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I sent my poor baby away on tuesday, and today i got some bogus email basically saying that they're repairing it... WTF??
they said i could pay $55 for repair or not and pay $22 for return shipping... OR just tell them why this is wrong..
i feel so angered toward HTC, its like they dont communicate or something. they dont read the file... idk
i really i hope i just get a replacement unit. i dont want that defective phone for $530..
not happy
How'd you deal with my phone call? When I called I clearly told them that I wanted to get a replacement beforehand.
Carloswithac said:
How'd you deal with my phone call? When I called I clearly told them that I wanted to get a replacement beforehand.
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well its too late to call them now, so im gonna tomorrow. this better get set straight though. a half a grand on some metal and glass? this crap shouldnt happen
and when i called them before they said it'd defintely be replaced. what the fug
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
EDIT: Let me put it this way, for all those who don't understand...If Sprint guaranteed me a new phone when there's availability, that would be 100% fine with me, this is not the case, they want to send me a re-certified phone right after I just bought one brand new!
EDIT #2: Here's my logic...the phone is provided by Sprint (to Radioshack), Sprint pays a spiff (to Radioshack), my service is through Sprint (which is paying off the phone), and my contract is through Sprint.
Why does the fact that I bought it at Radioshack even matter!? Sprint is at the core of all of this.
It's like saying a have a 1 year warranty on an Sharp TV that Sears sold me and trying to take care of it through Sears...after that 30 days it's not Sears' problem. The service through Sprint is ongoing and this phone is part of it, how is Sprint not responsible?
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
lol wow lets give baby what he wants....
Neotelos_com said:
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
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My situation is similar. I planned on switching from AT&T to Sprint, however, now, I don't know what to do. I have two defective EVOs, bought from Best Buy, and I have called every Best Buy in a 1 hour driving radius from my home in order to locate one (5 or 6 of them), none had any AND they refused to even take down my information to call me when they came in. Basically, they just told me to screw off. I am free to call back whenever I want to check, but they refuse to hold it in store even if I find one. Apparently it's a first come first serve basis, since they already have my money, what do they care?
Best Buy told me to use my warranty, Sprint won't do me any good because I don't want a recertified phone, as mine isn't even two weeks old yet.
And it's sad, because I really like my Sprint service, but I don't have time to screw around driving all over the face of the planet, escalating issues, etc. I just want two working phones, and that's all. I don't want credits, I don't want freebies. I'll even buy two new screen protectors with my own money.
But, 30 days is fast approaching, and once that mark hits they're no longer liable to care at all about my issues, and I have a feeling that's just what will happen.
I'll try over the next two weeks to locate a replacement. Otherwise, I'll just have to cancel (and I feel bad for Sprint, as it's not really their fault).
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
themyst said:
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
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Does it effect credit score?
roybotnik said:
You android users are ****ing pathetic. You think everyone should have to hack their phone and superglue the screen on after paying $200 for it. I can see why the poster is pissed. HE BOUGHT SOMETHING AND ITS ALREADY FALLING APART. You have to sign up for a 2 year contract to get this thing and it falls apart in the first few weeks?
If the poor quality of the phone doesn't make everyone return it, then I'm sure the android fanboys telling everyone to 'suck it up' will. This type of stuff is the reason android will never be taken seriously.
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This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
swatpup102 said:
This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
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Read the post edit, maybe it will clear things up for your ignorant mind!
Neotelos_com said:
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
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The thing is, if you are paying for your insurance plan, they will cover it as long sa you have the phone and replace it 100 times if they have to or upgrade you to the next model up. It's a feature sprint is great with and will go out of their way to help you with. If your phone can't be fixed by simple methods in the store, you get a new one. Problem is, at the moment, there aren't any left in stock, so you may have to wait a little bit to get one. If you like the phone except for the hardware trouble, don't sweat it, they'll give you a new one as long as you own in and as long as you have the insurance plan for 7 a month. If you don't, then add it before 30 days and don't worry about your phone ever being defective.
roybotnik said:
U mad?
It's a ****ing phone. I can see why the poster would be pissed. His device (and SO MANY others) failed almost immediately after buying it and now he has no replacement.
