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Have searched the Diamond Forum extensively, but not found mention of this problem.
My Exchange E-Mail from WM6.1 refuses to download (or at least open) attachments. This happens with .doc .docx .pdf .xls .xlsx attachments. These attachments open without a problem, when I use another two e-mail accounts using imap, the problem only occurs when synchronising with my Exchange Server.
It looks as if the attachment is being downloaded, but it doesn't then open. I have posted this on the Vodafone Forum (post 50578 and update 135471), and one other person reported the same problem, but no solutions were forthcoming. I have just installed the latest ROM, without effect.
Any suggestions ?
Rom Version : 1.97.161.4 WW
Rom Date : 10/26/08
Radio version : 1.08.25.08
Protocol version 52.44.25.24U
Does tapping and holding on the attachment and hitting "Save as..." work?
If the above suggestion does not work then there could be an issues with your provider
Thanks for the suggestion but Save As does nothing.
If I tap the attachemnt, a green arrow appears next to it, and the "Downloading..." message appears at the bottom of the screen, but when it finishes, the Attachment reverts to a blank grey icon next to the filename, rather than the icon representing the application.
This leads me to believe the device downloads the attachment, but for some reason it is not being saved, or the linked program is not being invoked. In \Internal Storage\Inbox.mst29991181.1156583424\Mail Attachments, I can see several zero size *.att files
The provider Vodafone say this is not a widely reported problem, but at least one other User on their Forum has reported it.
Can you not contact the exchange admin and ask to see the error log? is it a work or hosted exchange server(2003 or 2007)?
How about a hard reset? extreme you might say but can help.
pcibob said:
Have searched the Diamond Forum extensively, but not found mention of this problem.
My Exchange E-Mail from WM6.1 refuses to download (or at least open) attachments. This happens with .doc .docx .pdf .xls .xlsx attachments. These attachments open without a problem, when I use another two e-mail accounts using imap, the problem only occurs when synchronising with my Exchange Server.
It looks as if the attachment is being downloaded, but it doesn't then open. I have posted this on the Vodafone Forum (post 50578 and update 135471), and one other person reported the same problem, but no solutions were forthcoming. I have just installed the latest ROM, without effect.
Any suggestions ?
Rom Version : 1.97.161.4 WW
Rom Date : 10/26/08
Radio version : 1.08.25.08
Protocol version 52.44.25.24U
Click to expand...
Click to collapse
Sounds like an exchange server problem. You should contact your exchange admin to see if they can change any policies related to that.
Thanks for the responses.
I AM The Exchange Adminstrator ! I don't think the problem lies there, as e-mail sent to my previous PDA (Vodafone 1605),and e-mails still sent to one of my colleagues 1605 don't demonstrate the same problem. The problem is only rpesent on the Diamond.
I have also tried several hard resets, together with a ROM Flash Updates, to no avail.
Regards
Process of elimination
As you tried hard resets and other roms it might be a network issue?
Why not try using a trial on 4smartphone.com (14 days free) and if that works then you no its not the device.
Have you even tried a different SIM card?
What version of Exchange are you running? 2k7 can control the size and amount of mail you're retrieving via EAS policy, plus if you can download attachments or not.
Then again, since you're ok with EAS on a tytn, then it must be the phone or network. Have you tried swapping SIMs to eliminate the possibility of content filtering on the network side?
I've never had any trouble with EAS and I've tried plenty of other ROMs, and I'm the vodafone network also - you tried any of the newer custom ROMs to eliminate that?
We are running SBS2003 Premium SP2, and Exchange Reports Version 6.5.7638.1
I have tried the SIM from the TyTn that downloads ok in that PDA, it doesn't in the Diamond.
I have the latest official ROM from the Vodafone website, don't really want to upgrade with unofficial ROM's in case I brick the phone.
