Database Users

June 19th info!

Just in case you really need to know. June 19th is when tmo anounces the slide through commercials and they r having a father's day special event they r going to announce too. Not as big a deal as everyone thinks.

So why are they opening 2 hours early,and where the heck is my froyo,tmo rep told mewe'de have it on launch,I need apps2sd,my phone is outta storage,i'm going to curse someone at tmobile out.htc and google should have never let tmobile have any say in this device cause they oveloaded it with bull**** you cant delete,im so friggin angry,I just want control over my phone and nobody can even root it,AGGGHHHHH!!! Sorry just had to get that out.

I think you've let it out in everyone of your post in the Slide section.. I'm sure your 14 day return period isn't up. RETURN IT.

A friend of mine who works for TMO told me that they are rolling out a new store design. They've had several of the concept stores open in certain test markets for almost 3 years. I worked for them when they were planning these interactive and user friendly stores with video tech support on site.
While I think it's cool and all, I'm more interested in them improving network service and offering phones that aren't outdated the moment you slip your SIM in.

Jerzeeloon said:
So why are they opening 2 hours early,and where the heck is my froyo,tmo rep told mewe'de have it on launch,I need apps2sd,my phone is outta storage,i'm going to curse someone at tmobile out.htc and google should have never let tmobile have any say in this device cause they oveloaded it with bull**** you cant delete,im so friggin angry,I just want control over my phone and nobody can even root it,AGGGHHHHH!!! Sorry just had to get that out.
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all i have to say that is if a Tmo rep told you froyo would be ready when the phone comes out, promptly insert your foot in his a** with EXTREME prejudice!!

Dispite contrary belief, not all T-Mo reps know every single thing that T-mobile is up to. Some of us actualy have a life outside of work. Also, we are not all out to give everyone the shaft. Some of us realy try to help people the best we can. I get chewed out quiet often for going "too far".

turboyo said:
I think you've let it out in everyone of your post in the Slide section.. I'm sure your 14 day return period isn't up. RETURN IT.
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^^^^ this +10

As donepate stated, you are speaking to another human, NOT T-mobile as an object. If that rep heard a rumor online he could have easily passed it along to you. Thats why unless there is OFFICIAL news from T-mobile you should always take information about upcoming releases of updates/phones with a grain of salt. Typically T-mobile employees know about the official launches barely before they launch to avoid any leaked information and or upsets if deadlines aren't met.
If you've read the official HTC comments however you will know that its stated to have FROYO within a number of 2010 Android phones within the year of 2010. That is as specific as it gets however.

Jerzeeloon said:
So why are they opening 2 hours early,and where the heck is my froyo,tmo rep told mewe'de have it on launch,I need apps2sd,my phone is outta storage,i'm going to curse someone at tmobile out.htc and google should have never let tmobile have any say in this device cause they oveloaded it with bull**** you cant delete,im so friggin angry,I just want control over my phone and nobody can even root it,AGGGHHHHH!!! Sorry just had to get that out.
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never listen to t-mobile reps they no nothing

Official release date for the slide is the 16th. They have not even told the reps much. It could be lower prices for a day, a giveaway in the stores, or the planets may be comming into alignment. Its all guesses for now. I am fairley sure that its slide related in some way though. Just have no idea what it is. If I get any info i'll pass it along.

hammer4203 said:
Just in case you really need to know. June 19th is when tmo anounces the slide through commercials and they r having a father's day special event they r going to announce too. Not as big a deal as everyone thinks.
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it is a big deal and it has nothing to do with the slide per se on june 19th we are having free phone day which means you can choose any phone in the store including smart phones for free with new contract or line extension.

vdub804 said:
it is a big deal and it has nothing to do with the slide per se on june 19th we are having free phone day which means you can choose any phone in the store including smart phones for free with new contract or line extension.
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That's cool. I'm glad I just paid $179 for my slide upgrade

sryan1983 said:
That's cool. I'm glad I just paid $179 for my slide upgrade
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Hopefully the buyer's remorse period can be applied to you.

tmobilewinguser said:
never listen to t-mobile reps they no nothing
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I'm glad at least you "no" how to spell.

I believe the buyers remorse period will still be 14 days. That's what I am getting.

I keep reading "Official" release date is the 19th, but I simply walked up to my local store and bought it last week... are you using the term "officially" as a moment to define when they'll "advertise" it...?

