Database Users

email bug

I am having a problem with the email app, and wonder if anyone has seen this or can suggest a solution.
When I open the app to add an email account, I get a window which (patronizingly) explains how I will be done in 2 easy steps; I hit Next; I get a window asking for url and password ECXEPT this time the Next box is grayed out. I can't hit Next! There is also a "Manual Setup" button next to the Next button but it is also gray and I cannot press it either. My only option is to escape. I reset to factory settings. Same problem. There must be a defect in my factory settings? Is this a symptom of a bigger problem? Can I fix this, or download a fresh copy? How do I check email?
thanks to anyone who can solve this riddle,
alphanzo

have you tried entering your email and password?

yeah its not URL is email you put in.And the email app sucks anyways. go to market place and download k-9. Its much better, with the same type of easy setup.

Of course I've tried that. For instance, I type: mail.pas.rochester.edu. and [password], still nothing. And why would "manual setup" also not work? I don't want load my phone with redundant apps, and iif this one is not working how do I know there isn't a greater problem?

Its not asking for a url or your email server ip. Its asking for your actual email address. ie [email protected]ter.edu or whatever it may be.

Reply
What type of email are you trying to set up? I had the same problem when trying to set up my hotmail account. It wont accept much except gmail, i think?

it accepts most pop3/imap style email boxes

E-mail configuration on G1
Hi friends,
I have another problem with e-mail (POP3/IMAP) application on G1.
Everything's working fine except the e-mail automatic checking (that could be set up on some period of time) and deleting messages from the server.
1. Automatic checking (for POP3 or IMAP settings) is not working - don't know why... So, I have to check e-mail manually by clicking in Inbox or using refresh button
2. Deleting messages (for POP3 settings) is not working at all. Even if it is set up to delete messages from the server and message is deleted - it is going to Trash folder, then if it is deleted from Trash and refreshed it is still existing on the server and in the Trash folder on G1. I really don't know how to get it working... I have tried a few settings and it is not removing messages from the server at all.
Is anybody have it working? Thanks in advance for any help!
Regards.
Zencooler

It is the same for me using [email protected] with the correct password, just keeps saying that the username or password is wrong, which it isnt.

Pop email not being downloaded after marking for download

Hey there, got my HD 2 yesterday, set up most software and am a happy camper. Until I tried downloading the rest of an email that I received.
I mark it for download and it just doesn't.
No matter if i connect through GSM/3G/Wifi. It does download new messages, but does not download attachments or the rest of the message.
Standard Pop3 email,, not outlook, imap or exchange. The full mails remain on the server for 10 days, so they are still on the server (i checked).
Do you guys know if there is a log file somewhere that might give me clues? Any ideas?
I will delete the mail account and set it up anew now. Will post if it fixes it.
Thankfull for any hints.

Fixed
Ok, this is weird. I just reviewed the account settings and found they had changed, the pop Username in particular. I can't remember changing it, since i had entered it correctly since i did receive the truncated mails properly in the first place...
Odd.

Bug found!
Ok, here's how it goes down. DO NOT GO BACK INTO ACCOUNT SETTINGS FROM THE SENSE EMAIL TAB.
It will replace the Username with the part before the @sign from the email address. So if your email is [email protected] but your username is username.popmail, it will automatically replace username.popmail by who.ever
Go through INBOX>MENU>TOOLS>OPTIONS to change your settings, they will be permanent there (as you end up in WinMo UI there).
This is anoying since you have to re-enter your pop login after you mistype MENU>SEND/RECEIVE from the Sense tab cause ACCOUNT SETTINGS is right next to it...

Gmail Password Problem

Hey guys!
A friend of mine bought a HD2 today and is currently trying to setup his gmail account with the automatic settings.. bad thing is that it always asks him for the password! De checked the box to save password but it still asks for it..
any suggestions?

You have to enter the email address in full not just the start, for example
[email protected]

tried everything! he also tried my settings, username and password! on my device it works like a charm but on his.. no chance.. no idea

Try typing the password on a place where it appears in clear (like the username box) to see if some letters wouldn't be swapped because of keyboard layout weirdness or such...

