Database Users

where are my email accounts???

last night, pocket outlook on my Exec had five pop3 mail accounts in it. this morning, they've gone! only "Outlook E-mail" and "Text Messages" are there.
what happened? is there any way to get them back?

has this happened to anyone else?

Yep, my main email account has just disappeared. I have soft reset numerous times and it still hasn't reappeared. i've also tried creating the account again, but it tells me that the account name already exists! next i searched the registry and deleted the references to the email account, but still get the same error message. it's a royal pain, and I don't see any solutions...anywhere!!
Does anyone have a solution?

Frankyg said:
i've also tried creating the account again, but it tells me that the account name already exists!
Click to expand...
Click to collapse
yeah, same here...
i've upgraded to the new O2 rom - is it a problem with the new ROM, or has anyone seen it with the launch one?

dalelane said:
Frankyg said:
i've also tried creating the account again, but it tells me that the account name already exists!
Click to expand...
Click to collapse
yeah, same here...
i've upgraded to the new O2 rom - is it a problem with the new ROM, or has anyone seen it with the launch one?
Click to expand...
Click to collapse
+1 :-(

wm5 memory and disappearing mail accounts
I had the same problem (disappearing mail accounts) with my T-Mobile ROM and now with the new O2 ROM.
I think it comes when the accounts in dyn. memory are not committed to static memory when doing a soft rest before switching it OFF. Someone mentioned elsewhere that you should always switch the WM5 machines off before doing a soft rest, in order to commit everything to static memory in WM5.
So what happens if the machines hangs and no dyn. memory can be committed to static memory?

I don't think that's it. my pop gmail disappears seemingly at random download times.
This morning, I had 75 popped gmail messages and then the ping happened to see if there was more email...there were like 4 more...and when they finished downloading, the original 75 were gone. pissed me off somethin wicked.
and that's the latest example. its happened to me a LOT. not resets at all, I haddnet ever reoriented the screen...they just go to the mysterious universe that yor socks disappear to in the laundry
I'm using gmail lite now on my server (the html is generally faster anyway), but WOULD like to find out wtf is going on and how to fix it...
o2 xda exec w/ latest rom (middle of dec), tmobile usa gprs. don't conciously remember if it happened wi previous rom or not...

does anyone know if any of the backup/restore tools available for WM5 would be able to restore the email accounts to Messaging?
(granted, i'd have needed to make a backup before i lost the accounts, but i'm wondering for next time....)

Does anybody know, where the account information is stored?

http://www.tekguru.co.uk/phpBB2/viewtopic.php?p=48808#48808
interesting, but i still havent been able to fix it

Does anyone know where the the email account information is stored on the Exec, apart from the registry? i was thinking of having a look around some of the databases, but I'm not sure which reader/editor to use. This is my first PPC, so any recommendations for a database reader/editor would be welcome.
No matter what I delete from the registry, my old, but now invisible email account, IS still there. It's got 4 unread messages showing on the today screen! annoying.
Thanks...

Re: wm5 memory and disappearing mail accounts
wkeller said:
I think it comes when the accounts in dyn. memory are not committed to static memory when doing a soft rest before switching it OFF. Someone mentioned elsewhere that you should always switch the WM5 machines off before doing a soft rest, in order to commit everything to static memory in WM5.
So what happens if the machines hangs and no dyn. memory can be committed to static memory?
Click to expand...
Click to collapse
in the same way that there is a software link in Programs to do a Hard Reset (on XDA Exec, anyway), perhaps a software, rather than stylus, Soft Reset would be safer? something that did all of the writing to static memory before resetting. does anyone know how hard this would be to write?
(i know this doesnt solve the problem if the machine hangs, but needing to do a soft reset cos my Exec is being weird/slow/annoying is a common enough occurence that it would still be useful!)

just to confirm - I'm having the same problem. It's extremely annoying. I don't want to use my JasJar for pop mail anymore. The Activesync mail is fine, but not the pop dialup mail.

has anyone contacted O2 (or their network operator is) about this?

Yeah, I dont use it for pop anymore either.
I'm actually wondering if I should just install a different rom over my O2 and if that would solve the issue...?

