Related
I have used SENA cases for various devices. They are of good quality and functional. I emailed them regarding a case for the Kaiser. Below their reply. So if more of us are interested, they may decide to make one. Email them to [email protected]
**************************************
"HTC TyTN II (Kaiser) Magnetic"
I am sorry we do not have a case for this device created. As I understand it no US carrier plans to release this device so sales projections for a custom cases is extremely low, management is currently reviewing the data that would support creating a case for this device, if customer demand supports a custom designed case then they will go forward with manufacturing a case at this time inquiries are at or below 4 per week, if you belong to a forum of users who want to do a write in campaign that may push the designs into progress. We continually evaluate customer requests, if we make it in the future. I will notify you, if/when we make a case for it.
If we can be of further assistance please let us know as we strive for customer satisfaction.
Your business is very important to us and we would like to do our best to meet or exceed your
expectations. Be assured that we value you as a customer and want you to know that our company
will continually strive to manufacture only the finest quality products.
The best compliment Sena Cases can receive is for our customers to refer our products to family
friends or others in the PDA Smart Phone community.
If you have any future questions, please feel free to contact me by e-mail or any customer support
staff member by calling 866-271-73362 ext 1
Sincerely,
Rhonda
[email protected]
Watch out if you get a magnetic case. I've heard the sliding sensor is magnet-based and using certain magnetic cases might trigger the Kaiser to think it has been slid open. This of course would wake it up and potentially affect battery life as well as unintentional phone actions.
I can't confirm this, but I read this somewhere, from a poster who was using a case with a magnetic closure.
I read about the magnetic case issue as well.
I read it depends where the magnets are located, so this something a goo manufacturer should take into account.
You might inform senacases that AT&T will be releasing this phone as the "Tilt" in the US very soon, and when they do, there will be a flood of customers. Point them to this site for research, there's even photos!
E-Mail sent!
RemE said:
You might inform senacases that AT&T will be releasing this phone as the "Tilt" in the US very soon, and when they do, there will be a flood of customers. Point them to this site for research, there's even photos!
Click to expand...
Click to collapse
Done last week, and gotten the following reply on Friday 28th:
Thank you for the update, our designer had told me that HTC TYTN and HTC TOUCH were not going to be released in the US, I will forward your e-mail for review. I appreciate your feedback.
I sent the email already. I hope they listen to us quickly...
I just sent an email. I have purchased several Sena cases for various gadgets. I bought my Tilt on Friday (10/5 ... release date) before noon. Of three AT&T corporate stores in my area (Frisco, TX), only one had any and they only had three. I went in to buy two and they only had one left. Looking forward to getting a nice case to protect this beauty of a phone. I'm handling it with kid gloves. I'm sure it won't be long and I'll be tossing it my pocket where my trusty 8125 has been for the past 18 months.
kahibbi said:
Of three AT&T corporate stores in my area (Frisco, TX), only one had any and they only had three.
Click to expand...
Click to collapse
I'm in Frisco too
I went over to a corporate store in Lewisville last Thursday to get my Tilt.
I also sent an email to Sena. I have their cases on my x50v and iPod... hopefully they get something out soon for the Tilt.
Use the Palm Treo 750 case from AT&T stores. It fits the Tilt like a glove and has the swivel belt clip.
Store called ...
PlatinumGTI said:
I'm in Frisco too
I went over to a corporate store in Lewisville last Thursday to get my Tilt.
I also sent an email to Sena. I have their cases on my x50v and iPod... hopefully they get something out soon for the Tilt.
Click to expand...
Click to collapse
The Frisco store got another shopment today. I was planning on buying two phones and only got one. It's a really long story, but the cute little blonde douche-bag let the second one get away while I had told here I wanted two the second I walked through the door. She didn't immediately bring two out so the other one was sold by another sales clerk while I was there. Do NOT talk to the cute blond at the store ... she's EVIL!