It really doesn't matter what you think - in the end it's a horrible business decision by Sprint. They give people the option to cancel in thirty days, then sell people a phone that breaks in 2 weeks. I think the expectation of having it last longer is not extraordinary.
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That has 0 to do with sprint though, this will be HTC's problem. I'm not mad at all, I'm dumbfounded by the ignorance of people that are posting on some of these issues. Anything you buy could have trouble, if the company that sells it to you is willing to stand behind it and replace it for nothing, why sweat it? It's not like they are saying you're screwed haha you have to pay to fix with ti or live with it broke, they'll fix it for him free of charge, they just have to have one in first.
How in the world this justifies a post of how horrible sprint is and how they are stiffing their pre order customers I have no idea, how can you replace a defective item if you have nothing to replace it with?
swatpup102 said:
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
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either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
GHOST99K said:
either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
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That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
The issue imo is people come in with both guns blazing acting like add holes and wonder why it rubs people the wrong way.
swatpup102 said:
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
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You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
Neotelos_com said:
You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
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Say what?? Tell me, can you do a google search? Can you see sprints insurance policy? Better yet, can you make it to a sprint store and talk to a rep? They will tell you, if the phone is defective and you have insurance on it, they will replace it for you. If it's something you caused, such as losing it or absolutely destroying it, you pay a deductible and then get the phone replace. Obviously you've never been with sprint before, because not only do they stand behind this policy, they do it with 99% of the time no trouble. A quick trip to sprints site and google will verify this.
The attitude towards this issue hasn't changed at all, I simply don't get why someone would state in a thread that sprint is stiffing pre order customers. How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
Look guys just my opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
if it were me I'd return it, and buy from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
Sprint doesn't make the device so before you start comparing apples and oranges think about it.
swatpup102 said:
How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
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I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
Aridon said:
Look guys just my I opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
I itf were me I'd return it, and but from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
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Sprint retails to them, what the hell do you mean they can't tell where it came from!?
They register the device right in the store on contract, Sprint pays them a spiff...
Neotelos_com said:
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
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That's such a horrible mindset though. you're telling me you should be able to buy a defective computer, or car, or whatever, and with no insurance plan be able to just have it replaced whenever you want?
If you don't want the $7 sprint insurance, yet another quick search would show you that HTC has a 1 year warranty on the phone. you can send it back to HTC, and they'll send you a new one when it comes in stock. Or, you cna do what most people have figured out, and for $7 for the life time of the phone, take it to the local sprint store and get a new one for free. You think you can buy a laptop with no extended plan from the place you bought it and have them replace it for free if it's defective? You have to send it to the manufacturer to do so, same as this HTC phone. Or, add the insurance, and never worry about it no matter what.
I just don't see why this is so complicated! Go ahead and send it back to HTC if you don't want to spend the extra 7 a month, you can do that if you want, just be prepared to be without one for a few weeks, just like any other product that has this happen....
To me, you sound like the type that would go to a car dealer and buy a car, and if it has an issue after the first month or so you DEMAND a new car RIGHT AWAY instead of letting the dealer at least have a chance to look at it and see if it's something that can be fixed without much trouble. I can't stand those kind of people.
Holy ****, I bought my Evo at radio shack on launch day. I went to a different shack to see if the had any Evo's to swap out with since I had really bad screen separation and my screen was so unresponsive. So they didn't have any but the girl did look in the computer to see if any other store did. She said the Carmel,IN store has 2. So I rush over there and looked at the 2 they had. And to my shocking eyes, they was trying to give me a used scratched Evo. There was an other lady in there buying the other one. When they tried too activate hers, it came up as esn already activated. I was link her omfg... So my girl asked best buy which is next door if they had any Evo's and had 2 also, but they was brand new, so I canceled my line, got a refund from the shack and went next door.. Now I'm the proud owner of my new EVO will never do any business with radio shack ever again...
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Just because that particular store screwed up does not mean the majority are like that.
johnjjschmidt said:
Just because that particular store screwed up does not mean the majority are like that.
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True that. At first I had mix feelings about them but at the end they came through and were able swap me a new one. All in all you just have to find one that is helpful. Good luck to all.
I for one went to the Shack on Friday in a small town near me and not only did I get one but somehow it was only $168 with tax!!!! WOOT WOOT!
