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Hello,
I have got a real annoying problem with my HD. When i hook it up to a PC via the usb cable the phone is not detect, and i have tested it out on 3 different laptops. I tried a soft reset, turning the phone on and off and my last resort was a hard reset but it still dosent work.
When connected to my laptop the phone can charge via usb, and when the screen is turned off and i plug in the USB cable the screen turns on so it does know it connected. Is there anything else i can try to get it working? or would it possible be a hardware fault on the phone?
The rom version installed is 1.56.405.1(43972) wwe, radio version 1.13.25.4, protocol version 52.62.25.34u. I baught the phone from mobiles.co.uk, has anyone had ay experience with sending there phone backs under warranty to get problems fixwd?
thanks
samie
Do you have under 'Connections' settings tab (the three Windows Mobile settings tabs) a USB-PC Icon, if you do go into it and change the USB behaviour to/from advanced connection, if you have it !
That solved it for me, didn't like the advanced settting on mine.
Steeve24 said:
Do you have under 'Connections' settings tab (the three Windows Mobile settings tabs) a USB-PC Icon, if you do go into it and change the USB behaviour to/from advanced connection, if you have it !
That solved it for me, didn't like the advanced settting on mine.
Click to expand...
Click to collapse
yea, i went to the USB-PC setting and i tried all the different options but no luck. Mine only has the options Active sync(with a tick box under it to make the sync process faster), second is disk drive and the third is internet sharing. It dosent have an option for advance connection.
sst said:
yea, i went to the USB-PC setting and i tried all the different options but no luck. Mine only has the options Active sync(with a tick box under it to make the sync process faster), second is disk drive and the third is internet sharing. It dosent have an option for advance connection.
Click to expand...
Click to collapse
Are you trying with windows mobile device centre?
also did you you try it with the sync faster option unchecked?
Have you also tried another cable, if you have a ps3 its the same connection and some camera connectors are the same too
ozmoran said:
Are you trying with windows mobile device centre?
also did you you try it with the sync faster option unchecked?
Have you also tried another cable, if you have a ps3 its the same connection and some camera connectors are the same too
Click to expand...
Click to collapse
i am changing the setting on my phone Start>setting>connections>usb-pc . Yea, i tried it with the box unticked for syncing faster byt no help there. i have tried some other cable i have which are mini usb, but that didnt help aswell.
sst said:
i am changing the setting on my phone Start>setting>connections>usb-pc . Yea, i tried it with the box unticked for syncing faster byt no help there. i have tried some other cable i have which are mini usb, but that didnt help aswell.
Click to expand...
Click to collapse
It depends what OS you have on your PC is it XP or Vista
Sometimes the software isnt up to date so the phone charges but doesnt sync
Try downloading the latest drivers/software for your PC
This is active sync 4.5
By the way what are you trying to get done on active sync? are you trying to sync to outlook?
Or do you just want to look at your phone like a disk drive?
i have windows xp sp3. Active sync version is 4.5 as i did read previosly other version did casue problems with syncing.
I am trying to copy some music over to my memory card and some cabs so i can install some software. Only strange thing i last night the phone connected fine as a disk drive when i copied some music across, and since then i havent installed any new software or done any software changes on my laptop and my phone when i connected it today, firstly i tried to do it as a disk drive but it wasnt detected, so then tried active syn with the tick box selected but it didnt work so diabled it but it still wasnt working.
sst said:
i have windows xp sp3. Active sync version is 4.5 as i did read previosly other version did casue problems with syncing.
I am trying to copy some music over to my memory card and some cabs so i can install some software. Only strange thing i last night the phone connected fine as a disk drive when i copied some music across, and since then i havent installed any new software or done any software changes on my laptop and my phone when i connected it today, firstly i tried to do it as a disk drive but it wasnt detected, so then tried active syn with the tick box selected but it didnt work so diabled it but it still wasnt working.
Click to expand...
Click to collapse
From what I have read the sync may have been messed up from the music or other files transferred sometimes it due to calender Im not sure what the prob is.
Have you tried deleting the connection in activesync? then reconnect
also your SD card may be causing it Try accessing your card on your PC, take the card out of your phone and use the adapter for the card
Have you also checked the options in Activsync on the phone are they all ok?
hi all, I also have the same problem with my HTC HD...