Anyway, I talked to the manager and he offered to hold one for me when the next shipment came in. I got a call today, so I'll go get my wife's phone tomorrow.
I also sent an email to Sena and this was the reply I received:
"Thank you for the information. We will definitely release a case for it. Currently, it is still on the design process. I can notify you as soon as it released."
Horizontal Sena Case
I have a horizontal Sena case that I had for my (dare I say it..) Treo. Fits perfectly and works well with my Kaiser. No problem with the magnetic closure waking up the device. Only issue is the belt clip - it's one of those that just hook over your belt and works fine as long as you're not bending, stooping, etc., which can dislodge it. Lost a phone that way once!
I sent an email to Zagg asking them whether there would be an invisible shield available for the TP any time soon and it got this email:
=====================
Thank you for contacting ZAGG, home of the invisibleSHIELD! My name is Stephen and I appreciate the opportunity to assist you.
Thank you for your recent email regarding an invisibleSHIELD for the HTC Touch Pro. We currently do not have an invisibleSHIELD created for this device but have been looking for an opportunity to do so as we consider this a ‘hot gadget!’
We are willing to create an invisibleSHIELD for your HTC Touch Pro absolutely free of charge. We are willing to waive the customer order fee ($9.95), the installation fee ($10.00) and the cost for the invisibleSHIELD itself – a value of $24.95! All we ask is for you to mail in your device to our office so we can take proper measurements and ensure that the invisibleSHIELD we create meets our high design standards. Mailing in your device will be your only cost for this order.
We do require that you send in your device using a traceable method and we suggest UPS Ground as the cheapest option. We also require that your shipment is fully insured.
Our shipping address is:
ZAGG Inc.
3855 S. 500 W. Suite B
Salt Lake City, UT 84115
Please be sure to include your name, mailing address, contact phone number and valid email address so we can communicate with you during this process and create an order for you in our system. We also ask that you please have your device to us by September 23, 2008 which is 2 weeks from today, in order to take advantage of this special opportunity.
When your invisibleSHIELD is complete we will ship your device back via UPS Ground, traceable and insured, free of charge to you.
Please let us know if you have any further questions or concerns.
Thank you for choosing the invisibleSHIELD. We appreciate your business
=====================
Unfortunately i cannot miss my TP, since it's a company phone, but if there is anyone else interested i'd be glad, because i'm really looking forward buying an Invisible shield to protect my precious TP.
So anyone who can miss their TP => apply now! When asking permission if i could post this email here in the forum, he also mentioned that the more inquiries they got the more likely they would introduce it. So mail them!
I got the same response and it's great but I'm not shipping my TP from the Netherlands to the USA since it would take ages for me to get it back and cost more than wait and purchase an Invisible shield for my TP when it becomes available.
bozotheclown said:
I got the same response and it's great but I'm not shipping my TP from the Netherlands to the USA since it would take ages for me to get it back and cost more than wait and purchase an Invisible shield for my TP when it becomes available.
Click to expand...
Click to collapse
Amen, and I know they are a trustworthy company but I don't trust the shipping services to get it back to me lol.
Must say you guys are lucky they even replied
I also popped them a mail a few days ago about a full body suit for the TP and they didn't come back to me at all.
I think I will also pass sending the phone to the US though... Might be better if somebody a bit closer takes that up with them.
Why don't they buy one anyway? Or request a sample device from HTC to build the shield on? shouldn't be that hard for them...
Do hope to find something like their full body protection in the near future. not so very happy with the default 'protection-tube' from HTC
greetz
DicE
Well if they still have the offer next month when they release the HTC Touch Pro here in the US for the Sprint network, I'll consider sending my unit in. I'm trying to hold out and get the Touch Pro, however the Diamond is awefully inviting (since it's available today).
seems to be a standard reply...
Hi,
(@WDawn)
I got the same answer back as you, when i wrote them last week...