Just as an update, by watching carefully as the phone tries to collect the Attachment, the initial message "Downloading..." is temporarily followed by "Loading Message ...", which quickly dissappears, and the logo against the attachment changes back from the green download arrow to the grey logo.
pcibob said:
We are running SBS2003 Premium SP2, and Exchange Reports Version 6.5.7638.1
I have tried the SIM from the TyTn that downloads ok in that PDA, it doesn't in the Diamond.
I have the latest official ROM from the Vodafone website, don't really want to upgrade with unofficial ROM's in case I brick the phone.
Just as an update, by watching carefully as the phone tries to collect the Attachment, the initial message "Downloading..." is temporarily followed by "Loading Message ...", which quickly dissappears, and the logo against the attachment changes back from the green download arrow to the grey logo.
Click to expand...
Click to collapse
Hi
in the email sync options do you have the "include file attatchments" ticked?
ekksman said:
Hi
in the email sync options do you have the "include file attatchments" ticked?
Click to expand...
Click to collapse
I don't have that ticked and I still get attachments - i think this option is for downloading the file instead of clicking on it later.
@pcibob
I know some Vodafone ROMS are buggy. for example my friend has an X1 for which he uses M$ Live - MSN etc. if he installs TomTom the the MSN live stops working - how wierd is that.
Take the blunge and customise your ROM it is really stright forward, this may help.
It doesn't matter if this is ticked or not (I have tried both). I understand this tick means that the attachment will be dowloaded WITH the mail, whilst if it is unticked it should be able to download the Attachment AFTER the mail, if required. Both don't work !
pcibob said:
It doesn't matter if this is ticked or not (I have tried both). I understand this tick means that the attachment will be dowloaded WITH the mail, whilst if it is unticked it should be able to download the Attachment AFTER the mail, if required. Both don't work !
Click to expand...
Click to collapse
Was asking as I had the same problem with another device and only work around I found was to have it unticked, tap onto attatchment to download, go to comm manager turn flight mode on and off and it would download, strange but it worked. not sure would do the same for you, sorry if it doesnt
ekksman said:
Was asking as I had the same problem with another device and only work around I found was to have it unticked, tap onto attatchment to download, go to comm manager turn flight mode on and off and it would download, strange but it worked. not sure would do the same for you, sorry if it doesnt
Click to expand...
Click to collapse
Thanks for the suggestion, but tried it with no joy.
I am seriously considering updating the ROM with a non Vodafone version. Any suggestions as to which ROM to try ? I would like to hear from other Vodafone Users if this has caused them any problems. I am a bit nervous about bricking the phone.
GO and Update
pcibob said:
Thanks for the suggestion, but tried it with no joy.
I am seriously considering updating the ROM with a non Vodafone version. Any suggestions as to which ROM to try ? I would like to hear from other Vodafone Users if this has caused them any problems. I am a bit nervous about bricking the phone.
Click to expand...
Click to collapse
I would go for this option.
There is plenty of help here if you need it.
I have flashed at least 15 diamonds fro my work and countless other devices. Now if I can do it .
1) install Olipro Hard-spl.1.93 Download and extract , click on RUU - follow instructions - when confirmed an application wants to run on your device. (click YES to allow) this process takes a few MINS and the screen goes blank for a while. Do not touch device until the RUU states finished (the phone should restart anyway)
2) if you wish to confirm the installation of Hard-SPL the hold down the down-arrow volume key during reset or start-up process, you should be presented with a RGB and white screen with
"DIAM100"
"SPL_1.93. Olinex
(thats Olipro and Cmonex-combined forum users)
Thats confirmation enough.
3) restart device again. and pick a ROM (Recommendation from me would be this Shaks1979 ROM (download and extract - Run RUU) similar to step one.
4) restart your phone and enjoy life without the vodafone poop. hopefully you exchange will work.
4a) its very easy to revert back to standard stuff
Take the plunge.........
R3PUBL1K said:
I would go for this option.
There is plenty of help here if you need it.
I have flashed at least 15 diamonds fro my work and countless other devices. Now if I can do it .