We also tried it on PC via MyMobiler but didnt work! The password is 100% correct..

is it a googlemail or gmail account?

i have the same problem on CleanEX ROM 2.01.

The built-in gmail option always worked perfect for me until today. Something happened yesterday that prevented phone from booting, so had to hard reset it. Reinstalled my normal apps, and now trying to set up gmail again and it keeps asking for passwords for both accounts. The passwords I'm typing are 100% correct, absolutely no doubt as to validity or typing correctly.
Edit: got home from work, and it's working fine now. didn't even have to enter in the passwords again. Not sure what the issue is/was, perhaps gmail issue?

same issue after a hard reset still asks my password.. noticed that in account setting option it automatically creates a long password (encrypted so I 'm not able to see what is it) and if I insert mine seems it doesn't recognize it... back in account settings I find again that long password..
EDIT: to solve I deleted the email account from device, then I removed email tab from those thare visualized... soft reset... re-visualized the email tab and then re-create my account ( I mean with the old data)

maybe it's the browser? if u r using opera, go to the settings/advanced and see if "allow cookies" is disabled. Mine is enabled and I get right thru

I get this too every now and then (happened today). It always sorts itself out in the end though. Give it some time and try again.

The problem with google.... This happened to me as well about 2 weeks ago but only on one of my accounts. I could log in the web service but not through my phone or outlook. I went in the web way and changed my email setting to forward all mail to another account then after a few days all was well again.

Push Email - Noob question, sorry

If I want to have push email for my main gmail account do I have to set it up as an Exchange account?
The shortest poll interval I see for any other (ie pop etc) account type is 5min
If then (to preserve battery etc) I want to switch from push to interval email is there any "harm" in using an exchange account-type for a gmail account?
My phone already syncs contacts/market etc with the main account that I have as the exchange account but want to understand the situation a little better

GGGrrrrr! This morning all 4 email settings (1 x echange gmail; 1 x pop3/imap gmail; 2x hotmail) appear to have been deleted from the HTC Mail App.
I cannot add the Exchange on in again as it tells me this account has already been setup.
I tried to delete it from the Account/Sync in Settings but even after saying it is deleting it is still there [albeit syncing nothing].
Anyone suggest how I can sort this? For the time being I have added the main account as a normal gmail account [except of course now it preferentially comes via the Gmail App first!]

No idea why you lost your email settings, I personally would blame Steve Jobs.
In relation to your other issue, I don't really see the point in creating an Exchange account to sync your Gmail account (two pushes will drain your battery faster than just one).
In Settings > Accounts & Sync > Gmail you can set the sync interval for your Gmail account.

Thanks
How can I delete the Exchange account then?
As stated I have tried to get rid of it using the "remove account" in the Settings/Sync area but it is still there.....

Actually I have just googled it and it seems I might been to do a "factory reset" (ie start the build all over again) to get rid of it.
What I need to do first is find out if there is any way to backup my Apps (and their settings - my son would not forgive me for deleting his Angry birds pregress!)
Will search but any tips gratefully received!

No... don't factory reset.
I know you have tried this already but...
Just try again to remove the account via Settings > Accounts and Sync then select your account then look at the bottom of the screen. Do you see 'Remove Account'?
Click it
If not, go to your email program, select the account you want to delete and go into Account Settings and try and delete it from there.

Sorry I wasn't clear
I did do exactly as you said to remove the account: clicking on it in the sync settings and pressing remove (I get the warning abot losing all calendar etc etc)
I did that multiple times.
I even rebooting after doing it (as it was still there) but it is still there and still apparently syncing (green circle still there) even though all sync options were unticked.
If I click on the account (where it gives the option to adjust settings) it justs says error the Mail app has returned an error and asks me to force close (every time)
In the Main app it is not in the Accounts screen do I can't delete it from there (even though when I try to add it again it tells me error the server says this account already exists)
Hence my frustration (over a small matter I grant you but small matters can bev very irritating!)

