Database Users

Crazy volume problem

Basically, it is as if the top volume button is held down, and the volume is continuously going up on my HD, even when I try to turn it down, it shoots back up again, and is stuck on the volume screen. Sometimes, if I turn it down to silent, it will stay silent for a few seconds, then the volume goes up again and keeps going up.
Really annoying as it means the phone is basically unusable as I'm pretty much always trapped in the volume screen!
Any ideas?

I would suppose that a button is stuck!
Take of the back cover and take a good look at the buttons to see if anything could be wrong!

Wavac said:
I would suppose that a button is stuck!
Take of the back cover and take a good look at the buttons to see if anything could be wrong!
Click to expand...
Click to collapse
That's what I thought, but it looks fine to me

I had the same problem as you but I then realize that when I was putting down the volume while in a conversation was my face pressing the screen and increasing again the volume...could it be your same problem?

pureheart said:
I had the same problem as you but I then realize that when I was putting down the volume while in a conversation was my face pressing the screen and increasing again the volume...could it be your same problem?
Click to expand...
Click to collapse
Nope, because it happens if I don't touch the phone and just leave it on the table

Have you tried a hard reset?
Do a backup first.
Turn off the phone. If you can't pull the battery out.
Hold the volume up + down at the same time then press the power on button for about 1 second. Let go of the power button while keeping the volume up and down still pressed down.
You should see a blue / green / red screen then just follow the instructions on screen.
If this doesn't solve your problem then most likely something is keeping your volume up button depressed internally. Take it back for repair...

The volume slider malfunctioning is a big one on HTC devices known issues. I've had the same problem with my elf....and I've seen plenty that do too. Your best bet would be to take it to an authorized service rep. Sucks I know

Try to remove the cover and use it... the pressing mechanism is on the cover...

sectorlord said:
Try to remove the cover and use it... the pressing mechanism is on the cover...
Click to expand...
Click to collapse
Tried that, still the same problem.
I'm going to try a hard reset today, if I still get the problem, going to ask Orange to replace it. I wonder if they'll let me pick another phone, I'm getting a bit fed up with the HD!

I have the same problem, it occurs randomly and I discovered that if I quickly press the power button to stand by the phone and press it again to exit from stand by, the volume bug disappears and phone starts working well again. I thought it was a software bug but I still have it on 1.19. It rarely happens now on 1.13 was more frequent.

Soft reset w/o opening cover possible?

Is there any way to soft reset the phone when it hangs(ie becomes completely unresponsive) without opening the back cover and pressing the red button?
(I know that hard reset is to hold volume buttons, call cancel button and then volume up button)

HD Tweak
If its not totally hung you can use a pgm called HD Tweak which puts another icon called HD reset on the start menu if you press this it will ask reset y/n select y and the device will reset.
Hope this helps.

Sure, just press and hold the power button (lower right corner) for a few seconds, and a screen will come out with several options. Click on "power off", that does exactly a soft reset the next time you turn on the device with the same button.
bpeu said:
Is there any way to soft reset the phone when it hangs(ie becomes completely unresponsive) without opening the back cover and pressing the red button?
(I know that hard reset is to hold volume buttons, call cancel button and then volume up button)
Click to expand...
Click to collapse

bpeu said:
Is there any way to soft reset the phone when it hangs(ie becomes completely unresponsive) without opening the back cover and pressing the red button?
(I know that hard reset is to hold volume buttons, call cancel button and then volume up button)
Click to expand...
Click to collapse
No way if it's completely unresponsive.

I find it easier to just remove the battery and then pop it back in given the fact that there's no stylus and I've already got the back cover off.

jakem said:
I find it easier to just remove the battery
Click to expand...
Click to collapse
I'm guessing that the op was trying to avoid removing the battery cover and therin stressing the little catches that hold it in place
either way,thanks for the tips guys,will no doubt be needing to do this myself soon as mine arrives tomorrow!

terrytpot said:
I'm guessing that the op was trying to avoid removing the battery cover and therin stressing the little catches that hold it in place
either way,thanks for the tips guys,will no doubt be needing to do this myself soon as mine arrives tomorrow!
Click to expand...
Click to collapse
Ah, good point. I assumed he found pressing the button difficult without a stylus or something small enough to fit in the hole.