They have a soft launch (June 2nd) and a hard launch which, shown to me on the computer from a t-mobile rep, is the 16th not 19th

According to TmoNews.com it's going to be a Father's Day sale with all phones free

They are going to announce the Galaxy S on the 19th. The Galaxy S will go on sale sometime in July ... just got that from a VERY reliable Tmobile source. I'm probably going to be sending the slide back ... my G1 will tide me over till the Galaxy comes around.

ButteredToast said:
According to TmoNews.com it's going to be a Father's Day sale with all phones free
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Yeah free phone *if* you switch to a family plan.

I just went to the Sprint store and...

I just went to the Sprint store (< 20 min ago) to have them look at my EVO to see if the 4G radio was broken, simply because I rarely get a 4G signal, even in places marked 5 bars on Sprint's website. Anyway, the guy there said that the discrepancy was to be fixed by an update (when I asked what kind of update, he would only say: "from HTC") within the next couple of weeks. Supposedly this update will bring 4G performance in line with Sprint's coverage maps. He also said that Sprint Corporate finished training yesterday on the use of 2.2 on the EVO, which he told me was done being developed and soon to be released. He said that "2.2" will also increase WiMax range. When I asked him to confirm that 2.2 meant Froyo, he said yes.
So it appears that WiMax is about to get a huge range boost and Froyo is about to be released.

So it looks like Sprint is stepping up its support for this phone quite a bit. Great news that were not being abandoned until at least 2.2 has been out for a while.

I would not believe a word any sprint store employee says except maybe derrrrrrrrrrrrrrrrrrr

Yeah, unfortunately sprint store employees more often than not, are talking out their arse. I wish we could believe him, but even HTC only said "by Christmas".

froyo for evo in Q4 2010/Q1 2011 if were lucky.

By Christmas only means it will be sometime before Christmas people and even then it was about all of their devices including the Slide

While I don't think we'll get it before Q4, I can see HTC's reasoning behind saying Christmas.
That gives them a big window to release it. If they deliver early, people are stoked. If they fall behind, they have a nice buffer to stay within their promised date.
Better than promising by the end of Q3 and then having a problem crop up and not release until Q4.

People are still listening to in-store employees

I don't know where this Froyo gut is being held, but I think he should be released as soon as possible. If he's being held in N Korea, we should send al Gore to negotiate for his immediate release.
This is inhuman and I hope eveyone will write their congressman.

GaryJ51 said:
I don't know where this Froyo gut is being held, but I think he should be released as soon as possible. If he's being held in N Korea, we should send al Gore to negotiate for his immediate release.
This is inhuman and I hope eveyone will write their congressman.
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*Tumbleweed*

Don't lump all of us Sprint store employees together like that please. There are plenty of us who know exactly what we are talking about. The people making up stuff just to sound important or impress people are not the norm.
I can tell you that we have received no official training or word on 2.2 or Froyo in the stores. The only official word is what has already been said about Christmas from HTC. I wish there was, I really, really do.
I used an early build from darch on my old hero and liked the speed, can't wait for that on the Evo.
Sent from my PC36100 using Tapatalk

stillryan said:
Don't lump all of us Sprint store employees together like that please. There are plenty of us who know exactly what we are talking about. The people making up stuff just to sound important or impress people are not the norm.
I can tell you that we have received no official training or word on 2.2 or Froyo in the stores. The only official word is what has already been said about Christmas from HTC. I wish there was, I really, really do.
I used an early build from darch on my old hero and liked the speed, can't wait for that on the Evo.
Sent from my PC36100 using Tapatalk
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There are always exceptions, don't take it personal

vbyt said:
I would not believe a word any sprint store employee says except maybe derrrrrrrrrrrrrrrrrrr
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this is correct

Not taking it personal. It just gets old hearing the same old crappy about Sprint. I know the company earned the bad rep, but a lot if the people who still cling onto those perceptions haven't tried Sprint in years.
Oh well, it's so much easier to ruin a rep than rebuild an already bad one.
Sent from my PC36100 using Tapatalk

stillryan said:
Not taking it personal. It just gets old hearing the same old crappy about Sprint. I know the company earned the bad rep, but a lot if the people who still cling onto those perceptions haven't tried Sprint in years.
Oh well, it's so much easier to ruin a rep than rebuild an already bad one.
Sent from my PC36100 using Tapatalk
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I'm totally happy with Sprint after stints with ATT and Tmobile. Never tried Verizon.
I will say the Sprint store in Daytona Beach has to be THE worst of the worst. I only go in there to check out a phone on display. That store really does hurt Sprint's reputation in the local market place.

masbirdies said:
I'm totally happy with Sprint after stints with ATT and Tmobile. Never tried Verizon.
I will say the Sprint store in Daytona Beach has to be THE worst of the worst. I only go in there to check out a phone on display. That store really does hurt Sprint's reputation in the local market place.
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you should tell sprint corporate that and give suggestions on how to make it better.