In that case all I can suggest is:
Make sure that the account in question is not set as default (just in case this prevents you from deleting it). Choose another account and set it as default. Then try deleting.
Failing that, try going into the account settings and delete each of the individual fields and resave the 'blank' account (assuming it allows you - probably won't). If it does, then try to delete it.
I've just tried deleting my account and it worked fine.
As a last ditch attempt, if you have 'Titanium Backup', you could backup the application and data relating to Angry Birds and reinstall it following your hard reset or whatever.
PS Whenever I hard reset, bugger all happens.

I really appreciate your continued help.
Yep sadly it WAS set as the default account but I did make the gmail (non-exchange) account the default account and try again but no difference.
If I can't find any other way I was planning to just delete the data.img file and let it rebuild it but first backup the games files and figured that would reset everything.
I could then restore from Titanium [I have a horrible feeling it will go pear-shaped!]
It would be a PITA to have to d/l all the apps again but even more irritating for the kids to lose their hard-fought game-saves!
In the meantime I got so hacked-off with it all that I have booted back into WinMo!

Ok, we're getting desperate/funky now. Try this...
Make a copy of your data.img.
Boot into Android.
Settings > Applications > Manage Applications > All Applications and select email.apk
When that opens click on the clear data and clear cache (if they are not greyed out).
Go back into email and see if that has cleared them?
If so, hoo'bloody'ray and reset your email accounts.

[Q] Change Gmail Password

I was forced to change my password today due to 30 day timing on the email password.
So where in the Atrix do I change the gmail password? I tried, accounts, gmail but there is no password box/option in there.
Any ideas?

I'm not understanding: GMAIL doesn't force you to change passwords at thirty days.

Rred said:
I'm not understanding: GMAIL doesn't force you to change passwords at thirty days.
Click to expand...
Click to collapse
Well I work for the largest company in the world that uses Gmail as it's email system. Therefore gmail has corporate requirements of password changes.
Not no matter that I need to change the password on my phone and I cannot find out where to do it. Any help?

mbeutler1203 said:
Well I work for the largest company in the world that uses Gmail as it's email system. Therefore gmail has corporate requirements of password changes.
Not no matter that I need to change the password on my phone and I cannot find out where to do it. Any help?
Click to expand...
Click to collapse
Delete the account, and add it back up. Problem solved

"Therefore gmail has corporate requirements of password changes."
I understand now, but I think you mean "our corporate IP has requirements of password changes". GMAIL is incidental, their email policy probably applies to all email.
I poked around and saw no way to change passwords, that's odd. Before you try diablo's solution...Try changing the password, then accessing the account with the phone. It MIGHT be one of those invisible Google things, if the password is rejected I would expect the phone to ask you to confirm/re-enter the password. The same way that a lot of email clients do, when they get a "password rejected" messager from a mail server.
Or...ask the whiz kids in corporate IT.<G> I always figured if they're that concerned with security, they should ante up and buy RSA fobs for everyone. THAT's almost security. Passwords? Is it under your mouse pad, or your keyboard?<VBG>

if you use the actual gmail app on the phone, it should ask at some point when it tries to check.

Found this from some other forum:
I needed to change my gmail password for security reasons, but I knew this would mess with the G1 account too, since they use the same login info. I searched for a way to change/update the password on the phone and couldn't find it. So, on a whim I went to google.com/accounts on the browser, signed in, then clicked on "Change Password". After changing it successfully, I went back to the Home Screen on the phone, opened the GMail app, clicked on Menu, then Refresh. I got a sync error, but the notification gives an option to re-enter your password. I entered the new password, and voila, it worked.
Even the reasoning for this is pretty convincing:
i think they designed it like this so if you got your phone "stolen/lost" you HAVE a way to change your password via online rather than you phone cause obvious your phone is stolen/lost =D

diablo009 said:
Found this from some other forum:
I needed to change my gmail password for security reasons, but I knew this would mess with the G1 account too, since they use the same login info. I searched for a way to change/update the password on the phone and couldn't find it. So, on a whim I went to google.com/accounts on the browser, signed in, then clicked on "Change Password". After changing it successfully, I went back to the Home Screen on the phone, opened the GMail app, clicked on Menu, then Refresh. I got a sync error, but the notification gives an option to re-enter your password. I entered the new password, and voila, it worked.
Even the reasoning for this is pretty convincing:
i think they designed it like this so if you got your phone "stolen/lost" you HAVE a way to change your password via online rather than you phone cause obvious your phone is stolen/lost =D
Click to expand...
Click to collapse
I did this on my friends captivate and it worked. However there is no popup for a failed sync that allows you to update the password on the Atrix.
This is insane. Why would I be forced to delete an account and add bak to change a password.

