys into the bank's account - guess who's paying for the insurance).
Click to expand...
Click to collapse
I agree I don't know for sure how your specific insurance works (how would I?), but I know how those normally work. It usually works like that: some company wants to offer their customers an additional insurance. But they don't have the knowledge to do it themselves, after all they are not an insurance company. So they delegate it to one. They pay the insurance company a fee for every device sold (or some sort of flat fee if it is not device-bound). In return the insurance company is liable for repair/replacement costs if the customer kills his phone. And if people are abusing that insurance, the insurance company has to increase the fees (obviously they don't wanna loose money). So the company who is paying that fee also has to increase prices for their consumers, because they don't wanna loose money as well.
So at the and all customers are paying for it. It always works like that, no company wants to loose money.
spamtrash said:
Contrary to above, it is sure that as Samsung's solely income is (in this case) by selling SGS's. Therefore, using your own argumentation, it is easily found that for any fraudulently rooted phone repair under the warranty - ALL buyers have to pay, because it is included in the purchase cost, which is paid by mass of the honest users, which even do not know about the phone's rooting possibility and consequences.
Of course, the above will be true unless you are not so naive to believe that Samsung did not included the repairs of some percentage of phones into this price.
Maybe are you thought that any warranty repair decreases the net Samsung's income? :laugh::laugh::laugh:
Click to expand...
Click to collapse
True, of course. Like I described above the customers are always paying in the end (or switching to a different company).
BUT Samsungs repair costs are not higher because of rooting/custom software. If nobody would modify the software, Samsung would even have higher repair costs, because in that case they would have to pay for all repairs. If a portion of the repairs can be denied for whatever reason, they save money.
So the fact that some people modify the software does not add to Samsungs repair costs (except for the really rare cases where people actually fry there phone by overclocking all the way to the moon and back), but they still void there warranties, thus saving money.
But they are only saving that money by discriminating against custom software users, for no reason.
So it is not like all customers have to pay more because of custom software users claiming warranty. The contrary is true: at the moment all "normal" users are saving money due to custom rom users, because those get there warranty voided for no factual reason.
Of course Samsung (and other manufactures) state that there is a reason, that they would have higher repair costs because of custom software users. But I think that is a groundless claim, just made to safe money or because of missing knowledge. (I'm talking _hardware_ warranty here! Of course they would have higher costs if they would fix phones where people messed up the software). So because of the unfounded fear of manufactures that custom software users will kill lots of their devices, we get denied rights that all other users have. I'd call that discrimination.
Just curious, now that we know what's causing the problem, is there a way to trigger a brick on my phone *immediately* and have them replace it with an updated motherboard while it is still in warranty… rather than to have a ticking time bomb that may or may not go off and can potentially still fail just outside of warranty?
Will a zero wipe on /emmc do?
wshyang said:
Just curious, now that we know what's causing the problem, is there a way to trigger a brick on my phone *immediately* and have them replace it with an updated motherboard while it is still in warranty… rather than to have a ticking time bomb that may or may not go off and can potentially still fail just outside of warranty?
Will a zero wipe on /emmc do?
Click to expand...
Click to collapse
Try hard bricking it, It can't be hard, purposely disconnect the cable when a PIT flash operation is in progress?
Off course I would rather take a chance that it may not break for MONTHS instead of it breaking and Samsung may not replace it.
wshyang said:
Just curious, now that we know what's causing the problem, is there a way to trigger a brick on my phone *immediately* and have them replace it with an updated motherboard while it is still in warranty… rather than to have a ticking time bomb that may or may not go off and can potentially still fail just outside of warranty?
Will a zero wipe on /emmc do?
Click to expand...
Click to collapse
1. we have an idea what subsystem is likely causing the problem... that's all.
2. you _might_ be able to advance faster towards triggering the bug by doing a lot of write ops, but that is just a guess (and certainly not immediately)
3. chances are good your phone can live a long and happy life with a fixed firmware, even if it got the buggy chip
4. you would risk getting another mainboard with an affected chip...
