Database Users

New X01HT owner with questions

hi, i'm a new owner and there are a few things that are bugging me and i'm not sure if it's normal or if it's problematic.
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-keys are mixed up (i supposed because of the Japanese keyboard layout, and i think i saw a fix for this)
when sliding out the keyboard, it takes about 6-8 seconds to adjust from portrait to landscape(with the start menu popping up when going to landscape).
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
sorry for my noobishness and thanks in advance.

ok i've managed to solve the keyboard layout problem and i guess the delay is typical,. but the following problems/issues still exist:
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
thanks in advance.

anyone? any kinda help would be great

ji1386 said:
ok i've managed to solve the keyboard layout problem and i guess the delay is typical,. but the following problems/issues still exist:
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
thanks in advance.
Click to expand...
Click to collapse
Hi ji1386
I'm afraid that does not sound good. I have seen at least two other cases where the keyboard being slid out causes the start menu to pop up. It was concluded that pressure is being put on the touch sensitive screen by the mechanism. This is a hardware issue and can also show as programmes suddenly closing for no ovvious reason and I think this may also be responsible for the touch screen not responding when keyboard open. In summary pressure on the touch sensitive screen somewhere when there should not be.
If the device is under warranty I'd go for an immediate replacement. Perhaps just before doing so I would try a HARD reset just to be sure.
Mike

mikechannon said:
Hi ji1386
I'm afraid that does not sound good. I have seen at least two other cases where the keyboard being slid out causes the start menu to pop up. It was concluded that pressure is being put on the touch sensitive screen by the mechanism. This is a hardware issue and can also show as programmes suddenly closing for no ovvious reason and I think this may also be responsible for the touch screen not responding when keyboard open. In summary pressure on the touch sensitive screen somewhere when there should not be.
If the device is under warranty I'd go for an immediate replacement. Perhaps just before doing so I would try a HARD reset just to be sure.
Mike
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hi, thanks a lot for the response. it really helps. now for the other problems
-is it normal for the the touchscreen to stop responding to taps when the keyboard is slid out?

ji1386 said:
hi, thanks a lot for the response. it really helps. now for the other problems
-is it normal for the the touchscreen to stop responding to taps when the keyboard is slid out?
Click to expand...
Click to collapse
No it's not normal. The screen should respond as normal. For example when using word, even with the keyboard ou you should still be able to tap for the soft keyboard, tap on bold, centre, tap in text to inser a word etc etc.
If you can't I think it's because the keyboard mechanism is somehow putting pressure at some point on the screen i.e the same issue as the start menu popping up. If a hard reset does not cure this then it's a repair job or replacement under warranty I'd say.
Mike

mikechannon said:
No it's not normal. The screen should respond as normal. For example when using word, even with the keyboard ou you should still be able to tap for the soft keyboard, tap on bold, centre, tap in text to inser a word etc etc.
If you can't I think it's because the keyboard mechanism is somehow putting pressure at some point on the screen i.e the same issue as the start menu popping up. If a hard reset does not cure this then it's a repair job or replacement under warranty I'd say.
Mike
Click to expand...
Click to collapse
thanks mike for all your help.
More bad news...since yesterday, the touch-screen no longer responds at all...completely unresponsive to tap or touch. I've tried hard/soft reseting and still got nothing...
I have however managed to get it to charge through a wall outlet. but it's a bit buggy...
Unfortunately, I bought this phone used locally and the guy isn't responding to any of my phone calls/emails, but whatever karma will come back to haunt him...I was thinking about taking this to a small claims court, but i dunno how to go about doing so and if my case will hold up...
anyway, I've had to take it to a repair shop. They said they'd order in a screen and replace it for $150 cad and it should fix it, if not a diagnosis charge of 20 bucks...
this should bring the total cost of this phone to $725cad...great...
Hopefully it solves all my problems. I'm guessing the start menu problem and the touch responsiveness problems get solved after this.

