Database Users

Trying to get Orange UK to give me NEW Rom update

As any one tried the new ROM update from HTC in the UK ?
http://www.htc.com/www/SupportDownload.aspx?p_id=179&cat=2&dl_id=533
MOD EDIT HDUser
Changed the title to reflect better the subject matter
End MOD EDIT

dgattenb said:
As any one tried the new ROM update from HTC in the UK ?
http://www.htc.com/www/SupportDownload.aspx?p_id=179&cat=2&dl_id=533
Click to expand...
Click to collapse
Bit outdated mate. Dated 7th April 2009. Looks most likely like version 1.56 which has been incorporated into a lot of WM6.1 roms. However newer releases including 1.57 & 1.59 have been released. Latest cooked roms already include either 1.57 or 1.59
Shipped roms can be found in wiki here mate

not in date ?
Mine's rom 1.14.405.3 ( 22273m ) WWE
Radio 1.09.25.14
when I can put in my serial number into HTC it says the patch is not fro my phone .
I'm with Orange UK

serail
BTW My serial is HT849KD09700 ...

dgattenb said:
BTW My serial is HT849KD09700 ...
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Click to collapse
You can download same shipped rom from wiki no problem. I provided link in previous post.

dgattenb said:
Mine's rom 1.14.405.3 ( 22273m ) WWE
Radio 1.09.25.14
when I can put in my serial number into HTC it says the patch is not fro my phone .
I'm with Orange UK
Click to expand...
Click to collapse
If your phone if orange branded then this is the reason why HTC says the firmware update is not for your phone.

dgattenb said:
As any one tried the new ROM update from HTC in the UK ?
http://www.htc.com/www/SupportDownload.aspx?p_id=179&cat=2&dl_id=533
Click to expand...
Click to collapse
My new Touch HD came last week with this ROM on it - it's on T-Mobile but SIM unlocked. very stable, no major problems other than the fact I could do with a better radio support since the T-Mobile coverage where I am is lousy, but the Touch is still worse than my SonyEricsson W950i.
Will 1.57 or 1.59 ROMs help on the radio side ?

answer from HTC
Dear Customer, Thank you for contacting our Customer Support Center. An IMEI check of your device indicated that it is an exclusive product, branded to the HT849KD09700 mobile network. SN :HT849KD09700 IMEI :3539xxxxxxxxxx Part Number :99HHCxxxxxxx Part Description :SKU,ORANGE,English-WWE,GBR,HTC,UMTS 900/2100,Regional_ID_Low,Sophisticate Black,w/SIM Lock,BLACKSTONE-A2 Customer Name :Orange P.C.S Limited We can only offer limited technical support for network branded handsets, as both software and hardware can be altered by the network provider. For this reason, contact your provider for any support that you might need, including repairs and software updates. As your handset is an exclusive product from a distributor, you will also not be able to get the HTC website support files as this is only for genuine original HTC branded devices.
Im asking orange now for more infomation

Please let us know how Orange responds. I too would like to try a new ROM update on my Orange TOuch HD.
Jack

I just changed the title to refelct the subject mater better.
You are facing the same problem as most of us which is why this site is loved so much.
In my case I have 1.14 German rom sold by sunrise.
My S/N also does not work on the 1.56 shipped roms from HTC.
They will also not sell me a WWE version of Blackstone.
So the only choice I have is to USPL / HSPL the device and get myself either a cooked or shiiped rom.
Now I am lucky as the branding of the device (flash screen, ect) is on no intrest to me, on top of that Sunrise gives me no add on Cabs that I need or even want.
My aprroaching sunrise has got me no were.
My hope is that you might get somewere and that we might beable to get a shipped rom that we can add to our collection.
Good luck

slightly off topic, but what is the difference between the WWE and European versions of the ROM available on the Wiki ? I'm currently on WWE 1.56 (T-Mobile UK) and have upgraded the radio from 1.13 to 1.14 without any effect. Wondering if the Europe version is any different, also wondering if it would help any of you locked onto Orange ?

no responce from orange
No responce from orange yet , will keep you guys upto date , chnaging the radio wont work on the Orange ROM , in the forum there are loads of folk who have kiled there phone and had to go back to " factory " settings .

I have written a letter of complaint to orange as they have said that there are no plans to release any updated ROM versions in the future. I await a call from orange complaints department. Im not expecting anything. If you put a non-orange ROM on your phone then you void your warranty. Great service me thinks not!