5. there is always a risk of Samsung not accepting your claim (happened to some people here)
6. if your phone doesn't encounter SDS within a 2 year warranty period, it probably never will
7. don't do it! your would risk ending up without a phone now, to avoid a small risk of loosing your phone somewhere in the future. if you can't stand having a phone that might brick (what I understand), sell your phone (or get a refund if you still can)
wshyang said:
Just curious, now that we know what's causing the problem, is there a way to trigger a brick on my phone *immediately* and have them replace it with an updated motherboard while it is still in warranty… rather than to have a ticking time bomb that may or may not go off and can potentially still fail just outside of warranty?
Will a zero wipe on /emmc do?
Click to expand...
Click to collapse
Try it ... and let us know :laugh:
More seriously : thanks to odoto for this thread and for information on EU "law" limitations ..
philgalaxs3 said:
More seriously : thanks to odoto for this thread and EU "law" limitation ..
Click to expand...
Click to collapse
I know what you you meant, but that sounds almost like the EU law limitations are my fault
odoto said:
I know what you you meant, but that sounds almost like the EU law limitations are my fault
Click to expand...
Click to collapse
Corrected , hope that sounds better. Sorry for my poor english .... und danke sehr :good:
AW: some thoughts on warranty, custom roms and SDS
I just thought it was funny
And your English seems totally okay, no worries
odoto said:
Of course not, because the rain (which is your fault... well, not the rain itself, but the exposure) did kill the device, not the dead pixels. But in case of a rooted phone that died because of a hardware issue, the manufacturer is the one who screwed up, regardless of the software changes you did. If a device dies because of pre-existing hardware issues, what is the difference between custom rom and stock from the manufactures perspective?
Click to expand...
Click to collapse
Very simple. Please write here procedure for overclocking without the root, and I will tell that you're right immediately.
odoto said:
I agree I don't know for sure how your specific insurance works (how would I?), but I know how those normally work. It usually works like that: some company wants to offer their customers an additional insurance. But they don't have the knowledge to do it themselves, after all they are not an insurance company. So they delegate it to one. They pay the insurance company a fee for every device sold (or some sort of flat fee if it is not device-bound). In return the insurance company is liable for repair/replacement costs if the customer kills his phone. And if people are abusing that insurance, the insurance company has to increase the fees (obviously they don't wanna loose money). So the company who is paying that fee also has to increase prices for their consumers, because they don't wanna loose money as well.
So at the and all customers are paying for it. It always works like that, no company wants to loose money.
Click to expand...
Click to collapse
So what is the difference between the warranty?
odoto said:
True, of course. Like I described above the customers are always paying in the end (or switching to a different company).
BUT Samsungs repair costs are not higher because of rooting/custom software. If nobody would modify the software, Samsung would even have higher repair costs, because in that case they would have to pay for all repairs. If a portion of the repairs can be denied for whatever reason, they save money.
So the fact that some people modify the software does not add to Samsungs repair costs (except for the really rare cases where people actually fry there phone by overclocking all the way to the moon and back), but they still void there warranties, thus saving money.
But they are only saving that money by discriminating against custom software users, for no reason.
Click to expand...
Click to collapse
It seems that you did not understood the rules at all. Therefore, just short comparison:
INSURANCE: someone is paying additionally to the price of unit to be covered against unintentional, caused by lack of care, or ANY OTHER DAMAGES, unconditionally.
WARRANTY: You are purchasing the Unit for a price, in which the free repair is covered conditionally, if you are obeying the T&Cs of warranty. It is your choice if you will, but, INTENTIONAL void of the warranty by rooting and then trying to hide it is a fraud.
Comparing to the cars, you can have comprehensive insurance, yes? This is your free will to buy it. and, you have the car warranty. If you are honest, would you claim the corrosion caused by driving your car on a seaside on the background of warranty or insurance? Looking at your posts, you probably would call the insurer aproach a fraud, same time cleaning mud, alga and fishes and shouting that your car never has been contacted with salt water and this ugly dealer have to repair it under the warranty.
Once again, this is your choice: apply warranty T&C's and then claim on base of such, or buy the additional insurance and do whatever you want.
odoto said:
So it is not like all customers have to pay more because of custom software users claiming warranty. The contrary is true: at the moment all "normal" users are saving money due to custom rom users, because those get there warranty voided for no factual reason.
