My frustration with the Hero - Hero, G2 Touch General

Hi guys, I’ve had my Hero for some months – great hardware- unbelievably bad HTC sync software – how does this stuff get released at all? Is there any decent sync software available apart from the appalling HTC offering, in fact is there any decent business software at all? Simple things like billing several customers and uploading to PC?

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I am trying to grasp a concept...

Okay, I'm assuming you all bought your hero's for what it was capable of when you bought it, seeing as there were no confirmed updates from HTC and even Google scheduled yet, so why does the majority get annoyed when their phone misses out on the latest 2.2 update? It still has all the features you bought it for. Any update at all is a positive, no update is neutral since your phone didn't lose anything, it just didn't gain anything either. Besides the fact that our Hero's already have basic flash support and are ahead of most devices in functionality just because it was ahead of its time when it got released?
I am somewhere in the middle: somewhat content with my Android 1.5 Hero and somewhat annoyed at the lack of updates. I think the trouble all comes down to convergence. Let me toss a couple thoughts your way. Generally speaking, in the recent past people have:
1) Paid full price for a computer (laptop, desktop, etc) and then promptly go out at get what ever Internet service provider they want (cable DSL) etc. The computer works on any network.
2) Paid a reduced price for mobile phones for the trade off of signing a contract and being tied to a particular provider. In many cases, only certain phones are available on certain networks. This is the complete opposite of the computer case in #1
3) Expected that their computer will be upgradeable (for a fee) over the years, at least until the hardware becomes obsolete. I know I've had XP, Vista, and Windows 7 on the same machine.
4) Expected that if they wanted new features on a phone, they would need to get a new phone.
Now the phones and computers are, too some extent, converging into one device. If I use my Android phone to check email, twitter, facebook, etc and never make voice calls - is it really a phone? No, it is just another Internet connected device for which my expectations are typically that I can upgrade the device until the hardware becomes obsolete. I didn't necessarily say that should be free, but it should be possible.
Another aspect that people expect of their computers, is that they can load virtually any application designed for that OS. Even today, most applications (if not all?) written for Windows 7 still run on XP. With Android, the applications seem to have been tied to the OS. For example, with my 1.5 phone I still can't use Google Voice search or Google Goggles? Why? My phone has a camera and a microphone, but for some reason you need to have 1.6 for them. Same for the free Google Navigation. You need to have a later version - just to run an application.
Again, I am somewhere in the middle. I have been VERY pleased with my HTC Hero. At the same time, I sure would like Google Voice search, Navigation, multiple gmail accounts, etc. I might even be willing to pay to update it (much like Apple makes people pay for iPod Touch updates). But shelling out $600 for a new phone (I buy unlocked - which is much cheaper for me in the long run) for those features does not seem worth it.
The lesson learned might be to always by the Google phone (i.e. Nexus One or whatever comes next). Google are responsible for pushing out those updates and it seems to happen fast!
I bouth my Hero after I saw the HTC tweet that they are working on the 2.1.
Update from 2.1 to 2.2 is a natural function of Android - it's OTA friendly. If a manufacturer declares Android, it declares everything what goes with it. If they don't want to spend time on such minor updates as 2.2, they should declare that as well: Android without updates. And they have not. So people are angry for not getting what they expect. And the expectatons are absolutely reasonable. That's why I will NOT buy any other HTC device. I learned that they dont't treat us, customers, fairly. They are going to do the same exact thing with the Desire as well. Not going down that path again.
I personally haven't heard one person moaning about not getting 2.2.
But people are expecting 2.1 due to no updates being given on the OS since the handset was released. Hero users were promised a long time ago that we would be getting 2.1 due to 1.6 being skipped, whereas other, lower spec models had that update.
You don't know what functionality will be added two updates later, so not having them is neutral, no one is oblidged to update their products and they can be discontinued whenever they wish. Does it matter? No, you got the phone based on the features it had when you bought it, the phone doesn't all of a sudden get worse because it didn't get an update.
I for one will purchase another HTC device when I'm done with my hero, simply because they deliver the best product with the best feature set regarding android, if updates are slow oh well, I buy phones for what they are capable of at the time of purchase since I can't look into the future, and neither can you.