mbeutler1203 said:
I did this on my friends captivate and it worked. However there is no popup for a failed sync that allows you to update the password on the Atrix.
This is insane. Why would I be forced to delete an account and add bak to change a password.
Click to expand...
Click to collapse
Something is not right.
Look in ur 'status bar' or in the pull down notifications screen.
Are u sure sync ran? Try sending a test mail from a different account to this and see if it retrieves it properly. Reboot phone n see if the sync was using a cached connection.

diablo009 said:
Something is not right.
Look in ur 'status bar' or in the pull down notifications screen.
Are u sure sync ran? Try sending a test mail from a different account to this and see if it retrieves it properly. Reboot phone n see if the sync was using a cached connection.
Click to expand...
Click to collapse
This is insane. I tried synching in accounts and in gmail app as well. It fails but no option to reenter the password. Even google talk fails but only a retry option or a cancel option.
Since this is my master account I have to factory reset.
This just can't be right.

mbeutler1203 said:
This is insane. I tried synching in accounts and in gmail app as well. It fails but no option to reenter the password. Even google talk fails but only a retry option or a cancel option.
Since this is my master account I have to factory reset.
This just can't be right.
Click to expand...
Click to collapse
Wait. Try going to settings --> applications, and clear data for gmail, gmail storage, etc n see if that works.

I read horror stories about this but when I changed my password I was prompted. I forced a gmail sync which failed and it put an exclaimation mark in the notification bar which I dragged down and clicked. Prompted for a new password and then I was good to go. This was on a phone with Sense and 2.2
Only thing I would worry is if moto screwed it up but I doubt it.
Sent from my ADR6300 using XDA App

diablo009 said:
Wait. Try going to settings --> applications, and clear data for gmail, gmail storage, etc n see if that works.
Click to expand...
Click to collapse
Nope that didn't work either...
AT&T Can't figure it out
Motorola Andriod Level 1,2 & 3 can't figure it out
This is absolutely insane that you cannot change a gmail password. Can anyone else try it? You can always change yours back...I can't since I cannot reuse passwords for 180 days.
Any help would be greatly appreciated. I really don't want to return the phone since I love it but I can't go through this every 30 days!

mbeutler1203 said:
Nope that didn't work either...
AT&T Can't figure it out
Motorola Andriod Level 1,2 & 3 can't figure it out
This is absolutely insane that you cannot change a gmail password. Can anyone else try it? You can always change yours back...I can't since I cannot reuse passwords for 180 days.
Any help would be greatly appreciated. I really don't want to return the phone since I love it but I can't go through this every 30 days!
Click to expand...
Click to collapse
It worked fine for me. Got the little exclamation point notification, clicked, and entered my new password. Are you not getting that? Could it be some setting on your company's side? When you try and refresh your gmail app, does it just do nothing?

Yaotl said:
It worked fine for me. Got the little exclamation point notification, clicked, and entered my new password. Are you not getting that? Could it be some setting on your company's side? When you try and refresh your gmail app, does it just do nothing?
Click to expand...
Click to collapse
I have tried to sync in both the gmail app and sync in the accounts area in settings. Nothing really happens and definitely no notifications of failure in the app. When I try to sync in settings>accounts I get the following: Sync is currently experiencing problems. It will be back shortly." That is next to a sync logo with the red exclamation point in it. That notification appears in the window at the bottom and not in the notification bar.
When I have cell access again I will change my personal gmail account and see if I get a notification.

Ok so a bit more movement on the topic. I do get the notification that asks for the new password on my personal gmail account. I do not get that notification for the corporate gmail account.
Any ideas now?

Well it is working now. Did a factory reset, setup account again. It was working, changed my corporate gmail password and this time on t he phone I got the notification.
Only difference was that I did not have it rooted at the time. Hopefully it doesn't happen again!