Probably a return
wraunch said:
I for one went to the Shack on Friday in a small town near me and not only did I get one but somehow it was only $168 with tax!!!! WOOT WOOT!
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The sales guy at the Shack by us lied pretty bad about the Evo and accessories. I'll probably won't go back to the one by me till he is fired or quits. Not too bad of a store though.
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What he said?
Luzer said:
The sales guy at the Shack by us lied pretty bad about the Evo and accessories. I'll probably won't go back to the one by me till he is fired or quits. Not too bad of a store though.
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Luzer:
What exactly did he lie about, if you don't mind me asking?
This isn't the first time I've seen posts about Radioshack trying to sell used phones. Its happened before. People wonder why I refuse to shop there.
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they sell used electronics so yeah, sure i can see them selling used handsets. ive seen stapled boxes of electronics many times.... no shock here.
Uhh.. I work for Radio Shack.. And know that, at our store, which sells close to 200 phones a month, does NOT sell used phones.. Remember, some businesses have shady managers.. I would contact that stores district manager.. Oh, and we'be sold over 70 Evo's since launch day, and only 2 or 3 swap outs.. And we're getting the replacements direct from HTC.
That's too bad about the selling of used phones but from the three stores I have worked in we never sold used cell phones. As far as other stuff goes, if a returned product seems to be in proper order we do put it back on the shelf.
Zardos66 said:
This isn't the first time I've seen posts about Radioshack trying to sell used phones. Its happened before. People wonder why I refuse to shop there.
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johnjjschmidt said:
That's too bad about the selling of used phones but from the three stores I have worked in we never sold used cell phones. As far as other stuff goes, if a returned product seems to be in proper order we do put it back on the shelf.
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Sometimes when a phone is returned, the associate/manager gets a little overzealous at losing a phone sale because they don't have any new ones in stock, and it's tempting to try to sell that returned one... trust me, it looks a little different from the other side of the counter. That said, not only is it not possible to sell a "used" Sprint phone, but it's against our policy anyway. The ESN doesn't clear from a cancelled account for a long period of time, so you'll rarely manage to get home with it in the first place. AT&T/T-Mobile phones, however... I'm sad to say that I'm not surprised people have sold them, but I would never, and have never, done such a thing or seen it done at any of the 6 stores I've worked at. Radioshack is also not the only company that's ever been accused of having this happen, BY FAR.
As for other products, yes, we do put returns back on the shelf, so long as they still work. I disprove of it on the grounds that it looks tacky, and we can't discount the price of the item... but, sometimes we don't have a choice. We certainly don't force people to buy the opened products
Xenithflare said:
Sometimes when a phone is returned, the associate/manager gets a little overzealous at losing a phone sale because they don't have any new ones in stock, and it's tempting to try to sell that returned one... trust me, it looks a little different from the other side of the counter. That said, not only is it not possible to sell a "used" Sprint phone, but it's against our policy anyway. The ESN doesn't clear from a cancelled account for a long period of time, so you'll rarely manage to get home with it in the first place. AT&T/T-Mobile phones, however... I'm sad to say that I'm not surprised people have sold them, but I would never, and have never, done such a thing or seen it done at any of the 6 stores I've worked at. Radioshack is also not the only company that's ever been accused of having this happen, BY FAR.
As for other products, yes, we do put returns back on the shelf, so long as they still work. I disprove of it on the grounds that it looks tacky, and we can't discount the price of the item... but, sometimes we don't have a choice. We certainly don't force people to buy the opened products
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I can't tell you how many times I've flat out told a customer that what they were about to buy would NOT work for what they were trying to do... but they dont listen to me, they go home, it doesn't work and they bring it back. And we're stuck reselling it opened. All because the jackhole refused to listen to the person who works at the store.
Or how many times people will just grab something and start to open it right there...then realize that it wasnt what they wanted. (Would've been faster to just READ the dang box instead of ripping it apart) And again, we're stuck reselling it.
When it's things like cables and connectors and whatnot, it's not a big deal, and most of the big stuff can be shipped out anyway. /shrug
On the upside, I once won $50 bucks off a customer when I bet him that what he was buying was wrong (he was a regular shopper, and a cool guy)
as for the OP, That's a pretty bad store to be reselling used phones. It's not even worth the hour it takes to get them activated right.
