Hardware Fault - Sending back - HD2 General

Hi People,
Had my device 7 days now but a hardware fault has occurred so i am getting an exchange tomorrow, thing is i have flashed it with the HTC Rom as this was much better than T-Mobile's.
Because I'm sending it back should i flash it with T-mobiles stock ROM or leave it as it is. I don't know what or if anything will be said to me when they get it back?

What's wrong with the hardware if you don't mind me asking?
I think it's prudent that you flash the tmo stock ROM for warranty purposes.

Of course, you have to flash back stock ROM and stock SPL!

@ lude219 - The earpiece has stopped working properley.
@skycamefalling - Where can i find the Tmo stock SPL and ROM?
Thanks for the help guys.

Related

Reparing with HTC, how do i get back to normal SPL/IPL and get rid of supercid lock?

Hi all
I'm going to be sending my T-Mobile Vario II back to HTC for repair as the paint is flaking off it and im not happy with it.
can people please tell me how to restore the phone back to factory defaults in terms of SPL/IPL and everything else?
the upgrade i have chosen is the T-Mob official WM6 one and will be upgrading that once i know it wont brick.
i just need guidance on restoring stock SPL
with thanks
(also, before anyone points out, i have already discussed with HTC the reasons for getting it repaired and they're happy with it)

HD2 O2 Contract.

Hi there i am asking you guys anyone on contract or contract with O2 if anyone has flashed their hd2's? im saying this because its 1.43 but wont let me update to 1.48 through htc or a simple matter its locked access (unless goldcard) has people flashed it?
also unable to do conference calls and i have to ask the provider to let me..:/ argh pay monthly users should be allowed it right?
please reply asap.
From what I can gather from reading other threads, you can indeed flash your phone, and it should work fine. The only trouble is you'll lose your warranty I believe. I'm with O2 and due an upgrade in a few weeks, so I've bought a new sim free HD2 from carphone warehouse (£450) so no O2 locks, then I'll get a new upgrade, sell this and get my money back that I forked out for my sim free HD2, or there abouts.
To be fair the main reason I did this was through impatience, but partly becasue of the O2 locks
O2 phones can be flashed if you are willing to use the gold card method or i guess hard spl. See the HD2 ROM Development forum for how to do it.
Mines an O2 running 1.61 leaked ROM just fine
ok cheers yeah i saw the goldcard method £20 and im more familiar with the flashing. however, does being on a contract prevent me from being able to download official ROMs from HTC themselves?
the biggest thing i am missing is sense in landscape.
I used HSPL and I think as long as you put a stock ROM on it before sending back to O2 (if you can) it will remove the hspl and should be ok?
I'm running official HTC 1.48WWE ROM with official 2.06 Radio (from SMS Hotfix) and l'm O2. Not tried conference calling though, have no need to right now.
okay thanks ill read on to flash it probs over the weekend. Which official rom allows landscape sense ui?
No, being on a contract does not affect you from loading HTC's official ROM update.
The fact its branded, stops you from loading HTC's official ROM update.
I am on o2 and have flashed to 1.61 using the goldcard. I had to return my device because of the earpiece volume issue and flashed back to the o2 stock ROM before sending it back. Just got the replacement yesterday and as soon as it came out of the box flashed to 1.61
Conference calling is a network feature, as it requires more than one line, hence it does indeed need to be activated by the operator. Call waiting, and switching between calls on call waiting however only requires one line, so that will work.
ahh okay thankyou for the response.
i message O2 to activate the conference feature and hope to hear from them soon. would it still be activated even if i flash it?
the goldcard costs £20 :/ im guessing flashing consists of changing radio and SPL in being able to flash rom. Is 1.61 the latest official rom? what changes are there to it
with microsoft my phone can i restore the backup i made with it of contacts and messages if i flash?
1.48 is the latest, 1.61 is a leak
If you flash it and they activate the call conferencing for you, it should be ok as its more network than device based. You might need to go into the phone settings and 'get settings' if it doesn't work straight away. Good luck!
Owen.