Unfortunate I'm here in europe... and shipping would cost ca 3times more then the "Shield" himself
And missing it for more then one (business-)week...
@DicEvsTytnII
Did you got a confirmation-email back, that they got your email?
@channeman
So i think that you will get the same offer, when you contact them (nicely).
I, do not only I believe, would be totally grateful if you would do this.
Would you?
Do you got your HTC Touch Pro already?
Keoma
@keoma
yeah, eventually I made another request on the website to get a TP full body shield and now they did reply. With the standard msg though. "send us your TP and we'll make one for you free of charge blablabla..."
Not really an option for me either
hope somebody does it though. Really holding out on buying something else...
DicE
i recieved the same message. i sent a reply asking what is the turn around time.
i am in the US and i plan on sending my unit in overnight, that is if they can return it in a timely manner.
I will keep you posted.
Hi,
@DicEvsTytnII
As you can see, sometimes patience can be a big advantage
@chellie
This would be very nice from from
Thanks to keep us uptodate.
Keoma
I recieved the message :
"Thank you for contacting ZAGG, home of the invisibleSHIELD! My name is Stephen and I appreciate the opportunity to assist you.
Thank you for your recent email regarding an invisibleSHIELD for the Sprint HTC Touch Pro. We are currently awaiting for the release on October 19th, as we consider this a ‘hot gadget!’
We are willing to create an invisibleSHIELD for the Sprint HTC Touch Pro absolutely free of charge. We are willing to waive the customer order....bla bla bla
Still no Zagg invisibleSHIELD for the Pro.
I don't know about you guys in the rest of the world, but here in australia the stores have a dummy phone, which is actually the case (Housing) on the model on display, I'm sure that if the shield company contacts HTC they would be able to purchase one of these for a fee and then use it to make the shields...
Roman....
Don't even bother with Invisible Shield. I've used them before. They're anything but invisible, often not cut to the right size and shape, and have a horrible spongy feel, that is horrible for stylus use.
And even with their discounts, overpriced. only thing I like is their wet install method, very forgiving and plenty of time to do it. No need for the nekkid in the steamy bathroom poor man's clean room install method.
so they were planning to give you the shield for free, give you the insanely priced ($10!?) "install fee" for free and NOT pay for shipping back and forth?
hahahahahaha
Someone buy a dummy phone and send it to them lol and get your free invisibleSHIELD.
Screen shield included?
There was actually a screenshield in the box when I picked up my Touch Pro. It's pretty crappy (I've already creased it by sliding it in the case), but it could tide one over until the 3rd party shields are sorted out.
Agreed. Now I've finally got it, there's no way I'm letting it out of my sight, especially to send through the mail to some company I've never heard of just so they can take measurements for a screen protector. Don't they realise that if they asked HTC for measurements - or better still, just went out and bought their own device! - they'd be able to produce a cover in a matter of minutes?
I myself have this cover on mine, with the standard screen protector supplied in the retail box from HTC applied as well.
jincshop eBay Store - Hard plastic case
I'm sure they'll have more available, but you may just be able to get such a case from other online stores, too.
Well waits over guys cause zagg just got the screenprotector in stock
Use code scary40 to get 40% off your order at zagg. Today only I believe.
ucf713 said:
Use code scary40 to get 40% off your order at zagg. Today only I believe.
Click to expand...
Click to collapse
Awesome. Thanks!
Great Deal!
ucf713 said:
Use code scary40 to get 40% off your order at zagg. Today only I believe.
Click to expand...
Click to collapse
Who can beat 40% off! Just ordered one!
Thanks ucf713!
The story begins on October 26 (maybe a bit after). I go to the T-Mobile store in hopes of buying the ever-so-advertised White T-Mobile G1, but when I arrive they only have Black and Brown/Bronze. The representative at the store informs me of a "flaking" issue with the White they used on the phones, so they were being pulled. After some discussion we agreed that I can return at a later date, when the white G1 was available, and have my phone exchanged.
