Database Users

XDA Exec won't wake up

I have a qtek 9000 and an xda exec. Both have the same rom updates (latest o2). The qtek works as it should, but the o2 does not. I have re-flashed the rom twice. No software is installed, nor is bluetooth running. The phone works and connects to 3g etc. If I close the clamshell, about 1 hour later the phone is asleep and will not wake up. A reset must be done in order to turn it on. I have hard reset many times and cannot fix this problem No calls or messages have been received by the phone. The green phone light remains flashing in its deep sleep mode, but it is not possible to call the phone. It does not ring or wake up. Has anyone had this problem? I have searched this forum and read many posts concerning sms causing sleep problems etc., but can find nothing relating specifically to my problem. Thanks for any help.

sounds like it could be faulty.
never woken it up via a phone call, so I don't know about that, as I don't use it as a phone yet, waiting until the contract for the W800i ends at the end of this month before I start informing people of my new number. But I wake mine up via the power button. If that fails for you, then I would suggest speaking to the company you got it from, as it would suggest a fault.

same problem here
r1.04.10
G42.37.P8
D1.13.64WWE
imate jasjar with qtek 9000 rom
verry annoying

Kaze, this problem is usually caused by having anything running on the Today screen or resident in memory that is installed on the Today screen. For instance, a application loader on the today screen with links to programs on the SD card can cause this type of freeze, as it tries to get the icons from the SD card but cant - crashing(?) WM5. Just keep anything related to the today screen or bootup etc on the phone's memory itself and your crashes should go away.

dont think so
http://forum.xda-developers.com/viewtopic.php?p=223711#223711

That other thread you are posting in is back from October/November last year. Just taking out the SD card wont help, you need to disable the programs trying to access the SD card. Although your problem might be different - maybe somethings faulty with your SIM card then? Try a different SIM card and see if it still happens.

As I said in my initial post, there was nothing installed on the unit. There was no sd card, and it was in total factory default condition. The unit was returned as it was faulty. The new unit works as it should, with the same sim card etc.

As I said in my initial post, there was nothing installed on the unit. There was no sd card, and it was in total factory default condition. The unit was returned as it was faulty. The new unit works as it should, with the same sim card etc.

I've had a new Qtek 9000 for about 3 weeks and it has had exactly this problem from day 1.
Looking at this thread http://forum.xda-developers.com/viewtopic.php?t=32688 I thought it might be a SIM problem but it isn't. Done a load of tests and the final one - hard reset - no SIM - no SD card and the problem still occurs. It's on it's way back for repair / replacement.

Same problem here? Does anyone have the solution yet?

I'm sorry no - mine had to be sent back for reapir.
It's fine now.

First one I got had this problem from day one fresh from the box with nothing installed. I simply took it back to the shop and had them replace it as faulty. Second one has never shown this behaviour.
Dodgy batch/ component.
My advice is don't wait for a fix, it's a hardware fault, return it under warranty.

my hermes hang !!!

I 'm now using 2 gb of memory. When i turn off my screen for a moment and trun on the screen. There is nothing comming up. I have to reset my hermes. Pls advise..what 's wrong ? Before i used 1 gb of memory, i never seen this problem.One thing i use calendar plus on the today screen.

After selling my Wizard to get the Hermes, I have discovered that the Hermes is a VERY unstable device.
I have experienced (and still do sometimes) what you are experiencing. From what I can see, this is normal for this device. If this continues, I'll have to sell this and get something else. The other day my device did this and I called it from my house phone to see if it would even ring, and it did not. I guess I could live with the PDA locking up, but if it interferes with the devices primary function as a phone, it's totally unacceptable.

jcute, i was having this problem for a bit, but my issue only occured when it was on the charger and i temporarily shut off the screen, it would then not turn on and would have to softreset every time
i noticed this problem occuring after installing some software including weather software (cant recall exactly which) and skype, not sure which one was the main problem but wasnt using either hence their uninstall and correcting of the problem
good luck, try removing some recently installd software and seeing if the problem persists and perhaps try removing the microsd card and running ur phone without it for a bit to see if the problem is the card

time for rom upgrade ?

thanks for info. I tried to unplug micro sd 2 gb and press power button again ..it 's work !!after that i plugin micro sd again but some icon 's missing at the today screen. Ex. resco today icon , psshutdown, photo contact.....So the question is that i have to do this everytime when screen 's off???

After upgrading to AKU 3.3 and installing my programs only to the main memory, I've noticed far fewer lockups as opposed to before when I ran many programs such as Pocket Player or GPRS monitor from my 2gb sandisk.
I guess the moral of the story is, try not to install programs that access your memory card while your phone is in sleep mode.

