This is driving me nuts. My PDA was running slow so I tried installing the Ruu Wizard 2.17 ROM. It installed, everything seemed fine but I could not Sync with AcitveSync. In fact it will not even recognize the mobile device. It sets it up as a Windows Network ( but I can't access the PDA). I've tried hard resets and reinstalling ActiveSync with no luck. ActiveSync says it cannot detect it. This problem is keeping me from reinstalling the original ROM. Does anyone know how to get AcitveSync to work on this thing? Or can I somehow reinstall the old ROM without AcitveSync? Thanks in advance.
Jason
Sounds like you are using activesync 4,
try upgrading to Activesync 4.1 (avaliable on Microsofts website)
this should fix your problem
Cheers
Steve
I checked and I am using 4.1, still no go. Are there any other Sync programs out there?
Jason
Second day with my Hero and really like it so far, but;
When I tried to install HTC Sync, near the end of the install, I get,
"Generic Device Management Executable has encountered a problem and needs to close",
and wants to send a report to Microsoft, after dismissing the first one another one the same comes up, then after the install I get;
"Unable to create a device manager instance".
When I try to Sync with the PC, HTC Sync won't find the phone.
I've tried the HTC Sync that came with the phone and the latest from the HTC website with the same results.
I'm running Windows XP Home, fully up to date, anti-virus is disabled during the installation.
I have spent the best part of eight hours today searching this site and googling the problem, I've found people with the same or similar problems and still can't get it to work.
Any help would be greatly appreciated.
I have the same problem, tried uninstalling/reinstalling both versions, but the problem still exists.
I am also running Win XP SP3.
Lupus77 said:
I have the same problem, tried uninstalling/reinstalling both versions, but the problem still exists.
I am also running Win XP SP3.
Click to expand...
Click to collapse
Me too. XP SP3.
Speaking directly to HTC gave no answers, and I gave up as I don't need to sync to outlook.
Im having problems getting HTC 2.04 to work after update.
C:\Program Files\HTC HTC Sync\Application launcher\Application Launcher.exe
This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.
And no it didn´t, tried it. Has tried remove and afterwards reinstall, but still not. Connection to USB is working, but can´t sync.
Just for info, I emailed HTC yesterday and got a reply back today. I tried it, but it didn't solve the problem, good customer service from HTC though.
I've pasted it (as sent) if anyone wants to try it, god luck.
"please try the following on you PC. STart, sun, msconfig, services, "hide all Microsfot Services" then "disable all", start up, "disable all", apply, close and reboot. Try the install again in this mode with no internet connection plugged in (as your AV will be fully shut down). If this works, you can reenable evertyhing, start, run, msconfig, normal startup, apply close, and reboot."
Lol, looks like a bold move
But good idea with the services, maybe we can narrow it down.
Do you have Itunes installed? Just a wild guess now as I have it installed, maybe the Apple Sync conflicts with HTC Sync.
Im not sure if that im able to do the services thing, but i will try.
No itunes is not on, but at home im using Vista 64 with itunes and its working!
Hmm, didn´t work for me.
Hope that HTC will come with an update.
For now im using CompanionLink to sync between Lotus Notes and Google Calendar, but it will only work for 2 weeks, then i have to pay.
Didn't work for me either. I tried disabling all not needed services.
@SharDK Do you have the problem in Win XP SP3 too?
@Lupus77
Yes its Win XP Sp3
Sry i wrote fail in my nick, its Shark, but nevermind
New reply from HTC.
"Are you able to try again in Safe Mode? "
Tried but still no good.
Is anyone here who got the HTC Sync working with Win XP SP3?
Phone not being recognized by the HTC Sync program
I had no problem installing the HTC Sync software BUT it does not recognize my phone. Yes I am running Windows XP Service Pack 3. I have read the manaul carefully and done everything they say, including enabling USB debugging. But to no avail. I also have tried both the new and old versions of the software.
PLEASE HELP!! I need to update my ROM
Weird, since before upgrae i had no problem connecting to sync either in Vista nor Xp SP3.