Some time near thanksgiving the white g1 was released, and I go to the store. the manager refuses to exchange my phone "simply over the color". I continued to explain that I was promised by a rep a white one, and he continues to ignore me (very professional )
After I arrive home, furious, I call 611 and ask them about exchanging. They inform me that it is not possible to exchange colors past the 14 day grace period (which was impossible considering the date I made my purchase.)
In conclusion, I am now stuck with this ugly black G1 and T-Mobile refuses to follow up with THEIR mistake.
I've emailed [email protected] the following email (somewhat just to bother them for being such dicks)
To whom it may concern,
My family and I have been loyal customers to T-Mobile for well over 5 years now. We still hold and cherish "antique" Voicestream sim cards from the days of our first cell phones. We constantly use, and love, every last bit T-Mobile has to offer. My brother and I have recently purchased the new T-Mobile G1. As a developer I am thoroughly enjoying the phone, and T-Mobile's great knowledgeable customer service of any question I may throw at them. I've enjoyed ever last moment with my G1 other than one slight defect. When I went to purchase my device, within the first or second week of the G1's release in Florida, they were advertising black, bronze/brown, and white. I inquired about the white devices, seeing how none were out for display any more as they were in a previous entrance, and was informed that due to a "flaking" issue with the paint that the white devices will be held and released at a later date. After thanksgiving, when the devices launched, I tried to go back to the store and get my black G1 exchanged for the delectable white beauty, and to my dismay was shunned by 3 different representatives. After becoming infuriated, I gave a call to T-Mobile customer support in hopes that someone may be able to resolve this issue. But alas, the representative informed that out of the 14 day grace period I had no chance of swapping my device for one of another color. This is insanity, why should I have to keep this dreaded disgusting device simply because of an unwritten rule that seems to be
holding me from my desire. If someone can please contact me about this issue and have it resolved please use the information provided below to do so.
Thank you,
Steve ***
Cell: ***
Home: ***
E-Mail: [email protected]
Account Owner: *** ***
Click to expand...
Click to collapse
If anyone has any information, or is willing to trade / buy a G1 to help the cause, please post here or PM.
Gotta love brick and mortar employees. I would be surprised if that email does anything for you. This is exactly why I always ask for printed documentation for any non standard request granted by a business.
Wait....
You got lied to buy a sales consultant making almost min wage? Say it ain't so....
Should have gotten something in writing by a manager...
I doubt you will get much response, especially considering how long ago you purchased the phone.
The deal really was too good to be true- I don't know of any retailer that would encourage you to buy and use an item only to return it in used condition in exchange for the same model in new condition only in a different color.
^^im with you on that. But i have heard of the insurance company sending out different color g1's. so maybe if you lose it or something like that you might get lucky. Anyways you should have waited buddy.
Hey you never know. I got a bait and switch happen with xbox support one time. I sent back a media center remote and got back a DVD remote for the original xbox. They said that they dont have the media center one anymore. So I *****ed that the DVD remote was like 20 bucks and the MC one was a lot more. Well they agreed to send me 2 full games, and I could return them to a store to get my money back, so I agreed because they had no other option. Then they sent me the games in a cardboard sleeve. Boy was I pissed. I called back, and they said to bad. thats what you go. All the way up the support line. This went on for almost a year no less. From the time I sent my remote until they sent me the wrong game back. And the smart ass support manager was like if you dont like it you can contact Bill Gates. So I did, with the guys name. I sent a nicely worded letter to Bill Gates, and I got the full retail version of the games in a over night package. So big companies do tend to listen when you go to the boss.
Guess your stuck with the dreaded disgusting device i have lol
Well guys got a call back from corporate today and I'm getting my phone exchanged
They're shipping my device today, but charging my account. When I get my new device, I send my old one back and get the money credited back to my account.