ji1386 said:
thanks mike for all your help.
More bad news...since yesterday, the touch-screen no longer responds at all...completely unresponsive to tap or touch. I've tried hard/soft reseting and still got nothing...
I have however managed to get it to charge through a wall outlet. but it's a bit buggy...
Unfortunately, I bought this phone used locally and the guy isn't responding to any of my phone calls/emails, but whatever karma will come back to haunt him...I was thinking about taking this to a small claims court, but i dunno how to go about doing so and if my case will hold up...
anyway, I've had to take it to a repair shop. They said they'd order in a screen and replace it for $150 cad and it should fix it, if not a diagnosis charge of 20 bucks...
this should bring the total cost of this phone to $725cad...great...
Hopefully it solves all my problems. I'm guessing the start menu problem and the touch responsiveness problems get solved after this.
Click to expand...
Click to collapse
I certainly hope it works out ok. Changing the screen assumes (possibly correctly) that the screen is at fault. If the screen is fine just getting pressure put on it somewhere then it will be a bit of luck whether it solves problem or not. A key problem here is that the screen is sensitive to touch, even on the area under the bezel - which of course is absolutely daft. Combine this with the fact that there is not a lot of room for heat expansion and the slide out keyboard can cause minor distortions in the casing and you have potential for a certain percentage of devices to have problems. Thankfully now far less than early models but still being reported.
Good Luck
Mike

Took it to a repair shop this week. Opened it up and looks like a damaged flex ribbon cable (possibly from sliding out the keyboard or just a faulty cable) is the culprit behind the unresponsive touchscreen.
Apparently those are impossible to find (if not very hard). i live in Canada where parts for these phones are quite scarce, so I'm not too sure what i should do. The guy said he could try to find a replacement part, but it'd take almost a month.
Anyway, just thought I'd mention it to let anyone with unresponsive touch screens know. I guess just add this to the list of possible causes.

how did you fix keyboard layout problem
Ji1836,
Can you please let me know how you solved the keyboard layout problem.
I also have a softbank X01HT with a japanese keyboard layout. I have upgraded to WM6 BLACK 2.5. But some keys are mixed up like the dot and comma and others as well. I tried the fixes in the wiki but nothing worked.
Aprreciate your help.

Softkey on keyboard popped up

The softkey on my keyboard popped up and will not go down!!!! help!!!

Well I had to take the phone apart to get the key to go down... Talk about stressfull the phone is a week old and I had to take it apart. Well anyones everything went ok minus my screens light will go out for a second or two while im typing or when i flip the phone open the screen changes right away but the light takes a few seconds to turn on. Is there any reason why the phone would do this? I thought I might of messed up a connector but the screen will rotate it just takes a while for the light to catch up... Any ideas?

looks like a loose connector(loosing light when pulling the keyboard)

Yeah but I just checked out the other thread and it seems there are a lot of people who have this issue.

Keyboard light never, ever, works.

Got my Sprint Mogul a couple of days ago and having a tough time with the keyboard backlight not working.
I've done my searching and found that some people got their keyboard backlight to work by unchecking the option in Settings->Buttons->Backlight.
This didn't work for me.
Some people recommended just hitting a few keys and the backlight should work.
This didn't work for me either.
I'm looking at what just may be bad hardware and will have to replace the phone. That keyboard is damn hard to see in even the best low-light conditions. Forget about typing in the dark.
Does anyone know of methods that will force the keyboard to turn on so that I can test it?

unchecking the auto sensor option like you did should force it to come on whenever the keyboard is out, if it doesnt come on within a few seconds of sliding out id say get a replacement phone

I agree with defaultdotxbe...if unchecking the autosensor box isn't forcing it to be always on, I'd be worried.
I've left the autosensor activated, and my keyboard light works, but I must admit that it sometimes doesn't go on when I think it should. The sensor seems to be calibrated so that it has got to be pretty dark for the silly thing to decide to light up!
Having said that, someone on one of these forums came up with a pretty neat trick. If know I want to force the keyboard to be lit, I just slide it out about a quarter of an inch. The sensor is still hidden under the body of the phone at this point, and it thinks it's completely in the dark. The keyboard always lights up at that point. Once it's lit, then I slide the keyboard out the rest of the way. Brilliant, huh? You might wanna try that just to see if it makes any difference.
Good luck!