WM5 pop email is hopeless (independent of ROM)
Hi
I tried my old T-Mobile ROM, de new O2 ROM (in all variants, basic, corporate, vanilla) and stil has problems losing pop email accounts (with the exception of Hotmail <g>). and also losing individual emails in my pop account. Most often it is related to soft resets. I always close all apps before reset. I think memory mgt in WM5 is still bad. I also lose connection settings sometimes.

ah ha - a reply from O2!
Finally! after trying for ages, I spoke to O2 Technical Support today. the guy was very friendly and seemed very helpful...
He seemed really surprised by the problems I described, saying that noone else has reported anything like this happening before. He was dubious when I said of other people here having the same problem, saying that despite supporting the XDA Exec for months and testing/using them extensively they have never encountered this problem or had it reported to them before.
He said that it is likely a result of faulty hardware and that I could send it to O2 for repair, although I am reluctant to do this. being without my pda would be inconvenient, they're never the same after they've been opened up and tinkered with, and I'm not convinced that it's a hardware fault anyway!
so, he's offered to look into it further - asked me to create a new pop3 account tonight and said he will phone me daily to see what happens until it vanishes again. not sure what this will achieve, but if i'm reluctant to send it to them to open up, and he's not seen it before, then what else can he do, I s'pose

Re: ah ha - a reply from O2!
dalelane said:
Finally! after trying for ages, I spoke to O2 Technical Support today. the guy was very friendly and seemed very helpful...
He seemed really surprised by the problems I described, saying that noone else has reported anything like this happening before. He was dubious when I said of other people here having the same problem, saying that despite supporting the XDA Exec for months and testing/using them extensively they have never encountered this problem or had it reported to them before.
He said that it is likely a result of faulty hardware and that I could send it to O2 for repair, although I am reluctant to do this. being without my pda would be inconvenient, they're never the same after they've been opened up and tinkered with, and I'm not convinced that it's a hardware fault anyway!
so, he's offered to look into it further - asked me to create a new pop3 account tonight and said he will phone me daily to see what happens until it vanishes again. not sure what this will achieve, but if i'm reluctant to send it to them to open up, and he's not seen it before, then what else can he do, I s'pose
Click to expand...
Click to collapse
Its a start. I'm wondering if using a different email tool will help at all...?

email accounts lost
Tell him that probably the "cemail.vol" database is corrupt (thanks to wm5!). I will try to move it to the SD card by changing the registry path. Search Goocle for "cemail.vol corrupt".

I'm pretty sure this is a 'feature' of WM5 and will happen on all devices. Settings/registry changes stay in RAM for the first few minutes before passing into ROM. So if you soft reset while its still in RAM then you lose it.

Email tab not responding

i have been using xplodes ROM and it works very ok bt after sme time the email tab on the titanium today screen stopped to respond. i tried setting up another email address bt it keeps saying 'address name in use'......does anyone know a way around this?.....

jujakorek said:
i have been using xplodes ROM and it works very ok bt after sme time the email tab on the titanium today screen stopped to respond. i tried setting up another email address bt it keeps saying 'address name in use'......does anyone know a way around this?.....
Click to expand...
Click to collapse
Try to flash to sun_dream's latest rom. It has a couple of new things plus updated versions for a bunch of stuff. Although, I think it is an Outlook problem rather than Titanium problem since I had that issue with the first WM6.5 release. It does not seem to be present in this build though.
Next time, please post your questions either in the Q&A section of the forum or in the corresponding thread of the rom/program you are inquiring about. All in all, please refrain from opening new threads for this kind of things and do a search instead. Thanks.

jujakorek said:
i have been using xplodes ROM and it works very ok bt after sme time the email tab on the titanium today screen stopped to respond. i tried setting up another email address bt it keeps saying 'address name in use'......does anyone know a way around this?.....
Click to expand...
Click to collapse
Only time I have seen that error is after using the DELETE Account on Pocket Outlook, and then trying to use the same email. If that was your case, then your only way back is with hard reset of device.