Of course Samsung (and other manufactures) state that there is a reason, that they would have higher repair costs because of custom software users. But I think that is a groundless claim, just made to safe money or because of missing knowledge. (I'm talking _hardware_ warranty here! Of course they would have higher costs if they would fix phones where people messed up the software). So because of the unfounded fear of manufactures that custom software users will kill lots of their devices, we get denied rights that all other users have. I'd call that discrimination.
Click to expand...
Click to collapse
Once again: please give me an example of overclocking without the root, first.
Secondly, you have of course the right to disagree with the T&Cs of warranty. It is very simple: do not buy the product, which is related with unacceptable by you warranty terms. You have even wider choiche: you can buy it and you have the free will to ignore T&C's. The fraud starts when you're voiding knowingly these T&C's, and then you are trying to use (violated by you) warranty.
Third, of course you can call it discrimination, but the manufacturer and seller has right to set the purpose of the device. This is not discrimination, but the AGREEMENT between the customer and seller/manufacturer. Same way you will most likely call discrimination the fact that most of manufacturers are putting the water damage indicators to their devices. (Funny thing by the way, years ago it was no such things in phones. But amount of people like you, who submerged their units into water and then claimed it under the warranty - enforced the manufacturers to do it).
As I said above, your screams are like: I have bought a BMW, then I tried to reach my friend in a yacht in the middle of harbor in it, but it become rusty in result, therefore I need it repaired under warranty.
Finally, I think that you should read the Chainfire's statement related to it on his portal.
It fell out of my hands face flat onto a concrete floor - I tried to catch it mid fall and ending up flicking it further away, around 4-5ft drop with quite a bit of force in the end.
NO DAMAGE at all!!
This phone is not as fragile as people are making out on xda.
Just thought I would let people know as all I see on here is 'it smashed/cracked by itself' 'i didn't drop it far etc etc
Perhaps I am just lucky, either way front and back glass are still perfectly fine.
This might help people who are still on the fence to buy it or not.
Sent from my D5803 using XDA Free mobile app
Yeah I've had my phone fall a few times onto wooden floors, once into the crevices of my car seat, tossed on my bed etc; phone is still mint. No case or screen protector.
Sent from my D5803
pricey2009 said:
It fell out of my hands face flat onto a concrete floor - I tried to catch it mid fall and ending up flicking it further away, around 4-5ft drop with quite a bit of force in the end.
NO DAMAGE at all!!
........
This might help people who are still on the fence to buy it or not.
Click to expand...
Click to collapse
Well maybe you should change the title lol. Now people will think this is yet another thread about a Z3C that has fallen to pieces.
I've dropped mine after 1h from taking out of the box... from the microwave to to counter and to tiles floor, i lost few years of my life, but the phone was absolutely immaculate, not wearing any protection at all
Robin>Hood said:
Well maybe you should change the title lol. Now people will think this is yet another thread about a Z3C that has fallen to pieces.
Click to expand...
Click to collapse
Don't you think that makes it more likely to be read though? Lol
Sent from my D5803 using XDA Free mobile app
You could change the title to something like "Post about your drops with no damage!"
every drop is different.
if you are lucky it survives a 2m drop.
if you are unlucky it cracks from 50cm
pricey2009 said:
It fell out of my hands face flat onto a concrete floor - I tried to catch it mid fall and ending up flicking it further away, around 4-5ft drop with quite a bit of force in the end.
NO DAMAGE at all!!
This phone is not as fragile as people are making out on xda.
Just thought I would let people know as all I see on here is 'it smashed/cracked by itself' 'i didn't drop it far etc etc
Perhaps I am just lucky, either way front and back glass are still perfectly fine.
This might help people who are still on the fence to buy it or not.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
@pricey2009
Hey Pricey
Tbh I think you're massively lucky... but please add your experience to the survey, so that it's as representative as possible.
http://forum.xda-developers.com/z3-compact/general/sony-xperia-z3-z3-compact-glass-survey-t2900149
Regards,
Gary
gazzawazza said:
@pricey2009
Hey Pricey
Tbh I think you're massively lucky... but please add your experience to the survey, so that it's as representative as possible.
http://forum.xda-developers.com/z3-compact/general/sony-xperia-z3-z3-compact-glass-survey-t2900149
Regards,
Gary
Click to expand...