Bp3dots said:
I can't tell you how many times I've flat out told a customer that what they were about to buy would NOT work for what they were trying to do... but they dont listen to me, they go home, it doesn't work and they bring it back. And we're stuck reselling it opened. All because the jackhole refused to listen to the person who works at the store.
Or how many times people will just grab something and start to open it right there...then realize that it wasnt what they wanted. (Would've been faster to just READ the dang box instead of ripping it apart) And again, we're stuck reselling it.
When it's things like cables and connectors and whatnot, it's not a big deal, and most of the big stuff can be shipped out anyway. /shrug
On the upside, I once won $50 bucks off a customer when I bet him that what he was buying was wrong (he was a regular shopper, and a cool guy)
as for the OP, That's a pretty bad store to be reselling used phones. It's not even worth the hour it takes to get them activated right.
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Holy jesus, this is so full of truth I can't quote it hard enough. Every day, someone comes in for an ethernet splitter or some bunch of crap that we know won't work, and they insist on buying it anyway. Then, sure enough, back they come to return it. I especially hate when someone grabs say, a DC power plug from the parts drawer, even though you're telling them again and again that we don't have anything you can splice your laptop power cord with, and they look at you and ask if they can open it as they rip it open. It's like, NO YOU CAN'T OPEN IT, IT WON'T WORK. And then, they realize you're right, and now no one else will buy it because it's opened.
XD Sorry, had to rant. Today has been exactly that kind of day. But yeah; if we sent back everything anyone had ever opened, we'd barely have anything on our shelves. Phones; however, should never be resold. There're several reasons it's against our policy, privacy and quality control only being two parts of it.
The radio shack by my house does in fact sell used evos (as new)...but they tell you they are used. I was at radio shack putting my wife on the list for evos when someone returned one, the person directly behind the return ask if she could buy it. The manager sold it to her, as a new phone. A few nights later we got a call from the same manager saying they just had a return (because of battery life) and ask us if we wanted to purchase it as a new phone.
bwcorvus said:
The radio shack by my house does in fact sell used evos (as new)...but they tell you they are used. I was at radio shack putting my wife on the list for evos when someone returned one, the person directly behind the return ask if she could buy it. The manager sold it to her, as a new phone. A few nights later we got a call from the same manager saying they just had a return (because of battery life) and ask us if we wanted to purchase it as a new phone.
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Dumb ****,smfh,u just saw it returned, she dumb.
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wraunch said:
I for one went to the Shack on Friday in did I get one but somehow it was only $168 with tax!!!! WOOT WOOT!
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How's your returned resold evo,sir?
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bwcorvus said:
The radio shack by my house does in fact sell used evos (as new)...but they tell you they are used. I was at radio shack putting my wife on the list for evos when someone returned one, the person directly behind the return ask if she could buy it. The manager sold it to her, as a new phone. A few nights later we got a call from the same manager saying they just had a return (because of battery life) and ask us if we wanted to purchase it as a new phone.
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If they tell you it's used, then they aren't selling it as "new."
not that they should be selling it anyway...
Xenithflare said:
Holy jesus, this is so full of truth I can't quote it hard enough. Every day, someone comes in for an ethernet splitter or some bunch of crap that we know won't work, and they insist on buying it anyway. Then, sure enough, back they come to return it. I especially hate when someone grabs say, a DC power plug from the parts drawer, even though you're telling them again and again that we don't have anything you can splice your laptop power cord with, and they look at you and ask if they can open it as they rip it open. It's like, NO YOU CAN'T OPEN IT, IT WON'T WORK. And then, they realize you're right, and now no one else will buy it because it's opened.
XD Sorry, had to rant. Today has been exactly that kind of day. But yeah; if we sent back everything anyone had ever opened, we'd barely have anything on our shelves. Phones; however, should never be resold. There're several reasons it's against our policy, privacy and quality control only being two parts of it.
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The best are the ones that make you open something, verify that it works, and then try to buy a different, unopened one, of the same thing, because they dont want an already open one.
YOU MADE ME OPEN IT!!!!
Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.
Indirect said:
Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.
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So they don't carry it in the store and want you to call the number to get a free battery replacement..... Are you like 13 just call the number and get your battery, just be glad that the service is even offered.
