Database Users

Need help...Exchange ActiveSync locked my device

Ok this may sound really dumb but I was messing with my MDA last night and set up Exchange Activesync to sync with my work email.
Apparently the email admins (not known to me) enabled the device password policy. After I deleted my exchange activesync settings, the password setting is still there!
Yes, I already tried going into the "lock/password" setting option in the control panel but since the security feature was enabled through the Exchange policy, those options to remove them are grayed out!
Does anyone know of a way to remove this? I'm assuming there MUST be some registry settings I can edit??
I tried playing around with the registry but I'm not that familar with WM 5 registry so I didn't want to mess it up further.
Any help would be GREATLY appreciated!

Device Reset? That's what I did with my MotoQ. I think it is a registry setting though.
I was not able to find info anywhere on MS site how to reverse the darn thing. Even when I removed the policy from the Exchange system testing security settings, it would still prompt for the password.
Let us know.

I have the exact same problem. My device now locks after 1 minute, extremely annoying.
Does anybody have an answer to this problem?
Thanks in advance.

Well... what about talking to the exchange admin and find out the password?

I think you should ask to your exchange admin to remove security policies for your account and resync it !

Have you ever considered WHY there is a password policy enforced?
Maybe to secure the device when left unattended?
And there MUST be a policy enforced to enable a pushed remote wipe, in case you lose the darn thing.
In that case a password policy is the most simple way to do this.
I'm an Exchange Admin myself, and I also enforce a password policy.
So I guess they wont help you with removing.
And even when you remove it via the registry, and you sync it again directly with the server, the policy is enforced again.
So you end up with a device you cannot sync again with your work email.
But a lock policy of 1 minute is harassing somebody, it must be a mistake.
In that case you should contact the exchange admins.

It turned out to be a misclick by myself during the setup. Because I changed the password of my exchange account, I was asked if I wanted a password on my mobile device (according to the exchange admin). Unfortunately I clicked 'yes' en 'next' to fast, leaving me with a device that locked after a minute. Problem was 'solved' by a hard reset.

I suffer from this a whole day even after asking my Exchange admin to turn of that security policy on the server.
Finally I reach a clean solution:
go HKLM\controlpanel\password
turn Dword:HintCounter from 0 to 1
going back to setting-password, now the grayed options return to black.

huangyz said:
I suffer from this a whole day even after asking my Exchange admin to turn of that security policy on the server.
Finally I reach a clean solution:
go HKLM\controlpanel\password
turn Dword:HintCounter from 0 to 1
going back to setting-password, now the grayed options return to black.
Click to expand...
Click to collapse
sadly enough, this doen't work for me...
i also got the pushed policy from the microsoft exchange server so i NEED TO HAVE the $%^&$ password, onterwise when i'm configuring the pushmail it won't accept.
if it was just entering the password it would be okay but it seems that when i use the ''password lock fuction'' and push it on stand-by and back on again the today screen quickly show's to turn black again and sort of reload the page (this hapens in about one second).
and when i don't use the ''password lock fuction'' this doen't happen, so it's clearly the ''lock fuction'' that's causing it.
now how can I disable the password?? i know that normaly you can do this by disabeling this in the menu, but it's turned gray cause of the pushed policy i gues...
and i got the wake-up problem too, but that's also solved when the password is removed... :S
for the rest i can only say, REALY GOOD WORK, and that count's for al,most everything here, i'm really satisfied with my wm6 busniess edition, it rock's!!accept for the thing mentioned above...who can help me out??is there another register tweak to disable the lock?? thanks in advandce and excuse me for my bad english
grtzz
Remen (from the netherlands)

Password not accepted anymore?????