No HD2 Rom Upgrade With T-mobile

Hi,
I have just bought a HTC HD2 from T-mobile to realise I can't upgrade the ROM through the official HTC website.
I would like to know from Virgin Costumers whether they have tried to upgrade the ROM of their HTC HD2 through the Official HTC website and whether it worked.
I am asking this because I am still on the trial period and also because of warranty issues if I try to upgrade trough another route apart from the T-mobile's...
So, the question is...
Have you got a HTC HD2 from virgin? Have you upgrade the ROM through the HTC website?
If it's vendor locked you'll need to flash HSPL to install a stock or custom ROM...see this thread for details:
http://forum.xda-developers.com/showthread.php?t=609477
If I do install another ROM they say I loose the warranty...
As I still am in the trial period I could just return the mobile. But for this I need to know whether the HTC HD2 from virging is also branded or not... So I can go and get one from them and do the upgrades myself through HTC website... Withought loosing any warranty.
You can revert back to the original SPL/ROM if you need to return it for any reason...
As for the Virgin HD2, only way is putting the S/N into the ROM download page on HTCs support site and see if it allows a download. If not, it's locked
There's at least a dozen of threads about it. Don't be lazy and use search!
You won't loose the warranty, you can flash the phone back to it's original state in case you need to send it back for repairs.
You can download the original T-Mobile ROM from in here http://forum.xda-developers.com/showthread.php?t=577717 so you can always go back if you need warranty work! I was reluctant to flash, but I did it from the original T-Mobile ROM and it has transfromed my HD2... I'm using MIRI 6.5 ROM and it is awesome, fast, stable, more RAM (with the right radio) and best of all, Youtube... GO ahead and do it. You think the HD2 is good now, wait until you unleash some of it's real potential....
Yes, that is why I am asking if there is someone who is a virgin costumer to help me with this...
I need to know if they have tried and what the outcome was.
About the warranty... The problem is that if I upgrade to another ROM and the mobile has a hardware fault that doesn't allow me to downgrade to the original ROM I suppose I would loose the warranty. This is a risk I may not want to take...
I have been talking to the tmobile technical people a lot after I realised I couldn't upgrade to a new ROM via HTC... Very annoying to know it is not possible whatsoever.
and as proof, I flashed mine back to the original ROM earlier this week. Search the ROM forum for posts by a member called 'football' who posted links to the TMo UK ROMs.
The flash back to the original ROM worked just fine, BUT it's a rubbish ROM so I'm back on 1.66
lol @ everyone pushing for the HSPL option, , , , lets not forget you cant uninstal HSPL if, for instance, the sd card reader has failed, , how would you get that fixed on warranty??
I'm not knocking it, HSPL is the first thing i did, just pointing out that restoring the warranty isn't foolproof.
in this post here a virgin user claims the phone is unlocked to the HTC website.
http://forum.xda-developers.com/showthread.php?t=632892
I didn't want to cause such turmoil...
Just want to know, from a Virgin customer, if they have managed to install the ROM update through the HTC website... if when they add their mobile serial number they are given the download option or they are barred with this message: "Sorry, this software download is not suitable for your device."
Thanks guys for the help
My son is on Virgin and his is unlocked out of the box I'am on T-Mobile (locked ) ) I am still deciding whether to update to one of the new roms on xda del. or hang out for an official rom from T-Mobile. Which I believe will be released soon with a big?????.
samsamuel said:
lol @ everyone pushing for the HSPL option, , , , lets not forget you cant uninstal HSPL if, for instance, the sd card reader has failed, , how would you get that fixed on warranty??
I'm not knocking it, HSPL is the first thing i did, just pointing out that restoring the warranty isn't foolproof.
Click to expand...
Click to collapse
I had a flash fail this week. When I started the phone it booted to a black screen with some sort of warning triangle. Somehow HSPL had been removed in the botched flash and the SPL was back to 1.42.000, so putting a LEOIMG.nbh on my SD card just resulted in a 'Not Allowed' message being displayed.
However, I was still able to reflash the original TMo ROM from my PC via USB using the exe that you can find on the ROM forum. I would expect that this will only work with the exe for a ROM issued by your network though, so make sure you have that saved before you flash anything.
DavidC1980 said:
Somehow HSPL had been removed in the botched flash and the SPL was back to 1.42.000,
Click to expand...
Click to collapse
No doubt you flashed an official rom from the sd card, that is the only way HSPL can be removed. I really really advise people against using sd card for anything except your phones original rom. So easy to make an error.
Virgin UK HD2 is unlocked
I am a Virgin UK customer and my HD2 is indeed unlocked. When I first boot I had to select Virgin Mobile from a long list that included all the major carriers. I have no problems in updating ROMS. Their customer support is without doubt the best I have ever experienced. I do not work for them. My brother is with T-Mobile, his phone is locked down with Crap software. I am SOOOO glad I am not with them. Just check their forums. They are still on ROM 1.43 from october... no YouTube... other stuff missing and buggy... Disgrace.
Original poster: if you want the phone on contract from T-Mobile but unbranded, you could buy it through some third-party mobile-phone store chain like Car Phone Warehouse or Mobile Phones Direct. Their phones are all unbranded.
If you want to install the HTC ROM without using HSPL you could always use a gold card to flash it.
constructorx said:
I am a Virgin UK customer and my HD2 is indeed unlocked. When I first boot I had to select Virgin Mobile from a long list that included all the major carriers. I have no problems in updating ROMS. Their customer support is without doubt the best I have ever experienced. I do not work for them. My brother is with T-Mobile, his phone is locked down with Crap software. I am SOOOO glad I am not with them. Just check their forums. They are still on ROM 1.43 from october... no YouTube... other stuff missing and buggy... Disgrace.
Click to expand...
Click to collapse
I must agree with the above. I am with T-Mobile, got my HD2 at the end of January and it had ROM 1.43. They also stripped out YouTube and Co-Pilot! I downloaded a poor-man's version of YouTube as discussed in other threads (i.e. using the IE browser on the phone to download the cab file) and thought I was cool, but with T-Mobile taking an age to release the update ROM (I have heard March, but I wouldn't hold my breath!) I decided to use HSPL and update to 1.66 from the HTC website. Best decision I made!
Not only are all the little bugs fixed, I know have the 'proper' YouTube app back (beautiful!), Co-Pilot (trial version) plus a Windows Task Manager app (very useful!).
I did alot of reading before taking the plunge though, and made backups of backups, had a roll-back plan (admittedly untested) and followed each stage implicitly! But it was very striaghtforward due to the guys on this forum doing a fantastic job!
I never made one call on my T-Mobile HD2 before I flashed over to stock HTC ROM.
Years of HTC devices and operators ROMS told me not to wait until later!
bocsta said:
I never made one call on my T-Mobile HD2 before I flashed over to stock HTC ROM.
Years of HTC devices and operators ROMS told me not to wait until later!
Click to expand...
Click to collapse
I did exactly the same!
As soon as I turned it on and saw that horrid T-Mobile logo, I turned it off again and flashed it with the HTC WWE Rom