T-Mobile: GPS Fix 9/18/2010 for Vibrant Over the Air !!

Hi,
I was surfing in T-Mobile fourms and one of the members said that he went to T-Mobile and fought with them regarding the problems in GPS and demanded them to replace his Vibrant or give his money back and they told him that a GPS fix will be roller over the Air on 9/18/2010 !
Everybody will get it OTA expect me and I have to wait for someone to post the fix in the Internet !
Source: http://forums.t-mobile.com/t5/Samsung-Vibrant/GPS-Fix-9-18-2010-Over-the-Air/td-p/466469

Pro tip: T-mobile reps or any rep for that matter, will in fact tell you anything to get you to shut up. So I wouldn't be to surprised if this was all just B.S. to get that guy off the phone. But if it is pushed the 18th that would be great just don't get your hopes up.

just because some guy spoke to a rep from t-mo doesn't mean jacks**t, pardon my french. they're trained to tell people what they want to here, and NO SERVICE REP has any more information than you or I. All we can, do is wait and hope sammy comes through with an update, which has been leaked already, but is still only eclair (2.1). So froyo still remains elusive, at best.

I'm a cust care/tech 1 rep for t-mo and I haven't heard/seen anything about this. If I remember when I'm at work tomorrow then I'll call up to tech 2 and see what they know. They usually know about the update type stuff before us lowly tier 1's.

I'm a T-mobile retail rep. A lot of times I get my news from XDA and other sources way before I get it officially from work sources. And no I haven't heard anything yet.

You really dont think a Tmo store rep would lie about this - do you ???????

I'm sure the reps are saying that the T959UVJI2 will be available OTA in 9/18/2010

REPS are trained to LIE!

Truth is that there is a huge disconnect between the people who work in the retail outlets, and the people who handle telephone support issues, and the people who develop software, and the people who purchase the hardware, and the people who... well, I think you get the idea. But in the end they all have the same goal - selling their product. So yeah, while they are disconnected from each other, they will still say whatever it takes to keep pushing product - including phones and service.
True story - In February I bought a Samsung Behold II phone for my wife and extended the contract on her line for 2yrs. - 6 months later the phone still was on Android 1.5 with endless promises of an update from store clerks, telephone support agents, harware manufacturers, etc. that were never fulfilled. I spoke at length with TMO agents about getting a replacement phone, or any kind of relief on an upgrade in the form of an upgrade credit at the very least - they wouldn't budge and my wife was stuck with a phone she hated. As a last resort I emailed the CEO of TMO and I emailed the Executive Response team - within 4 hours someone called me at my home, listened to my complaint, and get this: They took my wifes line out of her remaining 18 month contractual obligation! That guy pushed a button and made 18 months of contract just go away.
I think that what I'm trying to say is - if you want real answers and real results, contact the TMO Executive Response team. ([email protected])

OR....
Get a phone you're happy with AS IS WHEN YOU BUY IT
it's not rocket science...jesus
you have a couple weeks to try out the phone

I'm seriously trying to figure out how and why this belongs in the DEVELOPMENT forum?
Mods, a little help? Can we get a second "report button" but maybe it can be something fun and funny at the same time, like "report use that clearly can't read which forum they're posting in" button?
Cheers,
=)
~ Jocelyn

I knew they're lying ! How it's possible to release a fix a week before another fix which will address the first one !!? makes no sense !