This is the latest rom from orange. check this post:
http://forum.xda-developers.com/showthread.php?t=517803

still nothign
still nothing from orange, I cant see wht orange wont " upgrade " the rom , even HTC this fixes certain problems... I will ask them again and get back to you ..

This reminds me so much of a past experience I had with a phone network company. Yes it maybe Orange!!!
Same thing as you I wrote and wrote. In the end I got so fed up I upgraded with a custom rom that suited my needs. I DID however take note that by doing a custom rom/radio upgrade screwed the warrenty...HOWEVER I read on xda dev many threads on backing up the original rom along (and more importantly) HOW TO downgrade back incase the phone needed replacing via the Networks Warrenty.
Orange IMHO are the best network out there for many reasons. But I guess they are of the opinion, that as the rom that come with it works without too many customers complaining, then they won't and need not offer an update.
For the record. I updated to Miri v12 and have followed this rom genious for months. My Blackstone runs like a bullet from a gun, and is as reliable as I want. Everything works on it and I now know exactly HOW to downgrade the phone should it happen to go wrong and need to be shipped back to Orange for replacement....or repair.
Read....read and read some more...and you'll end up loving you Blackstone more than you would have.

I have just spoken to customer support. They are now saying that the first year of warranty is with HTC and that in her opinion they would not void the warranty if you install the official rom, even though HTC say the ROM upgrade is not compatible !?!

Yea I am having exactly the same problem, I did try two updated roms from the wiki, The WWE 1.59 and the EU 1.59 both worked as far as resetting my phone got to 1% and then came up on the PC screen to say it was not supported by my provider? Would I be able to use one of these roms and flash it using another method? I have seen a few other methods of doing it?
Also would it be benificial to just use a cooked rom if I can't get one from Orange? Would I still be able to connect into their network afterwards or would I need to input a whole lot of settings?

mwaldi3 said:
Yea I am having exactly the same problem, I did try two updated roms from the wiki, The WWE 1.59 and the EU 1.59 both worked as far as resetting my phone got to 1% and then came up on the PC screen to say it was not supported by my provider? Would I be able to use one of these roms and flash it using another method? I have seen a few other methods of doing it?
Also would it be benificial to just use a cooked rom if I can't get one from Orange? Would I still be able to connect into their network afterwards or would I need to input a whole lot of settings?
Click to expand...
Click to collapse
may be worth checking my posts at the end of the "Dummys guide...." in the ROM section and adding your voice

Cool thanks will do

Update not available for my Serial

Hi
My current version is 1.48, I just got the phone and wanted to update to the latest 1.66. When I put my serial in on the HTC site it says:
"Sorry, this software download is not suitable for your device."
What Can I Do??? I do not want to be stuck on 1.48 and would prefer not to void my warranty..
Im on MTN South Africa if that helps at all.

TicKByT said:
Hi
My current version is 1.48, I just got the phone and wanted to update to the latest 1.66. When I put my serial in on the HTC site it says:
"Sorry, this software download is not suitable for your device."
What Can I Do??? I do not want to be stuck on 1.48 and would prefer not to void my warranty..
Im on MTN South Africa if that helps at all.
Click to expand...
Click to collapse
If you don't want to void your warranty then there's nothing you can do. Even if you could download it, you wouldn't be able to flash your phone with it.
You could use HSPL so that you can then flash the newer ROM, but you would need to reflash the original ROM and then remove HSPL if you ever needed to send your phone for repair.

Sorry, but...
... that is the same problem with any HD2 that is "Branded" => when you turn on your phone, you see a flash screen during the boot with your phone company's logo. For these phones you need to get the ROM-Update directly from your phone company and not HTC. The companies are really slow in rolling out the Updates - if at all.
Don't feel bad - we're having the same problem here in Europe (some of us stuck with ver. 1.43).
You could use one of the custom ROMs on this site and if there is a warranty issue, just replace it with the original - provided the phone has not totally died - prior to submitting it for service.

my phone is not branded and i get the same error when trying to download new rom. Im from Slovenia

My phone has one or two apps from the Service Provider but there is no branding when starting the phone. I did not have this problem with my Nokia N95 from the same SP and it had the same aps on.

The same issue is here in he UK with Vodafone. The handset is unbranded but the serial numbers have been blocked by HTC to get updates until they've been tested by the service provider. The only way of getting the update is to use HSPL.

how many of these threads do we need? does no one use the search function on forums anymore?