So - all you set out to do with your original post was anger people and not take into account other peoples point of view? I took some time to provide some rational arguments.
Dont you expect to get updates for your computer? Graphics Drivers? Network Drivers? Operating Systems? Surely you don't just by a new computer everytime you need that functionality. You expect either the OS Vendor or the computer manufacturer to provide updates - both to create new features and fix bugs.
Bug fixes yes, but as they said those will be provided, and no I don't expect additional features, sure I'll be happy with new features but I didn't expect them. Even though phones are getting closer and closer to being computers they aren't.
How are they different?
seshmaru said:
Okay, I'm assuming you all bought your hero's for what it was capable of when you bought it, seeing as there were no confirmed updates from HTC and even Google scheduled yet, so why does the majority get annoyed when their phone misses out on the latest 2.2 update? It still has all the features you bought it for. Any update at all is a positive, no update is neutral since your phone didn't lose anything, it just didn't gain anything either. Besides the fact that our Hero's already have basic flash support and are ahead of most devices in functionality just because it was ahead of its time when it got released?
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I was happy with it when I got it, it was after all the flagship HTC device of 2009. But then about a month later 1.6 came out, and HTC said they were working on an upgrade to 1.6. This was delayed, then 2.0 came out and HTC suggested they would upgrade to 2.0 instead. The same happened with 2.1. But you are correct that they never really announced any upgrades officially, it was just announced on there twitter stream. Which is half the problem really. They kept suggesting that they were working on an upgrade, but kept pushing it back. Had they just done the 1.6 upgrade and then stopped, I don't think half as many people would be annoyed.
What HTC did wrong here was to give inconsistent information, along with delays and then kept junking what they had done and telling people they were working on something better. As a result, people kept hanging on, and being told that if they just waited a little longer then they would get an upgrade. If HTC had just come clean and updated us with offical announcements, or had stuck with 1.6 and been honest about a lack of improvement, then people wouldn't still be waiting.
Also, if you look at the iPhone model, they may charge for upgrades but the original 2G iPhone has only just gone out of support. Given that the Hero was the 2009 flagship Android device, and was still being sold way into 2010, its a little hard to stomach the idea that its out of support so quickly.
tl;dr HTC kept pissing us around and making us wait just a little longer, when it could have just said "not going to happen, here is 1.6, sorry" and this is annoying.
Are we buying a piece of hardware which is only going to be bug fixed, or are we buying hardware which is going to be updated for a certain amount of time even after they're no longer selling it?
In my opinion we're not just buying hardware, we're buying a software package behind it. That software needs to be updated, otherwise some major killer feature in a slightly newer version isn't possible for you to get - such as Google navigation, can turn a 6 month old phone which has the hardware capability into a device which is so frustrating.
I expect my device to last around 2 years, various networks offer contracts on these devices for 2 years, I think it's fair to expect updates to smart phones for that duration. I wouldn't expect every feature to be supported (eg. no live wallpaper if the device can't handle it), but it should be updated so it's possible to run the latest apps on it.
The phone manufacturers need to be honest on how long they plan to support these things, because it is becoming an issue. People feel abandoned if they pay hundreds of pounds on a device and never get an update, whilst other users pay the same amount and get multiple updates. If HTC doesn't want to release updates then that's fine - I'll just consider it before buying the device.
clobber said:
I am somewhere in the middle: somewhat content with my Android 1.5 Hero and somewhat annoyed at the lack of updates. I think the trouble all comes down to convergence [snip].
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Nice argument. I hadn't thought about the convergence issue. You might well have hit the nail on the head.
I see your point, but if you had gotten any other non android smartphone besides the iPhone you wouldn't be getting significant feature set updates either.
But some people bought the hero because HTC said they were working on 2.1 months ago, others bought it because it was advertised "Android" and assumed you'd get Android updates. Others bought it because it's a good phone, but to the first two groups of people, the promise of new features was a reason for buying.
People are annoyed because HTC won't provide an update they've said they're working on (2.1), which seems to be a marketing interference to get as many people to buy a new device, rather than keep using their all one.
Also annoying is that we're stymied from having a generic OS made with drivers for all sorts of mobile hardware, but that's more of a philosophical annoyance.