Click to collapse
All done
Sent from my D5803 using XDA Free mobile app
Sounds like a defective unit to me - ask Sony to replace for one that cracks properly :good:
To the OP.. What week is your phone was manufactured?
Sent from my C2104 using XDA Premium 4 mobile app
Sparksys said:
To the OP.. What week is your phone was manufactured?
Sent from my C2104 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
W39
Sent from my D5803 using XDA Free mobile app
you must be lucky - I dropped mine 2 days after getting it and it landed on a corner of a glass scale and entire back screen was in bits.... I still have a chipmark on the bezel at the back (tiny but still) but luckily I managed to get the back glass replaced by my insurance. What I'm worried about now is how it affects the water resistance but hopefully they would have done a decent job and put the back screen in properly...
Dropped mine today after a week of use. Was in my shirt pocket and fell on the concrete floor as I was bending down. There was no case on it. Only screen protectors. I was really nervous to check for any damage after reading through the plethora of negative reviews regarding cracks. To my surprise the phone did not suffer from any damage whatsoever. Was quite relieved. My case (Ringke fusion) is still on the way. Hope it arrives soon.
I placed my order from Sony's USA site this past Friday. I had the option to also purchase the 2 year warranty from Sony for an extra $79.99. I am very, very careful with my devices, so I normally don't purchase the extra protection. But this will be my first all glass phone, so I'm wondering if I should shell out the extra $80.
Weird thing is that Sony's website states that I have up until 365 days after my purchase to get the 2 yr warranty. So, does that mean I can wait until my phone breaks to get the warranty? How exactly does this work?
Issemann said:
I placed my order from Sony's USA site this past Friday. I had the option to also purchase the 2 year warranty from Sony for an extra $79.99. I am very, very careful with my devices, so I normally don't purchase the extra protection. But this will be my first all glass phone, so I'm wondering if I should shell out the extra $80.
Weird thing is that Sony's website states that I have up until 365 days after my purchase to get the 2 yr warranty. So, does that mean I can wait until my phone breaks to get the warranty? How exactly does this work?
Click to expand...
Click to collapse
sorry that no-one replied Issemann.
Personally, the 2 year 'cover' sounds ok. It does significantly increase the cost of the phone though, surely?
Just make sure you've read what the warranty covers. If this is literally just an extended period (but otherwise standard) warranty, you're not covered for stuff like accidental damage / self-inflicted stuff.
I thought I'm careful with products but accidents can happen. Also, the phone is made of glass (predominantly i.e. both front and back are glass) and it's slippy in a way that I've not encountered with other phones (not that I've had many). You really must get a case for it.
Regarding your comment about phone breaking and then getting warranty. Technically, if the incident occurred and you weren't covered by the warranty, then you're not covered (I'd have thought - it's like taking out insurance after an accident occurred). But who's to know? Tbh, if you take out the warranty, then make a claim on it days / weeks later, it'll just look suspicious
You could just say you were blessed by foresight and took out the warranty at the right time
Everything I've said though is speculation, in that I've not looked at the cover you're talking about. However, I stand by that you need cover in place to be covered!
Anyway, this is an extract from the latest published Z3 compact warranty, language is UK (am taking this to imply it's the UK warranty ). The warranty listed here is two years, so either yours would be an extended cover or an extended period of warranty (I'd imagine). Finally, I say it's the z3 compact warranty, as this is the pdf produced when I browsed to the z3 compact and downloaded the warranty doc:
"Our warranty
Subject to the conditions of this Limited Warranty, Sony warrants this Product to be free
from defects in design, material and workmanship at the time of its original purchase by a
consumer. This Limited Warranty will last for a period of two (2) years as from the original
date of purchase of the Product for your mobile device, and for a period of one (1) year
following the original purchase date of the Product for all original accessories (such as the
battery, charger or handsfree kit) which may be delivered with your device.