Sent from my PC36100 using Tapatalk
As far as I know, Best Buy nor any other insurance offerings guarantee that they will just trade you a new battery immediately in-store.
Giving you a number and mailing you a new battery after calling them sounds like SOP.
MultiDev said:
As far as I know, Best Buy nor any other insurance offerings guarantee that they will just trade you a new battery immediately in-store.
Giving you a number and mailing you a new battery after calling them sounds like SOP.
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Sprint will replace
Sent from my PC36100 using Tapatalk
Khilbron said:
So they don't carry it in the store and want you to call the number to get a free battery replacement..... Are you like 13 just call the number and get your battery, just be glad that the service is even offered.
Sent from my PC36100 using Tapatalk
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That doesn't make any sense.
The best busy insurance is useless.
You're better off using the warranty because either way you're going to be without a phone for multiple weeks.
Meh BBY rarely carries batteries for devices in store... they might have the extended capacity ones but I have never seen them carry OEM batteries so yeah... this sounds pretty standard
It's the fact that I was annoyed at the situation that I have to call the number myself and all that instead of just going to sprint to replace my battery. It's annoying and I was already having a bad day. I had to vent. :3
Indirect said:
It's the fact that I was annoyed at the situation that I have to call the number myself and all that instead of just going to sprint to replace my battery. It's annoying and I was already having a bad day. I had to vent. :3
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I probably would have gotten on my phone and called my local best but store and asked how the replacement battery program worked before driving out there and waiting 45 minutes in line. If I am going somewhere to purchase anything that could be out of stock (expecially electronics), I will always call and see if they have it in stock. Going to a store and expecting for them to have something that you want/need without checking first is not their fault.
tgruendler said:
I probably would have gotten on my phone and called my local best but store and asked how the replacement battery program worked before driving out there and waiting 45 minutes in line. If I am going somewhere to purchase anything that could be out of stock (expecially electronics), I will always call and see if they have it in stock. Going to a store and expecting for them to have something that you want/need without checking first is not their fault.
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Furthermore, if you actually took the time to read and/or inquire about the battery replacements when you signed up, you would know that this is standard procedure.
Sent from my PC36100 using Tapatalk
bjb_nyj101 said:
you would know that this is standard procedure.
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And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
You're better off just using the HTC warranty.
mattykinsx said:
And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
You're better off just using the HTC warranty.
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Try and send Htc a cracked screen and see what they say
Sent from my HTC Shooter via Tapatalk
HSadler93 said:
Try and send Htc a cracked screen and see what they say
Sent from my HTC Shooter via Tapatalk
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I was referring to warranty concerns, not physical damage concerns.
That's what TEP is for.
Battery replaced on site, phone replaced within a day if service cannot be performed, deductible only if you damage the phone.
A lot better than paying $10 a month and having to wait a week [or up to three] to have a phone. [Which is just what the HTC warranty is like]
LexLuger82 said:
Sprint will replace
Sent from my PC36100 using Tapatalk
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From the warehouse, which usually takes a day or two.
Sunsparc said:
From the warehouse, which usually takes a day or two.
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Sprint replaces batteries on site
Sent from my PC36100 using Tapatalk
mattykinsx said:
And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
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I never said that the OP wasn't right for advocating against black tie. I'm replying to this:
Indirect said:
I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it?
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Not just this black tie insurance, but everything you sign up for in general; You should know what services you are signing up & paying for. Period. There should never be any surprises. *Even if* you "assume" that you'll be able to get something fixed/replaced/etc, it seems like common sense to call in before hand to make sure, rather than wast an hour of your time.
Honestly you could have stopped at "Don't use Best Buys Geek Squad"
The in house people are just plain dumb. Not naive, not just under-trained, not just lacking in the skill set to do the job but actual dumb.
I say this with every ounce of honesty I can in hopes that you guys for once believe something on the internet posted by someone you don't know.......
I actually got into an extended conversation with a person about a new computer and as soon as I saw he was just reading the description card I asked about the flux capacitor issues. He proceeded to ask his superior about it because he "wanted to be honest and find my answer instead of making up stuff". His superior proceeded to LOOK IT UP!!! until a listening customer popped in with "you only have issues if you have a hard drive that spins faster than 88mph". We laughed, they picked up on it, I left.
