Database Users

weird glitches after installing activesync

installed activesync that came with my xda exec yesterday. it synced once and i was able to browse the files on the pda from my pc.
but now however, it won't sync, just says connecting on the pc end and no syncing logo in the status bar on the xda. upgraded to activesync 4.1, but still the same problem.
also, i can no longer bring up the phone screen, i can make calls from the contacts list and receive calls, but the phone screen no longer pops up (sound still plays after clicking the phone icon thou).
only got the xda yesterday and set it up into personal mode, installed clearview pdf reader from the cd.
no other changes.
any ideas?
does soft reset erase all your documents and contacts?
thanks.

Do a soft reset and the problem will be fixed.
Tip: XDA EXEC runs faster with less glitches in BASIC mode. Thought I mention it !

No, a soft reset will not erase any of your data. I would certainly start there. Do you (or a friend) have another PPC device to connect to your computer to see if A/S will work with that device?
I would think that since you just go it yesterday, today would be a good day to do a Hard Reset (if the above does not fix it). Chances are good you will wind up doing one anyway, so do it now to avoid further frustration and before you have a bunch of programs and data loaded.
Just my .02

Forgot to mention, soft reset doesn't erase anything, its like rebooting your PC.
Hard reset DOES erase, so be careful of this one !

i've just soft reseted it and now the phone screen works.
i changed the size of the icons and after the soft reset, they were back to normal. was this the cause of the phone screen problem?
i don't have another ppc around, but i can connect to my pc via bluetooth and transfer files both ways but not sync.
is there anyway to view/add/change the files on the xda without syncing/bt ie using the cable and windows explorer?
i don't expect to be emailing much from the xda, so is there any benefit to syncing?
i'll be doing a hard reset soon, the xda went into personal mode before i had time to read up waht the different modes did in the manual.
wifi & bt work very quickly thou, which is nice.

Don't know about size of icons thing as I haven't tried it.
The sync functionality doesn't just sync email, it does sync your calendar, notes , tasks and contacts too. It also syncs files for you.
You can set it so it syncs just the stuff you want it to sync including non (during setting up your sync just tick what you want synced or untick everything to sync nothing).

is there anyway to view/add/change the files on the XDA without syncing/bt ie using the cable and windows explorer?
i've had to soft reset the xda again as the phonepad was playing up again.
i'm going to hard reset into corporate mode, what do i need to save beforehand?
reading from another forum, i see that i have to save mms settings (done) and 3g settings (don't know where they are). anything else?
regards,
haroon.

is there anyway to view/add/change the files on the XDA without syncing/bt ie using the cable and windows explorer?
Click to expand...
Click to collapse
Do you want to never Sync or only when you choose ? If never Sync when you installed ActivSync it gave you wizard to configure what you want syncing, here you could have unticked everything.
i've had to soft reset the xda again as the phonepad was playing up again.
Click to expand...
Click to collapse
I kept getting that in Personal Mode, since changing to Basic mode I don't get the problem anymore. To change to Basic mode , click on your start menu then Programs then Install type.
Reading from another forum, i see that i have to save mms settings (done) and 3g settings (don't know where they are). anything else?
Click to expand...
Click to collapse
I have never used corporate mode before so I don't know. I did come across another post on this forum which had all the settings for corporate mode listed. Try doing a forum search for setup.

got it running in corporate mode now, all seems so good so far.
still won't sync thou, doesn't get past the connecting stage.
i'm going to try reinstalling activesync from the cd and uncheck everything from the setup wizard.
i'll post the results a bit later.
thanks for the info linux!

Have you checked your personal Firewall (and/or XP's built in Firewall) as this will prevent ActiveSync making a connection..
These are the entries in mine:
Control Panel > Windows Firewall > Exceptions Tab
1. ActiveSync Application
2. ActiveSync Connection Manager
3. ActiveSync RAPI Manager
4. ActiveSync Service
If you click on the first one > Change Scope
Choose (*) Custom List
Entry: 169.254.2.0/255.255.255.0
This is set the same for 1->3..
The 4th option requires Port 26675 open on TCP
As I understand it, ActiveSync 4.x creates a TCP/IP connection similar to a TCP/IP network connection so a Firewall can screw things up a treat.
Might also be worth checking in your TaskManager list for the following executables when you startup ActiveSync:
1. WCESMgr.exe
2. wcescomm.exe
3. rapimgr.exe
These relate to the executables that are setup in those 1-3 services in Firewall Exceptions.
Hope it helps..