But after, then XP SP3 gives problems.
@Salmanbodla
When you connect to XP with USB, do you mount the SD card!
If you can here´s driver for XP http://www.pdauser.dk/files/driver.zip
When you connect, go to Device manager and look for ADB and try update the driver. Even try connect the Hero 2-3 times mounting the USB, that way i got the ADB in device manager. But then Sync failes, but had no problem before update.
I wrote HTC yesterday, so hoping that they will come with a solution.
Now they returned an email, writting to me that since i have a Danish Win XP, i have to install sync in Program Files/HTC/HTC sync
Im sry but im not using a Danish XP, so therefor its in the right place already.
Looks like HTC ´dosn´t have a solution for sync, very bad, since i have to use it to sync Lotus Notes at work.
Latest from HTC. Want NFO logs.
Latest Email from HTC:-
"HI STephen,
We are trying to replicate this issue here, are you able to send us the NFO logs?
Many hanks
MIke"
It's nice to see they have an interest in the problem.
Now the question. How do I send them the NFO logs? I'm a bit lost here.
Just wanted to add my "me too". I'm experiencing the same problem.
It used to work but since I reinstalled XP (serious crash) I get this error when trying to start HTC Sync:
C:\Program Files\HTC HTC Sync\Application launcher\Application Launcher.exe
This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.
Click to expand...
Click to collapse
The only difference between my old and new install of XP is that my old install was SP2 and the new install SP3.
Me too
I cant get HTC sync to work on Windows VIsta. Had Hero for 2 weeks. But cannot connect with HTC sync. I only need this for ROM upgrade... not for syncing.
Stephen did you get an answer from the htc support.
I have the same problem.
Has anyone had luck fixing the issue with HTC Sync refusing to run because 'the application isn't configured properly'?
It worked fine for me about 2 weeks ago with Win XP Service Pack 3, but doesn't anymore. I'm not entirely sure what I've changed since. I went on Windows Update and downloaded these patches (Update for Root Certificates [September 2009] (KB931125), Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP 3 (KB968816), Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB954430), Security Update for Windows XP Service Pack 3 (KB952069), Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)); I changed which SATA port on my mobo the hard drive connected to; and that's about all I know of. Everything else would have been using programs already installed, which I had used before trying to use HTC sync.
I'm not sure which version of HTC Sync I used before, as it may have been the one on the SD card when the phone shipped, or it could have been downloaded from the website. It was probably the one on the SD card. Yesterday I tried uninstalling it after the error message and reinstalling v2.0.4 downloaded from the HTC website, but still no luck.
So, has anyone had any success with this?
Steven__ said:
(Update for Root Certificates [September 2009] (KB931125), Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP 3 (KB968816), Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB954430), Security Update for Windows XP Service Pack 3 (KB952069), Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)); .
Click to expand...
Click to collapse
Any chance you can uninstall those updates to see if they are the offending items?
Posting this so maybe other people can profit from my experiences.
The last couple of days I've been strugling to get my HD2 synchronized again with Outlook on PC after flashing a new ROM. Never had problems getting Active Sync running after flashing.
Just so you know......I'm not a noob, I've flashed new ROMs many times, and YES, I also do a Task 29 before flashing.
Anyway, after flashing the latest Energy ROM, I tried to connect to the PC again, but WMDC (Windows Mobile Device Center) just showed a big red cross with a nice comment that said: ERROR. I could see the HD2 in My Computer, could access both the Device and the Storage Card, but I was not able to set up a Partnership to be able to Sync my Contacts and Calendar.