The GS employees are dumb. I don't use the above story as my only basis, that's an extreme example. The phone people are just reading a prompt, the inhouse people are just trained to go to the computer and "look it up". They have no real working knowledge of anything they are selling.
Indirect said:
Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.
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Click to collapse
Don't use "Best Buy" at all.
blizzard1017 said:
Honestly you could have stopped at "Don't use Best Buys Geek Squad"
The in house people are just plain dumb. Not naive, not just under-trained, not just lacking in the skill set to do the job but actual dumb.
I say this with every ounce of honesty I can in hopes that you guys for once believe something on the internet posted by someone you don't know.......
I actually got into an extended conversation with a person about a new computer and as soon as I saw he was just reading the description card I asked about the flux capacitor issues. He proceeded to ask his superior about it because he "wanted to be honest and find my answer instead of making up stuff". His superior proceeded to LOOK IT UP!!! until a listening customer popped in with "you only have issues if you have a hard drive that spins faster than 88mph". We laughed, they picked up on it, I left.
The GS employees are dumb. I don't use the above story as my only basis, that's an extreme example. The phone people are just reading a prompt, the inhouse people are just trained to go to the computer and "look it up". They have no real working knowledge of anything they are selling.
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The sad thing is, I wanted to work with geeksquad last year but then I found out the severe lack of knowledge in that group in general and I was appaled I have an extensive knowledge of windows and linux as well as the ability to remove just about every peice of malware by hand and I hate people that just scan with different tools that will eventually pick up something. Guess what best buy does to remove malware? Throw scans at it. I would much rather do all of it by hand so I figured I can do freelance virus removal for the time being and it has worked out wonderfully. I'm gonna try to convince my dad to just get me the sprint TEP plan and go from there. Atleast then I can find someone intelligent to fix my issues that I can't fix myself.
fenixjn said:
Meh BBY rarely carries batteries for devices in store... they might have the extended capacity ones but I have never seen them carry OEM batteries so yeah... this sounds pretty standard
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yeah, don't think I ever see batteries at Best Buy....you gotta read the small print when buying all that extra stuff from stores....especially when it involves them replacing something for free....
Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?
Omeer said:
Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?
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You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7
I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.
Richieboy67 said:
You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7
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I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/
tweaked said:
I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.
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Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...
Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.
tvdang7 said:
Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...
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LOL and here I thought I'd get more sympathy for a more emphatic loss
tweaked said:
Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.
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Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?
Omeer said:
Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?
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You'll be better off then limbo level. I am sure they have a service center in the states, and I bet they attempt to connect to it, Won't be able, stick it in the parts bin and then send you off a referb.
You at least "know" what is happening. Some them limbo's are clueless on what is happening.
I find this amusing. First AFAIK Google does not transfer warranties. In fact if you lookup the terms and conditions, you must have and "Maintain" a Google wallet account to get Google warranty. That said, when they sold out in 20 minutes, I looked on Ebay and there was a listing where in big bold red letters stated Google has a no questions asked warranty. I thought it was a horrible misrepresentation. ANyway...Good luck.
Omeer said:
LOL and here I thought I'd get more sympathy for a more emphatic loss
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Why anyone buys anything that might need a warranty from craigslist is a mystery to me.
Beating this to death....
But you seriously paid $650 for a $350 phone because you couldn't wait a little longer? Some people make ridiculous financial decisions.
Omeer said:
I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/
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You planned to make $650 back? Where are you located that they're going for $650? A 16GB in Chicago is hardly fetching $495 on CL.
Sent from my Nexus 4 using Tapatalk 2
I just bought mine off of Fleabay for $449.99 including shipping. I figured it was worth the extra $63.09 to get it a month and a half sooner.
Replacement of Nexus 4
Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Hi there, I found your post on xda-developers forum and as I have the same issue - bought expensive phone from Kijiji and now have a brick, I want to see how to go about it. Google said they will 'transfer warranty' but then days later they said it was an error. LG is saying to call Google and are quite rude about it. The phone was new from never opened box bought in February?
How did you do? Did you get a repaired or a new phone? And do you have any advice in dealing with LG?
Thanks,
Bianca (I am in Toronto, Canada)