Hey all I figured I'd post a little review on the service I've had through Samsung on getting my phone repaired and keep you updated along with ask any questions if anyone had any.
Reason for Repair - Phone had developed lots of wiggle on the screen and my keyboard was getting scratched and scuffed when I slid open the phone.
Heres a time log -
12.20.10 - Requested Service over the phone cause online tried to charge me $70 for repair. Service rep was happy to help me file a service request along with give me 2ND Day Air, shipping where as online it was like $15 and ground was free. So I printed out the labeled, stripped my phone ( battery, battery cover, microsd ) packaged it up and sent it off next day.
12.23.10 - UPS tracking says it was received but no updates from Samsung.
12.24.10 - 12.27.10 - No info from Samsung.
12.28.10 - Samsung marked as received and gave me a link to track my repair progress ( Didn't work ) Called Samsung and rep told me that the technician had received my phone and was diagnosing it.
12.29.10 - Visited the website and around 5:00pm tonight, Tech updated the repair notes on the website - "REPLACED LCD, FLEX, TOUCH KEY PBA, LOWER, KEY PAD AND FRONT"
So so far I'm beyond happy and am just eager to get my phone back!
UPDATE :
12.30.10 - Received an email saying the item was shipped today again 2ND Day Air, So I'm hoping I get it tomorrow night, their located in Texas and I'm in California, so I'm crossing my fingers!
Sincerely,
D3luSi0n4L
I wish I worked at a place that took apart phones and replaced parts. Where do you apply for jobs like this?
arashed31 said:
I wish I worked at a place that took apart phones and replaced parts. Where do you apply for jobs like this?
Click to expand...
Click to collapse
Ya honestly that would be such a fun ass job, I mod blackberrys, but I've always wanted to get a spare bad esn epic 4g, just to take it apart and what not =D
If anyone has any info on this definitely post it up here!
Sincerely,
D3luSi0n4L
From what I understand about 90% of cell repairs are done by touchstone wireless. I looked into their east tennessee plant and based off what I read that particular location us not the best place as far as atmosphere goes. If you google them you can see if they have jobs close by.hope that helps.
Tenny
Sent from my SPH-D700 using XDA App
You can always start your own mom & pop repair center if you believe you have the experience the customer service skills.
Start you own business! Live the American Dream.
I purchased my Galaxy 2 7" Tab right before Memorial Day. It worked perfectly for the first 35 days. Then it would just die and the only way to revive it was to plug it in, wait 5 minutes, unplug it, then hold the power button for 60 seconds. It would come back to life but the first time the screen turned off it would not come on and the above procedure had to be performed again.
I emailed Amazon and was pretty much told "Talk to the Manufacturer" OK, fair enough. Despite the fact that my family spends thousands per year at Amazon, I understand. Samsung phone support asked me for a detailed description of the problem. I stated exactly what I had to do to get the device to work. They assured me it would be noted and sent me a return shipping label. About 2 weeks later I get an email that says my device was repaired. The issue was noted as "Dead (Intermittently)" and that was it. The repair...."S/W Upgrade (External Factor)". I thought, WTF, no way that was software.
The device was returned today with numerous scratches and what look like pry marks on the rear cover. The device was PERFECT when sent in. So I fire it up and the screen shuts off and the device is doing the EXACT same thing it did before I sent it in. I called Samsung back and kept getting put on hold and was eventually told I had to send it back yet again. I asked why as obviously they did nothing to fix it the first time. They said that if it comes back again with the same issue I *might* be able to get a new device. I also asked why my device was cosmetically damaged and as you can expect, the CSR gave me some BS about how careful they are. Really? They pried my back off, scratched it, nicked it, and that is what they call being careful? To top it all off, it was shoved into a box with absolutely no packing material and was banging around in the box. Even if they do actually repair it, what are the odds it makes it back again without being damaged further?