I'm ticked off at the lack of update, not because I think I deserve an update per se, but more because I think I deserve all the features to work properly on my phone, and they don't.
And it's not like I could have tried it before I bought it either...
I've been an HTC user since 2003 and have always promoted the brand, but I don't think I'll get another one after this.

Kin needs IM Client and Calender ASAP and more.....

I am in the UK and I think the Kin phones would be ideal for my teenage daughter and maybe my wife also. I do not think data pricing is an issue in the UK as I pay only £5 a month for unlimited data.
They will love their photos auto uploading to the Kin Studio and the Zune Pass. There needs to be an option to delete photos from phone only (I think currently if you delete from the phone it deletes from the studio which is stupid).
However my wife will want a Calender for appointments, birthdays etc...
My Teenage daughter would not touch this phone without an IM Client which has Windows Live Messenger, Facebook Chat and Blackberry Messenger ( Iphone has an APP for this).
To seal the deal add BING MAPS with navigation and some XBOX Live Games.
This would succeed in Europe 100% I know in USA data prices also play a part so this would need to be looked at also.......
I agree to some extent. I just bought a Kin Two and am absolutely loving it. and I've had my fare share of phones over the past 5 months. Gone from the iPhone 3Gs (which is awesome), to the Palm Pre (which is also awesome, just a tiny keyboard), to a Droid Eris (not awesome, major problems), to now my Kin Two. Honestly this is a super snappy phone. Navigating through the menus is super quick. However I will say this is totally focused towards social sites and such. Here is where I agree with you. IM would be a definite plus in this department. You think it would make sense you at least give it Windows Live Messenger. Calenders Im okay with not having, but I realize this is a major issue for some people. Recently there was a press conference with reps from both Verizon and Microsoft (I wont post the article because I don't know this site's policy on linking outside sources) who said they will be adding app functionality like on the Zune HD, and their overall plan is to merge Kin OS with Windows Phone 7, which is pretty cool.
Overall I must say that this phone may not do a million different things, but I can say that what it does do it does very well. And after going through so many phones that can do some many things I'm really happy that I got this phone and brought me back to a simpler level.

Is Windows Mobile an application desert?

I'm fairly new to smartphones, having had the Tilt2 for only about six months after about four years with a Treo 650, but one thing seems to be increasingly true about Windows Mobile phones: If you want the greatest capabilities, you just have to get an iPhone, not a Windows phone.
It just drives me crazy that all the good apps are iPhone. Deposit checks to Chase Bank without deposit slips or going to the bank using your iPhone camera AND THE CHASE DEPOSIT APP FOR iPHONE! Netflix, play movies on iPhone or trailers on Windows. AT&T U-verse download and play movies...on your iPhone. These are three fairly new ones that come to mind, but it is this way for seemingly everything. Even TCM's new movie schedule app is for iPhone, Droid, and Blackberry...Blackberry for crying out loud...but not Windows.
It's another 18 months before we can upgrade for a reasonable price from our two HTC Tilt2 phones to iPhones. If Microsoft wants to increase its market share, it needs to offer subsidies to developers. Windows 7 Mobile is not the answer...we don't buy computers for the sake of the operating systems. It's for the programs that run on the OS. Isn't it the same with smart phones? They all make calls and take bad photos. It's the other stuff that is the difference.
Am I wrong?
Youre absolutely right, however with over 300,000 downloads of the windows phone 7 SDK already, I think the next version of windows will have plenty of apps to enjoy. Microsoft is also wanting developers to release a free demo of all software, so we can check out any app to make sure we want to buy it. With the integration of XBOX Live, playing games online with other windows 7 users and the focus on gaming, WP7 is going to be awesome. UI definitely looks great and there are rumors that the day the marketplace opens up there will be over 100,000 aps submitted and available. Things really are looking up for microsoft phones. I know I'm getting one!
MPlayer: will let you stream hulu and bbc and others.