.........
Click to expand...
Click to collapse
You are tempting me.
One final question. Will the Vodafone Sat-Nav reload and work ? I have it in a CAB file, but am unsure if it needs to 'see' the Vodafone ROM to work. Has anyone else installed a new ROM, then put their Vodafone Sat-Nav back on successfully?
The main reason I bought the Diamond is that it converged the things I need most i.e phone, Sat-Nav, PDA and camera.
Thanks for the help
Hi there,
Actually i met this problem for several times since i tried wm6.5 roms with Manila 2.5.
I flashed dutty's WM6.5 Leo R6 last week, and it seems to be stable and speedy until yesterday...
Manila 2.5 started to reboot again and again. i can see from task monitor that the CPU usage for Manila.exe is increasing, arrive at over 80%, and then the session disappeared (killed by system? or suicide?), and then recreated, again and again.
Sometimes there would be a sentence on the top 'Tap here to launch HTC Sense'.
I know a hardrest or reflash would definitely solve the problem, but it will be there again after several days' use - according to my previous experience with Manila 2.5. Does anyone meet the same symptom? I cannot even spot the possible root cause/ or trigger for it..
Thx.
here's a short video i took this morning,,, could be easier to help describe the symptom.
http://www.youtube.com/watch?v=EIgseoIc0r4
does your phone hard SPL.
if you do that, try to flash ship rom (6.1)
longnguyen30 said:
does your phone hard SPL.
if you do that, try to flash ship rom (6.1)
Click to expand...
Click to collapse
yes, i did that, i used dutty's wm6.1 rom v3.x & v4.x very well before. just wonder why having troubles with wm6.5 roms (with manila 2.5)
I heard that flash a latest shiped rom and then back to this could solve the issue, that's my final solution
fredic said:
I heard that flash a latest shiped rom and then back to this could solve the issue, that's my final solution
Click to expand...
Click to collapse
That seemed to do it for me as well. However, I did all these three to resolve my problems:
Flashed to stock ROM -> Leo R6
Stopped using CorePlayer (initiated all problems)
Stopped using contacts among favourites
Don't know which one(s) actually solved my problems.
It happened to me when I tried to add new locations to the weather tab with the Weather database editor and I corrupted the database.
Simply delete the database to get the ROM on and it gets solved.
Ogredani said:
That seemed to do it for me as well. However, I did all these three to resolve my problems:
Flashed to stock ROM -> Leo R6
Stopped using CorePlayer (initiated all problems)
Stopped using contacts among favourites
Don't know which one(s) actually solved my problems.
Click to expand...
Click to collapse
I didnt use CorePlayer (have it in storeage card, but didnt run it)
didnt use favorites..
what's most weird is......it was back to normal yesterday automatically- after 2 days' mad. i didnt do anything to it.
beemerTPPC said:
It happened to me when I tried to add new locations to the weather tab with the Weather database editor and I corrupted the database.
Simply delete the database to get the ROM on and it gets solved.
Click to expand...
Click to collapse
could you please tell me how to delete the database and restore it? thx.
Hi
I'm in need of some guru help as this has got out of hand now. Since friday I've been flashing different ROMs hard resetting, soft resetting but still end up with the same problem. I'm at a loss now I'm not sure what to do it's getting very annoying. I've upgraded HSPL to 2.51. Tried running a Task 29 on my internal memory before flashing a rom (currently using Energy ROM 17th April) but whatever rom I try using Sense 2.5 with CHT 1.7 after a soft reset sense will not load up. Even trying a RestartManila.exe or running the manila.exe doesn't work at all.
What can I do?? should I try formatting my SDcard as well?? HELP PLEASE I've reflashed my phone and had to try and reinstall everything over 5 times this weekend and still it does this!!! never did it before until now
50 views and no one knows??
I had a similar issue when I copied my wm 5 contacts file to the phone.
If I deleted it, it was fine.