DonnieZ said:
I guess I could live with the PDA locking up, but if it interferes with the devices primary function as a phone, it's totally unacceptable.
Click to expand...
Click to collapse
I would not get a Hermes if I wanted it to be a phone primarily. IMHO most of these devices XDAs, are primarily PDAs with a phone tacked on.
Just a humble observation
Mike

my problem is when i scroll or drag the side bar too fast (inside memory card),the device will hang and need to soft reset.
can anybody solve this problem??

Goto www.softwinter.com and try out storage tools. I've found that a regular repair and defrag help the load times from the storage card tremendously. Also, someone mentioned above that reformating your storage card with fat32 helps and I too can confirm that. Let us know if that helps or not.
Lance

one more thing, when i reset my hermes, it hangs at the welcome screen. I always get this problem.

Brand new Trinity freezes on soft reset (Green Windows Mobile screen)?

I received my new P3600 last night and played around with it a little. I installed quite a few apps on to the storage card.
Now, what happens is that when I soft reset the device, it keeps on freezing at the green page saying (Windows Mobile - Direct Push Technology). last night I have seen the little spinning thing, now I dont even see this anymore.
Does anyone have the same problem? I am about to return to the device to the seller but want to make sure that really is a device problem rather then anything else.
Any experience with this?

take the manual or use the search for hard reset

tom0_1 said:
take the manual or use the search for hard reset
Click to expand...
Click to collapse
well, I keep resetting and eventually the device does start up (out of 10 resets, it works 3 times).
I am wondering though if i should return this one asap. I have had a few devices over the years but never seen a problem like this.
Is resetting a known problem for P3600's?

The error was not the device but one of the applications, I installed.

Glad you're sorted!
Which app was it- as a warning for other users to avoid?

Craic Dub said:
The error was not the device but one of the applications, I installed.
Click to expand...
Click to collapse
What was it?

Craic Dub said:
well, I keep resetting and eventually the device does start up (out of 10 resets, it works 3 times).
I am wondering though if i should return this one asap. I have had a few devices over the years but never seen a problem like this.
Is resetting a known problem for P3600's?
Click to expand...
Click to collapse
Mine has just done it now. Apparently it is usually an application on the device that is causing problems. I would guess something along the lines of a today plug in or similar.

Trinity Rox
I've had my trinity now for about 2 months.
I just did a hard reset using the clear storage option on a WM6 rom I installed. I ran the "miniSD HC v3.1.zip" fix but my 512 card just vanished on boot up. Came back and saw the card, No problems. A word of warning before you start toying with your new Phone. put "PPCPimBackup" on your storage card and backup all your contacts etc. This app is a life saver.

Hello,
I have the same problem.
What to do?
just boght the p3600 and after using it 2 days i cant restart it.
its stuck whene the screen shows Windows mobile detect push technology.
what to do?
i have WM 5

random freeze

My phone freezes at random times. I couldn't figure out a pattern.
I bought it a week ago and at after some time I click on the power button to wakeup - it doesn't respond and sometimes I just leave it as it is and find the backlight still on showing the screen from 10 minutes ago and not responsive.
The only thing I can do is to soft reset the device but just yesterday it happened like 40 times. While frozen the gsm service is also down and the incoming calls are replied with "can't be reached at the moment" 2 days ago I hard reset the device and it froze again just after the hard reset - for that reason I believe it's a hardware or a firmware issue - not a software one.
ROM:1.14.414.2 24011 WWE
ROM date: 12/10/08
Radio version: 1.09.25.14
Protocol version: 52.49a.25.26U
Anyone with the same issue?
//anything like an eventvwr to see the logs? maybe I can figure out a pattern.

- Did you install the HTC hotfix?
- How old is your sim card? If it's very old, you may want to ask your provider for a new one.

Thx for the questions - unfortunately:
- Installed the hot fixes
- I just got a new subscription, my sim is new

"h..p://www.htc.com/sea/supportdownloadlist.aspx?p_id=179&act=sd&cat=all"
Download and install the bottom fix.
edit: Sorry now I did see your reply.
Do a hard reset and after install again hotfix

Thanks for the advise, but it doesn't work either.
2 days ago I hard reset the device, applied the patch - still the same problem. Also in the link you wrote it says "screen stops responding for about 3 to 5 seconds when running" - My device just freezes at a point and stops responding. Most probably there is an IRQ trigger at the processor level that freezes all operations.