Movies for rental: Check out Amazon Unbox. It's part of amazons video service, where you can rent and buy movies and tv shows. You can have the settings set to automatically download a mobile version of the movie or show you are getting. Though I've never tried it with a rental. I usually just buy tv shows for 99 cents. Downside is it is not streaming, but download to pc and then transfer to your phone. Another option is to use
It's true that some of the very new apps will probably never see a WinMo 6.x port since the platform is switching to WP7, but calling it an "application desert" is a stretch. I have over 100 different programs installed to my phone, with everything from musical instrument simulators to various business tools and games. There's a huge number of free programs as well as a lot of high quality paid-for programs. Check the "apps worth installing on the tp2" for a good sample of the free applications you can get.
bowserb, as you said, you are new to smartphones, so with a lot of respect i want to share something, my experience with smartphones is a little more than yours, motorola q, blackberry, htc 8125, samsung epix, samsung blackjack, htc touch and know i have a tilt2, and beleive me its much more phone than the iphone
windows mobile and iphone are two differents worlds, windows is more for professionals and business people, focussed in getting the job done, excellent in word, excel, pp, (create and edit), emails capabilities, outlook and exchange sync, etc,etc, then as a second priority is the music, videos, etc,etc
on the other hand iphone is the phone for teenagers, to play, to think they have the ultimatte machine (go to a high school and teel me if dont see al least a hundred of them in 110 kids), you need aplications for everything, let me explain, when you are to compare a phone you have to do it from the box, which one is more capable without going to itunes or marketplace, there the iphone dont have a chance, in others words if you dont jailbreak the iphone its almost useless, my sister and my brother have them, so i know what im talking about
if you want real games and real tv, you have xbox, playstation and a flat screen
MS doesn't care about its market share for Windows Mobile 6. Mobile is a tiny part of MS's business, completely insignificant compared to sales of PC operating systems, Office, etc. It remains to be seen how much MS will even care about Windows Phone 7. With WP7, its possible they can make money off the mobile market like Apple and Google have, but that remains to be seen. It would require a whole new level of support and financial commitment than MS has shown in the past. MS has proved they can make money from a new market (XBOX), if they see it as a viable potential opportunity and throw enough resources at it. But if they go into half-hearted, they will fail now that Apple and Google already have a substantial hold on the market.
Yes, commercial developer support for WM6 is drying up with WP7 coming in the next couple months. But there is still a huge user supported base, many will argue. If you want more support from MS and other commercial developers, its not going to happen. They have all moved on.
The underpinnings of WM6 is just too old for developers to make backwards compatible applications. All the WM products up to version 6 are based on the same Windows CE code from 2000. So you can see why there is little desire to make an application for this outdated OS, when there is a modern updated version coming out in a few months.
And don't forget about Android. The iPhone is all the rave for the uninformed. But if you want a OS that has a huge user community, and tons more customization and function than the iPhone, then Android is what you want. Unless MS can really turn things around, I'm almost certainly going Android for my next phone.
Since you want an Iphone so bad.....
Here is my two cents on an iPhone.
Yes, I agree with you it has a lot of nifty apps, in various categories. On of the other side, a "phone" is for making calls. I have 3 cousins, and a few family friends who have Iphones, they hate the "phone" part of it because it drops calls, and lags on the phone screen severly. I know many people who have smartphones who send internet to their iPhone's to do what you were talking about with the Chase banking things and stuff. The new iPod Touch has a camera and mic if I'm not mistaken.
My dad used to be subscribed to a PocketPC magazine, and they ranked iPhone top of the line for apps, but worst for phone usage. Even worse than regular phones (ie non-smartphones).
Whatever you want to do is up to you though.
App desert?
Thanks for the comments, guys. I had no idea that WM6.5 was an update of Windows CE. Last time I used that OS was on a Casio PDA...a really long time ago. (Note for the younger crowd: A PDA was smartphone without the phone.) About Windows 7 mobile--will I have to buy a new phone to get it, or will there likely be an upgrade available from HTC?
MS Office. I can't imagine iPhone Contacts being a clumsier, more limited application than on the Tilt2, where contacts show up multiple times and all with m next to the name. Word and Excel are OK, but I almost never use them, even though they are indispensable on my desktop computer.