ROM version: 1.18.707.3 (23358) WWE
ROM Date: 12/10/08
Radio version: 1.09.25.14
Protocol version: 52.49a.25.26U
My problem is the same as what SST had described. All my PCs and laptops in my home and office are unable to detect my HD phone when I connect the USB cable on it. The HD screen only showed a battery charging icon while my PC/Laptop doesn't show any device connected. I am using Ms Win XP Pro SP3 on my laptop and Ms Vista Ultimate on my desktop. Active Sync 4.5 and Ms Mobile Center has been installed respectively on each computer. I have change to different type of mini USB cable as well.
Before this, everything was fine. This only happenend 2 days ago. I have tried to soft reset for few times and hard reset for twice. It can't solve my problem. I even tried to delete all the Windows-PC that is available on the HD, but still the same problem.
When I take out the mini SD card and try to read it using the SD adapter on my computer, it cannot detect anything on the media. This is very weird, but when I insert back into my HD, it works properly in the File Explorer and I can access all the files inside. I repeat a few times and the same thing happened.
Without ActiveSync, I can't even upgrade my ROM if there is a new update available.
I really have no idea what happened on my HD. Appreciate much if anyone can enlighten me on these 2 issues.
Thank you in advance!
dcspeed said:
hi all, I also have the same problem with my HTC HD...
ROM version: 1.18.707.3 (23358) WWE
ROM Date: 12/10/08
Radio version: 1.09.25.14
Protocol version: 52.49a.25.26U
My problem is the same as what SST had described. All my PCs and laptops in my home and office are unable to detect my HD phone when I connect the USB cable on it. The HD screen only showed a battery charging icon while my PC/Laptop doesn't show any device connected. I am using Ms Win XP Pro SP3 on my laptop and Ms Vista Ultimate on my desktop. Active Sync 4.5 and Ms Mobile Center has been installed respectively on each computer. I have change to different type of mini USB cable as well.
Before this, everything was fine. This only happenend 2 days ago. I have tried to soft reset for few times and hard reset for twice. It can't solve my problem. I even tried to delete all the Windows-PC that is available on the HD, but still the same problem.
When I take out the mini SD card and try to read it using the SD adapter on my computer, it cannot detect anything on the media. This is very weird, but when I insert back into my HD, it works properly in the File Explorer and I can access all the files inside. I repeat a few times and the same thing happened.
Without ActiveSync, I can't even upgrade my ROM if there is a new update available.
I really have no idea what happened on my HD. Appreciate much if anyone can enlighten me on these 2 issues.
Thank you in advance!
Click to expand...
Click to collapse
Can you access USB when in Bootloader?
you probably know this but if you dont.........turn off phone, hold volume down button then turn phone on it should show tri colour screen
with serial written on bottom, plug your usb cable in hopefully it will say USB
atleast then you can flash
Try also deselecting faster connection on comm settings and you can also look here
hi ozmoran, the white portion screen only shown "serial" even I have already plugged in the USB cable... any idea?
thank you in advance.
ozmoran said:
Can you access USB when in Bootloader?
you probably know this but if you dont.........turn off phone, hold volume down button then turn phone on it should show tri colour screen
with serial written on bottom, plug your usb cable in hopefully it will say USB
atleast then you can flash
Try also deselecting faster connection on comm settings and you can also look here
Click to expand...
Click to collapse
this may sound a bit basic but are you using the usb cable that came in the box ?
I've found certain cables won't connect my phone to PC/laptop, they'll charge fine but no connection.
For some reason the phone seems picky about which cable it uses.
dcspeed said:
hi ozmoran, the white portion screen only shown "serial" even I have already plugged in the USB cable... any idea?
thank you in advance.
Click to expand...
Click to collapse
When in bootloader, disconnect usb and then re-connect it to phone. If bottom of bootloader doesn't change from 'Serial' to 'USB', you may find that your usb drivers need updating. Here is a guide to update drivers.
Also, before updating drivers, ensure that all correct settings in activesync have been selected i.e. 'allow usb connections' in connection settings.
Hi, Spartan. Thanks for your help.
I tried to update the USB device but the device manager doesn't show any USB-WinCE drivers at all. I guess my HTC HD USB port is faulty. Anyway how, my set is only few months old, I think I will sent it back to the dealer for a warranty claim.
Will update you guys again! Thanks!
quick update....in the end i gave up and took it to carphoneware house to get the problem sorted. They sent it off to their repair centres, who would have just flashed and updated the firmware. That didnt work so they sent it off to HTC who replaced the main board. so it looks like the mini usb connection was the source of the problem.
sst said:
quick update....in the end i gave up and took it to carphoneware house to get the problem sorted. They sent it off to their repair centres, who would have just flashed and updated the firmware. That didnt work so they sent it off to HTC who replaced the main board. so it looks like the mini usb connection was the source of the problem.