What we will do
If, during the warranty period, this Product fails to operate under normal use and service, due
to defects in design, materials or workmanship, Sony authorised distributors or service
partners, in the country/region* where you purchased the Product, will, at their option, either
repair, replace or refund the purchase price of the Product in accordance with the terms and
conditions stipulated herein.
Sony and its service partners reserve the right to charge a handling fee if a returned Product
is found not to be under warranty according to the conditions below.
Please note that some of your personal settings, downloads and other information may be
lost when your Sony Product is repaired or replaced. At present, Sony may be prevented by
applicable law, other regulation or technical restrictions from making a backup copy of
certain downloads. Sony does not take any responsibility for any lost information of any kind
and will not reimburse you for any such loss. You should always make backup copies of all
the information stored on your Sony Product such as downloads, calendar and contacts
before handing in your Sony Product for repair or replacement."
"This warranty does not cover any failure of the Product that is due to:
• Normal wear and tear.
• Use in environments where relevant IP rating limitations, if applicable, are exceeded
(including liquid damage or the detection of liquid inside the device resulting from such
use).
• Misuse or failure to use in accordance with the Sony instructions for use and
maintenance of the Product.
Nor does this warranty cover any failure of the Product due to accident, software or
hardware modification or adjustment, or acts of God."
Source: http://www-support-downloads.sonymobile.com/common/warranty_phones_GB_24_2.pdf
Basically, under the standard warranty, you have to prove that there is a defect to avoid having to pay a repair bill.
Regards,
Gary
gazzawazza said:
sorry that no-one replied Issemann.
Personally, the 2 year 'cover' sounds ok. It does significantly increase the cost of the phone though, surely?
Just make sure you've read what the warranty covers. If this is literally just an extended period (but otherwise standard) warranty, you're not covered for stuff like accidental damage / self-inflicted stuff.
I thought I'm careful with products but accidents can happen. Also, the phone is made of glass (predominantly i.e. both front and back are glass) and it's slippy in a way that I've not encountered with other phones (not that I've had many). You really must get a case for it.
Regarding your comment about phone breaking and then getting warranty. Technically, if the incident occurred and you weren't covered by the warranty, then you're not covered (I'd have thought - it's like taking out insurance after an accident occurred). But who's to know? Tbh, if you take out the warranty, then make a claim on it days / weeks later, it'll just look suspicious
You could just say you were blessed by foresight and took out the warranty at the right time
Everything I've said though is speculation, in that I've not looked at the cover you're talking about. However, I stand by that you need cover in place to be covered!
Anyway, this is an extract from the latest published Z3 compact warranty, language is UK (am taking this to imply it's the UK warranty ). The warranty listed here is two years, so either yours would be an extended cover or an extended period of warranty (I'd imagine). Finally, I say it's the z3 compact warranty, as this is the pdf produced when I browsed to the z3 compact and downloaded the warranty doc:
"Our warranty
Subject to the conditions of this Limited Warranty, Sony warrants this Product to be free
from defects in design, material and workmanship at the time of its original purchase by a
consumer. This Limited Warranty will last for a period of two (2) years as from the original
date of purchase of the Product for your mobile device, and for a period of one (1) year
following the original purchase date of the Product for all original accessories (such as the
battery, charger or handsfree kit) which may be delivered with your device.
What we will do
If, during the warranty period, this Product fails to operate under normal use and service, due
to defects in design, materials or workmanship, Sony authorised distributors or service
partners, in the country/region* where you purchased the Product, will, at their option, either
repair, replace or refund the purchase price of the Product in accordance with the terms and
conditions stipulated herein.
Sony and its service partners reserve the right to charge a handling fee if a returned Product
is found not to be under warranty according to the conditions below.
Please note that some of your personal settings, downloads and other information may be
lost when your Sony Product is repaired or replaced. At present, Sony may be prevented by
applicable law, other regulation or technical restrictions from making a backup copy of
certain downloads. Sony does not take any responsibility for any lost information of any kind
and will not reimburse you for any such loss. You should always make backup copies of all
the information stored on your Sony Product such as downloads, calendar and contacts
before handing in your Sony Product for repair or replacement."