Dropped calls on iPhone. I suspect that is an AT&T problem, not iPhone. My Tilt2 drops calls all the time, as did the Treo 650 before it and the Sony/Erikson before that. Isn't that the reason people are clamoring for iPhone on Verizon?
iPhone is for teenagers? How do you know I'm not one? And even though I'm not, why should they have all the fun? No I don't really care about music and movies on my phone, but the ever growing list of useful and practical apps for the iPhone would seem to make that platform the choice of all age groups!
Anyway, this reply is mostly rhetorical. In 18 months, it will be time to survey the smartphone landscape.
redpoint73 said:
MS doesn't care about its market share for Windows Mobile 6. Mobile is a tiny part of MS's business, completely insignificant compared to sales of PC operating systems, Office, etc. It remains to be seen how much MS will even care about Windows Phone 7.
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Click to collapse
They better start caring, mobile phones are going to be replacing PC's for many folks in the future.
txrider said:
They better start caring, mobile phones are going to be replacing PC's for many folks in the future.
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They do. They are investing billions into WP7.
bowserb said:
About Windows 7 mobile--will I have to buy a new phone to get it, or will there likely be an upgrade available from HTC?
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Click to collapse
WP7 will be for new phones only, and an official upgrade is out of the question. The Tilt2/TP2 does not meet the stiff hardware requirements mandated by WP7. From the processing power all the way to the hardware button layout, it doesn't meet the new WP7 standards. Wouldn't be surprised if the smart folks on XDA will get some form of hacked version to work on Rhodium, but propably won't be quite the same experience as on a phone that runs WP7 natively.
redpoint73 said:
WP7 will be for new phones only, and an official upgrade is out of the question. The Tilt2/TP2 does not meet the stiff hardware requirements mandated by WP7. From the processing power all the way to the hardware button layout, it doesn't meet the new WP7 standards. Wouldn't be surprised if the smart folks on XDA will get some form of hacked version to work on Rhodium, but propably won't be quite the same experience as on a phone that runs WP7 natively.
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Click to collapse
Even the high end HTC HD2 will not get an official upgrade to WP7, it has been said by Microsoft and HTC....
If the people on here can do it...that's another story...

[Q] [DEBATE] Why is MS issuing the activation codes?

Hi,
I would like to start discussion, what do you thing, why is the MS still issuing tha activation codes for WP7. Nobody here could think, that in MS are so stupid, that they did not noticed, that there is successful port of WP7 to HD2 and that they are now issuing the activation keys to those phones.
I am thinking about those possible reasons:
they do not want to piss regular customers, who could have this problem with the activation
they want to have higher marketshare, so they are just overlooking the issue
they will shut all those WP7 and live ids in next update, so they do not care right now
What do you think guys?
I think option 1.
would go for option 1.
only marketshare that would go up is web browser marketshare... they do not sell more phones this way.
what could be a fourth option is that microsoft actually uses the XDA community to test every security system in their OS for loopholes and bugs in an early stage so they can fix all that (without having to look for the problems theirselves) and make sure people are unable to hack their OS when the OS goes into a more complete and final form as the OS is now only in 7.0 and not even released globally.
still option 1 is more likely. they possibly do not have a database with all s/n or imei numbers for all (sold) wp7 phones so they are unable to check.
aenedor said:
I think option 1.
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Click to collapse
Its Option 1. I remember reading on their support site that on some cases that the verification fails (the did not mention the possible reasons) on any windows phone out of the box.
homer.web said:
...
they do not want to piss regular customers, who could have this problem with the activation
they want to have higher marketshare, so they are just overlooking the issue
they will shut all those WP7 and live ids in next update, so they do not care right now
What do you think guys?
Click to expand...
Click to collapse
Definitely #1. When I called technical support, it seemed like the woman I talked with had done this before and she knew exactly what I was talking about. She asked if I was using WP7 and when I said yes, she even said "Oh, well that's why you need an activation code." I think I read somewhere that even if you're using a WP7 device, doing a hard reset on the phone would cause you to need a new activation code, so it's not out of the ordinary for them to receive calls about it I suppose.
#3 is something I'm a bit worried about in the back of my mind, but the thing is my phone identifies itself as an HD7, so I'm not sure if MS would be able to tell it wasn't. I also don't think it's worth their time and money to look into the issue since in the bigger picture, the amount of users who haven't bought an "offical" WP7 device is relatively small I would think. Another thing is they're now getting money from me, since while I have absolutely no interest in buying a new WP7 device, I'm now buying apps/games and will probably buy some music through Zune (really digging the software).