Click to expand...
Click to collapse
Thanks for the update bro
Its good to get feedback so everyone has more answers in future
The problem solved : i had same problem, after read and searched I switch and use USB to miniUSB's cable of my camera which have a round filter it pop right up (Active Sync and Windows XP).
lol @ Tihuyh!
Im having a similar issue. USB connections were intermittent, i updated the windows drivers and everything was great. Now for some reason is stopped working, havnt been able to connect by USB at all. The device doesn't show up in device manager and the bootloader screen doesnt change to USB. it will charge tho and i can access the SD card from my card reader and it works fine in the device. Its quite frustrating tho, looks like my phones going back to orange
Just goes to show that similar problems don't necessarily have the same solution.
Thanks everyone for there input. Hopefully this will help others with 'similar' issues
Hi all,
I've come across an annoying problem that I've finally managed to track the source of. I find that whenever I plug my HD2 into my PC, I cannot read either my external hard drive, or any flash drives that are installed. Has this happened to anyone else? I'm running standard 1.66 ROM, Activesync is ver 4.5, on Windows XP Home edition. It's most annoying as I can't copy directly between my phone and my storage devices.
Thanks,
David
CloneboyZA said:
Hi all,
I've come across an annoying problem that I've finally managed to track the source of. I find that whenever I plug my HD2 into my PC, I cannot read either my external hard drive, or any flash drives that are installed. Has this happened to anyone else? I'm running standard 1.66 ROM, Activesync is ver 4.5, on Windows XP Home edition. It's most annoying as I can't copy directly between my phone and my storage devices.
Thanks,
David
Click to expand...
Click to collapse
Are you using a USB hub or are all USB ports built into the computer?
I'm using my USB ports on my PC itself. I was just wondering if it might be a problem with the cable itself. Anyone have any ideas?
CloneboyZA said:
Hi all,
I've come across an annoying problem that I've finally managed to track the source of. I find that whenever I plug my HD2 into my PC, I cannot read either my external hard drive, or any flash drives that are installed. Has this happened to anyone else? I'm running standard 1.66 ROM, Activesync is ver 4.5, on Windows XP Home edition. It's most annoying as I can't copy directly between my phone and my storage devices.
Thanks,
David
Click to expand...
Click to collapse
Are you connecting the HD2 as ActiveSync or ar a DiskDrive?
If you are connecting the HD2 as a disk drive,
try selecting a new drive letter for it (in computer management, storage management, select the HD2 and select change drive letter).
If you are connecting it as Active Sync . . . I dont really see how it could effect the other devices.
Oh, another thing - maybe the HD2 drains all the power from your computer's usb power supply.
Try disabling charge when phone is on option on the HD2:
Settings->AboutPhone->Battery->check "WhenPhone is on, ... "
Som30ne said:
Oh, another thing - maybe the HD2 drains all the power from your computer's usb power supply.
Try disabling charge when phone is on option on the HD2:
Settings->AboutPhone->Battery->check "WhenPhone is on, ... "
Click to expand...
Click to collapse
Yeah, that's what I was thinking. Do your external drives have their own power supply or do they use the USB port only?
I have the same problem , running stock HD2 TMOUS.
My external HD has it's own power supply, so I don't think it's a power issue. It seems to happen both in ActiveSync and Disk Drive modes. Going to try on my work pc and see if I have the same issues. Will let you know...
Hello,
After 2 days of using HD Mini I must say I am very pleased... the only major complaint is that the phone hangs up after connecting to my macbook and to my iMac. I know that this is a windows phone and I don't expect it to synchronize and so on, but my previous phone ( HTC Diamond) connected to mac computer acts normally- it is seen as external disk drive, I can copy files to memory and charge it from the laptop battery if needed. HD Mini freezes and I cannot even switch it off- I need to disconnect battery! Do you think it is something wrong with my phone or all of them act like this? Has anyone try to connect HD Mini to Apple computer? Thank you very much for any info!
Hi,
You can sync the HD mini with Apple iCal, Address Book and some iTunes music (and more) thanks to utilities like Mark/Space Missing Sync for Windows Mobile. It works through USB or Bluetooth links (it uses the MS ActiveSync protocol).
The USB mass storage mode of the HD mini seems to have problem with Apple computers. I'm experiencing the same troubles as you are with both a MacBook and an iMac. Some driver update is probably required.