I have a quite unusual problem/bug!
I have tried and could not believe it at first, it is happening with severeal flashes.
I have tryed with adewidt, Kaiser, Pdaviet, bepe and others.
I connect to my email account by Exchange server, my server enforces the use of password on device, until here all is fine.
After some days of use, without any reason when turning phone on it does not accept password anymore!!
I mean the password we enter as we reboot the phone!
It always happens for example when we set for the owner info to appear after booting, password will not work anymore... it just changes to unknown passowrd forcing me to do a fresh install of the ROM losing all settings!
But even without this procedure it happens on just normal use after some days.
I am desperate as it's not fun to flash new ROM every three days, although my contacts and mails are stored on exchange server I have to configure verything again.
Any help?!?
Tks

I presume you are using WM6. It is a common known and reported problem with people having their PIN changed to an unknown pin number and locking them out. Most people ignore this problem by not using the pin at all. As yours may have been applied a policy from the exchange server, you have to use the pin on yours.
There isn't much news on this bug fix yet (I think). only solution is to use WM5 or official WM6 (if there is for your phone).

hanmin said:
I presume you are using WM6. It is a common known and reported problem with people having their PIN changed to an unknown pin number and locking them out. Most people ignore this problem by not using the pin at all. As yours may have been applied a policy from the exchange server, you have to use the pin on yours.
There isn't much news on this bug fix yet (I think). only solution is to use WM5 or official WM6 (if there is for your phone).
Click to expand...
Click to collapse
Thanks for the reply.
Is there any thread or other information where I could follow this problematic and therefore be ready when a solution comes out?
Or is there any workaround on this exchange server policy?
Regards

hmm.. I'm not following the case, but you should look around, it hovers around new ROM (i.e. try to see the thread on the ROM you are using). Or.. possibly wait for someone to reply here.
Unless you are the exchange server admin, I dont think so. There are register hack where you can hack it to your liking before the next sync though. Try a search.

Disable Exchange Security Policy??

Running DirectPush on WM6.1 & Exchange 2007 I get a security policy pushed to my device that not only enforces an unlock pin but also makes all programs that were not cooked into the rom unable to run. It even disables certain programs like Remote Desktop and runs encryption on my device.
I've tried things like Zenyee.com Stay Unlock but once the policy is applied you cannot even run a program to edit the registry. It just locks you out.
Any suggestions?

please ask this in the Questions & Answers section. this is not the right place.

Change ActiveSync PIN

I have just started using WindowsMobile. I have a Treo Pro with WM 6.1. I have connected it to my 2007 server with Active Sync. However, I did not understand the PIN for the device and I put in a password that is just too long. How do I reset or change my PIN so I do not have to type so many characters each time I unlock my device?
Thanks

One thing I did was disable the requirement of a PIN when connected to my exchange server. Our security policy required a 4 digit pin, which became a pain.
Here is some information on how to tweak these settings via a registry editor...
http://khason.net/blog/how-to-disable-exchange-security-policy-for-windows-mobile-devices/

Unlock Code Changed (BSB Tweaks Prob)

Okay, my HD2 yesterday forgot my unlock passcode, I have not installed any version of sype, and running 1.66 WWE stock Rom. My Exchange Server security policies forces a passcode.
What i have found (tested) is that an option in BsB Tweaks is causing the problem.
The option that is causing this (or at least for me) is 'Owner Information - show or hide owner in settings'
When enabled, with the show notes, your Owner information and notes are displayed when you wake the phone (before slide to unlock) I wanted this option because it gives you a slightly better chance of recovering your phone if it gets lost.
It works well initially, then for some reason it fails to show, restart the phone and BANG, your passcode wont work!! I have experimented this and it happens every time.
Thought I'd let you all know my findings, and hopefully this bug can be ironed out.
regards
Paul

I've tested it some more today, and I'm pretty sure that it is the Owner info. Going to leave it off now, but would definitely want this feature fixed As i said before it does give me a slightly better chance in getting it back if it gets lost!

Have you tried using the Recovery Password from the Outlook Web Access for your exchange server?

It's not the Exchange password that gets forgotten, it the unlock code for the phone!!! You just cant unlock the phone, hard re-set is the only option!!
Its a know problem for some people that install sype! Same thing your passcode just will not work

Paul Boy said:
My Exchange Server security policies forces a passcode.
Click to expand...
Click to collapse
Microsoft said:
You can use the EMC, the Shell, or Microsoft Office Outlook Web App to recover a device password.
You can require a device password through Microsoft Exchange ActiveSync policies. A user can configure a device password even if your Exchange ActiveSync policies don't require one. If users forget their password, you can obtain a recovery password using the EMC or the Shell. The recovery password unlocks the device and lets the user create a new password. Users can also recover their device passwords by using Outlook Web App.
Click to expand...
Click to collapse
Is what I think you are looking for.