I noticed on googles site it says activate your phone? Whats that for? I clicked it but it says no phone found to activate. Do we have to activate our phones for our warranty or anything?
No, this is only if you're an new Tmo customer getting a nexus.
They'll take you through the process of getting your number xfered to tmo, etc.
Related
okay so i got the used galaxy s4 sprint from somebody, and it won't activate.
esn came up clean, but they said it won't activate due to some reason.
it' snot like someone is activated on that phone.
but the sprint told me that there is one weird thing he found.
when i go to about device > status > network says "samsung" not sprint
It might be an unlocked version. and i have no idea what that mean.
because sprint don have unlocked phone.
help me someone
I see that your phone number isn't programmed into the my number field and your MIN number isn't assigned either. I'm not on 3g at the moment so I don't know if the evdo rev a mode is the same mode as Sprint. Looks like you have a sim card in it because it's setting a tower. The phone's serial number needs to be programmed to your account and update the profile and prl and possibly needs the provisioning to be updated. A real Sprint employee could tell you what needs to be done correctly. I don't think unlocked phones, per se, run on evdo. That's odd that they can't give you a definite answer why they can't activate it. Take it to a different Sprint store.
Did you try doing a ##786# reset?
The phone might have been used on a prepaid service and was flashed.
Try a factory reset if it still won't activate take it to a sprint store.
Sent from my SPH-L720 using xda premium
2 things:
1) Flash the one click restore for Sprint and see if that fixes the carrier name.
2) If #1 doesn't fix the activation can you provide the error message?
Also, make sure the MEID matches between screen and back of the phone (behind battery).
If that doesn't that could also explain things.
I'm having the exact same problem. I was going to flash the phone to boost because sprint wouldn't activate, but I can't update the profile or prl. It when I try it just seems to activate hands free activation which fails.
How to get read of activation not completed message process? Due to such a kind advice on this board I got the phone to work with GSM and do not need Sprint service on it. Thanks
and nsnuyc
I would do what garwynn said double check the MEID inside the settings versus the tag located under the battery. Also confirm that the phone wasnt blacklisted after you purchased it. I have seen shady deals where you buy a clean esn phone as soon as you walk away with it the person calls Sprint on the spot and reports it lost/stolen. Where did you verify the MEID was clear directly through Sprint CS or a third party website like swappa or checkesnfree?
I just bought a galaxy s5 off craigslist and verified the imei # on swappa.com and it said it was ready to activate. But it turns out it's still on someone's account. I don't think it's stolen cause the guy at sprint said the last name on the account was the same as the person that sold it to me. It didn't have a SIM card in it so I couldn't tell it was still activated.
So is there anyway I can still unlock it and use it with verizon cause the girl I bought it from keeps acting like she is getting it removed but the account is in her grandmothers name and she is really sick
Neil_615 said:
I just bought a galaxy s5 off craigslist and verified the imei # on swappa.com and it said it was ready to activate. But it turns out it's still on someone's account. I don't think it's stolen cause the guy at sprint said the last name on the account was the same as the person that sold it to me. It didn't have a SIM card in it so I couldn't tell it was still activated.
So is there anyway I can still unlock it and use it with verizon cause the girl I bought it from keeps acting like she is getting it removed but the account is in her grandmothers name and she is really sick
Click to expand...
Click to collapse
A Sprint S5 will not work on Verizon, so even if you could unlock it while it's still activated on a Sprint account, it wouldn't do you any good.
Unless the person you bought it from is willing to refund your money, you're stuck with a phone you can't use.
bsweetness said:
A Sprint S5 will not work on Verizon, so even if you could unlock it while it's still activated on a Sprint account, it wouldn't do you any good.
Unless the person you bought it from is willing to refund your money, you're stuck with a phone you can't use.
Click to expand...
Click to collapse
Damn. We'll is there anything I can do to make it able to be activated on any network so I can sell it and hopefully get my money back? Other than just selling for parts witch I might end up having to do anyway
well she deactivated the phone and I got the MSL code from sprint and Verizon says they can activate it if I got it flashed to Verizon's software but now the problem is version dosent flash phones
Neil_615 said:
well she deactivated the phone and I got the MSL code from sprint and Verizon says they can activate it if I got it flashed to Verizon's software but now the problem is version dosent flash phones
Click to expand...
Click to collapse
You would also need the IMEI number to be entered into Verizon's system in order to access their CDMA network, and Verizon does not add non-Verizon phones to their system for that.