//doublepost

Same thing happened to me a few times.
Today I hat to soft reset 4 times!! with the button under the back cover because none of the buttons would do anything at all.
I also have the device for just over a week now.
I'll try and install the patch, but I don't think it will fix it because the description of the problem is totaly different.
I'll let you know..
grtz,
Pfeffa-rah

Pfeffa-rah, I suppose you bought it from Netherland - and I bought it from Belgium, most probably with the same shipment - there might be a production or shipment problem. Its good to know that I'm not alone =)
By the time can you write down ROM, ROM date, Radio version and Protocol version?
Looking forward to hear from you,
Kaya

Hi I just installed the hotfix and played around with it.
The hotfix did nothing at all!
It still froze on me.
Rom version: 1.14.404.3 (22237) NLD
RomDate: 12/09/08
Radioversion: 1.09.25.14
Protocolversion: 52.49a.25.26U
I might try backing up this rom and installing another one...
I've had good experiences wit dutty's roms on my TytnII..
But I need time for that. And time... well... there's never enough
I installed a lot of software in My HD. I was thinking of doing a hard reset and installing the programms one by one. However, since you have the same problem and it didn't work for you. I guess that's no use then..
Damn, I love my Blackstone, but this random freezing really spoils it!
grtz,
Pfeffa-rah

I will warn you on changing the rom 'cause we aren't using the same rom version but facing the same problem. This might mean - it is either a problem with the radio version/protocol or a hardware issue. If its a hardware issue, a cooked rom won't make much of a difference. And I wouldn't risk to blow its warranty if it is really a hardware problem that would need a replacement.
You long live my friend, nothing explains this situation better than this:
"Damn, I love my Blackstone, but this random freezing really spoils it!"
// the only software didn't get effected from hard reset is igo8 which was in my sd - do you by any chance have it too? maybe but just maybee it might be screwing around with the gps and cause trouble but its really a long shot

Same issue did appear in Greece, in 4 different devices. Two (2) of them bought from Expansys and two (2) from local market. One of them returned the device to the local resseler and they changed motherboard.
Now me, after installing official ROM and Cooked ones (Panosha 1.3, 1.4, 1.4.1, 1.5) and having always after a couple of days the same problem, now I am running Panosha Black Pearl 1.6 with no problems at all yet.
My devices info :
I also have to mention that probably the problem has nothing to do with specific software / program, since I've tried official ROM, with nothing else installed (completely clean device and NO SD card inside)
HTC Touch HD, S/N HT844..., bought from Expansys on 10/11/08, ROM now : Black Pearl 1.6 WWE Full (Original 1.14.405.3 build 22273 WWE, ROM date 24/10/08), Radio version: 1.09.25.14

evharisto poli ktsak =)
Now we can be almost sure that its not a rom or a software issue as the problem is spotted on different rom versions. Hopefully we have the same radio and protocol version which either of them might be the cause (I suppose ktsak didn't made a change on it). Or a hardware problem ofcourse.

kozalp said:
Now we can be almost sure that its not a rom or a software issue as the problem is spotted on different rom versions. Hopefully we have the same radio and protocol version which either of them might be the cause (I suppose ktsak didn't change made a change on it). Or a hardware problem ofcourse.
Click to expand...
Click to collapse
Yes, protocol and radio version are the original ones, never changed.
Thats why i've tried 5 or six different ROMs, in order to exclude the possibility of software affect

My Blackstone was very easy to freeze. When I opened a lot of programms and then used the manager to close all of them at once, (I use the SPB pocket plus X-button menu for that....) it woud freeze 9 outof 19 times.
What I have tried:
1. remove SIM and SD-card.
I couldn't freeze it after that. I tried 15 times. I didn't freeze even once.
2. With simcard but no SD.
Couldn't freeze it.
3. Formatted SD-card and copied everything back to it.
(use micro-SD to USB adaptor for that)
It only froze once. After that until now, I couldn't make it freeze.
Since it still froze 1 time, I think it is not the solution.
Especially because of ktsak's post....
ktsak said:
I also have to mention that probably the problem has nothing to do with specific software / program, since I've tried official ROM, with nothing else installed (completely clean device and NO SD card inside)
Click to expand...
Click to collapse
However, I will still experiment with it a bit.
I changed the class 4 one I got with the device with a class 8 one that I already had. That is the one I am using now.
What SD-cards are you using?
(There were also freezes without SD-cards installed?)
I will use it with the class 8 re-formatted SD-card for a while and see if it freezes. If it does, I will try the slow one.
I will report back here.
ktsac: let us know if the Black Pearl still works or if it doesn't. I am used to flashing my phones all the time, so I am not afraid of it.
greetz,
Pfeffa-rah

FYI
Is there a way to format the SD card from the device? I haven't tried that yet but I don't have a compatible card reader or an adapter either.
And I also tried to run a lot of programs and kill them all - it froze... It might mean a problem with process killing.