All in all I'm very frustrated with Samsung support. I understand electronic devices fail, but they should actually be able to fix the device on the first return. Especially when the problem is so obvious. It's like they don't even care. I will certainly think twice before buying another Samsung product.
I certainly can sympathize but you know they all pretty much are the same. I've had similar experiences with HP, Dell, Toshiba, and Sony over the years and that's just with electronics. My latest was with a IKEA desk I purchased which showed up damaged sent back just so they could send me another damaged one. We can only blame ourselves and parents who passed on buying products and services from reputable companies to buy from the low price companies. Its become so standard practice that they all pretty much operate this way now. Costs too much too care and we the customer don't buy from companies who care. Plus its all about the shareholders.
With that being said. Thank you for sharing your story. It just may make a difference when I purchase my next device. Damn, who am I kidding. It will make a difference. I don't want to deal with companies like that.
You're right. I usually buy my electronics from Best Buy. I have always had great customer service, especially when I get Best Buy Corporate involved. I purchased 2 Asus Prime tablets at Christmas last year. One for me and one for my son. The GPS never worked but we kept waiting for the magic firmware fix that never came. WiFi was also weak. I sent an email to Best Buy Corporate and within hours I had someone call me, called my local store, and allowed me to exchange both for the TF700's. Some 8+ months after purchase. I buy a lot of stuff at Amazon but not typically electronics. I made the mistake of purchasing this at Amazon as I had a gift card I wanted to use. They have great prices but come day 31, forget about returning it for an exchange let alone 8 months later. I did send an email to Samsung NA headquarters so maybe they will make sure it is fixed or replaced the second time around. One can always hope...
Mike02z said:
You're right. I usually buy my electronics from Best Buy. I have always had great customer service, especially when I get Best Buy Corporate involved. I purchased 2 Asus Prime tablets at Christmas last year. One for me and one for my son. The GPS never worked but we kept waiting for the magic firmware fix that never came. WiFi was also weak. I sent an email to Best Buy Corporate and within hours I had someone call me, called my local store, and allowed me to exchange both for the TF700's. Some 8+ months after purchase. I buy a lot of stuff at Amazon but not typically electronics. I made the mistake of purchasing this at Amazon as I had a gift card I wanted to use. They have great prices but come day 31, forget about returning it for an exchange let alone 8 months later. I did send an email to Samsung NA headquarters so maybe they will make sure it is fixed or replaced the second time around. One can always hope...
Click to expand...
Click to collapse
I should email best buy and raise hell about my tab. Maybe I could get a new one or allowed to upgrade to a 10.
Thanks for sharing. I love my three Samsung devices and I'm upset for you. They should treat us, the customer a lot better. I've spent a lot of money on my toys. We all have. Assholes.
I refuse to buy something like this online. I use the power of the receipt to its full potential.
OK, so as is my usual practice when I am unhappy with service a company is providing, I did some research and found the email address of the CEO/President of Samsung NA and sent a nice email. I did that last night and got a call from the office of the President of Samsung NA this morning. The nice woman reviewed my case and within 3 minutes said "We will replace your unit with a brand new unit". She asked if I had already sent my old unit back for repair. I told her it went out this morning. She said the day it is received I will get a new, unopened P3113 shipped via overnight to my home. She apologized multiple times. She then sent me an email with all her contact information and told me to contact her if I have any further issues or questions. As I have discovered, it's all about getting to the right level of support.
While I am still unhappy that Samsung was unable to fix my device the first time, and did cosmetic damage, I'm extremely happy with the way this was handled in the end. Samsung will keep my business in the future.:good:
That's awesome! I'm happy for ya bud. It also makes me feel good that they stood behind their product and took care of the most important person. The customer. Kudos for you as well for taking the time to do this right. Sometimes I forget we the customer have to make the effort to handle these kinds of issues correctly.