If she deactivated the phone, I would just sell it.
I have a similar problem with my galaxy S5 from sprint. I was told from 2 different sprint call center people that with the MSL code (which I already got) the phone can be used with another domestic company and also international.
From that point I started an account with T Mobile, but when I inserted the SIM card into my phone it doesnt recognize it and obiusly have no signal.
Ive tried different methods to get the phone into the GSM frecuency, even accesing to the Hidden Menu and choosing ONLY GSM FREC, tried to add an APN, and now I'm thinking to install a g900t ROM to make it work...
If anyone here can help me out with this or refer me to a thread that could help, I will appreciate that
Hi guys. Long time reader, been fortunate, but finally have to post a question.
Thanks up front, this forum is very awesome.
We are Verizon customers. I recently bought an SM-930P from a local guy. He's had his phone stolen, he got another, then it was recovered so he sold the replacement to me.
He called and made sure all was good and deactivated it before the sale.
Well from what I can tell, Sprint didn't push the unlock to the phone before he took it offline. From what I've gathered, the 930P is unusual in that it can't be manually unlocked via a code. Correct?
I called Sprint - (aside - boy it is very hard to get to a human being to talk to you if you aren't a customer) - the rep said, oh yes, the EMEI is OK, phone was paid off, we'll unlock it for you.
Yet it does not work.
Symptoms: My Verizon SIM won't work (just says invalid SIM), and when I tried a friend's SIM from their Spring S7 it also didn't work, said it was invalid.
Today I called Sprint back again, and this time the rep - this time it was somebody from the S7 tech group - said that the phone was still associated w/ the other guy's account. Since I didn't have authorization on the account she wouldn't do anything else. So now I have heard 2 different stories from Sprint.
Well, that guy is in the Army and can't be reached now to call himself.
So, I need to have it unlocked, but I'm stuck. I don't care about Sprint b/c I want to use it on Verizon.
Am I correct that the only option is to do a USB direct-connect unlock, like some people are offering as services (through eBay etc)? My understanding is that they manually update the phone so it thinks it's getting the unlock from the carrier?
And although I don't intend to use Sprint - what happens if, later, I or somebody else wants to put it back on Sprint if it has been unlocked this way? Will there be a whitelist issue with their records?
Thanks
RatLabGuy said:
Hi guys. Long time reader, been fortunate, but finally have to post a question.
Thanks up front, this forum is very awesome.
We are Verizon customers. I recently bought an SM-930P from a local guy. He's had his phone stolen, he got another, then it was recovered so he sold the replacement to me.
He called and made sure all was good and deactivated it before the sale.
Well from what I can tell, Sprint didn't push the unlock to the phone before he took it offline. From what I've gathered, the 930P is unusual in that it can't be manually unlocked via a code. Correct?
I called Sprint - (aside - boy it is very hard to get to a human being to talk to you if you aren't a customer) - the rep said, oh yes, the EMEI is OK, phone was paid off, we'll unlock it for you.
Yet it does not work.
Symptoms: My Verizon SIM won't work (just says invalid SIM), and when I tried a friend's SIM from their Spring S7 it also didn't work, said it was invalid.
Today I called Sprint back again, and this time the rep - this time it was somebody from the S7 tech group - said that the phone was still associated w/ the other guy's account. Since I didn't have authorization on the account she wouldn't do anything else. So now I have heard 2 different stories from Sprint.
Well, that guy is in the Army and can't be reached now to call himself.
So, I need to have it unlocked, but I'm stuck. I don't care about Sprint b/c I want to use it on Verizon.
Am I correct that the only option is to do a USB direct-connect unlock, like some people are offering as services (through eBay etc)? My understanding is that they manually update the phone so it thinks it's getting the unlock from the carrier?
And although I don't intend to use Sprint - what happens if, later, I or somebody else wants to put it back on Sprint if it has been unlocked this way? Will there be a whitelist issue with their records?
Thanks
Click to expand...
Click to collapse
I used the Android Doctor, a quick Google search will find it. Super easy, remote unlock...they will stay in contact with you and make sure your phone works before they charge you. Reasonable price. I've done my s7 and s7 edge. Both work flawlessly. I'm on Straight Talk/AT&T.
Just as an update - yes, after more reading what I learned was that the USB-key approach is the only solution to this.
I went through GSM-Zambia.com - pretty much the same as Android Doctor but slightly cheaper.