NESO1234 said:
my phone is not branded and i get the same error when trying to download new rom. Im from Slovenia
Click to expand...
Click to collapse
Roms are region dependant AND provider dependant. a slovenian phone will be tied to teh east european rom, not the wwe rom.

Audio Oblivion said:
how many of these threads do we need? does no one use the search function on forums anymore?
Click to expand...
Click to collapse
+1 this is a repeat thread

romac said:
+1 this is a repeat thread
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Sorry. New to the forums. Suppose I didnt use the correct keywords it seems.

NESO1234 said:
my phone is not branded and i get the same error when trying to download new rom. Im from Slovenia
Click to expand...
Click to collapse
Si.mobil or Mobitel?

EddyOS said:
The same issue is here in he UK with Vodafone. The handset is unbranded but the serial numbers have been blocked by HTC to get updates until they've been tested by the service provider. The only way of getting the update is to use HSPL.
Click to expand...
Click to collapse
Thats actually comforting news (the fact that the hd2 is unbranded on vf, not that we have to wait).... does this mean that as per their website its unlocked to other networks too, as I need to use 3 other sims in it depending on country I am in... thanks

Can't download rom upgrade

Hey everyone!!
Today I got my HD2
I saw a ROM update on the HTC site. It was posted on 02-02-2010.
When I enter my serial number it says the update is not for me (I'm sure I filled in the correct one).
Is this because my phone is from Vodafone (splash screen en shutdown screen show Vodafone logo)?
Is it possible to install this official ROM? (I don't mind to lose the Vodafone screens) How could I do this.
I want to keep my phone in dutch.
Let me know, I know you could help me!!!

has your phone already got an up to date rom? you can download official rom's in the leo rom development forum

golles said:
When I enter my serial number it says the update is not for me (I'm sure I filled in the correct one).
Is this because my phone is from Vodafone (splash screen en shutdown screen show Vodafone logo)?
Click to expand...
Click to collapse
Hi, yes, you are correct. You should get your rom upgrades from Vodafone.
However we all know how bad carriers are at releasing upgrades, so consider hspl2 and then you can flash the rom of your choice. (official or not)

But isn't it possible to get an official HTC rom?
At this moment I prefer to have an official rom on my new phone.

For an official Vodafone ROM update, ask them. The ROM on the HTC site is also official. Not for your phone tho.

golles said:
But isn't it possible to get an official HTC rom?
At this moment I prefer to have an official rom on my new phone.
Click to expand...
Click to collapse
no because your handset is branded to vodafone, the offical updates are for non branded phones

I had a same problem!
Just bought an HTC HD2, in hungary, but it has a "hungarian rom 1.48.479.1" on it, with SPL 1.42.0000
But, i cant upgrade any roms, my PN number last 3 number is 042, so this htc hd2 is came from a german vodafone. (htc . com says, no upgarde for this pdaphone yet)
Still have 2 years of warranty.
So is it possible, to get an 1.66 official rom on it, with hspl2? and if i need my warranty, can i "un/install" to 1.42 SPL to not lose my warranty? If is it possible, i will use hspl2 if i need my warranty, and i will use that german 1.66 rom that just came out (vodafone . de)
Answer pls, and yea, i know my english is sucks.
samsamuel said:
Hi, yes, you are correct. You should get your rom upgrades from Vodafone.
However we all know how bad carriers are at releasing upgrades, so consider
Click to expand...
Click to collapse

[ROM][OFFICIAL] O2 UK (ROM v1.72.206.3)

Its true! Its here!!! Came out today!
http://www.htc.com/uk/SupportViewNews.aspx?dl_id=937&news_id=636
ROM Version: 1.72.206.3
I have uploaded the ROM to my own webspace for those who are having problems downloading it from HTC, I can't say if it will or wont work for those having problems downloading - so don't hold me responsibly! :
http://www.maleko.co.uk/files/hd2o2uk/RUU_Le2_UK_1.72.206.3_Radio_CRC_Signed_15.32.50.07U_2.07.51.22_2_Ship.exe
NOTE: This update is for O2 UK devices currently on ROM version 1.43.206.4 only. Users with devices on ROM version 1.48.405.2 please click here

Serial number please

will this rom have all fixes include????????
will this rom have all fixes include?????????
SERIAL NUMBER?

http://www.shipped-roms.com/shipped....72.207.0_Radio_Signed_2.07.51.11_ 2_Ship.exe
1.72.207... NEwer???

xmoo said:
http://www.shipped-roms.com/shipped....72.207.0_Radio_Signed_2.07.51.11_ 2_Ship.exe
1.72.207... NEwer???
Click to expand...
Click to collapse
yes it is new for Uk O2 customers.. it is published today only on 27/04/2010 for them..