I don’t think there is a downside for MS at the moment. From what I understand, the HD2 is one of the few (last gen) phones capable of running WP7 and the more people that use WP7 the sooner that apps that are popular for other OS's will be created for WP. More money for MS but more importantly, quicker adoption by the general public because the marketplace will quickly catch up with Apple and Droid.
From my limited use of WP7, it’s a great addition. Different thinking in its design but a distinct lack of business and productivity tools in the marketplace is going to hold me back from a using this as my daily OS.
Not a bad thought
I say #1 for sure, though i fear #3 to be honest ;-)
I am highly impressed with Windows Phone 7, and Microsoft may have realized that someone like me may make a WP7 device their next phone purchase.
1 and 2, please not 3.
It's obviously 1 as there have been several actual WP7 handsets needing activation also - that said, there is nothing stopping them from killing all the HD2 codes at any given time. The IMEI still identifies the phone as a HD2 rather than an HD7 so whenever they feel the need...
They could also go as far as banning your Live account from any future access to Zune and Xbox Live due to this - both the one used on your phone and the one you [may have] given them during your phonecall.
I was thinking #2, but i'm reading more and more people now not getting codes. therefore i guess it's #1.
will be very interesting to see what happens when the update comes along. ?will you dare to try it? will marketplace and apps stop working even if you don't install it?
Why should MS actually have a problem with 5 to 10 000 enthusiats that are flashing WP7 on their HD2's? I don't think that will affect sales of new WP7 phones as the HD2 is not produced anymore anyway.
ill take number 3 for 500.00 Alex kidding
I truly believe MS is going to lock us out from Live services similar to the same issue the xbox 360 with a custom FW have,they do a massive band of xbox 360 systems from xbox live service a couple of times a year.
Although we are not pirating any games such in the case of xbox 360 flashed with custom firmware (and yes some people are going to say some use their flashed xbox 360 to backup their games I truly don't care, save it for your mama) just modifying our phones but it seems to me as one way for them to screw us over.
1 & 2 & - I fear - even 3
homer.web said:
Hi,
I would like to start discussion, what do you thing, why is the MS still issuing tha activation codes for WP7. Nobody here could think, that in MS are so stupid, that they did not noticed, that there is successful port of WP7 to HD2 and that they are now issuing the activation keys to those phones.
I am thinking about those possible reasons:
they do not want to piss regular customers, who could have this problem with the activation
they want to have higher marketshare, so they are just overlooking the issue
they will shut all those WP7 and live ids in next update, so they do not care right now
What do you think guys?
Click to expand...
Click to collapse
You do know that Microsoft and HTC along with the rest of them actually read everything posted on these XDA forms.
Why did HTC stop giving out sd cards when everybody started saying there cards were faulty!
Think about it!!!!!!
Russ
Don't be too paranoic. A few years ago Microsoft politely asked XDA not to allow the posting of custom ROM's on it's servers. NOTE: They didn't ask for discontinuation of ROM development, although they could do this legally. They just asked that the ROM's are not hosted on XDA. MS knows this site very well since Day 1.
Same goes for HTC. You look at it in another way: XDA is a perfect testing field for all sorts of things. Here you have a bunch of relatively competent enthusiasts that are ready to do almost everything to theis phones That's a very valuable resource for companies like MS and HTC.
Think about HTC. Their phones are always hackable unlike the phones from other brands. Have asked yourself why this is the case?
TheOnly1 said:
Don't be too paranoic. A few years ago Microsoft politely asked XDA not to allow the posting of custom ROM's on it's servers. NOTE: They didn't ask for discontinuation of ROM development, although they could do this legally. They just asked that the ROM's are not hosted on XDA. MS knows this site very well since Day 1.
Same goes for HTC. You look at it in another way: XDA is a perfect testing field for all sorts of things. Here you have a bunch of relatively competent enthusiasts that are ready to do almost everything to theis phones That's a very valuable resource for companies like MS and HTC.