well the solution to your problem is a little app called MailAccountRepair - this issue is not a rom problem, it happens when you cause unexpected reboot for the system, and if the account was in use it remains hidden, this application unhides it and makes the account usable. This issue was here since WM5 and will be here until WM7 arrive (hopefully MS fill do something about it in 7)

xplode said:
well the solution to your problem is a little app called MailAccountRepair - this issue is not a rom problem, it happens when you cause unexpected reboot for the system, and if the account was in use it remains hidden, this application unhides it and makes the account usable. This issue was here since WM5 and will be here until WM7 arrive (hopefully MS fill do something about it in 7)
Click to expand...
Click to collapse
Thanks for the insight xplode!!! I had no clue that such app was even out there.

thanx...it worked!!
thanx xplode for tht cab file. it worked likr a swiss clock.

[Solution] Manila 1922 Freeezing!

Hi all,
I have had manila freezing problems on past few roms on namely,
XannyTech's 1.0, 1.1,
PDAVIET - v5, v7
(i mention these because i have flashed only these, not others, so this solution could be for other roms too).
Though both these roms are beautifully made up, i had severe manila freezing problems. i didnt install much, but still it occured, and always it happened shortly after i flashed.
Now i had overlooked the exact happening of it, and finally was able to see it happen.
This freezing of manila is happening due to addition of a POP/IMAP MAIL ACCOUNT only. (in reference to my case) And i have been successful in confirming this as i am able to recreate this problem.
I have added a hotmail account too, but that doesn't disturb the manila at all, but only the pop/imap mail account is troubling it.
When the Manila freezes, i am still able to go to the start menu, and from there to MAIL, and then i delete the pop mail account, and soft reset. Everything is back to normal, and the phone works beautifully!
I have been having this problem within a short time of flashing the rom, as i always sync and download my mails immediately after flashing so i can be on the move.
This solution is there, but the lack of having my pop mail on my phone is becoming a problem to me as its my business mail.
Request to Chefs: Can you please try and see if it also happens with you?
I can confirm that the following softwares are NOT the ones creating problem...
S2U2,
Showcase,
I hope this is helpful to all! and i hope the great Chefs here help in overcoming this problem.

I had no problems with manila freezes on pdaviet v5 and v6 with gmail account.

as i said mate, its happening mostly with private business domain pop/imap mail accounts mainly.
Can you try installing a business mail domain on it and see if it freezes?

I will try tomorow at work.

I have the problem you mentioned, but I can not said you is for the POP3 mail account. Manila in several ROMS freezing and go back to prove another ROM in order to have the HD2 OK. Next time I'll flash I not going to install the mail to know if the right problem.

I have IMAP for AOL & pop3 for hotmail installed on various ROM's & no freezing. I have been using Sense on both the HD2 & Xperia for a long time. I think you're on the wrong track. I did encounter freezing with Showcase. I am interested to know what makes you think that it's not this. I take it you have Showcase installed?

Weepatc, i have showcase installed, and working smoothly.
i have set hotmail and gmail accounts and both working fine.
now i have a couple of business domain. and ONLY when i set them up, do i encounter Manila to freeze up for good.
The moment i remove those accounts from the email settings, all is back to normal.
i have tried out this process about 6-7 times to reconfirm if that is what causing the hangups, and that is what caused it all the time.

Maybe u should try to flash a rom, then setup emails without installing showcase. I had a problem with this app on some roms, especially the new ones with start button at tho bottom.

Insane Devil said:
Weepatc, i have showcase installed, and working smoothly.
i have set hotmail and gmail accounts and both working fine.
now i have a couple of business domain. and ONLY when i set them up, do i encounter Manila to freeze up for good.
The moment i remove those accounts from the email settings, all is back to normal.
i have tried out this process about 6-7 times to reconfirm if that is what causing the hangups, and that is what caused it all the time.
Click to expand...
Click to collapse
Are your email accounts set up to retrieve email automatically. If so, it might be an idea to set it up for manual Send/Recieve & try that.