Problems syncing with two PCs using Activesync 4.1

Hi all
I have a UK T-Mobile Vario with no modified ROMs or anything like that. I am having problems syncing with two computers using Activesync 4.1.
I'm not experiencing any of the usual AS problems, I can connect to both computers by USB or IR without problems. I don't have any firewalls other than the built-in XP firewall, and they have been disabled for the Vario connection on both computers.
From "out of the box", I set up a partnership with my home computer without problems. I then did the same with my work computer. However, when I returned home, Activesync did not recognise the device as one with which it had a partnership and started the setup wizard again. I had to go through the whole process again... then the same thing happened when I returned to work!
It's very frustrating because it takes so long to set up new partnerships, and I can't be confident that it is properly merging what has changed on the Vario with what is on the PCs.
If no-one has any better ideas I guess I will have to do a hard reset and reinstall AS on both PCs, but I'd rather it didn't come to that!
Thanks in advance

Did you resolve this problem? I have been fighting with my new 8125 to try and get it to sync with my computer at home and my computer at work. It just won't share the same partnership and you can only setup contacts and calendar with one of the partnerships. I have tried deleting the mobile devices from active sync on both computers and removing them from the sync configuration on the mobile device and starting again with no luck.
It tells me this "Your Pocket PC is already set up to synchronize with another computer (Windows PC). Please enter a name that will help you easily distinguish this computer from your other computer (Windows PC). " But if I name it something else I can only sync contacts and calendar with one of the partnerships. Very annoying.
I'm wondering if anyone has gotten the contacts and calendar to sync with 2 different computers (without configuration changes each time you sync). I had a PocketPC before (not a phone) and had no problems doing this.

This may not be what you want to hear, but I resolved the problem by uninstalling Activesync from both computers and doing a hard reset on the Vario at the same time. When everything was reinstalled it started working as it should. When doing the hard reset I also installed an updated ROM from T-Mobile for my device, so I cannot say with total certainty whether it was the reset or the new ROM that actually corrected the problem.

Does this mean you can successfully sync your contacts and calendar with 2 computers? Does it show just one item in the sync application on your mobile device?

I'm not sure if this will help you, but I have both my machines, the Universal and Wizard syncing with my work laptop and my home PC without any problems.
The Wizard is syncing Calendar, Tasks and Contacts with both machines...

impaler said:
This may not be what you want to hear, but I resolved the problem by uninstalling Activesync from both computers and doing a hard reset on the Vario at the same time. When everything was reinstalled it started working as it should. When doing the hard reset I also installed an updated ROM from T-Mobile for my device, so I cannot say with total certainty whether it was the reset or the new ROM that actually corrected the problem.
Click to expand...
Click to collapse
Ditto for me. I did a hard reset on my 8125, and reinstalled ActiveSync on comps. Original ROM, updated radio ROM only. Works like a champ syncing with 2 PCs.

That is good to hear that other people got it working.
Did you do any tricks to get this to work? Or did ActiveSync prompt you to create a multiple computer partnership?
What version of ROM do you have? I have 1.8.11.1 WWE and radio 01.09.11. I'm wondering what else is out there and I have heard about a 2.8.7.102 version, but it is prerelease.
Do you have ActiveSync 4.1 and Windows Mobile 5.0?

thomii said:
That is good to hear that other people got it working.
Did you do any tricks to get this to work? Or did ActiveSync prompt you to create a multiple computer partnership?
What version of ROM do you have? I have 1.8.11.1 WWE and radio 01.09.11. I'm wondering what else is out there and I have heard about a 2.8.7.102 version, but it is prerelease.
Do you have ActiveSync 4.1 and Windows Mobile 5.0?
Click to expand...
Click to collapse
I didn't do any tricks - Activesync on your mobile is happy to have two partnerships at once. I'm also using AS 4.1 and WM 2005.

no luck yet
Well I did a hard reset on my device and reinstalled active sync on both of my computers and still no luck. Very frustrating. It still tells me that my pocket pc is already set up to synchronize with another computer and I need to name it something to distinguish it from the other computer. I do this and call it "Home" and then I can't click on Contacts or Calendar b/c it says that it is already synchronizing with my other computer. It says I can turn it on after, but only after I clear the check box for the other computer and try again.
Maybe now I'll look into updating the ROM, but I didn't really want to do this b/c I'm not sure if I want to keep the device if I can't get this to work. Maybe I'll try calling Microsoft although I've already tried and gotten three different phone numbers of people to talk to and when I had called they weren't in the office at the time. So I tried searching some more and trying some different things and came across this great forum!
I wonder if my problem is because my 2 computers are synchronizing with different exchange servers. I did read this:
"If you want to sync your Pocket PC or Smartphone with 2 PCs with Outlook and the 2 PCs are both synchronizing with different Exchange servers, you need to use a registry editor on the mobile device and set the following key:
[HKEY_CURRENT_USER\Software\Microsoft\ActiveSync\EnableNonLocalCrossPollination] = (DWORD) 1
Source: http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
I wanted to try this but haven't found a free registry editor that works yet. I'll do this before the ROM.