Actually the reason I asked because I just bought the phone and dont want to scare my classmates by opening the backcover and resetting when it crashes. Uninformed crowds tend to wonder why would anyone buy a phone that isnt working properly. So I try to find an "elegant" way to reset it without attracting attention

bpeu said:
Is there any way to soft reset the phone when it hangs(ie becomes completely unresponsive) without opening the back cover and pressing the red button?
(I know that hard reset is to hold volume buttons, call cancel button and then volume up button)
Click to expand...
Click to collapse
Just drill a small hole in the battery cover

Tubgirl said:
Just drill a small hole in the battery cover
Click to expand...
Click to collapse
lol! That was a good one!!! lol lol!

Heh; I remember with one of the older palm models, some clever entrepreneur started selling replacement battery covers with a pre-drilled hole on ebay for a couple bucks apiece. "How to make your first million".

UncleBeer said:
Heh; I remember with one of the older palm models, some clever entrepreneur started selling replacement battery covers with a pre-drilled hole on ebay for a couple bucks apiece. "How to make your first million".
Click to expand...
Click to collapse
hmmm.. i dont now.

How to start it up?

My phone is´nt starting up!
Is there any bottuns to press to start it in recovery mode or something?
Tried to start it with vol down but nothing happens?
Plz help!

I hope this post is not serious.

Gellenole said:
I hope this post is not serious.
Click to expand...
Click to collapse
My english is really bad but i give it onte more try.
I know how to start it up with the power button. But now after 2 months it´s dead. Nothings happends when i´m pressing power button or vol down + power button.
So why is´nt this serious?

Never used it, but mabe
Leo HD2 UserManual
296 Chapter 14 Managing Your Phone
To perform a hard reset
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
You will then see this message on the screen.
This operation will delete all your personal data, and reset all settings to manufacturer default.
Press VolUp to restore manufacturer default, or press other keys to cancel.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.

Tomen said:
Never used it, but mabe
Leo HD2 UserManual
296 Chapter 14 Managing Your Phone
To perform a hard reset
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
You will then see this message on the screen.
This operation will delete all your personal data, and reset all settings to manufacturer default.
Press VolUp to restore manufacturer default, or press other keys to cancel.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
Click to expand...
Click to collapse
Tried now but nothing happends

OK, can you make sure that you have got the external battery charger connected and switched on just in case you have a battery problem. Then try switching on or doing a reset (if it doesn't boot but there appears to be power). Just a thought.

how this was happening for you?

Try taking the battery out and then popping it back in before switching it on again. This is a known issue that occurs from time to time. There is no need to perform a hard reset as advised above.

cMMY69 said:
OK, can you make sure that you have got the external battery charger connected and switched on just in case you have a battery problem. Then try switching on or doing a reset (if it doesn't boot but there appears to be power). Just a thought.
Click to expand...
Click to collapse
I´ve had the charger in for 2 hours now but still nothing

jakem said:
Try taking the battery out and then popping it back in before switching it on again. This is a known issue that occurs from time to time. There is no need to perform a hard reset as advised above.
Click to expand...
Click to collapse
Tried this serveral times but no luck..

Could maybe be a battery charger/battery or phone short (amnongst other things). I think it might be a return to supplier or HTC job. A backup battery charger/spare battery might help or it might waste time. Sorry.

How can I hard reset this thing?

So I was using the camera today and accidentally hit the power button. The screen turned off and the camera appeared to stop, but I can not power the device back on. holding the power button did nothing, nor did just pressing it. Normally I'd remove the battery at this point, but as you folks know, this is impossible unless I want to break my device. Anyone know how I can hard reset this thing or will I just have to wait until the battery dies? (Which will take a very very long time.)

I've had some very weird power problems with my Tab to the point where I'm thinking of sending it in for RMA. It sounds similar to your problem.
After leaving it for a period of time "sleeping", I come back and press the power button, and the display does not turn on.
Over a 5-minute period of fiddling with holding different combinations of the 3 buttons at the top, I got it to hard power off. It does take quite a while to hold them, longer than I would have expected!