The_wolf88 said:
I knew they're lying ! How it's possible to release a fix a week before another fix which will address the first one !!? makes no sense !
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Uhmmmm what are u talking about? What have they released? or what other updatr are u talking about? Thats how rumors get started

Genesis1791 said:
Pro tip: T-mobile reps or any rep for that matter, will in fact tell you anything to get you to shut up. So I wouldn't be to surprised if this was all just B.S. to get that guy off the phone. But if it is pushed the 18th that would be great just don't get your hopes up.
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smerff said:
I'm a cust care/tech 1 rep for t-mo and I haven't heard/seen anything about this. If I remember when I'm at work tomorrow then I'll call up to tech 2 and see what they know. They usually know about the update type stuff before us lowly tier 1's.
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As an assistant manager for a corp store. i hate to say but Genesis is completely right. some of our reps dont care and will say anything. Not to mention the scum that is indirect reps. and smerff. i have not seen anything on streamline yet nor has my ITA rep.

new timeline for HSUPA update

I just got off the phone with a rep from ATT who followed up with a complaint I filed with the BBB.
This guy was a lot nicer then past CSR's that I've talked to in the past. He informed me that ATT is aware of all the problems that people have had with the Atrix and the Inspire, and that an update coming up Late April and EARLY MAY will directly address our upload speeds.
So looks like we'll probably get our update at the end of MAY. I should have known that ATT couldn't commit to a whole MONTH to get an update out. Ridiculous. Oh well, the longer I wait, the easier it will be for me to get out of this ETF if I decide to switch.

I don't want to believe it but I think its true.

s1mpd1ddy said:
I just got off the phone with a rep from ATT who followed up with a complaint I filed with the BBB.
This guy was a lot nicer then past CSR's that I've talked to in the past. He informed me that ATT is aware of all the problems that people have had with the Atrix and the Inspire, and that an update coming up Late April and EARLY MAY will directly address our upload speeds.
So looks like we'll probably get our update at the end of MAY. I should have known that ATT couldn't commit to a whole MONTH to get an update out. Ridiculous. Oh well, the longer I wait, the easier it will be for me to get out of this ETF if I decide to switch.
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You say end of April and early May, then say end of May........................which is it? Early May could be May 1st!
We also have applications out already for testing the next update with Motorola, and that will more than likely start this weekend, with the update going live next week sometime if the last update test was anything to go by. That update is rumoured to address upload speeds by turning on HSUPA.
Personally, I wouldn't trust anything coming from a rep. They are there to make you feel good, especially when it relates to a complaint.

CaelanT said:
You say end of April and early May, then say end of May........................which is it? Early May could be May 1st!
We also have applications out already for testing the next update with Motorola, and that will more than likely start this weekend, with the update going live next week sometime if the last update test was anything to go by. That update is rumoured to address upload speeds by turning on HSUPA.
Personally, I wouldn't trust anything coming from a rep. They are there to make you feel good, especially when it relates to a complaint.
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:werd:
thread starter seems to have confused himself.
End of April/Early May is only a week or 2........ which would coincide with the recent emails of testing new software update. I say this is good news!!

facetubespam said:
:werd:
thread starter seems to have confused himself.
End of April/Early May is only a week or 2........ which would coincide with the recent emails of testing new software update. I say this is good news!!
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Sorry guys, I should have clarified... The rep said beginning of May, but when I said end of May, I was inferring that ATT wasn't going to get us this update by the new timeline of early May, and that we would actually get it at the end of May because ATT would *probably* keep pushing back the update.

It's AT&T... the masters of stringing their customers along while they drag their feet.
I don't expect anything from them in April.
The SOAK tests haven't even been released yet, so there is no time for that testing to be completed and still make an end of April release date.

Considering the likely launch of the beta test of the upgrade, if there are no deal breaking new bugs introduced, they can release the update for everyone before end of April. But when implementing new stuff you never know if you introduced new bugs until you start testing it, so I guess that's why AT&T gave you a two week window for release.
This is of course assuming the update beta testers will get is related to the HSUPA.

I was just at our local corporate store on an unrelated issue. When I mentioned the HSUPA cap and my X10 has 4+ times the upload speed of the Atrix, he was completely thrown and didn't look like he even believed me. I didn't bother asking about the upgrade after that.

charlyee said:
I was just at our local corporate store on an unrelated issue. When I mentioned the HSUPA cap and my X10 has 4+ times the upload speed of the Atrix, he was completely thrown and didn't look like he even believed me. I didn't bother asking about the upgrade after that.
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you have to remember that:
A- he probably uses an Iphone
B- he is a salesperson
C- 90% of AT&T salespeople are cashiers, not salesman. Meaning, if someone wants an iphone its "cash or charge?." they wont bother trying to get to know Android

MarcMaiden said:
you have to remember that:
A- he probably uses an Iphone
B- he is a salesperson
C- 90% of AT&T salespeople are cashiers, not salesman. Meaning, if someone wants an iphone its "cash or charge?." they wont bother trying to get to know Android
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While they are certainly not what I would call Android savvy, almost every rep in our local store carries android phones surprisingly.