"This warranty does not cover any failure of the Product that is due to:
• Normal wear and tear.
• Use in environments where relevant IP rating limitations, if applicable, are exceeded
(including liquid damage or the detection of liquid inside the device resulting from such
use).
• Misuse or failure to use in accordance with the Sony instructions for use and
maintenance of the Product.
Nor does this warranty cover any failure of the Product due to accident, software or
hardware modification or adjustment, or acts of God."
Source: http://www-support-downloads.sonymobile.com/common/warranty_phones_GB_24_2.pdf
Basically, under the standard warranty, you have to prove that there is a defect to avoid having to pay a repair bill.
Regards,
Gary
Click to expand...
Click to collapse
what you are referring to is the original manufacturer warranty...Sony provides an additional warranty option for $80. It is for 2 years and covers accidents in addition to defects (still covered under original warranty). It does not cover theft/loss. From what i read, they will repair it or replace the device 1 time during that period. If you send it for repairs the coverage continues, if they decide to replace it, the warranty becomes void. A good bargain for $80, breaks down to $3.33 a month with no deductible. Better than carrier insurance.
jdiddy_ub said:
what you are referring to is the original manufacturer warranty...Sony provides an additional warranty option for $80. It is for 2 years and covers accidents in addition to defects. It does not cover theft/loss. From what i read, they will repair/replace the device 1 time during that period. Once you use it, it becomes void. Still a good bargain for $80, breaks down to $3.33 a month with no deductible. Better than carrier insurance. The only "catch" is the theft/loss and only 1 claim allowed.
Click to expand...
Click to collapse
Hi @jdiddy_ub
I know I was referring to the standard / original warranty - I wanted to be certain that what @Issemann was talking about was different / additional / beneficial
Very good point that $3.33 a month is good, although it being a single shot isn't so good.
I'm investigating whether I can get a similar deal over in the UK. Unfortunately I didn't buy directly from Sony, so might not have this extension, if available at all, available to me.
I bought via my carrier - O2 - on an upgrade. They offer insurance but you have to take it within 28 days of purchase (and I'm outside that now).
There are price bands for the insurance. I don' t know which the z3 compact falls in but I will bet it won't be the cheapest one
However, you get accidental damage and accidental theft cover. You can also get accidental damage cover only.
I've skimmed the T&Cs and cover is upto £300. Am assuming this is per claim. Couldn't find any cap on numbers of claims you can make.
Assuming you have similar insurance packages via your carriers, it might be effectively not much more expensive to get insurance and have the 'more than one use' option?
Alternatively, take out the accidental damage warranty and look at 3rd party insurance, if that warranty gets 'used'.
Just be careful about insurance T&Cs (I know you read them but others might not be so vigilant). I've just, out of curiosity, checked out a UK insurer called gadget cover. Their monthly cover for the z3 compact is basically £7 p/m. You can pay annually too. Interesting 'penalties' though.
Excess will be £50 or £75 for z3 compact (damage / theft or loss, respectively), with an additional £25 on top, if claiming within first 3 months of cover.
Additionally, if you pay monthly, you have to pay the balance of the 12 month premium before any claim can be made (effectively increases the 'excess' hugely, if you make an early claim).
So you could effectively have to pay out £177 for a lost phone, including your initial payment, assuming the insurer honours the claim, if you claimed in the first month. Ouch.
I guess cheaper than buying a new phone though.
I do appreciate I've been rather UK-centric, but I just wanted to flag this kind of detail of UK users and to warn non-UK users of possible pitfalls with insurance (assuming mobile device insurers have similar policies - I'm fairly confident they would, particularly regarding mobile phone cover).
Regards,
Gary
gazzawazza said:
Hi @jdiddy_ub
I know I was referring to the standard / original warranty - I wanted to be certain that what @Issemann was talking about was different / additional / beneficial
Very good point that $3.33 a month is good, although it being a single shot isn't so good.
I'm investigating whether I can get a similar deal over in the UK. Unfortunately I didn't buy directly from Sony, so might not have this extension, if available at all, available to me.
I bought via my carrier - O2 - on an upgrade. They offer insurance but you have to take it within 28 days of purchase (and I'm outside that now).