My went to RMA. I asked for a refund.

Cyvillian said:
I've had some very weird power problems with my Tab to the point where I'm thinking of sending it in for RMA. It sounds similar to your problem.
After leaving it for a period of time "sleeping", I come back and press the power button, and the display does not turn on.
Over a 5-minute period of fiddling with holding different combinations of the 3 buttons at the top, I got it to hard power off. It does take quite a while to hold them, longer than I would have expected!
Click to expand...
Click to collapse
I think all you have to do is hold the power button for a very long time, like 10 seconds. My friend and I both had the problem where it wouldn't turn on after a while asleep and this is how we forced it to reboot.

THANK YOU!!!!...looked everywhere for this. So, holding the power button for 10 sec works.

Focus is dying, what could it be?

i suspect the power/lock button is FUBAR, but there are some other symptoms that do not resemble just a bad power/lock button. here are the symptoms that indicate it is the power/lock button:
1. when the phone is off, almost impossible to turn on. sometimes have to press and hold power button 10-12 times before it will shut on
2. when the phone is on and i press the lock button to lock the phone, most of the time it thinks i held the button and says "slide down to power off" although sometimes it doesn't respond at all. it almost NEVER locks when i press it (like it should be doing)
3. when the phone is on and i press the lock button to unlock the phone, most of the time it shuts off completely and i go back to step 1
symptom that indicates another problem not related to power/lock button:
1. if the phone is off and i press the power button, when the phone responds it will sometimes say "samsung" like it is turning on, and then nothing else will happen. i won't get the ATT screen and it won't boot up. this some times happens multiple times before the phone finally boots
currently i've been letting the phone time out automatically instead of the lock button, and using the camera button to unlock it. i've also been trying to not let it turn off at all, because getting it back on is really tough.
is there anyway i can disable the lock/power button...and/or is there an alternative way to lock and turn on your phone that doesn't require the use of that button? even if i tell myself not to use it, there are still times in your pocket where the darn thing gets pressed. for me that could mean it kills my phone and doesn't restart for the rest of the day, which i'm sure you can imagine is not ideal.

tuffluck said:
i suspect the power/lock button is FUBAR, but there are some other symptoms that do not resemble just a bad power/lock button. here are the symptoms that indicate it is the power/lock button:
1. when the phone is off, almost impossible to turn on. sometimes have to press and hold power button 10-12 times before it will shut on
2. when the phone is on and i press the lock button to lock the phone, most of the time it thinks i held the button and says "slide down to power off" although sometimes it doesn't respond at all. it almost NEVER locks when i press it (like it should be doing)
3. when the phone is on and i press the lock button to unlock the phone, most of the time it shuts off completely and i go back to step 1
symptom that indicates another problem not related to power/lock button:
1. if the phone is off and i press the power button, when the phone responds it will sometimes say "samsung" like it is turning on, and then nothing else will happen. i won't get the ATT screen and it won't boot up. this some times happens multiple times before the phone finally boots
currently i've been letting the phone time out automatically instead of the lock button, and using the camera button to unlock it. i've also been trying to not let it turn off at all, because getting it back on is really tough.
is there anyway i can disable the lock/power button...and/or is there an alternative way to lock and turn on your phone that doesn't require the use of that button? even if i tell myself not to use it, there are still times in your pocket where the darn thing gets pressed. for me that could mean it kills my phone and doesn't restart for the rest of the day, which i'm sure you can imagine is not ideal.
Click to expand...
Click to collapse
You seem to have a (hardware) problem with the power button (obviously).
There are a couple of ways to turn on the phone/display without the power button:
- camera/back
- connect power charger
- usb connect
Last 2 are not practical and first you already do. You should try and see how much would it cost to replace the power button, if you're out of warranty. Should be cheap, and beats workarounds.

is there any way to lock it rather than letting it just time out? what about turning it on?
do you feel pretty confident that the seemingly unrelated symptom where the "samsung" screen comes up and then shuts off while trying to turn the phone on STILL indicates the button is broken? just worried this problem extends further than just the button.
thanks for your help.