Regards
Thank you!
problem solved at least partially...
using missing sync for now and hope HTC to release update to storage mode
Regards and many thanks
robertszydlo said:
Hello,
After 2 days of using HD Mini I must say I am very pleased... the only major complaint is that the phone hangs up after connecting to my macbook and to my iMac. I know that this is a windows phone and I don't expect it to synchronize and so on, but my previous phone ( HTC Diamond) connected to mac computer acts normally- it is seen as external disk drive, I can copy files to memory and charge it from the laptop battery if needed. HD Mini freezes and I cannot even switch it off- I need to disconnect battery! Do you think it is something wrong with my phone or all of them act like this? Has anyone try to connect HD Mini to Apple computer? Thank you very much for any info!
Click to expand...
Click to collapse
Mine does exactly this. Freezes and I too have to remove the battery. If I set the HD Mini to 'ActiveSync' mode, I can charge the battery from the Apple (Mac Mini in my case), but cannot access the storage card.
I use the free version of SyncMate to sync the HD Mini with my Mac, I couldn't get this to work via BlueTooth (which worked with my TG01), naturally can't get it to work via USB either, but eventually had success using WiFi to sync.
please everyone having this problem....report to HTC let's hope they fix the mass storage mode
robertszydlo said:
please everyone having this problem....report to HTC let's hope they fix the mass storage mode
Click to expand...
Click to collapse
Did this yesterday!
I should say, I don't think setting the connection type to 'ActiveSync' prevented a crash after all. I think it just delayed it!
I'm using SyncMate - works perfectly.
I'm not able to see SD card like USB storage, but via SyncMate I can connect to StorageCard and copy files.
It's not good way for big files (700 MB about 30 min), but for small is usable.
xeinyx said:
I'm using SyncMate - works perfectly.
I'm not able to see SD card like USB storage, but via SyncMate I can connect to StorageCard and copy files.
It's not good way for big files (700 MB about 30 min), but for small is usable.
Click to expand...
Click to collapse
I'm guessing you have the full (paid!) version of SyncMate? I don't think you can sync to the SD card with the free version?
I can't get SyncMate to connect to the HD Mini using bluetooth, only WiFi. Is this 'normal' or am I just daft?
@ everyone -
If you have any problems while using SyncMate, please, contact our Support team at [email protected], thanks
If anyone else did report this to HTC, did you get any sense from them?
All I get back is bland statements about not supporting sync with the Mac, but to try 'MissingSync'. Surely connecting the HD Mini to MissingSync with USB will give the same lockup, won't it?
In case you are interested, here is the response from HTC so far:
Hello.
I have just received my (wonderful!) HTC HD Mini.
I am finding that if I connect the USB cable to my Apple Mac Mini, the request for 'ActiveSync, Disk Drive, Modem' pops up, then after selecting 'Disk Drive', the disk does not mount on the Apple desktop, but even worse, the HD Mini locks totally and I have to remove and replace the battery before it will respond again. I have tried turning the 'do not charge from PC if on' option on and off, but this doesn't help at all.
I have had other Windows Mobile devices (Samsung and Toshiba TG01) and these have had no problem connecting to the Mac in this way.
Can you suggest anything please?
Dear Mark
Thank you for your enquiry about Mac.
I'm sorry but we don't really have any support on Mac, but you can try Missing sync. Just search through Google and you should find it, for more support i recommend you to contact Mac. Have a nice day!
Best regards,
Hello.
Perhaps I didn't explain my problem very well. I can use SyncMate to sync my calendar and contact information between my HTC HD Mini and my Mac Mini, but only using a WiFi connection.
The problem starts when I try to use the USB Drive facilities on the HD Mini to transfer program, music and video files from the Mac to the HD Mini. As soon as I connect the USB cable to the HD Mini, the HD Mini locks totally and I have to remove the battery before I can restart it. I have used other Windows Mobile devices with the (same) Apple Mac Mini in exactly the same way and had no problems - only with the HD Mini.
I hear reports on the XDA-Developers HD Mini forum that at least one other HD Mini and Apple Mac owner has the exact same symptoms on attempting the same thing.
Hoping you can help.
Dear Mark
Thank you for your enquiry about 3rd party.
We don't have any support on Sync mate, so you will have to contact them for assistance in theis area. This includes Mac which we don't support. But sync with windows you can use Active sync 4,5 for xp, and windows mobile device center 6,1 for Win vista/7, if you need guidance please call into our support line below. Good luck!
Best regards,
Can I make my query perfectly clear as it appears as though my problem has been misinterpreted.