Mike02z said:
OK, so as is my usual practice when I am unhappy with service a company is providing, I did some research and found the email address of the CEO/President of Samsung NA and sent a nice email. I did that last night and got a call from the office of the President of Samsung NA this morning. The nice woman reviewed my case and within 3 minutes said "We will replace your unit with a brand new unit". She asked if I had already sent my old unit back for repair. I told her it went out this morning. She said the day it is received I will get a new, unopened P3113 shipped via overnight to my home. She apologized multiple times. She then sent me an email with all her contact information and told me to contact her if I have any further issues or questions. As I have discovered, it's all about getting to the right level of support.
While I am still unhappy that Samsung was unable to fix my device the first time, and did cosmetic damage, I'm extremely happy with the way this was handled in the end. Samsung will keep my business in the future.:good:
Click to expand...
Click to collapse
Gotta note also that first device was just plain bad luck.
Sent either from my p113 (gtab 2 7.0) or i997 (Infuse)
Ryanscool said:
Gotta note also that first device was just plain bad luck.
Sent either from my p113 (gtab 2 7.0) or i997 (Infuse)
Click to expand...
Click to collapse
Yup, I realize this happens. I suspect if I had not gone this route the device would have come back still broken and they would have probably made good anyway. I just saved a step or 2. I've been fairly lucky overall with electronic devices.
I just wanted to follow up on this. I did receive a new unopened Galaxy Tab 2 via UPS on Monday 8/27. The outer box was destroyed and the inner box was damaged but the device was perfect. I have been using it heavily all week and it has been performing well. While not the best service experience, at least Samsung made it right with a single email to the right place.
My advice to anyone experiencing poor customer service, with any large purchase, is to do a little searching and find the corporate directory and with any luck you can find the CEO/President's email address. These addresses are typically monitored by high level CSR's that can do things other CSR's cannot do. I have used this trick multiple times with multiple vendors and it has always gotten me great service. A well written email can do wonders. Good luck!
Glad it worked out well in the end Mike and thanks for the "tips" hopefully i will never need to use them.
:good:
Kudos to you Mike ! If we all do like you did standard of Customer Care will get raised to great heights.
Would you like to share your email so it might serve as a template/sample for others ?
Thanks !
Sure, in fact I will share both the email I sent to Samsung and the email sent to Best Buy about the Prime TF201.
Samsung:
Sent to Samsung NA CEO and President. IT was someone from the president's staff who called me the day after this was sent.
Hello Yangkyu-san,
My name is Michael SXXXXXXX and I have been a long time Samsung Customer. I have 4 Samsung HD TV’s, a Samsung Galaxy Nexus and a Samsung Galaxy 2 7” tablet along with multiple other Samsung products. I’m writing to you as I’m very frustrated with the service I have received on my defective Galaxy 2 7” tablet. The device was purchased at the end of May from Amazon. Right after my return period expired, I started having problems with the device. It would just die and the only way to restart it was to plug the cable in, unplug it and hold the power button for 60 seconds. I called Samsung and they took all my information and said I needed to send the unit in for repair. I clearly explained the symptoms in detail and the CSR said he made all those notes in my repair order.
After 10 days, I received an email stating that my unit was repaired. The Issue summary was simply “DEAD Intermittently” and the fix was “S/W Upgrade (External Factor)” The Service ticket number is 4115XXXXX. The unit was returned today and within 5 minutes was exhibiting the exact same behavior. I again called Samsung service and was told I needed to return my unit yet again. The new ticket number is 411XXXXX.
I am very frustrated that despite sending this unit in for repair once, I need to send it in yet again and be without my device for another 2 weeks. I understand electronics break but what I don’t understand is why I need to return it again after sending in for repair once. I asked if I could just get a new device since it appears to me that the repair center is unable to repair it. I was told that if it comes back again unrepaired, I *may* qualify for a new unit.