tuffluck said:
is there any way to lock it rather than letting it just time out? what about turning it on?
do you feel pretty confident that the seemingly unrelated symptom where the "samsung" screen comes up and then shuts off while trying to turn the phone on STILL indicates the button is broken? just worried this problem extends further than just the button.
thanks for your help.
Click to expand...
Click to collapse
There's no other way to turn it on (except plugging it to charge) and you found the one workaround, with the camera.
I am *very* sure that the power button is the culprit in your case, most likely the spring that pops back the button is either broken or out of place.
If you keep the power button pressed, in 2 seconds you'll see the slide message, but if you keep it pressed, then it just turns off after 2 more seconds. So, yes, it's the power button and nothing else, in your case.
Fix that and you should be back to normal.
And you're not the only one with this problem. Recently, I've tried to help someone else here, with the same problem, as you can see here.

thanks. i called around and a guy here in town said it will take him 30 minutes for $30 to fix it. i'm taking it to him at lunch, so hopefully i'll come back with a fully functional phone--he also was pretty certain it was the power button, and had seen this before. thanks for your help.

well it wasn't the power button. apparently there is a battery connected to the power button that is dying. but you can't even order a new battery, so pretty much once it's dead, it's dead for good and you have to do the camera button workaround like i was doing.
though he did solder the battery to the board a little more (that's another problem, from the factory it is soldered to the main board so even if you could replace it, you'd likely damage the board), and it seemed to fix the problem. he claimed it would only be temporary and within a few weeks the problem will likely come back.

tuffluck said:
well it wasn't the power button. apparently there is a battery connected to the power button that is dying. but you can't even order a new battery, so pretty much once it's dead, it's dead for good and you have to do the camera button workaround like i was doing.
though he did solder the battery to the board a little more (that's another problem, from the factory it is soldered to the main board so even if you could replace it, you'd likely damage the board), and it seemed to fix the problem. he claimed it would only be temporary and within a few weeks the problem will likely come back.
Click to expand...
Click to collapse
That is weird indeed. I don't think I ever heard of another type of battery being used in phones, tied to buttons. Unless it's a capacitor but anyways...
Thanks for sharing the info with us!

I know this is thread is almost a year old, but unfortunately, it seems my Samsung Focus (v1.3) also has the exact same issue.
The worst bit is that every other aspect of this once glorious phone still works and I was very happy using it, not really feeling the need to upgrade.
I was using a custom ROM which I flashed back to AT&T original 7004 but that did not work. It doesn't seem to be a software issue at all.
The symptoms are the same - tapping the power button to lock the phone gives you the option to slide to power-off and after a second it will do that anyway (without any interaction). When you try to boot, it won't progress past the SAMSUNG screen and in the rare chance it does boot, it will work for an hour or two before dying again. Connecting power helps a little (as you can't turn off the phone with mains power connected), but only just. I have tried using the original battery which I initially suspected was causing issues but even a generic battery has the same issues. I'm tempted to spend $20 on a genuine battery but I don't think it will really help given the generic battery did work properly when the phone was itself.
I'm now faced with upgrading to the Lumia 920 but with new models around the corner I think I'm going for the budget Lumia 520 which has similar specs to the Focus (except LED flash) and will hold out for the new flagship model, or buy the 920 when it falls a bit more.

Hi - just wanted to add my experience with this issue (as my focus exhibited these exact symptoms today). Unlike some people, though, even if my phone managed to boot up, it would shut down again after a few seconds on the tile screen.
Like cysser0, I also suspected the battery at first, but replacing the long-life I had purchased last year with the original battery (which I keep charged as a back-up) had no effect on the symptoms. To be brief, I tried all sorts of things over the course of an hour. Nearing the end of my tether, and resigning myself to try a format as a last resort, I discovered that if I held the power button and the volume button down, I could get the phone to stay on. Releasing either of these buttons would result in the phone switching off suddenly.
Wrapping a rubber band tightly around the top of the phone has allowed me to continue using the phone for the moment, and I have managed to do a backup of all my content (not that I will be able to restore it on this phone, it seems).