Yeh, sorry, changed the topic title to show its for UK users on O2

MalekoUK said:
Yeh, sorry, changed the topic title to show its for UK users on O2
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what is the serial number???????

mon_money said:
what is the serial number???????
Click to expand...
Click to collapse
Its for O2 UK users only...not a generic rom

MalekoUK said:
Its for O2 UK users only...not a generic rom
Click to expand...
Click to collapse
can't i use it on my hd2????

The previous Vodafone UK rom 1.72.161 was very fast and very stable!!!
HTC is making more stable rom!!!!!!!!

Can anyone confirm that this ROM has o2 branding on it? I have a non "o2 HD2" and currently running 1.66.405.2 but I am on the o2 Network.
Would just like to know if this new ROM will 1, work. & 2, not be o2 branded etc.
Cheers

I know i'm a flash addict, but one thing still confuses me.. If i extract the .nbh and flash using CustomRUU will it overwrite HSPL?

with my call log to o2 cs i am shocked they have not called me yet to say this is up lol maybe my one man crusade finaly made o2 get this out of the door !!

with the CustomRUU will not overwrite HSPL

Downloading now..
I wrote an email to their CS team on Saturday... looks like they answered my in the best way possible!
Oh, if anyone can answer the HSPL thing that would be great..
edit: looks like its been answered: thank you.

richardirv said:
Can anyone confirm that this ROM has o2 branding on it? I have a non "o2 HD2" and currently running 1.66.405.2 but I am on the o2 Network.
Would just like to know if this new ROM will 1, work. & 2, not be o2 branded etc.
Cheers
Click to expand...
Click to collapse
This Rom DOES have O2 branding, it has the O2 boot screen. I have just flashed my device successfully
This rom is for O2 users who cannot update with a generic ROM, unless you used HSPL to flash it.

MalekoUK said:
This Rom DOES have O2 branding, it has the O2 boot screen. I have just flashed my device successfully
This rom is for O2 users who cannot update with a generic ROM, unless you used HSPL to flash it.
Click to expand...
Click to collapse
Thanks for the info, I'll probably just leave it for now & hope they bring out a unbranded ROM out soon.

I think there is an official Hong Kong 1.72 rom in english, if you want that

lebowsky77o said:
I think there is an official Hong Kong 1.72 rom in english, if you want that
Click to expand...
Click to collapse
Would it be ok to install on my HD2? Its a UK verision so to speak, ie. My Serial Number won't let me download it.

of course be carefully; you need to make a Hdspl2, and then you can flash to any rom. These rom are uploaded by xda in the official rom's post

Confused, What's the latest stock rom?

Currently I have the following installed:
ROM: 1.66.405.2 (76641) WWE
Radio: 2.06.51.07
UK unbranded HD2 on o2
Now, a while back I'm sure the HTC support section had a new upgrade. I downloaded it but never bothered to install.
That file is called:
_HTC HD2_RUU_Leo_HTC_WWE_1.66.405.2_Radio_Signed_15.30.50.07U_2.06.51.07_Ship.exe
Which seems to be the same as what I've got! Yet when i run that file it says:
PDA Phone ROM Update Utility 3.27.4.3 (is the 3.27 the rom or the version of the update utility?)
Additionaly the date on the HTC site of the update is 2010-01-25 which can't be the one i got before. I'm sure there is a 3. something rom.. ??? Have they taken the newer one down opr something?
Someone please, sort my brain out!! thanks!