Thanks, peeps. I had the same problem with the keyboard light and was getting extremely frustrated. I tried the sensor trick (opening the keyboard 1/4) and, viola, it worked!
Walrus44

I also had the problem and after lots of searching I found out it was because I had the screen backlight turned all the way down. I moved it up to the first notch and now it works just fine even with the sensor.

Walrus44 said:
Thanks, peeps. I had the same problem with the keyboard light and was getting extremely frustrated. I tried the sensor trick (opening the keyboard 1/4) and, viola, it worked!
Walrus44
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Click to collapse
This trick also fixes the orientation issues when turning on and it is in landscape rather than portrait.

Screen turns off right after phone calls are dialed

Hi folks:
Sorry if this problem has been covered before. I ran a search to try to see if I could find someone having this problem and could not find it. This problem started all of a sudden (without any ROM updates or nothing).
This is it: I make a phone call, and immediately after I press "TALK" on the screen, the screen turns itself off, and I don't have access to the keypad, or any of the touchscreen functionality.
I tried pressing all the hardware buttons to see if the screen would come back on, but nothing, it stays off.
Then, when I hang up the call (by pressing "END CALL" on the screen), the screen comes back on and everything is back to normal.
Can anyone offer any clues to solve this? Thanks in advance.

is the phone near something? maybe your ear?
is anything in front of aproximity sensor? (upper left, near speaker)
DN41

Nope... I use a BT headset since I got it (this only started happening 2 days ago, and I've used this device for over a month now).
It also happens everywhere (in my room, outside in the street, etc).
Very puzzling... I am thinking of doing a hard reset, but want to see if anyone has had this happen before...

Does it happen when you don't use the headset?

Yes indeed, I had already checked that and ruled out that the headset was causing the issue.

have you recently installed a "screen protector" ? This happened to mine as i hadn't quite got the holes lined up for the proximity sensors.
thanks,
scater1983

This happened to me as well today. Had the phone for 3 months now and can't say I've noticed it before. I do have a screen protector which also covers the proximity sensor (no holes in that area), but this was like a month ago and I have had no problem accessing the screen during calls until today. I have made a couple of calls after the one I mentioned but didn't remember to check if the problem was still there. Will try to see on the next one

ive been able to just press a face button to bring the screen back up. of course mine turns off when i put it near my ear thats intended. i had an issue where the touchscreen would not work at all durung a call. the screen would be on but only the physical buttons could do anything. a hard reset fixed that

Yeap, coincidentally, I just installed a screen protector and a protective case (darn). I will try this without the case and report back.
Thank you !

Problem solved ..
Been trawling these forums for hours for a registry edit to fix screen blank when making a phone call - LOL - who would have thought it was the cheap plastic case I whacked on the other day!

Wife' X keeps hanging up calls with face

The proximity sensor seems to work. Is there a call screen replacement with a slider to hang up?

whens shes talking lock the screen via the power button and walla

If you're rooted, there are many applications that change the proximity delay in the build properties.
You could try that.
Or ya, manually turn the screen off with the power button.
My mother has owned her X as long as I've had mine (since day 1) and still hangs up on me almost every conversation.
I personally just angle the phone slightly away from my face along with the sensor delay changes I mentioned.

If she is like my wife she doesn't hold the ear piece to her head while she talks (thus the proximity sensor thinks she isn't near the phone), then she hits the screen on her cheek and hangs up on people.
Tell her to learn how to talk on the phone properly.

drhill said:
Tell her to learn how to talk on the phone properly.
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Click to collapse
Yeah, and report back on how sore and stiff you are from sleeping on the couch!

I don't understand why anyone would want to hold a device the size and temperature of a smartphone to their head.
I started using a BT headset when I bought my Treo 700P and have been using one since.

I actually did sleep on the couch last night, different reason.
I ended up teaching her to use the power button to turn off the screen.

kent c said:
I actually did sleep on the couch last night, different reason.
I ended up teaching her to use the power button to turn off the screen.
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Click to collapse
Sounds fun.

She no longer hangs up on a call she answers but she constantly mutes calls that she makes now. My phones rings and I'm like hello...hello...

Sell it and get a Razr flip phone. At this point there is no more help.

Let me guess, Blonde?

Be nice kids.