I also have freezing issue but ramdomly and suddenly. I tried XannyTech ROM 1. 0 and 1.1
any workaround ?

weepatc said:
I have IMAP for AOL & pop3 for hotmail installed on various ROM's & no freezing. I have been using Sense on both the HD2 & Xperia for a long time. I think you're on the wrong track. I did encounter freezing with Showcase. I am interested to know what makes you think that it's not this. I take it you have Showcase installed?
Click to expand...
Click to collapse
I think he is on the right track with this. I have been having the same issues and after setup mail with Seven (www.seven.com). It seems to occurred when setting up Push e-mail for POP or Exchange.
However, I am only observing this issue with the 28XXX and the 235XX builds (basically anything using 6.5.X UI.) It does not occurred with 218XX builds which just 6.5 UI.

I aggree something bogus is happening, i was fine on miri 1.0 6.5.x with exchange and hotmail, no freezes, upgraded to xanytech evolution rc1....freezes like a mofo, also got freezing on miri 1.1 but i think that may have been down to something else

Hi there...
i'm just using HD2Owners Roms...
have also the Manilla freezes...
since i'm not using pop3 or Imap ... only Exchange sync!!!
Startmenü still available... just got into the orignal Windows Settings (thanks to B&B Tweaks... to have a option to enable this..)
so just got into the home settings, and disable and renable sense...
then sense isnt freezing...
i had many programm now in focus.. the last one was fpsece... but i didn't have installed this cab right now and sense still freezing from time to time... but not everytime... so no guess whats the real problem....

I'm going to try flashing back to stock then flashing again, this has happened before on other devices, flashing from custom rom to custom rom, it might be worth a shot, its only going to take 10mins, i'll try tonight and post my results.
Si

Cool, so now more and more people are experiencing the same problem. Atleast now we know what is causing the problem, so its easier to search for a solution.
Coming to think of it, this problem is cropping up only on the Manila 2.5.1922 version.
I think we should request some chefs to make a rom with the old 1921 manila.

look here:
http://forum.xda-developers.com/showpost.php?p=5308280&postcount=164
my "story"
maybe it has something to do with manilla customizing...

same issue here with WM 6.5.x office 2010beta

I think manilla freezes like you describe in circumstances where the installed software makes a change to manilla in some way.
I have had the same problems when installing the HTC Network plugin, because it adds the network plugin option to the Other settings tab within manilla. I have also been able to repeat this fault consistently, and has always requred a hard reset to rectify.
However, from what i can gather, it is something that only applys to Manilla 1922 as opposed to 1921, which is a real pain when everyone seems to be using 1922 in their roms now.

i use 1922 in my rom and never had a freeze

makeveral said:
i use 1922 in my rom and never had a freeze
Click to expand...
Click to collapse
The question for you is: are you doing any e-mail (pushing or pop) with it. Are you also using it on HD2 device. I have used Manila all day today with no lockups or freezes, however I have not setup any of my e-mail stuff. I did installed my applications and still no issues. I will soon setup my e-mail and then freezes are guaranteed

HD2 Losing Passwords & Account Details

I have a problem with my HD2 forgeting passwords and account details for a number of apps and system settings. Now I know the Facebook login has been mentioned on another thread (although not sorted), but my HD2 is also fogetting the following after every soft reset or flat battery etc: -
Data Connection. It needs to be set as if it is the first time I have used the phone
Email. It forgets the passwords for the accounts, the download schedule/settings, and the signatures etc
Wi-Fi. Forgets all keys
Other Apps. Forgets passwords, and Facebook will never remember the details even though I check the remember my details box.
If this has been covered and I have missed it my apologies, but I can't find a thread, and if there has been I would be greatful for a link to it.
This problem is really causing me a headache at the moment. This (as always) seems to happen just at a crucial moment at work when I am in the middle of something and I have to soft reset; that would be enough of a pain usually, but now I have to reset the data, add the settings to my email accounts, re-enter wi-fi key, change my signature.....
I have been thinking that a hard reset might fix this, but thought I would ask on here first because I am not looking forward to the prospect of re-instiing my Tom Tom and everything else.
Thanks.

I've started getting the Facebook app problem in the last day or so, why won't it remember me?!?!