3.14 is latest
go back to htc.com and look again at rom updates (support - pick hd2 in phone list - downloads)
The first one listed is an o2 specific update, but that wont work on yours because as you mentioned you actually have an unbranded hd2 (because o2 couldnt buy them and brand them quick enough for demand early 2010)

samsamuel said:
3.14 is latest
go back to htc.com and look again at rom updates (support - pick hd2 in phone list - downloads)
The first one listed is an o2 specific update, but that wont work on yours because as you mentioned you actually have an unbranded hd2 (because o2 couldnt buy them and brand them quick enough for demand early 2010)
Click to expand...
Click to collapse
The only ROM upgrade listed for HTC HD2 is:
ROM Upgrade for HTC HD2
Release Date: 2010-01-25 Category: ROM Upgrade
An updated ROM is now available for HTC HD2 users to download. As always, HTC is committed to providing customers with the best possible mobile experience.
Installation Instructions:
Note: This update is not intended for use on T-Mobile(US) HTC HD2, and doing so may have undesired side effects.
ROM Version:
Norway:1.66.409.1, Spain :1.66.412.1, Denmark:1.66.403.1, France :1.66.406.1,
Sweden:1.66.413.2, Italy:1.66.408.1, WWE:1.66.405.2, France Bouygues: 1.66.483.0
Can't see any o2 update that you mentioned (not that i need it, like you say) but 3.14 is not there??
EDIT: FOUND IT NOW, DOESN'T SHOW UP ON THE WORLDWIDE SITE.. HAD TO SELECT EUROPE

u want seventh one down on this page
http://www.htc.com/uk/supportdownloadlist.aspx?p_id=297&act=sd&cat=all
dated 2010-10-11

samsamuel said:
u want seventh one down on this page
http://www.htc.com/uk/supportdownloadlist.aspx?p_id=297&act=sd&cat=all
dated 2010-10-11
Click to expand...
Click to collapse
yeah thanks mate, i managed to find it on my pc from before, was in a different folder!! already flashed it, hope it's an improvement, was getting sick and tired of things hanging etc...
cheers

jonbaker76 said:
Currently I have the following installed:
ROM: 1.66.405.2 (76641) WWE
Radio: 2.06.51.07
UK unbranded HD2 on o2
Now, a while back I'm sure the HTC support section had a new upgrade. I downloaded it but never bothered to install.
That file is called:
_HTC HD2_RUU_Leo_HTC_WWE_1.66.405.2_Radio_Signed_15.30.50.07U_2.06.51.07_Ship.exe
Which seems to be the same as what I've got! Yet when i run that file it says:
PDA Phone ROM Update Utility 3.27.4.3 (is the 3.27 the rom or the version of the update utility?)
Additionaly the date on the HTC site of the update is 2010-01-25 which can't be the one i got before. I'm sure there is a 3. something rom.. ??? Have they taken the newer one down opr something?
Someone please, sort my brain out!! thanks!
Click to expand...
Click to collapse
sorry to charge in here with what may seem a very daft question but how to tell if your hd2 is branded..or not. Do you mean the actual device casing is Unbranded (as is mine) but i still have the 02 splashscreen when the device boots up. Again sorry for my ignorance but is my splashscreen indicitive of my phone being o2 branded or is it (should be) printed to the casing of the phone?
thanx

it has the o2 splash so its almost certainly branded. its the rom thats branded not the casing, and by branded we mean you get your updates through your provider (or select the provider branded rom on the HTC website, to be more accurate). Your phone will only accept roms signed by your provider, unless you use sspl/hspl, and vice versa, an unbranded phone wont take provider roms.
Some providers dont brand them, virgin, i believe dont brand them.
Also called rom lock or rom locked, or provider locked.
to be sure, go HERE (assuming you're uk) and try download teh top entry using your real serial number. its a branded 3.14 o2 rom, so if it lets you, your phone is branded. if it doesnt let you, its not, and you should use the one pointed out above, the generic wwe.
just as extra info, before 3.14, if your phone was branded you got different versions, so a generic 1.66 rom was 1.72 for branded phones. Same rom, just with o2 junk.

I don't have any branding to the case OR the software, to be honest i don't think i could stand either.. I've always bought my contracts from carphonewarehouse and every phone they have supplied me with is unbranded.
Always on O2, all my previous Nokia handsets were the same.
Perhaps like the previous poster said i don't give them a chance to get their software on, i'm always straight off the mark with brand new releases

jonbaker76 said:
I've always bought my contracts from carphonewarehouse and every phone they have supplied me with is unbranded.
Click to expand...
Click to collapse
all yea thats why you use generic wwe roms. cpw sell unbranded phones, and sometimes lock them to a carrier, often dont. But either way, the phone would still use generic non branded roms. rom lock and carrier lock/sim lock are unconnected.