FIXED
Changing EnableNonLocalCrossPollination fixed the problem.
I should have just tried that from the start. I paid the $20 for the Vidya Pocket Registry Editor 1.0.5 and changed the registry and now I can pick contacts for both home and work connections. Now to fix the problem of sync freeze

Synchronization error: must have been posted before

Hi there
I own an MDA Pro (T Mobile) for a month now. It had and has problems connecting through USB (have to check and uncheck it in Connections setting and restart Microsoft ActiveSync), but it stopped synchronzing and reports an error. Reinstalled the latest MS Active Sync version, deleted everything on both my PC and my PPC, but after reinstallation things still won't work.
I am sure I am not the first with this problem, but I did not find it posted here.
Is there any third party software instead of MS Active Sync?
When I backup on my SD card, does it back up my agenda information as well? (I actually don't need to synchronize, I need to back up)
*sigh* worked with a Palm for years, never had this kind of problems

my own answer
alright, this is what finally worked for me: I changed PIE's TEMP folder to save on my SD card. I now understand that my favourites are saved there as well (read before that people had sync problems because of that). Had to set it to default values and voila.. it syncs once again.
thanks (to myself)

HTC problem w/ ActiveSync to second computer

I cannot get my HTC to complete an ActiveSync with my second PC (a Laptop). After more than a week speaking with HTC and surfing for solutions, I can successfully sync with my PC#1 (Tower Computer) but can still not get a complete sync with the PC#2 (Laptop). I am only syncing Contacts, Calendar & Tasks. On the laptop, I can sync Calendar and Tasks, but Contacts has failed every time and with every attempted fix. I do have a large number of contacts (3925), but this syncs OK every time on my Tower PC. After a long period the sync process stops with the following error message:
“Desktop synchronization cannot be completed. Reduce your mailbox size by deleting some items and folders and try again. Support Code:85010017”
I think this odd in that I'm not trying to sync my mail folders
Following are my specs/setup:
Handheld Device:
- HTC HD (called Blackstone in US)
- Window Mobile 6.1
- ActiveSync 4.5.0 (build 5096)
PC1 (Tower):
- Asus P5N32-SLI Premium Motherboard
- Intel Core2 Duo 6600 2.4Ghz (Socket775)
- 4GB RAM (OCZ DDR2 800Mhz)
- Windows XP Professional SP3
PC2 (Laptop)
- Lenovo X60s (Type/Model: UK16DUK)
- Intel T2400 @ 1.83Ghz
- 80GB HD, 1GB Ram
- Windows XP Professional SP3:
I’ve tried all the obvious such as disabling AV and firewalls, deleting all contacts in Outlook and even recreating a new relationship between the HTC and Laptop. One additional note; on a few of the attempts it would end with the error above, but actually sync all of the contact multiple times (ie ending up with 7850, 11,775 or 15,700 contacts which are even multiples of the number I actually have. And yes I’ve ticked the box to “replace” not add in the Connection/USB setup page on device.
Thanks in advance for any help in resolving this problem.

try disabling tf3d (start/settings/personal/today/elements and untick tf3d) during sync

If your Syncing from outlook, the message is Right. Contact in outlook are part of your mailbox.
Here is somthing you could try.
Make a subfolder under contacts and put copy a few contacts in it.
Now configure active sync to sync only the contacts subfolder under contacts.
See if that works.
Or you can move most of your contacts to that subfolder en do a sync without ajusting activesync settings. That way there is less data to sync initially. If this goes well move some more contacts from the subfolder to the contacts folder.
Once all the contacts are synced you shouldn't have the problem anymore.