MarcMaiden said:
you have to remember that:
A- he probably uses an Iphone
B- he is a salesperson
C- 90% of AT&T salespeople are cashiers, not salesman. Meaning, if someone wants an iphone its "cash or charge?." they wont bother trying to get to know Android
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Well said. Sadly enough he carries the Inspire and I would think he would be aware of the data cap.

they can still make it by end of april..when they BETA tested 1.5.7 they still had less than a week release to general public..and this time it isnt a beta it's a pre-release so it would be a shorter turn-around

I have found the average ATT rep, whether store, corporate, or janitor, to be quite uninformed when it comes to "release dates" or "technical knowledge"...regardless of what phone they carry.

I wish people would stop believing **** until it actually happens. When the updates comes out, it comes out. I wish people would stop guessing and speculating on when it's going to be released. ATT sales reps generally don't know when the updates are coming out, the one guy I talked to didn't even know what rooting meant.
Patience is not taught at a young age anymore it seems.

rdubyah said:
I wish people would stop believing **** until it actually happens. When the updates comes out, it comes out. I wish people would stop guessing and speculating on when it's going to be released. ATT sales reps generally don't know when the updates are coming out, the one guy I talked to didn't even know what rooting meant.
Patience is not taught at a young age anymore it seems.
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I think they just need something to whine and cry about once we got speed they'll fall back on bootloader issue..Im not a att or motorola fanboy but I know crying in a unconnected forum wont change anything we ALL elected to stick with the phone despite having the chance to return it..and if you filed a BBB complaint they would have taken phone back after the 30days...so basically we all signed off on the treatment and agreed to endure by keeping the device

Amazing how someone will actually believe what a CSR on the phone says. They stick to the script, or make things up as they go based on the same rumors we all hear.

dandmcd said:
Amazing how someone will actually believe what a CSR on the phone says. They stick to the script, or make things up as they go based on the same rumors we all hear.
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Haha, quoted for truth! I was messing with a rep the one day at a local AT&T store asking him when Android 2.2* would be available for the Atrix, and he said later this year, most definitely, then I asked him when 4G will activated and he said 4G is already enabled, which obviously he is wrong on both counts.
I left the store after telling him that the Atrix already ships with 2.2 and he should read up on the products they sell. I don't know how the guy was able to keep his job.. I can take a **** that knows more about phones than that guy. Haha.
**For the hard headed... I KNOW WE HAVE ANDROID 2.2, I WAS OBVIOUSLY ****ING WITH THE SALES REP!

s1mpd1ddy said:
I just got off the phone with a rep from ATT who followed up with a complaint I filed with the BBB.
This guy was a lot nicer then past CSR's that I've talked to in the past. He informed me that ATT is aware of all the problems that people have had with the Atrix and the Inspire, and that an update coming up Late April and EARLY MAY will directly address our upload speeds.
So looks like we'll probably get our update at the end of MAY. I should have known that ATT couldn't commit to a whole MONTH to get an update out. Ridiculous. Oh well, the longer I wait, the easier it will be for me to get out of this ETF if I decide to switch.
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Is that exactly what he said.... basically word-for-word? "Late April and Early May"? Uuh... if that's the case, then i think it should be more like "late April AND early May"... and less the way you put it. Am i the only one that noticed the "and" in between april and may?

blaque72 said:
I think they just need something to whine and cry about once we got speed they'll fall back on bootloader issue..Im not a att or motorola fanboy but I know crying in a unconnected forum wont change anything we ALL elected to stick with the phone despite having the chance to return it..and if you filed a BBB complaint they would have taken phone back after the 30days...so basically we all signed off on the treatment and agreed to endure by keeping the device
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So I think you're directing this towards me, let me just explain my stance here..
Yeah I decided to keep the phone after my 30 day policy expired, my choice to do so or not.
My BBB complaint wasn't about "when I'm getting HSUPA" it was more on the constant lies, shadiness, and deceptive marketing practices that ATT employees were running by me. Most of them were uninformed, and a lot of them were very rude. The CSR that called me today was the nicest person I talked too on the phone. Other CSR's would say I'm lying, or I'm wrong when I accused of ATT crippling their phone (when in all actually ATT did, and admitted to it, not in those words). And almost every CSR rep would say I had the "wrong data plan" and that I would have to discontinue my unlimited data plan for a 4G tiered data plan to access higher download and upload speeds. Some even said I needed a new "sim" when I did have the new 4G sim already.
So the way I saw it, ATT was trying to pull more money out of me and crippling my data by making false claims.
And that was my BBB complaint in a nutshell. Sorry, when I deal with a business I'm paying $100 a month for, I'd expect their employees to be educated in their companies products and offerings. And if they don't know, then I'd expect them to find someone that does know, instead of pushing me towards other, more expensive services.
okay end /rant.
Can't wait till this bootloader is unlocked!