I use this device for work and cannot afford to continue to be without it. Now I must wait another 2 weeks before my unit comes back hoping it is repaired properly this time and if still broken then I may be able to get a replacement? Adding additional time to my wait for a fully functional device. I honestly expected much better from Samsung support. It should also be noted that my device was in perfect cosmetic condition when sent in. When returned there are scratches on the back and what looks like pry marks on the back cover. I did not expect to have my device damaged cosmetically along with it not being repaired properly.
Please let me know if there is anything Samsung can do for me. I am returning the Tablet tomorrow, again leaving me without a major work tool for yet another 2 weeks and hoping it is actually repaired and not damaged further. Thank you for your attention in this matter.
A lifelong Samsung customer,
-Michael SXXXXX
[email protected]
[email protected]
215-xxx-xxxx
I received a call the next day and a follow-up email is below:
Mr. SXXXX,
As per our phone conversation, my contact information is below.
Thanks,
Heather XXXXX
NAHQ CSD VOC
Samsung Electronics America, Inc.
85 Challenger Road, 7th Fl
Ridgefield Park, NJ 07660
[email protected]
O: 201-373-XXXX | M: 973-590-XXXX | F: 201-329-XXXX
Office of the President: 1-888-480-XXXX
Below is the email I sent to the CEO of Best Buy regarding my defective Prime tablets:
Dear Mr. Mikan,
I’m sorry to bother you but I feel I have to report issues I’m having with products purchased at Best Buy back in December of 2011.
I purchased 2 Asus Prime tablets for Christmas. One for my son and one for myself. We have had nothing but issues with these tablets. The GPS does not work on either tablet at all. Even after getting the free GPS dongle we cannot get GPS to function. We also have horrible WiFi. I spent hundreds of dollars to upgrade my wireless thinking that would help the WiFi issues. That did not help.
Recently, I started reading where many people are having the exact same issue that I am having. I understand these are design defects in the Asus Prime TF201 and cannot be fixed. Many have returned their ASUS prime tablets in exchange for the newer TF700 table at Best Buy. Even those having their Prime’s longer than I have had success. I tried to do this but was basically laughed at and told “No way”.
I have been a loyal Best Buy customer for years and spend several thousand dollars per year at Best Buy stores and at Best Buy online. I’m just asking to be allowed to return by 2 defective TF201 tablets and get full crdit towards 2 new TF700 tablets. My understanding is the design flaws of the TF201 were fixed in the TF700. Below are my 2 order numbers. Anything you can do to assist a long time customer would be greatly appreciated.
BBY01-4355XXXXXXXX
BBY01-4322XXXXXXXX
Regards,
Michael SXXXXX
215-XXX-XXXX
[email protected]
On this request, I received a call about an hour after I sent it and the woman I spoke to asked which store I wanted to return my items to. Since it was after hours, she promised to call my local store and "see what she could do". The next day at 11:00 AM she returned my call, gave me the managers names and told me to take my 2 Prime's and dock in for full credit towards 2 new TF700's and the TF700 dock. I was in and out of the store in 10 minutes.
You have set a good example.
May be you could also guide us on how to find these "Premier" e-mail ids as i was once trying to reach Head of LG but could not find any Contact info
Thanks again
Bon-Joon Koo is the CEO of LG. From what I can tell, the email address format lg uses is last name first initial at lge.com so I'd try [email protected]. I found this by searching for less than 5 minutes. More diligent searching may find the exact email address. If you get a rejection keep trying different combinations.
silentvisitor said:
You have set a good example.
May be you could also guide us on how to find these "Premier" e-mail ids as i was once trying to reach Head of LG but could not find any Contact info
Thanks again
Click to expand...
Click to collapse
LG was good regarding my 6 year old tv.
Basically, the power board went out, and I was unable to purchase the repair parts.
They gave me a prorated refund of 300 bucks ( would have been more I'd I had receipt) almost enough to buy a new tv.
Sent from my HTC Sensation 4G with Beats Audio using Tapatalk 2