Maybe something to do with the contacts file?
Not sure but I've been using Windows MyPhone to repopulate my contacts after I flash and it's always been fine up till now...
DaBountyHunter said:
Not sure but I've been using Windows MyPhone to repopulate my contacts after I flash and it's always been fine up till now...
Click to expand...
Click to collapse
It is common (unfortunately) for PIM contact restorals to hose up manila.
You will likely have to hard reset to get it back, sorry.
What I do is set up GMail as an exchange account and store all my conatacts to Gmail, so when I sync after a new flash all my contacts come back but I still have to manually ad them to the contacts tabs.
By contacts tab do you mean the favourites the 3x3 grid or the whole population ... if the latter that would take me ages!!! otherwise I could just not bother syncing the favourites when I run MyPhone hopefully that would work!
Just the 3x5 tab.
Everything restores just fine including photos.
Cool thanks for letting me know will try and remember not to sync those from now on! Soft resetting and not having manilla show up with every rom I tried in past few days really annoyed me!
Gah I've got this problem again. I erased all contacts and didn't have them as favourites... then yesterday I soft resetted after installing a program and now I can't get Sense to load up it just sits there on Launching Sense.... any ideas?
What prog did you install?
DaBountyHunter said:
Hi
I'm in need of some guru help as this has got out of hand now. Since friday I've been flashing different ROMs hard resetting, soft resetting but still end up with the same problem. I'm at a loss now I'm not sure what to do it's getting very annoying. I've upgraded HSPL to 2.51. Tried running a Task 29 on my internal memory before flashing a rom (currently using Energy ROM 17th April) but whatever rom I try using Sense 2.5 with CHT 1.7 after a soft reset sense will not load up. Even trying a RestartManila.exe or running the manila.exe doesn't work at all.
What can I do?? should I try formatting my SDcard as well?? HELP PLEASE I've reflashed my phone and had to try and reinstall everything over 5 times this weekend and still it does this!!! never did it before until now
Click to expand...
Click to collapse
First:
Remove the co0kie home tab and test.
Please Help, I'm using HTC_Asia_TW_1.66 stock rom on my HD2, after installing some apps and mods, it won't boot after a soft reset. I restored the system by SPB backup to earlier status and then all comes back, the phone works again except the photo tab remains blank (black).
Maybe that's because I didn't make a "full backup" but only "system" level by SPB, may this lead to miss something on restore?
Here is what I have now : In the right side there is still counter showing "1/99" (means there are 99 photos?) but nothing shows up. The camera icons on the top-right side are still there too, and they works. HTCAlbum works too. On the bottom the two menu text remain "phone" and "menu", which belong to the home tab.
All other tabs work just fine.
I tried to delete the album cache files but no luck.
As mentioned I got system backups from last stats, I'm thinking extract something from it to replace current files (exe, dlls ?) but I've no idea about what to do~
Any helps are very appreciated...
Sorry for my English...
Here is the photo : www [dot] hyperreel [dot] net/Amis/ScreenShot2.Png Sorry I'm not allowed to post outside link as a new member.
Same problem
I have exactly the same problem. I just noticed it today. I'm using the WWE 1.66 ROM and everything's been fine.
I have no idea what caused it, and would love some help.
Thanks,
David
The symptoms look very suspiciously caused by the installation of the landscape rotation tweak, TX Total Landscape.cab
I had installed this particular cab before but had since removed.
Same problem
I have the same problem with my hd2... but I did not installed the TX Total Landscape.cab.
I think the problem started when I tried the GTX white theme.cab... but even after its removal, the photo tab still doesn't work.
Is this a bug caused by Cookie's Home Tab 1.8.5???
I really don't know how to solve this...
Zentury said:
The symptoms look very suspiciously caused by the installation of the landscape rotation tweak, TX Total Landscape.cab
I had installed this particular cab before but had since removed.
Click to expand...