Pfeffa-rah said:
What I have tried:
2. With simcard but no SD.
Couldn't freeze it.
3. Formatted SD-card and copied everything back to it (use micro-SD to USB adaptor for that). It only froze once. After that until now, I couldn't make it freeze. Since it still froze 1 time, I think it is not the solution.
I changed the class 4 one I got with the device with a class 8 one that I already had. That is the one I am using now. What SD-cards are you using? (There were also freezes without SD-cards installed?)
I will use it with the class 8 re-formatted SD-card for a while and see if it freezes. If it does, I will try the slow one.
ktsak: let us know if the Black Pearl still works or if it doesn't. I am used to flashing my phones all the time, so I am not afraid of it.
Click to expand...
Click to collapse
As mentioned in previous message, I've also tried with SIM card and NO SD and had the problem as well.
Also have to clarify that my miroSD card is a Class 2, SanDisk 8GB capacity, officialy supplied with the package. Never tried anything else.
Probably you also mean 8 GB and not Class 8, since, as far as I know, the fastest in the market is Class 6. Class 8 does not exist, you' ve made a mistake. Now, since last Monday, with Black Pearl 1.6 WWE installed, the device operates with no difficiencies, no freezing at all. Thats my news

kozalp said:
Is there a way to format the SD card from the device? I haven't tried that yet but I don't have a compatible card reader or an adapter either.
Click to expand...
Click to collapse
Try SKTools

ktsak said:
As mentioned in previous message, I've also tried with SIM card and NO SD and had the problem as well.
Click to expand...
Click to collapse
I just tried it hoping our problems might not be the same. I must point out that it DID make a difference in my case. I only managed to freeze it once since yesterday. (And I really tried hard!). And even then it was a different freeze than the other ones. The buttons still vibrated my device and I could still switch the screen on and off. I crashed it by opening 16 tabs in opera and then close opera, so it could be just opera crashing.....
The verry first freeze could have been the result of already corrupted data in memory since I didn't soft-reset it after I switched SD-cards...
So I still have some hope that formatting did the trick... some....
ktsak said:
Probably you also mean 8 GB and not Class 8..... you' ve made a mistake...
Click to expand...
Click to collapse
Yes indeed I misread the tiny 6 for a 8 .... Re-examining it with a magnifying-glass, I could just see the difference
So it is an 8 GB class 6 micro SD card...
ktsak said:
Now, since last Monday, with Black Pearl 1.6 WWE installed, the device operates with no difficiencies, no freezing at all. Thats my news
Click to expand...
Click to collapse
Well, that seems good news to me!
I'll use mine for a week or so, or untill it freezes on me again, and let you know.
greetz,
Pfeffa-rah

Pfeffa-rah said:
Well, that seems good news to me! I'll use mine for a week or so, or untill it freezes on me again, and let you know.
Click to expand...
Click to collapse
Last night i did install Black Pearl 1.7. This morning tried to open the device from StandBy mode, same problem No response. Tommorow morning I'm sending the device to the Sevice (local Reseller here in Greece) . Tired to flash again and again, in order to find a ROM that the device acts normally
Besides that, IMO this is not a ROM issue, nor other software issue. It is a HARDWARE problem

ktsak said:
Besides that, IMO this is not a ROM issue, nor other software issue. It is a HARDWARE problem
Click to expand...
Click to collapse
I am sorry to hear that the ROM did not help.
My experiments failed also. Yesterday my Blackstone froze again.
I agree with you that it must be a hardware problem. (again after using close all...)
I think I will have to turn in my device too then, and go back to my Tytn II.
Damn, i didn't like my Tytn II from the start. (well.. from week three or so...) But at least I can trust it not to freeze on me...
Does anyone have any sugestions? anything we didn't try before?
Plz. help.
greetz,
Pfeffa-rah

Running Mango on the Surround

I just followed the instructions here.
All in all, I'm very pleased with the results. Angry birds is a bit choppy and the 16 bit color still exists. Post here if there are any issues specific to the Surround.

It's actually smooth for a beta . I'm let down with the whole wp7 thing still tho.