Think about HTC. Their phones are always hackable unlike the phones from other brands. Have asked yourself why this is the case?
Click to expand...
Click to collapse
That is correct. You have hit the nail on the head. HTC & Microsoft like what the XDA Devs do with these ROMs, as it will enhance them to produce better ones. Just think back a few months, they were going to release the wp7 update for the HD2. And then not? Why.. Probably to see if the Devs could do a hack. Also why would microsoft make some tools available to enhance these ROMs. Yes you are correct, they like what's being accomplished.
Its the same with the activation keys, they now have none stop requests!! But they will issue them. Will have to wait and see if the new update works, or crashes it?? I will give it a try.
Russ
A 'carphone warehouse' insider has informed me that they recieved a bulliten stating that some batches of HTC phones were shipped prior to being activated by MS.
MS apparently have a list of new activation numbers for these handsets but may not have a record of any IMEI numbers etc (he wasn't sure how much they knew about the handsets)
Basically it seems that authentication will also fail on some original HTC WP7 handsets (like the HD7) so MS are prepared to issue those with new activation numbers.
Personally, when I gave my IMEI for my HD2 to get the activation code I changed the last 3 digits and they still said 'ah..yes it's a HTC phone, is that correct?', so might be a good idea to base a made up IMEI on a real one.
The way I see it:
This community and the readers are the one who have spent their time to make their phone compatible with Microsoft so they can use MICROSOFT more. They are saving Microsoft marketing money and expanding its share and generate revenue through apps for them.
Microsoft has always been smart with this. They let the piracy of Windows in ASIA to slit through on basis of expansion of market share. Microsoft should know better than anybody else, why most of the planet use windows,
Microsoft has got the label of M$ but in all fairness, they have been nice considering the power and their dominance. They have special discounts for students, their OS provides the opportunity for people to build any system they want at very very affordable costs.
Their Windows Mobile 7 app development kit virtually has made it simple for app developers to develop apps and make money.
(obviously, they win but at the same time, reduces the production budget for start up folks)
I bought 4 copies of Windows 7 PRO x64 through student discount. Who else would give me so much discount to enable me to buy so many fantastic products?
sorry for the rant and fanboyism. I thought it was justified.
ever thought that maybe they don't know about the hd2 running wp7, my friend had to contact ms for activation for his hd7...

[Q] Why Lack of Support for HTC Imagio from HTC, Verizon, MicroSoft?

I bought the Imagio from Newegg in September of 2011 for $145… sorry for you guys who paid $300?
I like this phone.
Why is there absolutely No Support from any of the parties responsible for this device?
1. Newegg sold it new “as is” with No Support
2. PDA Giant in Miami only helped with CDMA/SIM settings. Otherwise, No Support
3. I called HTC America. No support
4. I called Verizon (in CDMA mode). They were friendly… No Support
5. MicroSoft is completely autonomous. I spent several weeks on the web… No Support
6. Google Search for: “Verizon HTC Imagio Lack of Support” yielded no results
7. XDA-Developers forum search: “Verizon HTC Imagio Lack of Support” yielded no results
What is the real story?
I understand that some folks enjoy a challenge: Hacking, software fixes and cooked ROM’s.
Was there a class action suit? I would feel just great if I could get the responsible parties to make my device do what it is supposed to do.
I love my Imagio, too, but this phone was DOA when it launched in Sept. 2009. Everyone associated with it wants nothing to do with it. It was the first phone to launch with Windows Mobile 6.5, which was resoundingly panned, and in fact so bad that HTC felt the need to almost completely skin it to hide it from users.
HTC, which used to be Microsoft's favorite partner, has instead gone all-in on Android, so they don't care about the Imagio. Microsoft is all about WP7 and doesn't care about legacy WinMo devices. And Verizon never cared about any of it.
Even among WinMo and HTC enthusiasts, the Imagio was quickly eclipsed by the HD2, which had a bigger screen, better processor and multitouch. And because WinMo isn't touch friendly, a lot of people who might've considered the Imagio got the TP2 instead to get a keyboard (plus, the TP2 was available on more carriers). Long story short, among latter-day HTC WinMo phones, the HD2 and the TP2 have far more users and have always gotten much more development attention.

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