elementaldragon said:
Is that exactly what he said.... basically word-for-word? "Late April and Early May"? Uuh... if that's the case, then i think it should be more like "late April AND early May"... and less the way you put it. Am i the only one that noticed the "and" in between april and may?
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no. I meant Late April OR early may. Didn't mean to be confusing

HTC: We will no longer be locking the bootloaders on our devices.

For those of you preparing to make the jump from the HEROCs that have served us well, the dev community has claimed a victory today!
"There has been overwhelmingly customer feedback that people want access to open bootloaders on HTC phones. I want you to know that we've listened. Today, I'm confirming we will no longer be locking the bootloaders on our devices. Thanks for your passion, support and patience," Peter Chou, CEO of HTC
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http://www.facebook.com/HTC/posts/10150307320018084
From Engadget
The homebrew community may mourn HTC's Thunderbolt, Incredible S, Sensation and EVO 3D, but the company's controversial policy of locking bootloaders is no more. Following a tease yesterday, HTC CEO Peter Chou has decreed from on high -- namely, HTC's Facebook page -- that future devices will be open.
We're holding out hope that this policy will also be retroactive, but this is very welcome news regardless. Ball's in your court, Motorola.
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http://www.engadget.com/2011/05/26/htc-officially-dissolves-locked-bootlader-policy/

Hopefully they include the EVO 3D, and not start with all devices released after..
Sent from my Android using Tapatalk

It's comforting to know that corporations are capable of listening to the needs of their customers at this level

kyouko said:
Hopefully they include the EVO 3D
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They did!!!

Holy **** thats amazing! I will never buy a different manufacturer. That was fast, and impressive. You got a link on that evo 3d confirmed?

I got an email back from Peter Chuo, unlocked 3D, I'll upload it later. I wonder how they'll do it? Release the key, our OTA, that is the question...

Here's the email

"Reduce the potential quality problem that might occur when users upgrade their phone"..... what a crock. I appreciate that they unlocked them but wheres the honesty? They didn't want home brew devs dipping into their sauce anymore. Same reason they won't release drivers. Makes me wonder if the 3d drivers will be opened or not, if so then we'll be in the same situation with s0bes kernel now. The whole reason I want that phone is the 3d cam duh. Guess we'll see right?
®patience is a virtue©

they will probably alwasy have proprietary drivers because sense is there baby and will never be open source.
without sense htc would be the same as everyone else.

il Duce said:
Here's the email
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I just replied to him asking about the encrypted kernel and recovery, and whether those too would be unlocked. I assume so, but I am curious. I guess technically it won't matter because if the bootloader is s-off we can do whatever we want anyway

this puts the 3d right back at the top of my list.. come september when my rebate is due, boom more htc goodness.. this is why i have stuck by them for my past 4 phones..

pstevep said:
this puts the 3d right back at the top of my list.. come september when my rebate is due, boom more htc goodness.. this is why i have stuck by them for my past 4 phones..
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If you're interested in trying to get an early upgrade, check out a thread in the EVO 3D General forums titled "Absolutely fantastic customer service from Sprint". It seems Sprint is offering a one time manual override of your upgrade date. I've been sitting on an upgrade for 6 months so I can't personally confirm, but the 25+ replies to the thread all confirm the op's results.
Sent from my HERO200 using XDA Premium App