That did the trick.
Also FYI - once it was unlocked, I flashed the based G930u version firmware - the one intended for unlocked, non-carrier specific phones - instead of the G930p as intended for Sprint. No problems w/ it whatsoever, seems to have all the radio bands active AND no bloatware.
Only hitch was that I still had to call Verizon and work w/ a tech to activate it on their network b/c if you give the IMEI online to do it manually yourself it just complains that they don't recognize it as compatible.
I bought my phone used from a guy who said it was paid off. He even called T-Mobile to verify. I've been using the phone just fine for 3 weeks, but today my phone isn't working. It says phone not allowed for voice. I checked the IMEI number on swappa and it says it's on the whitelist, not blacklisted or reported stolen. But T-Mobile's site IMEI checker says the phone is blocked by T-Mobile and to contact them. I contacted them, but they need the original owner of the phone to call to get it unlocked. If it's a simple unlocking... can I just sim unlock using the guides here on xda to get the same result? Or do y'all think since it is associated with the IMEI number that it has to be cleared through T-Mobile's side of things too? I do not have T-Mobile but I have Mint Mobile who uses T-Mobile towers. Any info appreciated. Thanks.
I'm not aware of anyway to get the phone unblocked, as it's blocked by IMEI. I would try my best to get the original owner to call T-Mobile and give permission to unlock the phone from their service.
Pain-N-Panic said:
I'm not aware of anyway to get the phone unblocked, as it's blocked by IMEI. I would try my best to get the original owner to call T-Mobile and give permission to unlock the phone from their service.
Click to expand...
Click to collapse
That's what I was afraid of... Well, I'm trying to get back in touch with him and get him to call. Thanks.
So when I run a blacklist check by IMEI number it says clean and on whitelist... Not on global blacklist. The only site that says it's blocked is TMobile. Does this mean it could potentially be used on another carrier? Obviously I would have to go through the process of flashing it to international rom and sim unlocking, but is there a chance that it would eventually be blacklisted completely? Or will TMobile simply only block it from being used on TMobile like it seems to be now?
I purchased an Essential phone on eBay.
Excited to use my new phone;
I tried to insert my sim card
(I use Walmart Family Mobile which is under T-MOBILE)
and I get a screen saying
"SIM NETWORK UNLOCK PIN"
So confused I look up the IMEI to see if it is unlocked or not
It says CLEAN
other things it said:
"Error message: device is available"
"Device FED description: FED is in the past. Financial eligibility on the device has been met"
"Blacklist status: CLEAN(failed deactivation)"
"Activation status: device is inactive"
"Currently active: no"
Device FED met: YES
SPCS: YES
I tried rebooting the phone a few times. I tried going through settings but when I tried to select "automatically detect network" and turn it off, it goes to a black screen and the settings app crashes.
So I went into the recovery mode just to see and it says
PRODUCT NAME - MATA
VARIANT - SPRINT
BOOTLOADER VERSION - MATA-34cc3f5
BASEBAND VERSION - 2.0.c.4-M2.0.10
SERIAL NUMBER: *BUNCH OF THINGS*
SECURE BOOT - yes
DEVICE STATE: LOCKED
I have tried contacting Sprint they said they can't unlock with the account. The eBay seller has yet to get back to me and I'm frustrated. I tried contacting family movie and no one there knows a lick about anything other than how to read a script. I checked online with Family Mobile and T-MOBILE and both websites, after entering IMEI, I shouldn't have any problem and to sign up for a contract with them today! But talking on the phone family mobile said it is impossible to switch a Sprint phone over to them because you can't switch a Sprint phone to be used on T-Mobile. Which I know is baloney....
I just wanna use my phone with my same number and stuff... Idk why this is so difficult.
This may be a stupid question but I'm definitely stupid and uneducated in this department and would love some advice/assistance...
Please and thanks
I'd keep pursuing Sprint. Did they confirm it's SIM unlocked? If they said it can't be unlocked as is, then it suggests it's SIM locked. Only Sprint can unlock it but there is a thread about unlocking it yourself.
The phone may need to be reactivated on the seller's Sprint account and then unlocked. But Sprint has a time period a phone needs to be activated before they'll unlock it. That may complicate things more.
Contact the eBay seller since he/she locked it and therefore know the code, or, contact Sprint to unlock it, it is a relatively straightforward solution nowadays, service providers don't hold people and phones hostage like they used to.