Click to collapse
Thanks Zentury, I think this may be the most possible reason. I didn't use the Tx one for landscape fonction but I do have installed another enablelandscape.cab. This one may cause the same problem. but I can't confirm this cause I've switched my stock rom to energy rom yesterday. thanks anyway!
I tried several ROMs - 2 of miri's, and 2 energy ROMs and all 4 of them lead to freezing of my ""pictures and video sense tab, even after a fresh flashing. I flash my device after I format my SD card, remove it along with the SIM, perform task 29 => ROM flashing and then hard resetting. I tried different compatible radio versions, 2 of the roms were with CHT...still the same bug - pics and video tab freezes few seconds after finding the pictures on my SD card. I think what is common in all these 4 ROMS is the presence of a screen rotating app - in the last ROM (Energy Reference) it is called just "Rotate screen". Anyone know how to disable it?
drkalo,
It's weird cause I'm using Energy's rom (JUN22 Cookie version) and the photo tab problem on the last stock rom is totally gone!
I don't think it's easy to disable the rotation from these cooked roms, maybe you can ask within the specific rom threads.
But I think if I have no problem with energy then you wouldn't... I'd suggest formating your SD card but you've done it. I suppose you copied files back to the card after formatting. Now it sounds like a file error. Did you try deleting any non-image files on your photo folder (DCIM) ? especially album.cache. Move out the videos too, they could be problematics. When using HD2's camcorder I've tried saving videos in other formats and that freezed my phone.
Dear noixdarec,
As you suggest I copied back all of my SD card content after formatting. I deleted the cache files but din't delete the whole DICM folder. Now I did that and then I made several new photos and videos and - VOILA! The tab works without freezing! Never thought of that and I thank you VERY, VERY MUCH! Mersi beaucoup!
Dear drkalo, je t'en pris (you're welcome) ! So glad that you solved your problem, have a good day~
Hi guys, I tried searching and did not find any answers so I am hoping someone will be able to help.
A few weeks ago my HD2 (TMo US) was running great with CHT 1.7 and all other sorts of apps from XDA installed. When CHT 1.8 was released I took the leap as I loved v1.7 and thought v1.8 has got to be even better. I was right and all was perfect with the world UNTIL one dreadful day my phone froze when I was flipping through my pics with the Photo tab. No big deal I thought. Did a reset and tried it again to see if it was a fluke. To my dismay it was not and it happened whether I started the HTCAlbum app directly or used the Photo Tab. I thought it could be CHT 1.8 so decided I would wait for CHT 1.8.5 which was going to have all the bugs fixed. I did the ROM update to 2.13 and installed CHT 1.8.5 figuring a clean install would solve the issue. Sadfully that did not help. I did a hard reset again, DID NOT install CHT and Albums kept freezing after a few seconds. Sometimes I was able to get back into Sense but other times I had to reset the phone.
I figured it could not be CHT at this point but may be a SD card access issue. After another hard reset I formatted my SD card as that was where the pictures were stored. After loading the pictures back onto the card, I got the same results. I then moved the pictures from the SD card into main memory and same results. So some searching on the internet led me to a few post on HTCAlbums crashing but no luck in locating a fix. I also tried searching for a HTCAlbum cab file with no success. Just to be clear, nothing happens when accessing the SD card in any other way. I can read/write/browse in any other program as much as I want as fast as I want with the SD card or Device memory. Other pic viewers work flawlessly as well. Only when accessing pics with Albums causes the problem whether on the SD card or Device Memory so I am lead to believe something is corrupt with the HTCAlbums progam/files.
So after this novel I have two questions:
1. Do all the files on the phone get recreated with a hard reset?
2. Does anyone have an Albums cab file they can share? (Chefs please help!)
Suggestions are welcomed
If you hard reset the phone mate it will send it back to when you first got it or flashed a new rom, so will be fresh it will delete all data,contacts, pictures etc on the phone so back up, I think HTC album will be cooked in and not available separately unless you ask in a ROM thread
That is what I thought but even after 4 different hard resets and a TMo ROM upgrade I still have this stupid issue.