The Fer-Shiz-Nizzle said:
If you're interested in trying to get an early upgrade, check out a thread in the EVO 3D General forums titled "Absolutely fantastic customer service from Sprint". It seems Sprint is offering a one time manual override of your upgrade date. I've been sitting on an upgrade for 6 months so I can't personally confirm, but the 25+ replies to the thread all confirm the op's results.
Sent from my HERO200 using XDA Premium App
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I can confirm the above.
I initially called Sprint because I wanted to prepare for the release of the EVO 3D. I did not want to pay anything more than New Customer Pricing. I was prepared to cancel the contracts of each of the two lines on my account. The Contracts for the account expire in Oct 2011, so the ETF for each line would be $50. The beautiful part is at a certain point before the contract expires, the ETF flat lines at $50 and you have bargaining power if you can accept the fee.
I called Sprint and advised what I was trying to do. I told them that I wanted new customer pricing and I was willing to cancel my account and go elsewhere if I needed to. I really didn't want to leave Sprint, but you got to play hardball. I was transferred to the Retention department to handle my case after I mentioned the Hot Button word "Cancel", but I wasn't actually ready to cancel, just asking questions. I guess they don't mess around when you say this. After the rep clairified what it was that I was trying to do and after clairifying that I was doing this for a phone that was comming soon, she flagged my account for new customer picing which to my surprise, is virtually the same pricing someone within the upgrade period is given. I was not aware Sprint was doing this as it hadn't always been this way. The rep advised that it would take a few days to take effect. I asked her to ensure it was set for both lines. The rep advised that she would send the request to her supervisor and that I should receive a confirmation email within a few days. I asked the rep "If it's approved, does this mean that I can go anywhere (ex: Best Buy, Radio Shack, Sprint Store, etc.)?". The rep replied "It's not a matter of IF, it WILL be approved, and yes you can go anywhere just like a new Customer.". I excitedly thanked the rep and advised her that I love Sprint and would be happy to be a customer for life with such a high level of Customer service.
A few days had passed and I hadnt recieved an email with confirmation. I was a little disappointed, but not surprised as these things happen. I called in again and asked the first rep to verify that both phones qualified for Upgrade/New Customer pricing. The rep confirmed that it was all set. I felt a little hesitant, I wanted to be sure. Nothing worse than waiting till launch day to be dissapointed. I ran across an article on Engadget that showed Best Buy started doing upgrade checks on their Best Buy Mobile site. I dont know if this is new or something that's been possible for awhile. I felt that checking upgrade eligibility via a 3rd Party on not through Sprint directly was the best way to Validate. I went to http://www.bestbuymobile.com/upgradechecker, typed in my details and voila, I'm good to go and ready to fly on launch day. Now, to figure out when EXACTLY that will be.

i dont understand why everyone still hates on sprint customer service yall have no idea how good they are compared to tmobile trust me i know it was the worst experience ever when i tried to cancel my contract with them they just did not care at all even though i had service with them for 4 years and had a mytouch with them for a year with unlimited everything. so i switch to sprint and it was life changeing i actually had 3g at my house lol.
sorry for starting to ramble but yall have no idea how much i despise tmo.

I'm going to attempt this rebate reset tomorrow potentially.. will post results..i have always had good fortune with Sprint anyway so hopefully it will pay off here..
sent from my... wait.. what..

Yeah, I know what you mean.. I had an issue with them in 05 with a hurricane that hit my area. There was no tmo cel service here for over a month and they refused to credit me. So did the supervisors. I straight out said, just cancel me. It was because principle more than anything.
Been w sprint ever since.

Its best this way

killabee44 said:
Yeah, I know what you mean.. I had an issue with them in 05 with a hurricane that hit my area. There was no tmo cel service here for over a month and they refused to credit me. So did the supervisors. I straight out said, just cancel me. It was because principle more than anything.
Been w sprint ever since.
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I was also in the '05 hurricane area and Sprint gave me a free month.

The Fer-Shiz-Nizzle said:
If you're interested in trying to get an early upgrade, check out a thread in the EVO 3D General forums titled "Absolutely fantastic customer service from Sprint". It seems Sprint is offering a one time manual override of your upgrade date. I've been sitting on an upgrade for 6 months so I can't personally confirm, but the 25+ replies to the thread all confirm the op's results.
Sent from my HERO200 using XDA Premium App
Click to expand...
Click to collapse
so totally called that number, and they reset 2 of the lines on my account to june 1st.. my other line just upgraded in february, so they couldnt on it.. but moved the other 2 from september until june 1st.. so i am rather pleased.. everyone should give it a go..

pstevep said:
so totally called that number, and they reset 2 of the lines on my account to june 1st.. my other line just upgraded in february, so they couldnt on it.. but moved the other 2 from september until june 1st.. so i am rather pleased.. everyone should give it a go..
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Does that work for ONLY pre-ordering the Evo 3D?