htc hd2 guarantee

Hi all,
i'm pretty much new to this community but i been following it for a while, cause i wanted to know as much as i could before buying a HD2.
so now i bought two HD2 in HongKong, since i am from austria i flashed both to ger roms.
i just used one to figuera all functions out n give it then to my wife. No i got my hands more on the second one, since i gave the first away, and there a some diffrences.
After a while searching in the forum there is a Rev. A and B. well the first is B the sec is A.
the first is: HT04J (as far as i got it right from the forum it means. 2010.04.11 rev. B)
second : HT9CP(2009.12.15)Rev. A
the only diffrence i noticed first is the battery, it just got a diffrent case. the keys are on both lil slapy, especially the volume ones.
the biggest diffrence is the vibration motor. on the Rev. B is it while typing realy smooth n nice.
on the Rev. B model it got a..i dunno kliring sound. well it just dosn't soudn right.
my questions now are, can i send the rev. a model for repair in n hope i got a rev. b back and if thats the case, then i guess i need to restore an original rom, radio, sspl?
could somebody help me there, what are the steps to doing it, if possible?
the model is a t8585 (CHT) what will happen if i send it in with the cooked rom?
best regards!
i recently sent mine in with a cooked rom and they never said anythin but they do re install oe's latest rom to rectify any software issues. however if you broke your charging port like me they wont do anything but
ALWAYS restore stock ROM before sending the phone for repair. If they find HSPL, in most cases they will charge you for repair for using "illegal software".
thats my problem, what are the steps to doing it?
or better, "what" rom is the stock rom for my phone, i found the WWE roms but none for CHT.
and then how i do it? will it be like
1st flash stocking rom ( if there is any for my phone)
2nd restore original radio
at last remove hspl?
btw, how do i remove hspl? just with the same software i did hspl? just install for example i had 1.44 on n now 1.66 hspl. and now i check 1.44 spl ?
thx so far
1st and only step is to READ THE FLASHING GUIDE, under the "To Remove HardSPL from your Device or Flash back a Stock Rom and Stock SPL for Warranty Purposes"...
SFR (French service provider) never complained when I accidentally sent mine back with HSPL still installed and from what I've read, they never do, so it probably depends on who you have to send it back to but considering the small amount of time and effort required you'd probably better go back to your stock ROM and SPL just to be on the safe side.
thx
i read that thread but never saw the flash back lines so thx
but how do i know what leo version i got?

I need to flash original tmobile room

Hi all,
I bought an used TMOBUS HD2, now the touch screen isn't working and I will send the phone back to tmobile for a replacement. I bought the phone with installed new rom and radio, but probably if I send this way back to tmobile will charge me for the new phone. Where I can download the original tmobile USA rom and radio? (I'm searching on the forum, but I fear I can download the wrong rom)
I've never done this before, I hope I will not brick the phone! thanks a lot
Question...
How are you going to return a phone that you purchased used? T-Mobile does keep records of the phones customers purchased. As you are not the original owner, I really can't see them replacing it for you.
You can find the T-Mobile rom here: http://forum.xda-developers.com/showthread.php?t=653938
and as you've never done this before, I suggest you read up on rom flashing. http://forum.xda-developers.com/showthread.php?t=653614

Categories

Resources