Bbonzz & Stief, thank you both for the replies. Bbonzz, I just tried the your idea of unticking tf3d but no joy. Stief, your idea of chopping the amounts up into smaller chunks may work as a one-off, but I’d have to redo this sequence at later points as (no offense to any MS employees on this forum), I would never trust a MS application with all my personal and business information; so the “real” repository for this data will always be my CardScan software for which I will infrequently make new transfers into Outlook and thus would have to do this “workaround" many times
One other item that may help troubleshoot is that after an Activesync with the offending second computer (laptop) it has sometimes loaded many blank contacts into Outlook and even after stopping and unplugging the cable Outlook has continued to add more.
It is actually doing this right now and is up to 301 blank contacts for which I’ll wait till it stops and delete them all.
... open for other fixes if anyone has any ideas

maybe is stupid as idea (it did the trick for me in the past when i had Palm), but worth try since you've nothing to lose
your 2 pc's have the same contacts database? I mean, if you delete everithing on laptop you don't lose anyting, right? If so, you could try to delete the contacts database on laptop, bacup the tower in a .pst, import in laptop. In this way you'll have the same image on both pc's, and all the contacts will have the same ID. So Activesync should simply verify that there's nothing new on laptop side, and finish the sinc. And since it's only the first sync that scans the entire database and compares with the entire database on handheld, next time you shouldn't have problems anymore

I've the same problem here

Guys ....
I had exactly the same problem. The way I solved it was to sync first old phone (I have new NB and PPC ... so I needed to migrate all info from old/home PC and Hermes to NB and HD).
so the working process:
1] I synced HD with home PC
2] Sync Hermes with NB
3] Sync HD with NB
......
done
no more "mailbox size failure" appeard ....
/ said with other words .... the process recommended by Stief should work as well - or better ... just migrate all data to NB not using HD and than resync HD with laptop.

bbonzz, thanks again, I've tried this fix. I imported the PST file from computer #1 to computer #2. Then, did full full HTC sync with computer2. IT WORKED. However, when I then try to sync with computer #1, it's back to same problem.
As HTC wash their hands of any Activesync issues, we're on our own. I've found a prgramm called XTNDConnect. Does anyone know if this could replace acctivesync?

i think it is an activesync / wm6 bug, and not a bug of the blackstone.
I had the same behaviour with my mda3 (blue angel)

The last solution i can think of, is a "partial" sync. It's a pain in the a**, since you have to sync back and forth, but could work.
What i mean is:
1. you have your .pst backup. Now delete everything everywhere but contacts, say, # to C, sync with your HD and sync with the other PC: since there are few contacts, you should sync without problems.
2. Now import in pc #1 or pc#2, where you want, the .pst backup (with the filter "do not import duplicates, of course), and delete everything but contacts from # to F and sync again with both PC's. Since #-C are already synced, you shouldn't have problem, because this time should be imported only contacts D-F
3. Go on this way since all contacts have been synced.
If this one too fails, i surrender

Activesync not working suddenly

Hi,
Need some help. Computer does not detect the phone anymore when connected. When i tried to launch activesync on the phone itself, It will start and shutdown immediately.
This is the second time it happened... First time, called up the service centre they told me the only option is to do a hard reset. Which I did... I really dun wish to do that again.
Anyone encountered the same problem?

I had the same problem, after some searching I discovered that if you open up the active sync on your HD2 (tools folder), click on menu, then on option, at this point you have a list of all the items you can sync with your windows outlook. As odd as this seems unclick the "task" and/or "notes", reset your HD2 and try to sync. That was the problem with mine and hopefully it's the same with yours. Hand it over to M$ for yet another glitch in there OS.
Hope it works out.

nope.. i can't even launch activesync from my phone...

Well that is beyond my knowledge a this point, if you can't even access the activesync prompt from the phone even when it's not plugged in, then I think you might have bigger problem than just a glitch. May I suggest flashing the phone... only other option I can think of besides a hard reset; which you say you've already done. Have you tried using a different pc?

Had same problem, had to disable fast usb on phone!!

just try a soft reset? has happened a couple of times to me and the soft reset fixed it.
Mike

soft reset doesnt help... its not with the " enable faster data sync " also.. other computers does not activate active sync too..
Seems like the activesync software on the phone is busted... it will start halfway and terminate itself before the program is fully loaded.

I have the same problem. I had to change outlook profiles on my computer (different issue) and when I tried to sync them, error. So deleted the PC set up on both PCs, and active sync would hang. So tried to remove the PIM file (rename it actually) and now AS will flash briefly and disappear, won't start. Woudl LOVE if someone had an answer...

try creating a new windows account with administrator access that's what do it for me

OK, figured this out, and now that I did I remember going through something previously with my TYTN II just like this. If you need to (bad program exit, Outlook locked, etc) reboot your PC. Also soft reset your phone. Use some file explorer to go to your root directory and rename PIM.VOL to something else. DONT RESET, Pim will reconstitute somehow...
Delete your autosync profile on your PC.
Connect the USB
You will have to go through all the stuff of a new sync, but at least it gets things reconnected. And it beats a hard reset.
PS, as other mentioned, notes can be problematic, best if you can delete all pwi files in your phone\my docs and resync. If some HAVE to be kept, move them elsewhere and sync, then move them back.