I guess it's worth asking in the ROM forum or learn how to load a custom ROM.
Thnx...
I made a post about this very thing last week...
For 3 months my phone worked great Not a single problem, other than my stupid mistakes.
Then out of the blue the HTC photo album just started locking up. After countless hard resets, and reading some of the replies on my post, I thought it might be a bad pic file. I removed all the pics and it still locks up when scrolling through the pics, and sometimes when starting the camera. I'm at a total loss on this one. I hope someone can come up with something.
For now I am just living with it, because I really dont want to take the phone back and take the chance of getting a piece of crap referb that someone ells had even more problems with.
me too.
+1 funny thing is i didn't even know that we had an album viewer until i hit it twice on accident and it came up then proceeded to crash. i found anotheranother place that offered a cab but it wouldn't install so it was no help and now i can't find it again.
I flashed the 2.13 ROM again last night and now the freezing happens ONLY when the Albumsearcher.exe is scanning for images. If use the file explorer to open an image the Albums program will read from the image files no problem and flips through them quite fast from both the Device and the SD card. The moment I start the Albums program or the Photo tab and tries to pull up the thumbnails, I get an error message for either Albumsearcher.exe or HTCAlbum.exe and my SD card is not visible until after a soft reset.
I can't say it is a SD card access issue as it happens only with Albums or more specifically Albumsearcher.exe? What I do not understand is why after the crash the SD is no longer visible on the device?
i had the same problam , i tried new roms still keep hapening
my solution was task 29 and now it works like a charm
if you do task 29 back up everything
and do you r home work
hope that helps
an if you dont want to do task 29 ,
you can make resco photo as you primary album , if you want that let me know il give you the files
jeewadj said:
i had the same problam , i tried new roms still keep hapening
my solution was task 29 and now it works like a charm
if you do task 29 back up everything
and do you r home work
hope that helps
Click to expand...
Click to collapse
you my friend
are leading me down a very dark path....lol
I started to read through the HD2 T29 thread and it seems it will solve my problem. This is what a hard reset should do in the first place. I still have some more reading before I take the plunge as I am not clear if I can use the tool without HSPL as my HD2 is all stock and would like to flash the stock 2.13 ROM. I also thought I read somewhere that if you flash a custom ROM you can't go back to stock. Does not seem right but I am heading over to the ROM FAQ threads so I don't screw anything up.
Thanks again bud for showing me the light
no worries mate , but according to my understanding if you install hspl it will avoid you r warranty
also have a custom rom downloded and the suitable radio allready insatalled
let me know if you want any more help il do my best to help you out
I will have to install HSPL and with 9 months left in my warranty period I think I can like without the Albums program. If I have more issues then I may change my mind.
That being said, I will take you up on the RESCO PHOTO offer. When you have the chance can you either post or email me the files? I will PM you my email.
amc1274 said:
I will have to install HSPL and with 9 months left in my warranty period I think I can like without the Albums program. If I have more issues then I may change my mind.
That being said, I will take you up on the RESCO PHOTO offer. When you have the chance can you either post or email me the files? I will PM you my email.
Click to expand...
Click to collapse
The problem is with the sd card take off all your pics and save them to your computer. The problem is with the pictures sytored on the sd card, it causes crashes of the albums program. I went through 2 new phones,before that i discovers the common problem the same sdcard was used. I got rid of the pics and that fixed the problem.
hi i have attached the manila file with will tell the devise to open up resco insted of htc album, you will have to get resco your self as i cant give it to you according to forum rules sorry
copy the manila to windows directory and overrite exsiting file then soft reset
do this at your own risk , this has been confirmed working by me and other users where i got the file from
always back up the phone before modyfing anything
ps
and also put this the windows folder
you wil have to extract the file out of the zip
Thanks for the files. I found the RESCO app so no sweat. Rules are rules