I started troubleshooting, looking in the Windows Eventlog, Googling for Active Sync / WMDC errors, and tried all things below to get it to work again:
- disable Fast Data Sync in ActiveSync on the HD2
- deleted the Windows Mobile Network Adapter and the HTC Leo devices from Device Manager, and let them install again
- uninstalled and re-installed WMDC
- Soft Reset of the HD2
- Hard Reset of the HD2
- Did a System Restore in Vista to a point BEFORE flashing the ROM
- Flashed to other versions of the Energy ROM (including the one that was on the HD2 when it Synched without problem)
Nothing worked, so I was really getting desperate because I need my Contacts and Appointments
I then dug up my old HTC Wizard which connected without a problem
So, it had to be something in my HD2, it couldn't be the ROM because the same ROM worked before.
I didn't sleep very well last night, constantly thinking about this problem
Then this morning it suddenly hit me........
I've been using XDA-UC on the Energy ROM, but I realised that since the last time I flashed a new ROM, I had included an XML file to setup my GMail Sync via Exchange (created by Makisu).
I deleted the XML file from XDA-UC, did a Hard Reset, connected to my PC and YES !!!!!!!!
I have now established my Partnership and synched my Contacts and Calendar succesfully.
I also manually added My Exchange settings for GMail and that's working too.
Maybe it's time to start using Change Management for my HD2 so I won't have problems like this in the future
Anyway, hope this may be of help for other people that have Activesync issues.
hey,
i gave my HD2 a really hot update with WP7...
everything works fine. All Zune updates instead of one " ISV Mango clean up " ...
But since yesterday my zune cannot connect to my phone.
The error message is " Connection problems " !!!
I delete the certificates from zune... disconnect, reconnect, restart, delete the phone from zune. reinstalled zune... Delete HD7 phone from Windows-Devices
Installed a completly new zune on a different machine. The same problem!!!
tried microsoft fixit... Nothing works :/
has anybody the same problem or an idea ???
By the way... The WP7 is loading on USB...and the OS ( Win7 ) is finding it... Only zune cant connect ... :/
xdawizardmda said:
hey,
i gave my HD2 a really hot update with WP7...
everything works fine. All Zune updates instead of one " ISV Mango clean up " ...
But since yesterday my zune cannot connect to my phone.
The error message is " Connection problems " !!!
I delete the certificates from zune... disconnect, reconnect, restart, delete the phone from zune. reinstalled zune... Delete HD7 phone from Windows-Devices
Installed a completly new zune on a different machine. The same problem!!!
tried microsoft fixit... Nothing works :/
has anybody the same problem or an idea ???
By the way... The WP7 is loading on USB...and the OS ( Win7 ) is finding it... Only zune cant connect ... :/
Click to expand...
Click to collapse
Yeah my problems are similar to that, for a while i couldn't get a connection so i started from scratch and now i have the mango clean up bundle. heres the kick, all works fine except web services and Bing. But when its connected to the computer my internet and all things using web services works fine. Oh and with Zune being updated what I did was update from a laptop to desktop until i got mango working right(Thanks Starbucks WiFi So maybe when you deleted zune certificates there were some lingering.
hey scortareo,
sorry but
what did you mean with, you started scratch ???
I mean I went all the way back down to Windows 6.5, had the sd card issues solved that by reflashing xmod v1 and the original leo70, messed around and took the sim card out and had that lock on me.so from scratch i mean like it was my first time ever flashing my HD2. Still cant figure out why im only able to use web services while the phone is connected to the computer.
scortareo said:
. Still cant figure out why im only able to use web services while the phone is connected to the computer.
Click to expand...
Click to collapse
This is reverse tethering, your phone is using your computer's data connection.
have you tried
1. switching wifi on in settings(sorry)
2. switching data on in settings/ mobile network
3. install DEV_WIFI_PLUS_EU.cab or
DEV_WIFI_PLUS_US.cab
(best wifi & bluetooth fix)
EU & US are related to your wifi router settings(channel,ect) not the Country where you live
Hope this helps
Hard Reset solved the problem with connections problems to zune.....
Did all of that and nothing works aside from being connected to the computer, plus I have the Walmart Family Mobile network so when ever i try to run connection setup it say's network carrier doesn't exist in database......i wonder if using the activation code from the first time I tried WP7 has a affect also, like for mango I would need to get a different one. SMH!