My problem is that connecting my HTC Mini to my Apple Mac Mini in order to use the USB disk drive transfer facility of the HD Mini causes the HD Mini to lock totally, requiring me to remove the battery from the HTC HD Mini to reset it and to continue working.
I have had no problem using the same feature on other Windows Mobile phones in exactly the same way, on the exact same Apple Mac, using the exact same operating system.
Other people have also reported problems using this facility with other Apple Mac models. (http://forum.xda-developers.com/showthread.php?t=680635) One user here is reporting that this feature has worked with other HTC Windows Mobile Models, but not the HD Mini.
It has to be said that I'm struggling to see how my first question has yet to be answered. Still. We live in hope...
Thanks for all your help...
Had this reply from HTC today:
Dear Mark Thank you for your enquiry about Mac. I'm sorry we don't support Mac, so we're not alowed to help you setup your hd-mini with a Mac operating system. For assistance on this you'll need to contact Mac, i'm sorry for the inconvenience! Best regards,
And my (final) words:
Thanks for your reply.
It seems a great pity that such a useful facility cannot be used in this model, when it was available in previous models.
Whilst I understand that you do not support the Mac, should a device designed to work to a universal standard, such as USB not work on all devices regardless of operating system? I have never had problems with other 'standard' USB disk drives on the Mac, they all work on Windows, Linux and Mac machines. I would have expected the HD Mini to do so also, if not for the Sync features (which I expected) and not only for the WiFi and Bluetooth (which do work as expected on the Mac) but certainly for the USB disk facilities, facilities that do work on competing Windows Mobile Devices.
Should you try connecting the HD Mini to any Macs that you or your team may own and discover the reason for the lock-ups, please contact me.
Personally, I'd say that the problem lies with HTC - not Apple, but it doesn't look like anything is going to be done about it. Perhaps a future update will 'accidentally' fix the problem?
I can hope. Can't I???
I have just applied the ROM update for the HD Mini (released 28th May 2010).
This appears to have removed the lock up encountered when connecting the HD Mini to the Mac, so far at least.
Whilst this has not enabled the access to the SD card on the Mac, it does mean that Parallels (Windows XP) can now connect normally using ActiveSync for software installations and backups. Parallels too seems unable to access the SD card directly, but can browse the HD Mini device using ActiveSync.
Performing this ROM update did not delete any data on my device, despite the warnings that it would. Perhaps different versions of the device (mine was purchased SIM free and network unlocked) will lose some data during the upgrade process.
Hope this helps.
hello everyone !
i was looking for thread about my problem, i saw some similar problems, solved but not working for me..
i was connected to my PC through USB cable, transfering data few times, about 5 times, than i tried to connect to transfer some more data and nothing, on my tattoo there is just sign of charging and nothing else, no asking for type of connection, there is sound on my PC (connected something through USB ) and nothing else.. i tried to manually set for storage device, put to ask me each time when i connect via USB and still nothing.. also, tried USB DEBUGGING, it says that htc is connected to PC but PC is like dead..
i'm on windows 7 if that means something, thank you for you help
pls anything ?? i have pics to transfer to PC and mp3 for tattoo but i just can't solve this out :S
I had the same problem when I just got my first android. My first guess is - you accidentally killed PC Synchronization process on your phone. Reboot should help (at least it did for me).
I had the same problem and solved it!
put pc sync into taskiller ignore list...
how can you explain me please?
goran95 said:
how can you explain me please?
Click to expand...
Click to collapse
hi
also still have this problem the sync does not happen automatically so what i do is after connecting my phone via USB i go to the USB to pc on my Phone and click on the HTC sync and then the sync happens and i can do any kinda data sync needed try doing it it work for me
USB Debugging also has to be cheked OK
i also have a Wmo Jade this does not happen it sync imm but on the tattoo it always happens and i need to do the above to get the sync working
hi
i have touch2 t3333, when i connect it to any pc , it doesn't recognise the phone, it charges ok but wont let me do disk drive or active sync
the phone is unlocked and was on the T mobile network and has that branding
has any one any ideas
thanks in advance
Dave
What operating system are you running on the PCs you are trying to connect to? If it is pre-Vista then you will need active sync running. If it is Vista or 7 it should recognize the phone as a mobile device. Try a soft reset while connected. I've had to do this with one of the pdas I've had. Also if you are connecting to a usb hub it might tell you it is charging but might not actually be connected. Try connecting to a usb port on the pc or another usb port if it has two.
HI!
Look at:http://forum.xda-developers.com/showthread.php?p=6912114#post6912114
Thanks guys will have a go now