There are price bands for the insurance. I don' t know which the z3 compact falls in but I will bet it won't be the cheapest one
However, you get accidental damage and accidental theft cover. You can also get accidental damage cover only.
I've skimmed the T&Cs and cover is upto £300. Am assuming this is per claim. Couldn't find any cap on numbers of claims you can make.
Assuming you have similar insurance packages via your carriers, it might be effectively not much more expensive to get insurance and have the 'more than one use' option?
Alternatively, take out the accidental damage warranty and look at 3rd party insurance, if that warranty gets 'used'.
Just be careful about insurance T&Cs (I know you read them but others might not be so vigilant). I've just, out of curiosity, checked out a UK insurer called gadget cover. Their monthly cover for the z3 compact is basically £7 p/m. You can pay annually too. Interesting 'penalties' though.
Excess will be £50 or £75 for z3 compact (damage / theft or loss, respectively), with an additional £25 on top, if claiming within first 3 months of cover.
Additionally, if you pay monthly, you have to pay the balance of the 12 month premium before any claim can be made (effectively increases the 'excess' hugely, if you make an early claim).
So you could effectively have to pay out £177 for a lost phone, including your initial payment, assuming the insurer honours the claim, if you claimed in the first month. Ouch.
I guess cheaper than buying a new phone though.
I do appreciate I've been rather UK-centric, but I just wanted to flag this kind of detail of UK users and to warn non-UK users of possible pitfalls with insurance (assuming mobile device insurers have similar policies - I'm fairly confident they would, particularly regarding mobile phone cover).
Regards,
Gary
Click to expand...
Click to collapse
I edited my original post after re-reading the terms. The "one-shot" only applies to replacement. You can get the device repaired and continue to have coverage until the 2 years expires. I have been comparing the Sony $80 warranty vs. 3rd party companies and i still think that Sony comes out on top. The major difference is theft/loss coverage. If you are someone that has the tendency to lose things or have lost your phone in the past, then the Sony coverage won't cover you.
If we are talking about accident coverage, Sony comes out way on top if you talk about pricing. Take a 3rd party insurer for lets say $5/mo and add a $75 deductible to it...on month #3 you would be paying $90 and if you dropped it on say month #20 it comes out to $175..more than double Sony's price.
Also, Sony is a major brand whereas 3rd party insurance (based on google reviews-i've never had it) sounds like a 50-50 crap shoot, 1. to find a reputable company 2. turnaround times, and what they cover/don't cover...some reviews state they had to provide like 10 different proofs of purchase and the company tries to find a loophole out of it.
In my opinion, if you're lucky enough to be able to purchase the Sony warranty, that is the best deal.
jdiddy_ub said:
I edited my original post after re-reading the terms. The "one-shot" only applies to replacement. You can get the device repaired and continue to have coverage until the 2 years expires. I have been comparing the Sony $80 warranty vs. 3rd party companies and i still think that Sony comes out on top. The major difference is theft/loss coverage. If you are someone that has the tendency to lose things or have lost your phone in the past, then the Sony coverage won't cover you.
If we are talking about accident coverage, Sony comes out way on top if you talk about pricing. Take a 3rd party insurer for lets say $5/mo and add a $75 deductible to it...on month #3 you would be paying $90 and if you dropped it on say month #20 it comes out to $175..more than double Sony's price.
Also, Sony is a major brand whereas 3rd party insurance (based on google reviews-i've never had it) sounds like a 50-50 crap shoot, 1. to find a reputable company 2. turnaround times, and what they cover/don't cover...some reviews state they had to provide like 10 different proofs of purchase and the company tries to find a loophole out of it.
In my opinion, if you're lucky enough to be able to purchase the Sony warranty, that is the best deal.
Click to expand...
Click to collapse
Yep... sounds like the best deal tbh.
I can't find any option regarding warranties on the Sony Mobile website
Have had a look in the Sony online store, tried accessories, etc, to no avail.
Suspect it must get offered after you've made a direct purchase?
Did have a quick browse via my carrier too but couldn't find anything pertinent.
Regards,
Gary