Losing email and data settings
Searched but can't find a solution to this problem, It's just started to happen to me on a 6 month old phone. Can't see anything I've altered in the last few days. Did OP find a solution?

The problem stopped and has not happened since. I did not find a solution, it just seemed to sort itself out.

OK. Thanks for the reply, will see if mine resolves itself

any idea of a fix for this problem?

Swype keyboard when installed sometimes has a tendency to wipe the passwords.

i found disabling sense and installing spb mobile shell fixed this issue for me. prior to that it was brutal. hard reset after hard reset.
jason

didn't get this problem in a while already.
I have this funny theory that MAY be true or not: if you need to softreset, before doing that make sure that all the applications that use those data are closed.
i.e., before softreset close with a task manager pocket outlook mail, and wireless properties if they're open

ephestione said:
didn't get this problem in a while already.
I have this funny theory that MAY be true or not: if you need to softreset, before doing that make sure that all the applications that use those data are closed.
i.e., before softreset close with a task manager pocket outlook mail, and wireless properties if they're open
Click to expand...
Click to collapse
indeed, it is not a theory. the key-db is shared between apps (at least the one for wifi+activesync keys), and a softreset may corrupt it.

ephestione said:
didn't get this problem in a while already.
I have this funny theory that MAY be true or not: if you need to softreset, before doing that make sure that all the applications that use those data are closed.
i.e., before softreset close with a task manager pocket outlook mail, and wireless properties if they're open
Click to expand...
Click to collapse
I agree. My HD2 has had this problem (again!!!) for the last couple of days now, and it seemed to start when the phone locked out and I had to remove the battery to reset.
And this time I decided to stop attempting to fix it and just bite the bullet and do a hard reset with the stock rom, which did nothing. Yesterday I changed rom to Energyrom and it still hasn't fixed it. Surely a hard reset/rom change should fix this issue?
Anyway taking the positives, forcing me to hard reset made me try a custom rom for the first time
Has anyone put in a complaint to HTC regarding this? I can put up with most niggles using WM/HTC, but losing exchange details and email account passwords all day is beyond a joke for business users.

Email/Gmail problem

Had 2 gmail accounts working perfect
All of the sudden they are still in the 'sense' gui.. but not in my email app..
- How do I get them out of the sense gui ??
- I fi (re)create my account it does not work anymore..
Anyone has a solution ???
Txx

The sense part I've solved...

lswaenen said:
The sense part I've solved...
Click to expand...
Click to collapse
I've been having the exact same problem. It started soon after (but not immediately) after I did my first hard reset. It was very soon after I gave TProfiler a try (which is now uninstalled). Don't know if the issue is related to either of those things, though.
How did you solve the Sense part of the issue?
Thanks for any info.
Randy
St Louis

Use the attached Program. Copy the exe to your device, start it, select the account to repair, type in the necessary data and click on repair. Your account will be fully visible/restored in sense and WM again so you can use or delete it. Works like a charm had to use it several times till now. The problem often occurs after using a full backup or similar.
Greets

elburna said:
Use the attached Program. Copy the exe to your device, start it, select the account to repair, type in the necessary data and click on repair. Your account will be fully visible/restored in sense and WM again so you can use or delete it. Works like a charm had to use it several times till now. The problem often occurs after using a full backup or similar.
Greets
Click to expand...
Click to collapse
I got the gmail account fixed right up. Thanks. Having trouble finding the right entries for Yahoo, though. The program asks for POP info, but I'm assuming I can enter IMAP info if that's how I set the program up, right?
Much thanks.
Randy
St Louis

randysgym said:
I got the gmail account fixed right up. Thanks. Having trouble finding the right entries for Yahoo, though. The program asks for POP info, but I'm assuming I can enter IMAP info if that's how I set the program up, right?
Much thanks.
Randy
St Louis
Click to expand...
Click to collapse
Usually u just need to fill in the first informations (username, password). Most of the other settings should still be stored in the account so that you dont need to fill them in again.
Greets

Sorry for the late reply..
What I did was
goto email tab in sense..
Account management.. delete the accounts there
add them again.. everything ok ..
(until now)...