Everything worked fantastically (well as good as could be expected for beta software at least) for a day and a half until the device auto-rebooted and is now permanently stuck on the white HTC screen. Whether this was caused by the Mango beta or it was just coincidence I'm not really sure as this screen error usually occurs from an SD card error from what I understand. All part of the game with installing beta software right?

hey lostinbeta,
I had the same issue as u did, i updated my ohone to mango and it worked for 3 days until it randomly rebooted and got stuck at the htc screen, i tried flashing a ROM for OS 7004 and also tried retoring it through the zune software, it restarted my phone and for the next 3 hrs my phone was still on the HTC screen and zune did not throw any error and was still continuing a never ending restoration, pls pls pls help me , thanx in advance

nikhil90 said:
hey lostinbeta,
I had the same issue as u did, i updated my ohone to mango and it worked for 3 days until it randomly rebooted and got stuck at the htc screen, i tried flashing a ROM for OS 7004 and also tried retoring it through the zune software, it restarted my phone and for the next 3 hrs my phone was still on the HTC screen and zune did not throw any error and was still continuing a never ending restoration, pls pls pls help me , thanx in advance
Click to expand...
Click to collapse
I wish I could help, but I could never get my surround working again. I considered it hard bricked and went back to my captivate. I never called HTC about it though, so you can try to see if you can send it in for repair if its still under warranty. No guarantees they wont catch why it happened and refuse warranty service and charge you though.

Did you try to install RSPL/HSPL then install stock ROM?

tuankm said:
Did you try to install RSPL/HSPL then install stock ROM?
Click to expand...
Click to collapse
I did. It just hangs at the white HTC screen forever (well til the battery dies lol) the only thing i haven't tried was changing the sd card inside the phone, but that's because I don't have a spare one and if it was a big enough deal I could just trying sending it into warranty to see if they will fix it for free instead of buying a new card.
Edit: I should say that I did not install an HSPL, but I flashed the official signed stock rom without a hitch.

Fwiw, I have had this happen on one occasion on the original 7004 build. I was able to get it working again, but not before I reflashed. The best you can hope for is to return the device and get a warranty replacement if flashing didn't do the trick.

problems with being stuck at logo screen
Hello All,
I bought my surround used (only 3 months old) and a month later it re-booted several times and finally ended stuck on the logo screen. Tried different methods of reviving the phone listed on here.... called att about warranty, they wouldnt warranty the phone because they said it had 3 sim registered to it, they said good luck but we are not going to help you. called htc and they had me send it in, couple days later, got a call saying water damage and it would be 170US and shipping for the repair. I had them send it back because i wasnt going to spend anymore money on it.
3 months later...
I opened up the phone last night and removed the internal micro sd card, left the slot empty and did a hard reset. viola... it booted up. Now, i was limited because there was no (at least not very much) memory available for photos, apps, or anything else, but the phone worked for calling
Went to the local walmart and purchased a sandisk class4 16GB card for about 30US. Opened the phone back up and installed the sd card and did another hard reset. Phone booted and I checked the memory, around 14.xxGB free after format. I have made 2 updates from zune, installed several apps, texted, called and sync some zune data, setup my gmail acct and sync'd my contacts. Phone has been working great, only 2 days but I think HTC has put in a bad bunch of micro sd cards in these phones because many people have had the same problem.
I just wanted to share this in case anyone has had the same problem. I am lucky as I had the torx and small phillips head drivers to dis-assemble the device.
Hope this helps. -thejaxster

thejaxster said:
Hello All,
I bought my surround used (only 3 months old) and a month later it re-booted several times and finally ended stuck on the logo screen. Tried different methods of reviving the phone listed on here.... called att about warranty, they wouldnt warranty the phone because they said it had 3 sim registered to it, they said good luck but we are not going to help you. called htc and they had me send it in, couple days later, got a call saying water damage and it would be 170US and shipping for the repair. I had them send it back because i wasnt going to spend anymore money on it.
3 months later...
I opened up the phone last night and removed the internal micro sd card, left the slot empty and did a hard reset. viola... it booted up. Now, i was limited because there was no (at least not very much) memory available for photos, apps, or anything else, but the phone worked for calling
Went to the local walmart and purchased a sandisk class4 16GB card for about 30US. Opened the phone back up and installed the sd card and did another hard reset. Phone booted and I checked the memory, around 14.xxGB free after format. I have made 2 updates from zune, installed several apps, texted, called and sync some zune data, setup my gmail acct and sync'd my contacts. Phone has been working great, only 2 days but I think HTC has put in a bad bunch of micro sd cards in these phones because many people have had the same problem.
I just wanted to share this in case anyone has had the same problem. I am lucky as I had the torx and small phillips head drivers to dis-assemble the device.
Hope this helps. -thejaxster
Click to expand...
Click to collapse
Good tip. How long did it take for you to take the phone apart in order to get to the microSD & then put it back together?